# Page 4 | Fireflies Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 4 - Is Fireflies the right Call Recording solution for you? Explore 555 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/197037/Fireflies/reviews

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Fireflies

4.9 (555)

[View alternatives](https://www.capterra.com/p/197037/Fireflies/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated April 1st, 2026

# Page 4 - Reviews of Fireflies

## Showing most helpful reviews

Showing 76-100 of 555 Reviews

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Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
Non Executive Director  
Security and Investigations  
Used the software for: 6-12 months

### "Fireflies is a good option"

January 13, 2026

5.0

Fireflies is easy to use and works exactly as it should. You invite it to your meeting and it records everything automatically. The transcripts are accurate, even with different accents, and you do not have to waste time fixing errors. What makes it really useful is the summary. It pulls out the key points and actions so you can see what mattered without reading the whole transcript. It saves time, reduces mistakes, and gives you a clear record of every call.

Pros

Fireflies is simple to use, produces accurate transcripts, and creates clear summaries that save time and reduce admin work.

Cons

Accuracy drops with overlapping voices, summaries can miss nuance, and full value requires a paid plan.

Switched from

[Otter](https://www.capterra.com/p/202799/Otter/)

Better transcripts and summaries which help my workflow.

Review Source

Brian S.  
Founder  
Capital Markets  
Used the software for: 6-12 months

### "Reliable, bullet-proof meeting recordings, transcripts, summaries, action items. "

February 24, 2026

5.0

It replaced Otter and is reliably in all my meetings. Great for teams. Seems to have one wide acceptance in Zoom meetings.

Pros

Fireflies brings flawless recording and summaries, integrations to Zoom, G-meet, Google Workplace, Slack and CRM.

Cons

The mac client automatically plays audio when you open a file. (terrible) Doesnt quite summarize as well as Granola.

Switched from

[Otter](https://www.capterra.com/p/202799/Otter/)

FF was better integrated and did a better job.

Review Source

AE

Angel E.  
Executive Assistant  
Consumer Services  
Used the software for: 6-12 months

### "Fireflies Helps Me Capture the Small Details That Are Easy to Miss"

November 23, 2025

5.0

I initially switched from Fathom because they didn't have a mobile app to accompany their notetaker and this was a key feature I was missing. Since switching, I've found my overall productivity has increased due to the additional features Fireflies has. I appreciate in the short time I've been with Fireflies they've rolled out additional features, live assist and soon the desktop app. I feel like I trust my transcriptions more which is key with the type of client's I work with. I would absolutely recommend Fireflies as a notetaker to anyone looking for a reliable, productivity aid - whether for personal, educational, or work meetings - Fireflies has you covered.

Pros

Fireflies is great in many capacities. I record varying types of calls with Fireflies and I always trust that the transcriptions will be correct. I appreciate the ability to integrate with other tools I use such as Notion and ClickUp. When I've had questions about a recording or service in general customer support was quick to respond and very helpful.

Cons

Initially I was frustrated about the inability to record a meeting that I didn't have a link for or where my notetaker was blocked due to attendance limitations. However, with the rollout of the Live Assist feature this is no longer a concern.

Switched from

[Fathom](https://www.capterra.com/p/276054/Fathom/)

Fathom didn't have a mobile app as part of their notetaker. I don't use this feature often but it's critical when I need it.

Review Source

Nitin K.  
General Manager IT  
Real Estate  
Used the software for: 6-12 months

### "Fireflies an advance AI Notetaker helping improve productivity"

December 5, 2025

5.0

So far so good. Fireflies has been giving good meeting summaries and action items are helping us ensure that we are on track with our follow ups.

Pros

Fireflies has improved a lot in terms of summarising the virtual meetings where speakers are multilingual. Very good Summary output with accurate action items has improved my productivity. Also, responsive customer support has been cornerstone of improving adoption. Fireflies advanced AI features esp voice response, are also gaining traction.

Cons

Cost is something which can be revised. Also, Fireflies lacks in capturing In-Person meetings where there is one common microphone in the room. Sometimes it get difficult to get Fred into TEAMS meeting which are abruptly scheduled using MEET NOW.

Alternatives considered

[Tactiq](https://www.capterra.com/p/196174/Tactiq/)[Otter](https://www.capterra.com/p/202799/Otter/)

Reason for choosing Fireflies

Fireflies.ai is recommended for the best balance of functionality, price, ease of use, and integration features.

Review Source

Shawn G.  
CIO, CFO  
Real Estate  
Used the software for: 6-12 months

### "Great tool for capturing meetings and action items. "

September 30, 2025

5.0

It's been an amazing ride so far. Our company is using Fireflies.ai to document our leadership meetings and to capture action items.

