# Xelion Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Xelion Software - reviews, pricing plans, popular comparisons to other VoIP products and more.

Source: https://www.capterra.com/p/197275/Xelion/pricing

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# 

 Xelion Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

Xelion

## What is Xelion?

Xelion is a cloud-based hosted telephony solution for fixed telephone, PC, laptop and smartphone. It integrates with outlook and CRM.

## What is Xelion used for?

[VoIP](https://www.capterra.com/voip-software/)

Overall rating

Based on 1 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Contact vendor  
for pricing

Free trial  
not available

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Xelion

4.0 (1)

VS.

[4.6 (14,520)](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/reviews/)

Starting Price

Contact vendor

Starting Price

$14.99

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.0 (1)

Ease Of Use

4.6 (900)

Value For Money

4.0 (1)

Value For Money

4.5 (820)

Customer Service

0.0 (0)

Customer Service

4.4 (857)

## Xelion alternatives

Highest Rated

[4.7 (855)](https://www.capterra.com/p/169627/RingOver/reviews/)

Starting price

$29.00

Per User, Per Month

[4.4 (465)](https://www.capterra.com/p/158704/3CX/reviews/)

Starting price

$350.00

Per User, Per Month

[4.5 (243)](https://www.capterra.com/p/208535/Zoom-Phone/reviews/)

Starting price

$10.00

Per User, Per Month

[Nextiva](https://www.capterra.com/p/175788/Nextiva/)

[4.6 (914)](https://www.capterra.com/p/175788/Nextiva/reviews/)

Starting price

$25.00

Per User, Per Month

[Learn More](https://www.capterra.com/p/175788/Nextiva/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Call Monitoring

4.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Listen to live phone conversations for the purpose of training and assessing agent performance

Call Queues

3.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Place callers on hold sorted in line based on the order of the incoming calls until the next available agent can pick up the call

Call Routing

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Sends voice calls to a specific queue based on predetermined criteria

Contact Management

4.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Manage, organize, and store contact information

Call Conferencing

Facilitate virtual conferences that connect multiple people remotely

Call Recording

Record the audio of phone conversations for quality assurance purposes

Xelion 8 features

Facilitate virtual conferences that connect multiple people remotely

Listen to live phone conversations for the purpose of training and assessing agent performance

Place callers on hold sorted in line based on the order of the incoming calls until the next available agent can pick up the call

Record the audio of phone conversations for quality assurance purposes

Sends voice calls to a specific queue based on predetermined criteria

Manage, organize, and store contact information

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration

Get Advice

We can help you find the software with the features you need.

Features

3.0 (1)

3.0

Based on 1 reviews

## Pricing

Value for money

4.0 (1)

### Starting price

Contact vendor  
for pricing

Free trial  
not available

Value for money

4.0 (1)

4.0

Based on 1 reviews

Connect with a Capterra advisor for a free 15-minute consultation

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## Support, customer service and training options

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

## User reviews

Overall rating

4.0

Based on 1 reviews

Filter by rating

5(0)

4(1)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

Max B.

Business Consultant

Logistics and Supply Chain

### "Very decent VOIP software but doesn't contain many features"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

3.0

3.0

Customer Service

0.0

0.0

Likelihood to Recommend

7/10

November 4, 2021

Overall, I think Xelion is poorly designed but very useful as a simple platform for customer service through phone. I really liked the dashboard but on the other hand the queue function didn't work well. Another positive thing: we are now working with a more expensive and complex VOIP platform. This platform has more features than Xelion but Xelion is much more reliable.

Pros

I liked the real-time dashboard that shows the length of the que including the availability of the agents. Besides that it showed us how many customers had hung up before speaking to an agent.

Cons

The UX design of the software is too simple and plain formalized. As a user and analyst I think the shown information on the homepage was simply unusefull and poorly designed. Besides that, the software sometimes dropped of customers waiting in the queue to be assisted. That's just one thing that should not happen within a good customer service field.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

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