--- title: "bsport Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is bsport the right Yoga Studio solution for you? Explore 332 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/197172/bsport/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-29" --- bsport 4.3 (332) [View alternatives](https://www.capterra.com/p/197172/bsport/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 29th, 2026 # Reviews of bsport Ease of use 4.1 Customer Service 4.5 ## Pros and Cons in Reviews AY Ali Can Y PilatesSports, 2 - 10 employeesUsed the software for: 1-2 years. “It contains lots of options in one place such as emailing (you dont need mail chimp etc.), smartlits to group people, marketing, branded app, variaty of payment options, easy communication etc.“ October 26, 2025 Oriol L Co founderHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 6-12 months. “I had one of the worst customer experiences I’ve ever had with Bsport their backend keeps freezing and crashing all the time and their billing system is opaque, and canceling a subscription was unnecessarily difficult.“ October 28, 2025 AF Anne F Professeur de YogaNon-Profit Organization Management, Self-employedUsed the software for: 1-2 years. “Bsport is a great platform, very helpful to run a yoga studio, because every step from the registration to the booking is easy for the members, it gives a clear view of the bookings for the classes and has a lot of possibilities to manage the courses.“ October 8, 2025 Oriol L Co founderHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 6-12 months. “In our particular case after we requested cancellation, they continued charging my card and refused to process the cancellation until I paid amounts they claimed I owed.“ October 28, 2025 BV Barbara V Studio OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 6-12 months. “As a small business owner running a yoga studio in Switzerland, I joined Bsport in May 2024 with the hope of finding a reliable, all-in-one booking system and app for my clients.“ November 6, 2025 AK Ann K enseignement et formationHealth, Wellness and Fitness, Self-employedUsed the software for: 1-2 years. “For example I could look up how to create a "workshop," but it did not encompass ALL the aspects of making the workshop function from A to Z.“ October 7, 2025 CC Clare C Owner and dance instructorProfessional Training & Coaching, Self-employedUsed the software for: I used a free trial. “I was drawn to Bsport initially because I was impressed by the seamless integration of the platform within a branded website, and the one-click user friendly booking system.“ September 29, 2025 AY Ali Can Y PilatesSports, 2 - 10 employeesUsed the software for: 1-2 years. “I dont know how they work on the request intake, priority settings and project planning but as a customer this may be the thing that I am least satisfied with.“ October 26, 2025 ## Showing most helpful reviews Showing 1-25 of 332 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Zoya B. Owner Sports Used the software for: Less than 6 months ### "Great Platform for Growing Businesses with Exceptional Support" September 3, 2026 5.0 Overall, my experience with bsport has been positive, but it has definitely been a learning process, especially as a new business owner navigating so many things at once. The platform offers a lot of great tools for a growing studio, and I can see the value it provides as we continue to grow. I also cannot say enough about \[sensitive content hidden\] , my account manager. She has truly been the standout part of my entire experience with bsport. She has been there every step of the way, incredibly patient, consistently responsive, and always willing to help me work through any issue or question. Having someone who genuinely seems invested in the success of my business has made such a difference. \[sensitive content hidden\] is honestly one of the biggest reasons I have stayed with bsport, and I truly don’t think we would still be using the platform without her support. Pros bsport has been a learning experience, but I think it’s a great platform for new businesses that are trying to get up and running. There are a lot of features and capabilities, and once you learn how to navigate everything, it can really support the day-to-day operations of a growing business. I also have to completely shout out my account manager, \[sensitive content hidden\] She has truly held my hand through this entire process. She has been incredibly patient, consistently responsive, and always willing to walk me through things when I’ve needed help. We genuinely would not still be with bsport without her. She is an incredible account manager and a huge reason I’ve chosen to stay with the company. Cons There is definitely a learning curve, especially as a new business owner trying to learn the software while simultaneously opening and operating a business. Some features and processes could be more intuitive, and there have been times when I’ve needed more guidance than I initially expected. Alternatives considered [Mariana Tek](https://www.capterra.com/p/175281/Mariana-Tek/) Reason for choosing bsport Pricing and flexibility of the software and team Review Source SM Steven M. Director of Boxing and Gym Operations Sports Used the software for: 6-12 months ### "bsport...you don't need to consider anyone else!" November 5, 2025 5.0 In a word, bsport are amazing. Professional, supportive, and genuinely peoplw who want to help and grow your business. I know that if i need help its there, and I don't have to worry about small issues, they just get dealt with. Pros From the initial conversation about using bsport the communication and advice has been amazing. No hard sell, just a clear idea of how bsport can help manage and grow my business. There are so many positives, ease of use for back office and client perspective, bookings are easy to do and manage, and if there are any issues, the customer support is first class and just as important, fast to respond. Really helpful to me is the fact that bsport deal with GooglePlay and Ios for app management.. this takes a lot of pressure off as I would struggle with this. Cons Genuinely, its hard to find fault. The chatbot for support is sometimes a little bit challenging when you want a quick answer but this is a minor issue and not on that should put anyone off....its definitely more a me issue !! Alternatives considered [ABC Glofox](https://www.capterra.com/p/136861/Glofox/) Reason for choosing bsport clarity, ease of use, confidence in product after demo. Great back office support and clear admin support from the bsport team. Review Source Response from bsport November 6, 2025 Thank you so much for sharing such detailed and thoughtful feedback. It’s wonderful to hear that you’ve had such a positive experience from the very first conversation and that our platform has helped make managing and growing your business easier. We’re especially happy that our integrations and support have taken some of the day-to-day pressure off. We also appreciate your comment about the chatbot, and we’re always looking for ways to make it faster and more intuitive for quick answers. Your feedback helps us keep improving. It’s been a pleasure supporting you and your team, and we’re delighted to have you as part of the bsport community. SG Sinead G. