# bsport Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is bsport the right Pilates Studio solution for you? Explore 329 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/197172/bsport/reviews --- bsport 4.3 (329) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of bsport Ease of use 4.1 Customer Service 4.6 ## Pros and Cons in Reviews AY Ali Can Y PilatesSports, 2 - 10 employeesUsed the software for: 1-2 years. “It contains lots of options in one place such as emailing (you dont need mail chimp etc.), smartlits to group people, marketing, branded app, variaty of payment options, easy communication etc.“ October 26, 2025 Oriol L Co founderHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 6-12 months. “I had one of the worst customer experiences I’ve ever had with Bsport their backend keeps freezing and crashing all the time and their billing system is opaque, and canceling a subscription was unnecessarily difficult.“ October 28, 2025 AF Anne F Professeur de YogaNon-Profit Organization Management, Self-employedUsed the software for: 1-2 years. “Bsport is a great platform, very helpful to run a yoga studio, because every step from the registration to the booking is easy for the members, it gives a clear view of the bookings for the classes and has a lot of possibilities to manage the courses.“ October 8, 2025 JR Joana R Co-Founder und ManagerSports, 2 - 10 employeesUsed the software for: 6-12 months. “Bsport's solution is non-conform with the German Law for Fair Consumer Contracts, as the software does not offer a cancellation button (we have flagged this for 8 months now and cancelled the contract because of this legal risk).“ August 15, 2024 BV Barbara V Studio OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 6-12 months. “As a small business owner running a yoga studio in Switzerland, I joined Bsport in May 2024 with the hope of finding a reliable, all-in-one booking system and app for my clients.“ November 6, 2025 JR Joana R Co-Founder und ManagerSports, 2 - 10 employeesUsed the software for: 6-12 months. “Our students cannot create an account on Bsport on our via mobile - the layout of the sign-up form in German language is shifted, such that crucial boxes that need to be ticked overlap and cannot be ticked (incl.“ August 15, 2024 MB Mary Grace B Owner and OperationsEntertainment, Self-employedUsed the software for: Less than 6 months. “I love that I can have an App Store App, integrate Zoom for easy stream of classes, and also the virtual video library.“ August 5, 2024 HR Hylke R EigenaarHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 6-12 months. “Just be ware, once you join, they don't really care about you at all. Unless you don't pay, then all of sudden there's a vast amount of communication and blocking just to make sure they get your money.“ February 10, 2026 ## Showing most helpful reviews Showing 1-25 of 329 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jenny F. Studio and Marketing Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "A Great Platform with Excellent Support" October 27, 2025 5.0 My overall experience has been positive. I did require a few training sessions, but I now feel that I understand it well. Pros It’s easy to use for client's and the studio and the support I receive from \[sensitive content hidden\] when needed is excellent. Cons It seems that building Smartlists has to be done in a complicated way. I think the process should be more straightforward. Switched from [ABC Glofox](https://www.capterra.com/p/136861/Glofox/) I wasn't around when this happened, so not sure why. Review Source Response from bsport October 29, 2025 Hi Jenny, been a pleasure working with you and thank you for the feedback, I am glad you were happy with our training sessions! SM Steven M. Director of Boxing and Gym Operations Sports Used the software for: 6-12 months ### "bsport...you don't need to consider anyone else!" November 5, 2025 5.0 In a word, bsport are amazing. Professional, supportive, and genuinely peoplw who want to help and grow your business. I know that if i need help its there, and I don't have to worry about small issues, they just get dealt with. Pros From the initial conversation about using bsport the communication and advice has been amazing. No hard sell, just a clear idea of how bsport can help manage and grow my business. There are so many positives, ease of use for back office and client perspective, bookings are easy to do and manage, and if there are any issues, the customer support is first class and just as important, fast to respond. Really helpful to me is the fact that bsport deal with GooglePlay and Ios for app management.. this takes a lot of pressure off as I would struggle with this. Cons Genuinely, its hard to find fault. The chatbot for support is sometimes a little bit challenging when you want a quick answer but this is a minor issue and not on that should put anyone off....its definitely more a me issue !! Alternatives considered [ABC Glofox](https://www.capterra.com/p/136861/Glofox/) Reason for choosing bsport clarity, ease of use, confidence in product after demo. Great back office support and clear admin support from the bsport team. Review Source Response from bsport November 6, 2025 Thank you so much for sharing such detailed and thoughtful feedback. It’s wonderful to hear that you’ve had such a positive experience from the very first conversation and that our platform has helped make managing and growing your business easier. We’re especially happy that our integrations and support have taken