# Page 5 | Fireflies Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 5 - Is Fireflies the right Call Recording solution for you? Explore 555 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/197037/Fireflies/reviews

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Fireflies

4.9 (555)

[View alternatives](https://www.capterra.com/p/197037/Fireflies/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated April 1st, 2026

# Page 5 - Reviews of Fireflies

## Showing most helpful reviews

Showing 101-125 of 555 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
Director, Partner Success  
E-Learning  
Used the software for: 6-12 months

### "Best on the market"

January 29, 2026

5.0

I have tried other AI notetakers. It's worth every penny by leaps and bounds. I prefer to engage and pay attention during meetings vs try to take coherent notes.

Pros

Tasks is my favorite functionality. The flexibility to customize the recap that gets sent out to be formatted many different ways based on your preference, role, or industry. Just the flexibility of settings as a whole is so robust!

Cons

I only wish I could change the name of the bot that joins meetings. And with as many features as there are, I would love to see more assistance and guidance within the program, not in their help docs.

Switched from

[Fathom](https://www.capterra.com/p/276054/Fathom/)

Features and Settings lacking greatly in others.

Review Source

Rogier G.  
MA Specialist  
Management Consulting  
Used the software for: 6-12 months

### "neWings loves Fireflies"

November 4, 2025

5.0

UI and UX is great. It's really easy to handle. Also it has a lot of features we didn't think of ourselves. If we had a good call with a lead, cliënt or colleague, Fireflies is able to turn this over in eductional documents.

Pros

It's also availiable in Dutch and has many features besides taking notes of conversations. For instance if we have internal meetings, all todo's we've talked about and decided will be put in Jira as issues.

Cons

Though the notes in Dutch are better then most other competitors, it's not always 100% accurate. Hopefully they will keep improving this.

Alternatives considered

[MeetGeek](https://www.capterra.com/p/266646/MeetGeek/)

Reason for choosing Fireflies

Most complete offer in features and Dutch language note were by far the best.

Review Source

Francisco A.  
Bachelor of Business Administration  
Staffing and Recruiting  
Used the software for: 6-12 months

### "Fireflies.ai is my best support for my meetings"

March 18, 2026

5.0

A fantastic note-taking tool for meetings, appointments, presentations, courses, and more, both digitally and via audio. It delivers executive summaries with detailed reports and lists of tasks agreed upon and/or assigned by each participant in the meetings. Fireflies.ai is definitely a great choice.

Pros

It optimizes the handling of topics presented in sessions and/or audio recordings, organizes information, and ensures accuracy and speed in processing, with a favorable success rate of 80-90%.

Cons

I don't like that if I'm invited to a digital meeting via WhatsApp and I forget to open Fireflies.ai and start participating in the meeting, I'm left out without Fireflies.ai providing me with support for their service.

Review Source

Telly M.  
Founder CEO  
Information Technology and Services  
Used the software for: 1-2 years

### "The meeting assistant you didn't know you needed! "

February 12, 2026

5.0

Overall, it’s a reliable and helpful productivity tool that saves time and improves meeting documentation. Ultimately, it has helped me save on human capacity in my organisation and we are able to focus our time on value adding efforts.

Pros

It is very effective for capturing meeting notes automatically. The transcription quality is generally strong, summaries are clear, and the action-item tracking makes follow-ups much easier. It’s been especially useful for managing multiple meetings without worrying about missing key details.

Cons

It still occasionally struggles with some Ghanaian local names and pronunciations, which sometimes require manual corrections in the transcripts.

Switched from

[Otter](https://www.capterra.com/p/202799/Otter/)

It did not provide me with insights on sentiments

Review Source

VR

Verified Reviewer  
Social Media Manager  
Marketing and Advertising  
Used the software for: 6-12 months

### "An Essential Tool for Productive Business Meetings"

October 1, 2025

5.0

My overall experience with Fireflies has been excellent. The platform is very easy to set up and use, the call quality is reliable, and the meeting summaries are accurate and well-structured, which saves me a lot of time in follow-ups. I find the value for money excellent, and the customer support team is always responsive whenever questions arise. Although it is more oriented toward business meetings, it still adapts well to my needs, and I can definitely see its potential for students and educators, too

Pros

What I liked most about Fireflies is how easy and intuitive it is to use. The call quality is excellent, and the meeting summaries are incredibly accurate, saving me a lot of time. I also appreciate the way the platform organizes and tracks data, making follow-up much easier. The value for money is outstanding.

