# Page 7 | bsport Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is bsport the right Yoga Studio solution for you? Explore 328 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/197172/bsport/reviews --- bsport 4.3 (328) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 7 - Reviews of bsport ## Showing most helpful reviews Showing 151-175 of 328 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MR Mirko R. Insegnante yoga Sports Used the software for: Less than 6 months ### "Il tuo studio in un clic" May 29, 2024 5.0 Felice di avere fatto questa scelta e quel piccolo investimento, permettendo così ai miei clienti di essere sempre aggiornati e informati su attività, promozioni, eventi.. Pros È completo e adatto a qualsiasi realtà! Il supporto è totale e in qualsiasi momento arriva la soluzione. Dalle mail alle gif card alla possibilità tenere l’intera contabilità. Cons Peccato non averlo conosciuto prima! Non so trovare particolari difetti Review Source Response from bsport June 24, 2024 Ciao Mirko, siamo felici di sapere che sei soddisfatto della nostra soluzione e del nostro servizio. Siamo molto contenti di poter collaborare con te nella gestione e nella promozione del tuo studio! cP cecile P. Founder and Yoga Teacher Sports Used the software for: 6-12 months ### "augmentation de 40 a 80% des prix/ prices rising 40 to 80% in 1 year" May 14, 2024 2.0 super deçue et quelque part c'est des mois de travail mis à la poubelle car on a du transférer tous nos client, cours, prof, tarif abonnement et surtout un sentiment de trahison, j ai fait complètement confiance a bsport; cela faisait des années qu'ils m'appelaient pour me convaincre de venir avec eux; je leur ai fait confiance et voila le résultat 40% de plus a payer ; tellement dommage car j étais tres contente de leur service Je pense que je ne suis pas la seule dans ce cas, vu l'email general qui nous a été envoyé super disappointed and somewhere It's months of work thrown away because we had to transfer all our clients, courses, teachers, subscription rates and above all a feeling of betrayal, I completely trusted bsport; They had been calling me for years to convince me to come with them; I trusted them and here is the result 40% more to pay; such a shame because I was very happy with their service I think I'm not the only one in this situation, given the general email that was sent to us Pros J'ai beaucoup aimé l'aspect intuitif de la plateforme et est donc j'ai decidé de passer de Mindbody 80 euro ht/mois à 135euros( avec promo) avec b sport; jusquà il y a un mois je pensais avoir fait le meilleur choix, car la plateforme est tres bien, bon service clients, plateforme facile à comprendre et que 55 euros de plus que Mindbody pouvaient se justifier. the plateforme is very intuitive and was at first very please with it even if it was more expensive than the other software I used before I liked the design, the functionality and simplicity, quality of customer service Cons le mois dernier je reçois un mail, donc après 8 mois d'utilisation "Nouvelle structure tarifaire : À compter de votre prochaine date de renouvellement de contrat, le 05/08/2025, votre abonnement bsport sera ajusté à 249.00€ HTVA uniquement sur la plateforme et non les options. Ce changement reflète notre engagement à maintenir et à améliorer la qualité et la valeur des services que nous vous fournissons." soit 77,77% d'augmentation j ai envoye un mail pour dire qu'il devait y avoir une erreur et voici la réponse "Après avoir réévalué notre récente communication sur les ajustements tarifaires chez bsport, nous avons pris la décision de revoir à la baisse les augmentations de prix prévues. Cette décision découle de notre désir de vous offrir une expérience exceptionnelle avec bsport, tout en maintenant des tarifs justes et compétitifs. Ainsi, nous sommes ravis de vous annoncer que le montant de votre abonnement bsport sera désormais réduit à 180 € HTVA au lieu de 249 € HTVA annoncé avant, ce changement aura lieu à partir de la date de renouvellement de contrat." soit 40% d'augmentation après 1 an d'utilisation. Inadmissible j'ai été ave Mindbody pour 7 ans et mon abonnement a augmenté de 10 euros dans cette période. Sans mentionner que par Visio la personne qui s'occupe des ventes avait promis que les abonnements augmenteraient tres peu/ Not really happy with a service which think it can justify first nearly 80%more in one year; and after complain lower to 40%; so far I have never seen this before, because the customer said that bsport was a good software, so to be able to keep the quality they HAVE TO raised their prices to 40% Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) car b sport semblait un peu plus intuitif mais cela a été une erreur mind body est beaucoup mieux en rapport qualité prix Jeretourne avec Mindbody avec un abonnement similaire a bsport pour 120euro HT/ prix bloque pour 2 ans Review Source Response from bsport May 23, 2025 Bonjour Cécile, Nous vous remercions pour votre retour via ce canal. Nous regrettons vivement que votre expérience avec notre produit n’ait pas été satisfaisante, car elle ne correspond en rien à nos exigences de qualité. Une solution vous a déjà été proposée pour corriger cela, mais vous pouvez nous écrire à tout moment à l’adresse suivante : support@bsport.io. Bien à vous, VP Valérie P. Directrice Arts and Crafts Used the software for: Less than 6 months ### "Grosse déception" May 9, 2024 3.0 Il est important de noter que Bsport n'accorde aucune période d'essai. Nous n'avons pas implanté la solution sur notre site. Avant la fin du premier mois nous avons demandé à stopper l'utilisation et par conséquent le paiement. Ils sont très fermes sur leur contrat. Alors prenez beaucoup de précautions lors de la présentation que vous fera Bsport. Demandez à voir toutes les moindres fonctionnalités. Demandez à ce qu'ils vous disent ce qu'il faudra paramétrer en tenant compte de votre organisation. Nous ne sommes dans le domaine du sport. Peut-être que Bsport est adapté pour des salles de sport mais pas à toutes les structures. Pros Le nombre de fonctionnalité mais finalement à l'usage il y a trop de choses pas clairement définies quant au pourquoi les utiliser. Cons La complexité pour paramétrer les fonctions. Surtout celles liées au calendrier, ateliers, cours, abonnement, carte. Tout cela rend vite confus la mise en place de ces