some of the day-to-day pressure off. We also appreciate your comment about the chatbot, and we’re always looking for ways to make it faster and more intuitive for quick answers. Your feedback helps us keep improving. It’s been a pleasure supporting you and your team, and we’re delighted to have you as part of the bsport community. GS Gissella S. Part-Owner, studio manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Looks can fool" March 16, 2026 2.0 Effortful and frustrating from beginning to end, except for the 5 start sales call at the very beginning Pros It has a sleek-looking skin for the costumer side. We offer Pilates in private, group and semi-private and maybe if we offered only group classes it would be better... don't know bc that was not our experience. Cons Costumer support, the software itself, the cancellation process. The software feels clunky and if you need to rearrange something... good luck! Alternatives considered [Momence](https://www.capterra.com/p/229516/Ribbon/) Reason for choosing bsport it is too expensive for our small studio and doesn't allow to easily see what appointments go with which pass, or to change passes (purchase option) for a specific appointment... we never used momence, so this is our impression. Switched from [WellnessLiving](https://www.capterra.com/p/145039/WellnessLiving/) We had a great discovery and sales call at the beginning and believed bsport would be great. We had tried already Mindbody and Acuity, and had been in business for 8 years at least. After the sales call, everything went down hill. the customer service was very disappointing and frustrating. It felt like we ended up living with the issues or stopped using features because there was no real answer on the other side. Review Source RF Rachael F. Owner Sports Used the software for: 1-2 years ### "Mixed feelings but great customer support" October 21, 2025 4.0 Each platform has it's issues, the more studio owners I speak to, the more this is apparent. Getting the support you need to find a workaround and having a stable solution feels the best you can hope for. Pros Once signed up customers get along with it. The support AI bot is amazing. The system never falls over, although sometimes the app does. Cons The sign up process for customers is a real trouble spot and we tend to do in person. For events, a guest buys an event pass and then separately books to event using the pass. It catches people out every time so we moved to EventBrite. The PoS system isn't usable if you have more than a couple of water bottles and some T-shirts. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing bsport Cost and in my naivety I couldn't tell them apart Review Source Response from bsport October 24, 2025 Thanks so much for sharing your experience and for the thoughtful feedback. You’re absolutely right, every platform has its quirks, so we really appreciate you recognising the stability of our system and the work we put into support. It’s great to hear your customers find it easy to use and that our AI support tool has been helpful. We will be in touch to address any concerns you currently have AB Andrius B. Owner Sports Used the software for: 6-12 months ### "Great platform and amazing support team!" October 16, 2025 5.0 Overall, bsport made it much easier to manage our gym operations. It saves time, improves organization, and gives our clients a smoother booking experience. I would definitely recommend it to any gym or fitness studio owner. Pros The system combines everything in one place — bookings, memberships, and payments. The interface is intuitive both for staff and clients, and the support team responds quickly and always helps when needed. Reporting tools are also great for tracking attendance and revenue. Cons At first, it took a bit of time for the team to get used to all the features, but once we did, everything ran smoothly. Alternatives considered [ABC Glofox](https://www.capterra.com/p/136861/Glofox/) Reason for choosing bsport bsport offered a better balance between functionality, price, and design. The platform is modern, user-friendly for both clients and staff, and the support team is very responsive. The onboarding process was smooth, and the system perfectly fits the needs of our gym — from class scheduling to membership and payment management. Review Source Response from bsport October 17, 2025 Thank you so much for your kind words Andrius! We’re really happy to hear that you’re enjoying your experience with Bsport. It means a lot to us to know that the platform is helping you manage everything smoothly. We appreciate you taking the time to share your feedback! AP Artem P. Founder Entertainment Used the software for: Less than 6 months ### "WARNING: Predatory Contracts & Unusable Software. The "Free Period" is a Trap." November 21, 2025 1.0 I strongly advise any studio owner against signing with bsport. My experience reveals a business model built on trapping clients in contracts rather than providing a working product. 1. The Contract Manipulation (The Trap) During negotiations in June, we explicitly told our sales manager (\[sensitive content hidden\] ) that we are a seasonal business and would only begin testing the system in the off-season (August). To close the deal, they told us: "No problem, sign now in June, and you won't pay for 3 months." It sounded like a good deal. Here is the catch: The contract has a strict 2-month cancellation policy. By the time we actually started using the software in August (as explicitly discussed with the manager), our legal right to cancel had already expired. They knew our timeline perfectly well but engineered the contract dates so we would be locked in before we even really opened the program. 