# Prompt Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Prompt Software - reviews, pricing plans, popular comparisons to other Medical Practice Management products and more. Source: https://www.capterra.com/p/197381/Prompt --- # Prompt Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Prompt ## What is Prompt? Prompt is the leading AI-powered EMR and practice management platform for physical therapy, occupational therapy, chiropractic, and other rehab therapy practices. Prompt replaces fragmented PT/OT/Chiro EMR systems with one unified platform for documentation, scheduling, billing, patient engagement, and analytics. Clinics switching to Prompt see measurable gains, including 20–25 more visits per provider per month and documentation completed a full day sooner. Core capabilities include AI-driven documentation, real-time coding intelligence, automated patient engagement, and advanced analytics. Practices choose Prompt for productivity improvements (92% of documentation done during work hours), stronger revenue performance (up to 20% more functional CPT usage), fewer after-hours notes, reduced burnout, 35% lower provider churn, and higher compliance with audit scores improving by 4 points in 90 days. Prompt delivers a scalable, all-in-one workflow engine built for modern rehab therapy orgs ## What is Prompt used for? [Physical Therapy](https://www.capterra.com/physical-therapy-software/)[Medical Practice Management](https://www.capterra.com/medical-practice-management-software/)[Patient Scheduling](https://www.capterra.com/patient-scheduling-software/) Recognitions Shortlist Best ease of use Top alternative Featured Overall rating Based on 52 user reviews Reviews sentiment Positive 94% Neutral 2% Negative 4% ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Physical Therapy / 2026 Our "Best of" badge program showcases products with the highest ratings... - Electronic Medical Records / 2025 - Physical Therapy / 2025 Our "Best of" badge program showcases products with the highest ratings... Do you work for Prompt?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.promptemr.com&name=Prompt) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Prompt 4.7 (52) VS. [4.3 (709)](https://www.capterra.com/p/136876/Pediatric-Therapy-EMR/reviews/) Starting Price Contact vendor Starting Price $49 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (52) Ease Of Use 4.5 (709) Value For Money 4.6 (48) Value For Money 4.2 (579) Customer Service 4.7 (51) Customer Service 4.3 (645) ## Prompt alternatives [4.6 (89)](https://www.capterra.com/p/190479/Nookal/reviews/) Starting price $55.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars Highest Rated [4.8 (516)](https://www.capterra.com/p/178984/Jane-App/reviews/) Starting price $54.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.6 (56)](https://www.capterra.com/p/187418/Juvonno/reviews/) Starting price $55.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [3.9 (1,369)](https://www.capterra.com/p/129169/Tebra/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 74% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/197381/Prompt/alternatives/) ## FAQs about Prompt Overview ### Which roles and teams benefit most from Prompt? Prompt is most used by physical therapists, practice owners, office managers, and billing teams in therapy clinics. Clinicians rely on it for documentation and patient scheduling, while managers oversee front-desk workflows, reporting, and operations. Billing specialists use it to manage claims, insurance verification, authorizations, and reimbursement processes more efficiently. Answer based on 51 reviews Overview ### What company size and industries is Prompt built for? Prompt is built for small rehab therapy practices, with 86% of reviewers from small businesses and Medical Practice leading at 41%. It serves physical therapy, occupational therapy, and chiropractic clinics, while reviewer industries also include Health, Wellness and Fitness and Hospital & Health Care at 27% each, especially for physical therapy. Answer based on 51 reviews Features and Usability ### What are the key features of Prompt? Prompt includes core EMR/EHR and patient records management tools, plus billing and claims management features that track the revenue cycle and electronic payments. Reviewers also focus on patient scheduling and online scheduling, documentation with customizable templates, and reporting through dashboards, charting, and practice metrics. Answer based on 20 reviews Overview ### What features does Prompt offer for therapy practices? Prompt offers a broad set of features for therapy practices, including scheduling, documentation templates, dashboards, reporting, billing tools, smart phrases, search, and integrations. Many clinicians and front-desk teams find the feature set useful and easy to learn, though some users want smoother documentation flow, better functional reporting, and fewer extra-cost add-ons. Answer based on 17 reviews Getting Started and Support ### What training and onboarding options does Prompt offer? Prompt provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars share scheduled product information, documentation offers written reference material, and videos provide visual step-by-step guidance. Answer based on 4 reviews Getting Started and Support ### What customer support options does Prompt offer, and how do users rate the experience? Prompt offers email/help desk, a knowledge base, 24/7 live support, and chat. Users generally describe support as helpful, communicative, and quick to resolve issues, with the knowledge base noted for clear step-by-step answers. Some users, however, mention occasional delays in response times and periodic lag or downtime after updates. Answer based on 11 reviews Features and Usability ### How well does Prompt handle billing and claims management? Prompt makes billing and claims work faster for many therapy practices through payment posting, claim tracking, charge release, and alerts for issues needing follow-up. Small clinics and in-house billing teams often find it easy to manage, though some users report confusing claim errors, setup friction, and limited cash-pay or merchant processor flexibility. Answer based on 20 reviews Features and Usability ### How well does Prompt support clinic and patient management? Prompt supports daily clinic and patient management with scheduling, documentation, reporting, alerts, and online intake in one system. Physical therapy clinics and multi-provider offices often like the intuitive layout and operational visibility, but some teams mention glitches, multi-location login limits, intake workflow gaps, and scheduling edits that can feel tedious. Answer based on 19 reviews Updates ### How reliable are Prompt updates? Prompt releases frequent updates and often acts quickly on customer feedback, but update reliability gets mixed reactions. Many clinics like the steady product improvements and fast fixes, while others report temporary slowdowns, crashes, or navigation changes after releases that can interrupt patient care until issues are patched. Answer based on 15 reviews ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. HIPAA Compliant 5.0 (28) 92.86% of 28 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection EMR/EHR 4.4 (23) 91.30% of 23 reviewers that rated this feature as important or highly important Create and securely store digital patient records Patient Records Management 4.8 (18) 88.89% of 18 reviewers that rated this feature as important or highly important Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Electronic Payments 4.5 (17) 82.35% of 17 reviewers that rated this feature as important or highly important Electronically collect payments for goods or services Claims Management 4.9 (16) 93.75% of 16 reviewers that rated this feature as important or highly important Process of submitting and following up on claims with insurance companies Patient Intake 4.5 (15) 93.33% of 15 reviewers that rated this feature as important or highly important Patients can register for appointments in advance online Prompt 33 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Application programming interface that allows for integration with other systems/databases Automatically create schedules based on business needs or employee availability and qualifications Create, manage, and send invoices or bills to customers Track and manage schedules and meetings via an integrated calendar Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Process of submitting and following up on claims with insurance companies Manage and track all internal and external communication conducted via calls, email, text, or chat Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Transmit prescriptions to pharmacies electronically Electronically collect payments for goods or services Create and securely store digital patient records Designed specifically for physical therapy practices Compliant with HIPAA, which sets standards for sensitive patient data protection Checking eligibility of patients for different insurance claims Ability to chat online in real time Manage billing and payments for a healthcare provider Manage and support multiple locations Supports practices with multiple healthcare professionals Track and organize online shifts Allows medical providers to engage patients in a variety of ways to ensure their health. Patients can register for appointments in advance online Online portal where patients can access information such as health records, treatment plants, etc. Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Book and manage patient appointments and follow-ups Manage physician availability and schedules Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more Timed notification for any upcoming task, deadline, appointment, or activity Plan availability and assign specific time slots for tasks and resources Create, manage and track all task activities and progression Set up connections to third-party platforms to improve business processes Get Advice We can help you find the software with the features you need. Features 4.6 (52) 4.6 Based on 52 reviews ## Pricing Value for money 4.6 (48) ### Starting price Free trial available Value for money 4.6 (48) 4.6 Based on 48 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (51) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (51) 4.7 Based on 51 reviews ## User reviews Overall rating 4.7 Based on 52 reviews Filter by rating 5(42) 4(7) 3(1) 2(2) 1(0) Mentioned topic Sorted by most recent RB Rebecca B. billing specialist Medical Practice ### "Don't Believe Their Promises