# GitBook Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is GitBook the right Knowledge Management solution for you? Explore 23 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/197183/GitBook/reviews --- GitBook 4.5 (23) [View alternatives](https://www.capterra.com/p/197183/GitBook/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of GitBook Ease of use 4.5 Customer Service 4.4 ## Pros and Cons in Reviews CN Chrystel N Senior Cloud AdvisorE-Learning, 501 - 1,000 employeesUsed the software for: 6-12 months. “I use it every day as a teacher and share labs with my students through GitBook, and they love it much more than receiving lab tutorials as Word documents.“ September 15, 2025 DK David K R&D engineerTelecommunications, 11 - 50 employeesUsed the software for: 6-12 months. “Sometimes we encounter the errors with merging multiple documentation versions from multiple owners, which lead to lost of some data, the merging was not too intuitive.“ April 13, 2023 DG David G TeacherEducation Management, Self-employedUsed the software for: More than 2 years. “GitBook exceeded my expectations by allowing me to transform class materials into well-organized, professional study guides.“ October 7, 2025 CN Chrystel N Senior Cloud AdvisorE-Learning, 501 - 1,000 employeesUsed the software for: 6-12 months. “Well integrated with GitHub.“ September 15, 2025 SD Samantha D Data ScientistAutomotive, 11 - 50 employeesUsed the software for: 6-12 months. “Learning curve is simple, and easy to manage documentation.“ April 3, 2025 ## Showing most helpful reviews Showing 1-23 of 23 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Vedarth K. Tech Lead Computer Software Used the software for: 6-12 months ### "Best knowledgebase/documentation tool for small teams" January 17, 2020 4.0 Overall the experience was good and because of that we were able to add more content to our documentation. Before Gitbook our documentation was limited and very hard to find. Pros It is really easy to get started with and best part is that it supports Markdown. Writing documentation in Markdown is way easier and Gitbook makes it easy to organise the content. They support custom domains which is another nice thing about the product, it is really good for branding. Cons There are no cons as such but there were few issues while getting started, while importing the existing documentation for the first time. Review Source VR Verified Reviewer Senior Cloud Advisor E-Learning Used the software for: 6-12 months ### "GitBook is an amazing tool for us and our students at Polytechnique Montréal." September 15, 2025 5.0 Very useful. Well integrated with GitHub. No-code tool. Takes less than a day to set up and start sharing educational content. Pros Ease of use, ease of implementation. I use it every day as a teacher and share labs with my students through GitBook, and they love it much more than receiving lab tutorials as Word documents. Cons I think that when you set up your organization, the wizard should show you the kind of default URL it will generate, so you can get an idea of how your subdomain will look. Alternatives considered [Confluence](https://www.capterra.com/p/136446/Confluence/) Reason for choosing GitBook Weak integration with GitHub and GitHub Codespaces. Review Source NM Nathan M. CEO Design Used the software for: 2+ years ### "GitBook Price Gouging | Use Alternatives Instead" May 9, 2025 1.0 I use GitBook for multiple websites and was initially drawn to the platform because of its clean interface and the ability to use custom domains on the free plan. Unfortunately, GitBook has recently implemented a drastic pricing shift that denies you access to updates to your site, unless you upgrade to a paid plan that costs over $70/month per website. This change feels like a significant price gouge, especially for users who previously relied on features that were free. It's disappointing to see a platform that once supported smaller teams and independent creators now gatekeeping basic functionality behind an enterprise-level paywall. I'll be moving my documentation elsewhere and won't be returning. If you're considering GitBook, be aware that what’s free today may not be tomorrow. Pros The ability to use custom domains for my documentation website. This feature has since been removed and put behind a enterprise-level paywall. Review Source DG David G. Teacher Education Management Used the software for: 2+ years ### "An Outstanding Platform for Clear, Professional, and Accessible Learning Resources" October 7, 2025 5.0 My overall experience with GitBook has been outstanding. As a computer science teacher working across several institutions, I needed a reliable platform to create structured, high-quality learning resources for my students. GitBook exceeded my expectations by allowing me to transform class materials into well-organized, professional study guides. It’s a perfect fit for both teaching and sharing technical knowledge. Pros GitBook offers an incredibly clean and intuitive interface that makes organizing and structuring content effortless. The real-time collaboration and the Markdown support are fantastic for educators and technical authors alike. I especially value how professional the final output looks — it feels like publishing a high-quality book or documentation site with very little setup effort. Cons Honestly, there is very little to dislike. Perhaps some additional advanced customization options for design and layout could be useful, but this is a minor detail compared to the overall great experience. Review Source AN Ana N. Executive Vice President Non-Profit Organization Management Used the software for: 2+ years ### "An intuitive and powerful tool for