---
title: "Page 6 | bsport Reviews 2026. Verified Reviews, Pros & Cons | Capterra"
description: "Page 6 - Is bsport the right Yoga Studio solution for you? Explore 333 verified user reviews from people in industries like yours to make a confident choice."
source_url: "https://www.capterra.com/p/197172/bsport/reviews/?page=6"
page_type: "reviews"
language: "en"
publication_date: "2026-09-29"
---

bsport

4.3 (333)

[View alternatives](https://www.capterra.com/p/197172/bsport/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated September 29th, 2026

# Page 6 - Reviews of bsport

## Showing most helpful reviews

Showing 126-150 of 333 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

KS

Karine S.  
Propriétaire, Manager et Professeure  
Sports  
Used the software for: 1-2 years

### "Beaucoup d'aspects positifs"

September 2, 2024

5.0

Bonne expérience. App facile à utiliser pour le client, très "user-friendly".

Pros

Le grand nombre de fonctionnalités pour l'utilisateur/manager, les outils proposés, les tutorials et la possibilité de parler de vive voix aux collaborateurs pour de l'aide (Merci à \[caché sensible contenu\]!). L'évolution constante des fonctions de l'app.

Cons

Ce n'est pas tant un aspect moins apprécié que la "complexité" de réussir à naviguer seule dans la section Marketing et Paramètres. Perso, je ressens le besoin d'être guidée individuellement, pas-à-pas afin de pouvoir mettre en place des fonctions intéressantes pour mon business et exploiter mieux l'App. Je trouve que depuis 3 ans je n'ai utilisé que le basique. Avec l'aide d' \[caché sensible contenu\], je vais développer ces aspects-là. A suivre

Alternatives considered

[Booker](https://www.capterra.com/p/90708/Booker/)

Reason for choosing bsport

Aspect du logiciel qui s'adapte au marché, à l'écoute de l'utilisateur, innovant.

Switched from

[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)

Pas assez versatile, pas assez innovant.

Review Source

Response from bsport

September 11, 2024

Bonjour Karine, Merci beaucoup pour ton commentaire ! Je suis ravie de pouvoir t'aider dans ton utilisation de la plateforme. À très bientôt, La bsport team

NT

Nicolas T.  
Formation, cours  
Sports  
Used the software for: 1-2 years

### "À fuir absolument."

October 21, 2024

1.0

Compliqué à l'utilisation. Le service client indisponible, en pleine conversation ils partent far plus en service.

Pros

C'est une honte, personne ne répond sur la plate-forme, j'ai une demande en attente depuis le 6 septembre et la même déjà faite précédemment. Des anciens élèves reçoivent des ordres de prélèvement, des élèves actuels ne sont pas prélevés. À fuir absolument, en plus c'est très cher.

Cons

Compliqué. Cher. Service client inexistant.

Switched from

[Eversports Manager](https://www.capterra.com/p/161944/Eversports-Manager/)

J'ai été contacté par un commercial qui m'a assuré que je pourrais faire des économies en fait je paie plus du double. Ce commetcial ne fait plus partie de Bsport.

Review Source

Response from bsport

May 28, 2025

Bonjour Nicolas Nous sommes sincèrement désolés de lire votre ressenti. Chez Bsport, nous mettons un point d’honneur à accompagner au mieux nos clients et à rester disponibles en cas de besoin. Après vérification, notre équipe vous a bien répondu à plusieurs reprises, et nous avons toujours tenté de trouver des solutions aux difficultés rencontrées. Nous comprenons toutefois que certains sujets aient pu générer de la frustration, et nous le regrettons. Nous restons entièrement disponibles pour faire le point avec vous et vous aider à retrouver une expérience satisfaisante de la plateforme. N’hésitez pas à nous recontacter à support@bsport.io, nous serons ravis de vous assister. Bien cordialement, L’équipe Bsport

NM

Nadine M.  
Director  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "The Masonry"

September 8, 2023

3.0

It has been good so far. A lot of confusing work in the back office and I feel like processes take a lot longer and are quite convoluted where they don't need to be! The costumer support has been brilliant so far!

Pros

The customer communication has been brilliant. I have run in to numerous issues so far that have been solved quite quickly or explained to me. The response time has been great so far.

Cons

Integration for website is not great and very fiddly. The app is not great for users and is quite confusing.

Review Source

Response from bsport

October 20, 2023

Thank you for your review and for sharing your feedback with us. We're delighted to hear that you've had a positive experience with our customer communication and our prompt response times. We also appreciate your constructive criticism regarding the integration for the website and the user-friendliness of our app. We understand the importance of making these aspects more efficient and user-friendly, and we are continuously working on improvements in these areas. Your feedback about the back-office processes is duly noted. We are committed to streamlining our processes to make them more straightforward and less time-consuming, where possible. We are pleased to hear that our customer support has met your expectations, and we will continue to provide you with the best assistance possible. If you have any further suggestions or need assistance with anything else, please do not hesitate to reach out to us. Your input is invaluable as we work to enhance your experience with our service. bsport team

RH

Rupert H.  
Director  
Sports  
Used the software for: Less than 6 months

### "Power of Boxing"

October 18, 2023

5.0

Further to the above the experience has been superb and I can't recommend them highly enough. I am big on customer service and all my questions have been answered either by chat or zoom call within a matter of hours. The clients have enjoyed the new system too which is equally important, particularly for retaining our client base and attracting new customers.

Pros

I believe bsport is a step up from our previous booking platform, Zingfit, and has a more modern feel to it, coupled with outstanding customer service.We are a very small business that has taken a hit since the pandemic and bsport were the most understanding, out of every potential company we spoke to, in terms of the platform and the setup we required. They were the only ones to show willingness to meet me in person, which speaks volumes about the integrity of the company. They also made sure that the transition was effortless too.

