--- title: "Prompt Health Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Prompt Health the right Physical Therapy solution for you? Explore 51 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/197381/Prompt/reviews/" page_type: "reviews" language: "en" publication_date: "2026-11-03" --- Prompt Health 4.8 (51) [View alternatives](https://www.capterra.com/p/197381/Prompt/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated November 3rd, 2026 # Reviews of Prompt Health Ease of use 4.8 Customer Service 4.7 ## Pros and Cons in Reviews AD Ann D Project ManagerOutsourcing/Offshoring, 201 - 500 employeesUsed the software for: 1-2 years. “What I liked most about Prompt is its intuitive interface and how easily it streamlines scheduling, billing, and documentation, saving time for clinics.“ March 3, 2026 NT Nicole T Owner, Physical TherapistMedical Practice, 2 - 10 employeesUsed the software for: 1-2 years. “It doesn't always attach/remove the signed tag when you attach signed progress notes/POC so those will stay in the unsigned documents tab and you will fax them again if you're not careful thereby increasing your cost to SRfax and annoying your providers with multiples of the same POC.“ July 16, 2025 JC Jennifer C COOHospital & Health Care, 11 - 50 employeesUsed the software for: 6-12 months. “We brought billing in house for the first time and \[sensitive content hidden\] empowered us with all of the knowledge to run this part of our business with clarity and efficiency but also really took time to learn and understand our policies and practices so that we could tailor our Prompt experience to what truly works for us.“ February 21, 2025 CD Carlos D Physical TherapistMedical Practice, 2 - 10 employeesUsed the software for: 1-2 years. “One downside is that the system can have a steep learning curve for new users, requiring some time to fully navigate and customize to individual workflow needs.“ February 17, 2025 JG Jacqueline G Client Care SpecialistMedical Practice, 2 - 10 employeesUsed the software for: 6-12 months. “I also love the color-coding of the schedule making it easy to know what I am looking at and helps the schedule stay organized.“ January 21, 2026 NT Nicole T Owner, Physical TherapistMedical Practice, 2 - 10 employeesUsed the software for: 1-2 years. “It's glitchy, it will log you out randomly and you have to refresh to get the tab opened back up and find your note.“ July 16, 2025 CD Carlos D Physical TherapistMedical Practice, 2 - 10 employeesUsed the software for: 1-2 years. “The EMR system is intuitive and highly efficient, streamlining workflows with a clean interface and robust features.“ February 17, 2025 JG Josh G Chief Operating Officer and PartnerHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: More than 2 years. “I do believe that billing 2.0's user interface may need some adjusting, however, that could also just be me being stubborn and not wanting change.“ February 13, 2025 ## Showing most helpful reviews Showing 1-25 of 51 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer Project Manager Used the software for: 1-3 years ### "Effortless Scheduling and Documentation with Prompt." March 6, 2026 5.0 Pros What I liked most about Prompt is its intuitive interface and how easily it streamlines scheduling, billing, and documentation, saving time for clinics. Cons WhatI dislike about Prompt is occasional lag, a slight learning curve for new staff, and some features needing extra setup. Review Source R Reviewer Physical Therapist, owner Used the software for: Less than 1 year ### "Excellent!! " February 9, 2026 5.0 First class organization. The service is second to none. I feel like they are more of a partner than an EMR platform. Pros The overall functionality of the platform as well as the prompt plus features. I am also impressed with their willingness to take feedback and implement changes quickly. Cons Everything is great! I really can’t say there is one thing I dislike. They are scheduler is improving at every update. Review Source R Reviewer Client Care Specialist Used the software for: Less than 1 year ### "Effective, Organized, & Amazing!" January 27, 2026 5.0 10/10 Experience, absolutely love using prompt! I love all the features and tabs. And I think it's great that there is a Dashboard tab which helps with tracking a multitude of things. Making it easier to keep up with important task and documents. Pros The prompt team is very helpful in answering questions and I love that there is a "Need Help" feature that provides instant answers. I also love the color-coding of the schedule making it easy to know what I am looking at and helps the schedule stay organized. Cons So far, I haven't had any major cons. I do think it would be lovely if the NPS surveys were included in regular prompt as in prompt plus it allows clinic to view customer feedback. Review Source R Reviewer Owner, Physical Therapist Used the software