--- title: "bsport Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about bsport Software - reviews, pricing plans, popular comparisons to other Gym Management products and more." source_url: "https://www.capterra.com/p/197172/bsport/" page_type: "product" language: "en" --- # bsport Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 29, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) bsport ## What is bsport? bsport is a leading all-in-one management platform for the wellness industry. We help over 2,000 studios in 30+ countries streamline their operations with cutting-edge technology. Our platform has been designed to support all aspects of studio management, from scheduling and bookings, to membership management, marketing automation and payment processing. Our user-friendly interface enables owners to easily manage their business operations while providing members a premium branded experience. ## What is bsport used for? [Yoga Studio](https://www.capterra.com/yoga-studio-software/)[Pilates Studio](https://www.capterra.com/pilates-studio-software/)[Membership Management](https://www.capterra.com/membership-management-software/) Recognitions Shortlist Overall rating Based on 332 user reviews Reviews sentiment Positive 86% Neutral 5% Negative 8% Pros & cons Reliable and efficient customer service Proactive and accessible support team Unreliable and delayed payment handling Starting price €150 Per Feature, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - Fitness / 2026 - Yoga Studio / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## bsport alternatives Highest Rated [4.9 (243)](https://www.capterra.com/p/190526/LegitFit/reviews/) Starting price $129.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.4 (97)](https://www.capterra.com/p/143341/Hapana/reviews/) Starting price $285.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.8 (346)](https://www.capterra.com/p/150357/Teamup/reviews/) Starting price $119.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.4 (356)](https://www.capterra.com/p/136861/Glofox/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/197172/bsport/alternatives/) ## FAQs about bsport Overview ### What problems does bsport solve? bsport solves daily studio management bottlenecks by centralizing bookings, memberships, payments, client profiles, scheduling, and marketing automation in one system. It reduces manual admin, client support requests, and fragmented tools while improving visibility into attendance and revenue. Studio owners, front-desk teams, instructors, and wellness or fitness managers benefit most. Answer based on 250 reviews Overview ### Which roles and teams benefit most from bsport? bsport is most used by studio owners, founders, directors, and general managers running fitness or wellness businesses. These leaders rely on it to centralize class scheduling, memberships, payments, and client communication. Front-desk and operations managers also benefit by streamlining daily administration, booking workflows, and overall studio performance tracking. Answer based on 330 reviews Overview ### What company size and industries is bsport built for? bsport is built mainly for small fitness and wellness businesses, with 99% of reviewers from small companies and 48% in Sports. It specializes in boutique and elite fitness or wellness operations, and reviewer data shows strong fit for Health, Wellness and Fitness businesses as well, which account for 39% of users. Answer based on 330 reviews Features and Usability ### What are the key features of bsport? bsport includes core studio operations features like class scheduling, teacher and class management, online booking, client management, and payment processing. Differentiating features include automated email marketing, branded mobile apps, memberships and passes management, and reporting dashboards that track reservations, attendance, revenue, and client activity. Answer based on 185 reviews Integrations ### Which third-party tools and platforms does bsport integrate with? bsport integrates with 10 third-party tools, including Stripe and Stripe Billing for payments, Mailchimp and ActiveCampaign for marketing, Zoom Workplace and Zoom Events and Webinars for online classes, ClassPass for bookings, plus YouTube and Vimeo for video content. Catalog listings also include Wix and WordPress. Answer based on 40 reviews Getting Started and Support ### How easy is it to onboard and train a team on bsport? bsport offers live online training, webinars, videos, and documentation, giving teams several ways to learn. Most front-desk staff, teachers, and clients pick up daily tasks quickly thanks to the organized interface, while admins often need more time for setup, marketing, tags, and reporting. Reviewers frequently mention helpful guided sessions and responsive support. Answer based on 54 reviews Getting Started and Support ### What customer support options does bsport offer, and how do users rate the experience? bsport offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live rep, and chat. Users