Cons

There are a few features that I would like to see included going forward but I have been told that these are in the pipeline and will therefore hopefully be implemented next year.

Alternatives considered

[ABC Glofox](https://www.capterra.com/p/136861/Glofox/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[Mariana Tek](https://www.capterra.com/p/175281/Mariana-Tek/)

Reason for choosing bsport

Pricing primarily and then we believed the booking platform was exactly as we needed it, knowing that they would also strive to develop it going forward to meet out future requirements.

Review Source

Response from bsport

October 20, 2023

Hi Rupert, Thanks for your feedback and for going through the migration and onboarding process with me. It's been great working with you so far, and we expect to keep upgrading the platform and our service. We have taken into account your requests to improve the system and will work on having that ready as soon as possible! Kind regards, bsport team

NQ

Nicolette Q.  
Owner  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Visibility of the whole studio in one place"

February 6, 2024

5.0

The bsport team were very supportive in the migration process from prepping me for the build-up to post-migration follow-ups to iron out any issues, where I was unsure of settings or how to get something done. I think the product is great. It is seamless, intuitive and having that integrated view of the business is very valuable from a time and money perspective.

Pros

Having shifted from multiple systems to bsport which does it all is much more efficient for managing the business. There is a single source of information. In addition, I can view the info in bsport from different perspectives - by customer, customer behaviour, by pass type, marginal value of teachers etc. These insights allow better decision-making. The platform is intuitive for both the member and the back-office user to navigate.

Cons

I wish some of the standard reports, like sales, payments/settlements etc. were pre-setup. Because of being in west coast North America time zone, there are not great time zone overlaps with the support team. I find them responsive when they are in office, but the support isn't available 24/7.

Alternatives considered

[Momence](https://www.capterra.com/p/229516/Ribbon/)

Reason for choosing bsport

Momence pricing for the same features was more than double and to be honest at the Momence price point we couldn't afford to switch, but would have just stayed with the cobbled together MindBody platform. Plus Momence doesn't currently offer the webshop functionality or it is very limited in comparison to bsport.

Switched from

[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[Vimeo](https://www.capterra.com/p/122348/Vimeo-Pro/)

Clunky, out-dated MindBody where everything feels like it's an afterthought. In Canada, Mindbody don't offer a tap and pay card processing solution. Our newsletter database was in Mailchimp, we had no ability to talk directly to clients who we could see liked to attend a specific class or had a certain pass-type etc. As a result all marketing was unintegrated and untargeted. Our online channel was in Vimeo OTT so Mindbody passes were useless and it was as separate customer database again. Lastly we wanted to add a webshop, like Shopify, which would require yet another inetgeration app between Mindbody and Shopify to keep the records in sync!

Review Source

Response from bsport

February 13, 2024

Hi Nicolette, Thanks for your feedback and for your positive comments! It's been a pleasure working with you so far. As we constantly look to improve our system and service, we have taken note of your comments to improve the current features. Keep an eye out for future releases! Kind regards, bsport team

JD

Jonathan D.  
Coach Sportif  
Sports  
Used the software for: 6-12 months

### "Avis"

March 17, 2023

4.0

Pros

Pratique, très pratique. Gros gain de temps sur la facturation et la gestion des paiements.

Cons

Visuel pas attirant. Ressemble à une vieille application.Les couleurs sont trop pales.Il y a eu plusieurs soucis de paiement de mes adhérents, ils ont parfois dû s'y reprendre à plusieurs reprises et ont eu peur d'être prélevés autant de fois.Abonnement trop fermés.Exemple : j'ai un abonnement où mes adhérents paies mensuellement (sur 3mois), et ils ont un nombre de séances à utiliser (18), sur le temps de l'abonnement. Le soucis c'est que l'on est obligé de diviser les séances mensuellement et décaler les séances non utilisés manuellement à la fin des mois. C'est très embêtant.

Reason for choosing bsport

J'ai aimé le visuel du site internet et les tarifs paraissaient compétitifs au départ.Malheureusement j'ai bien vu que la version du site est bien plus cher mais je suis resté car je me suis dit "qui sait ? j'aurai certainement un jour les moyens" mais je me suis vite rendu compte que je n'allais pas rester par rapport aux tarifs donc j'attends la fin de mon engagement pour revenir chez les premiers que j'avais rencontré.

Review Source

Response from bsport

October 2, 2023

Dear customer, Thank you for taking the time to share your feedback with us. We value your input as it helps us improve our services. We understand your concerns regarding the visual appearance of our application. We are constantly working on enhancing the user interface, and your comments about the outdated look and pale colors have been duly noted. We have plans to introduce a refreshed and modernized design in the near future to enhance the overall user experience. We are sorry to hear about the payment issues your members have faced. We take such matters seriously, and our technical team is actively investigating the reported problems to ensure a smoother payment process for your members. We want to assure you that their security and satisfaction are our top priorities. Regarding the subscription model, we appreciate your feedback on the need for more flexibility. We understand that the current setup can be cumbersome, and we are actively exploring options to make it more user-friendly and accommodating for different needs. Your comments are valuable to us, and we are committed to making improvements based on your feedback. We would also like to extend our support to help you navigate these issues and find suitable solutions in the meantime. Please don't hesitate to reach out to our customer support team for any immediate assistance or further discussions about your specific requirements. We're here to help and ensure a better experience for you and your members. Thank you for your understanding and patience. bsport team

SM

Stephanie M.  
Assistant Manager/Receptionist  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Overall great platform & supportive team, with a few minor cons"

January 12, 2023

5.0

Incredibly smooth integration from our previous software - extremely helpful and attentive team members (thanks \[SENSITIVE CONTENT\]!) who were a pleasure to deal with and answered all of my questions. Super supportive and responsive team who continue to be so as we have now fully launched. User friendly interface for students to book classes. Nice integration of widgets to our website, professional looking.Reliable system that sends out the livestream / zoom class links to users without problems.Smartlists and tagging to segment members for ad targeting/offers. Marketing looks professional and is easy to create with their drag and drop templates.

