--- title: "Apaleo Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Apaleo Software - reviews, pricing plans, popular comparisons to other Hospitality Property Management products and more." source_url: "https://www.capterra.com/p/197063/apaleo/" page_type: "product" language: "en" --- # Apaleo Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 11, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Apaleo ## What is Apaleo? Apaleo is the open hospitality platform to manage any property: Apaleo Open PMS - simple and affordable core to run your hotel's operations; Apaleo Store - 200+ hospitality apps that you can easily connect to Open PMS to extend its functionality; Apaleo APIs - industry-leading APIs that allow to control, customize and build on top of the Open PMS ## What is Apaleo used for? [Hospitality Property Management](https://www.capterra.com/hospitality-property-management-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €400 Other, Per Year Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Apaleo?[Manage this product listing](https://www.g2.com/products/apaleo-open-pms/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Apaleo 5.0 (2) VS. [4.8 (1,623)](https://www.capterra.com/p/152433/Hostaway/reviews/) Starting Price €400 Other, Per Year Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (2) Ease Of Use 4.6 (1,623) Value For Money 4.5 (2) Value For Money 4.6 (1,549) Customer Service 4.5 (2) Customer Service 4.7 (1,591) ## Apaleo alternatives [4.7 (118)](https://www.capterra.com/p/40773/RezStream-Cloud-PMS/reviews/) Starting price $95.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.4 (485)](https://www.capterra.com/p/159377/Guesty/reviews/) Starting price $23.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [4.5 (1,311)](https://www.capterra.com/p/131924/Lodgify/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.6 (218)](https://www.capterra.com/p/113348/WebRezPro/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/197063/apaleo/alternatives/) ## FAQs about Apaleo Overview ### What company size and specific industries is Apaleo built for? Apaleo is designed for multi-property serviced apartments, limited-service hotels, and forward-thinking hotel chains. It fits hospitality businesses operating at a multi-property scale, especially those that manage serviced accommodation or hotel portfolios and need software suited to that industry focus. Features and Usability ### What are the key features of Apaleo? Apaleo offers reservation and booking management, availability management, and channel management for multi-property, multi-location operations. Core financial features include billing and invoicing, built-in accounting, electronic payments, and credit card processing. It also includes front desk management, housekeeping management, reporting and analytics, CRM, user management, and third-party integrations. Integrations ### Which third-party tools and platforms does Apaleo integrate with? Apaleo integrates with over 20 third-party tools and platforms, including 4SUITES, Amadeus, Atomize, BLENT, Chekin App, Customer Alliance, EasyWay, Enigma, Eventmachine meeting, Flexkeeping, GuestRevu, HiJiffy, Lighthouse, Lightspeed Restaurant, Loopon, LoungeUp, Oaky, and Pxier solutions. Getting Started and Support ### What training and onboarding options does Apaleo offer? Apaleo provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation offers written reference material and videos provide self-paced walkthroughs for setup and feature review. Getting Started and Support ### What customer support options does Apaleo offer? Apaleo provides email/help desk, FAQ/forum, knowledge base, 24/7 live rep, and chat support. Support is organized across self-service and live channels, giving users several ways to get help when needed. ## Features AI summary Based on 2,081 Hospitality Property Management reviews Capterra data shows that buyers of hospitality property management software rank the following features as their top priorities: - **Reservations Management** (**63%** of reviewers rated this feature as critical) - **Calendar Management** (**64%**) - **Online Booking** (**58%**) Apaleo supports all three features that reviewers rate most highly: **Reservations Management**, **Calendar Management**, and **Online Booking**. Together, these capabilities help properties manage bookings accurately, keep availability up to date across calendars, and capture reservations through online channels, allowing teams to improve occupancy, reduce manual work, and deliver a smoother guest booking experience. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities API Application programming interface that allows for integration with other systems/databases Availability Management Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Billing & Invoicing Create, manage, and send invoices or bills to customers Billing Rate Management Setting up the amount/charge for per hour of work by a company or professional Booking Management Create, update, and manage bookings, itineraries, and reservations Apaleo 47 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - API: Application programming interface that allows for integration with other systems/databases - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Billing Rate Management: Setting up the amount/charge for per hour of work by a company or professional - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Built-in Accounting: Accounting functionality within the system, not requiring integration with third-party tools - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Catering Management: Manage catering operations/processes - Channel Management: Manage various distribution channels, build relations with channel partners, and track their performance - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Electronic Payments: Electronically