--- title: "Prompt Health Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Prompt Health Software - reviews, pricing plans, popular comparisons to other Physical Therapy products and more." source_url: "https://www.capterra.com/p/197381/Prompt/" page_type: "product" language: "en" --- # Prompt Health Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 11, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Prompt Health ## What is Prompt Health? Prompt is the AI-powered Electronic Medical Record (EMR) and practice management platform for physical therapy, occupational therapy, speech-language pathology, pediatric, and chiropractic practices. Most EMRs store your data. Prompt acts on it. Before the visit, in the room, and after the visit, Prompt handles the work between your decisions and pauses when your judgment matters. You stay in control. The results are proven. 15-20 more visits per provider per month. $32K in annual revenue per clinician. 35% lower provider attrition. 92% of notes completed during work hours. AI built on 9 years of clean, rehab-specific data across 100M+ visits. We are more than an EMR. We are the team behind your team: a clinician, a biller, an analyst, and a success rep assigned to your practice. Career Connection. 75+ university partnerships. Capitol Hill advocacy. Because your success is how we grow. Other practices are getting squeezed. Prompt practices are growing. That's the difference. ## What is Prompt Health used for? [Physical Therapy](https://www.capterra.com/physical-therapy-software/)[Medical Practice Management](https://www.capterra.com/medical-practice-management-software/)[Patient Scheduling](https://www.capterra.com/patient-scheduling-software/) Recognitions Shortlist Best ease of use Top alternative Featured Overall rating Based on 51 user reviews Reviews sentiment Positive 96% Neutral 2% Negative 2% ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Physical Therapy / 2026 Our "Best of" badge program showcases products with the highest ratings... - Electronic Medical Records / 2025 - Physical Therapy / 2025 Our "Best of" badge program showcases products with the highest ratings... Do you work for Prompt Health?[Manage this product listing](https://www.g2.com/products/prompt-health/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Prompt Health 4.8 (51) VS. [4.3 (708)](https://www.capterra.com/p/136876/Pediatric-Therapy-EMR/reviews/) Starting Price Contact vendor Starting Price $49 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (51) Ease Of Use 4.5 (708) Value For Money 4.6 (47) Value For Money 4.2 (578) Customer Service 4.7 (50) Customer Service 4.3 (644) ## Prompt Health alternatives Highest Rated [4.8 (534)](https://www.capterra.com/p/178984/Jane-App/reviews/) Starting price $54.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (90)](https://www.capterra.com/p/190479/Nookal/reviews/) Starting price $55.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.6 (58)](https://www.capterra.com/p/187418/Juvonno/reviews/) Starting price $55.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [3.9 (1,383)](https://www.capterra.com/p/129169/Tebra/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 74% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/197381/Prompt/alternatives/) ## FAQs about Prompt Health Overview ### Which roles and teams benefit most from Prompt Health? Prompt Health is most used by physical therapists, clinic owners, office and practice managers, and billing teams in healthcare settings. Clinicians use it to document care and manage scheduling, while administrators oversee operations, patient flow, and staff coordination. Billing specialists rely on it to handle claims, insurance verification, and revenue cycle tasks. Answer based on 51 reviews Overview ### What company size and industries is Prompt Health built for? Prompt Health is built mainly for small outpatient rehab therapy practices, with 86% of reviewers from small businesses and 14% from midsize companies. It serves physical, occupational, and speech therapy providers, especially in Medical Practice at 41%, followed by Health, Wellness and Fitness and Hospital & Health Care at 27% each, often for physical therapy. Answer based on 51 reviews Features and Usability ### What are the key features of Prompt Health? Prompt Health includes core practice management features like online scheduling, calendar management, patient records management, and SOAP notes, plus billing and claims management with electronic payments and insurance workflows. Differentiating features include reporting dashboards, customizable templates for documentation, patient intake forms, alerts/notifications, and mobile access for multi-location clinics. Answer based on 20 reviews Integrations ### Which third-party tools and platforms does Prompt Health integrate with? Prompt Health integrates with 8 third-party tools, including CardConnect, FOTO, Fax.Plus, Kno2, Practice Intel, Second Door Health, SideKick, and Weave. These catalog integrations cover payment processing, faxing, health data exchange, practice intelligence, patient communications, and