# OnRelay Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about OnRelay Software - reviews, pricing plans, popular comparisons to other Business Phone Systems products and more.

Source: https://www.capterra.com/p/197119/OnRelay

---

# 

 OnRelay Software Review 2026: Features, Integrations, Pros & Cons

Last updated on November 7, 2025

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

OnRelay

## What is OnRelay?

OnRelay is a mobile business phone system that utilizes standard wireless carrier calls, meaning all virtual PBX features are provided using regular cell minutes and native smartphone WiFi calling. There is no proprietary VoIP app, so users get the same business call quality, coverage and capacity they are used to with normal cell calls without compromising on enterprise level PBX functionality.

## What is OnRelay used for?

[Business Phone Systems](https://www.capterra.com/business-phone-systems-software/)[Cloud PBX](https://www.capterra.com/cloud-pbx-software/)[Unified Communications](https://www.capterra.com/unified-communications-software/)

Overall rating

Based on 19 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

$37.98

Per User, Per Month

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for OnRelay?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.onrelay.com&name=OnRelay)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### OnRelay

4.3 (19)

VS.

[4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting Price

$37.98

Per User, Per Month

Starting Price

$15

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.3 (19)

Ease Of Use

4.6 (1,733)

Value For Money

4.6 (14)

Value For Money

4.6 (1,487)

Customer Service

4.7 (18)

Customer Service

4.7 (1,506)

## OnRelay alternatives

[4.1 (223)](https://www.capterra.com/p/157853/JustCall/reviews/)

Starting price

$29.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

80%

of reviewers

rated it above 4 stars

[4.6 (69)](https://www.capterra.com/p/169306/RingByName/reviews/)

Starting price

$28.95

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

91%

of reviewers

rated it above 4 stars

[4.4 (132)](https://www.capterra.com/p/161865/Intulse/reviews/)

Starting price

$42.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

90%

of reviewers

rated it above 4 stars

[4.7 (855)](https://www.capterra.com/p/169627/RingOver/reviews/)

Starting price

$29.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Chat/Messaging

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Communicate using direct chat or messages within the system

Contact Management

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Manage, organize, and store contact information

Employee Directory

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Access names, contact information, and roles of employees in a centralized repository

IVR

5.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response

Voice Mail

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Computer-based system that allows users to send and receive voice messages

Access Controls/Permissions

Define levels of authorization for access to specific files or systems

OnRelay 27 features

Define levels of authorization for access to specific files or systems

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

A voice menu system or virtual receptionist that transfers callers to an extension without going through a telephone operator.

Distribute/route/connect calls

Facilitate virtual conferences that connect multiple people remotely

Collects essential call data such as call origin, call destination, call length, and other transaction details

Record the audio of phone conversations for quality assurance purposes

Track and report on all incoming and outgoing calls

Sends voice calls to a specific queue based on predetermined criteria

Transfers live calls to other agents

Identify the number and contact information of a caller before answering the phone

Communicate using direct chat or messages within the system

Manage, organize, and store contact information

Create, edit, preview, and send faxes electronically

Access names, contact information, and roles of employees in a centralized repository

Group messaging lets multiple people carry on a group conversation

Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response

Access software remotely via mobile devices

Telephone system that allows users to connect internally as well as place and receive external phone calls

Monitor wait time and abandonment for incoming requests that have not been routed

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Enables the connectivity to send and receive calls over the internet

Send messages via SMS

Connect with meeting participants remotely over video

Computer-based system that allows users to send and receive voice messages

Get Advice

We can help you find the software with the features you need.

Features

4.2 (19)

4.2

Based on 19 reviews

## Pricing

Value for money

4.6 (14)

Free Trial

Basic

$37.98

Per User,Per Month

Value for money

4.6 (14)

4.6

Based on 14 reviews

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.7 (18)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.7 (18)

4.7

Based on 18 reviews

## User reviews

Overall rating

4.3

Based on 19 reviews

Filter by rating

5(10)

4(6)

3(2)

2(1)

1(0)

Mentioned topic

Sorted by most recent

CC

Christian C.

Mechanic

Transportation/Trucking/Railroad

### "Best app for your business "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 15, 2022

They have helped a lot and are very responsive

Pros

OnRelay is the most cost effective and well rounded small business solution for a phone system

Cons

Since I starting using them they have came along way and I have no complaints

Alternatives considered

[Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/)

[Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/)

Reasons for choosing OnRelay

The ease of use and price

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

April 19, 2022

Thank you, Christian, we really appreciate your nice comments and are privileged to have you as a customer.

KC

Karen C.

Client Intake Coordinator

Law Practice

### "Good for basics, but bad for transferring calls from user to user"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

3.0

3.0

Customer Service

4.0

4.0

Likelihood to Recommend

5/10

January 30, 2020

Pros

It works when you use it in the office between registered user and non-registered user

Cons

Every time we try to transfer a call from a registered user using the app, to another registered user in the office, the call drops,

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

February 6, 2020

Thank you for leaving a review. We are glad to see the basics work as they should, but sorry to see you have had recurring problems transferring calls. We have looked into this as a follow up to your review, and found one scenario where Polycom IP phones that have had a change to their public IP address sometimes must be rebooted to receive call transfers correctly. We mention this since we have previously recorded a few security related incidents per your ISP having changed the public IP of your Internet connection. Otherwise there were significant changes to our signaling protocols necessitated by iOS 13 last fall for iPhone users, which could impact call transfers for iOS 13 users that had not also upgraded our app. So it is important automatic app upgrades are switched on. We are otherwise not aware of or able to reproduce any call transfer problems on our live service, and we will welcome call examples to the contrary if you are still experiencing problems.