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "We will never know how many customers or how much revenue we lost." August 10, 2026 1.0 bsport was one of the most damaging software decisions we have made. Problems began immediately after migration and continued throughout six extremely difficult months. Instead of saving time, the system created so much additional administration that we hired extra support. More seriously, it created friction for customers trying to book and interact with our business. To rescue the business we had to fight to get out of contract, they do not make it easy to leave. Meaning we have now endured two major platform migrations within twelve months. We will never know how many customers or how much revenue we lost. Software should support a business. In our experience, bsport actively hindered ours. Pros The platform looks modern and the sales presentation made bsport appear to offer everything a growing studio could need. We were sold on the promise of streamlined bookings, communications, payments and administration. Unfortunately, that promise did not match our experience after signing. The sales process was deceptively positive compared with the reality of using the system. There are numerous features and integrations, but features are worthless when the fundamental customer and administrative experience does not work reliably. We migrated expecting technology that would save time, improve our customer journey and support growth. Instead, bsport ultimately created more work, friction and stress. Cons The problems were relentless. Customers struggled to book, log in, navigate the timetable and use passes. Expired passes were reactivated during migration. Emails, reminders, receipts and Zoom communications were unreliable. The Android experience caused further problems. Financial oversight was poor: no direct Stripe dashboard, VAT issues, unclear processing fees and no straightforward partial refunds, forcing us to make manual bank transfers. Administration increased so dramatically that we hired additional support to cope with bsport. These were not minor glitches; they affected customers and daily operations. A booking system should remove friction. bsport repeatedly created it for our business and clients. Switched from [Punchpass](https://www.capterra.com/p/133857/Punchpass/) There is little. to no emailing capacity in Punchpass, we were looking for digital marketing with the booking platform to streamline communications. Punchpass is a great platform for starting off but we were getting bigger and busier. Punchpass does not do tagging of customers very well or integrate well with Mailchimp Review Source RF Rachael F. Owner Sports Used the software for: 1-2 years ### "Mixed feelings but great customer support" October 21, 2025 4.0 Each platform has it's issues, the more studio owners I speak to, the more this is apparent. Getting the support you need to find a workaround and having a stable solution feels the best you can hope for. Pros Once signed up customers get along with it. The support AI bot is amazing. The system never falls over, although sometimes the app does. Cons The sign up process for customers is a real trouble spot and we tend to do in person. For events, a guest buys an event pass and then separately books to event using the pass. It catches people out every time so we moved to EventBrite. The PoS system isn't usable if you have more than a couple of water bottles and some T-shirts. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing bsport Cost and in my naivety I couldn't tell them apart Review Source Response from bsport October 24, 2025 Thanks so much for sharing your experience and for the thoughtful feedback. You’re absolutely right, every platform has its quirks, so we really appreciate you recognising the stability of our system and the work we put into support. It’s great to hear your customers find it easy to use and that our AI support tool has been helpful. We will be in touch to address any concerns you currently have KL Kym L. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Really Happy" October 10, 2025 4.0 It's been a good experience from beginning to end. I have felt I have had the support I needed to get set up, any questions I have had and general check ins from my account manager. Pros Its really user friendly, I find it easy to use. My members also find it really easy to use, book, pay and cancel. Any glitches are dealt with asap. I am happy with the price of the system, you get a lot with the initial platform and then add on's should you need/want them. Cons To be honest I am pretty happy with the system. As with anything new some things mean the same but are just labelled differently but once you get to know it its easy peasy. I would love to see a retreat add on though! I have found that sometimes members booking into workshops are often purchasing for two people but the system only books in one person though. Alternatives considered [Arketa](https://www.capterra.com/p/212718/Arketa/) Reason for choosing bsport Cost, you get much more for your money with bsport Switched from [Gymcatch](https://www.capterra.com/p/189291/Gymcatch/) I need to be able to do much more. I love the auto emails and ability to send communications and newsletter through one system. Review Source Response from bsport October 14, 2025 Hi Kym, Thank you so much for your feedback! It’s been an absolute pleasure working with you. You have such a great understanding of the system, and it’s wonderful to see how well your business is doing! Regarding your suggestion about adding a retreat feature. This would be a fantastic addition. I’d recommend