--- title: "Fireflies Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Fireflies the right Call Recording solution for you? Explore 735 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/197037/Fireflies/reviews/" page_type: "reviews" language: "en" --- Fireflies 4.9 (735) [View alternatives](https://www.capterra.com/p/197037/Fireflies/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 22nd, 2026 # Reviews of Fireflies Ease of use 4.8 Customer Service 4.5 ## Pros and Cons in Reviews Seva U Founder CEOInformation Technology and Services, 11 - 50 employeesUsed the software for: 6-12 months. “Multilingual mode (when we speak in multiple languages at the same meeting), API just works with my Claude Code, video recording, speaker separation, Chrome extension (don't need to add anyone to the meeting to get an audio transcript).“ April 16, 2026 Lindsey T PresidentNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 1-2 years. “One challenge I’ve experienced is finding older meetings when I have a high volume of calls. If I’m trying to locate a meeting from six or seven months ago, the search feature requires fairly specific keywords to surface the right recording. When you have hundreds of meetings logged, it can take a little extra time to track down exactly what you're looking for.“ February 19, 2026 Genisson F Project ManagerEducation Management, 51 - 200 employeesUsed the software for: 1-2 years. “Its accurate transcription, smart summaries, and seamless integrations save valuable time and help teams stay aligned, making collaboration faster, clearer, and far more efficient.“ May 17, 2026 Francisco A Bachelor of Business AdministrationStaffing and Recruiting, 2 - 10 employeesUsed the software for: 6-12 months. “I don't like that if I'm invited to a digital meeting via WhatsApp and I forget to open Fireflies.ai and start participating in the meeting, I'm left out without Fireflies.ai providing me with support for their service.“ March 18, 2026 MB Michiel B Managing Director and Practising LawyerLegal Services, 11 - 50 employeesUsed the software for: More than 2 years. “It is also extremely useful when used together with other AI tools, such as ChatGPT. Once a meeting has been transcribed and summarised, I can extract action items, prepare follow-up correspondence, draft reports, identify key issues and generally move matters forward much more efficiently.“ June 11, 2026 muhammad aqeef rusydan m IT PRESALESInformation Technology and Services, 2 - 10 employeesUsed the software for: Less than 6 months. “One thing I liked a bit less about Fireflies is that sometimes the transcription can miss or slightly misinterpret certain words, especially when there are strong accents, background noise, or multiple people talking at once.“ April 13, 2026 Chioma I Communications ExecutiveMarketing and Advertising, 11 - 50 employeesUsed the software for: Less than 6 months. “My overall experience with Fireflies was positive—it's a powerful AI notetaker that boosts productivity through accurate transcriptions, smart summaries, and task extraction, earning high ratings like 4.9/5 on Capterra. While limitations like cost and occasional inaccuracies exist, its intuitive UI and time-saving features make it ideal for frequent meetings, though less so for budget-conscious solos.“ April 22, 2026 Chioma I Communications ExecutiveMarketing and Advertising, 11 - 50 employeesUsed the software for: Less than 6 months. “Also, the limited free plan and occasional issues like aggressive default settings (e.g., auto-joining meetings) or poor customer support were frustrating.“ April 22, 2026 ## Showing most helpful reviews Showing 1-25 of 735 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Sue H. VP, Acct Mgmt and Marketing Information Technology and Services Used the software for: Less than 6 months ### "Fireflies - effective meeting recording app with prep, notes, next steps" June 29, 2026 5.0 Excellent - from start to finish. We were looking for an app that would record meeting, give us meeting notes, and provide Next Steps. Fireflies does exactly that, and does it well! Pros Great value, easy to use, and especially love the meeting notes and recaps. Fireflies helps me prepare for a meeting AND finish with a follow up. I can write effective emails to the client and avoid dropping any balls. Cons Hard to say - it's all so good. I struggle with the integration with Hubspot, but I think it's more me ... ugh. Review Source DJ Daniela J. COO Information Technology and Services Used the software for: 1-2 years ### "Best option in the market" June 9, 2026 5.0 perfect value for money, the best ai, notetaker service in the market right now. We tried other options, simpler and even cheaper but for us we were looking for a valuable service that would really cut us some slack in the organization, reporting and summarization part of the job and Fireflies definitely covers it. Pros real quality and valuable features, really good accuracy in transcriptions and AI insights. We've been using it for a year now and it has been a gamechanger for our organization, time optimization and even the satisfaction of our clients as they receive their own summary and action plan for each meeting Cons At the beginning I thought it was a little expensive, but after reviewing other cheaper options, they