# Telephone Management Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Telephone Management Software - reviews, pricing plans, popular comparisons to other Call Accounting products and more.

Source: https://www.capterra.com/p/19710/Telephone-Management-Software

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# 

 Telephone Management Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on August 24, 2025

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

Telephone Management Software

## What is Telephone Management Software?

Call accounting solution that connects with various telephone systems and helps generate incoming and outgoing call reports .

## What is Telephone Management Software used for?

[Call Accounting](https://www.capterra.com/call-accounting-software/)

Overall rating

Based on 2 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

A$600

Per User, One Time

Free trial  
not available

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Do you work for Telephone Management Software?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.pabxsoft.com&name=Telephone Management Software)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Telephone Management Software

3.5 (2)

VS.

[### Proteus](https://www.capterra.com/p/178197/Call-Accounting-Software/)

[4.3 (3)](https://www.capterra.com/p/178197/Call-Accounting-Software/#reviews)

Starting Price

A$600

Per User, One Time

Starting Price

$1500

Per User, One Time

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

3.5 (2)

Ease Of Use

4.3 (3)

Value For Money

3.0 (2)

Value For Money

4.5 (2)

Customer Service

3.5 (2)

Customer Service

4.0 (2)

## Telephone Management Software alternatives

Highest Rated

[OfficeWatch Call Reporting](https://www.capterra.com/p/16978/OfficeWatch-Call-Accounting/)

[4.8 (4)](https://www.capterra.com/p/16978/OfficeWatch-Call-Accounting/#reviews)

Starting price

$1295.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

100%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/16978/OfficeWatch-Call-Accounting/)

[Comm One Call Accounting](https://www.capterra.com/p/130807/Call-Accounting-Pro/)

[0.0](https://www.capterra.com/p/130807/Call-Accounting-Pro/#reviews)

Starting price

$9.95

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

0%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/130807/Call-Accounting-Pro/)

[InCharge Unified Call Management](https://www.capterra.com/p/149772/InCharge-Unified-Call-Management/)

[4.3 (3)](https://www.capterra.com/p/149772/InCharge-Unified-Call-Management/#reviews)

Starting price

$500.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

100%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/149772/InCharge-Unified-Call-Management/)

[NET-Phacs](https://www.capterra.com/p/68860/NET-Phacs/)

[4.3 (9)](https://www.capterra.com/p/68860/NET-Phacs/reviews/)

Starting price

$600.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

100%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/68860/NET-Phacs/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

By-Extension Reporting

5.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Report incoming and outgoing calls for specific extensions

Call Duration

5.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Details about the length of time a phone call lasts, starting from when the call gets initiated till it ends

Call Monitoring

5.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Listen to live phone conversations for the purpose of training and assessing agent performance

Outbound Reporting

5.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Track and monitor outgoing call statistics

Who Answered Log

4.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Track calls answered by employees

Caller ID

Identify the number and contact information of a caller before answering the phone

Telephone Management Software 8 features

Report incoming and outgoing calls for specific extensions

Details about the length of time a phone call lasts, starting from when the call gets initiated till it ends

Listen to live phone conversations for the purpose of training and assessing agent performance

Identify the number and contact information of a caller before answering the phone

Track and monitor incoming call statistics

Track and monitor outgoing call statistics

Manage calls that were missed or not attended

Track calls answered by employees

Features

3.5 (2)

3.5

Based on 2 reviews

## Pricing

Value for money

3.0 (2)

Basic

A$600.00

Per User,One Time

Value for money

3.0 (2)

3.0

Based on 2 reviews

## Support, customer service and training options

Customer Service

3.5 (2)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

3.5 (2)

3.5

Based on 2 reviews

## User reviews

Overall rating

3.5

Based on 2 reviews

Filter by rating

5(1)

4(0)

3(0)

2(1)

1(0)

Mentioned topic

Sorted by most recent

DS

Darlene S.

Front Office

Health, Wellness and Fitness

### "Can't complain!!!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

August 23, 2024

I have enjoyed the system. It works well with call forwarding and even conferencing.

Pros

What I like most about it is reduces the number of multiple phone lines. It also has several beneficial features.

Cons

I do not have any cons yet so far. It has been working well for me.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

IA

Igor A.

Customer Experience

Computer Software

### "PABX Review"

2.0

Overall Rating

2.0

2.0

Ease of Use

2.0

2.0

Features

2.0

2.0

Customer Service

2.0

2.0

Likelihood to Recommend

4/10

June 16, 2021

very limited with integrations with external tools and little instability

Pros

I liked the security of having my own system and the fact that I can connect to various types of softphones

Cons

very difficult to configure and not very intuitive

Alternatives considered

[Google Voice](https://www.capterra.com/p/210592/Voice/)

Reasons for choosing Telephone Management Software

because google voice was not yet available in my country

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Independent research methodology

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[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

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