--- title: "SpotOn Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is SpotOn the right Restaurant POS solution for you? Explore 371 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/197473/SpotOn-Restaurant/reviews/" page_type: "reviews" language: "en" --- SpotOn 4.2 (371) [View alternatives](https://www.capterra.com/p/197473/SpotOn-Restaurant/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 16th, 2026 # Reviews of SpotOn Ease of use 4.2 Customer Service 4.2 ## Pros and Cons in Reviews RS Radha S Legal AssistantLegal Services, 51 - 200 employeesUsed the software for: Less than 6 months. “The platform combines POS, online ordering, reservations, marketing, and reporting in a way that feels cohesive and practical for day‑to‑day operations.“ April 27, 2026 KG Kris G OwnerFood & Beverages, 51 - 200 employeesUsed the software for: Less than 6 months. “We are still having problems with the system, accurate reporting, credit card processing and their ability to fix many of the problems with the system.“ March 25, 2026 RS Radha S Legal AssistantLegal Services, 51 - 200 employeesUsed the software for: Less than 6 months. “Certain configurations required additional steps or support, which could slow down implementation for more complex needs. Despite this, SpotOn remains a strong, restaurant‑centric solution that delivers solid functionality and value, especially for businesses looking for an integrated system designed with operators in mind.“ April 27, 2026 CG Cary G Managing PartnerRestaurants, 501 - 1,000 employeesUsed the software for: 1-2 years. “Reports, Contest setup poor, Enterprise Reporting, flexibility of moving certain items on ticket command screens, handheld connectivity issues“ December 31, 2025 MT Madison T OwnerRestaurants, 2 - 10 employeesUsed the software for: Less than 6 months. “Our sales rep visited our cafe in person several times, bringing free promo items, and cookies, and pitching all of her sales tactics.“ February 10, 2025 KG Kris G OwnerFood & Beverages, 51 - 200 employeesUsed the software for: Less than 6 months. “The next day brought a fresh new set of challenges, including categories disappearing and previous day programming corrections being erased. As I sit here a month after system start up, problems still persist.“ March 25, 2026 JD Judson D Owner OperatorRestaurants, 11 - 50 employeesUsed the software for: More than 2 years. “Guest Service from the support team, most of all \[sensitive content hidden\] It very user friendly product and helps us keep track of just about all aspects of our business.“ June 20, 2025 TE Tony E Finance ManagerRestaurants, 2 - 10 employeesUsed the software for: 6-12 months. “I still don’t have resolved various issues such as billing tied to move to SpotOn on credit card fees, export integration to quickbooks, and tax calculation of daily/monthly sales.“ April 5, 2025 ## Showing most helpful reviews Showing 1-25 of 371 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Bill C. Owner Restaurants Used the software for: 6-12 months ### "SpotOn and Great Customer Service" May 16, 2025 5.0 It's been great. I recently had an issue that Client Success Partner \[sensitive content hidden\] helped me out with and exceeded my expectations! She helped me resolve a transition issue from my old POS and allowed us to close the book on it completely. Very much appreciated! Pros The user interface is ahead of the game when it comes to other POS's. Also, the tech and application support is top notch. It took a bit of getting used to, but once we did, it was a huge improvement over our old system. That and the online ordering capabilities as well as the Doordash Direct functionality make it a win win for us. Cons It took a bit of getting used to once we implemented. I'm not sure if it's the fact that we were with our old system for many years prior and we were used to it, but relearning was the hardest part. Switched from [HungerRush](https://www.capterra.com/p/122189/HungerRush360/) Updating the system was required. We had multiple systems in place that were disconnected from each other. From Loyalty to multiple third parties are now integrated under one house that make it so much easier to use on a daily basis. Review Source Response from SpotOn May 19, 2025 Thank you for your kind review, Bill! We are proud to partner with you and your business. MY Michiko Y. Director of Operations Food & Beverages Used the software for: 2+ years ### "Look No Further - SpotOn is what you need!" August 18, 2026 5.0 Very happy and nothing to complain about! Restaurant Reporting is useful for restaurant management, and their credit card processing rates are very competitive, and the monthly software fees are a also great value. Pros SpotOn Merchant Support is the best - both phone support and account manager. We use a SpotOn handheld at outdoor events, and card payments are very easy. Cons Having to create marketing emails for each location instead of publishing one to multiple locations. SpotOn OLO's security could be improved. Switched from [Restaurant Manager by Action Systems](https://www.capterra.com/p/2303/Restaurant-Manager/) Credit card processing rates were outrageously high. Review Source KG Kris G. Owner Food & Beverages Used the software for: Less than 6 months ### "SPOT ON is the WORST POS SYSTEM" March 25, 2026 1.0 We purchased the spot on POS system about a two months ago for our restaurant. It has been a total disaster to say the least. The problems started almost immediately when they missed the installation date that we both agreed to. When they did finally install, their technician was an unprofessional buffoon. Upon arrival he disconnected our AV system and our back office system that was supposed to remain running until we could transfer over our gift cards. After unplugging everything, he then determined our wiring wasn’t sufficient for the new system. Mind you this is a few hours before we need to open for the day. Once he finally figured out the wiring was fine, he installed the system. 