--- title: "SpotOn Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about SpotOn Software - reviews, pricing plans, popular comparisons to other Restaurant POS products and more." source_url: "https://www.capterra.com/p/197473/SpotOn-Restaurant/" page_type: "product" language: "en" publication_date: "2026-11-09" --- # SpotOn Software Review 2026: Features, Integrations, Pros & Cons Last updated on November 9, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) SpotOn ## What is SpotOn? We help you run your restaurant seamlessly, so you can focus on what really matters—creating exceptional experiences. Our completely customizable, easy-to-use POS solution streamlines the transition for your team. The user-friendly design speeds up checkout and simplifies menu management. Plus, you can make data-driven decisions with robust reporting and visual dashboards. And with our award-winning sales and support teams at your side 24/7/365, you’ll have a true partnership you can count on. ## What is SpotOn used for? [Restaurant POS](https://www.capterra.com/restaurant-pos-software/)[Point of Sale](https://www.capterra.com/point-of-sale-software/)[Online Ordering](https://www.capterra.com/online-ordering-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 370 user reviews Reviews sentiment Positive 82% Neutral 4% Negative 13% Pros & cons Intuitive and accessible interface Efficient staff onboarding tools Recurring technical glitches Slow and inconsistent phone support Starting price $99 Flat Rate, Per Month Free trial not available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... - Customer Loyalty / 2025 - Retail POS System / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SpotOn?[Manage this product listing](https://www.g2.com/products/spoton/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SpotOn 4.2 (371) VS. [4.1 (555)](https://www.capterra.com/p/136301/Toast-POS/reviews/) Starting Price $99 Flat Rate, Per Month Starting Price $69 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (371) Ease Of Use 4.2 (711) Value For Money 4.2 (352) Value For Money 3.8 (571) Customer Service 4.2 (362) Customer Service 3.7 (621) ## SpotOn alternatives [3.8 (733)](https://www.capterra.com/p/152638/Epos-Now/reviews/) Starting price $349.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 68% of reviewers rated it above 4 stars [4.7 (42)](https://www.capterra.com/p/157466/Rezku-POS/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars Highest Rated [Restroworks](https://www.capterra.com/p/142877/Restroworks/) [4.9 (711)](https://www.capterra.com/p/142877/Restroworks/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/142877/Restroworks/) [Lavu](https://www.capterra.com/p/118828/Lavu/) [4.2 (259)](https://www.capterra.com/p/118828/Lavu/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 81% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/118828/Lavu/) [View all alternatives](https://www.capterra.com/p/197473/SpotOn-Restaurant/alternatives/) ## FAQs about SpotOn Overview ### What problems does SpotOn solve? SpotOn solves restaurant workflow gaps caused by separate systems for point of sale, online ordering, menus, payments, staff timekeeping, and sales reporting. Restaurant owners, managers, accountants, servers, and kitchen teams use it to update items quickly, track labor and sales, process orders faster, manage modifiers, and train new staff. Answer based on 189 reviews Overview ### Which roles and teams benefit most from SpotOn? SpotOn is most used by business owners, owner-operators, and executive leaders who oversee payment processing, sales reporting, and day-to-day financial decisions. General managers, operations leaders, and district managers use it to manage locations, staff activity, and customer transactions, while office managers support back-office reporting and administrative payment tasks. Answer based on 371 reviews Overview ### What company size and industries is SpotOn built for? SpotOn is a restaurant and retail management system primarily used by small businesses, which account for 96% of reviewers, especially Restaurants at 45%. It also serves Food & Beverages businesses (25%) and Hospitality organizations (7%), with limited adoption among midsize businesses (4%) and enterprises (1%). Answer based on 371 reviews Features and Usability ### What are the key features of SpotOn? SpotOn includes payment processing for debit, credit card, electronic, and online payments; restaurant POS functions for order entry and order management; and reporting tools with sales reports, transaction history, and detailed business data. Mobile access supports reviewing operations away from the counter. Answer based on 73 reviews Pricing ### How much does it cost and what fees or limitations are included? SpotOn starts at $99 per month for Counter-service, plus 3 per employee and 1.99% plus 25 cents processing for most cards. Full-service starts at 135 monthly with the same employee and processing charges, and a free version is available. Reviewers often call pricing competitive, though some reported changing monthly fees and hardware-related costs. Answer based on 35 reviews Integrations ### Which third-party tools and platforms does SpotOn integrate with? SpotOn integrates with Apple Pay for contactless payments, along