submitting it to Featurebase through your back office so that other studios can vote for it as well. This helps our product team prioritise it for future development. GS Gissella S. Part-Owner, studio manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Looks can fool" March 16, 2026 2.0 Effortful and frustrating from beginning to end, except for the 5 start sales call at the very beginning Pros It has a sleek-looking skin for the costumer side. We offer Pilates in private, group and semi-private and maybe if we offered only group classes it would be better... don't know bc that was not our experience. Cons Costumer support, the software itself, the cancellation process. The software feels clunky and if you need to rearrange something... good luck! Alternatives considered [Momence](https://www.capterra.com/p/229516/Ribbon/) Reason for choosing bsport it is too expensive for our small studio and doesn't allow to easily see what appointments go with which pass, or to change passes (purchase option) for a specific appointment... we never used momence, so this is our impression. Switched from [WellnessLiving](https://www.capterra.com/p/145039/WellnessLiving/) We had a great discovery and sales call at the beginning and believed bsport would be great. We had tried already Mindbody and Acuity, and had been in business for 8 years at least. After the sales call, everything went down hill. the customer service was very disappointing and frustrating. It felt like we ended up living with the issues or stopped using features because there was no real answer on the other side. Review Source AP Artem P. Founder Entertainment Used the software for: Less than 6 months ### "WARNING: Predatory Contracts & Unusable Software. The "Free Period" is a Trap." November 21, 2025 1.0 I strongly advise any studio owner against signing with bsport. My experience reveals a business model built on trapping clients in contracts rather than providing a working product. 1. The Contract Manipulation (The Trap) During negotiations in June, we explicitly told our sales manager (\[sensitive content hidden\] ) that we are a seasonal business and would only begin testing the system in the off-season (August). To close the deal, they told us: "No problem, sign now in June, and you won't pay for 3 months." It sounded like a good deal. Here is the catch: The contract has a strict 2-month cancellation policy. By the time we actually started using the software in August (as explicitly discussed with the manager), our legal right to cancel had already expired. They knew our timeline perfectly well but engineered the contract dates so we would be locked in before we even really opened the program. 2. Technical Failures When we opened for the new season in September, the system proved to be completely unstable: • Critical bugs preventing daily operations. • Severe lags and delays during class bookings. • Activities and classes failing to appear on the schedule. • In the very first week, I was already emailing 3 different support managers to fix basic issues. 3. Unethical Business Practices After 3 weeks of testing, we realized the software was unfit for purpose. We offered a fair compromise: we would pay the penalty for the setup/onboarding work their team did, and terminate the contract. They refused. They are now demanding payment for the FULL REMAINING YEAR. The Verdict: I consider this a scam because the manager knew our studio's specific seasonal needs from the very start (June). She pushed us to sign, claiming everything works perfectly. Now that the "trap" has snapped shut and the testing period revealed a broken product, they simply shrug and say: "We understand your situation, but you must pay for the year." Do not trust their sales pitch. Read the fine print. Avoid bsport. Pros It’s a TRAP, what do you like most in financial Traps? I guess nothing. Especially when we are talking about ~3500€ Cons Manipulation, trap, managers who focused only to sale and ready to hide info or even lie. BUGs in a system and slow support managers. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing bsport Price for application, we ordered with branded app Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) We were looking for branded app, but finally we back to Acuity! Review Source Response from bsport December 3, 2025 Hi, and thank you for sharing your feedback. We’re sorry to hear that your experience didn’t meet your expectations. We want to reassure you that our contract terms and onboarding period are communicated transparently before signing, and our team is always available to clarify any point. We take all technical concerns seriously and investigate each reported issue to resolve it as quickly as possible. We regret that the system did not feel stable or intuitive during your setup. Contract changes or early termination requests are evaluated based on the agreement in place, and we always aim to find fair and constructive solutions. Your feedback is valuable and helps us improve. If you would like to continue the conversation or review any aspect together, our team is here to help. BV Barbara V. Studio Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Disappointed with Bsport’s Service and Support" November 6, 2025 1.0 What has been most disappointing is the lack of genuine support and accountability from the company, despite months of communication and repeated attempts to resolve these issues. I’m sharing this not out of frustration, but out of transparency — so other independent studio owners and wellness professionals can make informed decisions when choosing a booking platform. Our industry thrives on trust, clarity, and care, and I hope Bsport will take this as feedback to improve. — Barbara Vandenberghe Founder & Yoga Teacher at B YOGA Studio – Adliswil, Switzerland Pros A Difficult Experience with Bsport – Hoping for More Accountability and Support in Our Industry As a small business owner running a yoga studio in Switzerland, I joined Bsport in May 2024 with the hope of finding a reliable, all-in-one booking system and app for my clients. Unfortunately, the experience has been challenging from the start. Cons Despite clear promises of full onboarding support, I was left to handle most of the technical setup myself. The system presented numerous errors — clients booking without payment, incorrect billing, and issues with data management — all of which directly affected my studio operations and client trust. Switched from [Eversports