# Page 3 | Fireflies Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is Fireflies the right Call Recording solution for you? Explore 555 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/197037/Fireflies/reviews

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Fireflies

4.9 (555)

[View alternatives](https://www.capterra.com/p/197037/Fireflies/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated April 1st, 2026

# Page 3 - Reviews of Fireflies

## Showing most helpful reviews

Showing 51-75 of 555 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Akkhilesh S.  
Director  
Human Resources  
Used the software for: 1-2 years

### "Firefly - My support for Sales and client onboarding"

March 22, 2026

5.0

It has been a great experience and i am loving it. I remember during my coaching sessions with a client, i can see every questions and flow and can course correct during my sessions

Pros

Firefly has been a great support for me over the last 3 years. I also have a lot of learning from the transcript and AI suggestions around the question i have put during my calls with customers, clients, teams etc. It is secured and has a great value for money. The call quality and features are advanced and helps to go back to the recordings and hear one more time if you have missed out on any important moment. The data is secured and also accurately captured as per the calls. It has help me during my client calls greatly to understand the client tone and responses and behaviors during the call and get a real time status on client acquisition and account management. i strongly recommend firefly. cheers to you all and have a great time using it. Thanks Firefly. and yes i love the firefly logo:-)

Cons

As such i have not identified any areas that i can say that these are the cons for firefly. During my calls, it has been a great to identify minute by minute notes. a feedback and suggestions on each minute post the questions, if firefly can support to recommend what can be a right question at that point of time

Review Source

Simon S.  
Owner  
Information Technology and Services  
Used the software for: 2+ years

### "Certified Project Management Expert review."

January 20, 2026

5.0

Valuable tool to track meetings and their outcomes, I use it actively and share the outcomes to my clients, customers, suppliers, colleagues and collaborators for more than 2 years.

Pros

Valuable tool to track meetings and their outcomes, I use it almost daily and share the outcomes to my clients, customers, suppliers, colleagues and collaborators.

Cons

There is not much to pick-up, I am overally satisfied, perhaps the cost to be 50% would be nice to have.

Alternatives considered

[Microsoft 365 Copilot](https://www.capterra.com/p/10015330/Microsoft-Copilot/)

Reason for choosing Fireflies

I use private version of Microsoft product with limited functionality.

Review Source

Bruce B.  
Owner  
Human Resources  
Used the software for: Less than 6 months

### "Great solution!"

December 5, 2025

5.0

Very positive experience so far. It is certainly evident that the team is focussing on building value, and that's appreciated!

Pros

So much value with a focus on making life (Business life) a lot easier. The AI note taking is impressive and extremely helpful.

Cons

Although this may not be in Firefliess' control, I wish the integrations in Monday.com or Google docs had more muscle to them. What I mean by this is being able to have more flexibility like being able to have action items as sub items and adding meeting summaries in updates or in be able to target multiple boards to send notes and action items to.

Alternatives considered

[monday.com](https://www.capterra.com/p/147657/monday-com/)

Reason for choosing Fireflies

Monday.com has just introduced this (as far as I know) and their product is getting better but I hope Fireflies improves the integration with Monday.com as Monday.com is getting close to providing the conveniance of automaticallt move action items to boards

Switched from

[Fellow](https://www.capterra.com/p/195920/Fellow/)

Ease of use with Fireflies and both were glitchy

Review Source

Darren S.  
Managing Director  
Management Consulting  
Used the software for: 1-2 years

### "Fireflies has help me save time and be more efficient. "

November 3, 2025

5.0

Very positive. Has been a game changer in saving time, drive efficiency and breaking my habit of using paper!

Pros

It is so easy to use, install and integrate with my CRM. I am a micro business and have done this myself without at IT person! The notes save me a huge amount of time and enable me to focus on the conversations rather than multi-tasking.

Cons

At first, the notes were OK, as I have used it more, they have got better and I am trusting the platform more and more.