collaborative documentation" September 11, 2025 5.0 GitBook has transformed the way we manage and share documentation across our international non-profit organization. It enables us to work more efficiently, reduces duplication of effort, and ensures that volunteers and partners can easily access up-to-date information. Overall, it has become an essential tool for collaboration and knowledge-sharing. Pros The platform is very intuitive and easy to use, even for people without a technical background. It makes collaboration seamless and allows us to keep all our resources structured, accessible, and professional-looking. Cons Customization options for layout and design are somewhat limited. More flexibility here would make it perfect. Review Source HN Hari N. DevOps Non-Profit Organization Management Used the software for: Less than 6 months ### "A+ for automation and versioning " October 25, 2025 5.0 Pros We were recently granted a non-profit license for our organization. One of the most significant benefits GitBook provided was the organization of scattered documents and workflows across disparate systems and traditional file structures. The seamless automation using Git and the beautiful templates that give a professional look were the cherry on top. Cons The website especially the backend feels a little clunky and slow at times. I believe a good chunk of resources must be used to make it as quick as possible. Review Source SD Samantha D. Data Scientist Automotive Used the software for: 6-12 months ### "Great for basic documentation of a product" April 3, 2025 5.0 It was great. Learning curve is simple, and easy to manage documentation. Built-in site analytics are also a relief. Pros Easy to create and handle technical documentation Cons Quite expensive pro trial, based on published sites/month. I'd rather pay for everything per month, not per site. Review Source VR Verified Reviewer Programador Full-stack PHP Internet Used the software for: 6-12 months ### "Professional documentation in a simple way" July 8, 2021 5.0 I use GitBook for one of my projects in which a lot of non-developer people participate. They are happy because it is simple and they can access a lot of information, I am happy because people can consult information without having to send emails with repetitive questions. Pros Gitbook offers the possibility to have an online wiki in an organized and easy way. You don't need to be related to the technical world to know how to use this tool since it has a very intuitive interface. You can create folders, categories, upload files, share a page in a public way, etc. It is a very complete tool. Cons I have not found anything negative. The tool delivers everything it promises. Review Source VR Verified Reviewer Student Higher Education Used the software for: Less than 6 months ### "Great idea, needs streamlining" December 5, 2022 4.0 Pros Gitbook makes it easy for anyone to write and organize documentation. It's much easier than wrangling publication tools via scripts. Cons Often, I am unable to click off of a menu. The site overall seems slow to respond to my input. Review Source VR Verified Reviewer Principal Software Development Engineer Computer Software Used the software for: Less than 6 months ### "GitBook experience" May 23, 2022 5.0 The experience was good with , a must have tool for wiki , api docs or product docs. Pros 1\. The templates are so nice to learn and experiment. 2. The editor UI is nice and clean , easy to modify loved it 3. History and customize feature is so nice to have 4. We can export the doc to pdf for sharing Cons 1\. Need to learn a bit and experiment to get familiar 2. Not much docs Review Source JG Jeremy G. Programmer Computer Software Used the software for: Less than 6 months ### "GitBook erases the stress of software documentation" October 28, 2024 5.0 My experience has been great. I was afraid of not being able to handle the documentation and tutorializing of my companies software but GitBook made it achievable. Pros The ease in using GitBook for building software documentation in a presentable way to the end user is great. The features are both complete and simple to use. Cons GitBook media storage isn't great. It is difficult to manage and find uploaded media files. Review Source MR Mbonjo R. Network Engineer Computer & Network Security Used the software for: 1-2 years ### "Best and most recommendable Web- based platform for creating managing, and publishing books" February 25, 2023 5.0 Overall, I rate GitBook the best web-based platform for it's functionalities.i recommend users to download this Software and thank me later Pros GitBook is very very easy to use It is very very user friendly and very understandable...I have used GitBook for a very long time now and so far it is the best of it's kind Cons For the time frame I have used GitBook, I haven't found any negative experiences or Bad attributes in it .. Review Source DK David K. R&D engineer Telecommunications Used the software for: 6-12 months ### "Gitbook review" April 13, 2023 4.0 Gitbook help us to speed up writing the documentation and engage more team members, which was really an improvement in our technical writing. our experience is very possitive Pros Gitbook gives us really easy option how to iteratively develop the documentation in the wider team without constant document passing from one way to another. Cons Sometimes we encounter the errors with merging multiple documentation versions from multiple owners, which lead to lost of some data, the merging was not too intuitive. We reached the helpdesk which helped us to successfully resolve. Reason for choosing GitBook Th Review Source AK Alexis K. Geschäftsführer Information Technology