--- title: "calldesk Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about calldesk Software - reviews, pricing plans, popular comparisons to other Call Center products and more." source_url: "https://www.capterra.com/p/197182/Calldesk/" page_type: "product" language: "en" --- # calldesk Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 24, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) calldesk ## What is calldesk? Calldesk provides advanced voice AI solutions for contact centers, specializing in callbots that handle repetitive customer service calls efficiently. Our callbots integrate seamlessly with existing systems, allowing human agents to focus on complex issues. Calldesk's technology improves customer satisfaction, optimizes operations, and reduces costs by automating routine interactions with high accuracy and contextual understanding. Trusted by major brands, we focus on practical, measurable results in customer engagement and support efficiency. ## What is calldesk used for? [IVR](https://www.capterra.com/ivr-software/)[Conversation Intelligence](https://www.capterra.com/conversation-intelligence-software/)[Call Center](https://www.capterra.com/call-center-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $50000 Per User, Per Year Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for calldesk?[Manage this product listing](https://www.g2.com/products/calldesk/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### calldesk 0.0 VS. [4.8 (335)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting Price $50000 Per User, Per Year Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.8 (888) Value For Money 0.0 (0) Value For Money 4.7 (798) Customer Service 0.0 (0) Customer Service 4.8 (819) ## calldesk alternatives [4.6 (144)](https://www.capterra.com/p/136728/Readymode/reviews/) Starting price $239.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.2 (466)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars ## FAQs about calldesk Overview ### What company size and specific industries is calldesk built for? calldesk is designed for large companies that handle more than 300,000 calls per year, especially in B2C sectors such as insurance, banking, utilities, and transportation. It fits organizations with high call volumes that need support for customer-facing operations in these industries. Features and Usability ### What are the key features of calldesk? calldesk offers AI summarization, generative AI, and natural language processing for call and message analysis. Core contact-center features include call routing, call logging, call recording, call transcription, IVR, call transfer, and call scripting. It also includes chatbots, automated responses, reporting and analytics, workflow management, and third-party integrations. Getting Started and Support ### What training and onboarding options does calldesk offer? calldesk provides in-person training. This format supports guided setup and direct instruction from a trainer, giving teams a structured way to review features and processes during onboarding. ## Features AI summary Based on 3,851 Call Center reviews Capterra reviewers highlight these as the features buyers care about most when choosing call center software: - **Call Center Management** (**48%** of reviewers rated this feature as critical) - **Call Logging** (**44%**) - **Call Monitoring** (**44%**) calldesk includes **Call Logging**, which gives teams a clear record of customer interactions and follow-up activity. However, it does not offer **Call Center Management** or **Call Monitoring**. Instead, it provides other highly rated capabilities, including **Call Recording** (**46%**) and **Reporting/Analytics** (**43%**), which help businesses review conversations, track performance trends, and make better service decisions over time. Activity Tracking Track and document all activities across devices, networks, and other systems AI/Machine Learning Software program that continuously adjusts its behavior based on observed data AI Summarization Uses AI to condense large amounts of text, audio, or video data into a coherent form API Application programming interface that allows for integration with other systems/databases Automated Responses Automatic reply functionality for incoming messages Call Logging Collects essential call data such as call origin, call destination, call length, and other transaction details calldesk 29 features ### All Features - Activity Tracking: Track and document all activities across devices, networks, and other systems - AI Summarization: Uses AI to condense large amounts of text, audio, or video data into a coherent form - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - API: Application programming interface that allows for integration with other systems/databases - Automated Responses: Automatic reply functionality for incoming messages - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Scripting: Provide agents with a typical response for common call subject matter - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transcription: Voice conversion to text - Call Transfer: Transfers live calls to other agents - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Intent Recognition: Helps understand a user's intentions/actions - Interaction Tracking: Track interaction history by documenting conversations for contacts - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Language: Manage and support multiple languages - Natural Language Processing: Process and analyze human language in text or audio form - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Voice Recognition: Recognize/detect varying frequencies in a person's voice to identify/verify "who" is speaking --- Get Advice We can help you find the software with the features you need. ## Pricing Basic $50,000 Per User,Per Year Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.