never met the quality and features Fireflies does so right now a year later and using every upgrade and update they have, I'm completely satisfied. Alternatives considered [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) Reason for choosing Fireflies best experience, quality of service, accuracy in the information and AI tools Review Source SP Sarah P. VP Innovation Marketing and Advertising Used the software for: Less than 6 months ### "Deceptive business practices - be very careful" June 4, 2026 2.0 I signed up for a free account to test the service before committing to a paid account. I signed up on the website, being told I had 800 minutes of stored minutes. After I hit 500 minutes, I was told I was over my limit and I then noticed my account had a 400 minute limit. I contacted customer service via email and was told this was wrong and should be 800 minutes and would be fixed soon. It wasn't, so ultimately, they escalated it to tech support but the number still did not change. In the mean time, I got my minutes down to 300 and proceeded, so I could get recent transcripts, expecting the number to be corrected. Then I got an email from a CS Rep stating that I only get 400 minutes as a new customer and the 800 was an old limit. I suggested that they change the website, then if this was truly an official change. I got in touch again today to see where we stood as I am now, again, over my 400 minute limit, and, despite the website (as of today, a week later), their chat bot (again, today), their initial review of my question via email, Google, review sites, all saying I should get 800 minutes of stored minutes, I am being told, again, that I get only 400 as I am a new customer and they changed the limit. I find this deceptive, as everyone/place EXCEPT this one CS rep tells me I should have 800 minutes. Even after pointing out that they still promise 800 minutes to new subscribers on their website. Additionally, the stored-minute limit is total storage, not a monthly allowance. That part makes sense, since it encourages users to regularly clean out their accounts. However, once the limit is reached, all transcription stops. I deleted several meetings, expecting that this would allow the system to transcribe older meetings so I could review them before deciding what else to delete. Instead, the system still will not transcribe any meetings, which effectively makes the service unusable. The only way I can get the summaries is to delete important meetings I need notes for or pay what now feels like a ransom. I was expecting to upgrade after a one month trial but these customer service issues reflect business practices I most likely will not support. Pros Getting notes on my meetings frees me up from writing everything down on paper and transcribing it. It works across my meeting platforms, so I do not have to rely on being in Zoom to get my notes. Summaries appear to be reasonably accurate, enough for my usage. Cons Customer service (chat bot and email only, no phone number and no access via FB) Deceptive practices - bait and switch on minute limits Storage limits / turning off transcription Mildly intrusive attendance in meeetings Review Source Joe G. CEO Professional Training & Coaching Used the software for: 1-2 years ### "Fireflies: The Meeting Intelligence Tool That Shows Up Everywhere You Do" May 27, 2026 5.0 Fireflies has become non-negotiable in my workflow. It's elevated the quality of my work, sharpened my accuracy, and meaningfully improved my productivity — and that's not a combination you find often in a single tool. Pros The standout advantage is seamless cross-platform integration — it shows up regardless of which meeting platform or tech stack I'm using, which eliminates an entire category of friction. Add in strong AI capabilities that deliver multiple perspectives on your conversations, and you're getting genuine intelligence — not just transcription. For the price point, the value-to-capability ratio is hard to beat. Cons The one gap worth noting: CRM integration is limited. As a Pipedrive user, I'd welcome a deeper native connection. It's not a dealbreaker, but it's the obvious next step for teams who live in their CRM Switched from [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) Zoom didn't go across multiple meeting platforms. Review Source SW Seth W. Grant Specialist Non-Profit Organization Management Used the software for: 1-2 years ### "Turns meetings into deliverables - From conversation to finished work, faster" July 1, 2026 5.0 Overall it's become one of the most valuable tools in my consulting practice. For a lean firm juggling multiple client engagements, being able to trust that every conversation is captured, searchable, and ready to turn into deliverables is real leverage, not just a convenience. It's changed how I work — I stay present in meetings, produce summaries faster, and have a searchable record I can return to weeks later when a question comes up about what was decided. The occasional transcription cleanup is a minor cost against how much time and mental load it saves. Pros The reliability of the transcription is what won me over. As a grant writing and fundraising consultant, I'm in client, funder, and partner meetings constantly, and the details discussed become deliverables and commitments — so accuracy