Pros

Passes: The ability to create a number of different passes / purchase options for students and members. The ability to create a pass and select what the pass can be used for, down to the specific activity. Incredibly easy to customise these options. User-friendly and streamlined class booking/purchasing: From a user perspective, when booking a class students are clearly shown passes they have available to book, and also clearly shown passes they can purchase if they do not own a pass. Unlike other software we have used, this process doesn't redirect users away from the class booking but adds it smoothly into the process. There are far less 'clicks' required than MBO and I believe this encourages a greater amount of booking and less abandoned baskets. It's also very clear to users which passes are available for that class. In the past we had issues with students booking for pre and postnatal classes on passes which did not cover those classes, causing a number of problems. Bsport has helped us resolve this issue.Payroll: Clear and easy to set teacher payment options and to review at the end of the month. Very easy, with one click, to change the payment option if required. In previous software this was a lengthy and time consuming process. Marketing: Setting up automatic triggers and emails/marketing to be sent out from the app, fully customisable.VOD - professional looking, integrated section on the app.

Cons

There is no ability to access the backoffice via the app - must be used on desktop / browser. Slightly slow response time on the backoffice - when loading the calendar, making changes to classes, billing customers etc, the load time is less than optimal and slower than other software. Payment process doesn't allow partial refunds (not strictly the fault of bsport but is associated with them). Slightly lengthier/complicated process to make partial refunds. Automatic class emails: If not using the integration with zoom, the zoom link has to be emailed to class participants, which is considered a 'promotional email', so some users may miss this. It has to be sent at least 1hr before class so isn't helpful for students who book last minute. Would be better if this could be 10mins before class. Zoom integration / link email: Using the zoom integration (which itself is very good), but does mean we have to close online class registration 20 minutes before the class begins, so that the system can email the zoom link 15 minutes prior to class. At our studio we have a lot of students who like to book last minute and this prevents them from doing so. Would be better if this could be sent out 5 minutes before class.

Alternatives considered

[StudioGrowth](https://www.capterra.com/p/254752/StudioGrowth/)[Momence](https://www.capterra.com/p/229516/Ribbon/)

Reason for choosing bsport

Studiogrowth did not have an appMomence was too expensiveConfidence with bsport as several other studios in East London were using them.

Switched from

[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)

Too many problems with Mindbody. Unable to purchase online class passes via their app. Zoom class links failing to send to some users without resolution / a clear reason why.

Review Source

Response from bsport

January 13, 2023

Thank you for your thorough feedback Stephanie! We are glad the system has fulfilled your needs and most importantly that you have seen improvements vs. your previous provider and other options available in the market. We will continue to assist you when you need us, and we will take all the feedback provided to improve the platform as much as possible! Kind regards, bsport team

VR

Verified Reviewer  
Community Manager  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Not fit for martial arts businesses"

May 20, 2022

3.0

Sold false promises and we found out we were the first BJJ gym they had ever signed and we understand why. Extremely overpriced.

Pros

We liked the video library, it was limited with categories, but I know they were working on developing it and adding more features.

Cons

Useless dashboards, reports that don't show the correct information, cannot add leads easy or manage them, errors with email templates, errors with double payments, bad translations, and really bad UX on the paid app. A mix of good and bad customer support. No ranking (sold it to us that we could use a workaround), really hard to see how many times someone trained, unable to show who has signed up to a class, cannot go back to a previous day in the teacher app.

Alternatives considered

[Zen Planner](https://www.capterra.com/p/134351/Zen-Planner/)

Reason for choosing bsport

Because they were located in Barcelona (local for us), they really sold us on a lot of amazing features, we really liked their video library, simple design.

Review Source

Response from bsport

January 10, 2023

Thanks a lot for taking the time to give us your feedback ! Your review is helpful and rich of insights, that we actually used to improve ourselves. Since the time of your review, we grew the martial arts area and have more partners within this discipline. If you're still interested, we would be glad to expose you all the improvements. Hence we kindly invite you to contact us to do so. In any case, we thank you for having choosing Bsport !

SC

Sophie C.  
Associée  
Sports  
Used the software for: Less than 6 months

### "Revue Bsport"

January 11, 2023

5.0

Il est encore trop tôt pour évaluer le fonctionnement globale de la plateforme car nous venons à peine de finir la migration. Côté technique, je suis plutôt impressionnée par les fonctionnalités de la plateforme et aussi par l'efficacité et la disponibilité de l'équipe!

Pros

L'interface est très complète, on voit d'emblée que l'outil sera viable sur le long terme car il est déjà très développé par rapport à d'autres interfaces que j'ai pu utiliser auparavant.Tout est très intuitif, je n'ai pas eu de mal à paramétrer les différents volets, les tutos ont été d'une aide précieuse et service client toujours réactif et très efficace.J'apprécie particulièrement que tout peut être géré depuis une seule et même interface, un véritable gain de temps pour la gestion au quotidien.L'outil marketing pour les mailings est très abouti et propose beaucoup d'options.La possibilité de mettre des tags et d'utiliser des Smartlists sont de véritables outils marketingL'application mobile dédiée est un véritable PLUS! Facile d'utilisation et très agréable à naviguer.

Cons

Le tarif est plutôt cher, mais pour l'étendue des fonctionnalités je pense que cela reste plutôt correct. Le fait que les options utiles à la gestion quotidienne sont en supplément fait vite gonfler la facture...La migration qui n'englobe qu'une partie des infos (données personnelles, cartes de cours) mais pas les abonnements ce qui signifie que tout ceci doit être paramétrer manuellement avant lancement.

