# Page 2 | Fireflies Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is Fireflies the right Call Recording solution for you? Explore 555 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/197037/Fireflies/reviews

---

Fireflies

4.9 (555)

[View alternatives](https://www.capterra.com/p/197037/Fireflies/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated April 1st, 2026

# Page 2 - Reviews of Fireflies

## Showing most helpful reviews

Showing 26-50 of 555 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

ST

Sanjay T.  
CTIO  
Logistics and Supply Chain  
Used the software for: 1-2 years

### "Awesome tool for everyday work"

February 5, 2026

5.0

Overall, my experience with Fireflies has been positive and productive. It has been a valuable tool for improving meeting efficiency by automating note-taking, transcription, and summarization. It helped reduce administrative workload, enhanced follow-up discipline through clear action items, and improved collaboration across teams. While there were occasional limitations in accuracy and customization, the benefits in terms of time savings, documentation quality, and accountability far outweighed these challenges. It has been especially useful in supporting structured project management and decision-making processes.

Pros

What I liked most about Fireflies was its ability to automatically capture, transcribe, and summarize meetings in a clear and structured way. It significantly reduced the time spent on manual note-taking and allowed me to focus more on the discussion itself. The action-item tracking, searchable transcripts, and integrations with collaboration tools made follow-ups more efficient and improved overall accountability across teams. It also helped ensure that important decisions and commitments were well documented and easily accessible for future reference.

Cons

What I liked least about Fireflies was that the accuracy of transcriptions and summaries could sometimes vary, especially in meetings with multiple speakers, accents, or technical terminology. This occasionally required manual review and correction. In addition, some advanced features were limited to higher-tier plans, and customization of summaries and workflows was somewhat restricted. At times, integration and syncing delays were also noticeable, which affected real-time follow-ups.

Alternatives considered

[Otter](https://www.capterra.com/p/202799/Otter/)

Reason for choosing Fireflies

I chose Fireflies because it offered the best combination of automated meeting transcription, intelligent summarization, and seamless integration with the collaboration tools we already use (such as Zoom, Teams, and Google Meet). Its easy setup and user-friendly interface meant minimal training for the team, and the searchable transcripts made follow-up and knowledge management much more efficient than competitors. While other products had some strong features, Fireflies’ balance of accuracy, reliability, and workflow support aligned most closely with our needs for improving meeting productivity and accountability.

Review Source

Andrey U.  
Researcher  
Education Management  
Used the software for: 6-12 months

### "Indispensable AI notetaker for heavy meeting schedules"

March 19, 2026

5.0

My overall experience with Fireflies has been very positive. I use it regularly across a large number of research, engineering, and collaboration meetings, and it consistently saves me time and cognitive load. Knowing that every call is recorded, transcribed, and summarized allows me to focus fully on the conversation instead of manual note-taking. I find the meeting summaries, topic extraction, and task overviews particularly useful when switching between projects like AI for materials science, photonics, and multi-agent systems. Fireflies has effectively become my meeting memory and has improved the quality and traceability of our discussions.

Pros

Fireflies has become an indispensable part of my daily workflow. It reliably joins my meetings, captures everything, and turns long, technical discussions into concise, structured notes. I especially appreciate the way it highlights key topics (e.g. AI scientist roles, hypothesis development, crystal generation techniques, research collaborations) and surfaces them as “Popular Topics”, which makes it very easy to revisit specific threads later. The automatic meeting prep and the clear timeline of recent and upcoming meetings help me stay organized across many parallel projects. Multi-language (auto-detect) support is also a big plus for international collaborations.

Cons

Overall I am very happy with Fireflies, and my concerns are minor. Occasionally the summaries for very dense, domain-heavy discussions can miss some nuance, so I sometimes need to double-check the full transcript for specific technical details. Also, with many meetings and tasks, the home dashboard can feel a bit busy, and I would love even more fine-grained controls for organizing and filtering meetings. But these are small issues compared to the overall value it provides.

Review Source

Nicholas G.  
Technical Director  
Information Technology and Services  
Used the software for: 2+ years

### "Fireflies Is Mission-Critical for My Business"

January 27, 2026

5.0

Excellent. Fireflies is a core part of my daily workflow and something I actively rely on to keep my business running smoothly. It consistently improves meeting follow-up, accountability, and execution. I would highly recommend it to any business that runs on meetings.