isn't optional. Fireflies lets me stay fully engaged in the conversation instead of splitting my attention to take notes, and I trust that every word is captured. The transcripts are searchable and ready to work from the moment a call ends, which means I can turn them into clean meeting summaries and action-item lists for clients almost immediately. It's also unlocked work I couldn't take on before, like long-form interviews and oral histories that move straight from recording to finished written pieces without the manual transcription bottleneck. Cons Transcription accuracy dips with heavy crosstalk, strong accents, or a lot of industry-specific jargon and proper nouns, so I still have to review and clean up names and technical terms before anything client-facing goes out. The bot joining calls can also feel intrusive in more sensitive or informal conversations, and I occasionally wish the speaker labeling were sharper when several people are on a call. Switched from [Adobe Acrobat Reader](https://www.capterra.com/p/170833/Acrobat-Reader-DC/) Fireflies is more reliable and easier to use. Review Source MB Michiel B. Managing Director and Practising Lawyer Legal Services Used the software for: 2+ years ### "Fireflies.ai has become an essential part of my professional workflow" June 11, 2026 5.0 Fireflies.ai has genuinely changed the way I work in my professional practice. I use it every day for online meetings, telephone calls and in-person consultations. I have never been particularly good at keeping detailed notes during meetings and historically relied far too heavily on memory. Fireflies has largely solved that problem for me by accurately transcribing and summarising meetings, calls and consultations. It is also extremely useful when used together with other AI tools, such as ChatGPT. Once a meeting has been transcribed and summarised, I can extract action items, prepare follow-up correspondence, draft reports, identify key issues and generally move matters forward much more efficiently. For my purposes, it offers excellent value for money and has become one of the most important tools in my daily workflow. I would highly recommend Fireflies.ai to professionals who attend regular meetings, take instructions, conduct consultations or need reliable records of discussions. It has saved me a significant amount of time and has improved the quality and consistency of my follow-up work. Pros Fireflies is accurate, efficient and very good value for money. The summaries are useful, the transcripts are generally reliable, and the platform has a strong range of features that make it easy to revisit discussions and identify action points. The mobile app is also extremely useful and, in my experience, just as effective as the desktop/browser-based version. Being able to record telephone calls and in-person meetings and then upload the audio for transcription and summary is particularly valuable. Cons The transcription is not always as strong when foreign languages are used, and it can sometimes become confused when languages are mixed in the same meeting. It also does not always add itself to meetings automatically. Another issue is that, where several team members are on the same call, the meeting is sometimes captured by another team member’s Fireflies agent rather than mine. This is manageable because I still have access to the summaries, but it does mean I have less functionality. In particular, I cannot always make changes to summaries and transcripts generated through someone else’s Fireflies agent. Alternatives considered [Otter](https://www.capterra.com/p/202799/Otter/) Reason for choosing Fireflies I tested several AI meeting transcription solutions - and Fireflies was the superior solution. Review Source JR Jay R. Chief Operating Officer Real Estate Used the software for: 6-12 months ### "Have Fireflies on all the time." June 4, 2026 5.0 Very good. Much better than zoom and other transcripts. The way it paragraphs the content is much easier for AI to read later and turn into other useful info. Transcript companies need be thinking about how the text is going to be used later, not just the summary or transcript doc. Use does not end there. Fireflies has this right. Pros The AI transcription is almost flawless. We use it for Google Meets as well as voice recording meetings and company notes that turn into training and news. Cons Had to think a little to get it to auto-push to Google Drive, then to our company AI to create training prompts from the transcript, but we figured it out. Alternatives considered [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) Reason for choosing Fireflies It simply works better and it was simple to get going on, prior to learning all we needed to for our use case. Switched from [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) They are not intuitive, they are not very accurate, and they do not integrate well with our AI system. Review Source AS Alex S. Founder Consumer Services Used the software for: 1-2 years ### "Need Fireflies everyday! " June 18, 2026 4.0 Overall good- automations need to be worked on a bit but otherwise its my favorite transcription tool. The visual dashboard is also very helpful. Pros I love how well it transcribes & the ease of adding it to my meetings. Its become a necessary tool I rely