--- title: "Helpwise Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Helpwise Software - reviews, pricing plans, popular comparisons to other Customer Support products and more." source_url: "https://www.capterra.com/p/197123/Helpwise/" page_type: "product" language: "en" --- # Helpwise Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Helpwise ## What is Helpwise? Helpwise allows customer focus teams to convert customer queries to customer delight. It serves as a one-stop solution for customer support and sales reps who want to handle customer communication across multiple channels, using one platform. Using Helpwise, companies can manage team emails, social media messages, WhatsApp messages, SMS, and live chat conversations as well! With Helpwise, companies can create Knowledgebases and chatbots as well as provide faster and better customer support. ## What is Helpwise used for? [Email Management](https://www.capterra.com/email-management-software/)[Customer Support](https://www.capterra.com/customer-support-software/)[Customer Service](https://www.capterra.com/customer-service-software/) Top alternative Featured Overall rating Based on 27 user reviews Reviews sentiment Positive 93% Neutral 7% Negative 0% Starting price $12 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Helpwise?[Manage this product listing](https://www.g2.com/products/helpwise/claim_requests/new?auto=true) ## Helpwise Overview Updated September 2026 AI summary Helpwise centralizes email and customer communications for businesses of all sizes, offering shared inboxes, collaboration tools, and response management across email, chat, and social media channels. With features like workflow automation, customizable templates, real-time analytics, and integrations, it supports customer support and engagement teams. Helpwise is available as a cloud-based and mobile solution for flexible deployment. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Helpwise 4.7 (27) VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $12 Per User, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (27) Ease Of Use 4.6 (1,769) Value For Money 4.7 (23) Value For Money 4.6 (1,519) Customer Service 4.7 (24) Customer Service 4.7 (1,538) ## Helpwise alternatives [4.6 (93)](https://www.capterra.com/p/83211/HappyFox/reviews/) Starting price $24.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.7 (32)](https://www.capterra.com/p/10031687/Text/#reviews) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (3,475)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) [4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/144040/Tidio-Chat/) ## FAQs about Helpwise Overview ### Which roles and teams benefit most from Helpwise? Helpwise is most used by business owners, executives, and operations leaders who need shared visibility into customer conversations and faster team responses. Customer service, HR, finance, and reservations teams use it to manage inboxes, assign requests, track follow-ups, and keep internal communication organized across multiple stakeholders. Answer based on 27 reviews Overview ### What company size and industries is Helpwise built for? Helpwise is built mainly for small businesses and support teams, with 81% of reviewers from small companies and Education Management leading at 15%. It also serves midsize businesses at 11% and enterprises at 7%, with Hospitality at 11% and Consumer Goods at 7% among common industries. Answer based on 27 reviews Features and Usability ### What are the key features of Helpwise? Helpwise includes shared inboxes, inbox management, email management, and customer communication tools for handling messages across channels. It also offers workflow automation, automated routing, autoresponders, canned responses, role-based permissions, SLA management, knowledge base management, reporting and analytics, and third-party integrations. Integrations ### Which third-party tools and platforms does Helpwise integrate with? Helpwise integrates with over 30 third-party tools across project management, CRM, email, and scheduling. Key integrations include Asana, Basecamp, ClickUp, Gmail, Google Calendar, HubSpot CRM, Instagram, Jira, Microsoft Outlook, and Pabbly Connect, along with Capsule, Dialpad, Freshsales, and JustCall. Answer based on 3 reviews Getting Started and Support ### What training and onboarding options does Helpwise offer? Helpwise provides live online sessions, webinars, and documentation to help teams get started. Live online sessions and webinars support guided instruction, while documentation offers written reference material for setup and product use. Getting Started and Support ### What customer support options does Helpwise offer? Helpwise provides email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. Users describe support as responsive and helpful, with quick fixes for minor issues and onboarding that is easy to manage, though some note chat support still feels new and could improve. Answer based on 9 reviews ## Features AI summary Based on 17,634 Customer Support reviews Capterra data shows that buyers of email management software rank the following features as their top priorities: - **Inbox Management** (**54%** of reviewers rated this feature as critical) - **Search/Filter** (**42%**) - **Email Tracking** (**45%**) Helpwise supports **Inbox Management** and **Search/Filter**, giving teams a clear way to organize shared conversations and quickly find important messages. However, it does not offer **Email Tracking**. Instead, it provides other features that reviewers also rate highly, including **Email Monitoring** (**46%**), **Spam Blocker** (**43%**), and **Alerts/Notifications** (**42%**), helping businesses keep watch over incoming activity, reduce unwanted messages, and stay informed about updates as they happen. Inbox Management 5.0 (2) 150.00% of 2 reviewers that rated this feature as important or highly important Organize, prioritize, and manage incoming communications Search/Filter 3.2 (5) 20.00% of 5 reviewers that rated this feature as important or highly important Search and filter data across systems to locate required information by entering keywords or certain criteria Email Monitoring 4.6 (8) 50.00% of 8 reviewers that rated this feature as important or highly important Ability to oversee and optimize the operations of a mail server Spam Blocker 4.2 (5) 40.00% of 5 reviewers that rated this feature as important or highly important Filters used to determine different types of malware threats Alerts/Notifications 1.