workflow support. Answer based on 1 reviews Getting Started and Support ### What training and onboarding options does Prompt Health offer? Prompt Health provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation and videos give users written and visual reference materials for self-paced learning and setup. Answer based on 4 reviews Getting Started and Support ### What customer support options does Prompt Health offer, and how do users rate the experience? Prompt Health offers email/help desk, chat, an FAQ/forum, and a knowledge base. Users generally describe support as helpful, communicative, and quick to answer questions or resolve issues, with the knowledge base making answers easy to find. Some users mention occasional slower responses, lag after updates, and periodic access problems. Answer based on 11 reviews Features and Usability ### How well does Prompt Health handle billing and claims? Prompt Health makes billing and claims management easier for many clinics through payment posting, claim tracking, charge release, and alerts for items needing attention. Physical therapy practices and billing teams often find daily work faster, though some users report claim status confusion, setup complexity, and gaps for cash-based billing or payment processor choice. Answer based on 20 reviews Features and Usability ### How well does Prompt Health support clinic and patient management? Prompt Health supports day-to-day clinic management with scheduling, documentation, patient records, intake, and reporting in one system. Practice owners, front desk teams, and therapists often like the intuitive workflow and visibility, but some mention glitches, limited statement customization, intake friction, multi-clinic login hassles, and harder edits for recurring appointments. Answer based on 19 reviews Features and Usability ### What features does Prompt Health offer? Prompt Health offers a broad set of features for scheduling, documentation, billing, dashboards, reporting, alerts, templates, search, integrations, and patient tools. Many outpatient rehab and physical therapy teams like the clean layout and configurable workflows, while some users still want smoother documentation steps, better scoring reports, and a few more automation options. Answer based on 17 reviews ## Features AI summary Based on 2,052 Physical Therapy reviews Capterra data shows that buyers of medical practice management software rank the following features as their top priorities: - **Practice Management** (**58%** of reviewers rated this feature as critical) - **Appointment Management** (**59%**) - **Patient Records Management** (**59%**) Prompt Health supports all three of the features reviewers value most: **Practice Management**, **Appointment Management**, and **Patient Records Management**. Together, these capabilities help businesses coordinate daily operations, manage scheduling efficiently, and maintain accurate patient information, allowing teams to deliver organized care and keep administrative work on track. Appointment Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage various aspects of appointments including booking, rescheduling, canceling Patient Records Management 4.8 (18) 88.89% of 18 reviewers that rated this feature as important or highly important Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details HIPAA Compliant 5.0 (28) 92.86% of 28 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection Charting 4.6 (14) 85.71% of 14 reviewers that rated this feature as important or highly important Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. EMR/EHR 4.6 (22) 90.91% of 22 reviewers that rated this feature as important or highly important Create and securely store digital patient records Electronic Payments 4.5 (17) 82.35% of 17 reviewers that rated this feature as important or highly important Electronically collect payments for goods or services Prompt Health 81 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Analytics: Tools for the systematic analysis of various types of data or statistics - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Assessment Management: Creation, administration, and evaluation of assessments or tests - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Cancellation Management: Allow customers to cancel their subscription remotely. - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Check-in/Check-out: Track the status of assets and whether they're checked in or out - Claims Management: Process of submitting and following up on claims with insurance companies - Clinical Documentation: Simplifies charting and patient documentation tasks - Clinical Notes: Record and organize clinical notes and progress notes for each patient after interaction with a physician - Coding Assistance: Automatically generates E/M codes based on information collected during patient charting - Commenting/Notes: Leave comments and notes on documents for others to view - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance: Implements policies and controls to help the organization meet various compliance certifications and