on for all my important meetings! Cons Its a bit glitchy when adding to google meet automatically, but adds seamlessly when I do it manually which is fine. Alternatives considered [Otter](https://www.capterra.com/p/202799/Otter/) Reason for choosing Fireflies At this time, Fireflies is within my budget and is very accesible Switched from [Otter](https://www.capterra.com/p/202799/Otter/) Fireflies is more accurate and way more user friendly Review Source AE Alvim E. CEO Information Technology and Services Used the software for: Less than 6 months ### "Fireflies - Life changer" June 25, 2026 5.0 Easy to onboard and use and I have been looking at the other live tools that I can use during meetings with my team and expanding this use case into our company's workflows and engagement with external parties too Pros Fireflies was life-changing for me personally, coming in with its notes-taking AI tools during a crunch period for me as I was handling board meetings along with shareholder updates. The concise summary saved myself so much time and convenience for something that usually took me at least 1 hour in consolidating board meeting minutes which I personally manage as notes which I then convert into slides for board decks. Highly convenient and easy to use and I'm now getting Fireflies more involved in my day-to-day workflows which I am sure there are so much more it could do further to unlock more productivity for myself. Highly recommended and have been sharing this across to my own company and colleagues along with friends too to take up! Cons So far nothing that I didnt like about it. It's been easy to onboard and amazing to use. I cannot recommend it anymore Alternatives considered [Adobe Acrobat Reader](https://www.capterra.com/p/170833/Acrobat-Reader-DC/) Reason for choosing Fireflies Fireflies was a better product in terms of features and ease of use, pricing played a part too Review Source AH Alice H. Founder Management Consulting Used the software for: 1-2 years ### "Easy to use, take voice notes too! " June 12, 2026 5.0 So far I really enjoy it thus I have renewed it for second year. I actually have Fathom too but found out only Fireflies can take my clients whatsapp voice notes which really help for me to use it for my work. Pros Easy to use and unlike other tool like Fathom, you guys can take whatsapp voice notes too! I also like that there are options to download full transcript or just the summary in many formats. Also love that it can be connected to Claude Code. Cons Cannot selectively pick those old transcripts that I want to download and delete. For eg, when the storage is full, I used the filter to have a list of past recordings but I cannot click which ones I want to select. This feature can help me with organising my work better. Switched from [Fathom](https://www.capterra.com/p/276054/Fathom/) As mentioned due to voice notes from whatsapp that i can upload. but quality of notes wise, Fathom is actually better! Review Source muhammad aqeef rusydan M. IT PRESALES Information Technology and Services Used the software for: Less than 6 months ### "A Reliable and Time-Saving AI Tool That Makes Meetings More Organized and Efficient" April 13, 2026 5.0 Overall, my experience with Fireflies has been very positive. It has made meetings much easier to manage by automatically recording, transcribing, and organizing everything in one place. I no longer have to worry about missing important details or trying to multitask between listening and taking notes. The summaries and action items are especially helpful for quickly reviewing what was discussed and staying on track afterward. It also improves collaboration since I can easily share meeting notes with teammates, and everyone stays aligned without needing long follow-ups. The interface is quite user-friendly, and once everything is set up, it runs smoothly in the background without much effort. While there are small areas that could be improved, overall it feels like a reliable and practical tool that genuinely boosts productivity and saves time. Pros What I liked most about Fireflies is how effortless it makes capturing and organizing meeting information. It automatically records and transcribes conversations with impressive accuracy, which saves a lot of time compared to taking manual notes. I also appreciate how it highlights key points, action items, and important moments, making it easy to review meetings without having to replay everything. The search function is very helpful because I can quickly find specific topics or decisions across multiple meetings. Another thing I enjoy is the seamless integration with tools like Zoom, Google Meet, and Slack, which fits naturally into my workflow. Overall, it feels like having a smart assistant that ensures nothing important is missed while improving productivity and collaboration. Cons One thing I liked a bit less about Fireflies is that sometimes the transcription can miss or slightly misinterpret certain words, especially when there are strong accents, background noise, or multiple people talking at once. It’s usually still very usable, but I occasionally need to make small edits for clarity. Also, for longer meetings, the amount of information can feel a bit overwhelming at first, so it takes a little time to get used to navigating the summaries