from a Billing Perspective" 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 1/10 June 5, 2026 I wish we would drop them. But, the therapists really like the system. They do too many updates that wipe out what we have done in the past. Like discharged patients showing up again. Pros Honestly, can't give one on the billing side, but the therapists like it. Every time they do an update, the entire system is interrupted - to the point that therapists can't get into their notes. Cons Billing is a disaster. Auto posts do not post correctly- a practice could lose alot of money if they don't pay attention or overcharge. Customer Service will try to blame it on the rules a biller sets up, but that is not the issue. Switched from [OptimisPT](https://www.capterra.com/p/135714/OptimisPT/) Optimis worked with Duxware. Switched to consolidate and because the therapists did not like Optimis. But as a Biller I LOVED Duxware. Prompt is awful on my end. Alternatives considered [BusyPaws](https://www.capterra.com/p/231681/BusyPaws/) Reasons for choosing Prompt NOT MY CHOICE! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AD Ann D. Project Manager Outsourcing/Offshoring ### "Effortless Scheduling and Documentation with Prompt." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 March 3, 2026 Pros What I liked most about Prompt is its intuitive interface and how easily it streamlines scheduling, billing, and documentation, saving time for clinics. Cons WhatI dislike about Prompt is occasional lag, a slight learning curve for new staff, and some features needing extra setup. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GC George C. Physical Therapist, owner Health, Wellness and Fitness ### "Excellent!! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 27, 2026 First class organization. The service is second to none. I feel like they are more of a partner than an EMR platform. Pros The overall functionality of the platform as well as the prompt plus features. I am also impressed with their willingness to take feedback and implement changes quickly. Cons Everything is great! I really can’t say there is one thing I dislike. They are scheduler is improving at every update. Switched from [WebPT](https://www.capterra.com/p/92920/WebPT/) [Therabill](https://www.capterra.com/p/109769/TheraBill/) Prompt is for superior to WebPT in terms of EMR, scheduling, prompt plus features, and RCM Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JG Jacqueline G. Client Care Specialist Medical Practice ### "Effective, Organized, & Amazing!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 21, 2026 10/10 Experience, absolutely love using prompt! I love all the features and tabs. And I think it's great that there is a Dashboard tab which helps with tracking a multitude of things. Making it easier to keep up with important task and documents. Pros The prompt team is very helpful in answering questions and I love that there is a "Need Help" feature that provides instant answers. I also love the color-coding of the schedule making it easy to know what I am looking at and helps the schedule stay organized. Cons So far, I haven't had any major cons. I do think it would be lovely if the NPS surveys were included in regular prompt as in prompt plus it allows clinic to view customer feedback. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. James B. Owner, Physical Therapist Hospital & Health Care ### "Exceeded my expectations in a really positive way!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 13, 2025 It's a fantastic all-in-one solution that helps the clinician and business owner succeed. Great support. Awesome features. Intelligent integration of AI services that went above my expectations. Would recommend to (mostly) everyone. Pros Intuitive user experience, integrated technology such as the AI sidekick tool, and really effective and responsive support staff. Implementation is really seamless, and their onboarding team has really thought of everything. I use this software daily and I've had a really great experience with this so far. They also have a lot of good partners for integrating features such as faxing, merchant processors, RTM features, and home exercise program softwares. Cons The onboarding process is extremely thorough, and for a small business owner that runs a solo practice, it can be very daunting. Cash-based billing features still need to be developed to make it easier for practices that are not billing insurance. Last thing I would say is that I would love other options to integrate with merchant processors. They only allow for one vendor at this time. Switched from [PtEverywhere](https://www.capterra.com/p/207183/PtEverywhere/) I liked how they integrated different features like the AI sidekick tool. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ES Elvis S. Owner and PT Health, Wellness and Fitness ### "Foundation PT Prompt Health Review " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 26, 2025 Pros The system is incredibly user-friendly, making it easy to navigate and manage tasks efficiently. \[sensitive content hidden\] has provided outstanding assistance with billing inquiries, resolving issues quickly and effectively. The online scheduling system is consistently used for both new and existing patients, streamlining the appointment process. Cons The built-in HEP exercise library prompts could be improved, although I understand integrations like PT Wired address this. