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Cloud-based small parcel management software that audits small parcel and freight for Fedex, UPS, and DHL invoices for refunds owed while providing total visibility and transparency into small parcel spend. Screenshot verification of refunds are provided along with a user-friendly interface. Other services include Carrier Agreement Optimization (CAO), GL-Coding, and Carrier Payment Remittance.
Provider
Betachon
Located In
United States
Foundation
2009
Open API
Unverified
Deployment
Cloud, SaaS, Web-Based
Mobile Apps
Android, iOS
Training
Live Online
Support
Phone Support, Email/Help Desk, Chat, Knowledge Base, FAQs/Forum
Industries include: medical equipment, apparel & clothing, sport equipment, consumer electronics, wholesale
Content Source: Betachon Freight Auditing
Green rating bars show the winning product based on the average rating and number of reviews.
Betachon Freight Auditing Reviews
Pros
This, coupled with their excellent support and advanced online platform, makes Betachon an invaluable partner for any business looking for a reliable and cost-effective freight auditing solution.
I like the heat map and reposting tools. But more importantly the customer care is superb.
Overall it has been great. The people are nice, knowledgeable, and helpful whenever I need them.
Me and My team overall have a great relationship with Betachon they are very good at what they do and they know how to communicate with us on any situations we use them for.
Cons
Haven't seen to many difficulties with it so far.
No option to use UPS for domestic shipments. Fedex typically has bad service in the area.
At times it can be difficult to reach customer service when trying to inquire about an issue.
They've given us money back on delayed shipments.
"Good/simple solution"
Overall: Solid package
Pros: Ease of roll out. Claims feature allows for each submission of claims.
Cons: Reporting for identifying rate issues can be improved on.
Vendor Response
"Exceptional Freight Auditing Service - Betachon Delivers Savings and Superior Support"
Overall: I've been using Betachon Freight Auditing for a while now, and I couldn't be more satisfied. Their customer support is stellar—knowledgeable and responsive. The user-friendly online portal, equipped with robust analytical tools, has streamlined the auditing process, making it efficient and accessible. What sets Betachon apart is their ability to save my company a significant amount of money. Their diligent auditing catches overcharges, ensuring accurate billing for the services received. This, coupled with their excellent support and advanced online platform, makes Betachon an invaluable partner for any business looking for a reliable and cost-effective freight auditing solution. Highly recommended.
Pros: The online portal offered by Betachon is a game-changer in the freight auditing industry. It is not only user-friendly but also provides access to a wide array of data analytical tools. This streamlined platform has made the auditing process incredibly efficient, allowing me to easily monitor and analyze the performance of my shipments. The convenience and accessibility of the online portal have been pivotal in enhancing my overall experience with Betachon.
Cons: Nothing has been identified to date. The level of service has been incredible.
Vendor Response
"Clever Idea"
Overall: Our shipping is somewhat straightforward, but it has been nice to see our shipments being monitored and qualified as eligible for a refund without any effort.
Pros: I like that I can benefit from the product without actually doing anything to make it happen.
Cons: There were no issues that I have experienced difficulties at this time.
"Partners for over 6 month - very happy so far"
Overall: Hassle-free and accommodating
Pros: Hands down the account management and support. Always willing to handle any questions or accommodate requests. They've also been proactive in offering additional services that they think could produce additional savings.
Cons: Nothing that comes to mind, honestly the main take away for me is that I don't have to check everything all the time.
"Fantastic Claims Automations "
Pros: Betachon has streamlined our claims filing with UPS. With their automatic claim filing feature, we have drastically reduced the amount of time spent filing claims. While we did not have the time prior to Betachon to search for delayed deliveries on shipping methods like Next Day Air and Second Day Air, we now automatically have claims filed and being awarded those claims. Its been a huge value add to our business and that of our customers.
Cons: Betachon has been great! I have no negatives to report!
