# XM Connect Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about XM Connect Software - reviews, pricing plans, popular comparisons to other Unified Communications products and more. Source: https://www.capterra.com/p/197041/XM-Connect --- # XM Connect Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) XM Connect ## What is XM Connect? XM Connect (formerly CX-E) is an enterprise-class Unified Communications platform delivering Voicemail, Unified Messaging, Mobility, Personal Assistant, Automated Attendant, IVR, Call Center, Fax and Notification applications. Its UC interoperability enables organizations to maximize their PBX and email investments by providing seamless integration into multi-vendor environments. ## What is XM Connect used for? [Unified Communications](https://www.capterra.com/unified-communications-software/) Overall rating Based on 10 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $6000 Per User, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for XM Connect?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.xmedius.com/&name=XM Connect) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### XM Connect 4.8 (10) VS. [### VoIP Business Digital Voice](https://www.capterra.com/p/274855/Business-Digital-Voice/) [4.5 (2)](https://www.capterra.com/p/274855/Business-Digital-Voice/#reviews) Starting Price $6000 per user, per month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (10) Ease Of Use 5.0 (2) Value For Money 4.7 (9) Value For Money 5.0 (2) Customer Service 4.9 (7) Customer Service 5.0 (2) ## XM Connect alternatives [Accession Communicator](https://www.capterra.com/p/168724/Accession-Communicator/) [3.8 (5)](https://www.capterra.com/p/168724/Accession-Communicator/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 60% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/168724/Accession-Communicator/) Highest Rated [Star2Star](https://www.capterra.com/p/234427/Star2Star/) [5.0 (1)](https://www.capterra.com/p/234427/Star2Star/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/234427/Star2Star/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Call Recording Record the audio of phone conversations for quality assurance purposes Call Routing Sends voice calls to a specific queue based on predetermined criteria Call Transfer Transfers live calls to other agents XM Connect 12 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Record the audio of phone conversations for quality assurance purposes Sends voice calls to a specific queue based on predetermined criteria Transfers live calls to other agents Public or private sharing of digital files such as documents, audio/video, images, and more Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Access software remotely via mobile devices Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Set up connections to third-party platforms to improve business processes Computer-based system that allows users to send and receive voice messages Get Advice We can help you find the software with the features you need. Features 4.9 (10) 4.9 Based on 10 reviews ## Pricing Value for money 4.7 (9) Basic $6,000 Value for money 4.7 (9) 4.7 Based on 9 reviews ## Integrations [ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Gmail](https://www.capterra.com/p/202338/Gmail/)[ Cisco Unified Communications Manager](https://www.capterra.com/p/157096/Unified-Communications-Manager/)[ Avaya Experience Platform](https://www.capterra.com/p/212871/Aura-Call-Center-Elite/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (7) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (7) 4.9 Based on 7 reviews ## User reviews Overall rating 4.8 Based on 10 reviews Filter by rating 5(8) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent GR Gary R. Telecommunications Manager Higher Education ### "XM Connect review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 May 1, 2020 Made the trainstion to actually CX-E but had little trouble since install Pros Administration from setup to creating users to troubleshooting is easy. Mutiple TUI allows users to use the TUI that that know with no training. Cons Would like more reports about mailbox use, last login, etc Alternatives considered [Avaya UCaaS](https://www.capterra.com/p/1174/CRM-Central/) [Microsoft Azure](https://www.capterra.com/p/16365/Azure/) Reasons for choosing XM Connect Price was a big consideration but because it works with some many different phone systems and our phone system was old Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KB Kyle B. CISA Higher Education ### "CX-E And Me" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 April 17, 2020 My overall experience has been good. Management is simple, support is good, and the product is solid. Pros I like that most everything is put in one place and that it is not reliant on the phone system. So when the phone system eventually changes, voicemail is preserved and end users feel less of an impact. Cons There are a few quirks with the Administration app, but my biggest problem with the app is that there is no Apply button when editing a Subscriber mailbox. This forces me to close and reopen the mailbox 3 times as opposed to using an apply button and opening once. I also have a problem with the Reports app. The reports are just okay and I cannot do custom reports, so to get what I want I have to run several reports and then alter them in excel to show what I need. An hour long process could be shortened to 5 minutes if we could make custom reports. And finally, the biggest negative thus far is from the end user experience. The end users have no way of setting a date/time to out of office. This is the first tool I have ever seen that allows out of office but does not allow the user to set a turn off date. This has been very problematic in the 10 months we have had this product. Reasons for choosing XM Connect Phone system independent Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KE Keith E. Technical Engineer Wholesale ### "More than does what is needed" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 April 17, 2020 Pros There are many features that more