--- title: "One Step GPS Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is One Step GPS the right Fleet Management solution for you? Explore 267 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/197399/One-Step-GPS/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-21" --- One Step GPS 4.8 (267) [View alternatives](https://www.capterra.com/p/197399/One-Step-GPS/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 21st, 2026 # Reviews of One Step GPS Ease of use 4.9 Customer Service 4.8 ## Pros and Cons in Reviews ES Erik S CEOLogistics and Supply Chain, 11 - 50 employeesUsed the software for: 1-2 years. “One Step GPS has the easiest history search in the reporting system that allows you to bring up reports and data that you need for on or many vehicles in your fleet by key points you are seeking out which makes the system so advanced especially for anyone that has a fleet of 4 or more vehicle this makes it easy to manage track and keep an close eye.“ August 31, 2025 CP Charles P Director of OperationsRetail, 51 - 200 employeesUsed the software for: 1-2 years. “Sometimes it can take more time that I believe should be necessary to figure out how to accomplish my fleet monitoring goals, but I also understand that since I don't live in the on the One Step GPS portal 8-hours a day, I'm not as familiar with all the settings and functionality.“ January 30, 2025 KC Kelsey C Office ManagerElectrical/Electronic Manufacturing, 11 - 50 employeesUsed the software for: 1-2 years. “I am able to track all of my trucks real time and it was great when we got into an accident as the live video feed was able to save us with insurance due to use being hit.“ January 24, 2025 PS Paul and Lisa S PresidentConstruction, 2 - 10 employeesUsed the software for: More than 2 years. “Only other “con” we’ve ever experienced is when our initial “Salesman” or “Contact Person” left the Company and our e-mails went nowhere, I guess and never answered. But, a phone call to them solved the mystery and we were given the current name and contact information, for our new Representative.“ March 28, 2025 Michelle L Sales ManagerInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “It allows us to keep tabs on where our vehicles are and where they have traveled. And the price is much more affordable than other GPS/fleet products.“ January 24, 2025 KF Keith F DeliveryConstruction, 2 - 10 employeesUsed the software for: 1-2 years. “Product good, but is a big problem returning wrong Gps; no one to chat and it says they are online but no ensure at all !!!“ January 20, 2026 JF Jeanette F Office Manager-Corp TreasurerConstruction, 11 - 50 employeesUsed the software for: More than 2 years. “They track with great accuracy and they the way the connect to the vehicles computer had made tracking maintenance on our vehicles a breeze. When we have had any small issue with a unit, the technical support staff have been fast and helpful.“ January 27, 2025 MW Meredith W PresidentConstruction, 11 - 50 employeesUsed the software for: More than 2 years. “For mounting the cameras, we initially used the sticky pads, but they proved ineffective in our climate as they lost adhesion quickly.“ January 24, 2025 ## Showing most helpful reviews Showing 1-25 of 267 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer Operations Manager Used the software for: Less than 1 year ### "Excellent tool that exceeded our expectations!" October 15, 2026 5.0 One Step GPS has completely transformed how we manage our truck fleet. What started as a basic tool for tracking hours and maintenance schedule has turned into a comprehensive operational control system. The combination of customizable mapping for daily planning, real-time diagnostic alerts, and driving performance analytics has significantly improved our efficiency, reduced downtime, and enhanced overall fleet reliability. Highly recommended! Pros \* Tracking & Diagnostics: Precise mileage/hours tracking and real-time dashboard light alerts to prevent major breakdowns. \* Flexible Planning: Customizable maps make daily route and field planning very easy. \* Performance Reports: Detailed insights on vehicle performance and driver behavior to promote safer driving. Cons We have not experienced any major issues so far. The tool has completely exceeded our overall expectations. Review Source R Reviewer \- Used the software for: Less than 1 year ### "Very Satisfied Customer" October 14, 2026 5.0 Overall, it's been a great solution for our company, and we would definitely recommend OneStep GPS to others. Pros We've been very happy with One Step GPS! The system is easy to use, and one of the features we appreciate most is the ability to fully customize the settings, options, and reports to fit our company's needs. We don't utilize the interior-facing cameras, so we appreciate having the flexibility to choose which features work best for us without unnecessary extras. Cons Unfortunately, I can't quite figure out how to get everything on EST rather than PST. It was quite the shock to see the vehicles on the road at 2a the first time I pulled some reports. Review Source R Reviewer Operations Used the software for: 1-3 years ### "OneStepGPS Excellent Support" September 23, 2026 5.0 I worked