DD

Diane D.

project directorq

Non-Profit Organization Management

### "OnRelay Review"

2.0

Overall Rating

2.0

2.0

Ease of Use

1.0

1.0

Features

2.0

2.0

Customer Service

0.0

0.0

Likelihood to Recommend

1/10

January 30, 2020

We use OnRelay to forward office calls to mobile phones We signed up when we got rid of our landlines and need to have one number for the office with the option for callers to connect to specific staff people

Pros

That I can get calls when away from the office

Cons

I cannot always see what number is calling me. I cannot always easily retrieve messages.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

January 31, 2020

Thank you for leaving a review. We noticed you are using a dated version of Apple's iOS on your iPhone. We recommend you upgrade your iPhone to iOS 13.x, as our software upgrades for iPhone are mainly tested with recent iOS versions. There were in particular quite a few changes needed under the hood with the introduction of iOS 13 last fall that could e.g. affect caller ID presentation.

DJ

Denise J.

Admin Coordinator

Political Organization

### "Onrelay"

3.0

Overall Rating

3.0

3.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

4.0

4.0

Likelihood to Recommend

6/10

January 23, 2020

We would like to get a tutorial on how to use phones with receivers; it is not intuitive

Pros

Customer service and that it is with me in or out of the office

Cons

Calls are being missed and voicemail is not working all the time.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

January 24, 2020

Thank you for leaving a constructive review. We are happy to do a tutorial. This will also give our team better insight into what part of the app or management(?) user interface you find confusing so it can be addressed in upcoming releases. Someone will be in touch shortly.

AP

Amy P.

Office Worker

Education Management

### "Amazing product"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

January 23, 2020

Pros

Flexible- can handle many different users from various locations

Cons

Occasional bugs in not receiving calls but support is very good and quick to sort out issues

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

January 24, 2020

Thank you for your review and for being a valued customer. In growing our business it is always exciting to hear we can successfully support customers in countries where we don't yet have local operations, such as South Africa!

JB

Jessica B.

Executive Assistant

Government Relations

### "Pro and Cons"

3.0

Overall Rating

3.0

3.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

3.0

3.0

Likelihood to Recommend

2/10

January 22, 2020

I am not sold on this kind of service as it has not been working as it should since the beginning especially when it comes to incoming calls and quality on the sound.

Pros

The option of having the mainline on any phone and accessibility.

Cons

Does not work at all time like a landline.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

January 24, 2020

Thank you for leaving a review and for pointing out the benefit of having the mainline on any phone. Someone from our team will contact you shortly to see if we can bottom out the voice quality issue at your office, which we presume relates to the IP deskphone there. Note another reviewer from your company flagged problems receiving calls in Mexico, which has now been resolved.

KA

Kenneth A.

Manager

Defense & Space

### "Good service once you dial it in."

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

7/10

January 21, 2020

They are a good group and very responsive. But sometimes systems go down and when they do they can adversely affect your business.

Pros

It is easy to use once it is set up. But getting there can be a bit of an issue. It is a good system and easy to use and basically makes your office anywhere you can get cell service.

Cons

Sometimes it glitches, software updates on your cell phone can be a problem, and it takes time to address. So you can miss a few calls. Sometimes it drops calls also.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

January 23, 2020

Thank you for leaving a comprehensive review. We are always happy when customers find it valuable to take their office anywhere there is a cell service, and glad to hear you find the system straightforward to use and our team responsive. Thank you also for your frank feedback. Stability, reliability, seamless setup and upgrades are indeed essential for office phone services. We have worked hard to improve all those areas over the years you have been a valued customer, and will continue to do so, e.g. with better checks for dated app versions.

KW

Karina W.

Office Manager

Legal Services

### "Overall a great product "

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

2.0

2.0

Customer Service

4.0

4.0

Likelihood to Recommend

7/10

January 17, 2020

Pros

The ease of calling when away from office landlines.

Cons

The app and the transfer capabilities are faulty. The app does not work when calls are being transferred to the designated line -- it drops the call. Otherwise, the product is good.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

January 20, 2020

Thank you for your thoughtful review. We are glad to hear you are finding the mobility aspects of the service particularly useful. Someone from our support team will be in touch shortly to investigate why you are having problems with app call transfers. On a general note there were a lot of changes done to our mobile app's signaling mechanisms due to a number of new restrictions imposed by iOS 13 that was released by Apple last fall. So it is really important to update to the latest version of our mobile app from the Apple app store, and also to turn on automatic updating.

MR

MARIO R.

Admin

Plastics

### "Good Overall"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

January 17, 2020

Pros

Any associate using the service can go into the application make adjustments and navigate easily.

Cons

Transferring calls has a bit of a delay.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

IP

Irina P.

office manager

Construction

### "Excellent customer service"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 10, 2019

Pros

we are using Onrelay software everyday. Instead of caring multiple cellphones around all phone calls comes to one. Very convenient and easy to use! Plus excellent customers services! Never had to wait on any issues.

Cons

none. Didn't have any problems.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/197119/OnRelay/reviews/)

Independent research methodology

Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

How Capterra verifies reviews

Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

[Learn more](https://www.capterra.com/resources/how-we-verify-reviews/)

How Capterra ensures transparency

Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website.

[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)