# Page 7 | Fireflies Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 7 - Is Fireflies the right Call Recording solution for you? Explore 555 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/197037/Fireflies/reviews

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Fireflies

4.9 (555)

[View alternatives](https://www.capterra.com/p/197037/Fireflies/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated April 1st, 2026

# Page 7 - Reviews of Fireflies

## Showing most helpful reviews

Showing 151-175 of 555 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

César T.  
Founder  
Education Management  
Used the software for: 6-12 months

### "Best meetings AI assistant by far!"

November 10, 2025

5.0

Great meetings assistant. From the very beginning of my experience it showed to be really superior to the other products I had used. The invisible note taking is a wining feature. Highly recommended!

Pros

I love the ease of use, the precision in the transcriptions and the accuracy of information, as well as the invisible note taking.

Cons

Pricing, is probably the only con I have against Fireflies. but even like that I think it's worth every penny.

Switched from

[Fathom](https://www.capterra.com/p/276054/Fathom/)

A friend of mine recommended Fireflies, speaking highly.

Review Source

JM

Jared M.  
Owner  
Management Consulting  
Used the software for: 1-2 years

### "Happiest Customer except API "

March 11, 2026

5.0

Great. No complaints except the API. Love fireflies and get many people on it. Great job team. Lets work together.

Pros

User friendly, excellent features, and the segmentation of affect, questions, speakers, etc. Also I just uploaded audio for the first time - thats nice.

Cons

API does not help me when trying to pull transcripts and data for my app. I want to pull my transcripts directly from my webapp but I have to save it to a google drive folder first in order for it to actually read.

Alternatives considered

[Otter](https://www.capterra.com/p/202799/Otter/)

Reason for choosing Fireflies

Ease of use and UI - accuracy and familiarity.

Review Source

Marc F.  
President  
Consumer Goods  
Used the software for: 6-12 months

### "Best AI Assistant App of its Kind"

January 24, 2026

5.0

Makes me much more productive. I'm often referring back to meetings without having to take notes. Great!

Pros

Best app of its kind. I tried two other such apps and liked Fred the best. I wonder if there could be a better name? :)

Cons

Occasionally did not attend/record meetings. This happened for a very important client meeting. I'd like to know why it happened and how to avoid it in the future.

Review Source

VR

Verified Reviewer  
Director of Strategy and Optimization  
Information Technology and Services  
Used the software for: Less than 6 months

### "Excellent Tool for Meeting Summaries "

December 10, 2025

5.0

Excellent tool. Better summaries than some of the other tools we've used in terms of accuracy, that we can integrate with multiple communication tools.

Pros

Summaries are tight and accurate. Integrates with multiple platforms. Full transcript available. Fast. The interface is intuitive.

Cons

Some of the integrations are a little more difficult to implement (e.g., Slack), but that's as much attributed to Slack than Firelfies.

Switched from

[Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)

Better summaries, and capable of being integrated with Teams and Slack.

Review Source

DS

Daniel S.  
Founder  
Program Development  
Used the software for: 1-2 years

### "Streamlining proposal generation"

March 25, 2026

5.0

Pros

I never miss details in my meetings anymore, and can automate follow up, proposal building, and "who said what"

Cons

It doesn't have a WhatsApp plugin to transcribe my WhatsApp calls, or real life conversations. I'm joking about the real world conversations part, sort of, but it is a truly indispensable tool, and has changed how I communicate in business (I now do all scheduled calls via Zoom in order to have Fireflies transcribing)

Alternatives considered

[Zoom AI Companion](https://www.capterra.com/p/10030818/Zoom-AI-Companion/)

Reason for choosing Fireflies

More robust transcription and analysis capabilities

Review Source

AH

Annamarie H.  
CEO  
Civic & Social Organization  
Used the software for: Less than 6 months

### "Early days reflection - Fireflies AI Notetaker transforming admin support"

January 8, 2026

5.0

It is early days for me, only 2 months in with Fireflies. It may sound dramatic to say this has transformed my administrative support however that is how it is. I have more time to actively follow up, rather than recalling a day of meetings and write up of notes.

Pros

Using an AI notetaker - Fireflies- has made a big difference to my working day. The meeting notes provided by Firefly provide an excellent summary, it is the quality of the notes and key features such as providing a short summary that are particularly useful. The back-office features are good too- in addition to receiving notes via email, there is a dashboard where I can locate meeting notes in one place, amend preferences for how these are shared or not with participants and generally tailor Fireflies to work for me.