Pros

Fireflies consistently records meetings accurately and turns them into genuinely useful outputs. The intelligent transcription, summaries, and action items save real time after meetings, not just token minutes. The follow-up notes are structured, clear, and actionable, which makes it easy to keep momentum without manually re-listening to recordings or rewriting notes. It works quietly in the background and does exactly what it’s meant

Cons

Fireflies relies on attendee permission to join meetings, which means it can be excluded at the discretion of participants. When this happens, meeting capture and follow-up quality drops significantly. There is also no easy way to add Fireflies to truly ad-hoc or last-minute meetings, which limits its usefulness in fast-moving, real-world scenarios.

Alternatives considered

[Otter](https://www.capterra.com/p/202799/Otter/)[Loom](https://www.capterra.com/p/191187/Loom/)

Reason for choosing Fireflies

Fireflies was the first and development has been steady. Love the AI capabilities.

Review Source

VR

Verified Reviewer  
Publishing Operations  
Publishing  
Used the software for: Less than 6 months

### "Excellent transcription and smart notes, needs desktop app"

February 13, 2026

5.0

Fireflies has been excellent for my workflow. The automated note generation captures important details without requiring manual configuration or prompts. After a month of regular use, I haven't experienced any productivity issues or friction in my daily operations. The accuracy and convenience have been strong enough that I've recommended it to colleagues. However, the pricing has been a barrier for some of them, though that may be because they don't take as many meetings as I do. For high-volume meeting schedules, the value proposition is clear. My only reservation about upgrading is the lack of a desktop application, which would eliminate the browser-based workflow and add offline access to notes which are critical features for my use case.

Pros

The browser extension is excellent since it captures meetings without taking up a seat. The generated meeting notes are the standout feature: transcription on one side, timestamped key points on the other, with click-to-jump functionality that makes referencing specific moments effortless. The transcription accuracy is impressive, even with heavy accents and non-native speakers. It catches words I miss in real time and handles multilingual conversations well, which is better than other tools I've tested.

Cons

I'd upgrade to a paid plan immediately if there were a desktop application. Opening a browser every time adds friction to an otherwise streamlined tool. A native desktop app with offline access to transcripts and meeting notes (audio files excluded) would be invaluable, especially when working with poor or no connectivity but still needing to reference notes and task assignments.

Switched from

[KRISP](https://www.capterra.com/p/10009184/KRISP/)

I found it too expensive for my use case, although its best feature was it's noise cancelling options.

Review Source

Andy B.  
Owner  
Information Technology and Services  
Used the software for: 6-12 months

### "Is it too soon to say I love you?"

February 12, 2026

5.0

Fireflies AI as been a game-changer for me and the members of my leadership team. My favorite thing is not having to take as many notes manually, and having the ability to review all past meetings, or search the entire app across all past meetings for key words, like "new server" to remember who we talked to about that. The AI bot "AskFred" has written great responses I can send to customers who decline a proposal to salvage a sale. It has helped me clinch deals by writing specific letters to attach to my proposal which include their pain points and how we can help. As a business owner, a salesperson (not a great one), and an account relationship manager, this feels like one of the most important tools in my kit now.

Pros

Searching meeting transcripts for key words. Fantastic AI bot for per-meeting advice, or drafting letters to attach to proposals. Downloading video, audio, transcript text in many optional formats. Business license is great for leadership teams, co-owners, or other teams. Ability to use voice recorder in Fireflies mobile app to capture in-person meetings without a computer.

Cons

By default it spreads itself to those you meet with, and sends links for others you're meeting with to access the meeting. We found this is easy behavior to adjust in the settings. Sometimes we found it annoying that every single meeting had Fireflies automatically added. However, the in-meeting chat command "/ff leave" works when people don't want to be recorded. Also behavior can be adjusted in the settings.

Review Source

BT

Bibigul T.  
HR Partner  
E-Learning  
Used the software for: Less than 6 months

### "Thanks to the creators of this amazzing tool"

February 10, 2026

5.0

In addition to the above said I especially appreciate the ability to upload audio files from a Iphone voice recorder and receive accurate transcriptions as well - this feature has helped me several times when live recording wasn’t possible. Overall, my experience has been very positive, and Fireflies has consistently met my expectations.