4 terminals and 8 handhelds along with several printers. Once the system was turned on, we noticed there were many missing items, buttons, categories, etc. all of which had been worked on and discussed in several zoom programming meetings. Now the fun starts. Prices are wrong, discounts are added instead of subtracted, gratuity can’t be added, printers malfunction, systems lose connectivity to the internet, handhelds don’t work, back up cell service fails, tickets won’t print to the kitchen, the list continues. The next day brought a fresh new set of challenges, including categories disappearing and previous day programming corrections being erased. As I sit here a month after system start up, problems still persist. All I can do is warn anyone thinking about purchasing this system regrets. We are still having problems with the system, accurate reporting, credit card processing and their ability to fix many of the problems with the system. Pros I originally purchased this system to replace my existing system. I wanted the cloud based system that wouldn’t fail during power outages and the handhelds were also a bonus. Cons It’s really hard to come up with a least favorite when there are so many issues that have gone wrong. I guess I would have to say Spot On’s inability to fix the problems is the biggest problem we have currently Alternatives considered [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing SpotOn Salespeople, cost, promised options, promised customer service. Our salesperson said they previously worked for toast and listed many issues the toast system has with operation and customer service. Switched from [Futures Platform](https://www.capterra.com/p/172667/Futures-Platform/) This QLaborate system didn’t have a cloud base option. It was also very old and starting to have major problems. Review Source GR Gabriela R. Advertising Manager Restaurants Used the software for: Less than 6 months ### "SpotOn its Amazing!!!" August 22, 2025 5.0 My overall experience with Spoton has been exceptional. The platform is powerful, intuitive, and tailored to meet the unique needs of complex businesses. With expert support from \[sensitive content hidden\], I always feel confident navigating their tools and growing my business. Pros Spoton is a top-tier payment processing and digital marketing company that truly understands the needs of modern businesses. Their platform handles complex menu modifiers seamlessly, making it perfect for restaurants with intricate setups. The customizable reports provide deep insights to drive smarter decisions. Their email marketing and loyalty programs are easy to use and highly effective. Online ordering with built-in discounts adds tremendous value. What really sets Spoton apart is their outstanding customer service—especially from \[sensitive content hidden\], whose expertise and support are second to none. Highly recommended for businesses seeking a powerful, all-in-one solution. Cons One area where Spoton could improve is communication with their development team—feature requests or technical issues sometimes take longer than expected to be addressed. Additionally, the offline mode for taking transactions isn't as seamless as it could be, which can be a challenge during internet outages. These issues don’t outweigh the platform’s strengths, but they’re worth noting for businesses with high-volume, always-on operations. Switched from [ThriveDesk](https://www.capterra.com/p/238111/ThriveDesk/) Recommended by another owner: boosted sales with a points system and best pricing. Review Source CG Cary G. Managing Partner Restaurants Used the software for: 1-2 years ### "Review from Cary" December 31, 2025 4.0 Overall I would say average except for Customer Service. It is great. Terminals don't hold cellular as well as handhelds. Pros Customer Service from \[sensitive content hidden\] and Sales Representative \[sensitive content hidden\]. Cellular backup works well on handhelds. Cons Reports, Contest setup poor, Enterprise Reporting, flexibility of moving certain items on ticket command screens, handheld connectivity issues Alternatives considered [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing SpotOn We thought reporting was going to be much better but it's integration options were a plus Switched from [Aloha EPOS](https://www.capterra.com/p/178748/Aloha/) Cloud based system needed along with handheld use Review Source Response from SpotOn January 11, 2026 Thank you so much for the kind words, Cary! We're excited to hear you are pleased with our customer support. We truly appreciate you and are always here to help whenever you need us! BM Bruno M. president Restaurants Used the software for: 6-12 months ### "Big liable problem with taxes and sales tax" November 22, 2025 1.0 Horrible . for accountting. Need to go to 10 different widow for report. Sales tax is not properly counted. Found myself liable with big sales tax amount. They didn't have an answer for that. they they said next month it will be adjusted which it didn't .Also if a ticket still open at closing .it automatically close the ticket but as Item sold. So you pay tax on it even if you didn't received the money . They told me that I have to adjust it in my general ledger. but the 1099E will be showing a big difference since it's not corrected on their end. Pros Not much . beside I regret to