Cons

I work in Education, an are which is full of terminology - it can be difficult for humans to navigate so it was not surprising that meeting notes do require a review to ensure correct terms in use. This is improving as Fireflies becomes more familiar with the commonly arising terms.

Review Source

LB

Leslie B.  
Board Member  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "\[sensitive content hidden\] (the Firefly) is a perfect assistant!"

January 14, 2026

5.0

I have attended many meetings at the United Nations using Fireflies. They tend to be lengthy with. many speakers. It is very useful to have Fireflies do the note taking while I listen because meetings require a lot of concentration with the number of people speaking and the various accents. The summary is extremely helpful. I've used Fireflies for other meetings not related to the UN and the action steps have helped move projects forward

Pros

I like the summary and the actions steps that are assigned to each person. The summary helps give the overview and the assigned action items are very helpful in letting everyone know what needs to be done next.

Cons

I don't have any thing that I dislike. I have used other note taking apps and they are not a simple as Fireflies.

Switched from

[Otter](https://www.capterra.com/p/202799/Otter/)

They were challenging for me to understand .

Review Source

Morgan P.  
CEO  
Education Management  
Used the software for: 1-2 years

### "Fireflies has given me time"

March 30, 2026

5.0

It's been very good. I use it both as my assistant in meetings and for minute taking. It has other features but I do not make use of them.

Pros

Excellent at transcribing, summarising and picking up different voices in a call/meeting. I make regular use of this.

Cons

I wish it could understand Maltese, being a native Maltese speaker with other attendees that speak Maltese at times during calls would improve the summary.

Alternatives considered

[Otter](https://www.capterra.com/p/202799/Otter/)

Reason for choosing Fireflies

It did the job well. I didn't feel the need to change.

Review Source

VR

Verified Reviewer  
Freelance writer  
Translation and Localization  
Used the software for: 1-2 years

### "Easy to use"

December 14, 2025

4.0

Overall, I still love Fireflies as it makes my work easy. I get to listen and read through the transcription at the same time.

Pros

What I like most about Fireflies is that it's so easy to use. I appreciate that you can listen to the audio while going through the transcript.

Cons

The transcription isn't 100% accurate, but it's understandable. It's not the app's fault if the audio fed isn't of good quality.

Review Source

GH

Gilles H.  
founder  
Marketing and Advertising  
Used the software for: 6-12 months

### "Very useful for everyone."

January 20, 2026

5.0

very useful tool if you want notes to have taken, but dont want to do it yourself. For now it works better than gemini.

Pros

i use it te record all my meetings so I can focus on listening and asking questions. I put them all in NotebookLM so I can have a library and a personal assistant.

Cons

sometimes it is difficult to remove it from me a meeting if you want it not to be present. And it would be nice that in video meetings it would show a smaller tile.

Alternatives considered

[Gemini](https://www.capterra.com/p/10020130/Gemini/)

Reason for choosing Fireflies

transcription works better, get a full recording instead of notes

Review Source

VR

Verified Reviewer  
Managing Partber  
Marketing and Advertising  
Used the software for: 1-2 years

### "amazing to use! ."

November 7, 2025

5.0

super helpful to reflect on calls .

Pros

easy UI and UX .

Cons

wish it had a chatgpt integreation to ask questions .

Review Source

AU

Andreas U.  
CEO  
Computer Software  
Used the software for: 6-12 months

### "Fireflies is just awesome! "

November 17, 2025

5.0

I love it! Saves me so much time, makes me so much more productive! Integration is seamless. Transcription is very good. Options to summarize. Focused on different needs. Makes it very versatile.

Pros

Fireflies is just awesome! It saves me so much time for not having to write meeting notes or summarize meetings for others. Furthermore, I automatically get my tasks to my connected JIRA board. And I can finally focus on the meeting itself and not be distracted by taking notes.

Cons

I always wanted to have a desktop app as well as recording meetings without Fireflies having to join the meeting itself. But I think that is being addressed already and will be part of one of the next versions.

Alternatives considered

[Otter](https://www.capterra.com/p/202799/Otter/)

Reason for choosing Fireflies

I like the user interface more, and I have the feeling that Fireflies is evolving more and more over time, bringing new features on a regular basis, and works just better.

