# calldesk Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about calldesk Software - reviews, pricing plans, popular comparisons to other Call Center products and more. Source: https://www.capterra.com/p/197182/Calldesk --- # calldesk Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support) calldesk ## What is calldesk? Calldesk provides advanced voice AI solutions for contact centers, specializing in callbots that handle repetitive customer service calls efficiently. Our callbots integrate seamlessly with existing systems, allowing human agents to focus on complex issues. Calldesk's technology improves customer satisfaction, optimizes operations, and reduces costs by automating routine interactions with high accuracy and contextual understanding. Trusted by major brands, we focus on practical, measurable results in customer engagement and support efficiency. ## What is calldesk used for? [Conversational AI Platform](https://www.capterra.com/conversational-ai-platform-software/)[Call Center](https://www.capterra.com/call-center-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $50000 Per User, Per Year Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for calldesk?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://calldesk.ai/en/&name=calldesk) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### calldesk 0.0 VS. [4.7 (1,781)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $50000 Per User, Per Year Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (870) Value For Money 0.0 (0) Value For Money 4.6 (782) Customer Service 0.0 (0) Customer Service 4.7 (801) ## calldesk alternatives Highest Rated [4.8 (324)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.4 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.6 (142)](https://www.capterra.com/p/136728/Readymode/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.7 (209)](https://www.capterra.com/p/218251/Wildix/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Activity Tracking Track and document all activities across devices, networks, and other systems AI/Machine Learning Software program that continuously adjusts its behavior based on observed data AI Summarization Uses AI to condense large amounts of text, audio, or video data into a coherent form API Application programming interface that allows for integration with other systems/databases Automated Responses Automatic reply functionality for incoming messages Call Logging Collects essential call data such as call origin, call destination, call length, and other transaction details calldesk 37 features Track and document all activities across devices, networks, and other systems Uses AI to condense large amounts of text, audio, or video data into a coherent form Software program that continuously adjusts its behavior based on observed data Application programming interface that allows for integration with other systems/databases Automatic reply functionality for incoming messages Collects essential call data such as call origin, call destination, call length, and other transaction details Record the audio of phone conversations for quality assurance purposes Track and report on all incoming and outgoing calls Sends voice calls to a specific queue based on predetermined criteria Provide agents with a typical response for common call subject matter Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Voice conversion to text Transfers live calls to other agents AI-based platform which conducts a conversation via auditory or textual methods Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language Computer-telephony integration is the use of computers to manage telephone calls Configure existing workflows to meet your organization's needs Process of dividing customers into groups based on common characteristics Add customized logos and colors to align with company branding Assembly of graphs and charts for visualizing and tracking statistics/metrics Use AI to generate content in the form of text, images, videos, etc. Helps understand a user's intentions/actions Track interaction history by documenting conversations for contacts Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Observe and track the demand, usage, progress or quality of a system, product, or user Manage and support multiple languages Process and analyze human language in text or audio form Organize and manage the accomplishments and development of employees or performance of applications or systems Existing bot models for AI-based tools commonly used for auditory and textual conversation methods Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Train your system to interpret and transcribe voice messages The ability of a bot to respond to user queries in synthesised voice Set up connections to third-party platforms to improve business processes Recognize/detect varying frequencies in a person's voice to identify/verify "who" is speaking Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. ## Pricing Basic $50,000 Per User,Per Year Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)