Pros

It's quick and easy to set up and the integrations are extremely helpful. We are using the ClickUp integration to automatically capture actions items in meetings and create the action item in ClickUp.

Cons

Occasionally, the accuracy can be off, especially if there is background noise. over all though, the accuracy is better than most.

Alternatives considered

[Otter](https://www.capterra.com/p/202799/Otter/)

Reason for choosing Fireflies

feature set and integration options made the decision

Review Source

Iasonas K.  
Director  
Information Services  
Used the software for: 6-12 months

### "Best AI Notetaker"

February 5, 2026

5.0

Overall, our experience has been very positive. Fireflies improved meeting accountability, reduced manual note-taking, and helped us keep everyone aligned across teams. It integrates well into our workflow and delivers clear value by turning conversations into structured, useful outputs we can act on quickly.

Pros

Fireflies saves our team a lot of time by automatically recording, transcribing, and summarizing meetings with solid accuracy. The searchable transcripts, action items, and quick recap features make follow-ups much faster and help us avoid missing important decisions or next steps.

Cons

In calls with overlapping speakers or weaker audio, speaker labels can occasionally need small corrections.

Switched from

[Otter](https://www.capterra.com/p/202799/Otter/)

mostly because of the better AI transcription on Greek language

Review Source

Craig M.  
President  
Real Estate  
Used the software for: 1-2 years

### "Dramatically Enhanced Our Internal and External Communications"

September 29, 2025

5.0

Fireflies has dramatically enhanced our business in many areas. Having both recordings and transcripts from our internal meetings and our customer calls provides us with a better understanding of how we can improve both internal and external communications. We highly recommend Fireflies to all businesses.

Pros

Fireflies has had a significant impact on our customer service efforts. The meeting summaries and ease of use make this a tool for everyone in our organization. The recording and sharing features have helped us address 'sticky' situations with ease and confidence. We highly recommend Fireflies for all businesses, especially small and medium-sized ones.

Cons

I'm looking hard to find one. As soon as I do, I will forward! The contributions Fireflies has made to our company overshadow any 'Cons' (if I could think of one).

Review Source

VR

Verified Reviewer  
Co-Owner  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Good stuff, and better than what I hoped for."

February 10, 2026

4.0

Good stuff, and better than what I hoped for. The export options are just right. The audio and video quality are better than the competition. Would love it if I could use the website reliably in macOS Safari. The iOS app really needs a dark mode for better legibility at night.

Pros

The audio and video quality are much better than our prior system (whose company name rhymes with the word "blotter." The "Ask Fred" feature works pretty well, and the AI apps section is useful to anaylze meeting transcripts in specific ways.

Cons

I'd love it if the website worked consistently in macOS Safari. I have to use Google Chrome to get it to work reliably. The website and the iOS app really need a native dark mode, for better legibility at night.

Switched from

[Otter](https://www.capterra.com/p/202799/Otter/)

Needed better audio and video quality, and a more reliable solution.

Review Source

MV

Max V.  
Founder  
Information Technology and Services  
Used the software for: 6-12 months

### "Great tool for meeting insights"

March 26, 2026

5.0

Overall, it's a great experience. Fireflies helps me to gain more insights in my meetings and also helps me remember things better, because on my own I might forget things if I don't write them down. Fireflies is doing the writing for me. I can't imagine living without it now.

Pros

I think the value for money is great, and the quality of the meetings that are tracked is quite good. When I analyze the meeting with AI, it pretty much reproduces everything the way we discussed it.

Cons

Having to pay extra for certain AI features that I could easily just use in Claude or ChatGPT by exporting the transcripts.

Review Source

Kevin S.  
Executive Director  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Great product. Easy to use. Does everything I need"

March 23, 2026

5.0

I've been using fireflies for almost 2 years and have always been happy with its performance. I have tried otter and I've tried fathom. I find fireflies easier to use than fathom and less expensive than otter. Is the perfect recorder for me.

Pros

The transcripts are accurate. It's very easy to use and also very visible so people know they're being recorded. No complaints at all.

Cons

Fireflies does everything I needed to do while also being very easy to use. I have yet to find anything I do not like about it.

Alternatives considered

[Fathom](https://www.capterra.com/p/276054/Fathom/)[Otter](https://www.capterra.com/p/202799/Otter/)

Reason for choosing Fireflies

Fireflies appeared to do the same service as otter, but was less expensive. Fathom appears to do more analysis and AI intelligence than fireflies, but that was not something I needed. Also, fathom is annoyingly difficult to get rid of once you tried it. It pops up all the time. It also had a more difficult learning curve, which I don't need to take courses to learn any more products. This is supposed to be easy and fireflies is easy.