Review Source

Ricardo B.  
COO  
Management Consulting  
Used the software for: 1-2 years

### "Great Job!"

December 16, 2025

5.0

Pros

Easy to set up and use, with a great Chrome extension. High-quality transcriptions and summaries. Seamless integration with popular conferencing and CRM platforms. Strong security and compliance (SOC 2, GDPR, HIPAA).

Cons

The free plan has significant limitations. Advanced features are only available on higher-tier plans. No dedicated phone or SMS features.

Review Source

JM

Jeffery M.  
Business intelligence analyst, engineer  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Best app to exist for work "

March 3, 2026

5.0

Best app i ever used, helped me excel in ll i do, made and allowed recommendations that i even did not think about yet

Pros

its ability to capture all important meeting minutes, notes action plans and every crucial information

Cons

The feature has not being intergrated yet but i believe a live listening and suggestion key details will make this app the best to ever exist

Review Source

MR

Marie-Colien R.  
Online Business Manager  
Management Consulting  
Used the software for: 6-12 months

### "I'll be a forever happy user!"

November 22, 2025

5.0

My overall experience with Fireflies has been excellent. It gives me clarity, structure and, most importantly, time back. I can stay fully present in conversations while still having perfect notes afterward. It has become a solid, indispensable part of my business.

Pros

I love how Fireflies keeps my meetings organized without me having to worry about anything. The transcripts are accurate, the AI summaries save me a huge amount of time, and everything links seamlessly into my workflows. It genuinely feels like having an extra team member who never forgets a thing.

Cons

Honestly, I don’t have any real complaints. The only minor thing is that I sometimes have to wait a little for a transcript to be processed, but even that is minimal and never disruptive. Overall, it works smoothly and reliably.

Review Source

•Mitch L.  
Sales and Technology  
Telecommunications  
Used the software for: 1-2 years

### "Huge Fan of Fireflies. "

March 5, 2026

5.0

Any one speaking with a customer, prospect or partner needs this solution. It allows me to focus on the important exchanges rather than taking notes I won't understand later.

Pros

Automation allows me to focus on the call rather than taking notes. Resulting notes are granular and provide a great audit trail for future conversations on the given subject matter.

Cons

not enough free storage of past meetings. I am constantly deleting meetings to make room for new content

Review Source

JK

Jonas K.  
Founding Partner  
Financial Services  
Used the software for: 2+ years

### "Great overall note taker"

October 22, 2025

5.0

Great! Nr one in note taking. I recommend this to all founders I meet. I love the plug-in to Chrome.

Pros

Great transcripts for Swedish. I use it for sales coaching and interview notes. Great for internal meetings as I can now remember all action points.

Cons

I don't know or use all the features. Some features just pop up, and I'm not aware of them. I'm missing the feature to correct a word in my own dictionary.

Switched from

[Sana](https://www.capterra.com/p/239818/Sana/)

Price and more sales focused. I like Fireflies ux

Review Source

Luiz M.  
Consultor  
Computer Software  
Used the software for: 1-2 years

### "Solução Top para gravação e transcrição de reuniões"

January 15, 2026

5.0

Pros

Ele permite um alto controle das reuniões realizadas com vários insights para a produção de conteúdos relevantes

Cons

É uma pena que ele não disponibilize os vídeos das reuniões gravadas, apesar disso consigo obter insights e dicas sobre as reuniões realizadas. Show

Review Source

TT

Tung T.  
Directeur général  
Hospital & Health Care  
Used the software for: Less than 6 months

### "It's like having your personal secretary at your fingertips"

October 21, 2025

5.0

It's akin to employing a dedicated secretary who meticulously captures every detail in notes, freeing you to fully immerse in the discussion, absorb insights, and engage without the distraction of frantic jotting.

Pros

It saves time by streamlining processes, ensuring all follow-up actions are transparently tracked and executed without confusion or delays.

Cons

Real-time transcription would greatly enhance efficiency, enabling instant review, accurate note-taking, and fluid collaboration during live sessions without the delays of post-processing.

Alternatives considered

[Otter](https://www.capterra.com/p/202799/Otter/)

Reason for choosing Fireflies

I decided to give it a genuine try, and to my pleasant surprise, I found myself genuinely liking its intuitive flow and practical benefits right from the start.

