# Page 2 | Prompt Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Prompt the right Medical Practice Management solution for you? Explore 51 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/197381/Prompt/reviews --- Prompt 4.8 (51) [View alternatives](https://www.capterra.com/p/197381/Prompt/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Prompt ## Showing most helpful reviews Showing 26-50 of 51 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JC Jennifer C. COO Hospital & Health Care Used the software for: 6-12 months ### "EMR Superstar!" February 21, 2025 5.0 Prompt really does just offer a solution for everything you need help with for running your business. You want a faster and more responsive solution? You want more control and visibility over all aspects of your visits and claims? You want to have someone who's going to go above and beyond to help you out when you're confused? Prompt has that taken care of! Pros I felt so comfortable with the implementation because they sent me an extremely thorough outline with deadlines and clear instructions. Everyone on the team gets extensive training with the best training videos of all time! The product itself is so sleek and responsive and they have really thought of every single thing you need to run an efficient practice, from the front desk to the therapist to the biller. No longer do I have to suffer by moving from one software to another, everything is contained in one mighty ecosystem. This saves so much time and effort when you're in your system all day, every day. But the number one best feature is absolutely their customer service. Every single person on their team really cares about making sure that you have a good experience and that the product is working for you. When we were doing our implementation and our onboarding, \[sensitive content hidden\] was absolutely instrumental in making sure that that we were set up for success. We brought billing in house for the first time and \[sensitive content hidden\] empowered us with all of the knowledge to run this part of our business with clarity and efficiency but also really took time to learn and understand our policies and practices so that we could tailor our Prompt experience to what truly works for us. Even though I know \[sensitive content hidden\] has lots of clients and responsibilities he will make sure that you feel like you are his priority and find that solution for you, no matter how tiny your issue is in the grand scope of things. Our collection rate has improved so much in such a short time. If I have any issues at all I know I can get an answer so quickly and they will make sure everything is resolved in a timely fashion AND with good humor and kindness. Our clients love all of the new features that are constantly being rolled out, and I know if I have an idea someone on the Prompt team will listen to me and try to make it happen. Prompt integrates with so many products that it really makes our lives as a practice so much easier. I'm so thankful every day that we made the switch. Cons The pricing is a little bit high but to be fair it's worth it for the stellar service and superior product. They're constantly making updates trying to improve things and really listen to feedback and that is something I'll happily pay for. Alternatives considered [Raintree Systems](https://www.capterra.com/p/29511/TherapyRehab-Plus/)[InsightEMR](https://www.capterra.com/p/109728/InsightEMR/) Reason for choosing Prompt Prompt looked and performed better and I could tell that they were really striving to make the best product out there. Switched from [WebPT](https://www.capterra.com/p/92920/WebPT/) I could never get a straight answer and they were always passing the blame around to other departments instead of solving my issue, and there were a TON of issues. Review Source CR Christian R. Revenue Cycle Manager Medical Practice Used the software for: 2+ years ### "Use PROMPT, enjoy clinic life more." March 11, 2025 5.0 My experience with PROMPT has been nothing short of incredible. They have an incredible staff and an incredible product which allows us to do our job as easily as possible. Pros We can track a claim through the entire Revenue Cycle which is fantastic for getting our clients paid. Cons Auto posting can be fickle so we try to avoid that in order to make sure posting is 100% accurate. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/) Reason for choosing Prompt it seemed to be the best option out there. It is. Switched from [Therabill](https://www.capterra.com/p/109769/TheraBill/) therabill is not a good product for following a claim through the full cycle. Review Source AW Alexis W. Physical Therapist Medical Practice Used the software for: 2+ years ### "Very pleased with Prompt" May 8, 2025 4.0 Overall I am very pleased with Prompt, love that we are able to integrate our HEP into the same program. Pros The ease of completing notes, the ability to integrate with other systems such as Virtual Sally. Cons Seems like after every update the system crashes which makes it difficult to provide the best care for our patients. Switched from [InsightEMR](https://www.capterra.com/p/109728/InsightEMR/) too