standards, such as SOC 1, SOC 2, SSAE 18, ISO 27001, HIPAA and PCI DSS. - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Document Management: Store, manage, and track all electronic documents in a centralized location - Documentation Management: Manage product specific documents in a categorized order - E-Prescribing: Transmit prescriptions to pharmacies electronically - EDI: Transfer of data from one computer system to another - Electronic Payments: Electronically collect payments for goods or services - Electronic Signature: Digitally sign online documents - Email Marketing: Create and send email blasts/campaigns - EMR/EHR: Create and securely store digital patient records - Exercise Library: Database of frequently used, popular workout routines - For Physical Therapy: Designed specifically for physical therapy practices - HIPAA Compliance: Ensures that nutrition/dietician practice operations adhere to and meet HIPAA regulations, to protect, audit, and secure sensitive data - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Insurance Eligibility Verification: Checking eligibility of patients for different insurance claims - Insurance Management: Involves selling of insurance solutions, managing policies, handling claims & assessing risk and coverage - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - kiosk: Touch-screen device allowing patients and customers to do self-check-in and pay with credit or debit cards for free - Lab Integration: Receive lab results electronically - Live Chat: Ability to chat online in real time - Medical Billing: Manage billing and payments for a healthcare provider - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Location: Manage and support multiple locations - Multi-Physician: Supports practices with multiple healthcare professionals - No-Show Tracking: Track and monitor patient no-show rates - Online Scheduling: Track and organize online shifts - Patient Communications: Allow communication between the company and patients via messages, SMS, emails, phone, and more - Patient Engagement: Allows medical providers to engage patients in a variety of ways to ensure their health. - Patient Intake: Patients can register for appointments in advance online - Patient Portal: Online portal where patients can access information such as health records, treatment plants, etc. - Patient Questionnaires: Allows medical providers to conduct surveys with their patients remotely to gauge a patient's health. - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Patient Scheduling: Book and manage patient appointments and follow-ups - Payment Collection: Tracking, managing, and initiating the transfer of funds for overdue customer payments - Payment Processing: Accept, record, and reconcile financial transactions - Physician Scheduling: Manage physician availability and schedules - Practice Management: Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more - Pre-Appointment Screening: Questionnaire for clients to answer prior to attending appointments. - Progress Notes: Customizable notes that help healthcare professionals document and track patient progress - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Recurring Appointments: Schedule repeating appointments based on a duration of time - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Revenue Management: Monitor sales and make necessary adjustment in order to increase demand and revenue - Scheduling: Plan availability and assign specific time slots for tasks and resources - SMS Messaging: Send messages via SMS - SOAP notes: Method of writing out notes in patient's charts (subjective, objective, assessment, and plan) - Task Management: Create, manage and track all task activities and progression - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Templates: Sample files or documents that could be customized as needed or used as is - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Wait List Management: Record, update and manage waiting lists - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.7 (51) 4.7 Based on 51 reviews ## Pricing Value for money 4.6 (47) ### Starting price Free trial available Value for money 4.6 (47) 4.6 Based on 47 reviews ## Integrations [ Weave](https://www.capterra.com/p/141842/Weave/)[ CardConnect](https://www.capterra.com/p/141024/CardConnect/)[ Fax.Plus](https://www.capterra.com/p/173529/FAX-PLUS/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (50) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (50) 4.7 Based on 50 reviews ## User reviews Overall rating 4.8 Based on 51 reviews Filter by rating 5(42) 4(7) 3(1) 2(1) 1(0) Mentioned topic Sorted by most recent AD Ann D. Project Manager Outsourcing/Offshoring ### "Effortless Scheduling and Documentation with Prompt." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 March 3, 2026 Pros What I liked most about Prompt is its intuitive interface and how easily it streamlines scheduling, billing, and documentation, saving time for clinics. Cons WhatI dislike about Prompt is occasional lag, a slight learning curve for new staff, and some features needing extra setup. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GC George C. Physical Therapist, owner Health, Wellness and Fitness ### "Excellent!! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 27, 2026 First class organization. The service is second to none. I feel like they are more of a partner than an EMR platform. Pros The overall functionality of the platform as well as the prompt plus features. I am also impressed with their willingness to take feedback and implement changes quickly. Cons Everything is great! I really can’t say there is one thing I dislike. They are scheduler is improving at every update. Switched from [WebPT](https://www.capterra.com/p/92920/WebPT/) [Therabill](https://www.capterra.com/p/109769/TheraBill/) Prompt is for superior to WebPT in terms of EMR, scheduling, prompt plus features, and RCM Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JG Jacqueline G. Client Care Specialist Medical Practice ### "Effective, Organized, & Amazing!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 21, 2026 10/10 Experience, absolutely love using prompt! I love all the features and tabs. And I think it's great that there is a Dashboard tab which helps with tracking a multitude of things. Making it easier to keep up with important task and documents. Pros The prompt team is very helpful in answering questions and I love that there is a "Need Help" feature that provides instant answers. I also love the color-coding of the schedule making it easy to know what I am looking at and helps the schedule stay organized. Cons So far, I haven't had any major cons. I do think it would be lovely if the NPS surveys were included in regular prompt as in prompt plus it allows clinic to view customer feedback. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. James B. Owner, Physical Therapist Hospital & Health Care ### "Exceeded my expectations in a really positive way!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 13, 2025 It's a fantastic all-in-one solution that helps the clinician and business owner succeed. Great support. Awesome features. Intelligent integration of AI services that went above my expectations. Would recommend to (mostly) everyone. Pros Intuitive user experience, integrated technology such as the AI sidekick tool, and really effective and responsive support staff. Implementation is really seamless, and their onboarding team has really thought of everything. I use this software daily and I've had a really great experience with this so far. They also have a lot of good partners for integrating features such as faxing, merchant processors, RTM features, and home exercise program softwares. Cons The onboarding process is extremely thorough, and for a small business owner that runs a solo practice, it can be very daunting. Cash-based billing features still need to be developed to make it easier for practices that are not billing insurance. Last thing I would say is that I would love other options to integrate with merchant processors. They only allow for one vendor at this time. Switched from [PtEverywhere](https://www.capterra.com/p/207183/PtEverywhere/) I liked how they integrated different features like the AI sidekick tool. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ES Elvis S. Owner and PT Health, Wellness and Fitness ### "Foundation PT Prompt Health Review " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 26, 2025 Pros The system is incredibly user-friendly, making it easy to navigate and manage tasks efficiently. \[sensitive content hidden\] has provided outstanding assistance with billing inquiries, resolving issues quickly and effectively. The online scheduling system is consistently used for both new and existing patients, streamlining the appointment process. Cons The built-in HEP exercise library prompts could be improved, although I understand integrations like PT Wired address this. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/) Reasons for choosing Prompt Health Prompt's performance was greater compared to other services I previously used. Its streamlined functionality and efficient processes provided a more advantageous experience, leading to increased productivity and satisfaction. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NT Nicole T. Owner, Physical Therapist Medical Practice ### "Not a fan of Prompt wouldn't recommend them" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 July 16, 2025 I've had a lot of issues with prompt. I wouldn't recommend them for smaller practices. They don't seem to know what they are doing when it comes to smaller clinics or startup clinics and you will waste a lot of time and money. Pros There are nice features with prompt, the billing feature is usually pretty easy and straight forward. Cons It's way overpriced for what it is. Most of the features cost extra so you will pay an astronomical amount to get it to do all the things you'd want in an EMR. Customer service is horrible, multiple people reply to the email so you never really get an answer to the initial problem, response are delayed and you can usually find them online before you get a real answer