# Page 2 | Documo Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is Documo the right Fax Server solution for you? Explore 86 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/197267/mFax/reviews

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Documo

4.8 (86)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 2 - Reviews of Documo

## Showing most helpful reviews

Showing 26-50 of 86 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

RT

Roxanne T.  
Owner  
Hospital & Health Care  
Used the software for: 6-12 months

### "User friendly and affordable"

July 15, 2025

5.0

It is so easy to use and affordable! I am able to download documents to save to my computer directly opposed to storing paper documents.

Pros

Easy to use at any location. I like that I am able to save cover page templates to save time when sending faxes.

Cons

There is nothing I do not like about Documo at this time. I cannot think of anything to improve at this time.

Review Source

SR

Spencer R.  
Clinic Administrator  
Hospital & Health Care  
Used the software for: 6-12 months

### "Highly recommend mfax"

September 25, 2024

5.0

Overall its been great, much better than previous system

Pros

Quick and efficient, reliable, support is very responsive.

Cons

Cannot load multiple seperate documents.

Review Source

VR

Verified Reviewer  
Director of Finance  
Medical Devices  
Used the software for: Less than 6 months

### "Great Product for e-fax service"

June 3, 2021

5.0

It has been a great experience, from the initial demo call to implementation, training, and now utilizing the software. Very intuitive and user friendly platform and great customer support

Pros

The user interface is very easy to navigate and the porting process took just a few minutes to convert our old fax line to e-fax. Hippa compliance was also important. It was nice that everything we needed was included in one low price package.

Cons

That everyone can view the history if they have access to that fax line.

Reason for choosing Documo

Pricing and portal

Review Source

KM

Kevin M.  
President & CEO  
Telecommunications  
Used the software for: 1-2 years

### "White Label fax service filled a need"

December 24, 2019

4.0

We have about 25 business customers on board now, including a reseller of ours who now has his own reseller portal and can create his own accounts - but still under our master account. Yes, it gets complicated, but it works.

Pros

We deliver VoIP service to our customer base via public internet trunk connections - but faxing is not going to work consistently on VoIP. Until we signed up with mFax/Documo we were sending our phone customers to efax or other providers. Now we have a branded fax solution and we don't have to refer business to competitors. Support has been awesome!

Cons

It takes some getting used to, to understand the hierarchy of child accounts and how they are managed.

Alternatives considered

[eFax](https://www.capterra.com/p/174254/eFax/)

Reason for choosing Documo

personal service, great support.

Review Source

BA

Brian A.  
Director of Technology  
Government Administration  
Used the software for: 2+ years

### "Very Good Product to Go From Traditional Fax to E-Fax"

December 19, 2019

5.0

We are able to get rid of regular phone lines with a monthly charge and long-distance costs for an unlimited plan with several users. The cost savings for us are in the several hundred dollars for us, while value-adding features that traditional faxes do not have. I would love to do away with fax technology and have only secure scan/email, but change can be hard with some places! :)

Pros

I like the ability to get faxes to my e-mail.

Cons

Not being able to block spam fax numbers. The delay in getting fax bridges this year.

Reason for choosing Documo

We chose mFax over others for the cost and the fax bridge option. We had to change while making our users think nothing changed. Once it was done, we introduced the new features/capabilities and now they couldn't live without it.

Review Source

SA

Sam A.  
Assistant IT Director  
Hospitality  
Used the software for: 6-12 months

### "mFax Review"

December 16, 2019

5.0

My overall experience with mFax has been positive. Our organization is using it to facilitate the communication to doctors office and other service providers.

Pros

I liked that there are several options to send a fax (Web portal, print driver, and email). I am also very happy with the customer support when we are having any type of technical issue.

Cons

The only thing I don't like about the current software is not being able to send multiple documents using the print driver. That is a feature we had in our old system.

Alternatives considered

[RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[eFax](https://www.capterra.com/p/174254/eFax/)

Reason for choosing Documo

mFax had the best price and plans compared to the other products. The user interface was also more user friendly that other products.

Review Source

VR

Verified Reviewer  
IT Manager  
Hospital & Health Care  
Used the software for: 6-12 months

### "mFax Has Saved me"

December 11, 2019

5.0

was looking for a good fax platform to get all my clients that was easy to use and even that, the program need to be HIPPA Complaint and cost effective. I thinks I hit the lotto when I found this company.

Pros

\- The most I have liked is the console management, the ease of use of the interface. The ease of management of multiple accounts and the excellent support.

Cons

\- The error resolutions book is a lil bit tricky to get used to.

Reason for choosing Documo

Hippa Compliance and the openess to sign a BAA.

Review Source

KD

Karen D.  
Owner/Operator  
Mental Health Care  
Used the software for: 2+ years

### "Efficient, Safe, and Easy to Use Fax Service"

December 19, 2019

5.0

Please see above on likes.

Pros

What I appreciate most: it is reasonably-priced, easy to use, fast and efficient, HIPPA-compliant (they are able to provide a BAA if needed), allows me to easily meet the professional requirements I have for exchanging certain types of information for my business, without having to have a dedicated land-line and the bulk and mess of a fax machine. It's also easy to look up old faxes if needed for reference. I like how it alerts me when something arrives or is successfully sent via my forwarded email as well.