Switched from

[Wave](https://www.capterra.com/p/178021/Wave-Apps/)

The accuracy wasn't flawless, requiring me to manually verify nearly half of the transcribed content to ensure precision and catch any subtle errors or nuances that might have been overlooked.

Review Source

BS

BRANDON S.  
CEO  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Satisfied customer"

December 27, 2025

4.0

Very happy. It would be great if it provided a pre-emptive highlights for the next meeting action points

Pros

The excellent summary notes of the meeting. Generally the accuracy of the transcription is very good

Cons

No real concerns. Would like it is it was easier to get to join other meetings ~ whatsapp calls, zoom calls.

Switched from

[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)

Did not work well enough , accuracy was poor

Review Source

VR

Verified Reviewer  
Executive Assistant  
Executive Office  
Used the software for: I used a free trial

### "Thank you Fireflies"

March 12, 2026

5.0

The pricing tiers can feel a bit restrictive for smaller teams, as some of the most powerful AI filtering and search features are locked behind higher-paid plans. Occasionally, the bot may capture background noise or "crosstalk" which can slightly clutter the transcript, requiring a quick manual cleanup.

Pros

Call Quality and Recording: The audio capture is crisp, and the bot joins meetings seamlessly across various platforms. It doesn't just record; it captures the nuance of the conversation without lagging or dropping out.

Cons

The automated summaries and action item detection are the best features. Instead of spending 20 minutes after every call writing a recap, Fireflies generates a structured outline that is about 90% ready to send to the team immediately. It allows me to stay fully engaged in the conversation rather than worrying about taking manual notes.

Review Source

Peter H.  
Self employed  
Hospital & Health Care  
Used the software for: 1-2 years

### "Meeting Summary"

December 1, 2025

5.0

overall a good tool for meeting documentation; saves time; is part of my workflow if the participants agree to use the tool! I use it mainly for executive-level discussions and C-Level interviews.

Pros

accurate meeting summaries; after cross-check, could use almost immediately; for my purposes it is about 80% korrekt and therefore very useful!

Cons

complex topics with several speakers leads to inaccuracies; specific terminology (Life Sciences in my case), company names etc. needs manual adjustment.

Review Source

Ben L.  
Sales and Partnerships Director  
Information Technology and Services  
Used the software for: 6-12 months

### "The AI assistant that's helping me saving quite a bit of time"

February 2, 2026

5.0

Very positive experience overall. It's been helping me change my approach to meetings. I can focus more on being "in the room" rather than taking notes.

Pros

Works across all meeting platforms as well as in-person through their mobile app. We're a Google Business, but I often have to attend Teams meetings (or others). This allows me to ensure I always have an AI agent joining.

Cons

There's a limit on how many minutes we can record with the basic subscription. Annoyingly, they've built the model to get you to spend more on credits. My workaround is that I extract the relevant info into my CRM.

Review Source

Mimi H.  
Founder  
Marketing and Advertising  
Used the software for: 6-12 months

### "The best I've tried"

February 27, 2026

5.0

Does everything I need but too expensive to be 'always on'. If I worked in a busy team in a bigger business it would be way more useful, as it is, it isn't a day-to-day essential because I'm only doing 1-2 interviews or meetings a week max. that I really need it for.

Pros

My go-to for meeting recording and now I use it for transcribing lots of types of recordings, voicenotes etc.. Transcription is very accurate, meeting notes are genuinely helpful.

Cons

Could be more affordable. As a solopreneur and small business every £ counts and I find myself pausing the subscription when I don't need comprehensive transcription i.e. unless I'm going to be referring back to specific quotes and need word-for-word records. Also recently I've found the settings sometimes revert back to defaults so that it starts adding itself to all meetings by default.

Review Source

Lisa K.  
Owner  
Law Practice  
Used the software for: 6-12 months

### "Great for ease of use and accuracy!"

February 5, 2026

5.0

Excellent. I can't imagine having client meetings without it. I like the way that past meetings are easily searchable.

Pros

Accuracy and ease of use. I like the citations next to each bullet point. I use it for video and in-person meetings. It's easy to use on my phone.

Cons

Some times the summaries are too wordy. I'd love it if there were some setting that reminded me to turn it off.

Review Source

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