Reason for choosing bsport

Le commercial de Bsport nous a démarchés plusieurs fois et je n'étais d'abord pas intéressée, puis au fur et à mesure, après la démo gratuite et l'école grandissant de plus en plus, le besoin d'une solution plus complète qui allait durer dans le temps et qui centralisait un maximum les fonctionnalités dont nous avons besoin s'est faite ressentir.

Review Source

Response from bsport

January 12, 2023

Un grand merci pour ton retour très complet Sophie ! Tu verras dans ton utilisation que l'application est relativement complète. Je te souhaite un bon lancement et je te dis peut être à bientôt pour une séance à FCL de Luta Livre / JJB :-) bsport team

FP

Francesco P.  
Imprenditore, insegnante pilates, Titolare di Studio Pilates di Francesco Piraino. Istruttore Fitness, Posturale, Operatore e tecnico del massaggio, formatore per l’insegnamento del metodo pilates. Responsabile regionale Calabria Csen.  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Qualità del servizio. "

August 12, 2024

5.0

Nel complesso mi trovo bene, l’azienda è molto seria strutturata per i servizi di uno studio pilates non come alcune generiche aziende. Un azienda giovanile con qualità ci tiene al cliente.

Pros

I vantaggi che mi sono piaciuti di avere sempre una persona sempre collegata online pronta a gestire i servizi. Avere una mia app personalizzata.

Cons

Si prolunga qualche disservizio sull’ applicazione personalizzata per causa di Google si spera che rientra al più presto in modo tale da poter gestire i servizi con i nuovi clienti di studio. Quando c’è il cambio o non disponibilità dell’account manager bisognerebbe avvisare che ci sarà un cambio per tale motivo anche perché si crea un discorso lavorativo a 360 gradi. Bisognerebbe avere la possibilità di far caricare al cliente tramite applicazione o anche dal profilo web il certificato medico in completa autonomia, questo sarebbe per un grande servizio.

Switched from

[TeamSystem Enterprise](https://www.capterra.com/p/228606/TeamSystem-Enterprise/)

Mi sono fidato della vostra proposta commerciale nonostante avrei pagando qualcosina in più.

Review Source

Response from bsport

September 11, 2024

Ciao Francesco, Volevo prendermi un momento per ringraziarti per la tua recensione! Le tue parole mi hanno fatto un enorme piacere e sapere che hai avuto una buona esperienza con noi è la migliore ricompensa che potessimo sperare. Capisco perfettamente il tuo punto di vista riguardo al certificato medico. Ti ringrazio per averlo segnalato! Stiamo già lavorando su una soluzione e ho già condiviso il tuo feedback con il team. Il tuo contributo è preziosissimo per noi, e faremo del nostro meglio per migliorare. Grazie ancora per il tuo tempo e per averci scelto. Spero di rivederti presto e, magari, offrirti un’esperienza ancora più piacevole! Un abbraccio, Francesco

César O.  
Propietario  
Sports  
Used the software for: 6-12 months

### "Un socio esencial para nuestro estudio "

August 12, 2024

5.0

Ha sido una experiencia muy satisfactoria hasta los momentos. A pesar del precio elevado, vemos una ventaja en comparación con la competencia gracias a la APP. Servicio al cliente nos ha ayudado mucho no solo en la configuración de la plataforma e integración de nuevas funcionalidades.

Pros

Herramientas de gestión y comunicación con tus miembros como las notificaciones PUSH. La estética cuidada y la APP marca blanca han resultado ser una cualidad que ha resaltado las características del estudio. Por otro lado, la capacidad de integrar otras plataformas de reserva.

Cons

Los correos que envías con la herramienta de Marketing de Bsport muchos llegan al SPAM. No fue hasta que servicio al cliente me ayudó que pudimos instalar el DNS.

Switched from

[TIMP](https://www.capterra.com/p/196549/TIMP/)

Queriamos una plataforma más completa que pudiese integrar a otras plataformas de reservas como Classpass o UrbanSport.

Review Source

Response from bsport

August 19, 2024

¡Muchísimas gracias por la excelente reseña que nos has dejado! Nos alegra mucho saber que estás satisfecho/a con nuestra plataforma y la atención que has recibido. Valoramos mucho tus comentarios, ya que nos motivan a seguir mejorando y a ofrecer el mejor servicio posible. Si hay algo más que podamos hacer por ti o si tienes alguna sugerencia adicional, no dudes en contactarnos. Estamos aquí para ayudarte en todo lo que necesites. bsport team

RW

Ruben W.  
Gründer  
Sports  
Used the software for: Less than 6 months

### "Vorsicht! Keine Zulassung in Deutschland"

April 8, 2024

3.0

Nicht für den Deutschen Markt geeignet, da es keine TSE-Zulassung hat und man so also ein extra Buchung-Kassensystem on top bräuchte. Das macht den Aufwand extrem groß. Es ist absolut unausgereift! Schnell im Verträge verkaufen durch "cool wirkende" junge Leute, die den persönlichen Eindruck geben, den man haben will. Ein "Start-up", dass darauf ausgelegt ist, Daten zu sammeln und irgendwann verkauft werden soll. Keine echte "hands-on" Mentalität (einzelne Mitarbeiter ausgenommen!).

Pros

Die White-Label-App ist ein tolles Tool, was das Ego eines jeden Unternehmers triggert - aber Vorsicht! Die Klassenplanung für Kuspläne oder Open Classes geht einigermaßen im back-end, aber dadurch, daß das Programm keine TSE-Zulassung hat, ist es leider hinfällig und kann bei einer Steuerprüfung des Studiobetreibers zu hohen Strafen führen in Deutschland.

Cons

Im "Sales-Prozess" wird einem mündlich gesagt, "ja, das Programm kann das alles...", im "on-boarding" wird man dann sukzessive aufgeklärt, dass vieles nicht geht. (bei uns Beispiel: mehrer Teilnehmer gleichzeitig in einem Termin, Kassen- und Zahlungssysteme alle integriert, Daten-Migration nur zum Teil, nicht die entscheidenden Daten, ...)

