# AssistEdge 20.0 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is AssistEdge 20.0 the right Robotic Process Automation solution for you? Explore 12 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/197408/n8n/reviews --- AssistEdge 20.0 4.4 (12) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated December 14th, 2025 # Reviews of AssistEdge 20.0 Ease of use 4.4 Customer Service 4.3 ## Showing most helpful reviews Showing 1-12 of 12 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Natalia S. Salesforce Developer Market Research Used the software for: 2+ years ### "Complete action orchestration" December 7, 2022 4.0 It is a good tool for growing companies that already handle large amounts of information because it will help them from the beginning. Pros It is a good system when working with large amounts of reports or important data for the company. In general, this system connects well and quickly with the database, and its process automation systems are usually understandable, something that is beneficial because it does not It is necessary to have previous training to implement it Cons There are slightly more advanced systems, but it does not mean that this tool is not good, it allows you to connect in less time with data or even with others without having to worry about security or that the functions must be monitored Review Source VP Viveka P. Associate Information Technology and Services Used the software for: 1-2 years ### "AssistEdge RPA" March 23, 2023 5.0 Overall, Assist Edge is an intelligent automation platform developed by Edge Verve, It is designed to automate tasks with improved efficiency, reduces costs and also offers a wide range of automation solutions, including robotic process automation(RPA), artificial intelligence(AI), and cognitive automation. Pros Assist edge is an excellent tool for automation with better performance which allows users to use resources efficiently. It also reduces the risk of data breaches and does not allows sensitive data over the network. It offers drag and drop features and supports web automation, excel automation, outlook automation and more with lowcode API integration. Moreover, it offers the best feature of Control tower which helps to set-up and manage the robots running on remote machines. Assist edge tool is not so expensive as it reduces the cloud infrastructure cost. Proper documentation and training materials are available and easily accessible which will be helpful for new learners.The Results and Performance will be accurate with increased reliability. Cons Support for the tool may not be readily available, Users may need to rely on community forums to troubleshoot their issues. Review Source mayank T. Executive IT Marketing and Advertising Used the software for: 2+ years ### "Could become great but needs lot of improvement" April 22, 2021 3.0 Overall experience has been good. It has provided worth to lot of clients but it has limitation which is a down side. It needs improvement to compete in the long run. Pros The attended automation part is the best in the game. It's UI is helping a lot of companies handle their work load. The deployment and management part is very easy and user friendly. Cons More features need to be added as it has limitation with what can be automated using this software. It's incapability to connect with 3rd party application for OCR. it is more on the coding side and no code/low code part is not applicable for it. Review Source SR Sandra R. Coordinator Computer Software Used the software for: 1-2 years ### "Advanced RPA Tool- Assist Edge" August 22, 2023 4.0 Assist Edge's scalability and security are highly impressive, which makes the user feel comfortable with this!The feature of having drag-and-drop, capturing user processes, and tracking processes running on workflow machines are great and very useful for automating. Pros Assist Edge features and capabilities help business organizations to achieve their business requirements. It provides a standard and good quality solution to the business needs. It has a strong position in the market. Customer centre offers by Assist Edge are very helpful. Cons Assist Edge is not simple as other automation tools. The installation process needs more human interventions.Selectors are not constant every time. Hence, it's hard to predict and develop. Review Source JK Jothika K. RPA Developer Information Technology and Services Used the software for: 2+ years ### "Assist Edge RPA-Tool for Automate" May 2, 2023 4.0 Good automation tool for a simple process with its good features and functionality. Pros This automation tool helps you to build a workflow in an easy and effective manner. It offers drag and drop and it is good in email automation and Excel automation. We can integrate custom code like C#, and JavaScript. Cons Licensing of AssistEdge is expensive. It would be great if we can integrate third-party applications like Python. Creation and Assigning Robot is restricted for users. Review