2. Technical Failures When we opened for the new season in September, the system proved to be completely unstable: • Critical bugs preventing daily operations. • Severe lags and delays during class bookings. • Activities and classes failing to appear on the schedule. • In the very first week, I was already emailing 3 different support managers to fix basic issues. 3. Unethical Business Practices After 3 weeks of testing, we realized the software was unfit for purpose. We offered a fair compromise: we would pay the penalty for the setup/onboarding work their team did, and terminate the contract. They refused. They are now demanding payment for the FULL REMAINING YEAR. The Verdict: I consider this a scam because the manager knew our studio's specific seasonal needs from the very start (June). She pushed us to sign, claiming everything works perfectly. Now that the "trap" has snapped shut and the testing period revealed a broken product, they simply shrug and say: "We understand your situation, but you must pay for the year." Do not trust their sales pitch. Read the fine print. Avoid bsport. Pros It’s a TRAP, what do you like most in financial Traps? I guess nothing. Especially when we are talking about ~3500€ Cons Manipulation, trap, managers who focused only to sale and ready to hide info or even lie. BUGs in a system and slow support managers. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing bsport Price for application, we ordered with branded app Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) We were looking for branded app, but finally we back to Acuity! Review Source Response from bsport December 3, 2025 Hi, and thank you for sharing your feedback. We’re sorry to hear that your experience didn’t meet your expectations. We want to reassure you that our contract terms and onboarding period are communicated transparently before signing, and our team is always available to clarify any point. We take all technical concerns seriously and investigate each reported issue to resolve it as quickly as possible. We regret that the system did not feel stable or intuitive during your setup. Contract changes or early termination requests are evaluated based on the agreement in place, and we always aim to find fair and constructive solutions. Your feedback is valuable and helps us improve. If you would like to continue the conversation or review any aspect together, our team is here to help. BV Barbara V. Studio Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Disappointed with Bsport’s Service and Support" November 6, 2025 1.0 What has been most disappointing is the lack of genuine support and accountability from the company, despite months of communication and repeated attempts to resolve these issues. I’m sharing this not out of frustration, but out of transparency — so other independent studio owners and wellness professionals can make informed decisions when choosing a booking platform. Our industry thrives on trust, clarity, and care, and I hope Bsport will take this as feedback to improve. — Barbara Vandenberghe Founder & Yoga Teacher at B YOGA Studio – Adliswil, Switzerland Pros A Difficult Experience with Bsport – Hoping for More Accountability and Support in Our Industry As a small business owner running a yoga studio in Switzerland, I joined Bsport in May 2024 with the hope of finding a reliable, all-in-one booking system and app for my clients. Unfortunately, the experience has been challenging from the start. Cons Despite clear promises of full onboarding support, I was left to handle most of the technical setup myself. The system presented numerous errors — clients booking without payment, incorrect billing, and issues with data management — all of which directly affected my studio operations and client trust. Switched from [Eversports Manager](https://www.capterra.com/p/161944/Eversports-Manager/) Because after 1 year I thought the Eversports system wasn’t helping in marketing. Looking back Eversports wasn’t too bad & I was perfectly fine using Kit & Mailerlite for my email marketing. The Bsport email marketing is terrible so I’m anyways back at using Kit & Mailerlite. The grass isn’t always greener on the other side… Review Source Response from bsport November 25, 2025 Hi Barbara, Thank you for sharing your detailed review and perspective as a studio owner. We’re sorry our platform and onboarding didn’t meet your expectations. We understand how crucial reliability, clarity, and support are, and regret your experience fell short. While we may see some aspects differently, we take your feedback seriously. Our onboarding includes dedicated support, training materials, and ongoing assistance, and we aim to address technical or operational questions promptly. We apologize if this wasn’t clear. We appreciate your comments on bookings, billing, and email functionality and continue to improve these areas based on feedback from studio owners. We’re happy to discuss any points further and provide support as needed. Thank you again for your insights. Best regards, The Bsport Team HR Hylke R. Eigenaar Health, Wellness and Fitness Used the software for: 6-12 months ### "Terrible customer service, good sales" February 10, 2026 1.0 Pros easy CRM with a ton of half working options. Great for small businesses and freelancers, \[sensitive content hidden\] (customer service) is a nice person. Cons Ridiculous