Switched from

[Eversports Manager](https://www.capterra.com/p/161944/Eversports-Manager/)

Wir dachten, daß bsports "mehr kann". Leider aber hatten wir komplett unrecht und haben es falsch eingeschätzt.

Review Source

Response from bsport

August 14, 2025

Hallo Ruben, vielen Dank, dass Sie Ihr ausführliches Feedback mit uns geteilt haben. Wir verstehen Ihre Bedenken und nehmen diese sehr ernst. Seit Ihren ersten Erfahrungen haben wir mehrere wichtige Updates veröffentlicht, die direkt auf die von Ihnen genannten Punkte eingehen. Die Plattform ist nun TSE-konform und erfüllt die Anforderungen des deutschen Marktes. Außerdem haben wir eine neue POS-Funktion eingeführt, mit der sich Drop-in-Verkäufe schnell und unkompliziert abwickeln lassen. Wir hoffen, dass diese Verbesserungen Ihren ursprünglichen Anforderungen entsprechen und sich alles wie gewünscht entwickelt. Wenn Sie offen dafür sind, würden wir uns freuen, wieder mit Ihnen ins Gespräch zu kommen und zu prüfen, wie die neuen Funktionen Ihr Unternehmen noch besser unterstützen können. Mit freundlichen Grüßen Ihr Bsport-Team

VR

Verified Reviewer  
operations manager  
Sports  
Used the software for: Less than 6 months

### "Think twice before using this software."

May 25, 2023

1.0

The team was unable to carry out a migration from our current software (schedule house) even though they assured us they would be able to during the sales call.They ended up manually transferring the data in the end which lacked so many of our data. We were not able to launch as per the scheduled date but they went ahead and charged us anyways. The management hasn't been supportive at all.Think twice about using this software. So many essential features are lacking on this platform.

Pros

The design of the software from client side

Cons

we do NOT recommend this software to ANY business. There are several other softwares available that are easier to use and for the same if not less rate. There are so many essential features this software is lacking, not to mention that there is no app for the staff.if you have a retail section then this software cannot support it. The reporting is super complicated, so if you are a studio which has it's finances in check then this software is not recommended.You are also unable to assign permissions to staff which is a basic feature on any other softwareThe software VERY OFTEN lags, which makes is inoperable.

Review Source

Response from bsport

June 2, 2023

Dear Kamelia, we're sorry that the platform doesn't suit your needs. There might be other options available in the market but none of them offers all the features and functions we do, in terms of marketing and studio day-to-day activities for the same price. When you say that essential features are missing, we serve thousands of clients all over the world and none of them have asked for such a tailored and customized solution as you did. We went the extra mile and try to address every single one of your requests. To be completely fair, we need to work together to be the most efficient possible but in this case, you weren't even available to discuss the matter with us. We will take your feedback and do a thorough analysis to identify and implement all improvements needed based on this situation. Thank you and we wish you the best in your future endeavours. bsport team

CA

Cédric A.  
Directeur  
Sports  
Used the software for: 1-2 years

### "Meilleur logiciel et état d'esprit à ce jour"

October 5, 2023

5.0

Tout d'abord septique car depuis des années je suis sollicité par de nombreux développeurs de programmes. Mais avec Bsport, une belle surprise. Le support est réactif et excellent et de plus, le plus incroyable est que le management a pris en compte TOUTES les idées que j'ai sollicité en 1 an. Jamais vu cela auparavant, je me sens écouté et même si je comprends que Bsport ne peut pas ajuster le programme suivant les désirs de chaque client, je pense que là c'est vraiment extraordinaire. De plus, avant je devait utiliser MailChimp puis d'autres comme Monkeysurvey....télécharger la base de données etc, c'était compliqué. Là c'est tout en un. Donc après plus d'un an je suis très satisfait et j'espère que notre collaboration va durer.

Pros

Gestion des cours, réservations en ligne, paiement, automatisation des email, notifications des cartes et smartlistes, contrats, gestion des salaires. Le programme est riche et complet.

Cons

L'emploi du temps n'est pas simple à utiliser et créer un double travail (calendrier et emploi du temps). Pas possible de fermer les horaires (tous) en 1 seul clic. Certaines fonctions sont compliquées à comprendre au début (disponibilités des calendriers. Le revers de la médaille d'avoir un programme développé c'est d'avoir beaucoup de choses à gérer. Les premières jours d'adaptation à Bsport ne sont pas simples, peut être améliorer la présentation à la vente, les explications au démarrage.Aussi les prix à rallonge pour les options x,y,z, au final si on ne reste pas au minimum le programme revient à cher, pour un centre de Yoga. L'application c'est une bonne idée mais aussi là je trouve trop cher sachant que je n'ai qu'un studio.

Reason for choosing bsport

tous les programmes inclus (envoi des emails, sondages, smartlistes, notifications etc.). Automatisation.

Switched from

[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[Bookeo](https://www.capterra.com/p/117299/Bookeo/)

Je souhaitais quelque chose de plus complet et automatisé.

Review Source

Response from bsport

October 18, 2023

Merci beaucoup pour ce commentaire Cedric, Nous sommes vraiment ravi que vous soyez pleinement satisfait de votre expérience avec bsport et ravi de vous accompagner dans la vie de votre studio ! Belle journée bsport team

YK

Yvonne K.  
Eigenaar  
Entertainment  
Used the software for: 1-2 years

### "Ga hier met deze partij in zee!"

August 10, 2024

1.0

Na eerder mijn frustraties te hebben gedeeld over het verliesproces bij Bsport, wil ik graag een update geven. Hoewel mijn ervaring over het algemeen teleurstellend was, was er toch een medewerker bij wie ik terecht kon. Zij was de enige die mij daadwerkelijk heeft geholpen en het proces soepel heeft laten verlopen. Ze luisterde echt naar mijn zorgen en heeft alles gedaan wat in haar macht lag om me te ondersteunen. Dankzij haar voel ik me toch gehoord, ondanks de moeilijkheden.

