# Page 2 | UZIO Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is UZIO the right Human Resources solution for you? Explore 95 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/197459/UZIO/reviews --- UZIO 4.5 (95) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of UZIO ## Showing most helpful reviews Showing 26-50 of 95 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use EC Emily C. Account Manager Insurance Used the software for: 2+ years ### "Great Solution for SMBs" June 4, 2020 4.0 Uzio is the perfect solution for our smaller clients who are transitioning away from paper-based enrollments. The basic platform is clean and straightforward, and clients can take advantage of the premium modules as they become more comfortable with online benefit administration. Pros Uzio is intuitive and extremely easy to build for our clients. I really appreciate the level of control we have in maintaining the client portals; we can make changes and fix errors instantly instead of waiting days (or longer) for a service team to do it for us. If their are issues we can't resolve on our own, our the Uzio team is extremely responsive and investigates things quickly. They are also very proactive about supporting our needs as brokers and asking for our perspective and input regarding future product enhancements. Cons We had difficulty with the payroll integration back when they partnered with Execupay (we have not tested the integration they've since developed in-house). Alternatives considered [Ease](https://www.capterra.com/p/156433/EaseCentral/)[Employee Navigator](https://www.capterra.com/p/135330/Employee-Navigator/)[Maxwell Health](https://www.capterra.com/p/143519/Maxwell-Health/) Review Source Response from UZIO August 24, 2020 Thank you for the positive and encouraging feedback, and we are thrilled to hear how much the Uzio platform has assisted you to manage your benefits business! As of 2020, Uzio Payroll is now developed in-house instead of relying on a third-party provider. As a result, our BenAdmin, HR and Payroll offerings are now fully integrated and in control by our team. RB ROBERT B. BROKER Insurance Used the software for: 6-12 months ### "DID NOT MAKE FULL DISCLOSURE AT TIME OF PRESENTATION" May 28, 2020 1.0 FINALLY, UZIO CONFIRMED THAT THEY COULDN'T PROVIDE THE BENEFIT COSTS AND EXPLANATION OF THE LTD, BASIC AND VOLUNTARY LIFE. THEY THOUGHT THEY COULD HAVE THESE BENEFITS AVAILABLE IN SEPTEMBER WHICH IS WHAT WE TOLD THE CLIENT BUT NOW THEY HAVE CONFIRMED THAT IT WONT BE AVAILABLE THEN EITHER. AS I WORKED WITH UZIO AND THE STAFF OF THE GENERAL AGENCY, I CAN SAY I HAVE NEVER BEEN SO DISAPPOINTED IN UZIO'S LACK OF CUSTOMER SERVICE. THEY MADE YOU FELL LIKE THEY ARE THE CUSTOMER NOT US. I'VE BEEN AN INSURANCE BROKER FOR OVER 53 YEARS AND THIS IS WITHOUT A DOUBT ONE OF THE WORSE VENDORS I'VE EVER WORKED WITH. I'VE TOLD THE GENERAL AGENT THAT I WILL NOT USE THEM WITH ANY MORE OF MY CLIENTS. Pros WHAT THE SOFTWARE WAS PROGRAMMED TO DO WAS OK BUT THE PRESENTATION TO THE CLIENT WAS THAT UZIO COULD COMMUNICATES ALL OF THE EMPLOYERS BENEFITS TO THERE EMPLOYEES. UZIO SHOULD OF FIRST REVIEWED ALL OF THE BENEFITS THE EMPLOYERS WAS OFFERING TO THERE EMPLOYEES BEFORE THE PRESENTATION. IT WOULD OF SAVED A LOT OF EMBARRASSMENT. Cons THE SOFTWARE IS WELL SHORT OF BEING ABLE TO COMMUNICATE EMPLOYER BENEFITS TO EMPLOYEES. THIS EMPLOYER OFFERED SEVERAL MEDICAL PLAN OPTIONS, DENTAL, VISION, LTD , BASIC LIFE ALL 100% EMPLOYER PAID PLUS EMPLOYEE AND SPOUSAL VOLUNTARY LIFE. THE SOFTWARE WAS NOT CAPABLE OF SHOWING THE LTD, BASIC AND VOLUNTARY LIFE. I ALSO FOUND THAT THE STAFF WAS NOT FAMILIAR WITH READING AND UNDERSTANDING INSURANCE CONTRACTS. TO MUCH TIME WAS WASTED IN CORRECTING AND EXPLAINING THERE INPUT. Review Source Response from UZIO September 3, 2020 We appreciate your inputs, and learned your case in detail, and found that we were requested to upload data of the past 2 years which was not in the same format so it was supposed to be done manually. We had to reload group data 5 plus times due to inconsistent information received from the GA. Our customer success team really tried hard to accommodate the requirements but a few were out of the scope as we discussed initially over the call. We would love to work with you in future as our offerings would grow. For any further assistance, please reach out to info@uzio.com Lenin K. System Engineer Information Technology and Services Used the software for: 1-2 years ### "Uzio Producy is Great" May 19, 2021 5.0 Great program for employees and very helpful staff help make this super easy to use. We have been using it for over 2 years for our employees and it has been great. The best part about it is that it's very easy to process and what's even