Pros

What I appreciate most about Fireflies is how much time it saves me - both professionally and personally. I conduct many interviews and coaching sessions every day, and Fireflies takes away the mental load of trying to remember everything or manually documenting conversations. It helps me structure my thoughts, clearly capture key points, and turn conversations into well-organized insights. The summaries are accurate, well-structured, and genuinely useful - they help me quickly revisit conclusions, make better decisions, and stay focused on people rather than note-taking. Fireflies has become an essential tool in my daily HR and coaching work. It doesn’t just record meetings - it helps me work smarter, stay present in conversations, and maintain clarity even on very busy days.

Cons

I’ve been using Fireflies since November, so this is already my third month with the tool, and so far I haven’t encountered any major issues or technical difficulties. At this stage, there isn’t anything I can point out as a real downside.

Review Source

VR

Verified Reviewer  
Director  
Marketing and Advertising  
Used the software for: 1-2 years

### "Honest take, the good and bad"

January 20, 2026

5.0

Amazing. With all its problems on its own, it solves a bigger problem for us, which is the transcripts and summary for sales calls.

Pros

It's quick, efficient, the transcriptions and summaries are great. Altough we are not using it to its full potential, I could still say, this software is in our top 5 most used softwares inside the company. It's really amazing, and can't even imagine and remember what our life was before fireflies.ai.

Cons

It is a bit complicated to search for something. There are multiple semi-automatic search options, where you can VERY easily click inside into any of them, and making your search incoherent. So you have to exit, click again, make sure you are in the right search criteria. Also, one feature I'd like to see is, when I search on the main page for a name, lets say "Company Inc. - Peter" it will -of course- pop up every convo with that title. And most times, I need to open most of these convos if not all of them. So it would be handy, to have "Right Click+Open in new tab". Now you gotta click on it, and it will open a new tab, and now you have to click back to the tab where you had the search pulled up, and you have to make sure you are clicking on the next consecutive convo you want to open in a new tab. So its a but complicated, managable but could be better. Also what I probably I hate the most is, downloading Transcript/Summary/Video/Audio. Whenever you press download on something, it will close the download window. But here's the thing, I might want to download multiple things, not just one. For me, and most of my collagues and friends who use it, aren't downloading one file, and its just extra things you need to keep in mind. For example, you already had to suffer thru on opening 5 convos in 5 tabs as described above. And you want to download the transcipt and summary for each to use in an LLM of your choice. Now, you have to press download, you have to choose 'transcript', opt-out that you don't want timestamps included, opt-in that you want fireflies.ai branding removed, choose the desired format, press download. Then press download again, choose summary, opt-out timestamps, opt-in that you want fireflies ai branding removed, press download. By the time, you got to the 4th convo, you lost your mind, its like you kinda forgot which one you were downloading, like was it summary, or transcript? And you have to check downloaded, but its a bit of a mess on its own, cuz its not named as you named the convo if it had any special chars, cuz it can't handle it. Also it's not included in the name of the downloaded file wether it was a transcipt or summary. So yeah, it could be improved.

Alternatives considered

[Fathom](https://www.capterra.com/p/276054/Fathom/)[Otter](https://www.capterra.com/p/202799/Otter/)

Reason for choosing Fireflies

Looked better, more convincing, and easier to use by the looks of it. It was crucial that I didn't want myself or my team to learn the alchemy and mastery of a new software. It was easy to use.

Review Source

Huong Le ❤.  
admin  
Computer & Network Security  
Used the software for: Less than 6 months

### "I like this app"

March 9, 2026

5.0

Pros

I had a great experience using this application. The interface is clean, simple, and very easy to navigate, even for new users. All the features work smoothly and the performance is fast and reliable. I especially like how well everything is organized, which makes it easy to find what I need quickly. The design looks modern and professional, and the app rarely crashes or has technical issues. It has definitely made my daily tasks more convenient and efficient. I would highly recommend this app to anyone looking for a useful and well-designed tool. Overall, it is a fantastic application and worth trying.

Cons

Nothing.

Review Source

João C.  
UX UI Designer  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "A huge time saver for meeting notes and follow-ups"

January 15, 2026

5.0

Fireflies made my meeting workflow faster and more reliable. I spend less time writing and more time acting on decisions. I can review calls quickly, pull quotes with timestamps, and keep a clean record for stakeholders. The summaries help me follow up with clear next steps. It works well for recurring meetings and ongoing projects.