from their customer service. It's not user friendly, the notes take forever to complete, the AI feature works sometimes but not always so it can take longer. The templates help but it's still a lot of unnecessary clicking to add in all the parts of the evaluation or progress note. It's glitchy, it will log you out randomly and you have to refresh to get the tab opened back up and find your note. ERA enrollment instructions were incorrect, costing time with enrollments. Was told multiple wrong information regarding billing tab use and claim submission. It will reject claims but they aren't actually rejected so you will waste time tracking down that information. It doesn't always attach/remove the signed tag when you attach signed progress notes/POC so those will stay in the unsigned documents tab and you will fax them again if you're not careful thereby increasing your cost to SRfax and annoying your providers with multiples of the same POC. It creates more work than helps. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/) [HelloNote](https://www.capterra.com/p/171393/HelloNote/) [PtEverywhere](https://www.capterra.com/p/207183/PtEverywhere/) [Strata](https://www.capterra.com/p/164890/Strata/) Reasons for choosing Prompt Health I was told they had the best customer service and billing feature, that was what I wanted as a start up clinic. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AW Alexis W. Physical Therapist Medical Practice ### "Very pleased with Prompt" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 May 8, 2025 Overall I am very pleased with Prompt, love that we are able to integrate our HEP into the same program. Pros The ease of completing notes, the ability to integrate with other systems such as Virtual Sally. Cons Seems like after every update the system crashes which makes it difficult to provide the best care for our patients. Switched from [InsightEMR](https://www.capterra.com/p/109728/InsightEMR/) too many glitches that were interrupting our patient care Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. FD Felicia D. Practice Coordinator Medical Practice ### "Prompt Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 8, 2025 I've had a positive experience with Prompt so far. I enjoy that there is multiple ways to do similar tasks Pros Prompt is very user friendly, and has been an easy system to train new staff on. I like that it's web based and can access from anywhere. Love the option to download reports or have a quick view. The Prompt team is always quick to respond and help out with any feature requests. Cons The system sometimes lags after an update is made. Normally, any issues get resolved pretty quickly. Switched from [InsightEMR](https://www.capterra.com/p/109728/InsightEMR/) Prompt was more suitable for our needs. As a growing company we needed a system that could maintain our systems. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MD Monica D. Scheduling Manager Hospital & Health Care ### "Scheduling Manager" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 May 8, 2025 Overall, I've had a good experience with Prompt. It helps keep things organized and has definitely made our day to day smoother. There are a few small things that could be better but it's a solid system that works well for us. Pros It's easy to use and has a clean layout which makes finding what I need pretty quick. I also really like the reporting tools and how custom things are. Cons Sometimes it runs a little slow when switching between sections and some updates take a bit to get used to. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KA Kevin A. Physical Therapist Hospital & Health Care ### "Would recommend " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 8, 2025 What stands out most is how seamlessly everything integrates—scheduling, documentation, and billing all work together without the clunky transitions you get in other systems. Writing notes has become significantly easier, and I spend far less time charting after hours. Pros We've been using Prompt EMR for over a few years now in our outpatient physical therapy clinic, and the experience has been outstanding. The platform is intuitive, highly customizable, and has dramatically streamlined our documentation and scheduling workflow. The speed and ease of use are unmatched compared to other EMRs we’ve used in the past. Cons It crashes sometimes after an update comes out. The exercise flowsheet is now on multiple pages vs one continuous page Switched from [InsightEMR](https://www.capterra.com/p/109728/InsightEMR/) cost and work flow was not working for our staff and bottom line Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/197381/Prompt/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Fusion vs Prompt Health](https://www.capterra.com/compare/136876-197381/Pediatric-Therapy-EMR-vs-Prompt)[SPRY vs Prompt Health](https://www.capterra.com/compare/197381-10002555/Prompt-vs-SPRY) [WebPT vs Prompt Health](https://www.capterra.com/compare/92920-197381/WebPT-vs-Prompt)[Jane vs Prompt Health](https://www.capterra.com/compare/178984-197381/Jane-App-vs-Prompt)