often describe support as responsive, helpful, and effective during onboarding and issue resolution, with useful tutorials and dedicated contacts. Some report inconsistent effectiveness, standard AI-style replies, or slower follow-up on complex or urgent problems. Answer based on 185 reviews Features and Usability ### How well does bsport handle teacher and class management? bsport covers daily class scheduling, teacher payroll, bookings, and studio operations in one place. Many studio owners like the flexibility for classes, workshops, private appointments, and memberships, but some teams find setup complex, teacher app access limited, and certain scheduling tasks or booking flows harder than expected. Answer based on 64 reviews Features and Usability ### What features does bsport offer? bsport offers a broad set of tools for bookings, payments, memberships, invoicing, marketing, CRM, and branded apps. Many fitness and wellness businesses like the all-in-one feature set and regular updates, while some teams find advanced tools less intuitive, certain functions missing, and setup or customization more time-consuming than expected. Answer based on 54 reviews ## Who uses bsport? Based on Capterra reviews from the past 2 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Reliable and efficient customer service 90% positive reviews out of 157 Most reviewers describe customer support as responsive, helpful with onboarding, and consistently resolving issues quickly. Matthew B. Director, 2 - 10 employees. "The customer support has been very good, initially we had \[sensitive content hidden\] and then \[sensitive content hidden\] and both have been super responsive no matter what the issue." Unreliable and delayed payment handling 78% negative reviews out of 40 Most reviewers report payment processing issues, including payout delays, billing errors, and difficulties with refunds and integrations. Joana R. Co-Founder und Manager, 2 - 10 employees. "Direct reimbursements of students do not work for us most of the time - we always see an error message and have to reimburse manually (NB: Bsport told us in once case that this is due to SEPA transfer times, but we retried two weeks later and it still did not work)." Proactive and accessible support team 95% positive reviews out of 44 Most reviewers indicate team responsiveness ensures quick assistance, solution-oriented feedback, and ongoing software improvements. Mona H. Founder, 2 - 10 employees. "The system is fairly intuitive and easy to use from our end otherwise the tutorials are short and sweet and the team is ready to answer our queries" Comprehensive studio management platform 89% positive reviews out of 27 Most reviewers find studio development features help streamline operations, support growth, and centralize essential studio tools. Lindsey H. Director, 2 - 10 employees. "Really really.happynwoth bsport, after doing demos with glofox, Mindbody, punchpass and another, bsport had all of the functions we were looking for, it spoke our businesses language." ## Features AI summary Based on 951 Gym Management reviews Capterra data shows that buyers of yoga studio software rank the following features as their top priorities: - **Online Booking** (**73%** of reviewers rated this feature as critical) - **Credit Card Processing** (**65%**) - **Class Management** (**61%**) bsport supports all three features that reviewers rate highest: **Online Booking**, **Credit Card Processing**, and **Class Management**. Together, these capabilities help yoga studios make class sign-ups easier, handle payments directly within the system, and keep schedules and attendance organized, allowing teams to run daily operations more efficiently and deliver a better member experience. Online Booking 4.4 (124) 71.77% of 124 reviewers that rated this feature as important or highly important Book meetings and appointments through a website or digital platform Credit Card Processing 4.3 (65) 58.46% of 65 reviewers that rated this feature as important or highly important Accept and process credit card transactions Class Management 4.5 (107) 65.42% of 107 reviewers that rated this feature as important or highly important Create and schedule group classes, recurring appointments, and private sessions, etc. Membership Management 4.2 (149) 71.14% of 149 reviewers that rated this feature as important or highly important Database of members to track personal information of individuals and families Online Payments 4.3 (88) 52.27% of 88 reviewers that rated this feature as important or highly important Accept and process online payment transactions Registration Management 4.2 (112) 73.21% of 112 reviewers that rated this feature as important or highly important Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. bsport 101 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Application Management: Track, manage and store the applications of potential future members, customers or candidates - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Attendance Management: Manage attendance for