Manager](https://www.capterra.com/p/161944/Eversports-Manager/) Because after 1 year I thought the Eversports system wasn’t helping in marketing. Looking back Eversports wasn’t too bad & I was perfectly fine using Kit & Mailerlite for my email marketing. The Bsport email marketing is terrible so I’m anyways back at using Kit & Mailerlite. The grass isn’t always greener on the other side… Review Source Response from bsport November 25, 2025 Hi Barbara, Thank you for sharing your detailed review and perspective as a studio owner. We’re sorry our platform and onboarding didn’t meet your expectations. We understand how crucial reliability, clarity, and support are, and regret your experience fell short. While we may see some aspects differently, we take your feedback seriously. Our onboarding includes dedicated support, training materials, and ongoing assistance, and we aim to address technical or operational questions promptly. We apologize if this wasn’t clear. We appreciate your comments on bookings, billing, and email functionality and continue to improve these areas based on feedback from studio owners. We’re happy to discuss any points further and provide support as needed. Thank you again for your insights. Best regards, The Bsport Team HR Hylke R. Eigenaar Health, Wellness and Fitness Used the software for: 6-12 months ### "Terrible customer service, good sales" February 10, 2026 1.0 Pros easy CRM with a ton of half working options. Great for small businesses and freelancers, \[sensitive content hidden\] (customer service) is a nice person. Cons Ridiculous customer service. We've been dissatisfied after the first month and the Bsport has been stalling communication and solutions for months. ''Under review of management'' and ''send to X team'' are their go to messages for stalling. Don't get me wrong, if you're a boutique / sports club just starting out and need a non crooked CRM, Bsport might be your solution. Just be ware, once you join, they don't really care about you at all. Unless you don't pay, then all of sudden there's a vast amount of communication and blocking just to make sure they get your money. It's typical for companies like this; great service until they got 20m+ funding and scaled. Dollar eyes turned actual human interaction away... Alternatives considered [Circle](https://www.capterra.com/p/10002260/Circle/) Reason for choosing bsport they promised a fast implementation and a solution for what we needed. this turned out to be false. Switched from [Checkout Page](https://www.capterra.com/p/184769/Checkout-Page/) Great promises, the presented idea was better than the actual product Review Source Jenny F. Studio and Marketing Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "A Great Platform with Excellent Support" October 27, 2025 5.0 My overall experience has been positive. I did require a few training sessions, but I now feel that I understand it well. Pros It’s easy to use for client's and the studio and the support I receive from \[sensitive content hidden\] when needed is excellent. Cons It seems that building Smartlists has to be done in a complicated way. I think the process should be more straightforward. Switched from [ABC Glofox](https://www.capterra.com/p/136861/Glofox/) I wasn't around when this happened, so not sure why. Review Source Response from bsport October 29, 2025 Hi Jenny, been a pleasure working with you and thank you for the feedback, I am glad you were happy with our training sessions! VG Victoria G. Pilates trainer Recreational Facilities and Services Used the software for: Less than 6 months ### "great support and team" October 14, 2025 5.0 excellent. Really great team who are always there to help. Very quick replies and great explainations of things Pros Great support from team. Always there to help! Features on the booking system are great. Stress free switcher over from another provider Cons Have no issues yet. I just need to gain more confidence using the system as its more complex but any difficulties have been resolved from the team Switched from [ABC Glofox](https://www.capterra.com/p/136861/Glofox/) to get the branded app without having to be an ltd. More features to help revenue Review Source Response from bsport October 15, 2025 Thanks so much, Victoria! That means a lot to us. We’re really glad you’ve had a good experience with the team and that our support has been helpful! JP James P. Manager Leisure, Travel & Tourism Used the software for: Less than 6 months ### "BSport, an investment of time that will pay off real quick" June 1, 2023 5.0 The Bsport experience has been first class, form the initial conversations with the sales team, to the on boarding team who helped with the data migration and change from our old supplier. This was a mammoth task and quite daunting, but with the amazing support has been a real pleasure. Long phone calls on hold trying to get support is a thing of the past! With Bsport we have someone sitting in our chat box on a daily basis ready to help answer our questions. Our old provider would take days to respond or require a 2-3 hour phone call, which was often answered by someone more clueless than myself!My daily tasks are so much easier thanks to Bsport Pros Taking payments is so much quicker with bsport than with our previous software provider, and managing class changes and edits to the schedule is also so much faster. Bsport has far more options with regards to the setup of how the classes are managed, cancellations etc, which allows us to run our business how we want to, not how the system allows us to. Cons We would love it if the text message service for cancellations and waitlist notifications was implemented soon. Reason for choosing bsport it had solutions to all of our problems Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Terrible customer service and limitations in how we could run our studio. Review Source Response from bsport June 2, 2023 Hi James, Thanks for your feedback and for taking the time to let us know what you value from us, and where would you like to see some improvements. We are glad that the software and our service has met your expectation so far, we will work to keep this partnership going for a long time! About the things you would like us to develop, we will continue working on this, so that you can enjoy even more the platform. Don't hesitate to contact us if you need anything! bsport team CH Caroline H. Business Director Sports Used the software for: Less than 6 months ### "Stand-out studio management" March 