than meet our needs. Adding a new user is easy, using a pre-configured template. The software works, it runs daily, we never have issues with the software where it causes a breakdown or reboot to get things working again. It is also designed to work with many different phone systems which is impressive. Cons Sometimes it can be over-board with all the features and functions. As an Admin you need to go thru a series of in-depth courses to learn how all the pieces work with each other and you need to do this before you can call and get support. Reasons for choosing XM Connect In short, it would do what we needed and interface with our Avaya PBX Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JS Jacob S. Manager Voice Services Hospital & Health Care ### "Tenet and CX-E" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 17, 2020 Great decision and little to no end user complaints on the Transition. Pros Simple and quick to install and move user into production. Cons Voice Menu's are slightly more complex to implement than previous system. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SF Stephen F. Operations Manager Education Management ### "OSU Voicemail" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 March 25, 2020 Has worked well. Pros Able to integrate several different email systems with voicemail. Cons Some of the documentation is not as complete as we'd like so we've had to contact support. Reasons for choosing XM Connect NA Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LW Lee W. Network Analyst III - VoIP Utilities ### "XM Connect AKA CallXpress AKA AVT AKA AVST AKA CAPTARIS AKA ???" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 25, 2020 Unified Messaging with on-prem Outlook works well except when the exchange folks make changes without telling "us" Pros Unlimited mailboxes for a single price. Ability to interface with multiple phone systems at the same time. Cons It's difficult to obtain copies of recordings. It's easy to upload recordings into a call processor or mailbox but not easy to retrieve said recordings. Reasons for choosing XM Connect Familiar with CX and ease of moving configurations back along with messages. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JP James P. Spec IV, Voice Telecom Higher Education ### "I'm a CX-e fan" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 6, 2020 From planning to the install date to data fill and to after sales support. Everything has been great. Pros It's easy to use with more flexibility that we'll ever need. The interaction from my calendar to my personal assistance, TeamQ call center, the ability for end users to change their menu greetings during unplanned closures and the ability to grab a call from a desk set to a cell and from a cell back to a desk set are all great features. Cons I really can not think of any thing.... Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GF Greg F. Operations Manager Telecommunications ### "Great Product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 2, 2020 With the adaption of SIP calling, fax servers are solving a lot of problems for us. Pros Ease of use, flexibility of the solution. Cons Nothing comes to mind as being the "least" con of the software. Reasons for choosing XM Connect Quality of the product and PS services are awesome. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. WB William B. Telecommunications Analyst Telecommunications ### "XM Connect just works!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 21, 2020 The ability to import multiple mailboxes and being assured that everything works within our parameters and without conflict in mere minutes is absolutely crucial. Moreover, our ability to kind of segregate employees into specific groups by job function makes it easy for us to manage and ensure our customers are able to communicate with those most important to them. The features are full, multiple and easy to work with...honestly, setting up our many thousands of users with differing feature needs was a daunting task made simple with XM Connect. Our experience overall has been very positive and when the inevitable problem arises I've not once had issue getting that resolution quickly and efficiently. Pros The XM Connect software itself is very robust both in terms of usability and functionality. As an everyday administrator, I set up, delete, move, change multiple mailboxes daily. The processes are straightforward and making any kind of change is very simple and intuitive. I can make things as simple or complex as I want with a surprising amount of depth very easily. I have set up complicated schedules and deep menus that perform to my customers expectations all without having to be an engineer or expert level knowledge. Cons The only two things that come immediately to mind not to like about XM Connect (at least at the present 9.0.1 level) are the different types of search functions and how you add users to distribution lists. To expand briefly, a single search with different options makes more sense from an administrative stand point than multiple searches with specific criteria. More of a gripe really, and certainly nothing remotely close to deal breaking. Finally, when adding users to distribution lists the default screen should show me all of my users, but instead defaults to a screen where I can nest distribution lists and in order to see my users I have to expand my search options fully to do so. At the end of the day as I said, these are mere gripes and working around them isn't at all difficult. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BD Brian D. Architect ISD Hospital & Health Care ### "XM Connect" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 17, 2020 Overall, they are great to work with. Support is very responsive, and their professional services team is top notch. Pros We have PBXs from multiple manufacturers. All of our phone systems share one voicemail system. Cons The reporting needs a little work. Product development has assured me that a rework of the reporting is coming in a future release. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)