and highlights efficiently. Lastly, while the integrations are great, setting everything up perfectly across different tools can take a bit of initial effort. That said, these are fairly minor and don’t take away much from the overall experience. Switched from [tl;dv](https://www.capterra.com/p/10015832/tldv/) I made the switch because Fireflies is easy to use and helps simplify my workflow during meetings. It automatically records and transcribes conversations, which saves me time and effort compared to manual note-taking. The interface is straightforward, so I didn’t need much time to learn how everything works, and it integrates well with the tools I already use. Overall, it just makes meetings more efficient and less stressful to manage. Review Source Lori F. Diva Marketing and Advertising Used the software for: 2+ years ### "Favorite Tech Tool in my Business" March 5, 2026 5.0 I have been using Fireflies for about 5 years. They have consistently been a reliable and valuable partner in my business. The integrations are perfect and I can even upload independent conversations to have them transcribed. Zoom now does many of the same features but I am reluctant to give up Fireflies because it is integral to my operational automations. Pros Having the recording, searchable transcript, summary and to-do list all on the same screen makes it easy to navigate to exactly what I need after a call. I can also share the recording with call members. Cons There isn't anything I don't like. Sometimes I try to upload files for transcription that it can't read/transcribe, but I don't think that's necessarily a software flaw; it just can't read every file extension. Alternatives considered [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) Reason for choosing Fireflies At the time, Zoom did not have all the features of FF Review Source João C. UX UI Designer Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "A huge time saver for meeting notes and follow-ups" January 15, 2026 5.0 Fireflies made my meeting workflow faster and more reliable. I spend less time writing and more time acting on decisions. I can review calls quickly, pull quotes with timestamps, and keep a clean record for stakeholders. The summaries help me follow up with clear next steps. It works well for recurring meetings and ongoing projects. Pros Fireflies saves me time. It joins meetings automatically and captures notes without extra work. The transcript is accurate and easy to scan. I can search by keyword and jump to the exact moment. The AI summary highlights decisions, action items, and key topics. Sharing and collaboration feel smooth. Cons Speaker labels can slip when people talk over each other or when audio quality drops. The dashboard has a lot of options, so it takes a little time to learn. Long meetings can take a bit to process. I would like more control over the summary format and templates. Switched from [Notion](https://www.capterra.com/p/186596/Notion/) I made the switch because Notion started lagging and the transcriptions were no longer reliable. It missed parts of the conversation and sometimes failed to capture key points. I needed a tool that consistently records, transcribes correctly, and keeps the important details. Fireflies has been more stable and accurate for my workflow. Review Source Ashley D. CEO Government Relations Used the software for: 6-12 months ### "Fireflies saves me hours each month on meetings and follow-ups" February 3, 2026 5.0 Fireflies has been a reliable, continuously improving tool in my workflow. It works exactly as expected, the accuracy keeps getting better, and new enhancements feel practical rather than gimmicky. It’s now a core part of how I manage meetings, client conversations, and internal documentation. Pros Fireflies has the most accurate meeting summaries and action items of any AI notetaker I’ve tested. The transcripts are clean, the summaries are actually usable, and it reliably captures decisions and next steps without extra cleanup. It saves me hours each month by eliminating manual note-taking and follow-up documentation. Cons Earlier on, I couldn’t automate meeting notes directly into monday CRM, which limited how I used it operationally. That’s no longer an issue — the integrations and automation options have improved significantly. Alternatives considered [monday CRM](https://www.capterra.com/p/245800/Monday-CRM/)[Otter](https://www.capterra.com/p/202799/Otter/) Reason for choosing Fireflies Accuracy of output, integration options, and fair and reasonable pricing. Switched from [Otter](https://www.capterra.com/p/202799/Otter/) The integrations, mostly. The accuracy of the output is better. I also have tried read.ai (not an option in the dropdown) and monday AI meeting notes (also not an option). Review Source Nicholas G. Technical Director Information Technology and Services Used the software for: 2+ years ### "Fireflies Is Mission-Critical for My Business" January 27, 2026 5.0 Excellent. Fireflies is a core part of my daily workflow and something I actively rely on to keep my business running smoothly. It consistently improves meeting follow-up, accountability, and execution. I would highly recommend it to any business that runs on meetings. Pros Fireflies consistently records meetings accurately and turns them into genuinely