# AssistEdge 20.0 Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about AssistEdge 20.0 Software - reviews, pricing plans, popular comparisons to other Robotic Process Automation products and more. Source: https://www.capterra.com/p/197408/AssistEdge-RPA --- # AssistEdge 20.0 Software Review 2026: Features, Integrations, Pros & Cons Last updated on December 14, 2025 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) AssistEdge 20.0 ## What is AssistEdge 20.0? AssistEdge is a robotic process automation tool that helps businesses automate and augment workforce operations via AI technology. It provides intelligent automation capabilities such as robotic process automation, document processing, and analytics to help enterprises scale automation, increase scope, and augment workforces. ## What is AssistEdge 20.0 used for? [Robotic Process Automation](https://www.capterra.com/robotic-process-automation-software/) Overall rating Based on 12 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for AssistEdge 20.0?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.infosys.com&name=AssistEdge 20.0) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### AssistEdge 20.0 4.4 (12) VS. [### OMNI](https://www.capterra.com/p/234529/OMNI/) [5.0 (1)](https://www.capterra.com/p/234529/OMNI/#reviews) Starting Price Contact vendor Starting Price $99 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (12) Ease Of Use 5.0 (1) Value For Money 4.2 (12) Value For Money 5.0 (1) Customer Service 4.3 (12) Customer Service 5.0 (1) ## AssistEdge 20.0 alternatives [BIC Process Execution](https://www.capterra.com/p/252728/BIC-Process-Execution/) [0.0](https://www.capterra.com/p/252728/BIC-Process-Execution/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 0% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/252728/BIC-Process-Execution/) [Robomotion](https://www.capterra.com/p/214513/Robomotion/) [4.7 (25)](https://www.capterra.com/p/214513/Robomotion/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/214513/Robomotion/) [PINOKIO](https://www.capterra.com/p/10003598/PINOKIO/) [0.0](https://www.capterra.com/p/10003598/PINOKIO/#reviews) Starting price $100000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 0% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10003598/PINOKIO/) [Mail to Pay](https://www.capterra.com/p/219238/Mail-to-Pay/) [0.0](https://www.capterra.com/p/219238/Mail-to-Pay/#reviews) Starting price $428.17 Per User, Per Month Pricing Options Free Trial Free Version User Rating 0% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/219238/Mail-to-Pay/) ## Pricing Value for money 4.2 (12) ### Starting price Contact vendor for pricing Free trial not available Value for money 4.2 (12) 4.2 Based on 12 reviews ## Support, customer service and training options Customer Service 4.3 (12) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (12) 4.3 Based on 12 reviews ## User reviews Overall rating 4.4 Based on 12 reviews Filter by rating 5(6) 4(5) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent SR Sandra R. Coordinator Computer Software ### "Advanced RPA Tool- Assist Edge" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 22, 2023 Assist Edge's scalability and security are highly impressive, which makes the user feel comfortable with this!The feature of having drag-and-drop, capturing user processes, and tracking processes running on workflow machines are great and very useful for automating. Pros Assist Edge features and capabilities help business organizations to achieve their business requirements. It provides a standard and good quality solution to the business needs. It has a strong position in the market. Customer centre offers by Assist Edge are very helpful. Cons Assist Edge is not simple as other automation tools. The installation process needs more human interventions.Selectors are not constant every time. Hence, it's hard to predict and develop. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. YR Yathurshini R. Associate Information Technology and Services ### "Assistedge tool review " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 June 2, 2023 Pros AssistEdge is one of the amazing RPA tool which makes automation more easier. It has the easy user interface with drag and drop activity features. There is an additional feature of Control tower where we can manage our robots and triggers. Integration is much easier when compared with other tools. Infosys team also provides training videos and documentation to learn tool more easier, which helps new users to acquire knowledge on the tool. Cons Sometimes the tool hangs while using it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JK Jothika K. RPA Developer Information Technology and Services ### "Assist Edge RPA-Tool for Automate" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 May 2, 2023 Good automation tool for a simple process with its good features and functionality. Pros This automation tool helps you to build a workflow in an easy and effective manner. It offers drag and drop and it is good in email automation and Excel automation. We can integrate custom code like C#, and JavaScript. Cons Licensing of AssistEdge is expensive. It would be great if we can integrate third-party applications like Python. Creation and Assigning Robot is restricted for users. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KJ Kondal J. System Engineer Computer Software ### "Assist Edge - AutomationTool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 April 18, 2023 Assist Edge provides good enough features to users who are beginners to automation. The version controls of a process are the best thing that I can see here. Pros Even though this automation tool is not so popular, I found this tool good and user-friendly. The features in AE such as process/project maintenance along with its status, inbuild activities and Version controls are impressive. We can integrate different applications like SAP, SharePoint, Email, PDF, etc. Cons It lacks some features in the looping mechanism and not having specific activities for Excel automation. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TS Thomas S. Assistant Manager Hospital & Health Care ### "Good Automation Tool - AssistEdge" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 18, 2023 This tool is valuable for its price. The runtime would be minimal. The enterprise level has good features and I got good customer support. Pros The automation tool provides easy and effective features like drag and drop activities, Invoking various codes (such as C++, and Java), and maintenance of variables and arguments.Assist Edge RPA tool is very effective in automating web and Windows applications.The process of publishing and deploying the process is quite easy. Cons The process that is published/deployed is available to every user at the enterprise level. Although it is good, it may lead to loss of code, and someone mistakenly made changes in our process. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SR Siva r. ASSOCIATE Information Technology and Services ### "AssistEdge RPA" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 April 13, 2023 Pros Assist Edge RPA tool is one of the best automation tools with familiar drag and drop features. It has the user-friendly interface and training documents are also provided which will be easier to new learners. And the execution speed is very fast when compared with other tools. There is an additional feature called Control tower where it helps to manage our robots and helps to set triggers. It is the cost-efficient tool where web automation plays the major role with more accuracy. Cons The only drawback is there is no online active community forum. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. VP Viveka P. Associate Information Technology and Services ### "AssistEdge RPA" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 23, 2023 Overall, Assist Edge is an intelligent automation platform developed by Edge Verve, It is designed to automate tasks with improved efficiency, reduces costs and also offers a wide range of automation solutions, including robotic process automation(RPA), artificial intelligence(AI), and cognitive automation. Pros Assist edge is an excellent tool for automation with better performance which allows users to use resources efficiently. It also reduces the risk of data breaches and does not allows sensitive data over the network. It offers drag and drop features and supports web automation, excel automation, outlook automation and more with lowcode API integration. Moreover, it offers the best feature of Control tower which helps to set-up and manage the robots running on remote machines. Assist edge tool is not so expensive as it reduces the cloud infrastructure cost. Proper documentation and training materials are available and easily accessible which will be helpful for new learners.The Results and Performance will be accurate with increased reliability. Cons Support for the tool may not be readily available, Users may need to rely on community forums to troubleshoot their issues. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KR Keerthana R. Associate Information Technology and Services ### "AssistEdge Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 March 23, 2023 Overall, the performance of this tool is good. Pros Assist Edge is the easiest tool to develop the automation process. It offers a feature such as drag and drop programming and debugging the process. In this tool, the user can automate web applications, window and excel applications. we can easily deploy the code through the control tower. we can see the status of the code running process in the control tower. Cons In this tool, I found some challenges to automation the excel application like inserting column, removing column. It's quite difficult to understand the behavior of tool. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RS Reetha S. RPA Developer Information Technology and Services ### "Overview on Assist Edge RPA" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 17, 2023 The platform is user-friendly and that is easy to use and configure.The platform has a wide range of integrations and can be used with a variety of different systems and applications. Pros \* It allowed us to automate processes quickly and easily, without disrupting existing systems. \* The customer service and technical support were excellent, allowing us to get assistance quickly and efficiently when needed.\* The user-friendly interface made it easy for us to set up and maintain our automation processes. Cons \* One of the least liked aspects of Assist Edge RPA is its lack of flexibility in terms of its functions.\* Assist Edge RPA does not offer a wide range of features. Switched from [UiPath](https://www.capterra.com/p/135186/UiPath-Robotic-Process-Automation/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NT Nihilkumar T. Assistant Manager Information Technology and Services ### "AssistEdge Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 March 17, 2023 Pros Even though this tool is not much popular among the other RPA tools in the market, it is cost efficient and it does its job perfectly. Still we are getting the updates on the tool to make more robust. Cons The activities are not collapsible, which makes the developer scroll right and left in the code. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/197408/AssistEdge-RPA/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)