# Legwork Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Legwork the right Dental solution for you? Explore 25 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/197115/Legwork/reviews --- Legwork 4.8 (25) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Legwork Ease of use 4.7 Customer Service 4.7 ## Showing most helpful reviews Showing 1-25 of 25 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SS Sharon S. Receptionist Health, Wellness and Fitness Used the software for: Less than 6 months ### "If you use social media you'll pick up legwork fast" February 5, 2020 5.0 We are getting a lot of reviews in and have ease of access to everything we could possibly need. Our patients love getting reminder messages that are automatically sent through legwork and they also love that they can communicate via text/email. Pros I like how everything is in one place. From sending review requests and responding to them, to do lists to remind you what information you need for the patients coming in, communicating with patients via e-mail or 2 way text and being able to do the million other things I have deadlines for because legwork does the personal touches of birthday greetings and confirming patients automatically without me having to give it a second thought! Cons The original price point is costly but in my opinion worth it. Reason for choosing Legwork We considered 5 other products to help lift our Dental Clinic up as we only opened our doors 8 months ago. We want to stand out and make our patients feel at home and welcome so being able to customize emails, bulletins, change the wording in the messages we send and group our patients to receive targeted information (ie. Teeth Whitening, Botox, Dental Surgery etc.) has allowed us to stand out in the most positive way! The cherry on top is the amazing website their team developed for us and made sure every thing we wanted was done the way we envisioned it. LegWork is not generic, bland or boring by any means. If you want to stand out in a modern way Legwork can definitely help you do that. Switched from [Swell](https://www.capterra.com/p/196277/A-more-creative-way-sell-and-ship-your-products-more-efficiently/) Swell did not generate reviews at all, there was no customization and was not worth it. We even get an amazing modern website in our monthly plan! Review Source NM Nathan M. Dentist Hospital & Health Care Used the software for: 1-2 years ### "Simply The Best!" February 4, 2020 5.0 Legwork has shown tremendous value to our practice! We consolidated services with Legwork saving a ton of money each month. We have been more than pleased with the results and solutions that Legwork has provided to us. Pros The comprehensive yet simple approach to their products. I love how efficient our daily practices become as we have used the dashboard. The software is efficient, simple, effective, and has saved us a bunch of money each month because it allowed us to consolidate our services to one vendor. Cons We have had some occasional syncing issues with the software. Other than that we have been thoroughly happy with the product. My one big wish would be for a Legwork app that has the key functions and processes like the online version...that would be next level! Alternatives considered [Podium](https://www.capterra.com/p/164285/Podium/) Reason for choosing Legwork More comprehensive approach to different webservices. Switched from [Tebra](https://www.capterra.com/p/129169/Tebra/) To consolidate services and save money...simplify our daily processes and improve efficiency. Review Source Rick P. Dentist Health, Wellness and Fitness Used the software for: 2+ years ### "Good to very good" January 30, 2020 4.0 Very good Pros Text features are very convenient Cons Could use a more robust library of patient flyers to help drive business to certain procedures Switched from [Solutionreach](https://www.capterra.com/p/160916/Solutionreach/) They were not the solution I needed Review Source Response from Planet DDS January 31, 2020 thank you for your review, Dr. Pyun. We value your feedback and will certainly take your comments regarding our content library into consideration. Sincerely, The Legwork team JM Janice M. Administrator Medical Practice Used the software for: 2+ years ### "Dental Practices should consider giving Legwork a try!" February 4, 2020 5.0 Building our SEO was the greatest hurdle and setting up a user friendly webpage with the proper links. Extremely successful and made a big change in how we appear when people are surfing for dentists. They helped us with Facebook, as well.We tried out the google advertising (about $1000 per month) but put a hold on it because of budget restrictions. We will do it again, as it definitely boosted our presence. The Legwork team sets themselves apart because they have managed to maintain that "startup" vibe that makes customers feel they are important and are quick to respond to requests for support. I just hope they don't add too many new pieces to what they offer and dilute this great brew. Thanks, Legwork Team for an exceptional product and your support. Pros It's been affordable. We set up a new webpage, automated our recall system, communicate easily via text, integration with our Dentrix dental software is seamless, confirmations and appointment reminders are easy and I love the email blasts and newsletters that they design for us. Our positive google reviews have increased daily along with new patients! Cons You have to go to legwork to text; it is not within dentrix but the popup reminders let us know when there is new communication from the patient. Reason for choosing Legwork The demo with \[SENSITIVE CONTENT HIDDEN\] and they were eager and talented in helping set up our webpage. It was seamless so we kept adding more pieces to our Legwork package. Review Source bL barb L. Office Coordinator Health, Wellness and Fitness Used the software for: 2+ years ### "Legwork and Our Team" February 5, 2020 5.0 Legwork provides excellent customer service. Legwork's