Alternatives considered

[Otter](https://www.capterra.com/p/202799/Otter/)

Reason for choosing Fireflies

Seemed more reliable, quality of output was better

Review Source

VR

Verified Reviewer  
Director  
Information Technology and Services  
Used the software for: 6-12 months

### "Better than I expected"

January 10, 2026

5.0

Overall - it's been a very positive expereeince and I happily recommend it when asked about my experience with it

Pros

The learning curve was unbelievably quick - the UI on the phone app was just as effective as the web version. So easy to use with both Teams and Zoom and the accuracy was beyond my expectations. I rely on the summaries it produces which are done as I would have summarised a meeting. Voice/speaker recognition is great too. I compared Fireflies to three other products and on paper it was slightly ahead however when i cam to trial them - it was much further ahead.

Cons

I dont like the name......feels ood when explaining to participants in my room theat Fred Fireflies is my AI Note taker.

Switched from

[Notion](https://www.capterra.com/p/186596/Notion/)

There was too much to learn to use it properly

Review Source

Temur M.  
AI Product Lead  
Insurance  
Used the software for: Less than 6 months

### "Product Lead experience using Fireflies for 3 months. "

January 28, 2026

5.0

I am overally satisfied using Fireflies and I woudl definitely recommend it to others because it is really easy to use out of the box, its interface is understandable and attractive enough as well as its funcionality.

Pros

As an product leader I want to alsways keep your finger on the pulse regarding operational activity however this can sometimes feel like micromanagement and take significant amount of time to dive into a lot of details and Fireflies allows me to focus on agenda and high-level overview of initiatives, Fireflies manages the rest — keeping track of actions for each of the call participants, keeps it in memory and even reminds me of activities priopr to meetings. It is great in summarizing meetings, it is multilanguage and easy to configure from the platform itself. It also allows to integrate many services like Slack, task management suites, calendar, your inbox – you name it.

Cons

As LLM's may make mistakes there's still a chance to face an error in interpretation of different interactions which doesn't necessarily occur in my experience in using Fireflies however it should also be a routine to proffread the meeting outcomes yourself before firing them as action items on your colleagues.

Review Source

David W.  
Executive Director  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "Great tool for not-for-profits"

February 5, 2026

5.0

I work at a not-for-profit so the ability to take lots a notes that are short and to the point is a very easy way to share info with individuals who were not able to attend a meeting or record notes for a board or staff meething.

Pros

This is a great program for taking notes, I like it that it does not record everything that was said at a meeting, but notes. Works great at our board meeting I am also surprised that it almost always gets the person who is talk correctly and only takes a little work to correct any mistakes....alway minor

Cons

takes notes at every event I am invited to, I do not have very much negative to say, I think the price is fair.

Review Source

LW

Larry W.  
Owner  
Management Consulting  
Used the software for: Less than 6 months

### "Bring \[sensitive content hidden\] to Every Meeting"

February 11, 2026

5.0

Fireflies.ai gives extremely good meeting summaries, organizing notes in a very intuitive fashion. It's very good at sorting out the relevant content from the side chatter in meetings. I like the action steps at the end of the notes, as the AI does a pretty good job of knowing who is assigned what steps going forward. It's not perfect, but I'd say it gets it correct 85% of the time or better. I'm impressed by the mobile app's ability to take notes during live conversations, and especially impressed by Fireflies' ability to transcribe meetings that are recorded outside the app. I appreciate Fireflies' default security settings, which allows me to assure my clients that the content of our meetings will not be used to train the AI, nor will it be accessible by anyone but me.

Pros

My favorite, and most used, feature in Fireflies is the ability to transcribe live meetings. I'm especially impressed by its ability to discern who says what, even when no formal introductions are made.