25, 2022 5.0 When it comes to cons, BSPORT is very quick in their responsiveness. They update the system very often and always work to approve. Also, the support desk is easily accessible and they are very helpful in setup and implementation. The fact that it is a very manageable software, which is constantly renewing and improving, with multi-platform access and great support services, makes me a happy client. Pros This product makes an impact with all of its branded features, plus studio management is made simple despite many many features and functionalities. For me the most stand-our feature is the billing & invoicing. The system is very smart regarding unpaid or disputed membership fees, plus sends out automatic notifications regarding this feature when required. in a close second, it’s the fact that group sessions, private sessions and workshops are included in one software. The product also looks great and is very accessible on the client/user end. Cons Some features still need to be build-up more. There is no easy way to filter members, or to free up a spot with an absent client. We have had clients in the past before who created double accounts just to purchase a trial class twice. A notification for when it looks like this is happening is the biggest feature I’m currently missing. Reason for choosing bsport The backend of this alternative was horrible, plus from a client perspective not at all functional and easy. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) I made the switch to Blossom over 2 years ago as Mindbody was hard to manage with a terrible payment operator (Paysafe). Blossom worked with Mollie, which was great, and relatively new. However, the Blossom software stopped updating soon, had many bugs and many security features regarding clients making double accounts (to purchase trials twice) or failed payments were missing. Also, pricing was very unclear of the client end of the software. This system also did not have the option to manage private sessions in the same system as group classes. Therefore we were missing out on a lot of money and bookings, and decide to make a switch. Review Source Response from bsport February 3, 2023 Thank you for your great review! We are really glad that you're enjoying the system and that you've taken the time to explore all the different features and functionalities. Regarding the options you're looking to filter members and free spots when a customer is not present, we look forward to develop more personalization and freedom for our clients in the future. Your feedback is what makes us get better every day, we move forward expecting to keep to amaze you every step of your journey with us! BA Bea A. Owner and teacher Health, Wellness and Fitness Used the software for: 6-12 months ### "My high hopes for Bsport were totally crushed" January 15, 2023 1.0 the process of setting up and getting data transfered was chaotic and a lot of miscommunication went on, so it was not done properly and took more than three weeks I had to do all my private appointment bookings again by hand as they did not transfer these. Very hard to get the cumstomer support. My difficulties not taken seriously, no apologies, no refund. Pros I did like the fact you can creat individual auto-reminders for each class, which means I could send the Zoom link in each reminder for the class. Tagging clients can be useful to create groups. Cons When I bought it, after a very good hard sell by someone who obviously did not know much about the actual functionality, it turned out Bsport did not have some very basic features yet avaikable; they were selling a half built service! I could not create a block of classes which clients could ask to automatically be booked in to; they had to book each class separately and as they were not used to this, I ended up having to manually do this for 98% of mu clients. I lost clients this way as they were so upset about the booking system. They tell me they now have this function, but what use is this for me when I spent £2700 upfront for software that turned out not to be at all functional for me. It also randomly sent out emails in French to clients when nothing had been done in their accounts! The staff have not dealbt with any of my concerns or rectified anything and will not even dicuss compensation a refund. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) I have had issues with MINDBODY for many years: their expense, their many bugs in their code as the code is very old and they jsut keep adding patches and fixes rather than a full re-write. Getting through to customer service takes literally hours and you alwasy get someone who knows less than you initially and it takes another hour to get through to a 'Level 3' person who actually has some knowledge. However it has far more functions than Bpsort already set up and at least semi working. Review Source Response from bsport February 3, 2023 Bea, thank you for your review and as I already told we are very sorry you had a bad experience. We set a high standard for ourselves, and we're so sorry to hear this was not met in your interaction with our business. We strive to do better this is why as soon as you raised you were missing a specific feature, we worked on it, developed and released it. To compensate this situation, we proposed to offer half of your subscription, that unfortunately didn't meet your acceptance. I already expressed you my frustration as our software evolved so much since the time you used it and I'm personally convinced that you would enjoying it now if you could give us another chance to earn your business. Please know that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We can't fix the past but I can again apologize on behalf of everyone at bsport. I wish we could find a positive outcome from this situation together. CM Chilli M. Founder and Head-Trainer Health, Wellness and Fitness Used the software for: Less than 6 months ### "A premium product which runs rings around the competition! " February 22, 2024 5.0 Nothing but support from day 1. from initial contact, migration and launch, to checking in after a month: I love the support and the personal team Bsports provides. I have an intimate studio and I want to be able to provide a personal experience for my customers, and Bsports provides that! Pros The customer support. Every step of the way you have someone who shows you step by step how to find the best solution. Plus it’s intuitive. You think you want to find or use some data