# Prompt Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Prompt Software - reviews, pricing plans, popular comparisons to other Medical Practice Management products and more. Source: https://www.capterra.com/p/197381/Prompt --- # Prompt Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Prompt ## What is Prompt? Prompt is the leading AI-powered EMR and practice management platform for physical therapy, occupational therapy, chiropractic, and other rehab therapy practices. Prompt replaces fragmented PT/OT/Chiro EMR systems with one unified platform for documentation, scheduling, billing, patient engagement, and analytics. Clinics switching to Prompt see measurable gains, including 20–25 more visits per provider per month and documentation completed a full day sooner. Core capabilities include AI-driven documentation, real-time coding intelligence, automated patient engagement, and advanced analytics. Practices choose Prompt for productivity improvements (92% of documentation done during work hours), stronger revenue performance (up to 20% more functional CPT usage), fewer after-hours notes, reduced burnout, 35% lower provider churn, and higher compliance with audit scores improving by 4 points in 90 days. Prompt delivers a scalable, all-in-one workflow engine built for modern rehab therapy orgs ## What is Prompt used for? [Physical Therapy](https://www.capterra.com/physical-therapy-software/)[Medical Practice Management](https://www.capterra.com/medical-practice-management-software/)[Patient Scheduling](https://www.capterra.com/patient-scheduling-software/) Top alternative Featured Overall rating Based on 51 user reviews Reviews sentiment Positive 96% Neutral 2% Negative 2% Contact vendor for pricing Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Prompt?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.promptemr.com&name=Prompt) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Prompt 4.8 (51) VS. [4.2 (13)](https://www.capterra.com/p/29511/TherapyRehab-Plus/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (51) Ease Of Use 3.8 (13) Value For Money 4.6 (47) Value For Money 3.8 (11) Customer Service 4.7 (50) Customer Service 4.0 (11) ## Prompt alternatives Highest Rated [4.8 (502)](https://www.capterra.com/p/178984/Jane-App/reviews/) Starting price $54.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.7 (53)](https://www.capterra.com/p/187418/Juvonno/reviews/) Starting price $55.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.3 (708)](https://www.capterra.com/p/136876/Pediatric-Therapy-EMR/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.6 (89)](https://www.capterra.com/p/190479/Nookal/reviews/) Starting price $55.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/197381/Prompt/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. HIPAA Compliant 5.0 (28) 92.86% of 28 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection EMR/EHR 4.6 (22) 90.91% of 22 reviewers that rated this feature as important or highly important Create and securely store digital patient records Patient Records Management 4.8 (18) 88.89% of 18 reviewers that rated this feature as important or highly important Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Electronic Payments 4.5 (17) 82.35% of 17 reviewers that rated this feature as important or highly important Electronically collect payments for goods or services Claims Management 4.9 (16) 93.75% of 16 reviewers that rated this feature as important or highly important Process of submitting and following up on claims with insurance companies Charting 4.6 (14) 85.71% of 14 reviewers that rated this feature as important or highly important Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Prompt 33 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Application programming interface that allows for integration with other systems/databases Automatically create schedules based on business needs or employee availability and qualifications Create, manage, and send invoices or bills to customers Track and manage schedules and meetings via an integrated calendar Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Process of submitting and following up on claims with insurance companies Manage and track all internal and external communication conducted via calls, email, text, or chat Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Transmit prescriptions to pharmacies electronically Electronically collect payments for goods or services Create and securely store digital patient records Designed specifically for physical therapy practices Compliant with HIPAA, which sets standards for sensitive patient data protection Checking eligibility of patients for different insurance claims Ability to chat online in real time Manage billing and payments for a healthcare provider Manage and support multiple locations Supports practices with multiple healthcare professionals Track and organize online shifts Allows medical providers to engage patients in a variety of ways to ensure their health. Patients can register for appointments in advance online Online portal where patients can access information such as health records, treatment plants, etc. Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Book and manage patient appointments and follow-ups Manage physician availability and schedules Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more Timed notification for any upcoming task, deadline, appointment, or activity Plan availability and assign specific time slots for tasks and resources Create, manage and track all task activities and progression Set up connections to third-party platforms to improve business processes Get Advice We can help you find the software with the features you need. Features 4.7 (51) 4.7 Based on 51 reviews ## Pricing Value for money 4.6 (47) ### Starting price Contact vendor for pricing Free trial available Value for money 4.6 (47) 4.6 Based on 47 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (50) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (50) 4.7 Based on 50 reviews ## User reviews Overall rating 4.8 Based on 51 reviews Filter by rating 5(42) 4(7) 3(1) 2(1) 1(0) Mentioned topic Sorted by most recent AD Ann D. Project Manager Outsourcing/Offshoring ### "Effortless Scheduling and Documentation with Prompt." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 March 3, 2026 Pros What I liked most about Prompt is its intuitive interface and how easily it streamlines scheduling, billing, and documentation, saving time for clinics. Cons WhatI dislike about Prompt is occasional lag, a slight learning curve for new staff, and some features needing extra setup. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GC George C. Physical Therapist, owner Health, Wellness and Fitness ### "Excellent!! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 27, 2026 First class organization. The service is second to none. I feel like they are more of a partner than an EMR platform. Pros The overall functionality of the platform as well as the prompt plus features. I am also impressed with their willingness to take feedback and implement changes quickly. Cons Everything is great! I really can’t say there is one thing I dislike. They are scheduler is improving at every update. Switched from [WebPT](https://www.capterra.com/p/92920/WebPT/) [Therabill](https://www.capterra.com/p/109769/TheraBill/) Prompt is for superior to WebPT in terms of EMR, scheduling, prompt plus features, and RCM Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JG Jacqueline G. Client Care Specialist Medical Practice ### "Effective, Organized, & Amazing!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 21, 2026 10/10 Experience, absolutely love using prompt! I love all the features and tabs. And I think it's great that there is a Dashboard tab which helps with tracking a multitude of things. Making it easier to keep up with important task and documents. Pros The prompt team is very helpful in answering questions and I love that there is a "Need Help" feature that provides instant answers. I also love the color-coding of the schedule making it easy to know what I am looking at and helps the schedule stay organized. Cons So far, I haven't had any major cons. I do think it would be lovely if the NPS surveys were included in regular prompt as in prompt plus it allows clinic to view customer feedback. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. James B. Owner, Physical Therapist Hospital & Health Care ### "Exceeded my expectations in a really positive way!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 13, 2025 It's a fantastic all-in-one solution that helps the clinician and business owner succeed. Great support. Awesome features. Intelligent integration of AI services that went above my expectations. Would recommend to (mostly) everyone. Pros Intuitive user experience, integrated technology such as the AI sidekick tool, and really effective and responsive support staff. Implementation is really seamless, and their onboarding team has really thought of everything. I use this software daily and I've had a really great experience with this so far. They also have a lot of good partners for integrating features such as faxing, merchant processors, RTM features, and home exercise program softwares. Cons The onboarding process is extremely thorough, and for a small business owner that runs a solo practice, it can be very daunting. Cash-based billing features still need to be developed to make it easier for practices that are not billing insurance. Last thing I would say is that I would love other options to integrate with merchant processors. They only allow for one vendor at this time. Switched from [PtEverywhere](https://www.capterra.com/p/207183/PtEverywhere/) I liked how they integrated different features like the AI sidekick tool. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ES Elvis S. Owner and PT Health, Wellness and Fitness ### "Foundation PT Prompt Health Review " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 26, 2025 Pros The system is incredibly user-friendly, making it easy to navigate and manage tasks efficiently. \[sensitive content hidden\] has provided outstanding assistance with billing inquiries, resolving issues quickly and effectively. The online scheduling system is consistently used for both new and existing patients, streamlining the appointment process. Cons The built-in HEP exercise library prompts could be improved, although I understand integrations like PT Wired address this. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/) Reasons for choosing Prompt Prompt's performance was greater compared to other services I previously used. Its streamlined functionality and efficient processes provided a more advantageous experience, leading to increased productivity and satisfaction. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NT Nicole T. Owner, Physical Therapist Medical Practice ### "Not a fan of Prompt wouldn't recommend them" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 July 16, 2025 I've had a lot of issues with prompt. I wouldn't recommend them for smaller practices. They don't seem to know what they are doing when it comes to smaller clinics or startup clinics and you will waste a lot of time and money. Pros There are nice features with prompt, the billing feature is usually pretty easy and straight forward. Cons It's way overpriced for what it is. Most of the features cost extra so you will pay an astronomical amount to get it to do all the things you'd want in an EMR. Customer service is horrible, multiple people reply to the email so you never really get an answer to the initial problem, response are delayed and you can usually find them online before you get a real answer from their customer service. It's not user friendly, the notes take forever to complete, the AI feature works sometimes but not always so it can take longer. The templates help but it's still a lot of unnecessary clicking to add in all the parts of the evaluation or progress note. It's glitchy, it will log you out randomly and you have to refresh to get the tab opened back up and find your note. ERA enrollment instructions were incorrect, costing time with enrollments. Was told multiple wrong information regarding billing tab use and claim submission. It will reject claims but they aren't actually rejected so you will waste time tracking down that information. It doesn't always attach/remove the signed tag when you attach signed progress notes/POC so those will stay in the unsigned documents tab and you will fax them again if you're not careful thereby increasing your cost to SRfax and annoying your providers with multiples of the same POC. It creates more work than helps. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/) [HelloNote](https://www.capterra.com/p/171393/HelloNote/) [PtEverywhere](https://www.capterra.com/p/207183/PtEverywhere/) [Strata](https://www.capterra.com/p/164890/Strata/) Reasons for choosing Prompt I was told they had the best customer service and billing feature, that was what I wanted as a start up clinic. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AW Alexis W. Physical Therapist Medical Practice ### "Very pleased with Prompt" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 May 8, 2025 Overall I am very pleased with Prompt, love that we are able to integrate our HEP into the same program. Pros The ease of completing notes, the ability to integrate with other systems such as Virtual Sally. Cons Seems like after every update the system crashes which makes it difficult to provide the best care for our patients. Switched from [InsightEMR](https://www.capterra.com/p/109728/InsightEMR/) too many glitches that were interrupting our patient care Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. FD Felicia D. Practice Coordinator Medical Practice ### "Prompt Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 8, 2025 I've had a positive experience with Prompt so far. I enjoy that there is multiple ways to do similar tasks Pros Prompt is very user friendly, and has been an easy system to train new staff on. I like that it's web based and can access from anywhere. Love the option to download reports or have a quick view. The Prompt team is always quick to respond and help out with any feature requests. Cons The system sometimes lags after an update is made. Normally, any issues get resolved pretty quickly. Switched from [InsightEMR](https://www.capterra.com/p/109728/InsightEMR/) Prompt was more suitable for our needs. As a growing company we needed a system that could maintain our systems. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MD Monica D. Scheduling Manager Hospital & Health Care ### "Scheduling Manager" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 May 8, 2025 Overall, I've had a good experience with Prompt. It helps keep things organized and has definitely made our day to day smoother. There are a few small things that could be better but it's a solid system that works well for us. Pros It's easy to use and has a clean layout which makes finding what I need pretty quick. I also really like the reporting tools and how custom things are. Cons Sometimes it runs a little slow when switching between sections and some updates take a bit to get used to. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KA Kevin A. Physical Therapist Hospital & Health Care ### "Would recommend " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 8, 2025 What stands out most is how seamlessly everything integrates—scheduling, documentation, and billing all work together without the clunky transitions you get in other systems. Writing notes has become significantly easier, and I spend far less time charting after hours. Pros We've been using Prompt EMR for over a few years now in our outpatient physical therapy clinic, and the experience has been outstanding. The platform is intuitive, highly customizable, and has dramatically streamlined our documentation and scheduling workflow. The speed and ease of use are unmatched compared to other EMRs we’ve used in the past. Cons It crashes sometimes after an update comes out. The exercise flowsheet is now on multiple pages vs one continuous page Switched from [InsightEMR](https://www.capterra.com/p/109728/InsightEMR/) cost and work flow was not working for our staff and bottom line Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/197381/Prompt/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Fusion vs Prompt](https://www.capterra.com/compare/136876-197381/Pediatric-Therapy-EMR-vs-Prompt)[WebPT vs Prompt](https://www.capterra.com/compare/92920-197381/WebPT-vs-Prompt) [Jane vs Prompt](https://www.capterra.com/compare/178984-197381/Jane-App-vs-Prompt)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)