# Telephone Management Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Telephone Management Software - reviews, pricing plans, popular comparisons to other Call Accounting products and more. Source: https://www.capterra.com/p/19710/Telephone-Management-Software --- # Telephone Management Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 24, 2025 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Telephone Management Software ## What is Telephone Management Software? Call accounting solution that connects with various telephone systems and helps generate incoming and outgoing call reports . ## What is Telephone Management Software used for? [Call Accounting](https://www.capterra.com/call-accounting-software/) Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price A$600 Per User, One Time Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Telephone Management Software?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.pabxsoft.com&name=Telephone Management Software) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Telephone Management Software 3.5 (2) VS. [### InCharge Unified Call Management](https://www.capterra.com/p/149772/InCharge-Unified-Call-Management/) [4.3 (3)](https://www.capterra.com/p/149772/InCharge-Unified-Call-Management/#reviews) Starting Price A$600 Per User, One Time Starting Price $500 Per Feature, One Time Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.5 (2) Ease Of Use 4.0 (3) Value For Money 3.0 (2) Value For Money 4.5 (2) Customer Service 3.5 (2) Customer Service 5.0 (3) ## Telephone Management Software alternatives [NET-Phacs](https://www.capterra.com/p/68860/NET-Phacs/) [4.3 (9)](https://www.capterra.com/p/68860/NET-Phacs/reviews/) Starting price $600.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/68860/NET-Phacs/) [Shadow CMS](https://www.capterra.com/p/34512/Shadow-CMS/) [2.0 (1)](https://www.capterra.com/p/34512/Shadow-CMS/#reviews) Starting price $1000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 0% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/34512/Shadow-CMS/) [Comm One Call Accounting](https://www.capterra.com/p/130807/Call-Accounting-Pro/) [0.0](https://www.capterra.com/p/130807/Call-Accounting-Pro/#reviews) Starting price $9.95 Per User, Per Month Pricing Options Free Trial Free Version User Rating 0% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/130807/Call-Accounting-Pro/) Highest Rated [OfficeWatch Call Reporting](https://www.capterra.com/p/16978/OfficeWatch-Call-Accounting/) [4.8 (4)](https://www.capterra.com/p/16978/OfficeWatch-Call-Accounting/#reviews) Starting price $1295.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/16978/OfficeWatch-Call-Accounting/) ## FAQs about Telephone Management Software Overview ### What company size and specific industries is Telephone Management Software built for? Telephone Management Software is designed for businesses of all sizes that need to track incoming and outgoing calls with call accounting reports and real-time updates. It does not specify a particular industry, so it fits a broad range of organizations using Windows-based phone systems. Features and Usability ### What are the key features of Telephone Management Software? Telephone Management Software offers call analytics and logging features such as by-extension reporting, inbound reporting, outbound reporting, call volume, and call duration. It also includes caller ID, call monitoring, unattended call management, and a who answered log for tracking call activity and answering patterns. Getting Started and Support ### What customer support options does Telephone Management Software offer? Telephone Management Software provides 24/7 live rep support and chat. No reviewer feedback is available about support quality, response times, or common issues, so the support experience cannot be assessed from user comments. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. By-Extension Reporting 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Report incoming and outgoing calls for specific extensions Call Duration 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Details about the length of time a phone call lasts, starting from when the call gets initiated till it ends Call Monitoring 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance Outbound Reporting 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Track and monitor outgoing call statistics Who Answered Log 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Track calls answered by employees Caller ID Identify the number and contact information of a caller before answering the phone Telephone Management Software 8 features Report incoming and outgoing calls for specific extensions Details about the length of time a phone call lasts, starting from when the call gets initiated till it ends Listen to live phone conversations for the purpose of training and assessing agent performance Identify the number and contact information of a caller before answering the phone Track and monitor incoming call statistics Track and monitor outgoing call statistics Manage calls that were missed or not attended Track calls answered by employees Features 3.5 (2) 3.5 Based on 2 reviews ## Pricing Value for money 3.0 (2) Basic A$600.00 Per User,One Time Value for money 3.0 (2) 3.0 Based on 2 reviews ## Support, customer service and training options Customer Service 3.5 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.5 (2) 3.5 Based on 2 reviews ## User reviews Overall rating 3.5 Based on 2 reviews Filter by rating 5(1) 4(0) 3(0) 2(1) 1(0) Mentioned topic Sorted by most recent DS Darlene S. Front Office Health, Wellness and Fitness ### "Can't complain!!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 23, 2024 I have enjoyed the system. It works well with call forwarding and even conferencing. Pros What I like most about it is reduces the number of multiple phone lines. It also has several beneficial features. Cons I do not have any cons yet so far. It has been working well for me. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. IA Igor A. Customer Experience Computer Software ### "PABX Review" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 4/10 June 16, 2021 very limited with integrations with external tools and little instability Pros I liked the security of having my own system and the fact that I can connect to various types of softphones Cons very difficult to configure and not very intuitive Alternatives considered [Google Voice](https://www.capterra.com/p/210592/Voice/) Reasons for choosing Telephone Management Software because google voice was not yet available in my country Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.