# Helpwise Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Helpwise Software - reviews, pricing plans, popular comparisons to other Email Management products and more. Source: https://www.capterra.com/p/197123/Helpwise --- # Helpwise Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Helpwise ## What is Helpwise? Helpwise allows you to manage your team inboxes (sales@xyz.com, support@xyz.com, hr@xyz.com) with ease. What's more, it takes less than 5 minutes to setup! With Helpwise, you can assign and tag conversations, collaborate within the team, setup CSAT and get all reporting metrics in a click. You can also create a Knowledge base within Helpwise to share with your team or with customers. Convert customer queries into customer delight by never missing out on an email again. ## What is Helpwise used for? [Email Management](https://www.capterra.com/email-management-software/)[Customer Support](https://www.capterra.com/customer-support-software/)[Customer Service](https://www.capterra.com/customer-service-software/) Overall rating Based on 27 user reviews Reviews sentiment Positive 93% Neutral 7% Negative 0% Starting price $12 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Helpwise?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.saaslabs.co/&name=Helpwise) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Helpwise 4.7 (27) VS. [4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $12 Per User, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (27) Ease Of Use 4.6 (1,733) Value For Money 4.7 (23) Value For Money 4.6 (1,487) Customer Service 4.7 (24) Customer Service 4.7 (1,506) ## Helpwise alternatives [4.5 (286)](https://www.capterra.com/p/132901/Front/reviews/) Starting price $25.00 Per User, Per Month [4.5 (2,211)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting price $20.00 Per User, Per Month [4.7 (907)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/) Starting price $14.99 Per User, Per Month Highest Rated [4.7 (24,044)](https://www.capterra.com/p/135003/Slack/reviews/) Starting price $8.75 Per User, Per Month ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Email Monitoring 4.6 (8) 50.00% of 8 reviewers that rated this feature as important or highly important Ability to oversee and optimize the operations of a mail server Reporting/Analytics 4.0 (7) 0.00% of 7 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Knowledge Base Management 4.3 (6) 33.33% of 6 reviewers that rated this feature as important or highly important Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Response Management 4.5 (6) 50.00% of 6 reviewers that rated this feature as important or highly important Planning and managing of resources and procedures to mitigate the impact of events and incidents Shared Inboxes 5.0 (6) 0.00% of 6 reviewers that rated this feature as important or highly important An email inbox that can be accessed and managed by multiple individuals Archiving & Retention 4.6 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Helpwise 69 features Define levels of authorization for access to specific files or systems Track and document all activities across devices, networks, and other systems System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Create and automatically send premade copy in response to customer messages Shortcuts for inputting frequently used messages Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Provides a channel for team members to share media files, communicate, and work together Manage and track all internal and external communication conducted via calls, email, text, or chat Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. A collection of customer information such as contact details, demographics, previous interactions, etc. Access previous interactions or concerns to maintain customer relationships Add customized logos and colors to align with company branding Customize contracts and forms to collect specific information Pre-designed layouts that can be customized to match preferences and requirements Store and organize documents in a centralized system Manage, store and organize emails within the system or via third-party apps Ability to oversee and optimize the operations of a mail server Pre-made examples and templates for emails Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Public or private sharing of digital files such as documents, audio/video, images, and more Caters to sales teams Managing service requests, incidents, IT issues & support with a ticketing system Organize, prioritize, and manage incoming communications Track interaction history by documenting conversations for contacts Quantifiable metrics to track objectives, gauge milestones, and evaluate the success of a particular activity Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Ability to chat online in real time Access software remotely via mobile devices Access the system via a mobile application Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service Form to collect visitor contact information when live chat isn't available Copy on the page or chat window encouraging the user to engage with the chat option Streamlining repetitive tasks and activities through automated and predefined workflows Analyze and gain insights into data in real-time Engage in direct, instant messaging with consumers Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Planning and managing of resources and procedures to mitigate the impact of events and incidents Set & manage permission levels based on user roles and restrict access to only authorized individuals Plan daily routes to optimize employee scheduling and provide directions Search and filter data across systems to locate required information by entering keywords or certain criteria Online portal through which end users can access the system, manage tasks, or obtain information Set and monitor service level agreements to ensure timely response and resolution An email inbox that can be accessed and managed by multiple individuals Add and maintain centralized email signature(s) across an organization Allow