with restaurant operations, accounting, delivery, and workforce platforms. Its catalog also includes 7shifts, DoorDash for Merchants, QuickBooks Online Advanced, Paycom, Paylocity, HotSchedules, and MarginEdge, among more than 20 available third-party integrations. Answer based on 55 reviews Getting Started and Support ### How easy is it to onboard and train a team on SpotOn? SpotOn offers in-person training, live online sessions, webinars, documentation, and videos. Reviewers report that front-of-house staff and new servers often learn daily use quickly, while managers and admins need more time for menu setup, reporting, back-office tasks, and advanced configuration. Some teams cite inconsistent training or delayed implementation support. Answer based on 34 reviews Getting Started and Support ### What customer support options does SpotOn offer, and how do users rate the experience? SpotOn offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live representatives, and chat. Many users report fast, knowledgeable assistance and helpful onboarding, especially from local contacts. Others cite inconsistent expertise, slow follow-up, repeated explanations, and difficulty resolving escalated, weekend, or complex issues. Answer based on 176 reviews Restaurant management ### How well does SpotOn work for restaurant management? SpotOn supports restaurant management with integrated POS, online ordering, payments, menus, marketing, and reporting. Restaurant owners and staff often find daily order entry, employee tasks, and sales visibility easy to manage, while some high-volume venues report setup complexity, limited customization, hardware reliability concerns, and delays resolving urgent operational issues. Answer based on 64 reviews ## Who uses SpotOn? Based on Capterra reviews from the past 3 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Intuitive and accessible interface 85% positive reviews out of 106 Most reviewers describe ease of use as a highlight, citing straightforward navigation and simple system setup. Recurring technical glitches 60% negative reviews out of 67 Some users say bugs and issues disrupt operations, with frequent glitches and slow problem resolution impacting business. Stephen B. CFO, 2 - 10 employees. "Constant problems with the register and system and poor to no response time. " Efficient staff onboarding tools 85% positive reviews out of 41 Most reviewers find staff management easy, with intuitive training, quick onboarding, and seamless payroll processing. Slow and inconsistent phone support 60% negative reviews out of 43 Some users report phone support is difficult to reach, with slow callbacks and unresolved issues after multiple attempts. Rachel A. owner, 11 - 50 employees. "has the occasional glitch and the phone customer service line can be tricky and take a long time to get through/get a call back sometimes" Streamlined employee training process 84% positive reviews out of 25 Most reviewers indicate training and learning curve is manageable, with fast onboarding and helpful support resources. Kate C. Director of Events and Community Engagement, 51 - 200 employees. "We used micros before and this is night and day improvements and ease of training, improvements and edits." ## Features AI summary Based on 1,992 Restaurant POS reviews Capterra data shows that buyers of Restaurant POS rank the following features as their top priorities: - **Order Entry** (**51%** of reviewers rated this feature as critical) - **Sales Reports** (**47%**) - **Payment Processing** (**55%**) SpotOn supports all three features that reviewers rate as most important: **Order Entry**, **Sales Reports**, and **Payment Processing**. Together, these capabilities help restaurants take orders accurately, track performance through clear reporting, and process transactions efficiently, allowing teams to manage daily service with better speed and control. Order Entry 4.0 (66) 65.15% of 66 reviewers that rated this feature as important or highly important Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries Sales Reports 4.2 (115) 54.78% of 115 reviewers that rated this feature as important or highly important It gives you clear, downloadable sales reports that are easy to read and access, helping you track daily and monthly performance. Users think the reports are valuable and convenient, though some mention navigation challenges and needing multiple sites for complete information. Order Management 3.9 (60) 40.00% of 60 reviewers that rated this feature as important or highly important Manage and track customer orders for goods, investments, or any other purchases Reporting/Analytics 4.3 (148) 52.70% of 148 reviewers that rated this feature as important or highly important SpotOn offers detailed, real-time reporting that helps you monitor business performance and analyze sales data from anywhere. Reviewers appreciate the clean, accurate, and user-friendly reports, though some mention difficulty finding specific data and navigating multiple websites. Online Ordering 4.0 (41) 51.22% of 41 reviewers that rated this feature as important or highly important Tracks and processes online orders Payment Processing 4.0 (173) 57.80% of 173 reviewers that rated this feature as important or highly important With this capability, you can process