Cons

My least favorite aspect of Fireflies is its limitation to connecting only with Microsoft or Google email addresses and calendars. I use a proprietary email domain, so when I make Zoom meetings, I have to make them twice so that " \[sensitive content hidden\]" knows when to attend. Admittedly, connecting directly to a proprietary domain may be possible, but I haven't figured it out yet.

Alternatives considered

[Otter](https://www.capterra.com/p/202799/Otter/)

Reason for choosing Fireflies

Fireflies.ai has better default security settings.

Switched from

[Zoom AI Companion](https://www.capterra.com/p/10030818/Zoom-AI-Companion/)

Fireflies' meeting summaries are far superior to those of Zoom Companion.

Review Source

Vibha R.  
COO  
Computer Software  
Used the software for: 6-12 months

### "An AI Notetaker that's premium and worth it."

March 3, 2026

4.0

Overall, it does what it promises and does it very well. It is a very good AI notetaker. I only wish it offers more actionable insights and real world applications / integrations.

Pros

The quality of the recording is top notch, super accurate transcript as well. It is also convenient to record an in-person chat through the mobile app, which was a perk I did not expect.

Cons

Fred can be a lot better at giving more actionable responses and insights. Maybe an integration with Claude can help there because I keep putting the JSONs into Claude to pull insights on how to handle follow up conversations, emails etc. or even what to create content on for socials.

Alternatives considered

[Otter](https://www.capterra.com/p/202799/Otter/)

Reason for choosing Fireflies

It had a better feel and was easier to set up

Review Source

VR

Verified Reviewer  
DGA  
Education Management  
Used the software for: 1-2 years

### "Best tool on the market."

October 20, 2025

4.0

FireFlies is de beste tool op de markt op dit moment voor een redelijke prijs incl. een slim referal-programma.

Pros

Samenvattingen zijn buitengewoon goed. Ook wanneer er in een Nederlands gesprek af en toe Engelse termen en zinsnedes voorbij komen. Dit werkt uitstekend in video meetings via alle grote platforms. Ook werkt de mobiele app voor IPhone en IPad prima om gesprekken van fysieke meetings op te nemen en te verwerken. Integratie met CRM werkt ook prima.

Cons

Jammer dat ik geen andere audio streams direct kan opnemen met de desktop app bij het voeren van bijvoorbeeld telefoon gesprekken via mijn Mac waarbij als input de mic wordt geregistreerd en wat er via system audio binnen komt.

Switched from

[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)

Te beperkt qua functionaliteit. Transcript en summary functionaliteit van FireFlies alsmede integratie met CRM is beter.

Review Source

HF

Harper F.  
CEO  
Information Technology and Services  
Used the software for: 1-2 years

### "Highly recommend Fireflies as your notetaker"

October 10, 2025

5.0

Overall it's a great product and I highly recommend it. For the amount of meetings I have the Pro plan has generous storage capacity for recordings and transcriptions.

Pros

Very simple to setup and install. Connects to all the applications that I need it to (Notion, CRM, browser extension). AI summaries are generally highly accurate so I know I can focus on the meeting and issues at hand.

Cons

Two things come to mind: 1. I can't connect multiple email accounts, so Fireflies doesn't know to join automatically. Inviting the notetaker to a Google Meet meeting via the Chrome extension is possible, but then it makes it obvious that you're using an AI notetaker since the group is alerted that Fireflies is trying to join the meeting. 2. Sometimes it's hard to get Fireflies out of the meeting when you are not the meeting owner but it has joined automatically. You can remove it, but from time to time it's difficult to remove or takes a minute or two to remember how to remove and makes it awkward when someone requests you remove it.

Alternatives considered

[Notion](https://www.capterra.com/p/186596/Notion/)

Reason for choosing Fireflies

Granola was more expensive and didn't appear to integrate as easily into various web applications. Notion AI was new and spotty. Additionally, Notion AI tended to spam my notion and used up my blocks.