better that is it is even easier to finish. I would be highly surprised if anyone says they have any issues with the platform on their end. Pros Uzio is helping our staff quickly apply for all insurances available for themselves and their families. These benefits have been great for our staff and all others interested. We love taking advantage of the offers within Humana for the next year, allowing us to stay healthy and be more diligent in regard to our health. Cons I haven't been able to determine what I dislike about this product. It allows you to view employee's birthdays and handle any internal HR questions via the application. Our HR teams would like to see more integration with our Microsoft applications, allowing them to interact with staff more, including scheduling and praising. Review Source Rekesh S. Accounting Associate 2 Financial Services Used the software for: 6-12 months ### "User Friendly software " February 28, 2021 5.0 Pros All the selections are in ease of access, instructions are user friendly, and understandable and to select choices, has a smooth transitions of the selections. Cons currently none have not got any errors all are user friendly and clear to understand. Review Source AJ Amanda J. Benefits Analyst Insurance Used the software for: 2+ years ### "UZIO Review" June 2, 2020 3.0 UZIO has been great for our smaller groups without a benefits or payroll platform. They way we are established with UZIO, it is a starter system. Pros Ease of use on the end user side is great. Auto communication for benefits enrollment is awesome. Cons No file feeds with the exception of Discovery Benefits. There is no ADHOC reporting. Proposal set-up can be tedious. Benefit set-up for Disability plans is limited. Reason for choosing UZIO Agreement when UZIO was hCentive to establish file feeds with carriers. Review Source Response from UZIO August 24, 2020 Thanks for the feedback, specifically regarding reports, which we will look to address in a future product release. Additionally, we are always happy to work with the broker to make introductions to your carrier contacts and help you get EDI files established for your book of business. SM Sandie M. Controller Construction Used the software for: 6-12 months ### "Awesome company" October 22, 2020 5.0 Love it! Pros I love how user friendly it is, even my staff has no issues with using it, which is HUGE! Cons Absolutely nothing. We love everything about this system. Switched from [TriNet](https://www.capterra.com/p/192254/TriNet/) TriNet is the absolute worst company, terrible customer service. Review Source PY Phyllis Y. Assoc. VP, HR Wholesale Used the software for: 6-12 months ### "Uzio Feedback " June 3, 2020 4.0 Overall we have had a positive experience with our transition to Uzion. I will admit it was frustrating at first due to the transition being done right before open enrollment, which caused delays and benefit elections to be entered incorrectly, resulting in multiple corrections after the fact. Pros As the Administrator, I am able to log in and act on behalf of the employee. This allows me to assist those employees who may not have access as needed and/or technical skills to navigate the process. I also like the reporting functions, to be able to run reports for employee benefits; to ensure benefit elections match provider billing statements. Cons The availability for the administrator to have access to the benefit coverage documents that can only be seen under the employee tab and their individual elected benefits. Reason for choosing UZIO We had only used Paycor for a short time frame before switching to Uzio, therefore we were not utilizing it's full potential and was able to integrate the assistance from our benefits broker. Review Source JW Jennifer W. Sr Benefits Partner Human Resources Used the software for: 2+ years ### "User Friendly Software" May 11, 2020 5.0 We have had an amazing relationship with Uzio and their support team from the day we started working with them. Any time there is a question, support is extremely helpful in getting it resolved in a timely manner. Pros The portal is very user friendly and easy to maneuver. I like the ability to be able to act on behalf of our employees . Cons I would not say I dislike anything about the product, as the support team is always eager to make the system work to the best of their ability to meet our clients' needs. Review Source DB Danine B. Group Benefits Specialist Insurance Used the software for: 6-12 months ### "Not as easy as it looks" June 2, 2020 4.0 I am using the software to provide online enrollment for clients. I had lots of questions during the process of loading client information. The Uzio team was very responsive and helped me complete the