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Reporting/Analytics 4.0 (7) 0.00% of 7 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Helpwise 72 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Autoresponders: Create and automatically send premade copy in response to customer messages - Canned Responses: Shortcuts for inputting frequently used messages - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Communication: Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Document Storage: Store and organize documents in a centralized system - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Monitoring: Ability to oversee and optimize the operations of a mail server - Email Templates: Pre-made examples and templates for emails - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - For Sales Teams/Organizations: Caters to sales teams - Help Desk Management: Managing service requests, incidents, IT issues & support with a ticketing system - Inbox Management: Organize, prioritize, and manage incoming communications - Interaction Tracking: Track interaction history by documenting conversations for contacts - Key Performance Indicators: Quantifiable metrics to track objectives, gauge milestones, and evaluate the success of a particular activity - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Live Chat: Ability to chat online in real time - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multiple User Accounts: Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service - Offline Form: Form to collect visitor contact information when live chat isn't available - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Response Management: Planning and managing of resources and procedures to mitigate the impact of events and incidents - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Routing: Plan daily routes to optimize employee scheduling and provide directions - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Shared Inboxes: An email inbox that can be accessed and managed by multiple individuals - Signature Management: Add and maintain centralized email signature(s) across an organization - Single Sign On: Allow users to access multiple services after entering their login credentials once - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Spam Blocker: Filters used to determine different types of malware threats - Support Ticket Management: Allow customers/users to submit support queries and service requests - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Transfers/Routing: Transfer queries and organize messages between agents - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Website Integration: Seamlessly integrates with 3rd party websites - Whitelisting/Blacklisting: Control system access and/or deliverability for applications and email addresses - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.7 (27) 4.7 Based on 27 reviews ## Pricing Value for money 4.7 (23) Free Trial Basic $12.00 Per User,Per Month Value for money 4.7 (23) 4.7 Based on 23 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Trello](https://www.capterra.com/p/211559/Trello/)[ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ Basecamp](https://www.capterra.com/p/56808/Basecamp/)[ Asana](https://www.capterra.com/p/184581/Asana-PM/)[ Gmail](https://www.capterra.com/p/202338/Gmail/)[ Shopify](https://www.capterra.com/p/83891/Shopify/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (24) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (24) 4.7 Based on 24 reviews ## User reviews Overall rating 4.7 Based on 27 reviews Filter by rating 5(22) 4(3) 3(2) 2(0) 1(0) Mentioned topic Sorted by most recent JM Justin M. Electrician Construction ### "Very handy" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 12, 2023 Great and support were very helpful. Pros The tagging and filing of emails, send and close is great. Cons The alerts on a iPhone could be better, also the email search function. Reasons for choosing Helpwise It's the only one I've tried Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JC Joseph C. Owner Professional Training & Coaching ### "Fantastic Software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 10, 2023 Pros I use Helpwise daily to support all incoming email. The saved replies are amazing and the ability to make internal notes is great Cons None that I can really think about, as it does the job! Reasons for choosing Helpwise Was recommended to me Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AH Aisha H. Finance Assistant Non-Profit Organization Management ### "Helpwise is pretty great" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 1, 2023 Really great! Pros I like how organized it is, and how easy it is to find things. Cons Honestly, nothing. Everything is pretty easy to navigate and work, so I don't have any issues with it. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AN Aria N. Program Officer Non-Profit Organization Management ### "Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 January 17, 2023 Pros Everybody an access to use and email clients from one base Cons Clearer inbox section so that it shows exactly the emails we receive in our inbox Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AN Anonymous User President Information Technology and Services ### "Great when it works, but too many bugs" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 3/10 December 2, 2022 Very time consuming support process will drain you physically end emotionally. Pros When it works (which is rarely) it's awesome. However there are far too many showstopper bugs Cons Far too many bugs. I am emailing support on a weekly/daily basis. It feels like I should be being paid to find bugs and spend time with support to resolve them instead of improving my business. Switched from [MSP Manager](https://www.capterra.com/p/242257/MSP-Manager/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CG Christina G. Head of HR/Customer Service Consumer Goods ### "Great product for Customer Service" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 9, 2022 Great service to have Pros Super easy to tag colleagues and keep on top of email threads Cons I sometimes am not sure if the reports are accurate Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JS Jonatan S. CEO Consumer Goods ### "Easy to use & effective" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 6, 2022 It's been great. Pros Easy to use & works well. My team uses it every day to answer customer emails. Cons Nothing to complain about really, it's easy to use which is the biggest thing and it has all the necessary features. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JC Julio Cesar L. HR Consultant Education Management ### "Helpwise una muy buena alternativa para centralizar correos con seguimiento y soporte" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 May 4, 2022 Excelente, seguro y disponible en todo momento Pros Fácil de implementar y usar. Uso en computadora y en celular Invitar y delegar seguimiento de correos. Cons Enlazar a un embudo de correo. Permita crear una landing page. Reasons for choosing Helpwise Centralización de todos los servicios de correos Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LS Lex S. Problem Solver Logistics and Supply Chain ### "Helpwise is great" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 4, 2022 I have had a great experience with helpwise. No issues Pros Product is easy to use and effective. Allowing us to have multiple shared inboxes is great Cons We have ran into storage issues before. The ability to increase storage when we get near capacity would be great Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MP Michelle P. Assistant Reservations Manager Hospitality ### "Helpwise Review" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 May 4, 2022 Pros Email assignment and round-robin mail routing Cons Inaccurate team performance reports and delayed support response Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/197123/Helpwise/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.