with \[sensitive content hidden\] today to make some changes to my Groups and Permissions. Without \[sensitive content hidden\], I would have never been able to complete my task. \[sensitive content hidden\] was very knowledgeable, courteous, and patient. We were able to resolve my questions on the first attempt. She is a great customer support representative! I feel the OneStepGPS support team performs their jobs so well that they should set the industry standard for support! Thank you! Pros Their support reps are excellent, and always able to help me make changes in the OneStepGPS portal. They have always been able to help resolve my issues. Cons I cannot find anything to say here, their software, portal, and support are excellent! This is a well ran company! Review Source R Reviewer Store Manager Used the software for: Less than 1 year ### "Store Manager" July 22, 2026 5.0 Great product that actually works in Nassau, Bahamas with exceptional customer service. They went above and beyond to provide assistance. Pros Works exactly as advertised in Nassau, Bahamas, and has exceeded my expectations. It has performed reliably and consistently Cons Add additional support to secure the OBD II port device. Add Velcro trap, fastener, or clamp to ensure firm connection with GPS device. Review Source R Reviewer Admin Manager Used the software for: Less than 1 year ### "Definitely Recommend " June 9, 2026 5.0 First time users of gps for our work trucks and couldnt be more pleased. One Step is great to work with. Customer service very helpful and responsive. Pros Cost, accuracy, signal strength. I also love that you can set work areas and times. Great value for the money woth no lengthy subscription requirements. Cons The app takes a little while to figure out. We are a small shop and there is alot going on. Once you figure out what you need and what you need, its good from there. Review Source R Reviewer Vice President Used the software for: Less than 1 year ### "Great Fleet Tracking Product!" April 10, 2026 5.0 One Step GPS has been very responsive and helpful. From our first conversation, to getting the equipment, to helping with any question we may currently have. Pros It has been really great to find trucks live for scheduling to new projects and see which vehicle is the closest for efficiency. Cons When using the map, operator error, it will blow up so much we can not see the truck on the service map, this is when we are trying to drill down to closest city and distance to next job Review Source R Reviewer President Used the software for: Less than 1 year ### "a MUST HAVE for operations" March 11, 2026 5.0 One step GPS has been a game changer for our operations. \[sensitive content hidden\] and his team have been great and have even added new features to the platform to accommodate our needs Pros Best value for the money, Its also very nice to have the maintenance for vehicles and equipment built into he software. Communication with the One Step GPS team has been excellent! Cons So far overall has been 5 star. nothing to complain about. We really enjoy the software as it has been really opened our eye to what is happening on the field Review Source R Reviewer Owner Used the software for: Less than 1 year ### "Conflicted" February 17, 2026 3.0 Pros I do like the accuracy of the GPS and the app and how convenient it is to utilize the app and is made user friendly Cons Horrible customer service when you call about anything everything is like you’re bothering them so that’s why they get a three instead of a five Review Source R Reviewer Delivery Used the software for: 1-3 years ### "Good product, really bad customer service " January 28, 2026 1.0 Product good, but is a big problem returning wrong Gps; no one to chat and it says they are online but no ensure at all !!! Pros Reliable when you get the right Gps, But if you get the wrong one is a headache to get I touch with anyone so they can email you a return label… Cons The problem is that they never answer the phone or returned calls Even if you been with them for years.. Product is good but no customer service avalible Review Source R Reviewer Owner Used the software for: Less than 1 year ### "best GPS Tracker Company" January 8, 2026 5.0 Pros We highly reccomend OneStepGps, a lot cheaper, no contract, on Power Assest battery, if the battery is low we can replace it ourselves inmediately., we were customers from Verizon Connect for 3 years, higher prices, 36months Contract they don't tell you; if the battery is low, you have to wait until you receive another GPS tracker, for a week without been protected on dead GPS trackers. Great Choice! Cons Company has great service, and anytime you need something they fix the issue right away. great choice! Review Source R Reviewer Owner, COO CEO CFO driver Used the software for: 1-3 years ### "RV rental business using two different types of trackers" October 24, 2025 4.0 I've had a good enough experience that I decided to purchase the unit so I'm able to shut them off during our slowest of our seasonal. I feel like the customer support is definitely there and you just need to ask the questions. They are also willing to do some customization for you and can link you to CVS sheets and