users to access multiple services after entering their login credentials once Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Filters used to determine different types of malware threats Allow customers/users to submit support queries and service requests Gauge satisfaction and receive information for improvement and success Attach digital tags to documents and assets for identification, search, or monitoring purposes Set up connections to third-party platforms to improve business processes View messages sent by both parties during the chat conversation Transfer queries and organize messages between agents Interact with data visualization elements, such as charts and graphs, to drill down into data Seamlessly integrates with 3rd party websites Control system access and/or deliverability for applications and email addresses Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.7 (27) 4.7 Based on 27 reviews ## Pricing Value for money 4.7 (23) Free Trial Basic $12.00 Per User,Per Month Value for money 4.7 (23) 4.7 Based on 23 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Trello](https://www.capterra.com/p/211559/Trello/)[ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ Basecamp](https://www.capterra.com/p/56808/Basecamp/)[ Asana](https://www.capterra.com/p/184581/Asana-PM/)[ Gmail](https://www.capterra.com/p/202338/Gmail/)[ Shopify](https://www.capterra.com/p/83891/Shopify/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (24) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (24) 4.7 Based on 24 reviews ## User reviews Overall rating 4.7 Based on 27 reviews Filter by rating 5(22) 4(3) 3(2) 2(0) 1(0) Mentioned topic Sorted by most recent JM Justin M. Electrician Construction ### "Very handy" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 12, 2023 Great and support were very helpful. Pros The tagging and filing of emails, send and close is great. Cons The alerts on a iPhone could be better, also the email search function. Reasons for choosing Helpwise It's the only one I've tried Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JC Joseph C. Owner Professional Training & Coaching ### "Fantastic Software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 10, 2023 Pros I use Helpwise daily to support all incoming email. The saved replies are amazing and the ability to make internal notes is great Cons None that I can really think about, as it does the job! Reasons for choosing Helpwise Was recommended to me Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AH Aisha H. Finance Assistant Non-Profit Organization Management ### "Helpwise is pretty great" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 1, 2023 Really great! Pros I like how organized it is, and how easy it is to find things. Cons Honestly, nothing. Everything is pretty easy to navigate and work, so I don't have any issues with it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Aria N. Program Officer Non-Profit Organization Management ### "Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 January 17, 2023 Pros Everybody an access to use and email clients from one base Cons Clearer inbox section so that it shows exactly the emails we receive in our inbox Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User President Information Technology and Services ### "Great when it works, but too many bugs" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 3/10 December 2, 2022 Very time consuming support process will drain you physically end emotionally. Pros When it works (which is rarely) it's awesome. However there are far too many showstopper bugs Cons Far too many bugs. I am emailing support on a weekly/daily basis. It feels like I should be being paid to find bugs and spend time with support to resolve them instead of improving my business. Switched from [MSP Manager](https://www.capterra.com/p/242257/MSP-Manager/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CG Christina G. Head of HR/Customer Service Consumer Goods ### "Great product for Customer Service" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 9, 2022 Great service to have Pros Super easy to tag colleagues and keep on top of email threads Cons I sometimes am not sure if the reports are accurate Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JS Jonatan S. CEO Consumer Goods ### "Easy to use & effective" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 6, 2022 It's been great. Pros Easy to use & works well. My team uses it every day to answer customer emails. Cons Nothing to complain about really, it's easy to use which is the biggest thing and it has all the necessary features. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JC Julio Cesar L. HR Consultant Education Management ### "Helpwise una muy buena alternativa para centralizar correos con seguimiento y soporte" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 May 4, 2022 Excelente, seguro y disponible en todo momento Pros Fácil de implementar y usar. Uso en computadora y en celular Invitar y delegar seguimiento de correos. Cons Enlazar a un embudo de correo. Permita crear una landing page. Reasons for choosing Helpwise Centralización de todos los servicios de correos Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LS Lex S. Problem Solver Logistics and Supply Chain ### "Helpwise is great" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 4, 2022 I have had a great experience with helpwise. No issues Pros Product is easy to use and effective. Allowing us to have multiple shared inboxes is great Cons We have ran into storage issues before. The ability to increase storage when we get near capacity would be great Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MP Michelle P. Assistant Reservations Manager Hospitality ### "Helpwise Review" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 May 4, 2022 Pros Email assignment and round-robin mail routing Cons Inaccurate team performance reports and delayed support response Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/197123/Helpwise/reviews/) Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)