Pros

Fireflies saves me time. It joins meetings automatically and captures notes without extra work. The transcript is accurate and easy to scan. I can search by keyword and jump to the exact moment. The AI summary highlights decisions, action items, and key topics. Sharing and collaboration feel smooth.

Cons

Speaker labels can slip when people talk over each other or when audio quality drops. The dashboard has a lot of options, so it takes a little time to learn. Long meetings can take a bit to process. I would like more control over the summary format and templates.

Switched from

[Notion](https://www.capterra.com/p/186596/Notion/)

I made the switch because Notion started lagging and the transcriptions were no longer reliable. It missed parts of the conversation and sometimes failed to capture key points. I needed a tool that consistently records, transcribes correctly, and keeps the important details. Fireflies has been more stable and accurate for my workflow.

Review Source

Jeffery S.  
Project Director  
Professional Training & Coaching  
Used the software for: 2+ years

### "Reliable, Time-Saving, and Effortless Meeting Intelligence"

January 14, 2026

5.0

Very positive overall. Fireflies has been reliable for years, consistently capturing meetings accurately, saving time on notes, and allowing me to stay fully engaged in conversations. It’s become a dependable part of my workflow rather than an extra tool to manage.

Pros

Automatic meeting transcription with solid accuracy, searchable notes, clear action items, and the ability to stay fully engaged in meetings without worrying about note-taking. The time savings and focus during conversations are the real value.

Cons

Honestly, none so far. I’ve been using Fireflies for years and haven’t found any meaningful downsides.

Alternatives considered

[Otter](https://www.capterra.com/p/202799/Otter/)

Reason for choosing Fireflies

I chose Fireflies because its transcription accuracy and integration with conferencing tools consistently outperform competitors for my workflow. It automates note capture without interrupting meetings, saves time on manual summaries, and keeps everything searchable and actionable—so I stay focused during calls and don’t waste effort on cleanup afterward. Other products I’ve tried either required more setup, missed key details, or didn’t fit as smoothly into how I run meetings.

Review Source

iVan L.  
Director de Audiencia y Apoyo  
Executive Office  
Used the software for: 6-12 months

### "Excelente aplicación. Olvídate de tomar nota"

February 27, 2026

5.0

En general es una experiencia muy gratificante, busque muchas plataformas que tuvieran una escucha del idioma español excelente y este cumple con creces. Se vincula fácilmente con tu agenda. Puedes agregar directamente tambien. La aplicación de Android es muy intuitiva y facil de usar, con el boton de grabar super accesible para activarlo de forma inmediata y funciona excelente para las reuniones. Ahora ya no tomo notas, grabo todo y luego lo reviso. Su IA es muy buena para sacar resúmenes, ya no tengo que pasar la versión estenográfica a otra IA a que analice. En general estoy muy satisfecho con la aplicación.

Pros

Es una herramienta de mucha utilidad. El nivel de escucha de la IA para el idioma español es muy bueno, tiene el nivel de acracia necesario para no cometer errores o cometer muy pocos, aun cuando la grabación no es del todo buena. Además su sistema de gestión permite elegir que sesiones conservar y cuales no, sin tener limite en cuanto a la cantidad de minutos de grabación.

Cons

Muchas de sus características no están en español, no en cuanto al servicio, sino a tu interface, eso limita su aprovechamiento al 100% en los hispanohablantes. Otra contra es su grabador como extensión de navegador, este solo permite su uso con cuentas de Gmail, si tienes cualquier otra cuenta, no es posible utilizarlo, lo que limita su utilidad general. Otra contra es que solo permite una cuenta de calendario. Si tienes varias cuentas, no será posible su uso de ambas.

Switched from

[Otter Systems](https://www.capterra.com/p/205069/Otter/)

Por mejora en la escucha del idioma español y mayor capacidad en tiempo de conferencias.