Cons

What I liked least about Fireflies is that it seems to be mainly focused on business meetings. As a student who also attends online classes, I think it would be great if there were a version or plan more tailored to academic use. Features designed specifically for students and educators could make it even more versatile.

Review Source

VR

Verified Reviewer  
Business Advisor, Partner  
Wholesale  
Used the software for: 2+ years

### "Incredibly valuable timesaver."

March 27, 2026

5.0

Pros

Automation of minutes and summaries saves hours a week. Easy to use and store historical videos and calls.

Cons

Summary and form customization could be better. Memory of names and personalized AI across all meetings would be helpful. A way to organize and store meetings in project or client format would be great too.

Alternatives considered

[Fathom](https://www.capterra.com/p/136476/Fathom/)

Reason for choosing Fireflies

It was recommended by an industry colleague.

Review Source

Kevin L.  
Barrister  
Legal Services  
Used the software for: 1-2 years

### "Excellent AI notetaker, and a great virtual assistant for meetings."

December 29, 2025

5.0

I am very pleased with Fireflies. It's a useful and productive tool for meetings. Pricing is reasonable. The ability to search meetings is very handy, and the fact that you can replay meetings to check what is said is extremely handy.

Pros

Very useful AI to attend video meetings and record what is said. It arrives very soon after the meeting finishes. The transcript is reasonbly accurarte, and can be edited anyway. It is easy to scroll through and find what you're looking for. The summaries and action points are very useful. It's very handy to share with clients and means you don't need a separate note-taker in the meeting. This allows discussions to occur dynamically and fluidly without having to stop to note anything.

Cons

Having to bring Fred back into a meeting that goes beyond 2 hours. It means pauysing the meeting and having to figure out, then wait, how to make Fred rejoin.

Review Source

Paul L.  
Digital Specialist manager  
Hospitality  
Used the software for: 1-2 years

### "Supercharge Your Productivity"

January 31, 2026

5.0

A solid AI notetaker 10/10. A simple user interface that allows for ease of use. Allows me to be in multiple meetings at the same time. A tool that facilitates productivity.

Pros

I love that it's quite easy to use, great user interface. When having multiple speakers on call its able to pick out each individual and even create the appropriate action points.

Cons

Introduction of additional subscription costs to AI credits to create multiple versions of the notes. It doesn't translate multiple languages. Adding Swahili to the language list would be very helpful.

Review Source

AV

Amy V.  
Independant Consultant  
Performing Arts  
Used the software for: 1-2 years

### "Advancing really well"

September 25, 2025

5.0

Pros

In the context of notetakers currently, Fireflies is my favourite. Accuracy is good and summary tends to be on point. What is particularly good is the chrome extension for use with google-meet that stops having a place on the screen being taken up by a bot.

Cons

the extension only works in google meet. in person meetings are still not where they need to be for this to taken up fully across my business.

Alternatives considered

[Notion](https://www.capterra.com/p/186596/Notion/)

Reason for choosing Fireflies

I use Notion for databases, their AI recorder is only available through their premium subscription which is too expensive.

Switched from

[Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)

went freelance and needs to be an adpative suite of software to suit my needs.

Review Source

Eric C.  
Founder  
Professional Training & Coaching  
Used the software for: 6-12 months

### "Reliable & efficient on desktop & mobile; solid AI transcript analysis"

February 20, 2026

5.0

Pros

Super-reliable app across desktop & mobile. I use Fireflies for a high-volume coaching business - appreciate the efficiencies & AI capabilities to generate insights. The meeting processing speed is super-quick.

Cons

I would look for a way to remove or minimize the in-meeting participant presence. Seems unnecessary and hurts overall CX.

Alternatives considered

[Otter](https://www.capterra.com/p/202799/Otter/)

Reason for choosing Fireflies

I tried Otter and it was unreliable.....

Switched from

[Otter](https://www.capterra.com/p/202799/Otter/)

Reliability - my calls were more seamless.

Review Source

DA

Donna A.  
Deputy COO  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "Review - CfA"

February 17, 2026

5.0

We love using Fireflies for our teams, and it has made us more efficient during our day-to-day meetings. Whether in donor/partner meetings or internal meetings, we are able to have a record of what was discussed and noted during these meetings for future reference.

