# Crowdvocate Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Crowdvocate the right Customer Loyalty solution for you? Explore 9 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/197266/Crowdvocate/reviews --- Crowdvocate 4.9 (9) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 24th, 2025 # Reviews of Crowdvocate Ease of use 4.6 Customer Service 4.8 ## Showing most helpful reviews Showing 1-9 of 9 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Rafa K. Product Marketing Manager Computer Software Used the software for: 6-12 months ### "Great tool for building advocacy program" September 8, 2020 5.0 Pros It's not easy to build a customer advocacy program at scale without a proper tool. Crowdvocate solves this problem. I love journey and score based activation. Cons I'm looking forward to seeing more integrations. Review Source JL Jennifer L. Sr Client Relations and Sales Coordinator Computer Software Used the software for: 6-12 months ### "Committed to the client and our needs" September 3, 2020 5.0 We were looking for a solution to house a Client Community and a Partner Community. Our main focus is the client currently, a place they can share reviews, recommend us to friends and colleagues via social media, and directly to us. We also wanted to engage our Clients in useful knowledge relevant to the industry in a interactive and reward based way. Pros Crowdvocate has really helped us to streamline the way we are able to interact with our customers and get not only feedback and reviews but also an easy way to reward our customers for the valuable information they provide us. Crowdvocate is very responsive and sets realistic time frames in completing requests we make or fixes needed. The Site and Admin portal are both easy to use and if we need help figuring something out they are ready to show us or help set it up for us. We look forward to a continued relationship with Crowdvocate. Cons Whereas not all the features and functionalities we wish were available to start with, Crowdvocate is very committed to listening to our needs and suggestions and works to develop our requests. Review Source VR Verified Reviewer Marketing Manager Computer Software Used the software for: 1-2 years ### "Useful Platform for Customer Reference Management" July 31, 2021 4.0 Crowdvocate helped me to build automation into the customer reference process and save a huge amount of time. Pros Crowdvocate enabled a host of automation capability for customer reference program management. It's relatively easy to use, and the Crowdvocate team is adding new features all the time. Cons The software is relatively new, so it could have more flexible features available, but I think these features will come in time. Review Source DP Dani P. Social Media Lead Internet Used the software for: Less than 6 months ### "Leveraging your customers has never been easier" September 2, 2021 5.0 I created a great working relationship with the team. They were helpful, open, and very collaborative. I'm happy to recommend it to other companies! Pros Simple UX but full of capabilities. If you have a big customer base but no easy way to communicate with them, this is a great way to do that. Implementation was quick. Cons More options of customization would've been nice. But it's not THAT important. Review Source VR Verified Reviewer Managing Director Computer Software Used the software for: 6-12 months ### "Great product, great results" August 31, 2020 5.0 Pros We absolutely love the proactive approach we can take around recruiting advocates and leveraging them for both sales and marketing activities; Especially given how quickly we grow, it's hard to gain control over these activities that are usually based on memory and personal relationships of our CSMs -- being able to track and monitor who is a promoter, and using them at the right time and for the right purpose helps us win more deals, be more aware, reward the right folks and own our narrative in the community - it truly feels like a win-win. Cons Nothing, really. It does seem to offer a lot and we're not leveraging all the features yet which I'm looking forward to doing - but it does everything we bought it to do and does it well. Review Source AB Aviv B. Founder Internet Used the software for: 1-2 years ### "A great solution for B2B SAAS companies who want to implement a new innovative marketing approach " September 12, 2020 5.0 Crowdvocate brings fresh and innovative marketing channel that deliver great results. Using Crowdvocate we succeeded to leverage our voice of our existing customers, build our company credibility, and user trust and in the bottom line generate more leads and sales. Pros Crowdvocate helps us to improve dramatically our communication with our customers and harness them to be company ambassadors. Using Crwordvocate, we succeed to build a successful advocacy program for our organization. The variety of Crowdvocate campaign templates helps us to launch easily weekly campaigns that delivered great monthly results, which include; +10 new customers case study, 40 new customers reviews, 100 customers referrals, and more. In addition, using the platform we improved our NPS score from 6.8 to 9.2, and our company surveys completion rate by 50%. Cons Currently doesn’t have an integration with Zapier. This feature will help us to leverage Crowdvocate user insights into other marketing campaigns. Review Source VR Verified Reviewer Product Marketer Computer Software Used the software for: 6-12 months ### "A real time saver! " September 8, 2020 5.0 Pros Crowdvocate is a really easy-to-use software for customer marketing and advocacy. Some of our favorite features are the detailed customer insights and multichannel outreach capabilities. Crowdvocate saves us a lot of time on admin work and you can tell that it was created with ROI in mind. Cons We were not able to find anything that we didn't like! Review Source CM Cormac M. Sales Development Rep Information Technology and Services Used the software for: I used a free trial ### "10/10, would recommend" August 19, 2020 5.0 Pros Very easy to use, gives great customer insight, with data collected automatically. What's not to like!? Cons Haven't found any negative features yet. Looks promising. Review Source BT Benjamin T. Marketing Marketing and Advertising Used the software for: Less than 6 months ### "Nice software" March 4, 2022 5.0 Pros The ability to engage our customers while putting things on automation made things a lot easier to handle. Cons Not much to dislike about the software, looking at some tweaks and bugs, but that's super normal for any software. Review Source Similar Products Featured ## Related categories [Customer Advocacy](https://www.capterra.com/customer-advocacy-software/)[Customer Loyalty](https://www.capterra.com/customer-loyalty-software/)[Advocacy](https://www.capterra.com/advocacy-software/)