customer service. We've been dissatisfied after the first month and the Bsport has been stalling communication and solutions for months. ''Under review of management'' and ''send to X team'' are their go to messages for stalling. Don't get me wrong, if you're a boutique / sports club just starting out and need a non crooked CRM, Bsport might be your solution. Just be ware, once you join, they don't really care about you at all. Unless you don't pay, then all of sudden there's a vast amount of communication and blocking just to make sure they get your money. It's typical for companies like this; great service until they got 20m+ funding and scaled. Dollar eyes turned actual human interaction away... Alternatives considered [Circle](https://www.capterra.com/p/10002260/Circle/) Reason for choosing bsport they promised a fast implementation and a solution for what we needed. this turned out to be false. Switched from [Checkout Page](https://www.capterra.com/p/184769/Checkout-Page/) Great promises, the presented idea was better than the actual product Review Source KL Kym L. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Really Happy" October 10, 2025 4.0 It's been a good experience from beginning to end. I have felt I have had the support I needed to get set up, any questions I have had and general check ins from my account manager. Pros Its really user friendly, I find it easy to use. My members also find it really easy to use, book, pay and cancel. Any glitches are dealt with asap. I am happy with the price of the system, you get a lot with the initial platform and then add on's should you need/want them. Cons To be honest I am pretty happy with the system. As with anything new some things mean the same but are just labelled differently but once you get to know it its easy peasy. I would love to see a retreat add on though! I have found that sometimes members booking into workshops are often purchasing for two people but the system only books in one person though. Alternatives considered [Arketa](https://www.capterra.com/p/212718/Arketa/) Reason for choosing bsport Cost, you get much more for your money with bsport Switched from [Gymcatch](https://www.capterra.com/p/189291/Gymcatch/) I need to be able to do much more. I love the auto emails and ability to send communications and newsletter through one system. Review Source Response from bsport October 14, 2025 Hi Kym, Thank you so much for your feedback! It’s been an absolute pleasure working with you. You have such a great understanding of the system, and it’s wonderful to see how well your business is doing! Regarding your suggestion about adding a retreat feature. This would be a fantastic addition. I’d recommend submitting it to Featurebase through your back office so that other studios can vote for it as well. This helps our product team prioritise it for future development. MB Matthew B. Director Health, Wellness and Fitness Used the software for: Less than 6 months ### "Good product seemingly solid foundations but needs some polish. Like where its going" September 30, 2025 3.0 I've enjoyed it so far, I feel like it has a way to go in terms of being a polished product but can actively see that there are improvements being made. The flexibility it offers is great but there are a few workflow issues which I would love ironed out. Better UI both for my FE and BE would be great. Pros The features are good and it feels like where there are maybe gaps or potential areas for it to grow and be more useable you guys are trying to do so. The customer support has been very good, initially we had \[sensitive content hidden\] and then \[sensitive content hidden\] and both have been super responsive no matter what the issue. Cons The UI is still a little basic, some of the forms aren't easily worked with. Dropdowns could do with an update, small things but i think updating the component library could do wonders for the overall usability dropdowns can be a little buggy and anywhere where there is a number selection if you scroll up or down after you are at risk of changing the input. Other number inputs will always start the input with a 0. Greater flexibility with discount codes- single use generator Would like to be able to link directly to the app, so offer pop ups in the app link are external links which is a really bad work flow. Switched from [ABC Glofox](https://www.capterra.com/p/136861/Glofox/) Customer service was terrible Didnt feel like the product was flexible and easy to work with Didnt feel like they were actively trying to improve or make anything better Review Source Response from bsport October 3, 2025 Thank you so much for sharing your detailed feedback. It’s been a real pleasure working with you. We also truly value your thoughtful insights on areas for improvement. Feedback like yours helps us continue refining and enhancing the experience for all our users. If you’d like to discuss your ideas further, we would be more than happy to connect and explore the best way forward together. Thank you again for your review and for being part of our community! NB Naomi B. Founder and CEO Sports Used the software for: Less than 6 months ### "Bsport review" October 8, 2025 4.0 Very good! Whenever an issue arrises, the team always answers very fast and is very helpful. The branded app also works well. Would definitely recommend! Pros The system is very user friendly, the customer support is great. I particularly like the branded app, how easy it is to use and clients have given s great feedback on it as well. Cons The system could