Pros

We use it to record minutes during our high-level team meetings. It has come in handy, especially during those meetings, and we have saved a lot of time by using Fireflies. It has made our work easier and ensured we remain efficient.

Cons

Fireflies has been good so far, nothing negative to share yet. The only thing that I'd like to suggest is for it to be able to allow joining meetings automatically without having to add them manually.

Alternatives considered

[Readiris 17](https://www.capterra.com/p/177869/Readiris-17/)

Reason for choosing Fireflies

\*It aligned better with our needs: Secure storage with user options for data deletion. \*Supports various formats, including text and audio files \*Integrates with multiple platforms; advanced features on paid plans

Review Source

VR

Verified Reviewer  
CEO  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Make meetings and calls more effective with Fireflies"

November 2, 2025

5.0

Its been a very useful too for me. have been subscribed for 3 years and a lot of people on our team have also signed up and use it regularly.

Pros

Transcription and meeting summaries are accurate and works when english is spoken by non native speakers. Also, once integrated to Gmeet/google calendar, it just adds itself to all meetings.

Cons

A bit expensive but that is just my perspective. UI is a bit cluttered too. can be cleaner. Mainly the web app. The mobile app is clean.

Review Source

EA

Ellie A.  
Co-Founder  
Information Technology and Services  
Used the software for: Less than 6 months

### "Best transcription + AI notes tool I’ve tested"

February 27, 2026

5.0

It’s been the most reliable and useful tool in my workflow for calls: accurate transcription, tight audio-text syncing, and genuinely helpful AI notes. It saves real time on review.

Pros

I compared it with Notion AI Notes, Zoom AI Notes, Gemini AI Notes, and a self-hosted Whisper setup. Fireflies keeps the audio and transcript together, and jumping to any part of the text instantly plays the matching audio, which makes reviewing calls fast. The AI notes and summaries (Fred) are exceptionally strong: the extracted takeaways and phrasing are often better than what I get from manually analyzing the same transcript with ChatGPT Pro.

Cons

Minor nit: I expected frequent speakers recognition over time. So I don’t have to keep assigning speakers in transcripts. Also, recording from my computer can sometimes feel heavy on performance, so I often record on my phone instead. It costs more than the other tools I tested. I’m crying, but I keep paying, because it’s the best one I’ve used.

Switched from

[Whisper](https://www.capterra.com/p/10016794/Whisper/)[Zoom AI Companion](https://www.capterra.com/p/10030818/Zoom-AI-Companion/)[Gemini](https://www.capterra.com/p/10020130/Gemini/)[Notion](https://www.capterra.com/p/186596/Notion/)

I can share a detailed comparison of all these tools if that’s helpful. It takes a bit of time to write up, so feel free to reach out by email.

Review Source

VR

Verified Reviewer  
Owner  
Staffing and Recruiting  
Used the software for: 6-12 months

### "I like it overall"

March 17, 2026

4.0

Positive experience and easy to understand. Costs are competitive, and UI is good. I have tried apps too, so I know the difference.

Pros

It is easy to understand and cost-effective. AI skills features are good and help a lot, especially the integration with other apps, which is useful. Voice Agents are interesting to try.

Cons

Sometimes meeting summaries do not show, and I need to talk to support. If they can increase AI credits that would be good.

Switched from

[Otter](https://www.capterra.com/p/202799/Otter/)

I liked the features of Fireflies, and the cost, too

Review Source

RC

Ruben C.  
Asesor en Creación de Empresas  
Professional Training & Coaching  
Used the software for: 1-2 years

### "Una herramienta muy valiosa"

November 3, 2025

5.0

A mi me cambió muchísimo y de forma muy positiva la dinámica del reporte de reuniones, permitiéndome tener un resumen completo, sencillo de leer, claro y muy preciso respecto de lo conversado en las reuniones

Pros

Realiza resúmenes muy precisos y completos, permitiendo elegir varios formatos y siempre los finaliza con un listado de acciones de cada participante

Cons

A veces ingresa un poco sobre la hora de la reunión. Por otro lado, es difícil compartir las notas de las reuniones o armar equipos

Alternatives considered

[Adobe Acrobat Reader](https://www.capterra.com/p/170833/Acrobat-Reader-DC/)

Reason for choosing Fireflies

Me gustó mucho más la forma en la que elabora los reportes

Review Source

JM

Jason M.  
Managing Partner  
Insurance  
Used the software for: 6-12 months

### "Highly recommend if you have ADD. This system is a lifesaver!"

October 1, 2025

5.0

I don't have task falling through the cracks because I forgot a detail in a meeting. The result is not missing sales which more than pays for the service. I wouldn't go without the system.