fonctionnalités. Des contraintes sont apparues dès lors que l'on doit inclure des périodes d'interruption dans le calendrier. Nous n'avons pas été informés avant signature du contrat de ces subtilités entre les fonctions : Emploi du temps, calendrier, mes activités, ateliers, produits, séances, cartes de cours. A l'usage cela s'est avéré une usine à gaz et ça rendait la gestion trop complexe et sans gagner du temps par rapport à la solution préc"dente que nous utilisions. Review Source Response from bsport September 21, 2024 Bonjour Valérie, Merci d’avoir pris le temps de partager votre avis détaillé. Nous sommes désolés d’apprendre que votre expérience avec notre solution n’a pas été à la hauteur de vos attentes. Nous prenons vos remarques très au sérieux et nous nous engageons à améliorer la clarté et la simplicité de la configuration de notre plateforme. Concernant votre retour sur les subtilités entre les différentes fonctionnalités, nous regrettons que cela n’ait pas été clair lors de la présentation initiale. Nous encourageons toujours nos clients à poser toutes les questions nécessaires pour s’assurer que la solution soit bien adaptée à leurs besoins. Nous nous efforçons de rendre ces points plus transparents pour éviter toute confusion à l’avenir. Merci encore pour votre retour, et nous espérons avoir l’opportunité de regagner votre confiance à l’avenir. La bsporteam EV Esther V. Eigenaar Sports Used the software for: 6-12 months ### "Heel blij met Bsport" June 6, 2024 5.0 Pros Heel blij met onze overstap naar Bsport. Klantondersteuning is fantastisch, het systeem is heel uitgebreid en gebruikersvriendelijk. Cons Heel tevreden, als ik een nadeel zou moeten opgeven is het dat het systeem zo uitgebreid is dat ik af en toe wat verloren raak in alle opties. Review Source Response from bsport June 24, 2024 Hi Esther ! Bedankt voor de goede recensie, wij waarderen dit. Als je ooit hulp nodig hebt, stuur ons een berichtje en dan helpen wij jou op weg ! SJ Suzanne J. Ondernemer, Trainer Health, Wellness and Fitness Used the software for: Less than 6 months ### "Mijn ideale samenwerkinsgpartner" April 22, 2024 4.0 Top! Echt hele goede begeleiding en customer service. Eén contactpersoon werkt heel snel en prettig. De mogelijkheden zijn enorm, stapje voor stapje gebruik ik meer opties. Pros De vele mogelijkheden sluiten enorm aan bij mijn Boutique Studio. Ik wil hier nog veel meer van leren, maar er is zoveel mogelijk! Geweldige ondersteuning van \[gevoelige inhoud verborgen\], ik krijg altijd direct reactie en hij denkt enorm mee. Heel fijn in een startend, ambitieus bedrijf. hij snapt in een paar zinnen wat ik bedoel en komt met oplossingen. Heel erg fijn, ik werk alleen en mijn technische skills zijn niet enorm, maar het systeem heb ik vrij snel onder de knie dankzij zijn support. Dit is echt een heel belangrijk onderdeel van BSport en het mooie systeem wat soms best ingewikkeld lijkt. Ze maken waar wat beloofd is. Cons Ik wilde graag perosnaliseren (mails, nieuwsbrief etc) maar dat kost vrij veel werk. Dus dat moet ik nog beter doen. Met alleen de instructievideo's kwam ik er niet uit. Gelukkig goed bereikbare en persoonlijke support. Kosten - maar die zijn het wel waard, gezien de opties die ik allemaal nodig heb en geen enkel ander product zo kan bieden. Reason for choosing bsport Contact met accountmanager - oprecht, niet 'bitchen' over andere aanbieders (dit deed Virtuagym heel erg, ketste ik compleet op af). Accountmanager dee echt heel erg zijn best. Ik sloeg aan op de specialisatie in Boutqiue Studio's, dit kon niemand bieden. Maar verder ook de manier waarop jullie mensen te woord staan en klantgericht zijn. Heel blij mee! Review Source Response from bsport May 16, 2024 Beste Suzanne, Ik waardeer je feedback enorm en geniet ontzettend van het samenwerken met jou. Ik ben blij dat we kunnen bijdragen aan het inwerken van nieuwe medewerkers en het helpen groeien van jullie studio. Jouw positieve energie en waardevolle feedback worden zeer gewaardeerd. Ik kijk ernaar uit om onze samenwerking voort te zetten. Met vriendelijke groet, MK Marif K. Area Sales Manager Sports Used the software for: Less than 6 months ### "Geniale Lösung für Pilates Studios" May 15, 2024 5.0 Wir hatten bisher sehr positive Erfahrung mit der bsport App. Wir empfehlen es allen Studios dies zu einsetzen, somit kann man sich von den anderen Studios differenzieren. Pros Sehr übersichtlich, leicht zum bedienen. Deckt alle Anforderungen von einem Pilates Studio. Unsere Kundinnen haben grosse Freude dran, weil sie das ganze selber können an und abmelden. Cons Es wäre schön wenn mehrere Mailvorlagen schon ein Bestandteil wäre. Reason for choosing bsport Beratung und Betreuung war sehr professionell von den Mitarbeitern. Review Source Response from bsport May 27, 2024 Hallo Marif, es freut uns zu hören, dass du mit unserer Softwarelösung für dein Pilatesstudio zufrieden bist und wir sowohl die Anforderungen als Studio, als auch die Anforderungen eurer Kunden erfüllen können. Auch deine positiven Worte zu Beratung und Kundensupport erfreuen uns sehr! MS Marcus S. Trainer Sports Used the software for: Less than 6 months ### "BSport als Studiosoftware für MMA" May 17, 2024 5.0 Es gab ein paar Startschwierigkeiten, die sich aber mit dem Wechsel des Supports erledigt haben. Pros Die einfache Funktionsweise und Flexibilität bei der Verwendung. Cons Die derzeit zur Verfügung gestellte APP hat leider wenige Funktionen. Alternatives considered [Eversports Manager](https://www.capterra.com/p/161944/Eversports-Manager/) Reason for choosing bsport Günstigerer Preis bei BSport und die Verknüpfung zu Urban Sportsclub Review Source Response from bsport May 27, 2024 Hallo Marcus, vielen Dank für deine Bewertung! Besonders freut es uns zu hören, dass du mit dem deutschsprachigen Support und den Vielfalt an Funktionen und Features bei bsport zufrieden bist. Vielen Dank für dein Feedback und auf eine lange, gute Zusammenarbeit! SC Solenn C. Dirigeant Sports Used the software for: Less than 6 months ### "Utilisation bsport" June 6, 2024 5.0 Pros J’ai principalement apprécier la fonction de règle de rémunération de mes professeurs. Cons Le fait de ne pas pouvoir avoir l’option payer sur place uniquement pour les règlement Review Source Response from bsport July 4, 2024 Bonjour Solenn, Merci pour ton retour positif qui nous permet de mieux comprendre comment