communication software has our patients communicating with us even if they do not have an appointment via text and emails. Any opportunity to remain in touch with a patient is so key, at least for our practice. Pros Legwork provides an amazing service to our team! The software is user friendly. It keeps me up to date throughout my day with emails, texts, confirmations and patient messaging. It allows me to multi-task and spend more time with our patients. The software assistance is AMAZING!! A simple phone call or an email to Legwork provides me with answers that I need to move forward. Cons I know that there are many features and options available that I currently do not utilize but I am trying each day to explore the software because I know that it will further our practice to its potential. Review Source KR Katie R. Insurance Coordinator Health, Wellness and Fitness Used the software for: 2+ years ### "Ease of Daily Tasks" February 3, 2020 5.0 We haven't switched to another company because of how easy Legwork is to use and the value is above all others. Pros What our office likes most about this software is how user friendly it is. It's super easy to send messages to patients and also the ease of communication for our patients. We also enjoy how fast the customer support is. I haven't had an issue they haven't been able to solve in a timely matter. Cons No online payments or scheduling options for patients. Alternatives considered [Dentrix](https://www.capterra.com/p/2329/Dentrix/) Reason for choosing Legwork Price Review Source DB David B. President Medical Practice Used the software for: 1-2 years ### "legwork Review" February 1, 2020 4.0 Pros Contract-free. Price. Features. Cons Extremely disappointed that the automated social media posting was taken away. Legwork blames it on Facebook, yet with the elimination of this feature my monthly cost was not reduced. Also, I am frustrated with the web developers constantly trying to "upsell" me on editing time. Most things I have asked them to do should take no more than 15-30 minutes, but they ALWAYS say 2 hours (resulting in additional charges beyond the 1hr included with the monthly fee.) Also, I have had inconsistencies in patient contacts and synchronization with dentrix. Reason for choosing Legwork lack of contract Review Source SD Sonya D. Dentist Hospital & Health Care Used the software for: 1-2 years ### "A great company to work with" January 30, 2020 5.0 We utilize the text message, website, Facebook, email campaigns and statistics. The software has alot of capabilities. It's very easy to use and a decent value. Their customer support is great. I like that they are a small business. Pros Legwork software is easy to use. I like that it can be accessed remotely. There are always new things that are being implemented to improve it's functionality. We're happy customers. Cons I can't access my full patient chart from the software. Legwork is no longer able to post to social media for us but our price did not decrease since this service was taken away. Reason for choosing Legwork Lots of great dental colleague recommendations. Switched from [Dentrix](https://www.capterra.com/p/2329/Dentrix/) The price and functionality. Review Source PN Peter N. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Review of Legwork (1 year of use)" February 9, 2020 4.0 Overall, the Legwork software has been decent. It has made communication with my patients an ease, especially when it comes to texting/emailing. Automated reminders have been a great plus as well. The biggest issue I have with Legwork is the team behind the company; follow up with their clients have been late or delayed and would be the main reason why I would consider switching platforms in the future if the support team does not improve. Pros Automated text/messaging for schedule confirmation and reviews, texting for patient communication, email blast. Cons The forms/templates for new patient paperwork does not look or appear as smooth or professional. Looks quite dated instead of modern or polished. The marketing team needs to be more diligent with updating Facebooks Ads. I have an ad that is still running from 2019 that needs to be stopped. Reason for choosing Legwork Recommendation from friend Review Source RP Raj P. Management Consultant Management Consulting Used the software for: I used a free trial ### "All-in-one tool patient management tool" September 22, 2021 5.0 Legwork addresses many customer and business processes as an integrated package to allow healthcare professionals focus on their core strength - the health and wellbeing of their patients. It will pay for itself. Pros The patient reminder and confirmation features work well and are estimated to save 3-5% in lost revenue through no or late shows. Patients value reminders and are able to reschedule their appointment if circumstances change. This avoids the need to charge and collect for no shows, which damages customer relationships. Cons Options to customise forms and emails are limited - this is important as the style and content of communications is a key aspect of customer engagement and relationship management. Review Source SN Suzanne N. Operations Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Legwork is a such a great extension of our practice!" January 30, 2020 5.0 We love the personal aspect of Legwork. Again it allows us to add that personal touch with a patient whether it be through a text or an email and we really like the gift card referral product. Pros User friendly Allows us to stay in touch with patients so easily Love love love the texting feature as well as the gift card referral piece Cons I'm not a fan of the new formstack replacement product. They truly do not integrate with our dental software so it just seems to add more time to the process. Reason for choosing Legwork We didn't really shop around Review Source AK Aimee K. office manager Medical Practice Used the software for: 2+ years ### "Great Patient Communication Software" February 11, 2020 