for: Less than 1 year ### "Exceeded my expectations in a really positive way!" December 16, 2025 5.0 It's a fantastic all-in-one solution that helps the clinician and business owner succeed. Great support. Awesome features. Intelligent integration of AI services that went above my expectations. Would recommend to (mostly) everyone. Pros Intuitive user experience, integrated technology such as the AI sidekick tool, and really effective and responsive support staff. Implementation is really seamless, and their onboarding team has really thought of everything. I use this software daily and I've had a really great experience with this so far. They also have a lot of good partners for integrating features such as faxing, merchant processors, RTM features, and home exercise program softwares. Cons The onboarding process is extremely thorough, and for a small business owner that runs a solo practice, it can be very daunting. Cash-based billing features still need to be developed to make it easier for practices that are not billing insurance. Last thing I would say is that I would love other options to integrate with merchant processors. They only allow for one vendor at this time. Review Source R Reviewer Owner Used the software for: 3-5 years ### "Absolutely the best out there, and getting better" July 18, 2022 5.0 TIME! Prompt saves me so much time with billing and documentation. Their online scheduling keeps the schedule full and the phone from ringing, double win. It has save me time, headaches.....so much more. Pros Honestly the whole platform is in another tier compared to similar products on the market. I haven't tried them all, but my fair share and PROMPT blows them away in almost every aspect. Where they don't, they reach out for user feedback and make the changes to improve. Absolutely amazing group of people working on things over there. Cons Minor details I think could always be improved, luckily they have feature requests and make those improvements regularly. Integration was a piece of cake. Took a weekend and was up and running quickly. Review Source JC Jennifer C. COO Used the software for: Less than 1 year ### "EMR Superstar!" February 26, 2025 5.0 Prompt really does just offer a solution for everything you need help with for running your business. You want a faster and more responsive solution? You want more control and visibility over all aspects of your visits and claims? You want to have someone who's going to go above and beyond to help you out when you're confused? Prompt has that taken care of! Pros I felt so comfortable with the implementation because they sent me an extremely thorough outline with deadlines and clear instructions. Everyone on the team gets extensive training with the best training videos of all time! The product itself is so sleek and responsive and they have really thought of every single thing you need to run an efficient practice, from the front desk to the therapist to the biller. No longer do I have to suffer by moving from one software to another, everything is contained in one mighty ecosystem. This saves so much time and effort when you're in your system all day, every day. But the number one best feature is absolutely their customer service. Every single person on their team really cares about making sure that you have a good experience and that the product is working for you. When we were doing our implementation and our onboarding, \[sensitive content hidden\] was absolutely instrumental in making sure that that we were set up for success. We brought billing in house for the first time and \[sensitive content hidden\] empowered us with all of the knowledge to run this part of our business with clarity and efficiency but also really took time to learn and understand our policies and practices so that we could tailor our Prompt experience to what truly works for us. Even though I know \[sensitive content hidden\] has lots of clients and responsibilities he will make sure that you feel like you are his priority and find that solution for you, no matter how tiny your issue is in the grand scope of things. Our collection rate has improved so much in such a short time. If I have any issues at all I know I can get an answer so quickly and they will make sure everything is resolved in a timely fashion AND with good humor and kindness. Our clients love all of the new features that are constantly being rolled out, and I know if I have an idea someone on the Prompt team will listen to me and try to make it happen. Prompt integrates with so many products that it really makes our lives as a practice so much easier. I'm so thankful every day that we made the switch. Cons The pricing is a little bit high but to be fair it's worth it for the stellar service and superior product. They're constantly making updates trying to improve things and really listen to feedback and that is something I'll happily pay for. Review Source