--- title: "OnRelay Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about OnRelay Software - reviews, pricing plans, popular comparisons to other Business Phone Systems products and more." source_url: "https://www.capterra.com/p/197119/OnRelay/" page_type: "product" language: "en" --- # OnRelay Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) OnRelay ## What is OnRelay? OnRelay is a mobile business phone system that utilizes standard wireless carrier calls, meaning all virtual PBX features are provided using regular cell minutes and native smartphone WiFi calling. There is no proprietary VoIP app, so users get the same business call quality, coverage and capacity they are used to with normal cell calls without compromising on enterprise level PBX functionality. ## What is OnRelay used for? [Business Phone Systems](https://www.capterra.com/business-phone-systems-software/)[Cloud PBX](https://www.capterra.com/cloud-pbx-software/)[Unified Communications](https://www.capterra.com/unified-communications-software/) Top alternative Featured Overall rating Based on 19 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $37.98 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for OnRelay?[Manage this product listing](https://www.g2.com/products/onrelay/claim_requests/new?auto=true) ## OnRelay Overview Updated August 2026 AI summary OnRelay offers small businesses a cloud-based business phone system that integrates telephony, PBX, and unified communications features. It supports essential capabilities like call recording, automated attendants, and call routing, along with options for video conferencing, SMS messaging, and mobile access. The platform provides flexible deployment across Android, iPhone, and web, accommodating modern, mobile-centric teams. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### OnRelay 4.3 (19) VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $37.98 Per User, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (19) Ease Of Use 4.6 (1,769) Value For Money 4.6 (14) Value For Money 4.6 (1,519) Customer Service 4.7 (18) Customer Service 4.7 (1,538) ## OnRelay alternatives [4.4 (512)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) Starting price $0.01 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.4 (468)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/) [4.2 (570)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) Starting price $27.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/190976/Dialpad-Sell/) [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/) [4.1 (309)](https://www.capterra.com/p/187525/Virtual-Office/reviews/) Starting price $24.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 77% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/187525/Virtual-Office/) ## FAQs about OnRelay Overview ### Which roles and teams benefit most from OnRelay? OnRelay is most used by owners, executives, and office operations teams that need tighter coordination across daily business activities. Administrators, office managers, and coordinators use it to organize scheduling, client intake, and communication, while directors, managers, and technical staff rely on it to track projects, streamline workflows, and improve operational visibility. Answer based on 19 reviews Overview ### What company size and specific industries is OnRelay built for? OnRelay is designed for small and medium-sized companies that are mobile and customer-centric, especially in transport, law firms, insurance, health care, biotech, manufacturing, IT, and real estate. Features and Usability ### What are the key features of OnRelay? OnRelay offers VoIP and PBX calling features including call routing, call transfer, call recording, call logging, and call reporting. It also includes automatic call distribution, IVR, queue management, ring groups, virtual extensions, voicemail, SMS messaging, chat/messaging, video conferencing, and access controls/permissions. Getting Started and Support ### What training and onboarding options does OnRelay offer? OnRelay provides live online training sessions to help teams get started. These sessions can support guided setup, feature walkthroughs, and direct instruction from a trainer in real time. Getting Started and Support ### What customer support options does OnRelay offer? OnRelay provides 24/7 live rep support for users who need direct help at any time. No reviewer feedback is available here to describe response speed, helpfulness, or common support issues, so the support experience cannot be assessed from user comments. ## Features AI summary Based on 1,873 Business Phone Systems reviews Capterra data shows that buyers of Business Phone Systems rank the following features as their top priorities: - **Call Routing** (**52%** of reviewers rated this feature as critical) - **Mobile Access** (**50%**) - **Voice Mail** (**48%**) OnRelay supports all three features that reviewers rate as most important: **Call Routing**, **Mobile Access**, and **Voice Mail**. Together, these capabilities help businesses direct calls to the right people, stay connected from anywhere, and capture messages when calls are missed, allowing teams to respond faster and manage customer communication more effectively. Voice Mail 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Computer-based system that allows users to send and receive voice messages Chat/Messaging 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system