useful outputs. The intelligent transcription, summaries, and action items save real time after meetings, not just token minutes. The follow-up notes are structured, clear, and actionable, which makes it easy to keep momentum without manually re-listening to recordings or rewriting notes. It works quietly in the background and does exactly what it’s meant Cons Fireflies relies on attendee permission to join meetings, which means it can be excluded at the discretion of participants. When this happens, meeting capture and follow-up quality drops significantly. There is also no easy way to add Fireflies to truly ad-hoc or last-minute meetings, which limits its usefulness in fast-moving, real-world scenarios. Alternatives considered [Otter](https://www.capterra.com/p/202799/Otter/)[Loom](https://www.capterra.com/p/191187/Loom/) Reason for choosing Fireflies Fireflies was the first and development has been steady. Love the AI capabilities. Review Source Jeffery S. Project Director Professional Training & Coaching Used the software for: 2+ years ### "Reliable, Time-Saving, and Effortless Meeting Intelligence" January 14, 2026 5.0 Very positive overall. Fireflies has been reliable for years, consistently capturing meetings accurately, saving time on notes, and allowing me to stay fully engaged in conversations. It’s become a dependable part of my workflow rather than an extra tool to manage. Pros Automatic meeting transcription with solid accuracy, searchable notes, clear action items, and the ability to stay fully engaged in meetings without worrying about note-taking. The time savings and focus during conversations are the real value. Cons Honestly, none so far. I’ve been using Fireflies for years and haven’t found any meaningful downsides. Alternatives considered [Otter](https://www.capterra.com/p/202799/Otter/) Reason for choosing Fireflies I chose Fireflies because its transcription accuracy and integration with conferencing tools consistently outperform competitors for my workflow. It automates note capture without interrupting meetings, saves time on manual summaries, and keeps everything searchable and actionable—so I stay focused during calls and don’t waste effort on cleanup afterward. Other products I’ve tried either required more setup, missed key details, or didn’t fit as smoothly into how I run meetings. Review Source VR Verified Reviewer CEO Writing and Editing Used the software for: 1-2 years ### "Fantastic for Staying Organized and Informed" December 12, 2025 5.0 My overall experience has been very positive. Fireflies has been fantastic for capturing notes, especially when I am focused on leading or contributing to key aspects of a meeting. It also attends meetings I am unable to join and provides clear summaries and updates, making it easy to stay informed and follow up effectively. Pros Fireflies is a helpful tool for capturing meetings efficiently. I especially appreciate the ability to automatically record meetings, generate transcripts, and create notes without distracting from the conversation. It saves time on follow-ups and ensures key insights and action items are not missed. Overall, it makes managing meetings and documentation much more streamlined. Cons The cost feels expensive compared to other meeting transcription tools, especially since some competitors or integrated options (for example within platforms like Zoom) can offer similar features at a lower price. The value may depend on how heavily you rely on the advanced AI summary features. Switched from [Otter](https://www.capterra.com/p/202799/Otter/) Fireflies was recommended by a friend and she also shared how she and her team use it. Review Source Scott S. Founder Marketing and Advertising Used the software for: 1-2 years ### "My “second brain” for client calls — saves me hours every week" February 25, 2026 5.0 I use Fireflies constantly because it lets me stay fully present in conversations while knowing the notes will be there, organized, and searchable. As someone who does a lot of calls across partnerships, sales, and client strategy, it’s basically my call archive and note system in one. The call recording and transcripts are reliable, and the summaries usually capture the core themes and next steps well enough that I can move fast. I have even been able to upload Zoom MP4 to help with transcribing. Pros Fireflies is a huge time saver. The transcripts are searchable, the summaries and action items help me move fast, and I can jump straight to the important parts of a call without re-listening. It’s especially valuable when I’m juggling multiple clients and need accurate follow-ups. Cons Transcription can occasionally miss names, acronyms, or niche terms, so I still do a quick sanity check. Also, initial setup can vary a bit depending on the meeting platform, but once it’s connected it runs smoothly. Switched from [Otter](https://www.capterra.com/p/202799/Otter/) Felt superior after trying it out so I made the switch. Review Source Eben J. CEO, Founder Information Technology and Services Used the software for: 6-12 months ### "By far the best support tool added to the arsenal of AI apps in 2025" December 17, 2025 5.0 Very positive,... has made a significant improvement to managing client engagements and coordinating internal team tasks. Won't be able to operate at