and there’s something already set up that allows it! Cons No PayPal! It was a big adjustment for myself and my users but not a deal-breaker. The initial costs were steep but working with the program month by month and having no hidden costs - I feel like the platform works for me instead of me working for the platform Alternatives considered [Momence](https://www.capterra.com/p/229516/Ribbon/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing bsport The personal experience of having everything completely customisable - plus my one-on-one account manager. Jeremy has been incredible! Switched from [Eversports Manager](https://www.capterra.com/p/161944/Eversports-Manager/) They had no customer service. The day I signed my contract I had no one on one contact. The help site is quite confusing and didn’t offer any personal solutions - most thi be s I had to figure out myself. Review Source Response from bsport July 4, 2024 Dear Chilli, Thanks for those kind word ! It's a real encouragement to our entire team. We're here to support you and make sure that every experience with us is the best possible. I remain fully available to assist you in any way we can. Thank you again for your support and see you soon! The bsporteam ! ME Michael E. General Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Excellent, would recommend to any gym/client based facility." January 29, 2024 5.0 Brilliant. The team are friendly and great at setting you up and are quick to get back to you with any issues. Pros Fantastic customer service and easy to use. Cons Reporting function could be clearer and a little simpler. If another app could you made for the back office mobile user that would be the final touch to make it perfect. Reason for choosing bsport Price, functions, team, personalised app for clients. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Too expensive, not very good, slow or non existent responses from customer service team. Review Source Response from bsport February 8, 2024 Hi Mike, Thanks for your feedback and for your positive comments! It's been a pleasure working with you so far, and we expect to be by your side as you keep improving and expanding your business. We constantly look to improve and have taken into account your requests to add new features to the system. Kind regards, bsport team LF Lisa F. Owner and Instructor Health, Wellness and Fitness Used the software for: 6-12 months ### "Good Modern System" September 15, 2023 5.0 Like the overall system, excellent account management support. Pros Features are good and easy to use. We also have the App which customers love! Cons I find some of the reporting and marketing functions hard to navigate. Reason for choosing bsport Overall delivery, training and support Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Mainly price - the bundle via Bsport is much more valuable. Review Source Response from bsport September 18, 2023 Hi, Many thanks for your wonderful review! We are delighted that you enjoyed our product and service. Your feedback is a real source of motivation for our team. Best regards, bsport team VK Vika K. owner Sports Used the software for: 1-2 years ### "Software with many features " September 2, 2024 4.0 I Had some miscommunication with Bsport about the contract conditions, but eventually things were resolved. Overall I think that the software of bsport is good, I would recommend it to big studios with multiple teachers and locations because it can definitely support the need of it. Pros software itself has great features and is user friendly. Cons Contract renews automatically every ear and it strictly lasts 12 months, which you need to be aware of yourself. Switched from [SimplyBook.me](https://www.capterra.com/p/140086/Simplybook-me/) more features, user friendlier, but now I am stitching to another software that has same features, but is 3 times cheaper. Bsport is way overpriced and has wrong values as a company Review Source Response from bsport October 19, 2024 Hi ! Thank you for the review, we appreciate the kind words and also some improvement points. We are happy to hear that you like the many features at bsport. Best wishes, bsport ACY Ali Can Y. Pilates Sports Used the software for: 1-2 years ### "Experience with Bsport" October 26, 2025 4.0 My experience is overall good. It works fundamentally satisfactory. If the cons and the professionalapproach I explained would be a little better this app would deserve more than 5 stars. Pros Bsport is easy to use program. It contains lots of options in one place such as emailing (you dont need mail chimp etc.), smartlits to group people, marketing, branded app, variaty of payment options, easy communication etc. It makes everything very easy. Customer service is always there for you but it doesn't mean that you get what you need fast. However, you can reach them and you know it. Cons Although lots of functions work perfectly, sometimes the function that you need doesnt work properly or there is a problem with the functionality. I experienced it with several topics over the last 1.5 years. Last year, there was a problem with the iDeal payment of option (#1 payment option in the Netherland), it took them several months (4-5 months) to solve it. It damaged our business alot. However, I couldnt find a better service provider and stayed with them although I did several meetings with others. Then there was an issue with the installment payments which I needed talk with aaaaalll the people who had instalments. It was a hassle. The people using bsport's own app can use your platform/brandedApp without signing your own terms and conditions. We had a severe problem with one of our customers about personal data protection. We have the consensus in our terms and conditions about photo and video sharing in social media. They have to accept it before they start using our app and platform. However, bsport users can book lessons without approving our own terms and conditions. We had a serious risk to be in the court about this this (June 2025). It has still not been solved. It has been more than a year since I reported it (Somewhere in 2024). Other thing, you can get a branded app for your company it is very nice but it is what you get. It is almost impossible to make changes and customize for your studio. For example, language selection, you cannot select the language of the app yourself from the app. It works through system language, If the main language of the phone is not supported by the bsport app, it goes