and Services Used the software for: Less than 6 months ### "Super tolles Tool für Dokumentationen" November 16, 2022 5.0 Echt tolles Tool. Wir haben sehr lange nach so was gesucht und sind mit GitBook endlich fündig geworden. Seit wir das Tool haben, ist die Qualität unserer Dokumentationen deutlich gestiegen - weil es einfach ist, schnell was nachzutragen und zu aktualisieren. Pros Die Software erlaubt es auf sehr einfache Art- und Weise schöne und professionelle Dokumentationen zu erstellen. Dies nicht nur für interne Zwecke, sondern auch für öffentliche Dokumentationen. Uns gefällt der einfache und trotzdem leistungsstarke Editor. Zudem ist der Support wirklich sehr hilfsbereit und schnell. Cons Die Backup-Funktionalitäten sind etwas eingeschränkt, bzw. aktuell nur über Exports über andere Plattformen möglich. Hier sollte nachgebessert werden und ein integrierter Export bereitgestellt werden. Review Source AA Alfonso A. Software Engineer Computer Games Used the software for: Less than 6 months ### "Great place to setup docs" November 6, 2021 5.0 Use this for documentation sharing, and "manual" creation. Pros The markdown is done well so it's really easy to port over existing md files into gitbook and have it organized for readers. Setting up a custom domain is easy too. Cons gitbook does what it promises and there isn't too much extra to it. For bigger teams it seems they charge a bit much for what they do, but for small teams it is great. Switched from [Google Docs](https://www.capterra.com/p/160756/Google-Docs/) needed something a bit more organized Review Source JB Joe B. Senior manager - software development Real Estate Used the software for: 2+ years ### "Great option for hosted product documentation" July 27, 2021 5.0 Having a central location for managing docs is great and it is very easy to keep the docs up to date. Pros The ability to have multiple drafts that can be reviewed and merged is great. The editor is really simple and offers a structured layout for text and images with simple navigation. No web design or html editing skills are needed to produce professional looking docs. Cons It would be nice to have versioning so custom versions of the docs could be linked from a version of my product so only relevant info is shown to customers on older releases. Reason for choosing GitBook Gitbook is a hosted product so I dont need to worry about installation and maintenance. Review Source CC Chetna C. Software Intern Computer Software Used the software for: I used a free trial ### "Overcomplicated tool, difficult for beginners" September 11, 2021 3.0 Pros They have some inbuilt shortcuts which are quite handy to use. They also support trial version which not many tools offer. Their multiple draft functionality I havent seen in many tools Cons Lack of documentation, overcomplicated to use, Less reach in companies Review Source SG Shaurya G. Software Development Intern Computer Software Used the software for: Less than 6 months ### "Underrated but very helpful" September 16, 2021 4.0 Pros Light weight tool developed for limited features. Minimal UI and works best for projects with needs to be organized in a particular format Cons Lack of documentation and familarity makes it a less popular tool Review Source KC Kuldeep C. Angular Developer Computer Software Used the software for: Less than 6 months ### "Easy setups with quick shortcuts" September 23, 2021 4.0 Pros The setup to install tool and use it is easy. It also has many shortcuts Cons Need someone to explain the tool. Documentation is not very reliable. Review Source AM Ariella M. Software development engineer Computer Software Used the software for: 1-2 years ### "Gitbook review" August 22, 2021 4.0 Overall very useful product. Pros Using gitbook as a help document and it's feature to be able to create multiple 'books' is great feature. All the documents you need in one place. Cons If multiple drafts are being saved it can be tricky sometimes to save the correct one. Review Source JL Joshua L. Developer Computer Software Used the software for: 6-12 months ### "Great tool for building good looking docs" March 22, 2021 5.0 GitBook was really easy to implement and I'd consider it for future projects. Pros GitBook makes it super easy to spin up a tech doc site for any coding project whilst making the end result look really good. I really like being able to write the docs in markdown and host the docs on GitHub. GitBook also allows you to easily link a custom domain which is a huge bonus. Cons I've not really got anything negative to say about GitBook, it was super easy to setup and fits all my needs. Review Source CM Claire M. Healthcare Assistant Hospital & Health Care Used the software for: I used a free trial ### "Great for reviewing structured notes" August 7, 2021 5.0 Pros It is very easy to create notes and structure them in chapters and pages. The changes can then be reviewed and merged when completed. The differences between changes are highlighted so different revisions can be compared and merged. Cons I have not found any issues with the product. It meets my needs perfectly. Review Source SO Sian O. Administrator Consumer Goods Used the software for: Less than 6 months ### "Great documentation tool for our team." May 29, 2021 5.0 Overall, I have been happy using GitBook, and would happily recommend it to others. Pros It is really easy to get started with GitBook, and made it a simple process to create docs that could be implemented by our tech team. The results we great! It was easy to link the custom domain too. Cons I personally don't have anything negative to say, for me it works well and is simple to get started. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.