Source TS Thomas S. Assistant Manager Hospital & Health Care Used the software for: 1-2 years ### "Good Automation Tool - AssistEdge" April 18, 2023 5.0 This tool is valuable for its price. The runtime would be minimal. The enterprise level has good features and I got good customer support. Pros The automation tool provides easy and effective features like drag and drop activities, Invoking various codes (such as C++, and Java), and maintenance of variables and arguments.Assist Edge RPA tool is very effective in automating web and Windows applications.The process of publishing and deploying the process is quite easy. Cons The process that is published/deployed is available to every user at the enterprise level. Although it is good, it may lead to loss of code, and someone mistakenly made changes in our process. Review Source RS Reetha S. RPA Developer Information Technology and Services Used the software for: 6-12 months ### "Overview on Assist Edge RPA" March 17, 2023 5.0 The platform is user-friendly and that is easy to use and configure.The platform has a wide range of integrations and can be used with a variety of different systems and applications. Pros \* It allowed us to automate processes quickly and easily, without disrupting existing systems. \* The customer service and technical support were excellent, allowing us to get assistance quickly and efficiently when needed.\* The user-friendly interface made it easy for us to set up and maintain our automation processes. Cons \* One of the least liked aspects of Assist Edge RPA is its lack of flexibility in terms of its functions.\* Assist Edge RPA does not offer a wide range of features. Review Source SR Siva R. ASSOCIATE Information Technology and Services Used the software for: 1-2 years ### "AssistEdge RPA" April 13, 2023 5.0 Pros Assist Edge RPA tool is one of the best automation tools with familiar drag and drop features. It has the user-friendly interface and training documents are also provided which will be easier to new learners. And the execution speed is very fast when compared with other tools. There is an additional feature called Control tower where it helps to manage our robots and helps to set triggers. It is the cost-efficient tool where web automation plays the major role with more accuracy. Cons The only drawback is there is no online active community forum. Review Source YR Yathurshini R. Associate Information Technology and Services Used the software for: 1-2 years ### "Assistedge tool review " June 2, 2023 4.0 Pros AssistEdge is one of the amazing RPA tool which makes automation more easier. It has the easy user interface with drag and drop activity features. There is an additional feature of Control tower where we can manage our robots and triggers. Integration is much easier when compared with other tools. Infosys team also provides training videos and documentation to learn tool more easier, which helps new users to acquire knowledge on the tool. Cons Sometimes the tool hangs while using it. Review Source KR Keerthana R. Associate Information Technology and Services Used the software for: 1-2 years ### "AssistEdge Review" March 23, 2023 4.0 Overall, the performance of this tool is good. Pros Assist Edge is the easiest tool to develop the automation process. It offers a feature such as drag and drop programming and debugging the process. In this tool, the user can automate web applications, window and excel applications. we can easily deploy the code through the control tower. we can see the status of the code running process in the control tower. Cons In this tool, I found some challenges to automation the excel application like inserting column, removing column. It's quite difficult to understand the behavior of tool. Review Source KJ Kondal J. System Engineer Computer Software Used the software for: 6-12 months ### "Assist Edge - AutomationTool" April 18, 2023 5.0 Assist Edge provides good enough features to users who are beginners to automation. The version controls of a process are the best thing that I can see here. Pros Even though this automation tool is not so popular, I found this tool good and user-friendly. The features in AE such as process/project maintenance along with its status, inbuild activities and Version controls are impressive. We can integrate different applications like SAP, SharePoint, Email, PDF, etc. Cons It lacks some features in the looping mechanism and not having specific activities for Excel automation. Review Source NT Nihilkumar T. Assistant Manager Information Technology and Services Used the software for: 6-12 months ### "AssistEdge Review" March 17, 2023 5.0 Pros Even though this tool is not much popular among the other RPA tools in the market, it is cost efficient and it does its job perfectly. Still we are getting the updates on the tool to make more robust. Cons The activities are not collapsible, which makes the developer scroll right and left in the code. 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