to second language of the phone whatever it is, etc. Impossible to explain to the customers. Or it doesnt show the descriptions of the lessons on the app when you tap on them. The customers was not able to see the difference between the lessons. I think solved lately but took several months to solve this type of fundamental function. I don't want to list everything I experienced here but I would want them to work with a little more professional manner. The requests you send them feels like they are sent to the space and no one knows when they come with a response. There is no plans, no due dates, no progress updates shared with the customers. I dont know how they work on the request intake, priority settings and project planning but as a customer this may be the thing that I am least satisfied with. I never know when my request will be done or will be ever done. It is ok to get in the line of requests but I want to know when my request will be taken care. Next year? It is ok, just commit to a date next year and let me know. It is my business to decided if that commit date is ok or not. (This was better for the last update we made with Bsport). Review Source Response from bsport October 29, 2025 Hi Ali! Thank you for sharing your detailed feedback and for trusting bsport over the past 1.5 years. We’re sorry for the technical issues and delays you’ve experienced, particularly with payments and app functionality. Your feedback is invaluable, and we’re continuously improving our response times, communication, and overall reliability. Thank you again for your honesty. We truly value your partnership and remain committed to delivering a smooth experience moving forward. KR Kara R. Licensed Professional Clinical Counselor Mental Health Care Used the software for: 2+ years ### "Ease of use with bsport " April 4, 2025 4.0 Very good! Mostly user friendly Straight forward Smooth design Pros User friendly Easy to understand Not cumbersome Cons Sometimes the app wouldn’t let me go to the date I wanted without several tries Review Source Response from bsport May 26, 2025 Hi Kara, Thank you so much for taking the time to share your feedback! We're really happy to hear that you found the platform user-friendly, straightforward, and appreciated the smooth design. It’s great to know that the experience met your expectations, your input is truly valuable to us as we continue to improve. Thanks again! PQ Patrick Q. Owner Sports Used the software for: Less than 6 months ### "Big Mistake" September 21, 2023 2.0 Biggest mistakeSalesmanager has reallt convinced me about all the features and that it would be the same as I had with Grib and even more...But there are so many things that they dont have.just some examples:- pauze a membership by exact dates- automatic calculate when members like to switch their membershipand many more....Also I pay € 7,5 per reversal payment which is really high! and ofcourse never mentioned during sales...maybe thats my fault for not asking...Its becoming really expensive and they have limited features.The accountmanager is nice and very patient so thats good, but the migration team constantly makes mistake and many of my members are complaining about their membership set ups not being accurate.I would not advice other gyms to take Bsport. Pros \- Accountmanager is very patient- payments possible for many international banking- look and feel overall is good Cons \- expensive because of reversal payment fee- Very hard to navigate thru reports or client data- many features are missing- migration is not accurate Review Source Response from bsport October 2, 2023 Dear Patrick, Thank you for sharing your feedback, and we appreciate your honesty. We're genuinely sorry to hear about your experience with our platform and the challenges you've faced. We understand that expectations set during the sales process should align with the actual capabilities of our platform. It appears that there have been misunderstandings, and we take this matter seriously. We will ensure that your feedback is shared with our sales team to improve our communication and transparency with future clients. Regarding the specific features you've mentioned, we understand how important they are for your business operations. We are actively working on expanding our feature set to provide more flexibility and automation, including the ability to pause memberships by exact dates and streamline membership switches. Your input highlights areas where we need to focus our development efforts, and we appreciate your patience as we work to enhance our offerings. We apologize for any inconvenience caused by the unexpected fees associated with payment reversals. We acknowledge that clear communication regarding all costs is essential, and we will take steps to improve transparency during the sales process moving forward. Your experience with our migration team is concerning, and we are committed to resolving any inaccuracies in your membership setups promptly. We will address this issue internally to ensure a smoother migration process for our clients in the future. Your feedback is valuable to us, and we take it to heart. We apologize for any inconvenience and frustration you've experienced thus far. We hope you'll consider giving us another chance as we continue to make improvements to our platform and services. If there are any immediate concerns or issues that you would like to discuss, please feel free to reach out to us. We're here to assist you and provide the best possible support. Thank you for your understanding and patience. bsport team SG Souad G. Director Sports Used the software for: 6-12 months ### " A 5 star Experience! " September 18, 2023 5.0 The support team behind B Sport is nothing short of amazing. They are incredibly responsive and have consistently demonstrated a genuine commitment to helping their users succeed. Any questions or concerns I've had were met with prompt and insightful responses, making me feel valued and supported. Pros One of the features I appreciate the most is the messaging and emailing capabilities. These functions have streamlined communication with members and staff, making it much more efficient than previous systems I've encountered. Cons In terms of drawbacks, I honestly can't find anything to complain about. B Sport has met or exceeded all my expectations. Switched from [ABC Glofox](https://www.capterra.com/p/136861/Glofox/) Value for money and much more features. Review Source Response from bsport September 22, 