many glitches that were interrupting our patient care Review Source KT Kylie T. Medical Billing Specialist Hospital & Health Care Used the software for: 2+ years ### "Prompt EMR is Sleek, Modern, and Easy to Use!" March 11, 2025 5.0 Pros Prompt has a wonderful customer service team, a sleek and modern platform with intuitive features that ties together the entire EMR model in a way that is easy to learn (see their resource library for more) and easy to use on a day to day basis. They also have a robust reporting system for practice management to allow you to really see what is going on operationally and financially with your clinic. Cons As it is a web-based EMR, the main downside is the possibility for EMR outages. HOWEVER, their engineering team is very proactive and is quick to reinstate the EMR and fix any issues as they arise. Review Source CD Carlos D. Physical Therapist Medical Practice Used the software for: 1-2 years ### "Prompt Review " February 17, 2025 5.0 Overall, the EMR system offers a highly efficient and user-friendly experience, with strong integration capabilities and time-saving automation. While there is a learning curve, once familiarized, it significantly enhances workflow efficiency and productivity. A solid choice for healthcare professionals looking for a reliable digital solution. Pros The EMR system is intuitive and highly efficient, streamlining workflows with a clean interface and robust features. Cons One downside is that the system can have a steep learning curve for new users, requiring some time to fully navigate and customize to individual workflow needs. Switched from [WebPT](https://www.capterra.com/p/92920/WebPT/) The switch to the new EMR system was primarily driven by the need to improve documentation time. The previous system was slow and inefficient, making note-taking a time-consuming task. Review Source VK Vilma K. Office Manager Medical Practice Used the software for: 6-12 months ### "Prompt has been so helpful!" February 21, 2025 5.0 It's great! Everything feels a little more streamlined and quicker. Scheduling patients, easily collecting payments from patients, reviewing claims and posting responses and releasing charges is all simple. Pros Ease of scheduling: copy and pasting appointments/meetings or sending a booking link directly to the patient. Being able to send paperwork prior to the intial evaluation is one of my favorite features. Cons Multiple day scheduling gets frustrating when I want to edit the entire group of appointments, but have to do it one by one once its been initally set. Switched from [WebPT](https://www.capterra.com/p/92920/WebPT/) There were a lot of site crashes that left us unable to manage the practice for sometimes hours at a time. Review Source BC Brandon C. Physical therapist Medical Practice Used the software for: 1-2 years ### "Owner /Physical therapist " February 14, 2025 4.0 Overall pretty good. You guys are working hard to update / improve the product. Can you make a link / portal for new patients to be able to sign up online. Pros The ease of soap notes, billing and check out process. I like the fact there’s a link / portal for current patients to schedule appts Cons The button clicking for all the measurements. To me is slow/ clunky. Drop down might be better. Perhaps just a personal preference. 2024 there were a ton of servers being down and not able to access prompt. Switched from [WebPT](https://www.capterra.com/p/92920/WebPT/) Cost and webpt product decline, always down. Review Source PG Patrick G. Physical Therapist Medical Practice Used the software for: 6-12 months ### "Prompt is Great! " February 17, 2025 5.0 Overall, my experience with prompt has been great. I find that the layout is clean and easy to use. I would recommend it to anyone! Pros I enjoy the layout of the note and the ease of seeing what was written from last session. Cons I think prompt can improve with the ease of billing. For me, I have a difficult time when writing evaluations. Currently, the option is to either bill for each individual intervention in which you have select the amount of time spent on each thing or select a card for the specific CPT code. This is not a huge deal, however it would make things easier. Switched from [WebPT](https://www.capterra.com/p/92920/WebPT/) We switched due to WebPT constantly being down and it not being reliable. Review Source JM Jennifer M. Insurance Verification Prior Authorization Specialist Hospital & Health Care Used the software for: 6-12 months ### "Easy To Use" March 11, 2025 5.0 I like Prompt. It is user-friendly and well thought out. Pros Ease of use of the software and they are willing to hear feedback to make their software even better. Cons The frequent upgrades that result in the software crashing Review Source JB Jody B. Revenue Cycle Management Health, Wellness and Fitness Used the software for: 1-2 years ### "Easiest EMR" February 21, 2025 5.0 Support is amazing. Posting payments is so easy. Pros Ease of EMR and they system is NEVER down Cons There isn't a full ledger view at the patient level for ease of navigating the account Switched from [WebPT](https://www.capterra.com/p/92920/WebPT/) The system was always down. Adjustments were cumbersome Review Source BA Bambi A. Billing Specialist Medical Practice Used the software for: 6-12 months ### "Prompt will save you time and improve revenue." March 11, 2025 5.0 Prompt makes finding information to run an effective practice and make necessary improvements at a glance with the reports available. Pros The ease of finding answers with the knowledge base. It makes things easy to find and step by step instructions. Cons Sometimes it will show a claim error or rejection, however the claim is on file with the insurance company. Review Source MT Marta T. Physical Therapist and Clinical Director Medical Practice Used the software for: 6-12 months ### "Prompt EMR review" February 17, 2025 4.0 Faster documentation than webpt, allows for easy template use for evaluations and progress notes. Pros Quick evaluations with easy formatting tools! Cons Unable to see overall visits per day without switching to calendar view Switched from [WebPT](https://www.capterra.com/p/92920/WebPT/) More time effective for clinical documentation Review Source AC Aja C. Billing Specialist Medical Practice Used the software for: 1-2 years ### "Billing Specialist Prompt Review" March 11, 2025 5.0 Pros Interface is easy to use and understand. Cons We commonly encounter difficulties after Prompt updates. Review Source AG Ashlee G. Site Coordinator Medical Practice Used the software for: 1-2 years ### "I've used plenty of PT EMRs and it's my favorite by far." December 4, 2024 4.0 I've used plenty of PT EMRs and it's my favorite by far. Pros It is user friendly and has a lot of features and reports that make my job easier. Cons Certain updates and the days following tend to cause issues. Review Source KB Karli B. Physical therapist Hospital & Health Care Used the software for: 6-12 months ### "Effective Documentation Program" October 11, 2024 5.0 Overall I like it a lot better than the other 3 EMR’s I have used in the past Pros Documentation is quicker than other EMR I have used. Staff is responsive to feedback and troubleshooting. They offer many different ways to document and you can make and share smart phrases to make things quicker. Billing is quick and consistent. You can make alerts for patients that pop up for the front desk and/or other clinicians. The pre charting feature is helpful to prepare for evals. Cons Patients complain that sometimes the online intake doesn’t work, and when it does work I find it difficult to toggle back and forth to put that information into the subjective portion of the note so other clinicians can see it easily. I wish there was an option for the intake info to populate into the subjective section. Switched from [In Touch EMR](https://www.capterra.com/p/153999/In-Touch-EMR/) Ease of use. The old program had a lot of glitches and went down a lot. Review Source JB Jordan B. Patient Scheduler Health, Wellness and Fitness Used the software for: Less than 6 months ### "Mostly Reliable, Easy to Use" October 23, 2024 4.0 I like Prompt. It's a fine EMR. I don't find it unduly stressful to navigate whilst on the phone with a patient. I think our company has it close to optimally configured, which is a huge bonus. Pros I like being able to run different instances of Prompt in separate browser tabs. In general, I keep one Patient tab open, and one Schedule tab open on separate screens for my work flow. I find the UI intuitive and easy to navigate. Cons It is prone to lagging and retconning recently entered data with a frustrating error code. Review Source SS Sandra S. Owner Hospital & Health Care Used the software for: 1-2 years ### "PROMPT EMR is amazing !" July 14, 2022 5.0 The entire team at PROMPT is fantastic, knowledgeable and very responsive. They get back to us same day with detailed answers to our questions and resources to share. The product itself is robust and allows the practice to run more efficiently. Pros It leverages technology to make the process of patient registration and care streamlined. Integrated with an exercise library, PTs can find everything in one place. The billing system helps us stay in compliance Cons It is missing a robust scoring, functional reporting feature. Even though functional reporting forms are preloaded, PTs cannot see the specific questions or the scores. It would also be nice if these were automatically put into discharge and progress visits and reporting was built so we could track our clinic performance. Reason for choosing Prompt We chose PROMPT because it seemed more integrated and user friendly. Switched from [InsightEMR](https://www.capterra.com/p/109728/InsightEMR/) The service was poor and the technological advancements were missing to streamline our work flows and processes. Review Source AC Anthony C. Physical Therapist | Director of Clinical Operations Hospital & Health Care Used the software for: 6-12 months ### "Prompt Review" October 5, 2021 5.0 It has been the most streamlined and easy-to-use EMR thus far, and the customer services is second to none. Pros The software is easy to learn and easy to use. It is aesthetic while not being over the top. The auto