# OnRelay Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is OnRelay the right Business Phone Systems solution for you? Explore 19 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/197119/OnRelay/reviews

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OnRelay

4.3 (19)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated November 7th, 2025

# Reviews of OnRelay

Ease of use

4.3

Customer Service

4.7

## Showing most helpful reviews

Showing 1-19 of 19 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

RK

Richard K.  
Owner  
Construction  
Used the software for: 2+ years

### "A complete phone system in the cloud "

December 1, 2019

5.0

It feels great to be part of a global company that makes us feel bigger than we are. We are bi-coastal and spend a lot of time out of the office. I can get incoming calls as if I were sitting at my desk regardless of where I am. OnRelay can be customized in so many ways. We have separate announcement messages for each location, and can easily toggle between being present in each location or just one. OnRelay is particularly good at working with small customers who have special requirements. Support is highly qualified and very fast. Although it is based on cell phones, we also use a hard wired hand set for use in the office. It is a bonus that comes at no charge. It is a very economical way to have a powerful phone system.

Pros

No physical phone computer is needed. Easy to deploy Great personal and qualified support I am able to have a physical handset as well as the cell phone Easy to add additional lines, toggle features. It is very affordable.

Cons

I probably do not fully exploit its potential. It has a lot of depth, that I have not spent the time to explore.

Reason for choosing OnRelay

It was cell phone based so I did not have to purchase IP phones. Later, I did buy used IP phones that were very inexpensive and I think they must last forever as I have never had an issue.

Review Source

CC

Christian C.  
Mechanic  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Best app for your business "

April 15, 2022

5.0

They have helped a lot and are very responsive

Pros

OnRelay is the most cost effective and well rounded small business solution for a phone system

Cons

Since I starting using them they have came along way and I have no complaints

Alternatives considered

[Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/)[Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/)

Reason for choosing OnRelay

The ease of use and price

Review Source

Response from OnRelay

April 19, 2022

Thank you, Christian, we really appreciate your nice comments and are privileged to have you as a customer.

JB

Jessica B.  
Executive Assistant  
Government Relations  
Used the software for: 2+ years

### "Pro and Cons"

January 22, 2020

3.0

I am not sold on this kind of service as it has not been working as it should since the beginning especially when it comes to incoming calls and quality on the sound.

Pros

The option of having the mainline on any phone and accessibility.

Cons

Does not work at all time like a landline.

Review Source

Response from OnRelay

January 24, 2020

Thank you for leaving a review and for pointing out the benefit of having the mainline on any phone. Someone from our team will contact you shortly to see if we can bottom out the voice quality issue at your office, which we presume relates to the IP deskphone there. Note another reviewer from your company flagged problems receiving calls in Mexico, which has now been resolved.

MB

Mark B.  
engineer  
Civil Engineering  
Used the software for: 2+ years

### "Good fit & good service"

December 10, 2019

4.0

The biggest benefit for us is the multi-locations. We are spread between 3 to 4 locations but treat our office as a single office. So having a single set of communication is important.

Pros

I like the ability to have my team spread out across various offices. I like the option to have a direct line for various users and to have the global lines reach whichever users we choose and at whatever time we choose. I like that whenever I want something different or have an idea about implementation, I can talk to support and they are very very quick to address it.

Cons

I find it a bit slow to connect via the cell phone app (may take an extra ring or two) and that there is often communication lag via cell phone connections. It consistently works much better from the desk phones.

Reason for choosing OnRelay

We were previously just using cellphones and a two line land line for the main office number but as we expanded locations, transfering calls was a problem. We needed a system that could handle multiple office locations as well as home offices for telecommuting.

Review Source

KA

Kenneth A.  
Manager  
Defense & Space  
Used the software for: 2+ years

### "Good service once you dial it in."

January 21, 2020

4.0

They are a good group and very responsive. But sometimes systems go down and when they do they can adversely affect your business.

Pros

It is easy to use once it is set up. But getting there can be a bit of an issue. It is a good system and easy to use and basically makes your office anywhere you can get cell service.

Cons

Sometimes it glitches, software updates on your cell phone can be a problem, and it takes time to address. So you can miss a few calls. Sometimes it drops calls also.