R Reviewer Owner and Founder Used the software for: Less than 1 year ### "Pause before deciding: Discouraged user to say the least " November 16, 2023 3.0 Exacerbating, time-consuming, expensive and anxiety-provoking. Alec was dismissive and continued to blame me for the issues and his first contact with me was almost 6 months into our relationship with Prompt. The system and programming is good but these young executives need to realize your product doesn’t matter if you don’t know how to treat your customers. Pros Cancel list is nice. I like the daily notes and flow overall. The invoicing is smooth once you finally get it set up. Cons Upper management here needs a big lesson in how to correspond with exacerbated customers. The sales team that brought me on were good but then once I started to having difficulties it was like no one knew how to fully handle it. I finally heard from the Customer Experience Manager and he was the worst to deal with, dismissive to say the least and never even called me despite my requests. I have had to pay outside consultants for several weeks and have spend hours on the phone trying to get to the bottom of why I’m not receiving ERA. They keep saying this happened a lot in my previous system which is just simply not true. The system completely messed up our insurance accounts leaving us being paid instead of the clients for our cash paying clients. This has lead to an extreme amount of extra work and stress for me as the owner to try to work to reimburse and make the accounting right. The individuals working for Prompt have been responsive and tried to help us but it was really too much for anyone to handle and the biggest disappointment is the upper management and their lack or willingness to make this right. They are offering to let me out of my year contract as I am sure they would love to not have to deal with this issue anymore. Review Source TD Tracy D. Office Manager Used the software for: 3-5 years ### "Efficient and evolving EMR" March 19, 2025 5.0 We started our our physical therapy clinic about 3 years ago and we started with Prompt. We have no regrets and love the ease of use! It integrates well with other features, allowing even more streamlining. Pros It is so intuitive and easy to use, even for those unfamiliar with any EMR system. It is also constantly evolving and updating for a more seamless and efficient process. Cons It requires you to keep up with the changes regularly. However, they do provide notes and videos to help you with you. Review Source R Reviewer Patient Care Coordinator Used the software for: 1-3 years ### "Prompt EMR" February 20, 2025 5.0 Using Prompt EMR has been mostly positive, offering efficient workflows and intuitive design. It simplifies patient documentation and enhances productivity. However, occasional slow performance and complex customization options can be frustrating, though overall, it’s a valuable tool for healthcare settings. Pros Prompt EMR streamlines patient care with its user-friendly interface and efficient workflows. I appreciate its intuitive design, easy integration with existing systems, and customizable features. It saves time, improves documentation accuracy, and enhances overall productivity in healthcare settings. Cons Prompt EMR can be slow at times, especially with larger patient data sets. The system's customization options, while useful, can be complicated for new users. Additionally, some features lack adequate support, which may cause frustrations during troubleshooting. Review Source AB Amanda B. Billing Administration Used the software for: Less than 1 year ### "Prompt Review" February 26, 2025 5.0 Prompt has made us more efficient in getting claims paid quicker from insurances, which is a huge deal. They alert us to any claims that need attention on a daily basis. Prompt also applies out all electronic payments so that saves a lot of time as well. Pros Prompt Customer service always goes above and beyond to help us with whatever we need. The program is great because it applies electronic payments for us as well as alerts us to any claims that need attention right away. Cons There really isn't anything to dislike about Prompt Review Source R Reviewer Scheduling Manager Used the software for: 3-5 years ### "Scheduling Manager" May 9, 2025 4.0 Overall, I've had a good experience with Prompt. It helps keep things organized and has definitely made our day to day smoother. There are a few small things that could be better but it's a solid system that works well for us. Pros It's easy to use and has a clean layout which makes finding what I need pretty quick. I also really like the reporting tools and how custom things are. Cons Sometimes it runs a little slow when switching between sections and some updates take a bit to get used to. Review Source Kylie T. Medical Billing Specialist Used the software for: 3-5 years ### "Prompt EMR is Sleek, Modern, and Easy