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/) Reasons for choosing Prompt Prompt's performance was greater compared to other services I previously used. Its streamlined functionality and efficient processes provided a more advantageous experience, leading to increased productivity and satisfaction. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NT Nicole T. Owner, Physical Therapist Medical Practice ### "Not a fan of Prompt wouldn't recommend them" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 July 16, 2025 I've had a lot of issues with prompt. I wouldn't recommend them for smaller practices. They don't seem to know what they are doing when it comes to smaller clinics or startup clinics and you will waste a lot of time and money. Pros There are nice features with prompt, the billing feature is usually pretty easy and straight forward. Cons It's way overpriced for what it is. Most of the features cost extra so you will pay an astronomical amount to get it to do all the things you'd want in an EMR. Customer service is horrible, multiple people reply to the email so you never really get an answer to the initial problem, response are delayed and you can usually find them online before you get a real answer from their customer service. It's not user friendly, the notes take forever to complete, the AI feature works sometimes but not always so it can take longer. The templates help but it's still a lot of unnecessary clicking to add in all the parts of the evaluation or progress note. It's glitchy, it will log you out randomly and you have to refresh to get the tab opened back up and find your note. ERA enrollment instructions were incorrect, costing time with enrollments. Was told multiple wrong information regarding billing tab use and claim submission. It will reject claims but they aren't actually rejected so you will waste time tracking down that information. It doesn't always attach/remove the signed tag when you attach signed progress notes/POC so those will stay in the unsigned documents tab and you will fax them again if you're not careful thereby increasing your cost to SRfax and annoying your providers with multiples of the same POC. It creates more work than helps. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/) [HelloNote](https://www.capterra.com/p/171393/HelloNote/) [PtEverywhere](https://www.capterra.com/p/207183/PtEverywhere/) [Strata](https://www.capterra.com/p/164890/Strata/) Reasons for choosing Prompt I was told they had the best customer service and billing feature, that was what I wanted as a start up clinic. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AW Alexis W. Physical Therapist Medical Practice ### "Very pleased with Prompt" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 May 8, 2025 Overall I am very pleased with Prompt, love that we are able to integrate our HEP into the same program. Pros The ease of completing notes, the ability to integrate with other systems such as Virtual Sally. Cons Seems like after every update the system crashes which makes it difficult to provide the best care for our patients. Switched from [InsightEMR](https://www.capterra.com/p/109728/InsightEMR/) too many glitches that were interrupting our patient care Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. FD Felicia D. Practice Coordinator Medical Practice ### "Prompt Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 8, 2025 I've had a positive experience with Prompt so far. I enjoy that there is multiple ways to do similar tasks Pros Prompt is very user friendly, and has been an easy system to train new staff on. I like that it's web based and can access from anywhere. Love the option to download reports or have a quick view. The Prompt team is always quick to respond and help out with any feature requests. Cons The system sometimes lags after an update is made. Normally, any issues get resolved pretty quickly. Switched from [InsightEMR](https://www.capterra.com/p/109728/InsightEMR/) Prompt was more suitable for our needs. As a growing company we needed a system that could maintain our systems. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MD Monica D. Scheduling Manager Hospital & Health Care ### "Scheduling Manager" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 May 8, 2025 Overall, I've had a good experience with Prompt. It helps keep things organized and has definitely made our day to day smoother. There are a few small things that could be better but it's a solid system that works well for us. Pros It's easy to use and has a clean layout which makes finding what I need pretty quick. I also really like the reporting tools and how custom things are. Cons Sometimes it runs a little slow when switching between sections and some updates take a bit to get used to. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/197381/Prompt/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Fusion vs Prompt](https://www.capterra.com/compare/136876-197381/Pediatric-Therapy-EMR-vs-Prompt)[WebPT vs Prompt](https://www.capterra.com/compare/92920-197381/WebPT-vs-Prompt) [Jane vs Prompt](https://www.capterra.com/compare/178984-197381/Jane-App-vs-Prompt)