project. Pros Once the information is loaded in the system, the employee experience is great. Cons It is not as intuitive as I expected. I am unable to customize menus. I needed lots of help setting up a client. Now that I have gone through the entire system it will get easier. Reason for choosing UZIO Uzio seemed to have more features such as HR components. Switched from [NextAgency](https://www.capterra.com/p/171245/NextAgency/) I wanted more online enrollment capabilities. Review Source Response from UZIO August 24, 2020 Thank you for your review, and glad to see that you feel more confident in using the system. Given the sheer amount of data requried to get an Open Enrollment operational for a client, we realize the setup process can take some time--which is why we align a dedicated service representative to load your data to the system. If you have any questions about the set up process, you can always reach out to your dedicated service representive. VR Verified Reviewer Product Manager Human Resources Used the software for: Less than 6 months ### "Simple and easy to use!" August 2, 2021 4.0 Super simple. Easy layout and provides all the benefits that I need. I've only been using it for a month now but compared to other HR and payroll softwares that I've used in other jobs, this one stands out as being the most user friendly. Pros The benefits breakdown! Super easy to find my medical and dental coverage. I also enjoy the home page dashboard. Easily shows me my time off, co-workers anniversaries and other tasks that I need to get done. I've also found it very easy to download my paystubs. The PDF downloaded is clean, and simple to read through. Cons Would like to see a time off calculator which shows me how much time I will have off in the future. For example, if I'm taking PTO in 6 months from now, I'd like to see how much "anticipated" time off I will have. This has been helpful for me in other jobs so that I can plan out my vacation days a lot easier. Review Source KO Kathi O. CFO Professional Training & Coaching Used the software for: Less than 6 months ### "Great new product in a crowded space" October 13, 2020 5.0 My job has become more efficient from hiring to onboarding to offering benefits to our team. Enrollment period will be managed professionally and our employees now have a platform to log in and view their benefits, payroll, etc. They took our small business and made us look like a big corporation. Pros Integration was extremely easy, their team is amazing and responsive. Great features that encompass the full spectrum. A game changer for a small business looking to simplify and improve benefits to their team. Cons Features are still being built out - especially in Payroll. BUT I know when they are complete, it will be the easiest payroll product out there. Reason for choosing UZIO Recommendation from a colleague Review Source RH Ross H. Electrical Ops Machinery Used the software for: 1-2 years ### "Great Product" June 30, 2021 5.0 Great experience Pros The thing i liked most about this software was it was Easy to use. Cons The thing i liked the least about this software was its color scheme. Review Source NN Natalia N. Surgeon Hospital & Health Care Used the software for: Less than 6 months ### "Benefits" August 4, 2021 5.0 Very easy, straightforward Pros Easiness to work with and to communicate Cons Not necessarily any inconveniences noted Review Source JR Jessica R. Licensing Retail Used the software for: 2+ years ### "Recommend 100%" February 26, 2021 5.0 Uzio is a great software Pros UZiO is an easy to use software that walks us through the benefits enrollment process every year. It is very simple to use website. Cons Our company does not use UZIO for any other features. Review Source JR John R. Sales Packaging and Containers Used the software for: Less than 6 months ### "UZIO is great!" May 21, 2021 5.0 My overall experience with UZIO is wonderful. Pros What I liked most about the software is how easy the navigation is. Cons I would suggest to be able to compare health plans with or without dependents on the same page and not go back and forth. Review Source AD Anna D. Account Manager Food & Beverages Used the software for: Less than 6 months ### "New User Feedback, at first Glance" June 21, 2021 3.0 Pros I appreciate the ease in setting up and completing tax documents. The time off and sick leave process seems very simple to use. Cons I wish the app was more user friendly and allowed for more features. I would like to see the company connected more through profiles, graphs, mission statements, etc... Review Source BF Brenda F. Accounting Manager Consumer Services Used the software for: 1-2 years ### "UZIO Review" May 28, 2020 5.0 I think that it is a great