to Use!" March 12, 2025 5.0 Pros Prompt has a wonderful customer service team, a sleek and modern platform with intuitive features that ties together the entire EMR model in a way that is easy to learn (see their resource library for more) and easy to use on a day to day basis. They also have a robust reporting system for practice management to allow you to really see what is going on operationally and financially with your clinic. Cons As it is a web-based EMR, the main downside is the possibility for EMR outages. HOWEVER, their engineering team is very proactive and is quick to reinstate the EMR and fix any issues as they arise. Review Source Nina G. Owner Used the software for: Less than 1 year ### "Outstanding Software for Physical Therapy Practice" April 5, 2021 5.0 We decreased our admin time for front desk staff and for therapists. Each aspect from scheduling to documentation is easier, faster, and has fewer errors. Prompt is very quick to respond to questions and issues and is always improving and updating features. There have also been countless features added on a consistent basis that we implement into our practice. Pros Prompt EMR makes everything about owning a practice easy. Everything is integrated from online scheduling, online document signing and onboarding of new patients, HEP, EMR, and reporting and tracking. Using Prompt cut down on our admin time by over 50% due to everything being seamlessly integrated. Cons Prompt made the whole process easy from the start. I have had no issues and Prompt is great at listening to customer wants and needs for new features and works to add them into their updates. They are a new software company which is a positive because they want your feedback. Review Source JM Jennifer M. Insurance Verification Prior Authorization Specialist Used the software for: Less than 1 year ### "Easy To Use" March 12, 2025 5.0 I like Prompt. It is user-friendly and well thought out. Pros Ease of use of the software and they are willing to hear feedback to make their software even better. Cons The frequent upgrades that result in the software crashing Review Source Aja C. Billing Specialist Used the software for: 1-3 years ### "Billing Specialist Prompt Review" March 12, 2025 5.0 Pros Interface is easy to use and understand. Cons We commonly encounter difficulties after Prompt updates. Review Source R Reviewer Physical Therapist | Director of Clinical Operations Used the software for: Less than 1 year ### "Prompt Review" October 6, 2021 5.0 It has been the most streamlined and easy-to-use EMR thus far, and the customer services is second to none. Pros The software is easy to learn and easy to use. It is aesthetic while not being over the top. The auto compliance prompting features are what set it apart to streamline the process of notes and claims. Cons Non-customizability of what shows up in a note is something that could be featured since every therapist has their own way of doing notes. For example, there are several tiles that are in every note that go unused for me, and for me to have the option of just deleting them would be nice. Another helpful feature would be a prompt that alerts when a progress note should be scheduled vs a normal visit; that way we wouldn't schedule the visit as a normal visit, enter the note, see the red banner alerting us a progress note is due, then have to go back to the schedule to change the visit type to a progress note. Review Source R Reviewer Office Manager Used the software for: Less than 1 year ### "Great product" December 6, 2021 5.0 It was fairly easy to learn to use and they come up with improvements frequently. I wish the support was faster sometimes. Pros I love the fact that now I have all I need to use in the practice in one place, scheduling, medical records, billing. Cons It could use some improvements in the scheduling part but all in all I'm happy. Review Source Matthew F. Dir. of Operations Used the software for: 1-3 years ### "Outstanding Physical Therapy EMR" April 5, 2021 5.0 It's been great! Highly recommend Prompt to anyone seeking an EMR for Physical Therapy and I'm glad our group made the switch! Pros Operational efficiency, ease of managing administrative and billing responsibilities across multiple locations and providers. Cons I don't really have anything negative to say about the platform. Any issues that come up are patched within 24hrs and they're constantly releasing updates to better the product. Review Source R Reviewer physical therapist Used the software for: Less than 1 year ### "Dan's Review of prompt" April 6, 2021 5.0 I am extremely pleased with the current experience and would recommend them to any one. Pros Back end is very optimized and the guys at prompt are amazing with the communication piece. Cons there is little that is left to be desired. Review Source R Reviewer Owner, Physical Therapist Used the software for: 1-3 years ### "Not a fan of