Contact Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Employee Directory 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Access names, contact information, and roles of employees in a centralized repository IVR 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Access Controls/Permissions Define levels of authorization for access to specific files or systems OnRelay 27 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Automated Attendant: A voice menu system or virtual receptionist that transfers callers to an extension without going through a telephone operator. - Automatic Call Distribution: Distribute/route/connect calls - Call Conferencing: Facilitate virtual conferences that connect multiple people remotely - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Transfer: Transfers live calls to other agents - Caller ID: Identify the number and contact information of a caller before answering the phone - Chat/Messaging: Communicate using direct chat or messages within the system - Contact Management: Manage, organize, and store contact information - Electronic Faxes: Create, edit, preview, and send faxes electronically - Employee Directory: Access names, contact information, and roles of employees in a centralized repository - Group Messaging: Group messaging lets multiple people carry on a group conversation - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Mobile Access: Access software remotely via mobile devices - PBX: Telephone system that allows users to connect internally as well as place and receive external phone calls - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - SIP Trunking: Enables the connectivity to send and receive calls over the internet - SMS Messaging: Send messages via SMS - Video Conferencing: Connect with meeting participants remotely over video - Voice Mail: Computer-based system that allows users to send and receive voice messages --- Get Advice We can help you find the software with the features you need. Features 4.2 (19) 4.2 Based on 19 reviews ## Pricing Value for money 4.6 (14) Free Trial Basic $37.98 Per User,Per Month Value for money 4.6 (14) 4.6 Based on 14 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (18) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (18) 4.7 Based on 18 reviews ## User reviews Overall rating 4.3 Based on 19 reviews Filter by rating 5(10) 4(6) 3(2) 2(1) 1(0) Mentioned topic Sorted by most recent CC Christian C. Mechanic Transportation/Trucking/Railroad ### "Best app for your business " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 15, 2022 They have helped a lot and are very responsive Pros OnRelay is the most cost effective and well rounded small business solution for a phone system Cons Since I starting using them they have came along way and I have no complaints Alternatives considered [Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/) [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Reasons for choosing OnRelay The ease of use and price Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 19, 2022 Thank you, Christian, we really appreciate your nice comments and are privileged to have you as a customer. KC Karen C. Client Intake Coordinator Law Practice ### "Good for basics, but bad for transferring calls from user to user" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 January 30, 2020 Pros It works when you use it in the office between registered user and non-registered user Cons Every time we try to transfer a call from a registered user using the app, to another registered user in the office, the call drops, Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 6, 2020 Thank you for leaving a review. We are glad to see the basics work as they should, but sorry to see you have had recurring problems transferring calls. We have looked into this as a follow up to your review, and found one scenario where Polycom IP phones that have had a change to their public IP address sometimes must be rebooted to receive call transfers correctly. We mention this since we have previously recorded a few security related incidents per your ISP having changed the public IP of your Internet connection. Otherwise there were significant changes to our signaling protocols necessitated by iOS 13 last fall for iPhone users, which could impact call transfers for iOS 13 users that had not also upgraded our app. So it is important automatic app upgrades are switched on. We are otherwise not aware of or able to reproduce any call transfer problems on our live service, and we will welcome call examples to the contrary if you are still experiencing problems. DD Diane D. project directorq Non-Profit Organization Management ### "OnRelay Review" 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 2.0 2.0 Customer Service 0.0 0.0 Likelihood to Recommend 1/10 January 30, 2020 We use OnRelay to forward office calls to mobile phones We signed up when we got rid of our landlines and need to have one number for the office with the option for callers to connect to specific staff people Pros That I can get calls when away from the office Cons I cannot always see what number is calling me. I cannot always easily retrieve messages. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 31, 2020 Thank you for leaving a review. We noticed you are using a dated version of Apple's iOS on your iPhone. We recommend you upgrade your iPhone to iOS 13.x, as our software upgrades for iPhone are mainly tested with recent iOS versions. There were in particular quite a few changes needed under the hood with the introduction of iOS 13 last fall that could e.g. affect caller ID presentation. DJ Denise J. Admin Coordinator Political Organization ### "Onrelay" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 January 23, 2020 We would like to get a tutorial on how to use phones with receivers; it is not intuitive Pros Customer service and that it is with me in or out of the office Cons Calls are being missed and voicemail is not working all the time. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 24, 2020 Thank you for leaving a constructive review. We are happy to do a tutorial. This will also give our team better insight into what part of the app or management(?) user interface you find confusing so it can be addressed in upcoming releases. Someone will be in touch shortly. AP Amy P. Office Worker Education Management ### "Amazing product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 23, 2020 Pros Flexible- can handle many different users from various locations Cons Occasional bugs in not receiving calls but support is very good and quick to sort out issues Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 24, 2020 Thank you for your review and for being a valued customer. In growing our business it is always exciting to hear we can successfully support customers in countries where we don't yet have local operations, such as South Africa! JB Jessica B. Executive Assistant Government Relations ### "Pro and Cons" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 2/10 January 22, 2020 I am not sold on this kind of service as it has not been working as it should since the beginning especially when it comes to incoming calls and quality on the sound. Pros The option of having the mainline on any phone and accessibility. Cons Does not work at all time like a landline. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 24, 2020 Thank you for leaving a review and for pointing out the benefit of having the mainline on any phone. Someone from our team will contact you shortly to see if we can bottom out the voice quality issue at your office, which we presume relates to the IP deskphone there. Note another reviewer from your company flagged problems receiving calls in Mexico, which has now been resolved. KA Kenneth A. Manager Defense & Space ### "Good service once you dial it in." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 January 21, 2020 They are a good group and very responsive. But sometimes systems go down and when they do they can adversely affect your business. Pros It is easy to use once it is set up. But getting there can be a bit of an issue. It is a good system and easy to use and basically makes your office anywhere you can get cell service. Cons Sometimes it glitches, software updates on your cell phone can be a problem, and it takes time to address. So you can miss a few calls. Sometimes it drops calls also. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 23, 2020 Thank you for leaving a comprehensive review. We are always happy when customers find it valuable to take their office anywhere there is a cell service, and glad to hear you find the system straightforward to use and our team responsive. Thank you also for your frank feedback. Stability, reliability, seamless setup and upgrades are indeed essential for office phone services. We have worked hard to improve all those areas over the years you have been a valued customer, and will continue to do so, e.g. with better checks for dated app versions. KW Karina W. Office Manager Legal Services ### "Overall a great product " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 2.0 2.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 January 17, 2020 Pros The ease of calling when away from office landlines. Cons The app and the transfer capabilities are faulty. The app does not work when calls are being transferred to the designated line -- it drops the call. Otherwise, the product is good. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 20, 2020 Thank you for your thoughtful review. We are glad to hear you are finding the mobility aspects of the service particularly useful. Someone from our support team will be in touch shortly to investigate why you are having problems with app call transfers. On a general note there were a lot of changes done to our mobile app's signaling mechanisms due to a number of new restrictions imposed by iOS 13 that was released by Apple last fall. So it is really important to update to the latest version of our mobile app from the Apple app store, and also to turn on automatic updating. MR MARIO R. Admin Plastics ### "Good Overall" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 17, 2020 Pros Any associate using the service can go into the application make adjustments and navigate easily. Cons Transferring calls has a bit of a delay. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. IP Irina P. office manager Construction ### "Excellent customer service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 10, 2019 Pros we are using Onrelay software everyday. Instead of caring multiple cellphones around all phone calls comes to one. Very convenient and easy to use! Plus excellent customers services! Never had to wait on any issues. Cons none. Didn't have any problems. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/197119/OnRelay/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.