Review Source

VR

Verified Reviewer  
Managing Director  
Human Resources  
Used the software for: 6-12 months

### "How I survived 526 meetings in 2025 without losing the plot."

December 16, 2025

5.0

Of course. Here is the revised version, with no em dashes and kept clean and direct. So here’s the lowdown on Fireflies.ai. I’ve genuinely fallen for this software. It slots straight into my Teams, Zoom, and Google Meets with no fuss. It is fast, and it is accurate. I would put it at around 95 percent. It handles multiple languages well, although it does struggle if different languages are used within the same call. The iPhone app is a real plus. I can record meetings or conversations on the fly, which has been more useful than I expected. The AI search is another strong point. Being able to search across hundreds of meeting notes and quickly find what I need saves a lot of time. I am also very aware that I am probably not using it to its full potential yet. If I spent more time digging into all the features, I suspect I would get even more out of it. For context, in 2025 alone Fireflies.ai has recorded 526 meetings for me. That adds up to roughly 20,000 minutes in meetings. Slightly scary when you see it written down, but also a good reminder of how central this tool has become to how I work. Bottom line, I love it and I rely on it daily.

Pros

speed of transcriptions, accuracy, features and iPhone app all work nicely - stable and rarely (only twice in a year of 526 meetings) so pretty good.

Cons

First, it does not handle language switching within the same meeting very well. If people move between languages mid-call, the transcript quality drops and the transcript can be really confusing. Second, the depth of features can feel slightly underused unless you actively invest time in exploring them. That is not a flaw as such, but it does mean you only get the full value if you make the effort to go beyond the basics.

Alternatives considered

[Otter](https://www.capterra.com/p/202799/Otter/)[Google Meet](https://www.capterra.com/p/176572/Google-Hangouts/)

Reason for choosing Fireflies

much better integration and deliverables -

Review Source

Lindsey T.  
President  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Game-Changer for Meetings and Follow-Up"

February 19, 2026

5.0

My overall experience has been extremely positive. Fireflies has helped streamline my meetings, improved accountability, and made follow-up communication much easier. It has enhanced productivity across my team and given us better clarity on next steps. I would absolutely recommend it to anyone who has frequent meetings and wants to stay organized without the stress of manual note-taking.

Pros

What I like most about Fireflies is how much time it saves me and how organized it keeps everything. It captures meeting notes accurately, summarizes key points, and clearly identifies action items so nothing falls through the cracks. I love that I can stay fully engaged in the conversation instead of trying to take notes. The search feature is also incredibly helpful — I can quickly go back and find exactly what someone said without rewatching an entire recording. It has become a trusted tool in my workflow. We just started using Hubspot and I am excited to see how this integration works!

Cons

One challenge I’ve experienced is finding older meetings when I have a high volume of calls. If I’m trying to locate a meeting from six or seven months ago, the search feature requires fairly specific keywords to surface the right recording. When you have hundreds of meetings logged, it can take a little extra time to track down exactly what you're looking for.

Review Source

VR

Verified Reviewer  
UX Researcher  
Entertainment  
Used the software for: 1-2 years

### "A powerful transcription tool with great potential for multilingual work"

January 16, 2026

5.0

Overall, my experience has been very positive. Fireflies saves a lot of time when reviewing meetings and working with transcripts, especially in multilingual contexts. With a bit more reliability in live recordings and built-in translation, it would be an essential tool in my workflow.

Pros

It’s very useful for handling transcriptions in different languages. I also like how easy it is to review specific moments of a meeting by searching for just a few keywords, without needing to rewatch or relisten to the entire recording.

Cons

When recording live audio meetings, it sometimes fails. It gives the impression that the recording is still running, but in the end the file is lost. This is the main area where I see room for improvement. Additionally, since I work with multiple languages, it would be amazing if Fireflies offered an automatically translated version of the transcription alongside the original. That alone would probably make me use Fireflies long-term.

Alternatives considered

[Whisper](https://www.capterra.com/p/10016794/Whisper/)[Notta](https://www.capterra.com/p/10017368/Notta/)

Reason for choosing Fireflies

Because of the language's transcriptions

Review Source

Spencer N.  
Director  
Public Relations and Communications  
Used the software for: Less than 6 months

### "Like having a super smart intern, one that is on your side and turns up to every meeting."

December 11, 2025

5.0

Fireflies has helped us impress our clients, improve our internal comms. It compensates for our own foibles when it comes to keeping notes, providing minutes and setting out an action plan.