compliance prompting features are what set it apart to streamline the process of notes and claims. Cons Non-customizability of what shows up in a note is something that could be featured since every therapist has their own way of doing notes. For example, there are several tiles that are in every note that go unused for me, and for me to have the option of just deleting them would be nice. Another helpful feature would be a prompt that alerts when a progress note should be scheduled vs a normal visit; that way we wouldn't schedule the visit as a normal visit, enter the note, see the red banner alerting us a progress note is due, then have to go back to the schedule to change the visit type to a progress note. Review Source MS Micki S. Area Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "We are very happy with your product" October 6, 2021 5.0 It has been a much better experience then what we have experienced in the past with kareo. Pros Prompt is very user friendly and easy to navigate. Cons When updates are done, sometimes it is difficult to navigate all of the changes Switched from [Tebra](https://www.capterra.com/p/129169/Tebra/) We were having a lot of billing issues with Kareo and their customer service is lack luster. Review Source JB James B. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Nimble and Effective!" February 3, 2022 5.0 I've had great experiences with the top leadership and support staff. They have been very responsive and helpful whenever I've run into snags. Pros I like the great functionality: dashboard access with quick information regarding verification of eligibility, active caseload, unsigned documentation, and more. Report features come with visual displays for easier access to relevant info. Cons The features I was requesting are now going to be implemented! Online patient scheduling tools and NPS surveys are rolling out after feedback submitted. Otherwise, room for growth includes more streamlining with documentation flow. Alternatives considered [WebPT](https://www.capterra.com/p/92920/WebPT/)[PtEverywhere](https://www.capterra.com/p/207183/PtEverywhere/)[TheraOffice](https://www.capterra.com/p/92918/TheraOffice/) Reason for choosing Prompt Cost vs benefit: more value for my money and room to scale. Review Source RG Renato G. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Great Product for Any Physical Therapy Practice" April 6, 2021 5.0 Great team and communication. Our transfer of data went very smoothly. Great product. Pros Easy to track key metrics in the practice. Easy to access info from anywhere, including your smartphone, which is especially helpful since I travel a lot. Integrated features are a plus including credit card transactions and online forms for patients to fill out. Cut down on admin time significantly. Cons None, the team is super responsive to any requests and makes changes very quickly. We had no major issues and updates are performed at night. Alternatives considered [TheraOffice](https://www.capterra.com/p/92918/TheraOffice/) Reason for choosing Prompt Better product with more options at a good price point. Review Source SP Stephanie P. Practice Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Prompt delivers a reliable and easy to use system that meets our offices needs." October 4, 2021 5.0 Prompt customer service is exceptional. Reporting features have helped our office reach all time patient numbers and therapists/front desk strive for new goals each month. Pros Customer service is by far better than I have experienced with any other EMR company. Unlimited training is very helpful with new hires. Cons Documenting has extra or excessive clicks. Reason for choosing Prompt Customer service and detailed/multiple reporting features. Review Source CS Casey S. Physical Therapist Hospital & Health Care Used the software for: 6-12 months ### "Total Balance Physical Therapy & Fitness " October 6, 2021 5.0 Very satisfied with Prompt. I like the “clicking” option however it’s easy to free text as well. The new “search” feature at the top of the page is a nice addition that saves time during evaluations Pros Product is easy to use. Inventors are open to feedback and get back to you on any questions you have in a timely manner Cons There are some features that could be improved such as automatic POC tracking. Switched from [Tebra](https://www.capterra.com/p/129169/Tebra/) Our last EMR was not good at all for Therapy. Review Source CS Christina S. Practice Admin Medical Practice Used the software for: 6-12 months ### "Ease of Use " September 30, 2021 5.0 Pros The ability to process payments within the system Cons The inability to customize statements in order to allow for more detailed information going out to patients. Review Source RJ Russell J. Clinic Manager Hospital & Health Care Used the software for: Less than 6 months ### "Awesome Product" October 5, 2021 5.0 Pros I really appreciate that when create patients and putting scripts and insurances it walks you through the process and very nice and laid out. Cons I haven't noticed anything outstanding to me. Overall very great product! Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.