Pros

De mogelijkheden van Email marketing en het online Boekingssysteem.

Cons

Slechte Klantenservice, communicatie alleen mogelijk via chat en op afspraak via videocall. Ben met valse beloften een contract aangegaan en bij je beëindigen van de overeenkomst werken ze behoorlijk tegen. Ze willen mij eigen data niet geven en wilde ik eerste instantie ook geen bevestiging geven van opzegging, er was volgens hun eerst een verplicht gesprek noodzakelijk.

Review Source

Response from bsport

September 17, 2025

Beste Yvonne, hartelijk dank dat je de tijd hebt genomen om je beoordeling bij te werken en dit positieve signaal met ons te delen. We zijn erg blij om te horen dat je je ondanks de uitdagingen uiteindelijk gehoord en gesteund hebt gevoeld. Het betekent veel voor ons dat onze collega een verschil heeft kunnen maken door je zorgen serieus te nemen en het proces soepeler te laten verlopen. Tegelijkertijd spijt het ons dat onze samenwerking als geheel niet het gewenste resultaat heeft opgeleverd. Het opbouwen van sterke, transparante en duurzame partnerships is waar we naar streven, en het is teleurstellend wanneer we daarin tekortschieten. We blijven vanzelfsprekend volledig beschikbaar mocht je in de toekomst opnieuw met ons in contact willen treden om nieuwe ambities of projecten te bespreken. Aarzel niet om ons te benaderen als je hierover verder wilt praten. Met vriendelijke groet Het Bsport Team

TT

Tania T.  
Pilates instructor  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Very satisfied with Bsport after having worked with other online booking systems"

July 25, 2023

5.0

I like that clients receive automatic emails we have created, description of packages I well visible and as I wrote before Bsport takes into account clients' feedback and wants to improve consistently.

Pros

Together with my colleague we find that it easy to use, it also have several features and it shows that there is very often an update. I personally really like that Bsport take into account clients' feedback

Cons

How to make some appointment passes only visible to existing clients, tags And how to have the app also available for administrators

Alternatives considered

[Sports Connect](https://www.capterra.com/p/121500/Sports-Connect/)[Eventbrite](https://www.capterra.com/p/114949/Eventbrite/)

Reason for choosing bsport

They took the time to explain clearly their service New company which wants to grow, brainstormed during and after covid with the new market.

Switched from

[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)

I wanted to change, I was not satisfied with their service

Review Source

Response from bsport

July 26, 2023

Hi Tania, It was great to catch up during our last call, we're glad that you and your business are doing well. Thanks for your feedback and for taking the time to let us know what you value from us, and where would you like to see some improvements. We are glad that the software and our service has met your expectation so far, we will work to keep this partnership going for a long time! About the things you would like us to develop such as the tags for appointment passes, we will continue working on this, so you can enjoy even more the platform. Don't hesitate to contact us if you need anything! bsport team

IA

Isabel A.  
Fundadora  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Profesionalidad, facilidad de implementación y uso"

March 2, 2023

5.0

Estoy muy satisfecha con BSport, la herramienta es un must en el desarrollo de mi negocio. Me supone una gran ayuda y aprecio mucho la asistencia continua.

Pros

Trabajar con BSport me supone tener control de las asistencias, gestionar las clases, implementar y publicar los talleres, mantener accesible la compra de pases de acceso online... La sección de informes me permite trabajar los números para presentación de impuestos, ver mi facturación, acceder a las facturas y crear documentos a partir de la información descargada. Un servicio de email integrado para comunicarme con mis usuarios, que puedo personalizar es genial. La integración fue rápida y ágil. También dispones de una sección formativa y de resolución de dudas y un equipo preparado para responder cualquier pregunta. Y Aún no uso la parte de gestión de profes

Cons

El software tiene muchos servicios y aplicaciones que aún en mi primer año de uso no he descubierto en su totalidad. Me gusta que el equipo está en continua mejora.

Reason for choosing bsport

Todo el display me pareció más profesional, le daba el estilo más cercano al centro. Pulido, elegante, con muchas más variables y en el momento en el que estudiaba las opciones estuvisteis muy cercanos.

Review Source

Response from bsport

March 8, 2023

Isabel muchas gracias por tus comentarios! Nos alegra mucho saber que has encontrado útil la plataforma y que aunque no has aprovechado todas las funcionalidades, has disfrutado de un servicio profesional y consistente hasta ahora. Esperamos que termines de explorar todos los beneficios que podemos ofrecer, no dudes en contactarnos para solucionar cualquier inquietud adicional que tengas! bsport team

VP

Valérie P.  
Directrice  
Arts and Crafts  
Used the software for: Less than 6 months

### "Grosse déception"

May 9, 2024

3.0

Il est important de noter que Bsport n'accorde aucune période d'essai. Nous n'avons pas implanté la solution sur notre site. Avant la fin du premier mois nous avons demandé à stopper l'utilisation et par conséquent le paiement. Ils sont très fermes sur leur contrat. Alors prenez beaucoup de précautions lors de la présentation que vous fera Bsport. Demandez à voir toutes les moindres fonctionnalités. Demandez à ce qu'ils vous disent ce qu'il faudra paramétrer en tenant compte de votre organisation. Nous ne sommes dans le domaine du sport. Peut-être que Bsport est adapté pour des salles de sport mais pas à toutes les structures.

Pros

Le nombre de fonctionnalité mais finalement à l'usage il y a trop de choses pas clairement définies quant au pourquoi les utiliser.