classes, shifts, meetings, or events - Attendance Tracking: Track the attendance of specific individuals or groups - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Capacity Management: Monitor service demand and performance to plan for adequate resources that meet business needs - Class Management: Create and schedule group classes, recurring appointments, and private sessions, etc. - Class Scheduling: Schedule in-person or online classes - Client Management: Manage contact details and communication with clients - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Client Profiles: Record client information and feedback - Committee Management: Manage a group of members established for coordinating plans, programs, or other initiatives - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Contract/License Management: Track, store, and access client contracts or licenses - Costume Management: Designing, storing and cataloging costumes with client information, including assignments, sizes and prices - Credit Card Processing: Accept and process credit card transactions - Customer Accounts: Record customer information, purchase history, and other notes - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Dues Management: Track and collect membership dues - eCommerce Management: Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products - Electronic Payments: Electronically collect payments for goods or services - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Email Reminders: Reminders sent via email - Email Templates: Pre-made examples and templates for emails - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Enrollments/Onboarding: Manage the enrollment and onboarding of all new members and accepted applications - Event Calendar: A list of events with their respective dates - Event Management: Schedule and manage the logistics of activities and other gatherings - Event Scheduling: Plan an event's time and location - Facility Scheduling: Schedule facilities, such as athletic fields, venues, and convention centers based on their availability - Fitness Assessments: Administer standardized fitness assessments to gauge current fitness level - Fitness Plan: Create custom workout plans for your clients based on their specific goals - For Dance Studios: Designed for dance studios - For Martial Arts: For martial arts classes and studios - For Yoga/Pilates Studios: Designed for yoga and pilates studios - Hybrid Trainer: Designed for trainers who offer online and in-person sessions - In-person Trainer: Designed for trainers who offer in-person sessions - Instructor Management: Manage the instructor/teacher's schedule, tasks, responsibilities - Inventory Management: Track and manage inventory levels to maintain proper supply - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Lead Generation: Manage the process of attracting and converting business prospects into leads - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Marketing Tools: Provides relevant marketing tools to support email campaigns, website branding, and other related advertising efforts. - Member Accounts: Accounts held by members of an organization - Member Communication: Contact members listed in the database through email, SMS, social, phone, etc. - Member Database: Add, store and access information pertaining to members - Member Directory: Comprehensive list that contains information and details of all the members associated with a particular organization or group - Member Portal: Online gateway through which members can access/update personal information - Member Types: Handle various types of membership based on groupings - Membership Management: Database of members to track personal information of individuals and families - Membership Renewals: Conveniently automatically renew memberships at the end of subscriptions - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Mobile App: Access the system via a mobile application - Multi-Location: Manage and support multiple locations - Online Booking: Book meetings and appointments through a website or digital platform - Online Payments: Accept and process online payment transactions - Online Registration: Real-time registration over the web - Online Trainer: Designed for trainers who offer online sessions - Payment Processing: Accept, record, and reconcile financial transactions - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Real-Time Reporting: Active reporting of data and metrics - Recurring/Subscription Billing: Automated process of charging customers at regular intervals for repeated access or use of a product or service - Registration Management: Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Rewards Program: Point or incentive based programs loyalty programs designed to increase customer engagement - Secure Login: At least a username and password is required to access the system - Self Check-In/Check-Out: Check-in and out via a mobile device or kiosk - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - SMS Messaging: Send messages via SMS - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Staff Management: Schedule shifts for staff/employees, track hours worked, and manage staff payroll - Student Management: Database of students to track personal information of individuals and families - Task Management: Create, manage and track all task activities and progression - Task Scheduling: Track and manage the scheduling of tasks - Team Management: Organizing a group of people to accomplish a task - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period - Visitor Management: Allow organizations to streamline the check-in process for visitors. - Wait List Management: Record, update and manage waiting lists - Website Integration: Seamlessly integrates with 3rd party websites - Website Management: Built-in website builder or integration with third-party site --- Get Advice We can help you find the software with the features you need. Features 4.1 (332) 4.1 Based on 332 reviews ## Pricing Value for money 4.0 (321) Basic €150.00 Per Feature,Per Month Value for money 4.0 (321) 4.0 Based on 321 reviews ## Integrations [ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[ Wix](https://www.capterra.com/p/169007/Wix/)[ Zoom Events and Webinars](https://www.capterra.com/p/157062/Zoom-Video-Webinar/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)[ Meta for Business](https://www.capterra.com/p/213257/Facebook/)[ Vimeo](https://www.capterra.com/p/122348/Vimeo-Pro/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (332) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (332) 4.5 Based on 332 reviews ## User reviews Overall rating 4.3 Based on 332 reviews Filter by rating 5(204) 4(83) 3(17) 2(4) 1(24) Mentioned topic Sorted by most recent Zoya B. Owner Sports ### "Great Platform for Growing Businesses with Exceptional Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 September 3, 2026 Overall, my experience with bsport has been positive, but it has definitely been a learning process, especially as a new business owner navigating so many things at once. The platform offers a lot of great tools for a growing studio, and I can see the value it provides as we continue to grow. I also cannot say enough about \[sensitive content hidden\] , my account manager. She has truly been the standout part of my entire experience with bsport. She has been there every step of the way, incredibly patient, consistently responsive, and always willing to help me work through any issue or question. Having someone who genuinely seems invested in the success of my business has made such a difference. \[sensitive content hidden\] is honestly one of the biggest reasons I have stayed with bsport, and I truly don’t think we would still be using the platform without her support. Pros bsport has been a learning experience, but I think it’s a great platform for new businesses that are trying to get up and running. There are a lot of features and capabilities, and once you learn how to navigate everything, it can really support the day-to-day operations of a growing business. I also have to completely shout out my account manager, \[sensitive content hidden\] She has truly held my hand through this entire process. She has been incredibly patient, consistently responsive, and always willing to walk me through things when I’ve needed help. We genuinely would not still be with bsport without her. She is an incredible account manager and a huge reason I’ve chosen to stay with the company. Cons There is definitely a learning curve, especially as a new business owner trying to learn the software while simultaneously opening and operating a business. Some features and processes could be more intuitive, and there have been times when I’ve needed more guidance than I initially expected. Alternatives considered [Mariana Tek](https://www.capterra.com/p/175281/Mariana-Tek/) Reasons for choosing bsport Pricing and flexibility of the software and team Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PP Paula P. Administración Health, Wellness and Fitness ### "Un engaño de programa" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 August 28, 2026 El servicio de soporte, PÉSIMO. Primero, el chico que nos vendió el programa, \[contenido sensible oculto\] , nos prometió cosas que después no fueron verdad (como que el rectángulo de las clases en el horario aparece totalmente coloreado para saber que está llena, pues bueno, tienes que ir clase por clase para saberlo). No ofrecen probar el programa gratuitamente, también error por nuestra parte pero desde luego que hemos aprendido de ello. Segundo, la chica que nos explicó todo, \[contenido sensible oculto\] , explicó el funcionamiento del programa mal y a rastro. Me aconsejó que organizase las clases de cierta manera que luego fue muchísimo peor. No sabía funciones del programa que yo tuve que descubrir por mí misma aún habiéndole preguntado. Después, debido a todos los problemas causados, "de buena fe" nos dijeron que no nos iban a cobrar el mes de agosto, pues mira tú por dónde, nos lo han cobrado... De verdad, aunque fuera gratis el