vous aider et comment adapter au mieux la plateforme à vos besoins. A bientôt ! AS Andrea S. Founder Sports Used the software for: 6-12 months ### "Una gestión ideal para mi centro" May 15, 2024 5.0 Pros La gestión de reservas y programación de clases Cons Que los usuarios no pueden cancelar ellos mismos la suscripción Review Source Response from bsport May 27, 2024 Muchas gracias por haber compartido su experiencia con nosotros. Estamos encantados trabajar con ustedes ! RW Ruben W. Gründer Sports Used the software for: Less than 6 months ### "Vorsicht! Keine Zulassung in Deutschland" April 8, 2024 3.0 Nicht für den Deutschen Markt geeignet, da es keine TSE-Zulassung hat und man so also ein extra Buchung-Kassensystem on top bräuchte. Das macht den Aufwand extrem groß. Es ist absolut unausgereift! Schnell im Verträge verkaufen durch "cool wirkende" junge Leute, die den persönlichen Eindruck geben, den man haben will. Ein "Start-up", dass darauf ausgelegt ist, Daten zu sammeln und irgendwann verkauft werden soll. Keine echte "hands-on" Mentalität (einzelne Mitarbeiter ausgenommen!). Pros Die White-Label-App ist ein tolles Tool, was das Ego eines jeden Unternehmers triggert - aber Vorsicht! Die Klassenplanung für Kuspläne oder Open Classes geht einigermaßen im back-end, aber dadurch, daß das Programm keine TSE-Zulassung hat, ist es leider hinfällig und kann bei einer Steuerprüfung des Studiobetreibers zu hohen Strafen führen in Deutschland. Cons Im "Sales-Prozess" wird einem mündlich gesagt, "ja, das Programm kann das alles...", im "on-boarding" wird man dann sukzessive aufgeklärt, dass vieles nicht geht. (bei uns Beispiel: mehrer Teilnehmer gleichzeitig in einem Termin, Kassen- und Zahlungssysteme alle integriert, Daten-Migration nur zum Teil, nicht die entscheidenden Daten, ...) Switched from [Eversports Manager](https://www.capterra.com/p/161944/Eversports-Manager/) Wir dachten, daß bsports "mehr kann". Leider aber hatten wir komplett unrecht und haben es falsch eingeschätzt. Review Source Response from bsport August 14, 2025 Hallo Ruben, vielen Dank, dass Sie Ihr ausführliches Feedback mit uns geteilt haben. Wir verstehen Ihre Bedenken und nehmen diese sehr ernst. Seit Ihren ersten Erfahrungen haben wir mehrere wichtige Updates veröffentlicht, die direkt auf die von Ihnen genannten Punkte eingehen. Die Plattform ist nun TSE-konform und erfüllt die Anforderungen des deutschen Marktes. Außerdem haben wir eine neue POS-Funktion eingeführt, mit der sich Drop-in-Verkäufe schnell und unkompliziert abwickeln lassen. Wir hoffen, dass diese Verbesserungen Ihren ursprünglichen Anforderungen entsprechen und sich alles wie gewünscht entwickelt. Wenn Sie offen dafür sind, würden wir uns freuen, wieder mit Ihnen ins Gespräch zu kommen und zu prüfen, wie die neuen Funktionen Ihr Unternehmen noch besser unterstützen können. Mit freundlichen Grüßen Ihr Bsport-Team SI Sven I. Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Very convenient and friendly booking and client management system for fitness studios" August 4, 2023 4.0 Am very happy with the experience - love that I can always relay on the communication from the BSPORT team and that there are always improvements happening. Pros The look and feel of the product is very friendly and also easy to understand. Very good integration with our webpage and also use of the client side of the system. Very good client profiles and payment processes, easy reports. What I like most is the very good client relations - always get a quick answer, tutorials are constructed very well and I always get an answer to my feedback or question. Cons There are some tweaks that could be better, but as the program is constantly worked upon then cant even bring out any issues here. Was a bit complicated first to switch from MINDBODY but it is very easy and after few tried understood well what are the core differences and now the system works even better. Reason for choosing bsport Because of the good onboarding, good price for better and more possibilities with the same amount, free trial period (at that time) helped to try it out easily. really was impressed by the level of personalisation from the company when onboarding - all the data was transferred from the old system very well. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) very good sales work from BSPORT (as we weren't actually actively looking to switch), but MINDBODY was becoming to o big and impersonal, so we were looking for something that would suit better to our needs with the same price point. Review Source Response from bsport August 22, 2023 Hello Sven, Many thanks for your nice feedbacks. We are really happy to see your enthusiasm regarding bsport. It was a pleasure to exchange with you the other day. Please let us know if you need anything, I would be happy to help ! Many thanks for your time. bsport team JP James P. Manager Leisure, Travel & Tourism Used the software for: Less than 6 months ### "BSport, an investment of time that will pay off real quick" June 1, 2023 5.0 The Bsport experience has been first class, form the initial conversations with the sales team, to the on boarding team who helped with the data migration and change from our old supplier. This was a mammoth task and quite daunting, but with the amazing support has been a real pleasure. Long phone calls on hold trying to get support is a thing of the past! With Bsport we have someone sitting in our chat box on a daily basis ready to help answer our questions. Our old provider would take days to respond or require a 2-3 hour phone call, which was often answered by someone more clueless than myself!My daily tasks are so much easier thanks to Bsport Pros Taking payments is so much quicker with bsport than with our previous software provider, and managing class changes and edits to the schedule is also so much faster. Bsport has far more options with regards to the setup of how the classes are managed, cancellations etc, which allows us to run our business how we want to, not how the system allows us to. Cons We would love it if the text message service for cancellations and waitlist notifications was implemented soon. Reason for choosing bsport it had solutions to all of our problems Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Terrible customer service and limitations in how we could run our studio. Review Source Response from bsport