payments quickly and securely, supporting various payment methods and next-day deposits. Some reviewers find payment processing fast and easy, but others report issues with refunds, fees, customer service, and occasional device glitches. SpotOn 122 features Define levels of authorization for access to specific files or systems Integrate with a third-party accounting system Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Pre-authorize credit cards to run the total charges that guests accumulate throughout their time at bars The ability to identify a barcode on or within an image or packaging Scan barcodes to ensure accurate pricing and label tracking Create, manage, and send invoices or bills to customers Accounting functionality within the system, not requiring integration with third-party tools Notifications/alerts for upcoming events or tasks Track and interpret campaign performance metrics Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Plan and strategize marketing campaigns Set campaign schedules by selecting start, pause, and end dates Group campaigns by project, client, or campaign for better management. Process of managing an organization's cash resources, including cash on hand, investments, and bank account balances Manage various distribution channels, build relations with channel partners, and track their performance Track employees' arrival and departure timings for payroll purposes Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Accept and process credit card transactions Record customer information, purchase history, and other notes A collection of customer information such as contact details, demographics, previous interactions, etc. Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Access previous interactions or concerns to maintain customer relationships Process of dividing customers into groups based on common characteristics Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications A note of the expected delivery date and time Manage order deliveries until they are received by the customers Track products that are for sale at a reduced price or part of coupon promotions Assemble applications and processes by dragging over and arranging pre-built components Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products Electronically collect payments for goods or services Digitally sign online documents Manage, store and organize emails within the system or via third-party apps Create and send email blasts/campaigns Pre-made examples and templates for emails Track employee schedules, availability, and performance across projects and tasks Tracks metrics that provide insight into how a user interacts with any interface or product Plan marketing campaigns for events Designed for bars, clubs, nightclubs, etc. Serves restaurants For Retail Stores Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus Monitor product stock levels Track and manage inventory levels to maintain proper supply Track stock count levels to manage product reordering Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items Captures invoice data and maintains comprehensive records for auditing and reporting purposes Allows users to view inventory and build a menu that's appropriate Report on the allocation and distribution of labor costs across projects Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases Create and edit a list of food/beverage items Access software remotely via mobile devices Make reservations on the go through a mobile device Clients can submit payments via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Manage multiple campaigns in one system Coordinate marketing efforts across channels (email, landing pages, social media, etc.) Manage and support multiple locations Identify, track, and respond to negative feedback Book meetings and appointments through a website or digital platform Tracks and processes online orders Accept and process online payment transactions Make and manage reservations online Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries Manage and track customer orders for goods, investments, or any other purchases Schedule an order online for a future time/date Track orders throughout the fulfillment process With this capability, you can process payments quickly and securely, supporting various payment methods and next-day deposits. Some reviewers find payment processing fast and easy, but others report issues with refunds, fees, customer service, and occasional device glitches. A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Accept and process customer payments for products or services using hardware and software Integrates with point of sale (POS) systems Track and manage the profit margin between the cost of a product and its selling price. Present a catalog of inventory that customers can view Design, communicate, and distribute incentives to perform a specific action Matrix barcode that stores information Analyze and gain insights into data in real-time Receive data and information in real time Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Receive system updates as soon as any changes are made Upload, track, and submit receipts in a central database Collection, analysis, and representation of numerical data and generation of reports to understand various patterns SpotOn offers detailed, real-time reporting that helps you monitor business performance and analyze sales data from anywhere. Reviewers appreciate the clean, accurate, and user-friendly reports, though some mention difficulty finding specific data and navigating multiple websites. Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event Planning and managing of resources and procedures to mitigate the impact of events and incidents Use the built-in point of sale or POS integration to streamline administrative and accounting operations across restaurants Tracking, organizing, and controlling retail inventory throughout the supply chain and sales process Manage sales in retail stores For retailers Track and facilitate returns of products sold Automatically monitor and receive alerts for any new online reviews Track and monitor reviews of products or services It gives you clear, downloadable sales reports that are easy to read and access, helping you track daily and monthly performance. Users think the reports are valuable and convenient, though some mention navigation challenges and needing multiple sites for complete information. Calculation of consumption tax imposed on the sale of goods/services Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. Online portal through which end users can access the system, manage tasks, or obtain information Generate separate bills for various meals and combos within a complete order Send promotional campaigns or transactional messages via text messages Send messages via SMS Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Market event via social media tools Distribute a bill into multiple payers according to the proportion suggested by the payers Manage the buying, selling, and holding of stocks Assign waitstaff and coordinate the table services Create, save, and re-purpose templates for emails, forms, etc. Set up connections to third-party platforms to improve business processes Capture and record the tips received by servers and manage their distribution between all types of workers in a restaurant Interactivity between software and users by touching areas on the screen of display devices Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period Interact with data visualization elements, such as charts and graphs, to drill down into data Record, update and manage waiting lists Customize website features Get Advice We can help you find the software with the features you need. Features 4.2 (371) 4.2 Based on 371 reviews ## Pricing Value for money 4.2 (352) Free Version [View pricing plan details](https://www.capterra.com/p/197473/SpotOn-Restaurant/pricing/) Quick start $0.00 It includes: - POS ordering & payments - Menu management - Table layout management - Reporting & analytics - Direct POS integrations - Installation - 24/7/365 support - Automatic software upgrades - Marketing - Review management - 15” SpotOn Station, guest-facing display, stand, cash drawer, receipt printer Counter-service $99.00 Flat Rate,Per Month It includes: - Commission-free online ordering - Order with Google - Scheduling - Payroll preparation - Tip management - Employee app - 10” SpotOn Counter, stand, guest-facing display, cash drawer, receipt printer Full-service $135.00 Flat Rate,Per Month It includes: - Digital menus - QR order and pay - Kitchen display system - 2-way text messaging - 15" SpotOn Station, stand, cash drawer, receipt printer, and kitchen display system Customize Your Own Custom quote available It includes: - Choose your own hardware configurations and number of stations - Reservations & waitlist - Custom website Value for money 4.2 (352) 4.2 Based on 352 reviews ## Integrations [ PayPal Payments](https://www.capterra.com/p/207944/PayPal/)[ Venmo](https://www.capterra.com/p/222572/Venmo-/)[ Paycor](https://www.capterra.com/p/133745/Paycor-Perform/)[ Paylocity](https://www.capterra.com/p/86714/WebPay/)[ Paycom](https://www.capterra.com/p/130949/Paycom/)[ 7shifts](https://www.capterra.com/p/123038/7shifts-Restaurant-Scheduling/)[ QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)[ Apple Pay](https://www.capterra.com/p/212840/Apple-Pay/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (362) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (362) 4.2 Based on 362 reviews ## User reviews Overall rating 4.2 Based on 370 reviews Filter by rating Counts reflect reviews available in this feed. 5(251) 4(53) 3(16) 2(6) 1(44) Mentioned topic Recent reviews first, then most helpful Horacio W. Director of Operations Used the software for: 3-5 years ### "Look No Further - SpotOn is what you need!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 19, 2026 Very happy and nothing to complain about! Restaurant Reporting is useful for restaurant management, and their credit card processing rates are very competitive, and the monthly software fees are a also great value. Pros SpotOn Merchant Support is the best - both phone support and account manager. We use a SpotOn handheld at outdoor events, and card payments are very easy. Cons Having to create marketing emails for each location instead of publishing one to multiple locations. SpotOn OLO's security could be improved. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Legal Assistant Used the software for: Less than 1 year ### "A Restaurant‑Focused All‑in‑One Platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 5, 2026 Overall, my experience with SpotOn was positive and well‑rounded, particularly for restaurant‑focused operations. The platform stands out for its all‑in‑one approach, combining POS, online ordering, marketing, and reporting into a single system that supports day‑to‑day efficiency. I found the interface intuitive for staff, and the restaurant‑specific tools helped streamline operations while providing useful insights into sales and customer behavior. That said, some aspects of the platform felt less flexible when it came to customization and advanced reporting. Certain configurations required additional steps or support, which could slow down implementation for more complex needs. Despite this, SpotOn remains a strong, restaurant‑centric solution that delivers solid functionality and value, especially for businesses looking for an integrated system designed with operators in mind. Pros What I liked most about SpotOn was its all‑in‑one approach tailored specifically for restaurants. The platform combines POS, online ordering, reservations, marketing, and reporting in a way that feels cohesive and practical for day‑to‑day operations. I especially appreciated how intuitive the system is for staff and how it provides useful insights to help operators better understand sales performance and customer behavior. The restaurant‑first focus made it feel purpose‑built rather than generic. Cons What I liked least about SpotOn was that some areas of the platform felt less flexible and more rigid to customize, particularly when tailoring workflows or reports to specific business needs. While the system is generally intuitive, certain features required additional steps or support to configure properly. There were also occasional limitations in reporting depth, which made deeper analysis more challenging for more complex operational needs. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Michael S. Chief Mischief Officer Used the software for: Less than 1 year ### "Ok POS, terrible developer experience - 26 days and still no API key" 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 2/10 April 17, 2026 SpotOn is a fine POS for in-store transactions. The product works. But the developer experience is nonexistent. We are building online ordering for a coffee shop that opens this week. The POS is installed, the website is live, the API spec is written. SpotOn is the only bottleneck. There is no escalation path, no public developer email that works (partner-support@ bounces), and no visibility into where your request sits in their pipeline. Pros In-store POS works well. Card processing is reliable. The hardware is solid. Reporting dashboard is decent for a restaurant operation. Cons API access process is broken. 26 days from first request to receiving a Google Form — not credentials, a form. No self-serve developer portal. No sandbox. No timeline given at any step. Stripe gives you keys in 30 seconds. Square gives you a sandbox in 2 minutes. SpotOn makes you email three people, wait through OOO auto-replies, and fill out an intake form just to start the approval process. If your business depends on a custom integration, budget a month of waiting. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer ADMIN Used the software for: 3-5 years ### "SpotOn Review " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 April 9, 2026 Overall, my experience has been great with spoton since i have been assigned to an engineering team that has been doing an exceptional job at fixing minor issues. Pros Being assigned to an engineer who fully understood our menu structure and was fast in responding and fixing our issues. Cons They did not assign us to an engineering team sooner to assist with structural issues in our brand's menu. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner Used the software for: Less than 1 year ### "SPOT ON is the WORST POS SYSTEM" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 1.0 1.0 Customer Service 2.0 2.0 Likelihood to Recommend 1/10 March 26, 2026 We purchased the spot on POS system about a two months ago for our restaurant. It has been a total disaster to say the least. The problems started almost immediately when they missed the installation date that we both agreed to. When they did finally install, their technician was an unprofessional buffoon. Upon arrival he disconnected our AV system and our back office system that was supposed to remain running until we could transfer over our gift cards. After unplugging everything, he then determined our wiring wasn’t sufficient for the new system. Mind you this is a few hours before we need to open for the day. Once he finally figured out the wiring was fine, he installed the system. 