programa, no merece la pena, y mucho menos por 300€/mes. Nos engañaron pero bien. Y por último, la respuesta de \[contenido sensible oculto\] a un problema que tuvimos: "¿Qué es lo que impide que los alumnos compren sus bonos o paquetes directamente online, dentro del mes correspondiente?" Pues que tienen 80 años y ni teléfono tienen \[contenido sensible oculto\] Empatía y humanidad 0. Pros Nunca estarás aburrido porque te triplica el trabajo. Conoces a todas las personas que forman el equipo de soporte, como no paras de hablar con ellos... Cons Si un alumno quiere cambiar de clase, pongámosle de los martes a otro día, una vez cancelas las clases de los martes, si el alumno cambia de opinión y quiere volver a los martes, el programa, aunque sí que te deja crearle una reserva automática en esa clase, el alumno no aparece en dicha clase y tienes que inscribirlo tú MANUALMENTE en todas las clases. Otro ejemplo, el programa trabaja con facturas, si por los motivos que sea quieres modificar el precio de un mes y un alumno en concreto, no te permite modificar el precio si ya ha empezado dicho mes. Otro ejemplo, para hacer la mínima modificación, es necesario realizar mínimo 15 pasos. Sin exagerar eh. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SG Sinead G. Owner Health, Wellness and Fitness ### "We will never know how many customers or how much revenue we lost." 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 August 10, 2026 bsport was one of the most damaging software decisions we have made. Problems began immediately after migration and continued throughout six extremely difficult months. Instead of saving time, the system created so much additional administration that we hired extra support. More seriously, it created friction for customers trying to book and interact with our business. To rescue the business we had to fight to get out of contract, they do not make it easy to leave. Meaning we have now endured two major platform migrations within twelve months. We will never know how many customers or how much revenue we lost. Software should support a business. In our experience, bsport actively hindered ours. Pros The platform looks modern and the sales presentation made bsport appear to offer everything a growing studio could need. We were sold on the promise of streamlined bookings, communications, payments and administration. Unfortunately, that promise did not match our experience after signing. The sales process was deceptively positive compared with the reality of using the system. There are numerous features and integrations, but features are worthless when the fundamental customer and administrative experience does not work reliably. We migrated expecting technology that would save time, improve our customer journey and support growth. Instead, bsport ultimately created more work, friction and stress. Cons The problems were relentless. Customers struggled to book, log in, navigate the timetable and use passes. Expired passes were reactivated during migration. Emails, reminders, receipts and Zoom communications were unreliable. The Android experience caused further problems. Financial oversight was poor: no direct Stripe dashboard, VAT issues, unclear processing fees and no straightforward partial refunds, forcing us to make manual bank transfers. Administration increased so dramatically that we hired additional support to cope with bsport. These were not minor glitches; they affected customers and daily operations. A booking system should remove friction. bsport repeatedly created it for our business and clients. Switched from [Punchpass](https://www.capterra.com/p/133857/Punchpass/) There is little. to no emailing capacity in Punchpass, we were looking for digital marketing with the booking platform to streamline communications. Punchpass is a great platform for starting off but we were getting bigger and busier. Punchpass does not do tagging of customers very well or integrate well with Mailchimp Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Yannouch K. Technicien Industrial Automation ### "Une solution tout-en-un idéale pour mon studio" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 May 11, 2026 Après plusieurs mois d’utilisation, je constate un vrai gain de temps sur la partie administrative et une meilleure expérience pour mes clients. Bsport est devenu un partenaire essentiel pour la croissance de mon studio. Je recommande vivement cette solution aux propriétaires de studios de yoga, Pilates ou fitness qui cherchent un outil fiable et évolutif. Pros bsport est une plateforme très complète qui m’a permis de centraliser la gestion de mon studio de yoga/fitness. L’interface est intuitive et mes clients trouvent facilement comment réserver leurs cours en ligne. J’apprécie particulièrement : - La gestion des réservations et des abonnements en quelques clics. - L’application mobile personnalisée, qui renforce l’image professionnelle de mon studio. - Les campagnes marketing automatisées, qui m’ont aidé à fidéliser mes membres et à en attirer de nouveaux. - Un support client réactif et disponible 24/7, ce qui est rassurant quand on débute. Cons Certaines fonctionnalités avancées mériteraient une meilleure documentation pour gagner du temps lors de la configuration. J’ai aussi remarqué quelques lenteurs ponctuelles dans le back-office, mais rien de bloquant. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GS Gissella S. Part-Owner, studio manager Health, Wellness and Fitness ### "Looks can fool" 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 March 16, 2026 Effortful and frustrating from beginning to end, except for the 5 start sales call at the very beginning Pros It has a sleek-looking skin for the costumer side. We offer Pilates in private, group and semi-private and maybe if we offered only group classes it would be better... don't know bc that was not our experience. Cons Costumer support, the software itself, the cancellation process. The software feels clunky and if you need to rearrange something... good luck! Switched from [WellnessLiving](https://www.capterra.com/p/145039/WellnessLiving/) We had a great discovery and sales call at the beginning and believed bsport would be great. We had tried already Mindbody and Acuity, and had been in business for 8 years at least. After the sales call, everything went down hill. the customer service was very disappointing and frustrating. It felt like we ended up living with the issues or stopped using features because there was no real answer on the other side. Alternatives considered [Momence](https://www.capterra.com/p/229516/Ribbon/) Reasons for choosing bsport it is too expensive for our small studio and doesn't allow to easily see what appointments go with which pass, or to change passes (purchase option) for a specific appointment... we never used momence, so this is our impression. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. HR Hylke R. Eigenaar Health, Wellness and Fitness ### "Terrible customer service, good sales" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 February 10, 2026 Pros easy CRM with a ton of half working options. Great for small businesses and freelancers, \[sensitive content hidden\] (customer service) is a nice person. Cons Ridiculous customer service. We've been dissatisfied after the first month and the Bsport has been stalling communication and solutions for months. ''Under review of management'' and ''send to X team'' are their go to messages for stalling. Don't get me wrong, if you're a boutique / sports club just starting out and need a non crooked CRM, Bsport might be your solution. Just be ware, once you join, they don't really care about you at all. Unless you don't pay, then all of sudden there's a vast amount of communication and blocking just to make sure they get your money. It's typical for companies like this; great service until they got 20m+ funding and scaled. Dollar eyes turned actual human interaction away... Switched from [Checkout Page](https://www.capterra.com/p/184769/Checkout-Page/) Great promises, the presented idea was better than the actual product Alternatives considered [Circle](https://www.capterra.com/p/10002260/Circle/) Reasons for choosing bsport they promised a fast implementation and a solution for what we needed. this turned out to be false. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TC Tom C. Directeur et chargé de développement Sports ### "Un outil complet et intuitif qui fait vraiment gagner du temps" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 January 27, 2026 L’outil est très facile à prendre en main et son fonctionnement est logique. En cas de problème, l’assistance basée sur l’IA est vraiment efficace, et lorsqu’un accompagnement humain est nécessaire, une personne prend rapidement le relais. J'aime beaucoup également les rdv occasionnels pour faire un point tous les 3 mois. Pros Franchement génial. C’est un outil qui facilite réellement le quotidien : très complet, intuitif et bien pensé. J’ai hâte de découvrir les prochaines évolutions et nouveautés à venir. Cons Je ne vois pas de véritable inconvénient. Comme tout bon produit, il peut toujours évoluer, même lorsqu’il est déjà très abouti. Peut-être qu’un accès encore plus direct au support (par exemple par téléphone) serait un plus. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor February 9, 2026 Merci beaucoup pour votre commentaire Tom, c'est un plaisir de vous accompagner ! DR Davit R. Gründer Sports ### "Leider eine sehr schlechte Erfahrung auf geschäftlicher Ebene." 