June 2, 2023 Hi James, Thanks for your feedback and for taking the time to let us know what you value from us, and where would you like to see some improvements. We are glad that the software and our service has met your expectation so far, we will work to keep this partnership going for a long time! About the things you would like us to develop, we will continue working on this, so that you can enjoy even more the platform. Don't hesitate to contact us if you need anything! bsport team RA Robyn A. Yoga Meditation Teacher Health, Wellness and Fitness Used the software for: Less than 6 months ### "A big fan of Bsport! Highly recommend" December 11, 2023 5.0 Efficient, supportive, forward-thinking, supports my business so well, it has been very well thought through by people who have obviously worked within the industry. Such a fantastic platform and I would certainly recommend! I look forward to all the upgrades you integrate over the years to come. Big thank you! :) Pros Functionality, the create tutorial videos, it's a simplified and very efficient, streamlined but extensive platform which supports my business absolutely perfectly, the team are so helpful with queries and to expand my business, I feel I've chosen the most supportive platform! Cons It would be great to have a login for me to see what customers experience so I am able to more easily help their queries. Sometimes steps can be a bit confusing with the tags and ways in which I need to link passes to products to ensure they are sold in the correct usage. However the team have always sorted problems for me very quickly. Also would be great if the calendar linked to my google calendar so i can see bookings that come in live. Would be great if I could have the "hide" option so I can upload month's worth of classes without them going live for booking. The app would be great if I could book people in through that rather than need to use a laptop always. Alternatives considered [Momence](https://www.capterra.com/p/229516/Ribbon/) Reason for choosing bsport The fact you guys offered appointments, plus weekly classes and events, plus online library and live classes. You had everything that I needed... Momence links live to Google Calendar though, which I would have really liked to make use of! And they also have more filtering systems for their online products - would be great if you looked into what they offer and run something similar as it had a nice organisation and feels more like online courses, drip fed, which is what I felt was missing from Bsport. Review Source Response from bsport December 20, 2023 Hi Robyn, Thank you very much for taking the time to give us some feedback and for your positive comments. It’s been a real pleasure working with you so far, and I look forward to continuing this journey as you expand your business! We are constantly looking to improve our service, and have taken into account your suggestions to improve aspects of the App and to add new features to the platform. Kind regards. bsport team PQ Patrick Q. Owner Sports Used the software for: Less than 6 months ### "Big Mistake" September 21, 2023 2.0 Biggest mistakeSalesmanager has reallt convinced me about all the features and that it would be the same as I had with Grib and even more...But there are so many things that they dont have.just some examples:- pauze a membership by exact dates- automatic calculate when members like to switch their membershipand many more....Also I pay € 7,5 per reversal payment which is really high! and ofcourse never mentioned during sales...maybe thats my fault for not asking...Its becoming really expensive and they have limited features.The accountmanager is nice and very patient so thats good, but the migration team constantly makes mistake and many of my members are complaining about their membership set ups not being accurate.I would not advice other gyms to take Bsport. Pros \- Accountmanager is very patient- payments possible for many international banking- look and feel overall is good Cons \- expensive because of reversal payment fee- Very hard to navigate thru reports or client data- many features are missing- migration is not accurate Review Source Response from bsport October 2, 2023 Dear Patrick, Thank you for sharing your feedback, and we appreciate your honesty. We're genuinely sorry to hear about your experience with our platform and the challenges you've faced. We understand that expectations set during the sales process should align with the actual capabilities of our platform. It appears that there have been misunderstandings, and we take this matter seriously. We will ensure that your feedback is shared with our sales team to improve our communication and transparency with future clients. Regarding the specific features you've mentioned, we understand how important they are for your business operations. We are actively working on expanding our feature set to provide more flexibility and automation, including the ability to pause memberships by exact dates and streamline membership switches. Your input highlights areas where we need to focus our development efforts, and we appreciate your patience as we work to enhance our offerings. We apologize for any inconvenience caused by the unexpected fees associated with payment reversals. We acknowledge that clear communication regarding all costs is essential, and we will take steps to improve transparency during the sales process moving forward. Your experience with our migration team is concerning, and we are committed to resolving any inaccuracies in your membership setups promptly. We will address this issue internally to ensure a smoother migration process for our clients in the future. Your feedback is valuable to us, and we take it to heart. We apologize for any inconvenience and frustration you've experienced thus far. We hope you'll consider giving us another chance as we continue to make improvements to our platform and services. If there are any immediate concerns or issues that you would like to discuss, please feel free to reach out to us. We're here to assist you and provide the best possible support. Thank you for your understanding and patience. bsport team LR Lena R. Directrice Ecole de danse Performing Arts Used the software for: Less than 6 months ### "Affreux. Fuyez. " September 24, 2023 1.0 Épouvantable. Un stress permanent. Des questions non