formats. This business also works with the CDL edl needs. Pros I really like that in the advanced portal you can do things like add up the total mileage from all year very simply by selecting the date ranges. You can only do 3 months at a time but it's easy enough to just do that as quarters. I really like that you can select legs of a trip and see what their average and high est throttle was used. I like that they have multiple different options. We use the rugged model for the travel trailers and OBD for my towing truck and motorhome. I'm able to see what my battery percentage is, my fuel percentage, odometer how long it's been idle if it's running all sorts of good information. Cons I did bring this up recently to my account manager I really feel strongly that we should be able to turn on and off devices through our own portal. I can understand if it is for one month or one week even but if I have it turned off and then a rental comes up I want to be able to turn it on over the weekend. This is a major downside that I have not experienced with other trackers. They are a facet responding to email and you can call them and easily get a hold of somebody but it's during business hours Monday through Friday Review Source Erik S. CEO Used the software for: 1-3 years ### "One Step GPS Review" September 1, 2025 5.0 This GPS platform is one of the most cost effective solutions I have ever worked with and the best in comparison to others that are double the price. This system is my go to GPS Tracking System. Pros One Step GPS has the easiest history search in the reporting system that allows you to bring up reports and data that you need for on or many vehicles in your fleet by key points you are seeking out which makes the system so advanced especially for anyone that has a fleet of 4 or more vehicle this makes it easy to manage track and keep an close eye. The setup and maintenance of this software and equipment is super easy to set up in any vehicle you need to and even change out into other vehicles as needed. The software allows you to custom name each device and or vehicle in the platform which makes it easier to identify each tracking unit. The app and web version of the software allows you to monitor from your desk or on the go which no restrictions to either version. Cons Customer service is not the fastest or the best to respond but when they do the issue is resolved. The speed of the support needs improvement but overall it has good support. Review Source R Reviewer CEO Used the software for: 3-5 years ### "True to their word. " October 27, 2025 5.0 Once we discovered One Step GPS, we ended our subscription with all other fleet service programs. I can not say anything bad about One Step GPS, they live up to their name. Pros After having used a number of different GPS products over the years, we discovered one step GPS and discovered a solution which is easy to use, simple to install and easy to purchase. At first the price made me suspicious, but having used the One Step GPS product for a number of years they have consistently delivered Cons the only thing I can say is I wished I discovered them sooner. Aside from that everything works as expected, and installs easily Review Source Nathan L. Transportation Manager Used the software for: 1-3 years ### "Great value and easy to use despite minor UI issues" October 24, 2025 4.0 Overall, great value for the price. Support is top tier, you get a real person who is quick and responsive instantly, every time. Despite some minor issues with the user interface, it is still an easy enough tool to use and provides us with tremendous value. Pros Cost effective, ease of use, and support - they are always available and can help with any unique issue or request you come up with! Super easy to swap devices between units, order/deactivate them as the fleet grows/shrinks. Reporting is effective and easy enough to use. Cons The interface can be a little laggy/buggy sometimes - often fixed by reloading the page, but sometimes icons won't display on the correct spot on the map, video stream previews are inaccurate. Not the biggest deal and does not make it unusable. The issues are a little worse on the mobile app. Review Source R Reviewer Safety Coordinator Used the software for: 1-3 years ### "Safety Coordinator" June 23, 2025 5.0 Overall they have great pricing. Excellent customer service. Equipment is easy to install and uninstall from vehicles. Pros No up front cost for equipment. Easy to install in the vehicles. works with all makes and models of vehicles. Cons They changed to a separte loggging system for the drivers. So you had to have two portals open to track logs and vehicles Review Source R Reviewer Business Manager Used the software for: 3-5 years ### "One Step GPS - Affordable & Easy to Use" January 28, 2025 5.0 Very good - low maintenance and easy to use. Pros User-Friendly, Price is great, tells us good information and is customizable which is great! Accurate! Keeps track of drivers, can keep track of mileage & Maintenance schedules for vehicles. A lot of information available with the new One Step GPS version. Cons Maybe put settings in a separate section than on the left bottom so it is easier to spot and access? Other than