4 terminals and 8 handhelds along with several printers. Once the system was turned on, we noticed there were many missing items, buttons, categories, etc. all of which had been worked on and discussed in several zoom programming meetings. Now the fun starts. Prices are wrong, discounts are added instead of subtracted, gratuity can’t be added, printers malfunction, systems lose connectivity to the internet, handhelds don’t work, back up cell service fails, tickets won’t print to the kitchen, the list continues. The next day brought a fresh new set of challenges, including categories disappearing and previous day programming corrections being erased. As I sit here a month after system start up, problems still persist. All I can do is warn anyone thinking about purchasing this system regrets. We are still having problems with the system, accurate reporting, credit card processing and their ability to fix many of the problems with the system. Pros I originally purchased this system to replace my existing system. I wanted the cloud based system that wouldn’t fail during power outages and the handhelds were also a bonus. Cons It’s really hard to come up with a least favorite when there are so many issues that have gone wrong. I guess I would have to say Spot On’s inability to fix the problems is the biggest problem we have currently Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner Used the software for: Less than 1 year ### "Bad Communication and complicated services" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 5/10 January 16, 2026 Too much problems with the company. Over sale the products. Different departments. Thanks to the help of \[sensitive content hidden\] , I found a resolution for the issues I have. Only good thing for now Pros The Online Orders and the opportunity to make delivery without pay a lot to Doordash. Good marketing tools Cons Bad communication and over sale product. The installation is complicated and take too long to get the menu. Need better explanation about the percent and cost of services. Too many departments to resolve issues. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Managing Partner Used the software for: 1-3 years ### "Review from Cary" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 January 6, 2026 Overall I would say average except for Customer Service. It is great. Terminals don't hold cellular as well as handhelds. Pros Customer Service from \[sensitive content hidden\] and Sales Representative \[sensitive content hidden\]. Cellular backup works well on handhelds. Cons Reports, Contest setup poor, Enterprise Reporting, flexibility of moving certain items on ticket command screens, handheld connectivity issues Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer president Used the software for: Less than 1 year ### "Big liable problem with taxes and sales tax" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 4.0 4.0 Likelihood to Recommend 1/10 December 4, 2025 Horrible . for accountting. Need to go to 10 different widow for report. Sales tax is not properly counted. Found myself liable with big sales tax amount. They didn't have an answer for that. they they said next month it will be adjusted which it didn't .Also if a ticket still open at closing .it automatically close the ticket but as Item sold. So you pay tax on it even if you didn't received the money . They told me that I have to adjust it in my general ledger. but the 1099E will be showing a big difference since it's not corrected on their end. Pros Not much . beside I regret to change. They told me that it's exactly the same than toast but the Credit card fee a lot cheaper Cons Credit card Refund processed is not friendly . And Can not make a cash refund next day . Need to make a paid out to refund the customer. So it's not really accouting friendly since paid out is not made for that.So you pay tax on the sale, and Sales tax is not properly deducted. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Johnathon P. Director of IT Used the software for: Less than 1 year ### "SpotOn Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 24, 2025 SpotOn has truly taken our business to another level. From the moment we signed on, the platform has streamlined our operations, improved customer engagement, and enhanced our overall efficiency. But what really sets SpotOn apart is the exceptional support we receive—especially from our account manager,\[sensitive content hidden\] . \[sensitive content hidden\] has been instrumental in helping us grow. Her responsiveness, insight, and dedication have allowed us to eliminate unnecessary processes and focus on what matters most—delivering value to our customers. She goes above and beyond to ensure we’re getting the most out of the system, and her proactive approach makes a huge difference. We highly recommend SpotOn to any business looking to grow with the right tools and the right team behind them. Pros Account management, support, uptime, unique equipment, and just how well it works. SpotOn has taken us to the next level. Cons Handhelds seem to have some issues with the emv’s failing. All of the equioment works great when it works. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer manager Used the software for: 1-3 years ### "great service over all" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 21, 2025 Pros great service and fast response to issues and also easy to use devices. I been using this system now for 4 years and it is good to me Cons need offer more 3rd party vendors to connect to give customers options such as affirm and Klara and other financial institutes Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/197473/SpotOn-Restaurant/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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