résolues. L’impression de s’est re faut littéralement arnaqués. Pros Rien. C’est cher. Ça ne répond pas aux besoins de base et donne des étoiles dans les yeux avec des fonctionnalités inutiles. Écoles de danse avec abonnement annuel surtout danses de couple fuyez absolument. Cons Le système de calendrier Pas de rôle possible en danse de couple Compta impossible Complexité du système pour le back office et les adhérents Impossible de savoir le nombre exact d’abonnés on en découvre encore aujourd’hui. Affreux. Reason for choosing bsport Parce que leurs commerciaux sont très forts pour mettre de la poudre aux yeux. Review Source Response from bsport October 20, 2023 Bonjour Lena, Nous sommes sincèrement désolés d'apprendre que votre expérience avec notre service a été aussi décevante. Votre feedback est très important pour nous, et nous prenons vos préoccupations au sérieux. Nous tenons à nous excuser pour les inconvénients que vous avez rencontrés. Nous comprenons que notre service n'a pas répondu à vos attentes de base et que vous avez trouvé notre système complexe, notamment en ce qui concerne le système de calendrier et la gestion des rôles. Vos remarques concernant la tarification et la disponibilité des fonctionnalités sont prises en compte, et nous nous efforçons constamment d'améliorer notre offre. Nous regrettons que vous ayez ressenti de la frustration, et nous comprenons votre choix de passer à une solution plus adaptée à vos besoins. Nous vous remercions d'avoir partagé votre expérience, car cela nous aide à identifier les domaines où nous devons nous améliorer. Nous prenons à cœur vos commentaires et travaillons continuellement pour offrir un service de meilleure qualité. Si vous avez d'autres préoccupations ou des suggestions à partager, n'hésitez pas à nous contacter. Nous souhaitons que vous trouviez une solution qui répond pleinement à vos besoins et que vous puissiez bénéficier d'une expérience plus positive à l'avenir. Sincères salutations bsport team AD Alison D. Consultant Health, Wellness and Fitness Used the software for: 6-12 months ### "BSport is a game changer" July 26, 2023 5.0 We love BSport, the flexibility of the software, the ability to schedule different classes, run a membership & drop in sessions side by side. The customer service is brilliant. We feel heard, and listened to. We will grow together as a partner businesses. The app works brilliantly too. Pros We moved to BSport after our previous system failed and we had zero to none customer service on critical and essential requirements for our business.After doing a market search and discussing our needs with providers, BSport was the one that matched us and we knew from other Pilates studio that they were reliable, efficient and easy to use. They lived up to & exceeded that expectation. As a young business BSport is learning from it's competitors and also from it's clients. In the year that we have been working together the system has improved, and suggestions are taken on board and implemented quickly. And issues we have had have been dealt with efficiently and we know that the customer service and development teams care about what is happening, we are a partner, not a number. I have worked in tech and facilitated the creation of a booking software in a different industry, so I understand the mammoth task this software has to undertake. BSport are doing an excellent job at exceeding all that they promise. The customer service is fantastic, Marcello is fountain of knowledge, thoughtful and insightful. Cons Sometimes tasks feel repetitive, however the set-up is always the longest part of any software. We had some Zoom issues, but a work around was found whilst they were sorting out the issues, and it was more of a 3rd party integration that they didn't fully have control over. The customer service is exceptional, so even when there's an issue, you know that it's been sorted out in the back ground and not been forgotten about. Alternatives considered [ABC Glofox](https://www.capterra.com/p/136861/Glofox/) Reason for choosing bsport Cost, benfits and understanding of our business. Also that we knew we could grow together. Switched from [WellnessLiving](https://www.capterra.com/p/145039/WellnessLiving/) The payment processing in Wellness Living stopped working and the customer service team didn't fix the issue for months. Review Source Response from bsport August 21, 2023 Hi Alison, Thanks for your feedback and for taking the time to let us know what you value from us, and where would you like to see some improvements. We are glad that the software and our service has exceeded your expectations so far, we will work to keep this partnership going for a long time! About the things you have already asked to be improved, we will continue working on this, so you can enjoy even more the platform. Don't hesitate to contact us if you need anything! bsport team NC Nadine C. Fondatrice du studio & Professeure Pilates Sports Used the software for: 2+ years ### " Recommandée pour les studios Pilates ou Yoga" August 7, 2023 5.0 Gain de temps énorme - les clients peuvent tout faire sans moi - rdv, régler éditer leur facture - annuler ou reporter où que la personne se trouve dans le monde et quelle que soit l'heure.Depuis plus de 2 ans - je n'ai jamais rencontré de beug ! bravo Pros Un logiciel en français qui est facile d'utilisation/ le SAV est rapide et les conseillers sont à l'écoute Toutes les fonctionnalités sont agréables et si soucis il y a toujours quelqu'un ou un tuto pour vous aider et vous accompagner et ce quel que soit le jour - (eh oui parfois le dimanche ou jour férié..merci) Cons Trop tôt pour le dire...je ne suis pas sûre de tout "bien" utiliserPas d'inconvénient pour le moment..bien au contraire Reason for choosing bsport le Commercial a été top ! et j'ai eu le temps de tester pendant quelques moi avant de passer en mode "payant" Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Tout était en Anglais et le SAV perdait de son efficacité - rapidité et gestion des pbs. Review Source Response from bsport August 22, 2023 Merci d'avoir pris le temps de nous partager ton retour, nous sommes ravies de travailler avec toi et de t'accompagner depuis maintenant 2 ans ! C'e fut un plaisir de t'accompagner dans ta préparartion pour cette nouvelle rentrée ces dernières semaines. Nous restons bien évidemment toujours à ta disposition si