that, I like how customizable it is! Review Source R Reviewer Office Manager Used the software for: 3-5 years ### "Exactly what you need." January 27, 2025 5.0 Excellent - product to customer service is profound. Pros We have been using One Step GPS for over 3 years. As the person who monitors the GPS for the company, I can tell you that I have rarely had any issues with the units. When I did have a few minor issues, or needed information, it was easily found within the help section or I simply do a message chat with One Step. They are helpful, knowledgeable, thorough, and polite. I could not recommend them enough! Cons Reloading several times a day is the only issue I have. Review Source DB Dylan B. Warehouse manager Used the software for: 1-3 years ### "One Step is the way to go for vehicle tracking." January 27, 2025 5.0 Having One step GPS has changed the way I track my drivers and has helped hold them accountable for their time spent on the road. I used to use Geo Tab and that service was not great at all, One step has certainly been a huge improvement. Pros Real time tracking is great, I love being able to see my drivers at all time as well as their speed. I love being able to see if they break hard or take a corner to hard. being able to see how long they stop and where is a great feature for me. Cons Theres not too many cons to One step. All the features work good and are very helpful to me. Review Source R Reviewer Owner Used the software for: 3-5 years ### "I absolutely love OneStep!" February 3, 2025 5.0 Overall, I’m completely satisfied and I would highly recommend them to anyone looking for a GPS tracking device for their vehicle. Pros It’s easy to setup up and use! I have been with this company for several years and I’m completely satisfied with their services! Cons That I didn’t find them sooner! I truly wish that I knew about this company sooner! Review Source R Reviewer Service Manager Used the software for: 3-5 years ### "Gret system" January 27, 2025 5.0 It has been very good, when ever I need another device they have it on the way often the same day. The cost is considerably less than the system we were using previously and offers more features. Pros The units were very easy to set up and install. Cons I don't really have any cons, the only thing I can say is that it would be nice to see the maintenance status when for instance the change oil indicator in the truck comes on. Review Source R Reviewer owner Used the software for: 3-5 years ### "One satisfied customer" January 27, 2025 5.0 Just wonderful service, hopefully, we can maintain the same relationship and quality of service we receive currently Pros no binding contract! a big plus is customer service they professionally answer your questions. Never transfer you 20 times to get the service you asked for. Cons do not have any at this time, continue with great service Review Source R Reviewer Office Program Manage Used the software for: 3-5 years ### "Where's Waldo? One Step Can Tell You" October 24, 2025 5.0 I have been really pleased with how well it works and how it helps keep track of our fleet of vehicles. Pros One Step GPS allows our company to keep track of where our technicians are in a glance. It allows us to provide more reliable updates on arrival times to our customers. Cons Depending on the vehicle they kind of stick out where the the technician bumps into them, knocking them.out of place. Review Source C. W. Ops Manager Used the software for: 1-3 years ### "Outstanding Service and Reliable GPS Tracking" October 23, 2025 5.0 Our experience with One Step GPS has been excellent. The system is dependable, updates in real time, and gives us the data we need to manage our fleet effectively. The support team goes above and beyond—quick to respond, knowledgeable, and genuinely helpful. It’s rare to find a vendor that combines great technology with great service, but One Step GPS delivers on both. Pros Their customer support is fast, professional, and easy to work with. The dashboard is intuitive, and the GPS tracking is accurate and reliable. Reports are clear and easy to pull for driver accountability and performance tracking. Cons There’s really not much to complain about—if anything, the mobile app could use a few more customization options, but it’s still very functional as is. Review Source Selmata C. Dispatcher Used the software for: 3-5 years ### "Very efficient and easy data tracking" October 24, 2025 5.0 Pros Its efficient and easy to access. Great for check history data, along with the other great features. Cons The signal/position isn't always accurate and signal get loss occasionally during certain times of the day. Review Source R Reviewer President Used the software for: 1-3 years ### "Exceeded my Expectations" October 23, 2025 5.0 Outstanding. Exceeded my expectations in every category - product, customer service, technical support, billing, cost, etc. Pros The technology functions effortlessly. The customer service is knowledgable, professional and focused on solving the issues. Exceeded all of my expectations. Cons I can not identify anything that I did not like. The product, service, and convenience are really outstanding. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.