Review Source

Response from OnRelay

January 23, 2020

Thank you for leaving a comprehensive review. We are always happy when customers find it valuable to take their office anywhere there is a cell service, and glad to hear you find the system straightforward to use and our team responsive. Thank you also for your frank feedback. Stability, reliability, seamless setup and upgrades are indeed essential for office phone services. We have worked hard to improve all those areas over the years you have been a valued customer, and will continue to do so, e.g. with better checks for dated app versions.

KC

Karen C.  
Client Intake Coordinator  
Law Practice  
Used the software for: 1-2 years

### "Good for basics, but bad for transferring calls from user to user"

January 30, 2020

4.0

Pros

It works when you use it in the office between registered user and non-registered user

Cons

Every time we try to transfer a call from a registered user using the app, to another registered user in the office, the call drops,

Review Source

Response from OnRelay

February 6, 2020

Thank you for leaving a review. We are glad to see the basics work as they should, but sorry to see you have had recurring problems transferring calls. We have looked into this as a follow up to your review, and found one scenario where Polycom IP phones that have had a change to their public IP address sometimes must be rebooted to receive call transfers correctly. We mention this since we have previously recorded a few security related incidents per your ISP having changed the public IP of your Internet connection. Otherwise there were significant changes to our signaling protocols necessitated by iOS 13 last fall for iPhone users, which could impact call transfers for iOS 13 users that had not also upgraded our app. So it is important automatic app upgrades are switched on. We are otherwise not aware of or able to reproduce any call transfer problems on our live service, and we will welcome call examples to the contrary if you are still experiencing problems.

KW

Karina W.  
Office Manager  
Legal Services  
Used the software for: 2+ years

### "Overall a great product "

January 17, 2020

4.0

Pros

The ease of calling when away from office landlines.

Cons

The app and the transfer capabilities are faulty. The app does not work when calls are being transferred to the designated line -- it drops the call. Otherwise, the product is good.

Review Source

Response from OnRelay

January 20, 2020

Thank you for your thoughtful review. We are glad to hear you are finding the mobility aspects of the service particularly useful. Someone from our support team will be in touch shortly to investigate why you are having problems with app call transfers. On a general note there were a lot of changes done to our mobile app's signaling mechanisms due to a number of new restrictions imposed by iOS 13 that was released by Apple last fall. So it is really important to update to the latest version of our mobile app from the Apple app store, and also to turn on automatic updating.

SK

Sven K.  
Ceo  
Real Estate  
Used the software for: 2+ years

### "Business use"

December 10, 2019

5.0

No problem and great customer th omer service

Pros

Cost Easy to use No Maintinence business phone No cost to purchase hardware Staff can answer business calls away from desk No need for operator No need for 2 cell phones Easy cloud dash board to evaluate incoming and out going calls No long distance charges Business phone who can recive text Newer been down in 5 years Works in Florida during hurricanes Works during power outages Can set the calls to what employee shall answer And many more advatages

Cons

It works great and incredible clear. Very happy and have used for may years

Reason for choosing OnRelay

Cost and customer service

Review Source

DJ

Denise J.  
Admin Coordinator  
Political Organization  
Used the software for: 2+ years

### "Onrelay"

January 23, 2020

3.0

We would like to get a tutorial on how to use phones with receivers; it is not intuitive

Pros

Customer service and that it is with me in or out of the office

Cons

Calls are being missed and voicemail is not working all the time.

Review Source

Response from OnRelay

January 24, 2020

Thank you for leaving a constructive review. We are happy to do a tutorial. This will also give our team better insight into what part of the app or management(?) user interface you find confusing so it can be addressed in upcoming releases. Someone will be in touch shortly.

DD

Diane D.  
project directorq  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "OnRelay Review"

January 30, 2020

2.0

We use OnRelay to forward office calls to mobile phones We signed up when we got rid of our landlines and need to have one number for the office with the option for callers to connect to specific staff people

Pros

That I can get calls when away from the office

Cons

I cannot always see what number is calling me. I cannot always easily retrieve messages.

Review Source

Response from OnRelay

January 31, 2020

Thank you for leaving a review. We noticed you are using a dated version of Apple's iOS on your iPhone. We recommend you upgrade your iPhone to iOS 13.x, as our software upgrades for iPhone are mainly tested with recent iOS versions. There were in particular quite a few changes needed under the hood with the introduction of iOS 13 last fall that could e.g. affect caller ID presentation.