besoin. A très vite ! bsport team SG Souad G. Director Sports Used the software for: 6-12 months ### " A 5 star Experience! " September 18, 2023 5.0 The support team behind B Sport is nothing short of amazing. They are incredibly responsive and have consistently demonstrated a genuine commitment to helping their users succeed. Any questions or concerns I've had were met with prompt and insightful responses, making me feel valued and supported. Pros One of the features I appreciate the most is the messaging and emailing capabilities. These functions have streamlined communication with members and staff, making it much more efficient than previous systems I've encountered. Cons In terms of drawbacks, I honestly can't find anything to complain about. B Sport has met or exceeded all my expectations. Switched from [ABC Glofox](https://www.capterra.com/p/136861/Glofox/) Value for money and much more features. Review Source Response from bsport September 22, 2023 Dear Souad Your positive feedback puts a smile on our faces! :star2: Thank you for choosing and trusting us. Your satisfaction is our greatest reward. We look forward to serving you again in the future! bsport team NM Nadine M. Director Health, Wellness and Fitness Used the software for: Less than 6 months ### "The Masonry" September 8, 2023 3.0 It has been good so far. A lot of confusing work in the back office and I feel like processes take a lot longer and are quite convoluted where they don't need to be! The costumer support has been brilliant so far! Pros The customer communication has been brilliant. I have run in to numerous issues so far that have been solved quite quickly or explained to me. The response time has been great so far. Cons Integration for website is not great and very fiddly. The app is not great for users and is quite confusing. Review Source Response from bsport October 20, 2023 Thank you for your review and for sharing your feedback with us. We're delighted to hear that you've had a positive experience with our customer communication and our prompt response times. We also appreciate your constructive criticism regarding the integration for the website and the user-friendliness of our app. We understand the importance of making these aspects more efficient and user-friendly, and we are continuously working on improvements in these areas. Your feedback about the back-office processes is duly noted. We are committed to streamlining our processes to make them more straightforward and less time-consuming, where possible. We are pleased to hear that our customer support has met your expectations, and we will continue to provide you with the best assistance possible. If you have any further suggestions or need assistance with anything else, please do not hesitate to reach out to us. Your input is invaluable as we work to enhance your experience with our service. bsport team CH Caroline H. Business Director Sports Used the software for: Less than 6 months ### "Stand-out studio management" March 25, 2022 5.0 When it comes to cons, BSPORT is very quick in their responsiveness. They update the system very often and always work to approve. Also, the support desk is easily accessible and they are very helpful in setup and implementation. The fact that it is a very manageable software, which is constantly renewing and improving, with multi-platform access and great support services, makes me a happy client. Pros This product makes an impact with all of its branded features, plus studio management is made simple despite many many features and functionalities. For me the most stand-our feature is the billing & invoicing. The system is very smart regarding unpaid or disputed membership fees, plus sends out automatic notifications regarding this feature when required. in a close second, it’s the fact that group sessions, private sessions and workshops are included in one software. The product also looks great and is very accessible on the client/user end. Cons Some features still need to be build-up more. There is no easy way to filter members, or to free up a spot with an absent client. We have had clients in the past before who created double accounts just to purchase a trial class twice. A notification for when it looks like this is happening is the biggest feature I’m currently missing. Reason for choosing bsport The backend of this alternative was horrible, plus from a client perspective not at all functional and easy. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) I made the switch to Blossom over 2 years ago as Mindbody was hard to manage with a terrible payment operator (Paysafe). Blossom worked with Mollie, which was great, and relatively new. However, the Blossom software stopped updating soon, had many bugs and many security features regarding clients making double accounts (to purchase trials twice) or failed payments were missing. Also, pricing was very unclear of the client end of the software. This system also did not have the option to manage private sessions in the same system as group classes. Therefore we were missing out on a lot of money and bookings, and decide to make a switch. Review Source Response from bsport February 3, 2023 Thank you for your great review! We are really glad that you're enjoying the system and that you've taken the time to explore all the different features and functionalities. Regarding the options you're looking to filter members and free spots when a customer is not present, we look forward to develop more personalization and freedom for our clients in the future. Your feedback is what makes us get better every day, we move forward expecting to keep to amaze you every step of your journey with us! JD Jonathan D. Coach Sportif Sports Used the software for: 6-12 months ### "Avis" March 17, 2023 4.0 Pros Pratique, très pratique. Gros gain de temps sur la facturation et la gestion des paiements. Cons Visuel pas attirant. Ressemble à une vieille application.Les couleurs sont trop pales.Il y a eu plusieurs soucis de paiement de mes adhérents, ils ont parfois dû s'y reprendre à plusieurs reprises et ont eu peur d'être prélevés autant de fois.Abonnement trop fermés.Exemple : j'ai un abonnement où mes adhérents paies mensuellement (sur 3mois), et ils ont un nombre de séances à utiliser (18), sur le temps de l'abonnement. Le soucis c'est que l'on est obligé de diviser les séances mensuellement et