Review Source

Peter G.  
CEO Founder  
Management Consulting  
Used the software for: 6-12 months

### "now a core element in our way of working"

February 16, 2026

5.0

i've made it part of my systemof working - it's integral to our weekly meeting cadence for tracking actions etc and using it with clients - where permitted - gives a great result

Pros

its easy to deploy in meetings - the summaires match my notes or in fact add to them and the summaries and detailed notes are easy to extract and use in other apps

Cons

to be honest not anything enough to comment on - Fireflies doesn't 'bug' me and there's not too many tools around that don;t bug you in some way

Switched from

[Otter](https://www.capterra.com/p/202799/Otter/)

I found Fireflies better and easy for extraction as well as being a lower cost - no brainer really

Review Source

VR

Verified Reviewer  
Founder  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Helpful AI Meeting Assistant That Saves Time"

March 22, 2026

5.0

Overall, my experience with Fireflies has been positive. It is a very practical tool for recording meetings, generating notes, and keeping track of key discussion points without adding extra manual work. While there is still room for improvement in transcription accuracy and meeting experience, it has been helpful for organizing conversations and improving team communication. I would recommend it to people or teams who have frequent meetings and want a more efficient way to document and review them.

Pros

What I liked most about Fireflies was how much time it saved during and after meetings. The automatic transcription and note-taking made it much easier to stay focused on the conversation instead of worrying about capturing every detail manually. I also found the summaries, action items, and searchable transcripts especially useful for reviewing discussions later and sharing key points with teammates. Overall, it helped improve meeting productivity and made follow-up much more efficient.

Cons

One downside is that the transcription is not always perfectly accurate, especially when there are multiple speakers, accents, background noise, or technical terms. Sometimes the summaries also miss nuance or context, so I still need to double-check important details. In addition, the bot joining meetings can feel a little intrusive at times, and some advanced features are locked behind higher-tier plans.

Review Source

Edwin C.  
CEO  
Financial Services  
Used the software for: 1-2 years

### "Fireflies: save time, be more productive"

March 24, 2026

5.0

Excellent, it saves 3x the time of taking notes. Allows meetings to be far more productive. Allows review of the prior meeting for those that miss key meetings.

Pros

Easy to setup, saves time and keeps track of tasks. This product allows me to participate in a call, without the need to take notes. The notes are better than the ones I would create myself.

Cons

Sometimes it does not separate similar voices, particularly when transcribing recorded calls. For Zoom & other meeting services, it does an excellent job. The other minor grip, is that it will record the "This meeting is being recorded" on some meetings.

Review Source

Nicole D.  
CEO-Founder  
Computer Software  
Used the software for: 1-2 years

### "My go-to tool"

January 10, 2026

5.0

10/10 - This is my must have tool and I could not do what I do without it, without needing a team a admins. Thank you!

Pros

I love the summaries and different types of summaries. I'm using more of the integrations and finding them super helpful for automated workflows. The to-lists, the chome browser, the in meeting summaries. I've been using fireflies for a few years now and it keeps getting better!

Cons

Can't think of any, this tool is my go-to in a world of meetings. I'm still trying to find ways to connect summaries to CRM style notes when using scrappier tools.

Alternatives considered

[Otter](https://www.capterra.com/p/202799/Otter/)

Reason for choosing Fireflies

better overall experience, toolset, and ease of use.

Review Source

Rolando O.  
CEO -Sales Manager  
Renewables & Environment  
Used the software for: 6-12 months

### "Fireflies - full packed experience"

November 26, 2025

5.0

We've been using for over a year, from every tool used, Fireflies "stucked" with us, ease of use, very good transcriptions and report, great integration with our meeting tools. Trying now the Pipedrivew integration.

Pros

The fact that we get every meeting recorded and shared with our clients. sales anlize is great, next steps.

Cons

We don't have any clear cons, on the product. up until now. No video on the Pro subscription, would be nice to have some credits.