Pros

Very easy to set up, sensible defaults and straight forward to use. Fireflies is always the first into the meeting and the last one to leave. It captures the spoken word reasonably reliably and produces a very good, and quick, summary at the end of the session. The AI generated summary helps avoid upsetting anyone by being professional and analysing the content on the basis of a work environment with a nod toward GDPR and common courtesy.

Cons

It would be good to give it a bespoke name and an avatar image. It does not know what it gets wrong and so can make repeat errors, especially with technical terms, jargon and names.

Switched from

[GitHub](https://www.capterra.com/p/129067/GitHub/)[Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)

Too clunky. Dumb and required lots of editing and sub-editing to be useful.

Review Source

Eben J.  
CEO, Founder  
Information Technology and Services  
Used the software for: 6-12 months

### "By far the best support tool added to the arsenal of AI apps in 2025"

December 17, 2025

5.0

Very positive,... has made a significant improvement to managing client engagements and coordinating internal team tasks. Won't be able to operate at current scale without it

Pros

Intuitive and smooth onboarding. Interface makes it easy to use and navigate. The timelines and historical call summaries are well designed. My personal experience is that the important points and topics of the call are identified better than competitor products like Otter, Notetaker etc. For some reason it always feels like the AI understood what was important to add to the summary and what was secondary talking points, especially when it comes to listing the action items from the meeting. Share-ability of meeting summaries is also easier than some competitors. The mobile app serves as a great note taking tool for in person meetings.

Cons

Sometimes struggle to add it on the fly to meetings where I am not the organiser. But mainly because of the variety of online meeting tools used by cilents in our region,... especially as Odoo and Zoho meeting tools gain popularity in the UAE

Alternatives considered

[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)

Reason for choosing Fireflies

Quality and accuracy of transcripts when working with multi-cultural partners with a variety of accents. Easy of sharing summaries and action points was also a big factor.

Switched from

[Otter](https://www.capterra.com/p/202799/Otter/)

I was not happy with the quality of the transcripts and meeting summaries

Review Source

VR

Verified Reviewer  
CEO  
Entertainment  
Used the software for: Less than 6 months

### "An Essential, Time-Saving Tool I Use Every Day"

December 9, 2025

5.0

My overall experience with Fireflies has been excellent. It has become an essential part of my day-to-day work and I now depend on it to keep track of meetings, decisions and follow-ups. I feel more focused during calls because I don’t have to worry about taking detailed notes, and I can trust Fireflies to capture everything. It’s a practical, reliable tool that genuinely saves me time every week and helps me be more organized and professional with my team and clients. I’m very satisfied and I plan to keep using it long term.

Pros

I love how easy Fireflies makes it to stay on top of my meetings. I use it every day and it has become a must-have in my workflow. It joins my calls automatically, records everything and gives me clear, structured notes without me having to do anything. The AI-generated summaries and action items save me a lot of time after each meeting. I can quickly review key decisions, tasks and deadlines instead of re-watching the whole call. I also like how searchable everything is – I can go back to old meetings, search by keywords and instantly find the exact moment in the transcript. Overall, it feels very reliable, user-friendly and incredibly practical. It helps me stay organized and makes my meetings much more productive.

Cons

Sometimes the transcript can take a bit of time to finish processing after longer meetings, and very technical terms or names are not always recognized perfectly. The interface is mostly in English, so for non-English speakers there is a small learning curve at the beginning. These are minor issues compared to the overall value, but they are the areas where I see room for improvement.

Review Source

EW

Ellen W.  
Project Manager  
Research  
Used the software for: 1-2 years

### "Best AI Notetaker Out There! "

November 6, 2025

5.0

Fireflies is amazing. It has made our lives so much better. The ability to have live meeting notes and transcriptions almost instantly has made working 1000% easier. The key takeaways and the meeting summary has been most beneficial in communication with external partners. The transcriptions have allowed us to pull quotes as needed to help solidify our hypothesis.

Pros

Fireflies is the best AI notetaker and transcriber we've ever used. It is very easy to get started and invite him to our meetings. The quality of the meeting summary is excellent. We love that Fred sends us a wrap-up of all our meetings that week, including tasks and takeaways for the team. The transcription is good too. We love that it takes minutes, not hours or days, as it has in the past, using different software and companies. Fireflies has truly made our lives better. The Topic Trackers are also a great addition to other AI note takers and we've found them to be very beneficial to our work.