offer a higher customisation based on the market (USC in Germany is the leader and the aggregator that pays less. Would be great to be able to set a spot split per aggregator) Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing bsport Easier to use, less expensive. Overall great value for money Review Source Response from bsport October 14, 2025 It’s been such a pleasure working with you and your studio, Naomi. I really appreciate your honesty and the thoughtful feedback! VK Vika K. owner Sports Used the software for: 1-2 years ### "Software with many features " September 2, 2024 4.0 I Had some miscommunication with Bsport about the contract conditions, but eventually things were resolved. Overall I think that the software of bsport is good, I would recommend it to big studios with multiple teachers and locations because it can definitely support the need of it. Pros software itself has great features and is user friendly. Cons Contract renews automatically every ear and it strictly lasts 12 months, which you need to be aware of yourself. Switched from [SimplyBook.me](https://www.capterra.com/p/140086/Simplybook-me/) more features, user friendlier, but now I am stitching to another software that has same features, but is 3 times cheaper. Bsport is way overpriced and has wrong values as a company Review Source Response from bsport October 19, 2024 Hi ! Thank you for the review, we appreciate the kind words and also some improvement points. We are happy to hear that you like the many features at bsport. Best wishes, bsport LW Leon W. Director Exercise Specialist Health, Wellness and Fitness Used the software for: Less than 6 months ### "Management System" July 22, 2024 5.0 Up to now good and the online support by \[sensitive content hidden\] has been amazing. Pros We like the fact that we have our own branded app and that the platform is personalised to the user. Cons We would like the booking app to have the management tools in it so that we do not have to go into the back office to work them. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Because there were no marketing tools available unless you paid a big price. Review Source Response from bsport August 5, 2024 Dear Leon, Thank you for taking the time to provide us with some feedback; we appreciate this immensely. As we constantly look to improve our system and service, we have taken note of your comments regarding the App! It has been a pleasure working with you thus far, and I look forward to what is to come. Best wishes, The bsporteam JP James P. Manager Leisure, Travel & Tourism Used the software for: Less than 6 months ### "BSport, an investment of time that will pay off real quick" June 1, 2023 5.0 The Bsport experience has been first class, form the initial conversations with the sales team, to the on boarding team who helped with the data migration and change from our old supplier. This was a mammoth task and quite daunting, but with the amazing support has been a real pleasure. Long phone calls on hold trying to get support is a thing of the past! With Bsport we have someone sitting in our chat box on a daily basis ready to help answer our questions. Our old provider would take days to respond or require a 2-3 hour phone call, which was often answered by someone more clueless than myself!My daily tasks are so much easier thanks to Bsport Pros Taking payments is so much quicker with bsport than with our previous software provider, and managing class changes and edits to the schedule is also so much faster. Bsport has far more options with regards to the setup of how the classes are managed, cancellations etc, which allows us to run our business how we want to, not how the system allows us to. Cons We would love it if the text message service for cancellations and waitlist notifications was implemented soon. Reason for choosing bsport it had solutions to all of our problems Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Terrible customer service and limitations in how we could run our studio. Review Source Response from bsport June 2, 2023 Hi James, Thanks for your feedback and for taking the time to let us know what you value from us, and where would you like to see some improvements. We are glad that the software and our service has met your expectation so far, we will work to keep this partnership going for a long time! About the things you would like us to develop, we will continue working on this, so that you can enjoy even more the platform. Don't hesitate to contact us if you need anything! bsport team CH Caroline H. Business Director Sports Used the software for: Less than 6 months ### "Stand-out studio management" March 25, 2022 5.0 When it comes to cons, BSPORT is very quick in their responsiveness. They update the system very often and always work to approve. Also, the support desk is easily accessible and they are very helpful in setup and implementation. The fact that it is a very manageable software, which is constantly renewing and improving, with multi-platform access and great support services, makes me a happy client. Pros This product makes an impact with all of its branded features, plus studio management is made simple despite many many features and functionalities. For me the most stand-our feature is the billing & invoicing. The system is very smart regarding unpaid or disputed membership fees, plus sends out automatic notifications regarding this feature when required. in a close second, it’s the fact that group sessions, private sessions and workshops are included in one software. The product also looks great and is very accessible on the client/user end. Cons Some features still need to be build-up more. There is no easy way to filter members, or to free up a spot with an absent client. We have had clients in the past before who created double accounts just to purchase a trial class twice. A notification for when it looks like this is happening is the biggest feature I’m currently missing. Reason for choosing bsport The backend of this alternative was horrible, plus from a client perspective not at all functional and easy. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) I made the switch to Blossom over 2 years ago as Mindbody was hard to manage with a terrible payment operator (Paysafe). Blossom worked with Mollie, which was great, and relatively new. However, the Blossom software stopped updating soon, had many bugs and many security features regarding clients making double accounts (to purchase trials twice) or failed payments were missing. Also, pricing was very unclear of the client end of the software. This system also did not have the option to manage private sessions in the same system as group classes. Therefore we were missing out on a lot of money and bookings, and decide to make a switch. Review Source Response from bsport February 3, 2023 Thank you for your great review! We are really glad that you're enjoying the system and that you've taken the time to explore all the different features and functionalities. Regarding the options you're looking to filter members and free spots when a customer is not present, we look forward to develop more personalization and freedom for our clients in the future. Your feedback is what makes us get better every day, we move forward expecting to keep to amaze you every step of your journey with us! VR Verified Reviewer Community Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Not fit for martial arts businesses" May 20, 2022 3.0 Sold false promises and we found out we were the first BJJ gym they had ever signed and we understand why. Extremely overpriced. Pros We liked the video library, it was limited with categories, but I know they were working on developing it and adding more features. Cons Useless dashboards, reports that don't show the correct information, cannot add leads easy or manage them, errors with email templates, errors with double payments, bad translations, and really bad UX on the paid app. A mix of good and bad customer support. No ranking (sold it to us that we could use a workaround), really hard to see how many times someone trained, unable to show who has signed up to a class, cannot go back to a previous day in the teacher app. Alternatives considered [Zen Planner](https://www.capterra.com/p/134351/Zen-Planner/) Reason for choosing bsport Because they were located in Barcelona (local for us), they really sold us on a lot of amazing features, we really liked their video library, simple design. Review Source Response from bsport January 10, 2023 Thanks a lot for taking the time to give us your feedback ! Your review is helpful and rich of insights, that we actually used to improve ourselves. Since the time of your review, we grew the martial arts area and have more partners within this discipline. If you're still interested, we would be glad to expose you all the improvements. Hence we kindly invite you to contact us to do so. In any case, we thank you for having choosing Bsport ! TT Tania T. Pilates instructor Health, Wellness and Fitness Used the software for: 6-12 months ### "Very satisfied with Bsport after having worked with other online booking systems" July 25, 2023 5.0 I like that clients receive automatic emails we have created, description of packages I well visible and as I wrote before Bsport takes into account clients' feedback and wants to improve consistently. Pros Together with my colleague we find that it easy to use, it also have several features and it shows that there is very often an update. I personally really like that Bsport take into account clients' feedback Cons How to make some appointment passes only visible to existing clients, tags And how to have the app also available for administrators Alternatives considered [Sports Connect](https://www.capterra.com/p/121500/Sports-Connect/)[Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Reason for choosing bsport They took the time to explain clearly their service New company which wants to grow, brainstormed during and after covid with the new market. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) I wanted to change, I was not satisfied with their service Review Source Response from bsport July 26, 2023 Hi Tania, It was great to catch up during our last call, we're glad that you and your business are doing well. Thanks for your feedback and for taking the time to let us know what you value from us, and where would you like to see some improvements. We are glad that the software and our service has met your expectation so far, we will work to keep this partnership going for a long time! About the things you would like us to develop such as the tags for appointment passes, we will continue working on this, so you can enjoy even more the platform. Don't hesitate to contact us if you need anything! bsport team GW Greg W. Director Sports Used the software for: 2+ years ### "Great service, I recommend wholeheartedly" September 7, 2023 5.0 Pros Bsport is easy and intuitive, both from the client end and the back end. They are always adding new features, it feels like a vibrant product. It integrates beautifully with my website, and the bespoke app is superb. The support is brilliant, fast and knowledgeable. Cons I would like to be able to see more at a glance, rather than having to run a report for most figures. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Mindbody kept putting their prices up, and their interface felt old. Review Source Response from bsport September 24, 2023 Hi Greg, Many thanks for your time and your nice feedback! We are really happy to see your enthusiasm regarding bsport. It was a pleasure to exchange with you the other day. Please let us know if you need anything, I would be happy to help! Best regards :shamrock: bsport team EE Ellen E. Physiotherapist/Pilates Health, Wellness and Fitness Used the software for: 1-2 years ### "Bsport for my Physiotherapy and Pilates Business" September 29, 2023 5.0 Very good Pros The support staff are always really nice and helpful. I like the payment reports and the scheduling. Cons The stripe payment system doesn't always let people know if their payment has gone through. Alternatives considered [Momence](https://www.capterra.com/p/229516/Ribbon/) Reason for choosing bsport I didn't have time to investigate fully Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) I wanted something more modern, the branded app, the videos on demand and the marketing included Review Source Response from bsport October 9, 2023 Hi Ellen, Thank you very much for taking the time to provide us with feedback - it's great to know what we are doing well and where we can improve. We appreciate this hugely !! Thanks again for your time and trust! Kind regards bsport team MM Maria M. Director therapist Mental Health Care Used the software for: 6-12 months ### "The Mind Hack Experience " October 15, 2025 5.0 \[sensitive content hidden\] has been beyond responsive and helpful when we need assistance or simply some reassurance that we are following the correct processes, it never appears too much for him to help and assist. Very grateful Pros As a new studio we actively searched for a platform provider that had excellent customer support and a dedicated person to contact with issues. This has been so supportive. Cons Costs are high for the platform but equally we feel we are getting value for the service provided and know the platform can provide more than what we are currently utilising and we plan to use in the future Review Source Response from bsport October 16, 2025 Thank you so much Maria for the kinds words, been a pleasure working with you both & absolutely no hassle at all - and long may it continue! PQ Patrick Q. Owner Sports Used the software for: Less than 6 months ### "Big Mistake" September 21, 2023 2.0 Biggest mistakeSalesmanager has reallt convinced me about all the features and that it would be the same as I had with Grib and even more...But there are so many things that they dont have.just some examples:- pauze a membership by exact dates- automatic calculate when members like to switch their membershipand many more....Also I pay € 7,5 per reversal payment which is really high! and ofcourse never mentioned during sales...maybe thats my fault for not asking...Its becoming really expensive and they have limited features.The accountmanager is nice and very patient so thats good, but the migration team constantly makes mistake and many of my members are complaining about their membership set ups not being accurate.I would not advice other gyms to take Bsport. Pros \- Accountmanager is very patient- payments possible for many international banking- look and feel overall is good Cons \- expensive because of reversal payment fee- Very hard to navigate thru reports or client data- many features are missing- migration is not accurate Review Source Response from bsport October 2, 2023 Dear Patrick, Thank you for sharing your feedback, and we appreciate your honesty. We're genuinely sorry to hear about your experience with our platform and the challenges you've faced. We understand that expectations set during the sales process should align with the actual capabilities of our platform. It appears that there have been misunderstandings, and we take this matter seriously. We will ensure that your feedback is shared with our sales team to improve our communication and transparency with future clients. Regarding the specific features you've mentioned, we understand how important they are for your business operations. We are actively working on expanding our feature set to provide more flexibility and automation, including the ability to pause memberships by exact dates and streamline membership switches. Your input highlights areas where we need to focus our development efforts, and we appreciate your patience as we work to enhance our offerings. We apologize for any inconvenience caused by the unexpected fees associated with payment reversals. We acknowledge that clear communication regarding all costs is essential, and we will take steps to improve transparency during the sales process moving forward. Your experience with our migration team is concerning, and we are committed to resolving any inaccuracies in your membership setups promptly. We will address this issue internally to ensure a smoother migration process for our clients in the future. Your feedback is valuable to us, and we take it to heart. We apologize for any inconvenience and frustration you've experienced thus far. We hope you'll consider giving us another chance as we continue to make improvements to our platform and services. If there are any immediate concerns or issues that you