AP

Aleksandra P.  
Owner  
Leisure, Travel & Tourism  
Used the software for: 2+ years

### "OnRelay service"

November 26, 2019

4.0

Pros

We are a travel agent that use phones a lot since most of our customers contact us by calling in. I like that more than one staff can answer calls to our toll free number and use both their office landline and their smartphone.

Cons

We have been a customer since 2013. In the early days they had stability problems, but when there is a problem they have always been very quick to respond and resolve it.

Review Source

WE

Walid E.  
COO  
Marketing and Advertising  
Used the software for: 2+ years

### "Great Product, even better Customer Service"

December 3, 2019

5.0

The product is great, but the Customer Service team is even better. No matter what time it is, or what the issue is (usually a user generated problem) they are quick, friendly, and always have the right solution.

Pros

The ease of use and the flexibility of the product are unbeatable. No matter where my team is, I know they will be connected and in the loop.

Cons

The iPhone app could use a face-lift, but it works well which is the most important part.

Review Source

NH

Nana H.  
Director of Marketing  
Plastics  
Used the software for: 2+ years

### "OnRelay Suits our Company needs"

December 3, 2019

5.0

We can serve our customers no matter where we are. That is critical for us. It's a nice solution for our business.

Pros

Our company needed a software that could ring in the office or on people's cell phones when they are out of the office.It's easy to transfer calls to each other no matter where we are.

Cons

There were some bugs for a time, but the customer support is FAST and resolves the problem quickly.

Review Source

AP

Amy P.  
Office Worker  
Education Management  
Used the software for: 2+ years

### "Amazing product"

January 23, 2020

5.0

Pros

Flexible- can handle many different users from various locations

Cons

Occasional bugs in not receiving calls but support is very good and quick to sort out issues

Review Source

Response from OnRelay

January 24, 2020

Thank you for your review and for being a valued customer. In growing our business it is always exciting to hear we can successfully support customers in countries where we don't yet have local operations, such as South Africa!

KV

Kjersti V.  
CEO  
Human Resources  
Used the software for: 1-2 years

### "Overwhelmed!!"

November 26, 2019

5.0

Overall , great value!! I’m completely overwhelmed of the support, extra features and OnRelay user friendly system. Highly recommended!

Pros

It’s improves our general customer’s experience of our firm ! My team can communicate regardless of where they are working. Hassel-free setup, outbound calls look professional, the software is easy to use and it’s ultra realible.

Cons

I’m very pleased of OnRelay !! It’s work from everywhere and it’s 100 percent reliable

Review Source

IP

Irina P.  
office manager  
Construction  
Used the software for: 2+ years

### "Excellent customer service"

December 10, 2019

5.0

Pros

we are using Onrelay software everyday. Instead of caring multiple cellphones around all phone calls comes to one. Very convenient and easy to use! Plus excellent customers services! Never had to wait on any issues.

Cons

none. Didn't have any problems.

Review Source

JW

Jude W.  
Owner  
Education Management  
Used the software for: 1-2 years

### "On Relay"

November 27, 2019

5.0

Fantastic support no matter the time of day- they go the extra mile to help you out.

Pros

I love that our team can work from different locations and all be linked into the business- We can also work from our phones if we are not in the office

Cons

Nothing - I love it all- there is nothing I dislike about it.

Reason for choosing OnRelay

Found them online and never looked back- nothing to compare it with locally.

Review Source

EF

Eirik F.  
ceo  
Information Technology and Services  
Used the software for: 1-2 years

### "OnRelay Phone Service"

December 4, 2019

5.0

We have had a few issues with our iPhone apps, but they have been fixed right away

Pros

As a small business selling to large clients, it means a lot to us that the system helps us come across as a big established company

Cons

The flexibility with configuring who responds to company calls at any given time -- and that we can answer them everywhere -- is a great benefit

Review Source

MR

MARIO R.  
Admin  
Plastics  
Used the software for: 2+ years

### "Good Overall"

January 17, 2020

4.0

Pros

Any associate using the service can go into the application make adjustments and navigate easily.

Cons

Transferring calls has a bit of a delay.

Review Source

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