--- title: "Xelion Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Xelion Software - reviews, pricing plans, popular comparisons to other Unified Communications products and more." source_url: "https://www.capterra.com/p/197275/Xelion/" page_type: "product" language: "en" --- # Xelion Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Xelion ## What is Xelion? Xelion is a cloud-based hosted telephony solution for fixed telephone, PC, laptop and smartphone. It integrates with outlook and CRM. ## What is Xelion used for? [VoIP](https://www.capterra.com/voip-software/)[Unified Communications](https://www.capterra.com/unified-communications-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Xelion?[Manage this product listing](https://www.g2.com/products/xelion/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Xelion 4.0 (1) VS. [4.7 (209)](https://www.capterra.com/p/218251/Wildix/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (1) Ease Of Use 4.6 (209) Value For Money 4.0 (1) Value For Money 4.2 (204) Customer Service 0.0 (0) Customer Service 4.6 (205) ## Xelion alternatives [4.4 (468)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) [4.5 (11,159)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/) Starting price $4.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/168668/Microsoft-Teams/) [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) [4.6 (14,682)](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/reviews/) Starting price $14.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) [Intermedia Unite](https://www.capterra.com/p/181373/Unite/) [4.7 (189)](https://www.capterra.com/p/181373/Unite/reviews/) Starting price $27.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/181373/Unite/) ## Features AI summary Based on 2,539 Unified Communications reviews According to Capterra reviewers, these are the VoIP features buyers prioritize most when evaluating a solution: - **VoIP Connection** (**69%** of reviewers rated this feature as critical) - **Screen Sharing** (**69%**) - **Online Voice Transmission** (**58%**) Xelion is designed to support core business calling needs within a VoIP environment. Its calling capabilities help teams manage day-to-day communication more efficiently, maintain contact across locations, and handle conversations through an internet-based phone system, allowing teams to stay connected and manage business communication in one place. Call Monitoring 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance Call Queues 3.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Place callers on hold sorted in line based on the order of the incoming calls until the next available agent can pick up the call Call Routing 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria Contact Management 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Call Conferencing Facilitate virtual conferences that connect multiple people remotely Call Recording Record the audio of phone conversations for quality assurance purposes Xelion 8 features ### All Features - Call Conferencing: Facilitate virtual conferences that connect multiple people remotely - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Queues: Place callers on hold sorted in line based on the order of the incoming calls until the next available agent can pick up the call - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Unified Communications: Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration --- Get Advice We can help you find the software with the features you need. Features 3.0 (1) 3.0 Based on 1 reviews ## Pricing Value for money 4.0 (1) ### Starting price Free trial not available Value for money 4.0 (1) 4.0 Based on 1 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## User reviews Overall rating 4.0 Based on 1 reviews Filter by rating 5(0) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent Max B. Business Consultant Logistics and Supply Chain ### "Very decent VOIP software but doesn't contain many features" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 November 4, 2021 Overall, I think Xelion is poorly designed but very useful as a simple platform for customer service through phone. I really liked the dashboard but on the other hand the queue function didn't work well. Another positive thing: we are now working with a more expensive and complex VOIP platform. This platform has more features than Xelion but Xelion is much more reliable. Pros I liked the real-time dashboard that shows the length of the que including the availability of the agents. Besides that it showed us how many customers had hung up before speaking to an agent. Cons The UX design of the software is too simple and plain formalized. As a user and analyst I think the shown information on the homepage was simply unusefull and poorly designed. Besides that, the software sometimes dropped of customers waiting in the queue to be assisted. That's just one thing that should not happen within a good customer service field. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.