product. Saves me quite a bit of time as a part-time HR person. Pros This software is provided to our company via our 3rd party financial company. I can enter employee information only once, rather than numerous times in our health care/other insurance provider's software. Cons Although I expect our 3rd party financial company to take the data that I entered in UZIO and forward it to the proper healthcare/insurance providers, some times errors are made by them. Review Source GS Gretchen S. Account Manager Insurance Used the software for: 6-12 months ### "Althans review" December 24, 2019 5.0 Pros It's very easy for our clients to use and it makes the HR department's jobs much easier. We will be more likely to retain groups due to using this software. Cons It doesn't offer all of the coverage options and the flexibility that we need for the needs of our groups. Review Source ND Nick D. System Engineer Information Technology and Services Used the software for: 2+ years ### "Uzio portal" October 4, 2021 5.0 Pros The portal is very easy to access and use. User-friendly, self-explanatory interface Cons I didn't find any significant cons. Overall had a good experience Review Source GH Gwen H. Office Manager Medical Practice Used the software for: Less than 6 months ### "Semi useful product" September 15, 2020 3.0 Pros Product easy of access allows employees to see enrolled benefits Cons Product is not very functional you can not use it for any other reason besides viewing the name of the enrolled benefits Review Source Response from UZIO October 21, 2020 Dear user! Our records indicate that you are using the UZIO BenAdmin software via one of our Broker partners to enroll in company benefits. This system allows your broker to easily enroll you in your benefits in an all-digital manner and get those enrollments over to the carrier partners. Also, you can manage any changes to your enrollments throughout the year in the event that a New Hire comes on board, or you have a Life Status Change. We request you work with your Broker to understand the full life cycle of what this system can be used for, including add-ons related to HR and Payroll functionality. Or contact your account manager to set up everything. Looking forward to a longer partnership! TS Tirath S. Sr. Director Marketing Financial Services Used the software for: 6-12 months ### "Amazing portal" December 31, 2020 5.0 Overall it has been wonderful Pros We were using highly paid software but when we saw the free trial of UZIO, we were amazed. All the required features were available at affordable pricing. Even the customer service is amazing. We just love it Cons Nothing till date. It has almost all the features a small business would require Review Source EN Ethan N. Production Coordinator Construction Used the software for: Less than 6 months ### "AMAZING HR SYSTEM!!!" February 8, 2021 5.0 UZIO has awesome customer service, their program is easy to use, and I have no complaints about anything. Pros I love how easy the user interface is for UZIO. I like how I can find anything of importance document wise with ease. I love how much easier it is to use this compared to other programs we have used in the past. I have heard from our boss how much better the pricing is as well. Cons I don't have any significant problems with UZIO or the software. Review Source DB Danika B. Account Manager Insurance Used the software for: Less than 6 months ### "Easy to use " August 10, 2021 5.0 Pros The ease of clocking in and out, seeing paystubs in one place Cons Not being able to see my hours by the week, only able to see total hours over two weeks. Review Source RG Rebecca G. Processing Technitian 2 Medical Practice Used the software for: 1-2 years ### "Easy to Use" July 21, 2021 5.0 Pros This software is easy to use when selecting my benefits each year, it properly explains what all the options are and pricing differences. I actually understand exactly where my money is going to each month per benefit. Cons The home page could be more inviting, or even completely removed. but does not provide any necessary information. Review Source JH Joanne H. SR HR Generalist Hospitality Used the software for: 6-12 months ### "Uzio" June 9, 2020 5.0 Very happy with the software and using UZIO on a daily basis Pros Has all the pertinent information that we use at the corporate HR level. Cons there is nothing i dislike about this software Review Source Similar Products Featured ## Related categories [Benefits Administration](https://www.capterra.com/benefits-administration-software/)[Payroll](https://www.capterra.com/payroll-software/)[Direct Deposit Payroll](https://www.capterra.com/direct-deposit-payroll-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.