décaler les séances non utilisés manuellement à la fin des mois. C'est très embêtant. Reason for choosing bsport J'ai aimé le visuel du site internet et les tarifs paraissaient compétitifs au départ.Malheureusement j'ai bien vu que la version du site est bien plus cher mais je suis resté car je me suis dit "qui sait ? j'aurai certainement un jour les moyens" mais je me suis vite rendu compte que je n'allais pas rester par rapport aux tarifs donc j'attends la fin de mon engagement pour revenir chez les premiers que j'avais rencontré. Review Source Response from bsport October 2, 2023 Dear customer, Thank you for taking the time to share your feedback with us. We value your input as it helps us improve our services. We understand your concerns regarding the visual appearance of our application. We are constantly working on enhancing the user interface, and your comments about the outdated look and pale colors have been duly noted. We have plans to introduce a refreshed and modernized design in the near future to enhance the overall user experience. We are sorry to hear about the payment issues your members have faced. We take such matters seriously, and our technical team is actively investigating the reported problems to ensure a smoother payment process for your members. We want to assure you that their security and satisfaction are our top priorities. Regarding the subscription model, we appreciate your feedback on the need for more flexibility. We understand that the current setup can be cumbersome, and we are actively exploring options to make it more user-friendly and accommodating for different needs. Your comments are valuable to us, and we are committed to making improvements based on your feedback. We would also like to extend our support to help you navigate these issues and find suitable solutions in the meantime. Please don't hesitate to reach out to our customer support team for any immediate assistance or further discussions about your specific requirements. We're here to help and ensure a better experience for you and your members. Thank you for your understanding and patience. bsport team SM Stephanie M. Assistant Manager/Receptionist Health, Wellness and Fitness Used the software for: Less than 6 months ### "Overall great platform & supportive team, with a few minor cons" January 12, 2023 5.0 Incredibly smooth integration from our previous software - extremely helpful and attentive team members (thanks \[SENSITIVE CONTENT\]!) who were a pleasure to deal with and answered all of my questions. Super supportive and responsive team who continue to be so as we have now fully launched. User friendly interface for students to book classes. Nice integration of widgets to our website, professional looking.Reliable system that sends out the livestream / zoom class links to users without problems.Smartlists and tagging to segment members for ad targeting/offers. Marketing looks professional and is easy to create with their drag and drop templates. Pros Passes: The ability to create a number of different passes / purchase options for students and members. The ability to create a pass and select what the pass can be used for, down to the specific activity. Incredibly easy to customise these options. User-friendly and streamlined class booking/purchasing: From a user perspective, when booking a class students are clearly shown passes they have available to book, and also clearly shown passes they can purchase if they do not own a pass. Unlike other software we have used, this process doesn't redirect users away from the class booking but adds it smoothly into the process. There are far less 'clicks' required than MBO and I believe this encourages a greater amount of booking and less abandoned baskets. It's also very clear to users which passes are available for that class. In the past we had issues with students booking for pre and postnatal classes on passes which did not cover those classes, causing a number of problems. Bsport has helped us resolve this issue.Payroll: Clear and easy to set teacher payment options and to review at the end of the month. Very easy, with one click, to change the payment option if required. In previous software this was a lengthy and time consuming process. Marketing: Setting up automatic triggers and emails/marketing to be sent out from the app, fully customisable.VOD - professional looking, integrated section on the app. Cons There is no ability to access the backoffice via the app - must be used on desktop / browser. Slightly slow response time on the backoffice - when loading the calendar, making changes to classes, billing customers etc, the load time is less than optimal and slower than other software. Payment process doesn't allow partial refunds (not strictly the fault of bsport but is associated with them). Slightly lengthier/complicated process to make partial refunds. Automatic class emails: If not using the integration with zoom, the zoom link has to be emailed to class participants, which is considered a 'promotional email', so some users may miss this. It has to be sent at least 1hr before class so isn't helpful for students who book last minute. Would be better if this could be 10mins before class. Zoom integration / link email: Using the zoom integration (which itself is very good), but does mean we have to close online class registration 20 minutes before the class begins, so that the system can email the zoom link 15 minutes prior to class. At our studio we have a lot of students who like to book last minute and this prevents them from doing so. Would be better if this could be sent out 5 minutes before class. Alternatives considered [StudioGrowth](https://www.capterra.com/p/254752/StudioGrowth/)[Momence](https://www.capterra.com/p/229516/Ribbon/) Reason for choosing bsport Studiogrowth did not have an appMomence was too expensiveConfidence with bsport as several other studios in East London were using them. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Too many problems with Mindbody. Unable to purchase online class passes via their app. Zoom class links failing to send to some users without resolution / a clear reason why. Review Source Response from bsport January 13, 2023 Thank you for your thorough feedback Stephanie! We are glad the system has fulfilled your needs and most importantly that you have seen improvements vs. your previous provider and other options available in the market. We will continue to assist you when you need us, and we will take all the feedback provided to improve the platform as much as possible! Kind regards, bsport team VR Verified Reviewer Community Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Not fit for martial arts businesses" May 20, 2022 3.0 Sold false promises and we found out we were the first BJJ gym they had ever signed and we understand why. Extremely overpriced. Pros We liked the video library, it was limited with categories, but I know they were working on developing it and adding more features. Cons Useless dashboards, reports that don't show the correct information, cannot add leads easy or manage them, errors with email templates, errors with double payments, bad translations, and really bad UX on the paid app. A mix of good and bad customer support. No ranking (sold it to us that we could use a workaround), really hard to see how many times someone trained, unable to show who has signed up to a class, cannot go back to a previous day in the teacher app. Alternatives considered [Zen Planner](https://www.capterra.com/p/134351/Zen-Planner/) Reason for choosing bsport Because they were located in Barcelona (local for us), they really sold us on a lot of amazing features, we really liked their video library, simple design. Review Source Response from bsport January 10, 2023 Thanks a lot for taking the time to give us your feedback ! Your review is helpful and rich of insights, that we actually used to improve ourselves. Since the time of your review, we grew the martial arts area and have more partners within this discipline. If you're still interested, we would be glad to expose you all the improvements. Hence we kindly invite you to contact us to do so. In any case, we thank you for having choosing Bsport ! SC Sophie C. Associée Sports Used the software for: Less than 6 months ### "Revue Bsport" January 11, 2023 5.0 Il est encore trop tôt pour évaluer le fonctionnement globale de la plateforme car nous venons à peine de finir la migration. Côté technique, je suis plutôt impressionnée par les fonctionnalités de la plateforme et aussi par l'efficacité et la disponibilité de l'équipe! Pros L'interface est très complète, on voit d'emblée que l'outil sera viable sur le long terme car il est déjà très développé par rapport à d'autres interfaces que j'ai pu utiliser auparavant.Tout est très intuitif, je n'ai pas eu de mal à paramétrer les différents volets, les tutos ont été d'une aide précieuse et service client toujours réactif et très efficace.J'apprécie particulièrement que tout peut être géré depuis une seule et même interface, un véritable gain de temps pour la gestion au quotidien.L'outil marketing pour les mailings est très abouti et propose beaucoup d'options.La possibilité de mettre des tags et d'utiliser des Smartlists sont de véritables outils marketingL'application mobile dédiée est un véritable PLUS! Facile d'utilisation et très agréable à naviguer. Cons Le tarif est plutôt cher, mais pour l'étendue des fonctionnalités je pense que cela reste plutôt correct. Le fait que les options utiles à la gestion quotidienne sont en supplément fait vite gonfler la facture...La migration qui n'englobe qu'une partie des infos (données personnelles, cartes de cours) mais pas les abonnements ce qui signifie que tout ceci doit être paramétrer manuellement avant lancement. Reason for choosing bsport Le commercial de Bsport nous a démarchés plusieurs fois et je n'étais d'abord pas intéressée, puis au fur et à mesure, après la démo gratuite et l'école grandissant de plus en plus, le besoin d'une solution plus complète qui allait durer dans le temps et qui centralisait un maximum les fonctionnalités dont nous avons besoin s'est faite ressentir. Review Source Response from bsport January 12, 2023 Un grand merci pour ton retour très complet Sophie ! Tu verras dans ton utilisation que l'application est relativement complète. Je te souhaite un bon lancement et je te dis peut être à bientôt pour une séance à FCL de Luta Livre / JJB :-) bsport team VR Verified Reviewer operations manager Sports Used the software for: Less than 6 months ### "Think twice before using this software." May 25, 2023 1.0 The team was unable to carry out a migration from our current software (schedule house) even though they assured us they would be able to during the sales call.They ended up manually transferring the data in the end which lacked so many of our data. We were not able to launch as per the scheduled date but they went ahead and charged us anyways. The management hasn't been supportive at all.Think twice about using this software. So many essential features are lacking on this platform. Pros The design of the software from client side Cons we do NOT recommend this software to ANY business. There are several other softwares available that are easier to use and for the same if not less rate. There are so many essential features this software is lacking, not to mention that there is no app for the staff.if you have a retail section then this software cannot support it. The reporting is super complicated, so if you are a studio which has it's finances in check then this software is not recommended.You are also unable to assign permissions to staff which is a basic feature on any other softwareThe software VERY OFTEN lags, which makes is inoperable. Review Source Response from bsport June 2, 2023 Dear Kamelia, we're sorry that the platform doesn't suit your needs. There might be other options available in the market but none of them offers all the features and functions we do, in terms of marketing and studio day-to-day activities for the same price. When you say that essential features are missing, we serve thousands of clients all over the world and none of them have asked for such a tailored and customized solution as you did. We went the extra mile and try to address every single one of your requests. To be completely fair, we need to work together to be the most efficient possible but in this case, you weren't even available to discuss the matter with us. We will take your feedback and do a thorough analysis to identify and implement all improvements needed based on this situation. Thank you and we wish you the best in your future endeavours. bsport team Talk to a Capterra advisor for free and get results within 15 minutes.