Prompt wouldn't recommend them" July 17, 2025 2.0 I've had a lot of issues with prompt. I wouldn't recommend them for smaller practices. They don't seem to know what they are doing when it comes to smaller clinics or startup clinics and you will waste a lot of time and money. Pros There are nice features with prompt, the billing feature is usually pretty easy and straight forward. Cons It's way overpriced for what it is. Most of the features cost extra so you will pay an astronomical amount to get it to do all the things you'd want in an EMR. Customer service is horrible, multiple people reply to the email so you never really get an answer to the initial problem, response are delayed and you can usually find them online before you get a real answer from their customer service. It's not user friendly, the notes take forever to complete, the AI feature works sometimes but not always so it can take longer. The templates help but it's still a lot of unnecessary clicking to add in all the parts of the evaluation or progress note. It's glitchy, it will log you out randomly and you have to refresh to get the tab opened back up and find your note. ERA enrollment instructions were incorrect, costing time with enrollments. Was told multiple wrong information regarding billing tab use and claim submission. It will reject claims but they aren't actually rejected so you will waste time tracking down that information. It doesn't always attach/remove the signed tag when you attach signed progress notes/POC so those will stay in the unsigned documents tab and you will fax them again if you're not careful thereby increasing your cost to SRfax and annoying your providers with multiples of the same POC. It creates more work than helps. Review Source FD Felicia D. Practice Coordinator Used the software for: 3-5 years ### "Prompt Review" May 9, 2025 4.0 I've had a positive experience with Prompt so far. I enjoy that there is multiple ways to do similar tasks Pros Prompt is very user friendly, and has been an easy system to train new staff on. I like that it's web based and can access from anywhere. Love the option to download reports or have a quick view. The Prompt team is always quick to respond and help out with any feature requests. Cons The system sometimes lags after an update is made. Normally, any issues get resolved pretty quickly. Review Source ES Elvis S. Owner and PT Used the software for: Less than 1 year ### "Foundation PT Prompt Health Review " August 28, 2025 5.0 Pros The system is incredibly user-friendly, making it easy to navigate and manage tasks efficiently. \[sensitive content hidden\] has provided outstanding assistance with billing inquiries, resolving issues quickly and effectively. The online scheduling system is consistently used for both new and existing patients, streamlining the appointment process. Cons The built-in HEP exercise library prompts could be improved, although I understand integrations like PT Wired address this. Review Source LW Lauren W. Practive Coordinator Used the software for: 1-3 years ### "Prompt Review" May 8, 2025 5.0 Overall, Prompt is a very user friendly EMR and I prefer this over previous EMR systems I have used. From an admin standpoint, it is easy to navigate/read and has great reporting systems. Pros I enjoy the access to Prompt the most - It is very easy to use and having access to this EMR on any server is great. This system is extremely easy to teach/learn and navigate. Cons I dislike the amount of updates and how often the system goes down. The Prompt team is very responsive and does their best to fix issues, but this does happen more often than not. Review Source R Reviewer Physical Therapist Used the software for: 1-3 years ### "Would recommend " May 9, 2025 5.0 What stands out most is how seamlessly everything integrates—scheduling, documentation, and billing all work together without the clunky transitions you get in other systems. Writing notes has become significantly easier, and I spend far less time charting after hours. Pros We've been using Prompt EMR for over a few years now in our outpatient physical therapy clinic, and the experience has been outstanding. The platform is intuitive, highly customizable, and has dramatically streamlined our documentation and scheduling workflow. The speed and ease of use are unmatched compared to other EMRs we’ve used in the past. Cons It crashes sometimes after an update comes out. The exercise flowsheet is now on multiple pages vs one continuous page Review Source R Reviewer Practice Manager Used the software for: 3-5 years ### "Prompt is the way to go" May 8, 2025 5.0 This is a great platform and very easy to manage and train staff with. Pros Very user friendly and able to customize to what our business needs are. Cons Glitchy at times, causing some frustration within clinics, but Prompt addresses all issues quickly. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.