Cons

La complexité pour paramétrer les fonctions. Surtout celles liées au calendrier, ateliers, cours, abonnement, carte. Tout cela rend vite confus la mise en place de ces fonctionnalités. Des contraintes sont apparues dès lors que l'on doit inclure des périodes d'interruption dans le calendrier. Nous n'avons pas été informés avant signature du contrat de ces subtilités entre les fonctions : Emploi du temps, calendrier, mes activités, ateliers, produits, séances, cartes de cours. A l'usage cela s'est avéré une usine à gaz et ça rendait la gestion trop complexe et sans gagner du temps par rapport à la solution préc"dente que nous utilisions.

Review Source

Response from bsport

September 21, 2024

Bonjour Valérie, Merci d’avoir pris le temps de partager votre avis détaillé. Nous sommes désolés d’apprendre que votre expérience avec notre solution n’a pas été à la hauteur de vos attentes. Nous prenons vos remarques très au sérieux et nous nous engageons à améliorer la clarté et la simplicité de la configuration de notre plateforme. Concernant votre retour sur les subtilités entre les différentes fonctionnalités, nous regrettons que cela n’ait pas été clair lors de la présentation initiale. Nous encourageons toujours nos clients à poser toutes les questions nécessaires pour s’assurer que la solution soit bien adaptée à leurs besoins. Nous nous efforçons de rendre ces points plus transparents pour éviter toute confusion à l’avenir. Merci encore pour votre retour, et nous espérons avoir l’opportunité de regagner votre confiance à l’avenir. La bsporteam

DH

Dieuwertje H.  
Owner  
Sports  
Used the software for: Less than 6 months

### "Bsport Open Yoga"

January 13, 2023

4.0

With Bsport our clients can reserve there yoga classes, there membership runs automatticly true iban or creditcard. Back office can change memberships and we can see how many people go to classes, wich class runs the best with wich teacher. Also the value data we can see weekly, monthly etc. So great business tool to run the business!

Pros

Personal app, all in one software, great data for tracking. \[SENSITIVE CONTENT\] our support from Bsport was a great help with implementing. Because this software has so many tools and is all in one there is a lot to learn and a lot of work to make it work for your business. For this you need great assistance and \[SENSITIVE CONTENT\] is great! She takes time to help us out and reacts fast. If the software is installed you have a great business tool for client registration, class tracking, value data and a video on demand tool! With the personal app you make it fo your clients really easy to acces the mobile app.

Cons

Because the software is all in one there is a lot to install. Take your time to learn the system, start on time and ask help from support. Some times the support team is a little bit to quick to react and then you get standard answers (that you find true help videos) and before you know you emailed 5 times the same question. So make sure you know how to find the right person to help! For us it was \[SENSITIVE CONTENT\]!

Review Source

Response from bsport

January 16, 2023

Thank you so much for your feedback! We appreciate you taking the time to do this. We understand that mastering the platform can take some time. It's great to hear that your contact with your account manager was so positive and helpful in setting up the platform. We will consider your feedback when improving our processes and launching new features! bsport team

SJ

Suzanne J.  
Ondernemer, Trainer  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Mijn ideale samenwerkinsgpartner"

April 22, 2024

4.0

Top! Echt hele goede begeleiding en customer service. Eén contactpersoon werkt heel snel en prettig. De mogelijkheden zijn enorm, stapje voor stapje gebruik ik meer opties.

Pros

De vele mogelijkheden sluiten enorm aan bij mijn Boutique Studio. Ik wil hier nog veel meer van leren, maar er is zoveel mogelijk! Geweldige ondersteuning van \[gevoelige inhoud verborgen\], ik krijg altijd direct reactie en hij denkt enorm mee. Heel fijn in een startend, ambitieus bedrijf. hij snapt in een paar zinnen wat ik bedoel en komt met oplossingen. Heel erg fijn, ik werk alleen en mijn technische skills zijn niet enorm, maar het systeem heb ik vrij snel onder de knie dankzij zijn support. Dit is echt een heel belangrijk onderdeel van BSport en het mooie systeem wat soms best ingewikkeld lijkt. Ze maken waar wat beloofd is.

Cons

Ik wilde graag perosnaliseren (mails, nieuwsbrief etc) maar dat kost vrij veel werk. Dus dat moet ik nog beter doen. Met alleen de instructievideo's kwam ik er niet uit. Gelukkig goed bereikbare en persoonlijke support. Kosten - maar die zijn het wel waard, gezien de opties die ik allemaal nodig heb en geen enkel ander product zo kan bieden.

Reason for choosing bsport

Contact met accountmanager - oprecht, niet 'bitchen' over andere aanbieders (dit deed Virtuagym heel erg, ketste ik compleet op af). Accountmanager dee echt heel erg zijn best. Ik sloeg aan op de specialisatie in Boutqiue Studio's, dit kon niemand bieden. Maar verder ook de manier waarop jullie mensen te woord staan en klantgericht zijn. Heel blij mee!

Review Source

Response from bsport

May 16, 2024

Beste Suzanne, Ik waardeer je feedback enorm en geniet ontzettend van het samenwerken met jou. Ik ben blij dat we kunnen bijdragen aan het inwerken van nieuwe medewerkers en het helpen groeien van jullie studio. Jouw positieve energie en waardevolle feedback worden zeer gewaardeerd. Ik kijk ernaar uit om onze samenwerking voort te zetten. Met vriendelijke groet,

NL

Nathalie L.  
Director  
Sports  
Used the software for: 1-2 years

### "Using B-sport for our fitness business "

May 9, 2023

5.0

Overall experience with B-sport has been great. The migration process was made really easy and we got allot of tech support from the b-sport team. It great to have the online chat feature, really helpful rather having to sit on the phone for help.

Pros

The branded app is what we most like about B-sport. It's easy and straight forward for our clients to use.

Cons

Would be great to have more of a business app rather than having to go into the back office to make changes. Also being able to add information that's specific to our business to the app would be really helpful.

Reason for choosing bsport

Better value for money and tech support.