Alternatives considered

[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)

Reason for choosing Fireflies

best overall product, intregration and price

Review Source

Deborah B.  
Partner  
Banking  
Used the software for: 2+ years

### "An Irreplaceable Tool "

February 24, 2026

5.0

I use it for all the meetings now. I've become quite dependent on the service. I have transcribed hundreds and hundreds of meetings. I also transcribe webinars so that I can import the data into LLMs

Pros

Fireflies is more useful than other meeting transcription services because it can be used to record in-person meetings in addition to online. I don't think any other service offers that. The transcriptions are very accurate and the summaries are good.

Cons

When recording a meeting in which Fireflies is not invited to the meeting, it lists speakers as "Speaker 1," "Speaker 2" etc. Usually I go in and enter the speaker's names manually. I wish that Fireflies had a memory across meetings so that it could recognize speakers, or at least pre-fill the names as I'm typing them in

Review Source

MF

Michael F.  
Executive and Career Coach  
Management Consulting  
Used the software for: 6-12 months

### "Powerful App for Transcribing, Logging, Indexing and Summarizing Meetings"

March 24, 2026

4.0

My rating should come with the big caveat that Fireflies is the only meeting transcription software I've used, so I have nothing to really compare it to, other than simply manually taking notes. But it is certainly much, much easier than that and the ratio of 'added value' to 'maintenance burden' is high enough for me to think this application is pretty good.

Pros

Most of it is pretty convenient — inviting it to meetings either automatically or manually; correcting wrong transcriptions; storing, indexing and searching the contents of sessions. I also really like the robust features: automatic summaries (which can generated in various optional formats/styles/templates) and transcripts downloadable in various forms (e.g., PDF).

Cons

Sometimes tasks related to including Fireflies in a given meeting and/or kicking it off of a meeting can be confusing. (For example, the button that says "Invite" at the upper-right of the desktop web-app screen \*looks\* like it's the button for inviting Fireflies to a meeting, but instead it's to invite other people to the platform. Whereas the button I'm actually looking for is the 'Capture' button and I think the fact that these two buttons are right next to each other creates confusing/irritation, particularly when I'm in a meeting and want to quickly get Fireflies into the meeting with minimal hassle/frustration. Also, the subscription fee ($29/month) feels a bit expensive.

Review Source

Anand P.  
Director  
Hospitality  
Used the software for: 2+ years

### "A world-class meeting taker tool that everyone must use."

January 26, 2026

5.0

I have described my overall experience above. The web app is excellent. The mobile app is also brilliant. I actually want to spend more time diving into the various functions that I'm not even using yet.

Pros

I like everything about Fireflies. It is absolutely indispensable for me when I run both my personal and business meetings. The AI insights are incredibly useful down to the accuracy and the way in which they break things down.

Cons

At the moment, nothing. I have not spent enough time in the multiple functions that it has to be disappointed with anything yet.

Review Source

Danny B.  
Chief Ruckus Maker  
Education Management  
Used the software for: 2+ years

### "Essential Tool"

February 23, 2026

5.0

Fireflies has been great since day one and is now an essential part of the apps I use to run my business.

Pros

It's a reliable tool and is now essential in my tech that supports my business. Been using it since 2022 I believe. I use it mostly to transcribe meetings, masterminds, individual coaching and podcast episodes. The most important part are the coaching and mastermind. I use those to reflect on what I did well or poorly. I've gotten better much faster because of this.

Cons

There used to be a feature that analyzed talk time, emotional sentiment on a call, number of questions etc. I miss that feature. I also wish I could scroll through pages of old calls vs an infinite "load more" scroll situation of past calls.

Review Source

VR

Verified Reviewer  
Attorney  
Law Practice  
Used the software for: 2+ years

### "Fireflies is a fantastic addition to your AI Stack"

December 1, 2025

5.0

My overall experience has been terrific. This is a significant part of my AI stack. I use it to combine create project files for Claude, ChatGPT and NotebookLM, when matched with other documents it really helps bolster context for work I do in AI.