2023 Dear Souad Your positive feedback puts a smile on our faces! :star2: Thank you for choosing and trusting us. Your satisfaction is our greatest reward. We look forward to serving you again in the future! bsport team JR Joana R. Co-Founder und Manager Sports Used the software for: 6-12 months ### "Extremely negative experience with Bsport" August 15, 2024 1.0 We regret having made the decision to change to Bsport and we have received a lot of negative feedback and complaints from our students and teachers alike about the solution. The solution has a lot of potential but the team at Bsport overpromised and did not act on our feedback - even after 8 months and even as regarded legal compliance issues. Worst of all, Bsport is currently coercing us to sign a new contract about payment liability by having blocked all of our payouts (Stripe payouts go via them first) unless we sign the contract. Pros The advantage of Bsport, from our studio's perspective, is that it is one of the very few solutions on the market that has APIs with both Urban Sports Club and ClassPass. The templates for automated e-mails that are sent out to your customers (e.g. booking confirmations) are customiseable with your studio logo and colour. From our experience, this is about it when it comes to the advantages of this solution. Cons Bsport has been very pushy in their sales efforts toward us from the get go, telling us that everything on our priority list would be possible in Bsport. Only once we entered the contract, we gradually learned that most of this actually was not possible, but then it was already too late. We have been customers of Bsport since January 2024 and have now exercised our special right of cancellation. Some key issues with the solution include: - Bsport's solution is non-conform with the German Law for Fair Consumer Contracts, as the software does not offer a cancellation button (we have flagged this for 8 months now and cancelled the contract because of this legal risk). In practice, this means that your students have to e-mail you to cancel their memberships with you - they cannot cancel them themselves. - Our students find the Bsport user interface so non-intuitive that they do not manage to cancel their bookings for a class - we usually have to do this manually for our students. We flagged this repeatedly but no action was taken. - We were told we could generate payrolls in one click with our former system of offering different payouts depending on the source of the student booking. This was a flatout lie. You can only apply one payroll rule per teacher. We had to change our entire studio payment system because of this. - Direct reimbursements of students do not work for us most of the time - we always see an error message and have to reimburse manually (NB: Bsport told us in once case that this is due to SEPA transfer times, but we retried two weeks later and it still did not work). - Our students cannot create an account on Bsport on our via mobile - the layout of the sign-up form in German language is shifted, such that crucial boxes that need to be ticked overlap and cannot be ticked (incl. the Terms and Conditions). We flagged this for 8 months now and no solution has been offered to us other than: Your student needs to sign up via laptop using Chrome. - We have personally found the system extremely complex to use and highly error prone. Review Source Response from bsport May 23, 2025 Hi Joana, Thank you for sharing your feedback with us. We're truly sorry to hear about your experience, as it doesn't reflect the quality we strive to deliver. We've already proposed a solution to help resolve the issue, but please don't hesitate to contact us anytime at support@bsport.io. Kind regards, SY Shelly Y. Business Owner Health, Wellness and Fitness Used the software for: 2+ years ### "The most friendly booking platform out there!" December 15, 2023 4.0 Pros Overall Bsport is easy and friendly to use. It's more technologically advanced than many other booking systems. Their representatives (especially \[sensitive content hidden\]) are also helpful and polite when I reach out for support. Cons There's no phone number to talk to customer service. And due to the time difference between NYC and France, sometimes I need to wait for a few hours or the next day for response. There're a few features that are lacking with the system, such as sending out an auto reminder email to teachers who're subbing; select exact dates needed to process the payroll instead of having to select a whole month. The feature I need the most is to have clients stay on our website to complete the check out process, without having to go to the Bsport page. Review Source Response from bsport December 19, 2023 Hi Shelly, Thanks for your feedback and for your positive comments! It's been a pleasure working with you so far, and we expect to be by your side as you expand your business in the future. We constantly look to improve and have taken into account your requests to add new features to the system. bsport team JH Julie H. Founder Sports Used the software for: Less than 6 months ### "Sophisticated platform with clean user interface" January 10, 2023 5.0 The customer service is very good which offsets the more complicated setup. We are happy we made the switch. Pros The software tracks the administrative movement of the studio very well: client scheduling and cancellations, money coming in and out, etc. It also offers the agenda and webshop in the same place which we find very handy as opposed to having the webshop and scheduling on separate platforms. Cons Since the software has so many options, there are a lot of tabs, and until you have memorized where everything is you have to spend some time searching through the tabs. We have used a few other scheduling software platforms before this one and the BSport one took the most time to set up. Review Source Response from bsport January 12, 2023 Thank you for taking the time to leave us a review! We understand that mastering the platform takes time and that it can be difficult to find things when this is not the case yet. Please don't forget about our "Tutorial" tab, which contains videos that explain the entire platform. Aside from that, please do not hesitate to contact us if you have any questions or concerns! We are always happy to assist. Finally, thank you for your kind words on our customer service team; we are happy to have you as a client! bsport team Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.