Cons

I can't think of anything I don't like, actually.

Review Source

JF

Jason F.  
Manager, Operations and Business Performance  
Hospital & Health Care  
Used the software for: 1-2 years

### "Fantastic Saas and Support"

December 16, 2019

5.0

We replaced a seperate vendor with mfax and immediately began to reap the benefits of that decision. In the healthcare industry, it is essential for us to have reliable and consistent performance with regard to incoming faxes from our providers. Not only do they have amazingly capable and rapid customer service that offers a live chat support feature, but since making the switch to them, we have reduced costs and improved our revenue directly from the incoming faxes.

Pros

The fact that the software retains partially received faxes and delivers them is crucial to our business.

Cons

Originally it had fewer features, but the platform continues to be improved and the previous issues I experienced have all been resolved or removed.

Review Source

JK

Joan K.  
Senior Marketing Director  
Financial Services  
Used the software for: 6-12 months

### "Sylvan office"

December 19, 2019

4.0

Have had a great experience as we had trouble porting my number from Teamlink and the help group at Mfax was great with helping me get the information that I needed to get my number finally set up and running. It took a few months but in the mean time I was able to have an alternate number that I could use for my needs until my original number got set up and then I was able to cancel the alternate number so I wasn't paying for 2 numbers. Overall it is very easy to use for sending and receiving faxes.

Pros

It is easy to use and can be done from anywhere

Cons

That the default is the USA when preparing to send a fax, I have to change the country to Canada every time I send a fax. As a Canadian I would like to have my country as the defualt rather than the USA so I don't always have to remember to change it to Canada. Other than that it is a great site.

Reason for choosing Documo

It was still the most cost effective and could port my number from Team link and that was important to me as other companies could not do that.

Review Source

BJ

Blake J.  
Director of IT  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "This software works very well!"

May 27, 2021

5.0

Overall, it's been a very easy solution to manage. With the large amount of fax #'s, I need something that is easy to manage and navigate.

Pros

The integration of MFax with Skyetel integration was a very easy process. MFax allows you to easily use the Skyetel fax #'s within their interface. Training of our staff has been an easy process, and they have caught on to it very well.

Cons

For the most part, I am completely satisfied with the product.

Switched from

[RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)

The software was a major issue, and it just was not easy to use.

Review Source

KS

Ken S.  
Treasurer  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "No nonsense workhorse"

December 12, 2019

5.0

Solved reporting issues from the ‘field’ to keep track of written incoming requests, disbursements, and facilitate internal communications. Service questions, and even some ‘dumb’ questions were all dealt with in less than 5 minutes!

Pros

The ease of operation and clarity. For my very small operation I have found this to be not only the best value, but also the most intuitive package that I have used.

Cons

My issues with customizing my cover sheet. But I got it done ...

Reason for choosing Documo

Price and the short story of ‘this is what we do, and this is what we promise’; more explanation of function than the genetics found with the others. And friendly folks!

Review Source

SC

Simone C.  
Paralegal  
Law Practice  
Used the software for: 2+ years

### "Fantastic Software for Virtual Faxes"

December 12, 2019

5.0

I need to get medical records fast so I can review them as quickly as possible. I don't even have to get up from my desk! My letters and authorizations are scanned in and I can easily send them through this virtual faxing system.

Pros

Fast, efficient, can personalize cover sheet, what's there not to love?

Cons

Haven't found anything yet. I wish there were an inexpensive home version I can use, I suppose...

Review Source

AD

Ashleigh D.  
Manager  
Insurance  
Used the software for: 6-12 months

### "Great for Confirmation and Easy to Use"

December 20, 2019

5.0

Very good. I love the record keeping it enables our office to utilize, and I can show clients of ours when faxes are not being received to ease any frustration they might have regarding our service. I also like being able to go through older faxes on the webpage. As a manager I need to be able to see when our employees sent items, or make sure they are following up to see that faxes went through. This program gives me the ability to do so.

Pros

I have the ability to see when and why a fax did not go through and I can print or upload images regarding the success of a fax to a client file. In our industry, being able to prove something was sent or received could be the difference between being liable or not.

Cons

I have a hard time using the fax from email feature (like actually using my emails to send out a fax). The email is difficult to remember, especially since we used another service provider before for many years. I like using the website better.

Review Source

BH

Byron H.  
IT Manager  
Insurance  
Used the software for: Less than 6 months

### "Best Faxing Service!"

December 11, 2019

5.0

Pros

The product is easy to configure, the UI is very user-friendly and the support has been 10x better than anything I have experienced with HelloFax which we were using before we changed to mFax. The best feature is the "Log In As" button that allows administrators to access a user profile and do troubleshooting without bothering the user.

Cons

So far I cannot state any con of this product. Everything about it has been a Pro so far!

