# Shipox DMS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Shipox DMS the right Logistics solution for you? Explore 11 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/197133/Shipox-DMS/reviews --- Shipox DMS 3.9 (11) [View alternatives](https://www.capterra.com/p/197133/Shipox-DMS/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Shipox DMS Ease of use 3.5 Customer Service 3.8 ## Showing most helpful reviews Showing 1-11 of 11 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MA Mohamed A. Strategic Planning and PMO Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Mohamed Ashraf " November 30, 2023 5.0 Pros flexibility of the team for enhancements Cons lack of handover between internal shipox teams Review Source SA Saeed A. Project Manager Logistics and Supply Chain Used the software for: 2+ years ### "amazing team" April 25, 2024 5.0 Pros excellence customer experience and support 24/7 Cons there is no branch for the company in saudi arabia Review Source TS Thamer S. Web developer Logistics and Supply Chain Used the software for: 2+ years ### "Broken System with the worst support imaginable " February 8, 2026 1.0 you can see my old review in this page , as we were happy with the product then, but as stated things changed for the worse. Now its a Broken system with missing QoL features and bad support teams (who'll sarcastically reply to your support emails when you call out that their "fix" wasn't tested at all, and play the blame game whenever an issue occurs) your business depends on an integration with the two biggest E-commerce platforms in the region? they'll make sure the integration breaks in every week of the year and with every change these platforms make and shift the blame until we quietly fix the issue pretending that it doesn't re-occur every month. Pros used to have better support in 2024 and before, and it did have issues then but they were sporadic and non-recurring. Cons Ease of use: it depends on what part of the system we're talking , but most of it is designed to do the bare minimum, and to push you to pay for them to develop it to work properly so they can showcase this addition to their other customers as their improvement Value for money: its cheap and you'll feel it in every possible way. Route optimisation: bring your own Google API keys and pay extra to have them enable it. Alternatives considered [Shipsy](https://www.capterra.com/p/164099/Shipsy/)[Tookan](https://www.capterra.com/p/218952/Tookan/) Reason for choosing Shipox DMS because of its integrations to local platfroms Review Source VR Verified Reviewer CTO Consumer Goods Used the software for: Less than 6 months ### "Great software to deploy for a startup" April 22, 2022 4.0 Pros We had a great interaction with the team, they were always easy to comunicate. We did count with a great IT team at the time and they help us go through the whole process. We like many of the features that were ready to use after the setup Cons As per described we didnt have a IT team, so the set up was not as fast however they did offer us an option to have all handled by them. Still it would have been nice to have a more simple setup. Review Source OA Oluwafemi A. Head Of Logistics Logistics and Supply Chain Used the software for: 1-2 years ### "Functionalities " January 31, 2020 5.0 Easy to use , it hardly breaks down interms of bugs or internal server issues and the mobile application is simply amazing Pros Very user friendly and easy to use interms of functionality Cons Pricing model is not well detailed enough and not flexible interms of usage Reason for choosing Shipox DMS It’s detailed enough and supports the entire logistics process Review Source Response from zip24 April 21, 2022 Thank you for taking the time to provide us your feedback. OY Osama Y. Software Engineer Logistics and Supply Chain Used the software for: 6-12 months ### "Sexy on the outside. Ugly on the inside." April 21, 2022 2.0 Bad. Perhaps we didn't ask many questions before Pros \- Good Web Design: Nice colors and UI elements. Cons \- No admin API: You won't be able to manage or apply your own logic as an administrator, because they don't have APIs with admin privileges. - Integrations are prone to errors: We spent more than 6 months trying to get the team to set up just one integration with Salla. The already sat up integrations such as Zid often produces errors and orders don't reach Shipox's dashboard. - Doesn't support extra COD charges: You won't be able to apply extra COD charge as their system doesn't support it. - Route optimization doesn't work: Despite their advertising that they have route optimization, sadly after 5 months of purchasing their product, we found out their route optimization solution wasn't ready yet. - Slow responding customer support: Their customer support team doesn't respond quickly to you in case of critical issues. We had to contact the development team lead directly in case we experience emergency issues. - Expensive add ons: They will charge you massive amounts of money for small features. Integrating your SMS provider with Shipox will cost you more than $2000. Alternatives considered [Tookan](https://www.capterra.com/p/218952/Tookan/) Reason for choosing Shipox DMS As the title said "sexy on the outside, ugly on the inside" Review Source CT Catalin T. Operation manager Food & Beverages Used the software for: 6-12 months ### "Eathos UAE " April 19, 2022 3.0 Shipox was meant to help with automize the delivery service,orders to land in the POS and from there to shipox and drivers which is still not happening most of the times,we still need to have at least one person doing this. Pros The idea behind the software is great,would be a great tool if would be fixed. Id love the drivers live tracking if would work Cons Not very user friendly,takes some time to get used with. Reason for choosing Shipox DMS Shipox is the first kind of software we are using but honestly if things don't improve will have to look for something else. Review Source Response from zip24 April 21, 2022 Thank you for taking the time to provide us your feedback. We are really sorry to hear of the difficulties you've had with our software. This definitely doesn't sound like the service we try to provide to our customers & we'd like to look into this for you. We will investigate this issue and get back to you shortly. AA Azamat A. CEO Logistics and Supply Chain Used the software for: 6-12 months ### "I recommend Shipox DMS for the delivery companies" January 31, 2020 5.0 It is very easy and clear to use in Logistic systems. Pros The most appreciated features are 1. Well-organized tracking system; 2. User-friendly mobile applications for Customer and Driver; 3. Exact control on COD (Cash on Delivery); 4. Full and open information on Customer's Web Cons When downloading the dynamic report it takes a little bit longer. Review Source Response from zip24 April 21, 2022 Thank you for taking the time to provide us your feedback. ASB Alex Sandro B. Director Logistics and Supply Chain Used the software for: Less than 6 months ### "Unless you are an IT do not buy it" April 26, 2022 3.0 I just lost my money I pay for white label I did 4 training and it time I have to explain what my company do was very disappointing Pros Maybe if you are an it you can buy and love the system Cons You will not understand the system you can’t use in UK for post codes and all the couriers will agree make the system useless Review Source FU Furkan U. CTO Logistics and Supply Chain Used the software for: 6-12 months ### "Reliable DMS for your fleet" March 20, 2020 5.0 Pros Shipox with its highly reliable and lean software helps our customers to manage their fleet with ease. With easy and straight forward pricing and setup Shipox makes it very easy to start your operations in distribution. Managing Fleet become easier with Shipox. Cons Actually the integration was very easy for us and customer support was well enough. I hope keep up the good work Review Source Response from zip24 April 21, 2022 Thank you for taking the time to provide us your feedback. MK Mohammad K. Business Process Analyst Logistics and Supply Chain Used the software for: Less than 6 months ### "Wideview Dashboard" April 28, 2020 5.0 Pros Easy to learn, main control center on all customers' orders, high performance and lite, easily customized Cons Integration with customers take long time Review Source Response from zip24 April 21, 2022 Thank you for taking the time to provide us your feedback. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.