# Helpwise Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Helpwise the right Email Management solution for you? Explore 27 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/197123/Helpwise/reviews --- Helpwise 4.7 (27) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Helpwise Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews SH Sarah H Director Entertainment, 2 - 10 employeesUsed the software for: 6-12 months. “I secured a great deal through Appsumo and have been so happy with helpwise that I brought across a second company to use Helpwise.“ July 12, 2021 JW Jason W Owner Food Production, 2 - 10 employeesUsed the software for: 6-12 months. “The support team is wonderful especially in their responsive time frame.“ July 27, 2021 Abraham C Social Media Manager & Administrative SupportMining & Metals, 2 - 10 employeesUsed the software for: 6-12 months. “They also have a good amount of integrations.“ October 31, 2021 ## Showing most helpful reviews Showing 1-25 of 27 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Masuk Sarker B. Online Instructor Education Management Used the software for: 1-2 years ### "One of the Best Helpdesk Software" November 7, 2020 5.0 HelpWise is my everyday used tool. I've tried many helpdesk services in the past, and they were either too complicated to use or too expensive. But helpwise is very super easy to use and support system is just amazing. Continues development make the helpwise software even better. I hope very soon this will be feature a feature rich product like helpscout. Pros I have 3 different businesses and I manage everything inside in Helpwise. My team check and reply to all emails, provide customer support, chat with customers. Overall it's just increasing my overall companies productivity. Also, I have created help center using helpwise. This way customer can find their answers by themself. It's reduced the support tickets a lot. Last the not least, If I face any problem, their support team tries to fix my problem immediately. It feels like, helpwise is my family :) Cons Help center UI is not so modern and Needs improvement in Chat beacon. Alternatives considered [Help Scout](https://www.capterra.com/p/136909/Help-Scout/)[Intercom](https://www.capterra.com/p/134347/Intercom/) Switched from [Help Scout](https://www.capterra.com/p/136909/Help-Scout/) Because helpwise is similar to helpscount and inexpensive too. Review Source SH Sarah H. Director Entertainment Used the software for: 6-12 months ### "Helpwise Fan! " July 12, 2021 4.0 Pros I secured a great deal through Appsumo and have been so happy with helpwise that I brought across a second company to use Helpwise. The Support team is very attentive and respond within 24 hours. I love that I can schedule emails to send at a later time. Overall am very happy with Helpwise and look forward to a long partnership with them! Cons While the idea of an iOS app is awesome, I have found it challenging and glitchy to use so far. The UI could really use a modern touch but it isn't the end of the world. I rely heavily on the help centre feature and would really love for that to have a make over so that the design is more modern and aligns with my branding. But these are all minor things that really shouldn't put you off this great piece of software that is only going to get better and better! Switched from [HelpSpace](https://www.capterra.com/p/204466/HelpSpace/) Helpwise offer more features and their inbox design is easier to manage multiple requests and replies to the same thread. Review Source VR Verified Reviewer President Information Technology and Services Used the software for: 2+ years ### "Great when it works, but too many bugs" December 2, 2022 3.0 Very time consuming support process will drain you physically end emotionally. Pros When it works (which is rarely) it's awesome. However there are far too many showstopper bugs Cons Far too many bugs. I am emailing support on a weekly/daily basis. It feels like I should be being paid to find bugs and spend time with support to resolve them instead of improving my business. Review Source Abraham C. Social Media Manager & Administrative Support Mining & Metals Used the software for: 6-12 months ### "Great Help Scout Alternative" October 31, 2021 5.0 I am very satisfied and happy with the product. I switched to it without thinking twice. Pros Helpwise works just like Help Scout and it does more! You can create canned responses, automation rules, snooze or schedule a reply or email, make forms that can be embedded, integrate their own live chat widget, has an in-house file manager, and so much more! As you can see, some of these are not available in Help Scout! I really like the UI/UX of this app, it's very modern-looking and easy to navigate. The onboarding was very easy for me. I was able to add a few inboxes in just a few minutes. They also have a good amount of integrations. I use Asana daily on my work and I'm so glad it has native integration with it. Being able to connect your social media channels as inboxes is also another thing to love. Facebook comments can also be connected! That's a time saver for me as I manage our Facebook page. I wanted to try their live chat widget but I haven't had the time to install it yet. This customer support app is a must-have