would like to discuss, please feel free to reach out to us. We're here to assist you and provide the best possible support. Thank you for your understanding and patience. bsport team SG Souad G. Director Sports Used the software for: 6-12 months ### " A 5 star Experience! " September 18, 2023 5.0 The support team behind B Sport is nothing short of amazing. They are incredibly responsive and have consistently demonstrated a genuine commitment to helping their users succeed. Any questions or concerns I've had were met with prompt and insightful responses, making me feel valued and supported. Pros One of the features I appreciate the most is the messaging and emailing capabilities. These functions have streamlined communication with members and staff, making it much more efficient than previous systems I've encountered. Cons In terms of drawbacks, I honestly can't find anything to complain about. B Sport has met or exceeded all my expectations. Switched from [ABC Glofox](https://www.capterra.com/p/136861/Glofox/) Value for money and much more features. Review Source Response from bsport September 22, 2023 Dear Souad Your positive feedback puts a smile on our faces! :star2: Thank you for choosing and trusting us. Your satisfaction is our greatest reward. We look forward to serving you again in the future! bsport team NL Nathalie L. Director Sports Used the software for: 1-2 years ### "Using B-sport for our fitness business " May 9, 2023 5.0 Overall experience with B-sport has been great. The migration process was made really easy and we got allot of tech support from the b-sport team. It great to have the online chat feature, really helpful rather having to sit on the phone for help. Pros The branded app is what we most like about B-sport. It's easy and straight forward for our clients to use. Cons Would be great to have more of a business app rather than having to go into the back office to make changes. Also being able to add information that's specific to our business to the app would be really helpful. Reason for choosing bsport Better value for money and tech support. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) We really wanted to move to a branded app. Review Source Response from bsport May 16, 2023 Hi Nathalie, Thanks for your feedback and for taking the time to let us know what you value from us and where would you like to see some improvements. We are really glad that overall you have enjoyed the software and our service so far. We hope to continue improving everything around here by adding more features and supporting our clients in a professional way. About the things you would like to see, we will take into account your comments to try and improve processes and features inside the system. Don't hesitate to contact us if you need anything! bsport team LH Lindsey H. Director Health, Wellness and Fitness Used the software for: Less than 6 months ### "Rebel Circus and Bsport - Brilliant " February 29, 2024 5.0 Really really.happynwoth bsport, after doing demos with glofox, Mindbody, punchpass and another, bsport had all of the functions we were looking for, it spoke our businesses language. Ontop of that, as a bit of a digitally phobic being, the onboarding process was so easy and smooth. I really can't recommend them enough, especially for the price, which after demoing so many to find out the price was astronomical, it shows that bsport has it's priorities right in both pricing, customer care and studio needs. Bravo Bsport Pros \- the onboarding process, the team that helps, \[sensitive content hidden\] is absolutely fantastic, responds so quickly.and efficiently, a lot of the time with videos which as a dyslexic is phenomenal. So easy to get help if an issue. Scheduling is very easy, setting up memberships and repeated bookings, so so easy!! The tutorial library is also so useful! Absolutely brilliant Cons A little hard to find things by clicking about- some specific processes need to be understood before using but that's just learning a new software! Review Source Response from bsport March 5, 2024 Dear Lindsey, Thank you sincerely for sharing your feedback. It has truly been a joy to collaborate with you recently. Witnessing the development of your studio and your satisfaction with our platform has been immensely gratifying. I deeply value the dedication you've shown throughout our onboarding process. Your adept use of the platform is a testament to your effort, and I sincerely hope that partnering with Bsport has made your journey smoother with The Rebel Circus. Please remember, we're always here to support you. Thank you once again! MT MIchael T. Geschaeftsfuehrer Health, Wellness and Fitness Used the software for: 2+ years ### "Top software with fast development" October 31, 2023 5.0 Overall i am really happy witrh choice i made coming other softwares i used( Acuity, Fitogram). Bsport is not perfect, but they are fast evolving and are open too ideas Pros \-Frequent Updates -Fast customer Support -open API -Almost every Scenario can be modeled in bsport Cons \-Webhook URL Maximum too short -No 2 Way Synchroization with office 365 Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Was not able to model our business Plan. Review Source Response from bsport November 3, 2023 Hello Michael, Thank you for taking the time to give us feedback. It is a pleasure to work with you and we will continue to improve the platform and our service to meet your expectations. Thank you again for your time and trust! bsport team ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.