Review Source

VR

Verified Reviewer  
Managing Partner  
Financial Services  
Used the software for: 1-2 years

### "Great for the Small Businessperson"

September 25, 2025

4.0

Overall, I really appreciate the services of Fireflies. The lack of free time has been a big issue for me, and Fireflies has given me a lot of time back, also allowing for smoother client reviews. Definitely a great value for the money that I spend on it.

Pros

Beyond its basic recording functions, I love the fact that it integrates with my CRM platform. Because my industry is heavily regulated, a solid record-keeping process is necessary to document client interactions.

Cons

Sometimes it was not always as fluid as I would like, but I think that has more to do with the early stages of AI and not a function of the platform.

Review Source

WR

WALTER R.  
DEPUTY MINE MANAGER  
Mining & Metals  
Used the software for: Less than 6 months

### "Helpful Meeting Tool With Room to Grow"

November 9, 2025

4.0

My overall experience with Fireflies has been very positive. It has significantly streamlined my workflow by automatically capturing accurate meeting notes and action items. The summaries are helpful, the interface is intuitive, and the integrations make collaboration easy. While there’s still room to improve transcription accuracy in complex discussions, it’s a valuable tool that adds real efficiency to my daily routine.

Pros

I particularly like how Fireflies helps reduce administrative workload. The accurate transcription and automatic action-item extraction allow me to focus more on the discussion rather than taking notes. It has significantly improved my workflow and helps my team stay aligned after every meeting.

Cons

The main limitation I’ve noticed is occasional inaccuracies in transcription, particularly with technical vocabulary or when several people speak at the same time. In addition, it can take some time to process longer meetings. These are not deal-breakers, but there is room for improvement.

Review Source

Michael A.  
Community health worker.  
Civic & Social Organization  
Used the software for: Less than 6 months

### "A Smart Assistant That Truly Enhances Productivity"

September 29, 2025

5.0

Fireflies AI is a reliable and intelligent meeting assistant that adds real value to my professional life. It’s not just a transcription tool—it’s a productivity enhancer. Despite minor quirks, I find myself relying on it regularly and recommending it to colleagues who want to streamline their meeting processes.

Pros

Fireflies AI has been a game-changer for my workflow. Its ability to automatically record, transcribe, and summarize meetings is incredibly efficient. I especially appreciate how it integrates seamlessly with tools like Zoom, Google Meet, and Microsoft Teams. The searchable transcripts and smart meeting notes save me hours every week, allowing me to focus more on decision-making and less on documentation.

Cons

While the transcription quality is generally excellent, there are occasional inaccuracies—especially with overlapping conversations or technical jargon. Also, the interface could be a bit more intuitive when navigating past recordings or customizing settings. It will sometimes get the names of the speakers wrong. Also, $18 a month is a little steep in price.

Switched from

[Otter](https://www.capterra.com/p/202799/Otter/)

HIPAA compliance Is a must in my field and Fireflies was the only one to claim HIPAA compatibility.

Review Source

VR

Verified Reviewer  
CEO  
Renewables & Environment  
Used the software for: 1-2 years

### "Every company should have this software"

March 24, 2026

5.0

My overall experience is very satisfied The amount of time that saves me is incredible Meetings really have a purpose now.

Pros

The time that it saves you collecting all the data that are in your companies meetings Data collection Task creation

Cons

More integration into Apple products So many professional companies use Apple software it should have more integration into my calendar, notes and tasks

Alternatives considered

[Otter](https://www.capterra.com/p/202799/Otter/)

Reason for choosing Fireflies

Recommended by family member and after doing an investigation it was the best option

Review Source

HC

Henrique C.  
Nutricionista  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Quase perfeito"

January 21, 2026

4.0

Cumpre o que eu preciso bem, poderia superar as expectativas com pouco a mais. Melhorias no app para macOS, mais opções de personalização nas automações e exportações.

Pros

Excelente reconhecimento de voz, de pessoas diferentes na reunião. Ótimo quando se refere à reunião online via Google Meet.

Cons

O app para desktop deixa a desejar, especialmente para gravação de áudio localmente. As integrações também podem ser menos confusas.

Alternatives considered

[Transkriptor](https://www.capterra.com/p/251933/Transkriptor/)[tl;dv](https://www.capterra.com/p/10015832/tldv/)[Notion](https://www.capterra.com/p/186596/Notion/)

Reason for choosing Fireflies

Custo-benefício e indicação de pessoas que confio.