for my e-commerce businesses. I'm so glad I found Helpwise, it will be my go-to service for my customer support tasks. Cons I hope they can add more integrations in the future. I'm using Sendinblue and I hope I can also connect it with this app. Other than that, there's nothing to dislike on Helpwise. Switched from [Help Scout](https://www.capterra.com/p/136909/Help-Scout/) It has more features and also good pricing. Review Source WH Walter H. Owner Internet Used the software for: 6-12 months ### "Surprising gem in the customer support SAAS space" June 30, 2021 5.0 Overall the best customer support software I've tried. Not perfect, but the one I'm happy to use and would recommend to anyone that asks. Pros The best part of Helpwise actually turned out to be their own customer support. I cycled through a few customer support solutions before I chanced on Helpwise and surprisingly some of them don't even have easy to use support for their own software. Not Helpwise. Their own customer support is fast, responsive, tailored to your issue and best of all, whenever I've found minor issues in the software it's been fixed within hours. I've never seen that before in any other SAAS tool I've used. Cons No software is perfect and for Helpwise there are minor issues from time to time, like the notifications not going away after clicking, or occasionally being redirected to a 404 screen. But whenever these things have come up I've mentioned them to Helpwise via their live chat and it's been fixed within 24 hours. Review Source Marcelo B. CEO Education Management Used the software for: Less than 6 months ### "Brilliant and Easy to use." July 20, 2020 5.0 The experience has been brilliant. I have nothing to complain about. Only good things to say. In addition to that, the customer support is brilliant. Pros The ability to do the tasks fast. The interface is very easy to use and to navigate. By the way, the support is superb. \[SENSITIVE CONTENT HIDDEN\]gives a brilliant support... As the software is in English and my audience does not speak english, the team made some changes inside Helpwise so that I could use it for my audience. Can you believe that? Neither do I. They added fields inside the platform so that I could use it for my audience. It is really amazing what these guys did. Again Helpwise is very well designed tool, easy to use so that you can achieve what is was developed to do. Help you to give the best support to your clients. Cons The chat support is very new. I was expecting them to have a more robust chat support. I really believe that they will improve it in the future. Review Source Roger P. Director Consumer Services Used the software for: 1-2 years ### "Great for team mailbox" May 1, 2022 5.0 Support very fast. Helpwise is very open to any suggestions for improvement. Pros Great for managing incoming emails into a shared inbox. One email address for the team, and emails no longer go missing or unanswered. We now answer all emails much faster than before. Cons There is nothing that we don't like about Helpwise. Review Source VR Verified Reviewer Co-Founder and CTO Computer Software Used the software for: Less than 6 months ### "Great collaboration tool for various teams" May 11, 2020 5.0 I managed to get my team onboarded without any hassle. We have started using it for our customer support, marketing, recruitment and development teams. As a startup, we are definitely winning with Helpwise with increased productivity and efficient communication. Lastly, they have got a super-responsive customer support team. Pros 1\. Super easy and quick to set up and get started 2. Intuitive and clean UI/UX 3. Being able to see who is viewing the same email thread in real-time. This has made my life really easier. 4. Seamless integration with Hubspot CRM Cons Nothing so far. Email formatting options could be slightly better, I checked with the team and multiple updates are already upcoming. Review Source Sven H. CEO Education Management Used the software for: Less than 6 months ### "Great shared inbox" June 15, 2021 5.0 We have got the shared inbox, and that helps a lot. Since normally i am on every CC on every mail. Now we can take a discussion instead of mail so we have everything in one place. Same with mail, som just one answers the mail. Pros It has it all. Autoanswers, discussions, Rules, ticket and chat Cons I would like it to have translation into my language when i send out mail on autoanswers. But that is just a very minor detail. Review Source VR Verified Reviewer PRESIDENT Accounting Used the software for: Less than 6 months ### "AWESOME SOFTWARE" July 8, 2021 5.0 Pros FEATURES AND CUSTOMER SERVICE, QUICK RESPONSE TIME Cons THERE NOTHING IN THE SOFTWARE THAT WE DON'T LIKE. Review Source JC Joseph C. Owner Professional Training & Coaching Used the software for: 1-2 years ### "Fantastic Software" February 10, 2023 5.0 Pros I use Helpwise daily to support all incoming email. The saved replies are amazing and the ability to make internal notes is great Cons None that I can really think about, as it does the job! Reason for choosing Helpwise Was recommended to me Review Source CG Christina G. Head of HR/Customer Service Consumer Goods Used the software for: 1-2 years ### "Great product for Customer Service" May 9, 2022 