Alternatives considered

[Dropbox Sign](https://www.capterra.com/p/144797/HelloSign/)[Online Fax Service](https://www.capterra.com/p/186357/Online-Fax-Service/)

Reason for choosing Documo

Aggressive pricing, awesome features and so far the ONLY service that (will soon) support SSO/SAML logins.

Switched from

[Dropbox Sign](https://www.capterra.com/p/144797/HelloSign/)

Cost, features and support issues.

Review Source

SR

Shannon R.  
Telecommunications Manager  
Wireless  
Used the software for: 6-12 months

### "Review"

December 11, 2019

4.0

Compaired to what we had before this is amazing platform and look forward to future developments and changes that improve the FaxBridge / portal capabilities

Pros

I like how easy it is to use, as well as the security features and compliance

Cons

I do not like how the FaxBridges operate on Microtik routers There are still a few bugs but between me and mFax we are gradually working those out

Review Source

BH

Brian H.  
System Adm  
Higher Education  
Used the software for: 6-12 months

### "M-Fax software "

December 11, 2019

5.0

I am replacing all of the fax machines on campus. The MFAX easy to use and eliminates the analog fax machines problems with the ATA convertors. I have heard no complaints about the systems from my end users.

Pros

Ease of deployment for the admins, very easy to use. The end user does not require much training, simple to use.

Cons

I don't like the way the software saves, it is confusing when the window does not close after hitting save.

Reason for choosing Documo

I liked the interface and the end user layout.

Review Source

LH

Lupe H.  
Broker  
Insurance  
Used the software for: 2+ years

### "Field agent review"

May 27, 2021

5.0

Faxing with email. Combining files to one PDF

Pros

The website product is very easy to use. We operate most of it through email programs. The ability to combines files to one PDF was a game changer for our office. I am sure there are other features available but we make the most of the features we use most.

Cons

The system is able to give a total count of pages sent at the end of the bill cycle. It would be helpful to know the count during the cycle.

Reason for choosing Documo

Faxing through email

Review Source

RG

Ryan G.  
Owner  
Computer & Network Security  
Used the software for: 6-12 months

### "Great service and software for virtual faxing offered to our VoIP clients."

December 12, 2019

5.0

We searched for a very long time to find the right provider to fill a void in our service, that being hosted fax. We are very pleased with all features and functionality and appreciate being a whitelabel partner with MFax.

Pros

Easy to use with great functionality. Reliable. Good pricing.

Cons

We cannot find any reason to dislike your software or service.

Review Source

KJ

Kevin J.  
Sales and Marketing Rep  
Furniture  
Used the software for: 6-12 months

### "Great product for a specialized niche"

December 23, 2019

4.0

The FaxBlast feature allows me to quickly message a select group of customers at once. This has saved a tremendous amount of time with phone calls and visits to communicate with them.

Pros

All of my customer utilize their fax machine as a way to order and communicate. Using mFax has allowed us to place our advertising in front of our customers without interrupting their day. It also allows us to quickly send a message from our desktop to their fax machine without interrupting our workflow. I would highly recommend this product for ease of use.

Cons

This product is so easy to use the amount of faxes that were sent quickly piled up. Especially when using the FaxBlast feature. I would highly recommend counting your fax usage among the group and purchase the right package.

Review Source

JL

Jason L.  
Managing Director  
Information Technology and Services  
Used the software for: 1-2 years

### "Secure Fax"

May 27, 2021

5.0

Excellent experience and easy to use.

Pros

Excellent replacement for legacy fax machines. Support’s paperless policy and provides easier and more secure solution.

Cons

Cannot modify bulk user email address when domains change

Review Source

SV

Stephanie V.  
Clinical Referral & Outcomes Manager  
Mental Health Care  
Used the software for: 1-2 years

### "Great for Work From Home Positions"

May 20, 2021

5.0

When I first transitioned to working from home during the COVID pandemic, having quick access to incoming faxes was crucial to my job performance. This software was easy to use and quick to get setup. It has made working from home manageable by having a trusted fax system in place.

Pros

It's extremely easy to use and set up and I like that faxes come directly to my email in-box, I never have to search for them.

Cons

I feel like it's takes somewhat longer to send out a fax using this software than it does with a traditional in-office fax machine. It's not a major setback, just something I have noticed.

Review Source

DC

Donna C.  
precert  
Medical Practice  
Used the software for: 1-2 years

### "Most reliable functions"

December 23, 2019

5.0

faxing documents to commty hospitals. receive an email when successful and also when unsuccessful.

Pros

I like that it is a user friendly program.

Cons

still learning to add the phone numbers that i use daily

Review Source

JS

James S.  
Information System Manager  
Chemicals  
Used the software for: 1-2 years

### "Great Product"

December 19, 2019

5.0

Pros

The ease of use is top notch, our end users are very happy with this product.

Cons

Once we got through the end user training we haven't had an issue.

Review Source

JC

Julie C.  
Legal Assistant  
Law Practice  
Used the software for: 1-2 years

### "I recommend mFax"

December 16, 2019

5.0

Very happy with mFax; I use it daily and highly recommend it.

Pros

I really like the ease of use, especially with resends.

Cons

Not as easy to personalize as paper faxes

Review Source