Cons

I find it takes a little work to understand exactly how it is used at its best. There are a number of settings that we had to learn the hard way from like, if you have the setting to be added to all your meetings in your calendar, Fireflies will auto-ride (not a bad thing in my opinion, but clients didn't like it), other AI notetakers. We had multiple clients who were unhappy that Fireflies did that.

Review Source

MB

Max B.  
Founder and CEO  
Management Consulting  
Used the software for: 6-12 months

### "Strong Time Saver for Meeting Documentation, with Room for Improvement"

December 30, 2025

4.0

We have been using Fireflies for almost a year and have documented several hundred meetings so far. It is used every day and has become an integral part of our workflow. The tool helps reduce meeting load, improves knowledge sharing, and ensures consistent documentation. While there are some limitations around flexibility, search, and compliance perceptions, the overall value and time savings clearly outweigh these issues.

Pros

Fireflies significantly reduces the effort spent on meeting documentation. We use it daily in our strategy and management consultancy, and all team members have a license. Both digital and in-person meetings are tracked in detail, with summaries and transcripts available to the entire team. This allows fewer people to attend meetings while still staying fully informed. Documentation can easily be shared with clients afterward with minimal additional work. Overall, it has saved us a substantial amount of time and increased transparency across the team.

Cons

There is limited flexibility when it comes to licensing models. Filter and search functionalities could be more powerful, especially when working with a large volume of meetings, and bulk downloads are currently not possible. Additionally, some of our German clients have raised concerns around data security and compliance with German/EU standards—this has not been confirmed, but it remains a discussion point. The quality of summaries is generally okay, but not always client-ready without manual refinement.

Alternatives considered

[Gemini](https://www.capterra.com/p/10020130/Gemini/)[ChatGPT](https://www.capterra.com/p/10009334/ChatGPT/)

Reason for choosing Fireflies

Seemed like a good fit and specialized solution for our purposes and our team.

Review Source

Alex N.  
Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Amazing service, 9/10, with lots of room for improvements in the AI and UI department."

December 7, 2025

5.0

Very good overall, but with a clunky UI, I would prefer them to have more of the simple, clean AI features like Otter has.

Pros

The value for the money is great when compared to other services. I like that I get an unlimited number of uploads, and that if ever I were to downgrade to the free version, my uploads would not be lost. I have also had a good experience with customer support every time I have needed them. Finally, I have compared this service to others and I have found Fireflies to be the best at detecting the right person and it is also the most accurate.

Cons

The interface is clunky and I like the AI features of Otter way better. I don't like how Fireflies uses an AI credits system, and would much prefer them to use a system like Otter.

Switched from

[Otter](https://www.capterra.com/p/202799/Otter/)

Fireflies had a better free option initially and more storage

Review Source

VR

Verified Reviewer  
Owner Co-founder  
Outsourcing/Offshoring  
Used the software for: 6-12 months

### "Love at first use!"

December 16, 2025

4.0

I love it. It is the first AI tool that I will seriously consider embedding in my business operations.

Pros

Good transcriptions of both Dutch and English. Even Otter.ai does not have Dutch (yet). Very easy to use. It automatically joins online meetings.

Cons

1) It is very intrusive and forcing its way into online meeting tools like google meet, teams and webex. This caused friends not wanting to use it. 2) Not being able to download my audio meeting info. Only taking the raw data but not giving it back. 3) Not clearly stated how my meeting info will be kept private. Lock in looms.

Alternatives considered

[Microsoft Copilot Studio](https://www.capterra.com/p/252136/Microsoft-Power-Virtual-Agents/)

Reason for choosing Fireflies

I found the co-pilot versions not as good as fireflies.

Switched from

[Otter](https://www.capterra.com/p/202799/Otter/)

Unfortunately no dutch language available in Otter.ai

Review Source

TH

Todd H.  
Business Analyst  
Information Services  
Used the software for: Less than 6 months

### "Best transcription software I've used yet, very accurate and logical"

October 14, 2025

5.0

Very good, easy to use, logical to figure out by yourself without a ton of help. Customer service is good/adequate.