Switched from

[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)

We really wanted to move to a branded app.

Review Source

Response from bsport

May 16, 2023

Hi Nathalie, Thanks for your feedback and for taking the time to let us know what you value from us and where would you like to see some improvements. We are really glad that overall you have enjoyed the software and our service so far. We hope to continue improving everything around here by adding more features and supporting our clients in a professional way. About the things you would like to see, we will take into account your comments to try and improve processes and features inside the system. Don't hesitate to contact us if you need anything! bsport team

TD

Tish D.  
Director  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Review from Tish/Grove Pilates "

May 25, 2022

4.0

Very good so far. The customer service is good. Eda has been very helpful and quickly got back to me and sorted everything.

Pros

Easy to set up classes, organise passes. Simple interface. Migration has been mostly successful from MBO. The business notifications are great to see who owes payment. The ability to make templates is very good. I haven't got to use the smartlists yes but I'm sure I will.

Cons

Notifications for people who first attend an activity needs to be set up and after 2 - 5 times so that emails can be drip fed telling them about the business. Also the ability to allocate a payment to a past appointment/past invoice or past class. And the ability to 'void' a payment like you can in Mind Body Online, if you made a mistake

Alternatives considered

[Momence](https://www.capterra.com/p/229516/Ribbon/)

Reason for choosing bsport

The fact that we could bring in other email lists to just be part of a newsletter. The fact that we could do surveys. This means we can reduce costs of email newsletter services and survey monkey. The salesman was much nicer too!

Review Source

Response from bsport

January 10, 2023

Thank you for your feedback Tish, we are glad that you appreciate the platform and especially our transactional notification tool. We really value your feedback as it helps us grow. We wish you an amazing day bsport team

LB

Lyne B.  
Professeur de Pole dance et gérante  
Sports  
Used the software for: 2+ years

### "MERVEILLEUX ! "

July 5, 2024

5.0

\- Plus organisée. - Moins anxieuse concernant mon CA et les inscriptions. - Je fais 2x plus d'argent et pourtant je fais le minimum sur l'appli (je n'utilise pas tous les outils mais ça ne serait tardé car j'ai eu de super conseils de la part de \[caché sensible contenu\] ! - Je suis accompagnée et les stagiaires sont tellement adorables et professionnels !

Pros

Je suis beaucoup plus organisée, j'ai une superbe application et un site en marque blanche, je suis tellement ravie d'avoir intégré Bsport et pourtant je suis assez difficile quand je sors de l'argent je cherche un service irreprochable ! Le prix n'est pas excessif pour tout le bénéfice qu'on en tire grâce à Bsport, c'est une manière pour moi de me décharger certaines taches et j'apprécie encore plus mon métier de professeur de pole dance avec moins d'anxiété au quotidien ! Merci Bsport ! quelle idée de génie !

Cons

J'aime tout ! J'aimerais juste renégocier mon contrat après 2 ans chez bsport, je ne sais pas si c'est possible 👀

Review Source

Response from bsport

July 19, 2024

Bonjour Lyne, Un grand merci pour ce super retour qui nous fait très plaisir. Content de pouvoir réfléchir avec toi à la manière de développer ton studio, je suis sûr que tu réussiras à atteindre tes objectifs ! Hâte de mettre en place avec toi les nouvelles fonctionnalités pour y parvenir.

JD

Jessica D.  
Gérante  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Plus qu’un outil, un allié !"

August 14, 2024

4.0

Cela ne fait que 3 mois donc un peu tôt pour faire un vrai retour objectif, il faut encore du temps pour le manipuler avec plus d’aisance. Mais on ne regrette pas d’avoir changé, on est convaincu qu’avec plus d’expérience et d’optimisation du logiciel, ce sera un outil précieux pour notre studio et son évolution.

Pros

Outil marketing et intuitivité de l’application clients.

Cons

La création des séances, moins intuitive et moins rapide que notre ancien logiciel. Surtout pour les séances de coaching privé. La compréhension des rapports pour avoir les infos recherchées. Mais une fois qu’on a compris ça va.

Alternatives considered

[Xplor Deciplus](https://www.capterra.com/p/128167/Deciplus/)

Reason for choosing bsport

On a hésité jusqu’au dernier moment avec Deciplus qui nous avait séduit également et qui était moins cher. J’ai finalement demandé l’avis d’une amie qui utilise également Bsport pour son studio de Pilates dans le Pays Basque.

Switched from

[PTminder](https://www.capterra.com/p/144027/PTminder/)

Il nous fallait un outil plus adapté au format studio. On a donc fait un comparatif entre BSport et Deciplus

Review Source

Response from bsport

August 16, 2024

Merci beaucoup pour votre retour positif ! Nous sommes ravis de voir que notre plateforme répond à vos attentes et que vous ne regrettez pas d'avoir changé ! N'hésite pas à nous faire part de vos suggestions d'optimisation, l'équipe produit est à l'écoute de nos partenaires. Nous restons à votre disposition pour continuer à vous offrir le meilleur service possible. La bsporteam !

GW

Greg W.  
Director  
Sports  
Used the software for: 2+ years

### "Great service, I recommend wholeheartedly"

September 7, 2023

5.0

Pros

Bsport is easy and intuitive, both from the client end and the back end. They are always adding new features, it feels like a vibrant product. It integrates beautifully with my website, and the bespoke app is superb. The support is brilliant, fast and knowledgeable.

Cons

I would like to be able to see more at a glance, rather than having to run a report for most figures.

Switched from

[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)

Mindbody kept putting their prices up, and their interface felt old.

Review Source

Response from bsport

September 24, 2023

Hi Greg, Many thanks for your time and your nice feedback! We are really happy to see your enthusiasm regarding bsport. It was a pleasure to exchange with you the other day. Please let us know if you need anything, I would be happy to help! Best regards :shamrock: bsport team

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