collect payments for goods or services - Extended Stay: Long term accommodation for guests - For Vacation Rentals: Designed for vacation rentals - Front Desk Management: Check guests in and out, issue key cards, schedule wake up calls, or other requests - GDS/OTA Integration: Global distribution system used by online travel agencies to track availability and manage reservations - Guest Experience Management: Capture guest experience at a granular level and utilize data to deliver tailored services - Housekeeping Management: Manage the cleaning and maintenance of rooms and common areas and track the work status of cleaning staff - Inventory Management: Track and manage inventory levels to maintain proper supply - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Maintenance Management: Manage, maintain and track the performance of assets and equipment - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Location: Manage and support multiple locations - Multi-Property: More than one location - Online Booking: Book meetings and appointments through a website or digital platform - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Price/Margin Management: Track and manage the profit margin between the cost of a product and its selling price. - Rate Management: Track/optimize rates in relation to usage - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reservations Management: Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event - Revenue Management: Monitor sales and make necessary adjustment in order to increase demand and revenue - Reviews Management: Track and monitor reviews of products or services - Room Booking: Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held - Single Property: One location - Spa/Activity Management: Manage operations/processes associated with spas and other hotel activities - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks --- Get Advice We can help you find the software with the features you need. Features 4.5 (2) 4.5 Based on 2 reviews ## Pricing Value for money 4.5 (2) Free Trial Basic €400.00 Other,Per Year Value for money 4.5 (2) 4.5 Based on 2 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Lightspeed Restaurant](https://www.capterra.com/p/211849/Lightspeed-Resturant/)[ RoomCloud](https://www.capterra.com/p/215415/RoomCloud/)[ Pxier Sales and Catering](https://www.capterra.com/p/132087/Pxier-Event/)[ Customer Alliance](https://www.capterra.com/p/142408/Review-Analytics/)[ Atomize](https://www.capterra.com/p/173428/Atomize/)[ RoomPriceGenie](https://www.capterra.com/p/176568/RommPriceGenie/)[ Chekin App](https://www.capterra.com/p/236453/CheKin-App/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (2) 4.5 Based on 2 reviews ## User reviews Overall rating 5.0 Based on 2 reviews Filter by rating 5(2) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AN Anonymous User Hotelier Hospitality ### "Es gibt kein perfektes PMS? Doch!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 June 2, 2022 Das perfekte PMS für Hotels, Apartment- und Mixanbieter. Egal ob Einzelunterkunft oder Kette. Pros Der API-First-Ansatz ermöglicht einem grenzenlos zu denken. Es können nahezu alle Daten miteinander verknüpft werden (auch mit externen Programmen). Einfach (kaum mehr Einarbeitsungszeit fürs Personal), stabil (kaum ausfälle), cloudbasiert (keine eigene Infrastruktur), flexibel (erweiterbar mit Drittsoftware vom Channelmanager, RMS, CRM bis zu Google Sheets und make.com), absolut Zukunftssicher (die Daten sind mir UND verfügbar!). Cons Apaleo konzentriert sich auf das Kernbusiness. Und das sehr gut. Was nicht zum Kern gehört, decken andere (spezialisierte) Apps ab. Es lässt sich so die optimale Softwareumgebung bauen. Einziger Nachteil: die Implementierung ist aufwändiger, als eine All-In-One-Lösung. Switched from [protel PMS](https://www.capterra.com/p/83669/protel-PMS/) Veraltete Technologie, veralteter Ansatz. Langsam, träge, Benutzerunfreundlich. Hohe Investitionskosten, hoher Aufwand fürs Personal. Sie schleppen viele "Altlasten" mit. Alternatives considered [Mews](https://www.capterra.com/p/145487/Mews-Commander/) Reasons for choosing Apaleo Scheint gehyped worden zu sein. Inzwischen aber viele schlechte Rückmeldungen. Schwenken auf einen All-In-One-Ansatz um. Einige Hotels haben noch während oder kurz nach der Implementierung zurück gewechselt. Höhe Paymentgebühren (Stripe-Zwang). Arroganz der Mitarbeiter (sales) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Markus V. Chief Commercial Officer Hospitality ### "The most agile and easy-to-use PMS" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 20, 2021 During the past 10 years I have had the privilege to work with half a dozen of different PMS systems ranging from legacy systems into cloud based self service options. apaleo is by far the best I've encountered so far. Pros The customer service is exceptional and the system is pretty much as easy to use as Google. apaleo app store features plenty of pre-integrated apps so you can choose the apps you want to be included in your ecosystem. Thanks to the open API and good API documentation you can connect custom apps as you wish. apaleo does what is promises and focuses on the core PMS functions and allows you to automate your processes pretty well. I don't even remember how did it feel doing a night audit since it's been automated since day 1 with apaleo. Cons The cons go down to tiny details such as not yet enabling Finnish online banking to be activated on the partner booking engine as method of payment. Switched from [Beds24](https://www.capterra.com/p/123511/Beds24-com/) Needed more flexible and open system. Alternatives considered [Mews](https://www.capterra.com/p/145487/Mews-Commander/) Reasons for choosing Apaleo The overall scoring according to my criteria was in favor for apaleo. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.