Pros

It does a great job transcribing. It seems to get 90%+ of everything that's important in meetings in a group setting. Daily Stand-ups is what I use it for. It may not get the names right all the time, but very VERY close, and maybe a few find/replaces or manual updates. But the content... the content is nearly perfect and thats really all that matters. I'm surprised, and impressed. I've also tried a handful of others and Fireflies is hands down better. And by better by a long shot. I like the fact it can process HOURS of consecutive audio, and not just an hour or two, and also not plagued by and file size limitations. What a joke for other softwares to even have such ridiculous limitations!!.... but not Fireflies. Fireflies is a VERY logical and useful and accurate software. I love it. I also already recommended it to 5 different people.

Cons

Not really much of anything to not like, however the find and replace could be expanded to be a more permanent basis. For example it always seems to get one persons name wrong, and I have to always change it. I wish it would have a global setting to where anytime it detects the same person, it may do a cross reference check or something or keep that persons name as a suggestion to use for the actual real name. But this is not that bad of an issue.

Alternatives considered

[Fellow](https://www.capterra.com/p/195920/Fellow/)

Reason for choosing Fireflies

File size limitation and audio length was not limited by Fireflies. Also its quality of transcription was very very good. Best I've found.

Switched from

[Fellow](https://www.capterra.com/p/195920/Fellow/)

It sux as in length of audio it can process, and in size.

Review Source

LA

Livi A.  
Owner  
E-Learning  
Used the software for: Less than 6 months

### "Best meeting transcription on the market."

March 3, 2026

5.0

Ten out of Ten. I've never had transcriptions be so concise and comprehensive. Meeting takeaways vs an intimate closing I can email to meeting attendees is GOLD.

Pros

I love how intuitive the tool is regarding the important things in meetings.I asked it to do a detailed overview, and there were things that Fred (their AI) generated that greatly increased the quality of post-meeting communications with my students. I started using it to generate mini-guides for each week's training and my students love the guides.

Cons

After the 5th use case, it started doing weird markup that didn't translate well to Google. Not their fault, but I was thankful to have a detailed meeting overview.

Alternatives considered

[Fathom](https://www.capterra.com/p/276054/Fathom/)[Otter](https://www.capterra.com/p/202799/Otter/)

Reason for choosing Fireflies

More value and capacity for daily use. It also did not require me to download an app to my device

Switched from

[ChatGPT](https://www.capterra.com/p/10009334/ChatGPT/)

It did not review audio files and produce a transcription. I needed that service and found fireflies.

Review Source

Camile D.  
Office and Operations Manager  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "My first impression of the application"

December 12, 2025

4.0

It is ok. I would love to get the team onboarded properly. Looking forward to next steps together.!!

Pros

I only can speak on what I have use thus far. I like that it captures clear action items and I can easily skim through the minutes to get clear context and import into clickup to create action items and task or deliverables.

Cons

Fireflies setup is tough; a support rep guiding clients through each step would ensure proper setup.

Switched from

[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[Gemini](https://www.capterra.com/p/10020130/Gemini/)[ChatGPT](https://www.capterra.com/p/10009334/ChatGPT/)[Microsoft Copilot Studio](https://www.capterra.com/p/252136/Microsoft-Power-Virtual-Agents/)

We were not properly onboarded or contacted to be properly introduced.

Review Source

Marquan J.  
President  
Design  
Used the software for: 1-2 years

### "Great Product: Even Better Customer Service."

November 10, 2025

5.0

Today, I had a troubleshooting incident where the meeting notes from a meeting were not processed. The stakes were high; it was for a client during a discovery call. I didn't take any other notes because I had fireflies. The notes didn't process, and I immediately thought I was cooked. I don't have a lot of faith in customer service for SaaS companies, but this team handled my needs within five minutes of my request. I am so appreciative.

Pros

I appreciate how durable the product is and how it seamlessly integrates into my workflows and tech stacks on Notion. It allows me to stay fully engaged in my meetings, and I receive a summary of key takeaways right afterward.

Cons

I wish there were a Discord integration. I use that product for internal team communications like I do with Slack, but it doesn't connect to Discord, so we use Google Meets plus Discord for text-based communications. If you integrated with Discord, it would make my tech stack even more streamlined.

Alternatives considered

[Otter](https://www.capterra.com/p/202799/Otter/)

Reason for choosing Fireflies

It was the first one I discovered and I didn't feel a need to switch

Review Source

Similar Products

Featured