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 December 30, 2025 Vereinnahmte Mitgliedsbeiträge wurden wiederholt nicht fristgerecht ausgezahlt, was zu erheblichen Problemen in unserem laufenden Betrieb geführt hat. Zusätzlich war unser Studio über einen längeren Zeitraum nicht in der App sichtbar, wodurch uns nachweislich Vertragsabschlüsse entgangen sind. Besonders problematisch: Der Support reagiert auf wiederholte Anfragen entweder sehr spät oder gar nicht — selbst bei geschäftskritischen Themen wie Auszahlung, technischer Störung und Kündigungsbestätigung. Insgesamt ist der Service unzuverlässig, intransparent und für einen professionellen Geschäftsbetrieb aus meiner Sicht nicht tragbar. Ich kann diesen Anbieter daher leider nicht empfehlen. Pros Zu Beginn sehr reaktionsschneller und engagierter Support, schnelle Antworten innerhalb weniger Stunden und der klare Eindruck, dass Probleme ernst genommen und aktiv gelöst wurden. Cons Unzuverlässige und verspätete Auszahlungen der vereinnahmten Mitgliedsbeiträge, was zu erheblichen Liquiditätsproblemen führt. Kritische technische Fehler (Studio zeitweise nicht sichtbar, dadurch Umsatzverlust). Sehr schlechte Erreichbarkeit des Supports, keine oder stark verzögerte Reaktionen auf geschäftskritische Anfragen, inklusive ausbleibender Kündigungsbestätigung Alternatives considered [Magicline](https://www.capterra.com/p/207671/Magicline/) Reasons for choosing bsport besseres Support, Transparent, Kunden werden geschätzt. Abläufe sauberer Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 25, 2026 Vielen Dank, dass du dir die Zeit genommen hast, deine Erfahrungen zu schildern. Es tut uns sehr leid zu hören, dass es bei dir zu Problemen mit Auszahlungen, der Sichtbarkeit deines Studios in der App sowie mit der Reaktionszeit unseres Supports gekommen ist. Wir verstehen sehr gut, wie kritisch diese Themen für den laufenden Betrieb eines Studios sind, und nehmen dein Feedback entsprechend ernst. Die von dir beschriebenen Punkte — insbesondere verzögerte Auszahlungen und technische Sichtbarkeitsprobleme — entsprechen nicht dem Anspruch, den wir an unsere Plattform und unseren Service stellen. Besonders bei Themen wie Auszahlungen oder technischer Sichtbarkeit sollte eine schnelle und verlässliche Bearbeitung sowie unmittelbare Unterstützung selbstverständlich sein. Wir möchten dich einladen, mit uns direkt Kontakt aufzunehmen, damit wir deine spezifischen Probleme verstehen und beheben können. Bitte kontaktiere unser Team unter support@bsport.io teile uns mit, dass es um Auszahlung RS Ryan S. Directeur Health, Wellness and Fitness ### "Uitgebreid en modern systeem voor yoga en sport studios. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 15, 2025 Hele goede klantenservice. Uitgebreid en modern systeem die mee gaat met de wensen van moderne yoga en sport studios. Pros Fijne moderne interface, gemakkelijk te gebruiken en in te stellen. Uitgebreide marketing and filter functies om klanten per doelgroep te bereiken. Fijne automatisering van betalingen. Hele fijne klantenservice / account management voor support. Cons Het is een heel uitgebreid programma, maar soms moet je even wachten tot een bepaalde functie beschikbaar komt die is gepland. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor December 23, 2025 Dank je wel voor je mooie review! Fijn om te horen dat je onze interface, automatiseringen en klantenservice zo waardeert. We begrijpen dat het soms even wachten is op nieuwe functies en werken continu aan verbeteringen. Bedankt voor het vertrouwen! JA Julien A. Gérant Sports ### "Retour Deeply studio de Pilates Paris 15" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 1, 2025 Bonne expérience globale car bsport est une solution complète pour les studios de sport. Nos clientes sont très satisfaites de l'application, elle est fonctionnelle, pratique et efficace. Pros Très bon partenaire pour les studios de sport, solution complète avec une interaction efficace facile et en Français, en cas de besoin. Cons Nous sommes très satisfait alors je ne mettrais pas d'inconvénient, juste quelques suggestions pour améliorer l'expérience: -L'offre parrainage n'est pas adapté à notre clientèle (Pilates en abonnement) car le parrain gagne un avantage sur un futur achat. Hors le Pilates coûte déjà cher et nos clientes sont déjà au max de ce qu'elles peuvent payer. Pour enlever ce frein au parrainage nous aurions aimé choisir l'offre du cadeau et décider d'une réduction automatique sur le prochain prélèvement. -mettre un message d'alerte en temps réel lorsqu'une cliente s'apprête à annuler une séance après le délai imparti d'annulation, afin d'éviter les malentendus et les demandes de mauvaise fois pour un remboursement. -empêcher le retrait du moyen de paiement lorsqu'une cliente prend un paiement en plusieurs fois, car certaines personnes mal intentionnées enlèvent leur carte après le premier versement. Merci Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Pour plus de proximité et de communication avec le partenaire, avec mindbody il n'y avait pas de réel retour client ou utilisateur, pas d'échange. Important aussi d'avoir un interlocuteur en Français. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor December 2, 2025 Merci pour votre commentaire Julien ! Nous sommes contents si le coté intuitif de bsport vous plait ainsi qu’à vos clients. Nous sommes ravis de vous accompagner et de recueillir vos retours précieux. Merci pour votre confiance. [View all Reviews](https://www.capterra.com/p/197172/bsport/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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