Review Source

Scott B.  
Founder  
Financial Services  
Used the software for: Less than 6 months

### "Easy to Use!"

February 19, 2026

5.0

I originally signed up for Fireflies because I needed access to someone else’s meeting notes. What started as a one-time need quickly turned into an everyday tool in my workflow. It helps keep conversations organized, improves follow-through, and allows me to stay focused on the people in front of me instead of the notes behind the scenes.

Pros

What I like most about Fireflies is simple — it lets me stay present in the conversation while the system captures the details. Notes, action items, and key decisions are organized automatically, which improves follow-through and accountability. The search and recap features make it easy to revisit conversations quickly without digging through emails or memory. It creates structure, reduces mental clutter, and helps keep meetings focused on outcomes instead of note-taking.

Cons

At times, the AI summaries can feel a little generic and still require a quick human review to match context or tone — especially in more nuanced client conversations. Formatting within transcripts can occasionally be inconsistent, and dialing in settings to match your workflow takes a little upfront time. That said, none of these are deal-breakers; they’re more refinement areas than true limitations.

Review Source

Tom W.  
CEP  
Logistics and Supply Chain  
Used the software for: 1-2 years

### "Incredible value that cut meeting prep and minutes time by 90%. "

March 23, 2026

5.0

I've been using Fireflies for over a year and it has greatly boosted my efficiency, and reduced stress and anxiety around meetings.

Pros

Fireflies has reduced my meeting prep time and meeting minutes time by 90% while enabling me to be more engaged and focused on the discussion being had. It's an incredible value for the amount of time and effort it has saved.

Cons

The agent doesn't always automatically join meetings that are on my calendar, but this is a very infrequent occurrence.

Alternatives considered

[Webex Suite](https://www.capterra.com/p/237272/Webex/)[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)

Reason for choosing Fireflies

Better value, and better features, especially around meeting transcription and data lookup.

Switched from

[Webex Suite](https://www.capterra.com/p/237272/Webex/)

Cost and features were superior with Fireflies.

Review Source

SM

Shardul M.  
Founder  
Marketing and Advertising  
Used the software for: Less than 6 months

### "You can't go wrong with Fireflies - it's a life-saver!"

December 16, 2025

5.0

Overall I'm absolutely happy with Fireflies. We Indians think twice before spending even a dime, but I readily bought the subscription of Fireflies because it was giving me optimum and expected results. I even added an extra email of mine and paid separately for it. Once something fulfills your requirement then there is no problem in paying for it. Fireflies is a flawless experience. I have almost become a Fireflies brand advocate. I recommend it to everyone I meet. For online meetings I invite Fred, for offline meetings I audio-record the whole meeting and upload it to Fireflies. And it never disappoints. I just love it!

Pros

No matter what language you speak in, it understands. I do my meetings in a mix of English, Hindi and Marathi. I may not be getting exact transcripts, but I do get the exact summary of what all was discussed in the meeting.

Cons

You cannot select multiple language for the meetings. I do my meetings and recordings in a mix of languages i.e. English, Hindi and Marathi, but I have an option of selecting only one language while transcribing or summarizing, and I always get confused between English Global and English India, but I select English India. There should be an option to select multiple languages so that the meeting or recording is transcribed accurately.

Switched from

[Descript](https://www.capterra.com/p/230702/Descript/)

The flawless usage of Fireflies, and Fireflies sets me free, it doesn't restrict me. Fireflies did not ask me for money to use their product, I used it to my heart's content and then I purchased the subscription willingly. Descript AI asked me money after 60 media minutes. No vibe there.

Review Source

VR

Verified Reviewer  
Psychiater  
Mental Health Care  
Used the software for: 6-12 months

### "Professionele tool voor mensen die veel vergaderen"

September 28, 2025

5.0

Gemakkelijk en tijd sparend voor mensen die veel vergaderingen hebben op een dag en nadien ook nog verslaglegging moeten doen

Pros

Accuraat, snel, en goede geluidsopname met interpretatie, vele opties die nuttig en zeer vloot bruikbaar zijn

Cons

Snel verlies van credits waarvoor je dan moet bijbetalen, lijkt weinig te personaliseren, leert langzaam bij van eerder prompts in eerdere meetings

Alternatives considered

[Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)

Reason for choosing Fireflies

Minder goed in transcripties, geen goede AI

Switched from

[Otter](https://www.capterra.com/p/202799/Otter/)

minder functies en minder geschikt voor mijn profiel (gezondheidszorg)

Review Source

JM

Javier M.  
Analista  
Computer & Network Security  
Used the software for: 2+ years

### "Una App que no deja nada para desear"

March 25, 2026

5.0

Es única, excepcional, impresionante, super útil, se los recomiendo a todos por ser lo mejor que encontré hasta el momento

Pros

Puede seguir cada línea de cada orador en cada meeting sincronizado perfectamente además de poder personalizar los resúmenes.