current scale without it Pros Intuitive and smooth onboarding. Interface makes it easy to use and navigate. The timelines and historical call summaries are well designed. My personal experience is that the important points and topics of the call are identified better than competitor products like Otter, Notetaker etc. For some reason it always feels like the AI understood what was important to add to the summary and what was secondary talking points, especially when it comes to listing the action items from the meeting. Share-ability of meeting summaries is also easier than some competitors. The mobile app serves as a great note taking tool for in person meetings. Cons Sometimes struggle to add it on the fly to meetings where I am not the organiser. But mainly because of the variety of online meeting tools used by cilents in our region,... especially as Odoo and Zoho meeting tools gain popularity in the UAE Alternatives considered [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Reason for choosing Fireflies Quality and accuracy of transcripts when working with multi-cultural partners with a variety of accents. Easy of sharing summaries and action points was also a big factor. Switched from [Otter](https://www.capterra.com/p/202799/Otter/) I was not happy with the quality of the transcripts and meeting summaries Review Source Spencer N. Director Public Relations and Communications Used the software for: Less than 6 months ### "Like having a super smart intern, one that is on your side and turns up to every meeting." December 11, 2025 5.0 Fireflies has helped us impress our clients, improve our internal comms. It compensates for our own foibles when it comes to keeping notes, providing minutes and setting out an action plan. Pros Very easy to set up, sensible defaults and straight forward to use. Fireflies is always the first into the meeting and the last one to leave. It captures the spoken word reasonably reliably and produces a very good, and quick, summary at the end of the session. The AI generated summary helps avoid upsetting anyone by being professional and analysing the content on the basis of a work environment with a nod toward GDPR and common courtesy. Cons It would be good to give it a bespoke name and an avatar image. It does not know what it gets wrong and so can make repeat errors, especially with technical terms, jargon and names. Switched from [GitHub](https://www.capterra.com/p/129067/GitHub/)[Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/) Too clunky. Dumb and required lots of editing and sub-editing to be useful. Review Source Paul F. Managing Director Venture Capital & Private Equity Used the software for: 2+ years ### "Excellent Meeting Intelligence and Transcription Tool for Busy Teams and Creators" May 12, 2026 5.0 Overall, my experience with Fireflies has been very positive. It has become a reliable part of my workflow for meetings, interviews, and content creation. The ability to automatically record, transcribe, summarize, and organize conversations has improved productivity and reduced the need for manual note-taking. It has also helped us build structured datasets for our interview platform by making conversations searchable and easier to analyze across multiple interviews. This has allowed us to extract patterns, insights, and recurring themes from founders, investors, and operators in a much more efficient way. While there is still room to improve on advanced AI context and editing features, it delivers strong value and consistently performs well. Pros Fireflies has been one of the most useful tools in my workflow for capturing and organizing meetings, interviews, and strategy calls. The transcription quality is strong, speaker tracking is helpful, and the search functionality makes it easy to revisit important moments later. It has saved a significant amount of time by turning conversations into searchable notes and actionable summaries. For our interview series, it has also been extremely valuable for building searchable datasets from conversations, helping us identify recurring themes, decision-making patterns, and actionable insights across episodes. The integrations with Zoom, Google Meet, and other platforms also make the experience seamless without requiring extra setup. Cons The AI summaries can occasionally miss nuance or oversimplify important parts of conversations, especially during technical or strategic discussions. For podcast and content workflows, the editing capabilities are still limited compared to dedicated editing tools like Descript. There are also times when speaker switching or formatting in transcripts needs minor manual cleanup. Review Source VR Verified Reviewer Executive Assistant and Project Lead Civic & Social Organization Used the software for: 6-12 months ### "I rate Fireflies a 100/100" May 13, 2026 5.0 I set the settings to auto-join meetings, and for other meetings with different security settings, I use the live recording option (after getting permission to record). I frequently go back to my recorded meetings to use the AI-generated notes, scan the transcript to write my own notes and action items, share the meeting link with my colleagues so everyone has the same detailed context, and create sound bites when only a portion of the meeting is necessary for someone. It makes