5.0 It confirms appointments, lets me communicate easily and quickly with our patients and vise versa. Pros I never have any problems using Legwork. Cons I want to be able to see pictures on texts. Reason for choosing Legwork Ease of use and the cost Switched from [Lighthouse 360](https://www.capterra.com/p/141843/Lighthouse-360/) Cost Review Source SB Shelley B. Office Administrator Health, Wellness and Fitness Used the software for: 2+ years ### "Legwork is great" February 3, 2020 5.0 Pros I love the texting capabilities, and the ease of confirming appointments with Legwork. The NPS information is also great to have. Cons Truthfully, sending emails to the projects team was my only issue. Now that they have changed that to where you have one person working on your account with you, I feel the customer service has gotten 10X better. Review Source AL Anna L. owner Medical Practice Used the software for: 1-2 years ### "Legwork pms is essential to our dental practice." February 4, 2020 5.0 Pros Legwork seamlessly works with our practice management software and their software appointment reminder system through texting has significantly decreased our no show rate. Our dental practice has recently seen an increase in our online reputation through Legwork's improved review platform. I highly recommend Legwork as an essential component to any dental practice! Cons I wish the website was a little more customizable. Review Source LH Laura H. Administrative Assistant Medical Practice Used the software for: 2+ years ### "Legwork" May 4, 2022 4.0 Pros I like the texting software, and how it integrates with Mango. Cons I wish we could send photos over text. failed writebacks Review Source MP Mrunal P. Pediatric dentist Health, Wellness and Fitness Used the software for: 1-2 years ### "Smile stop review " January 30, 2020 5.0 I have had a 5 star experience with legwork. No technical issues and excellent customer service. Highly recommend Pros Customer service is amazing and the staff is very helpful in all aspects of using the software. Cons Cost is probably the least attractive feature. Reason for choosing Legwork Customer service, highly recommended by others, ease of integration, review system Review Source RM Roselyn M. Manager Hospital & Health Care Used the software for: 6-12 months ### "Patient Communications Software" February 5, 2020 5.0 Patient communications . Pros Easy Communications with patients, Marketing and reviews, forms. Cons I hope they will be able to add the features such as extracting patients with unpending treatment that need to come back. Switched from [Lighthouse 360](https://www.capterra.com/p/141843/Lighthouse-360/) More features such as website designing, marketing and forms. Review Source MV Mohit V. Dentist Medical Practice Used the software for: 2+ years ### "Legwork is a time saver" January 31, 2020 5.0 Pros It automatically confirms appointments which frees up our staff's time! Cons Nothing, the software works just as advertised. Review Source GR Gina R. Dentist Hospital & Health Care Used the software for: 2+ years ### "Legwork" February 11, 2020 5.0 Pros The price and all of the services that it includes. Cons The customer service I received when I had a very serious issue. Review Source HZ Hannah Z. Office Coordinator Medical Practice Used the software for: 6-12 months ### "Legwork in our dental office" February 4, 2020 5.0 Overall, our office has had a positive experience in our time using Legwork. Pros We love that everything is integrated. We can text, email, and respond to reviews all in one place. Using Legwork's appointment confirmation texts/emails has cut down our time on the phone tremendously. Cons We had an issue with texts not being sent out when a patient had two appointments in one day. Luckily, Legwork responded quickly when we presented this problem. Review Source JZ Jennifer Z. Office Manager Medical Practice Used the software for: 6-12 months ### "Why we like Legwork" February 11, 2020 5.0 Helpful with getting reviews Pros Ease of use Helpful in getting Google reviews Good customer service Cons Need more customizable emails to our patients. We have been very happy with our purchase Review Source EL Erika L. Practice Coordinator Hospital & Health Care Used the software for: 6-12 months ### "Wonderful with room to grow" January 30, 2020 5.0 \[SENSITIVE CONTENT HIDDEN\] are just the absolute best! Pros The dashboard makes everything so easy & once you learn where all the options are parked, its so simple to get an array of tasks done! Cons Its a little frustrating that there is no MMS option for text messaging. Review Source EN Elise N. Owner dentist Health, Wellness and Fitness Used the software for: 6-12 months ### "Legwork is great!" January 31, 2020 5.0 Pros A lot of great features that help make our job so easy! The fast fill option eliminates the need to make tons of phone calls. Cons Sometimes it can take a while to get a reply from support. Review Source AS Ashley S. Front Desk Lead Medical Practice Used the software for: Less than 6 months ### "Review from The Dental Group" January 30, 2020 4.0 We have solved our patient response issues using the software. Pros We love the customer interaction and satisfaction rate of our patients. Legwork has increased the productivity of the practice and made life easier for our staff. Cons Our only issue with the software was resolved with the tech team and we have no issues at this time. Review Source HH Howard H. Dentist Medical Practice Used the software for: Less than 6 months ### "Great program" January 31, 2020 5.0 Pros Very convenient Dashboard that allows you to view all relevant information. Cons Wish the texting capability could also send and receive photos. Would be beneficial for patients to text photos of insurance cards Review Source Similar Products Featured ## Related categories [Patient Engagement](https://www.capterra.com/patient-engagement-software/)[Dental](https://www.capterra.com/dental-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.