Pros

This is a fantastic app. I can focus on my clients and actively listen, knowing the notes are being taken form me. This allows me to engage with people and give them my full attention. I use the web app, IOS and apple watch apps and they integrate well together.

Cons

The transcription is generally very good, but it can attribute statements to the wrong speaker when there are multiple speakers on a call or in a meeting. If two speakers are on the same line on a teams or zoom call, it may not realize it and it does not always allow you to add another person to the transcript. It doesn't happen often and doesn't change the note taking feature effectiveness. If you want a 100% accurate transcript, you may need to download the transcript to word and make the changes manually. This could be improved.

Review Source

CJ

Cameron J.  
Owner and Founder  
Accounting  
Used the software for: 6-12 months

### "Game changing for any serious business owner"

November 13, 2025

5.0

This is game changing for a business! In the beginning of my firm, I would scramble to have to juggle writing notes, facilitating the meeting, and making sure that I didn't forget key things. Now, I can just focus on the meeting.

Pros

IT is easy to use, a lot of features and integrations. I love the call summary with full transcript. Transcripts generate super fast. There is a folder feature called channels to organize transcripts, which is great so transcripts don't get lost in the other files. There is a set it and forget it feature where it will auto join calls so you don't have to press a button. It captures text + voice + provides a summary, it's incredible.

Cons

I get duplicated transcripts, but I think it's because I have auto-add on in addition to integration for all meetings. I check both meeting outputs because the summaries can be a bit different, sometimes it can feel like information overload, but it's really good. The accuracy of the full transcript can be improved.

Switched from

[Otter](https://www.capterra.com/p/202799/Otter/)

fireflies was recommended by someone else, and Otter's reviews and my general experience wasn't that great.

Review Source

Luiza K.  
Talent Acquisition Manager  
Human Resources  
Used the software for: 1-2 years

### "70% time saved. A must-have tool for recruiters."

February 3, 2026

5.0

Very positive. Fireflies genuinely supports my daily workflow instead of adding extra steps. It has become an essential part of how I work.

Pros

Massive time savings. As a recruiter running many meetings, Fireflies saves me around 70% of the time I used to spend on note-taking. The notes are excellent and the summaries are spot on. Everything I actually need after a meeting is already there.

Cons

Occasionally, the transcription may miss context or small nuances, especially with accents or mixed languages. Sometimes summaries need light manual adjustment, but this does not significantly impact daily usability or overall value.

Review Source

Adam W.  
CEO  
Real Estate  
Used the software for: 1-2 years

### "Tech stack must have! They have no peers"

December 19, 2025

5.0

this is a 95% on a scale of one to 100, Only because nothing's perfect. Features that I wanted have already been rolled out so I probably should give it 100

Pros

Accurate transcripts, summaries, and integration of AI recently has brought it up to the next level ! Fireflies is of our teh most important favorite parts of our tech stack. Reviewing meetings to improve meeting agendas is one of my favorite parts.

Cons

The things I didn't like have been fixed, so this is actually one of the best things about this company

Switched from

[Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)

Actually we It was like getting off of a bicycle and getting on a motorcycle

Review Source

Justin G.  
VP of Sales  
Media Production  
Used the software for: Less than 6 months

### "VP of Sales"

February 11, 2026

5.0

Fireflies captures all meeting information and summarizes it better than any other similar ai on the market today. This saves me valueable hours of taking manual notes and compiling them into a draft of meetings I hold with my team, prospects, and clients

Pros

It is the best note taking Ai on the market. I have used other similar ai tools, and nothing comes close to the information that fireflies can compile instantly.

Cons

There isnt anything that I dont like about Fireflies. I joins each meeting without a hitch and performs every time

Switched from

[Apollo.io](https://www.capterra.com/p/158696/Apollo/)

Fireflies is much better. the Ai is able to capture my meetings more in depth.

Review Source

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