5.0 Great service to have Pros Super easy to tag colleagues and keep on top of email threads Cons I sometimes am not sure if the reports are accurate Review Source LS Lex S. Problem Solver Logistics and Supply Chain Used the software for: 6-12 months ### "Helpwise is great" May 4, 2022 5.0 I have had a great experience with helpwise. No issues Pros Product is easy to use and effective. Allowing us to have multiple shared inboxes is great Cons We have ran into storage issues before. The ability to increase storage when we get near capacity would be great Review Source FA Florencia A. Administrador Hospitality Used the software for: Less than 6 months ### "Nuestra experiencia con Helpwise" April 29, 2022 4.0 Pros Nos gusta que el soporte tecnico esta abierto constamente a nuevas modificaciones ante nuestras sugerencias en el uso. Cons Encontrar correos pasados cuando tenes varias bandejas de entradas o direcciones de correos es muy complejo. Si bien estan trabajando en el beta del universal inbox seria agradable tener una sola bandeja donde lleguen los emails de todas las cuentas y luego uno poder ir moviendolos como lo desee. Review Source JCL Julio César L. HR Consultant Education Management Used the software for: Less than 6 months ### "Helpwise una muy buena alternativa para centralizar correos con seguimiento y soporte" May 4, 2022 5.0 Excelente, seguro y disponible en todo momento Pros Fácil de implementar y usar. Uso en computadora y en celular Invitar y delegar seguimiento de correos. Cons Enlazar a un embudo de correo. Permita crear una landing page. Reason for choosing Helpwise Centralización de todos los servicios de correos Review Source SE Selle E. Ceo Marketing and Advertising Used the software for: 6-12 months ### "Email Collaboration " October 6, 2020 5.0 It’s fairly easy to use and I like the automations Pros We love the ability to see everyone’s email boxes and make internal notes on how to handle requests Cons The UI isn’t the best, it could also use the ability to view all inboxes in one place Review Source JS Jonatan S. CEO Consumer Goods Used the software for: 6-12 months ### "Easy to use & effective" May 6, 2022 5.0 It's been great. Pros Easy to use & works well. My team uses it every day to answer customer emails. Cons Nothing to complain about really, it's easy to use which is the biggest thing and it has all the necessary features. Review Source JM Justin M. Electrician Construction Used the software for: I used a free trial ### "Very handy" February 12, 2023 4.0 Great and support were very helpful. Pros The tagging and filing of emails, send and close is great. Cons The alerts on a iPhone could be better, also the email search function. Reason for choosing Helpwise It's the only one I've tried Review Source AH Aisha H. Finance Assistant Non-Profit Organization Management Used the software for: Less than 6 months ### "Helpwise is pretty great" February 1, 2023 5.0 Really great! Pros I like how organized it is, and how easy it is to find things. Cons Honestly, nothing. Everything is pretty easy to navigate and work, so I don't have any issues with it. Review Source JW Jason W. Owner Food Production Used the software for: 6-12 months ### "Great help desk software " July 27, 2021 5.0 Wonderful to use thus far especially if you have a small business. Customers care takes care of any problem you might have. Might not be perfect, but definitely would recommend to anyone. Pros What I love most is that I can schedule emails to be sent any time I want. The support team is wonderful especially in their responsive time frame. Cons Only problem I have is that notifications don’t go away immediately after clicking, other than that I have no problem. Review Source MP Michelle P. Assistant Reservations Manager Hospitality Used the software for: Less than 6 months ### "Helpwise Review" May 4, 2022 3.0 Pros Email assignment and round-robin mail routing Cons Inaccurate team performance reports and delayed support response Review Source VR Verified Reviewer Engineer Computer Software Used the software for: I used a free trial ### "Great software.." April 15, 2020 5.0 Pros It is a nice shared inbox software which is really easy and handy. Cons As such, i did not find any problem in it. Review Source TM Teesha M. Complaints Team Leader Consumer Services Used the software for: Less than 6 months ### "great product " May 3, 2022 5.0 Pros the software easy to use and easy layout the reports / dashboard very good Cons no log in and out times, order of emails should be oldest first Review Source JS James S. Project Supervisor Construction Used the software for: Less than 6 months ### "Honest Feedback" April 29, 2022 5.0 Pros The platform is very easy to learn and it makes being "one team" so much easier! Cons I honestly don't have any cons I can think of, I'm sure there are things that could be better but i don't have any complaints. Review Source SA Sejal A. Operations Head Entertainment Used the software for: Less than 6 months ### "Promising tool" April 15, 2020 5.0 Pros We were looking for a shared inbox software when we came across helpwise, have to say it has been really helpful for our remote team. Cons Took us a little time to understand the software being first timers. Review Source Similar Products Featured