Pros

The system is easy to set up and use. I also use the Android app and record all of my in person meetings. I never miss a detail and the summaries are very helpful. I highly recommend them to anyone.

Cons

I find it difficult to understand how to use the AI app credits. I still think it provides so much help without the AI apps you can easily use it without them. I plan to incorporate them more with my CRM.

Alternatives considered

[Otter](https://www.capterra.com/p/202799/Otter/)

Reason for choosing Fireflies

I think Otter is a great product, but I felt the integrations were better with Fireflies.

Switched from

[Otter](https://www.capterra.com/p/202799/Otter/)

Cost and features. The system was easy to set up and it integrated with N8N, RingCentral and Zoho CRM

Review Source

VR

Verified Reviewer  
director  
Information Technology and Services  
Used the software for: 1-2 years

### "Is this a gift from God."

December 13, 2025

5.0

So far, it has been excellent, and whilst I have been using it for over 12 months, there is still a lot more I could be doing.

Pros

This has been a game-changer. Recording all meetings and having summaries and actions has saved hours and enabled me to be so much more efficient. The fact that customer meetings are added to my Zoho CRM automatically is a real bonus.

Cons

Zoho Meetings is not supported, which is a bit of an issue, although most meetings are on Teams. I do not always find what I am looking for and can take a bit of time, but more likely me.

Review Source

GG

Guillermo G.  
Founder and CEO  
Financial Services  
Used the software for: 1-2 years

### "Founder & CEO"

December 12, 2025

5.0

Overall, my experience with Fireflies has been excellent. It has become an essential tool in our operations, improving meeting productivity, enabling clear follow-ups, and saving valuable time for our team. The platform is reliable, intuitive, and consistently evolving with helpful updates. I would highly recommend it to any organization looking to enhance collaboration and documentation.

Pros

I appreciated the high level of accuracy in the transcriptions, the clarity of the summaries, and how quickly the platform processes each meeting. Its ability to capture key action items and decisions has helped streamline our workflows significantly.

Cons

Occasionally, the platform mislabels speakers or requires minor manual adjustments in highly technical conversations. However, these situations are infrequent and easy to correct within the interface.

Switched from

[Gemini](https://www.capterra.com/p/10020130/Gemini/)

Better transcription at FireFlies and much easy to use.

Review Source

Arjan V.  
managing director  
Management Consulting  
Used the software for: 2+ years

### "Nothing to complain ;-)"

December 17, 2025

5.0

Using Fireflies is just as expected an when it isn't their support is quick and sufficient. Overall a good experience!

Pros

The transcripts are accurate in both English and my native language Dutch. I have used it for language like Czech successful too. The summaries are just convenient.

Cons

I would be great to integrate it more into zoom for live transcripts, but I haven't been able to figure this out. Another issue is that the integration with Zapier is way more advance as with Makecom or Pabbly.

Review Source

AV

Andrés V.  
Director  
Consumer Services  
Used the software for: 6-12 months

### "I tried a lot of meeting AI´s. At the end I choose Fireflies beacouse it delivered the best results for my clients. "

October 3, 2025

5.0

I started with some other tools, and the analysis was not as good as this one. So i decided to use fireflies connected to different SAS and it trully delivers. Of course, always human in the loop. But less, and of better quality.

Pros

Very accurate in multiple languages, it is easy to use and the analysis is very robust. I tried many, this one delivered better insights overall.

Cons

Im very happy with it, I tried many others and this one was perfect for my language. It had a better set of insights as well.

Alternatives considered

[Otter](https://www.capterra.com/p/202799/Otter/)[Notion](https://www.capterra.com/p/186596/Notion/)

Reason for choosing Fireflies

Better insights and spanish transcript. It also has the best insights and forecasting for action items. The prices seams low now.