sure that I always look organized and have an amazing memory. Pros Call recording is clear, transcripts are 99% accurate, and meeting notes are concise. The list of action items is great, too, and I value the option to browse keywords to find the meeting I'm thinking of. I like that Fireflies is automatically added to meetings, but I also have the option to capture them live for in-person meetings. I also value the chance to share meetings with colleagues—it has made collaboration a lot easier. I made a mistake that led a colleague to add a seat to my account, and customer support resolved everything promptly and to my satisfaction. Meeting analytics are interesting, too, and will enable me to prove to my boss how much time I'm spending in meetings instead of getting my work done. Cons I honestly like it very much. I would like to pay less, but it's a fair price for the value delivered. Review Source Bruno F. CEO Internet Used the software for: 1-2 years ### "Amazingly useful AI meetings capture service" March 8, 2026 5.0 This is an extremely easy-to-use product that has multiple facets that I use daily. First of all, it automatically captures my Google Meet meetings and provides me with a very well described summary of the meeting together with a list of action items. I also use it for in-person meetings where I simply need to put my phone on the table, tell my guest that I will be recording this for meeting notes, and just press record. Once it's done, upload the conversation, and I get exactly the same result as if it was a Google Meet, for audio only though. Another way I use this is when I take walks and I need to brainstorm with myself. I simply turn on the recorder and talk out loud everything I could be thinking about, and I get a wonderful summary of my thoughts afterward, from which I can extract the important gems. All in all, this is a great product that I would recommend to everyone for business use. Pros \- Easy to use - Flexible - Identifies the meeting participants by voice - Creates great meeting summaries - Provide detailed list of action items - Allows recordings on the go - Supports multiple languages Cons To this date, I haven't been able to figure out how to capture videos when I have meetings on Google Meet. It's supposed to be straightforward according to documentation but it has never worked yet for me yet. Also, when I record meetings on Google Meet, it does two separate recordings at the same time, meaning that I end up with two summaries and two lists of action items. Both of them are different summaries. I have no idea why this is happening, but it's not really an issue. Sometimes I look at both lists of action items to see if one of them includes an extra action not covered by the other. Review Source BT Bibigul T. HR Partner E-Learning Used the software for: Less than 6 months ### "Thanks to the creators of this amazzing tool" February 10, 2026 5.0 In addition to the above said I especially appreciate the ability to upload audio files from a Iphone voice recorder and receive accurate transcriptions as well - this feature has helped me several times when live recording wasn’t possible. Overall, my experience has been very positive, and Fireflies has consistently met my expectations. Pros What I appreciate most about Fireflies is how much time it saves me - both professionally and personally. I conduct many interviews and coaching sessions every day, and Fireflies takes away the mental load of trying to remember everything or manually documenting conversations. It helps me structure my thoughts, clearly capture key points, and turn conversations into well-organized insights. The summaries are accurate, well-structured, and genuinely useful - they help me quickly revisit conclusions, make better decisions, and stay focused on people rather than note-taking. Fireflies has become an essential tool in my daily HR and coaching work. It doesn’t just record meetings - it helps me work smarter, stay present in conversations, and maintain clarity even on very busy days. Cons I’ve been using Fireflies since November, so this is already my third month with the tool, and so far I haven’t encountered any major issues or technical difficulties. At this stage, there isn’t anything I can point out as a real downside. Review Source VR Verified Reviewer Engineering Manager Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Great addition to improve engagement!" January 7, 2026 5.0 Overall it has been a great experience, I have been able to be more engaged in the meetings I am in and also being able to go back and listen to the meeting recording helps a ton. The summaries are good overall and do a decent job with some errors but realtively minor errors and easy enough to go listen to that section of the transcript and find out what the intention was. It has been great for time savings as well since I don't have to take notes I have a lot more involvement. Pros I like the ease of use for online meetings and love the app for in-person meetings. It is my go-to for in-person meetings to help me take notes and allows me to really be engaged during the meeting and active. Cons Sometimes there are a few errors or it doesn't capture as expected when activated, but this happens few and far between. 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