Cons

Es muy amigable y muy dúctil en cuanto a privacidad, pero necesitaría poder hacer privado algunos meetings no por grupos ni por teammates.

Review Source

Michael D.  
Sr Director of Maintenace  
Oil & Energy  
Used the software for: 1-2 years

### "Senior Director of Maintenance "

October 3, 2025

5.0

I can pay attention to the meetings that I am in and I now have the habit of not writing things down because I don't need to. I still write things down, but not because I will use the notes I write. TO be honest I am acting like it is really important stuff. Fireflies has you covered 5 stars

Pros

It is very handy because I can pass along needed follow up information in a snap. I can miss meetings and still be able to follow up on questions that I need to answer. My favorite thing is action items spelled out like little reminders of things you will most likely forget to do! Super Hero stuff!

Cons

I don't like when FIre Flies shares the meeting notes through email and requires non members to sign in to fire flies I have had several people say they don't have an account so I can't see the notes. I usually have to copy and paste and send out the notes to the members in the meeting.

Review Source

VR

Verified Reviewer  
CEO  
Entertainment  
Used the software for: 6-12 months

### "Great audio to transcript accuracy!"

February 24, 2026

5.0

Overall, my experience with Fireflies has been very positive. It integrates seamlessly into my meeting schedule without friction, and the autogenerated synopses, action items, and follow-up task lists are usually spot-on and genuinely useful.

Pros

I loved the ability to upload audio and get an accurate transcript. The synopsis was succinct and easy to navigate.

Cons

It seemse like What I like least about Fireflies.ai is the value proposition compared to other transcription tools on the market. While Fireflies does a solid job with meeting transcription, summaries, and searchable notes, it’s increasingly hard to justify paying for it when there are other products offering very similar transcription quality and features for free or at a much lower cost. Many platforms now provide basic AI transcription, timestamps, speaker identification, and even summaries without putting core functionality behind a paywall. This makes Fireflies feel less competitive, especially for individual users, freelancers, or small teams who don’t need heavy CRM integrations or enterprise features. The product itself works well, but the pricing model doesn’t feel aligned with how commoditized AI transcription has become.

Review Source

Joshua S.  
Owner  
Education Management  
Used the software for: 1-2 years

### "The best Note taking product ever"

March 20, 2026

5.0

This has been the most useful product I have ever used and I use it for everything. I have recommended this product for so many people

Pros

Easy Usage, AI, Transcript. This product has been useful for almost everything that I have done and I use it on every meeting that i have

Cons

Price could be lower for people that are on a budget. I feel that the price that you pay on anual is good but the monthly price could be better

Review Source

Daniel A. S.  
CFO  
Financial Services  
Used the software for: 6-12 months

### "It just keeps getting better!"

January 15, 2026

5.0

It's great. Every meeting I get my transcript, summary, to-do list and all of the details I used to have to write down or forget afterwards. Makes productivity jump to another level! I get everything on my Slack channel, in my phone app, etc all seamlessly integrated and easy to use/find.

Pros

Everything. Just log in and start using! The integrations are great and also the Chrome extension, makes using the tool seamless.

Cons

Limitations for sharing, grouping, etc of the transcripts without having to pay for a Team membership.

Alternatives considered

[Gemini](https://www.capterra.com/p/10020130/Gemini/)

Reason for choosing Fireflies

It integrates and works with all platforms, and the chrome extension makes it seamless to work with.

Review Source

Marcela R.  
Project Manager and Consultant  
Management Consulting  
Used the software for: 1-2 years

### "Great for a PM asset"

March 26, 2026

5.0

Great working support tool for a PM, easy to trust its summaries and also accurate in its transcripts to go more into detail. Helps me keep myself focused on task fulfillment and since its trust worthy of task documentation at meetings.

Pros

Their versatility, I can designate specific uses for summaries or full transcripts too. Highly accurate in transcription of meetings.

Cons

Very difficult scenarios in which more than two or three languages are being spoken, some portions of the transcript has not been correct but even in those situations close to accuracy

Switched from

[Otter](https://www.capterra.com/p/202799/Otter/)

not enough accuracy not enough features not enough capacity vs business needs

Review Source

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