Switched from

[Otter](https://www.capterra.com/p/202799/Otter/)[Notion](https://www.capterra.com/p/186596/Notion/)

Better insights and spanish transcript. It also has the best insights and forecasting for action items.

Review Source

KS

Kevin S.  
Project Manager  
Information Technology and Services  
Used the software for: 1-2 years

### "Your Always-On Meeting Memory"

November 5, 2025

5.0

My overall experience with Fireflies has been very positive — it feels like having an extra team member who never forgets what was said in a meeting. Setup is simple: once it’s connected to your calendar, Fireflies automatically joins your scheduled calls, records them, and provides transcripts within minutes.

Pros

AI-summaries & highlights — After the meeting it provides organized summaries, key points, action items, and timestamps. This helps you catch up or share what happened without reading an entire raw transcript.

Cons

The free plan is somewhat limited; many of the “nice” features (smart search filters, full AI assistant, conversation-intelligence analytics) require a paid plan. Accuracy depends on audio quality, meeting platform, speaker clarity.

Switched from

[Otter](https://www.capterra.com/p/202799/Otter/)

Fireflies did a better job of notetaking and assign action items to participants.

Review Source

VR

Verified Reviewer  
Chief operating officer  
Information Technology and Services  
Used the software for: 6-12 months

### "Fireflies Review"

January 25, 2026

5.0

Overall, Fireflies has been a very positive addition to our workflow. It reduces friction, improves clarity after meetings, and helps teams stay aligned without extra admin work. Once it is part of the routine, it becomes hard to imagine running meetings without it.

Pros

Fireflies makes it extremely easy to capture, structure, and revisit conversations without manual effort. The automatic transcriptions are accurate, summaries save a lot of time, and the ability to search across meetings creates real long term value for teams that rely on conversations to move work forward.

Cons

Some advanced features take a bit of time to fully understand, especially when setting up workflows and integrations. There are also moments where summaries could be slightly more contextual, but these are minor issues compared to the overall value the product delivers.

Alternatives considered

[PhantomBuster](https://www.capterra.com/p/173165/Phantombuster/)

Reason for choosing Fireflies

Others in my company has Fireflies and we can send meetings to each other.

Review Source

Jeff B.  
Managing Director  
Accounting  
Used the software for: 2+ years

### "Fireflies.ai is a great notetaker and call summary tool"

March 20, 2026

5.0

Fireflies.ai integrates with our email platform and automatically participates in virtual meetings, emailing attendees afterwards with summaries, letting us be more involved in the actual meeting vs taking notes.

Pros

Fireflies.ai is a great tool we use to summarize Zoom, Teams and Google Meet meetings with outside clients and our internal staff who are scattered across the country.

Cons

No cons with Fireflies.ai as the interface is simple and intuitive. Chat for questions and issues if fairly fast.

Review Source

VR

Verified Reviewer  
Annual Giving and Database Manager  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "If You're ADHD Like Me, Fireflies is Your Guy!"

March 9, 2026

5.0

Overall, I really like Fireflies. So much so, that I have a paid subscription. The Ai features are a good selling point, and the fact that I can record meetings on my phone and have Fireflies transcribe it is a plus. I would recommend this notetaking app to anyone. Especially those with ADHD like me, who tend to miss fine, granular details or whose executive dysfunction weakens their recall abilities significantly. It's a real gamechanger.

Pros

I like the accuracy of the recordings and transcripts. My favorite feature is that it summarizes the meetings and gives you an outline of your action items. This is particularly helpful.

Cons

My least favorite thing is that I cannot add Fireflies to an unscheduled/unplanned meeting in Teams. I can only invite Fireflies, but unplanned Teams calls don't typically have a way to invite participants via email.

Switched from

[Otter](https://www.capterra.com/p/202799/Otter/)

Otter was less accurate with recordings.

Review Source

Jessica V.  
Customer Success Manager  
Computer Software  
Used the software for: 2+ years

### "Personal Assistant"

December 17, 2025

5.0

Overall, the experience has always been positive, but once the AI features hit, it became much more valuable for me!

Pros

Fireflies AI features have been a huge game-changer for me. As someone who is on calls for most of the day, this saves me so much time!

Cons

No complaints here. Have had an overall great experience since we initially onboarded and continue to do so.

Review Source

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