change. They told me that it's exactly the same than toast but the Credit card fee a lot cheaper Cons Credit card Refund processed is not friendly . And Can not make a cash refund next day . Need to make a paid out to refund the customer. So it's not really accouting friendly since paid out is not made for that.So you pay tax on the sale, and Sales tax is not properly deducted. Switched from [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Try to lower Credit card fee and have teamwork at the same time Review Source Response from SpotOn December 8, 2025 Thank you for taking the time to share your experience, Bruno. We’re truly sorry to hear about the challenges you’ve encountered and this is not the experience we want for our customers. Please reach out to me directly at laurenr@spoton.com with your business information so we can assist you directly. LG Lauren G. General Manager Restaurants Used the software for: 2+ years ### "Do not buy this POS" September 27, 2025 1.0 This is the absolute worst POS system I have used in my 20+ years in the industry. I have been working with this system for almost five years now and it is absolutely terrible. You create a tab for a customer and it just completely disappears sometimes! I've had $300 bar tabs completely disappear and then have to try and remember everything the guest ordered to re-ring it. We have lost so much money using this system. Our equipment finally got replaced after our old terminals were crashing daily. We built a new restaurant and made the mistake of sticking with Spoton. Their Website team takes months to make the simplest changes. I bought my system from a third party so I can't even go through Spoton's customer service. The whole deal is sketchy and a huge inconvenience. The handhelds can't even reach my patio tables even though we are well within the required sq footage. Pros Nothing. It is terrible. There is not one good thing about this system. Customer service is clueless and rude. Cons The constant computer crashes, lost tickets, not for high volume restaurants. System doesn't allow even the most basic functions of a POS. Ten steps to do anything. It took me months to get my menu properly imported into their system and I am still having to call them daily because something changed in the settings and now everything's ringing in wrong. Servers hate it. Bar hates it. Alternatives considered [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing SpotOn Because I made a huge mistake. The sales guy said all the right things. Review Source Response from SpotOn October 1, 2025 Hi Lauren -- while we appreciate your review, this is not what we like to hear about your experience. I have passed this along to our team who will reach out to assist. We sincerely apologize for any inconveniences and want to make things right. HF Hernan F. Owner Restaurants Used the software for: Less than 6 months ### "Bad Communication and complicated services" January 14, 2026 3.0 Too much problems with the company. Over sale the products. Different departments. Thanks to the help of \[sensitive content hidden\] , I found a resolution for the issues I have. Only good thing for now Pros The Online Orders and the opportunity to make delivery without pay a lot to Doordash. Good marketing tools Cons Bad communication and over sale product. The installation is complicated and take too long to get the menu. Need better explanation about the percent and cost of services. Too many departments to resolve issues. Switched from [Clover](https://www.capterra.com/p/226864/Clover/) I feel confident about the words of the sales person Review Source Response from SpotOn January 27, 2026 Hi Hernan - Thank you for taking the time to share your honest feedback. We’re glad to hear that the online ordering capabilities and marketing tools have provided value to your business. That said, we’re truly sorry to hear about the challenges you experienced with communication, onboarding, and clarity around pricing and services. This is not the experience we aim to deliver, and your feedback highlights areas where we need to do better—especially when it comes to setting clear expectations and simplifying support across teams. We appreciate you calling out the support that ultimately helped resolve your concerns, and we’re grateful for the opportunity to improve. We remain committed to making the experience smoother and more transparent moving forward. JH Julie H. Owner Food & Beverages Used the software for: 1-2 years ### "My experience with SpotOn" May 8, 2025 4.0 Honestly there has been several highs and lows. I think they are working hard to improve the product and I believe they will have a bright future. I don't know if there needs to be more internal training before products are launched to the customer, but I feel like I get many different answers to a question and many are not accurate. Pros The express POS is very simple to program and is easy to train new employees how to use it. \[sensitive content hidden\] has been very helpful getting my questions to the correct people to get the answers I need. Once they went to the correct people, they were handled promptly and efficiently. Cons The staff are very helpful but there needs to be a better internal system to let staff know who is helping which customers and the particular issue that is being resolved. I have had multiple calling, and emailing to solve and issue that has already been resolved. Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) More reporting options and dual pricing already set up Review Source Response from SpotOn May 9, 2025 Thank you for your kind review, Julie. This is all excellent feedback on how we can improve our customer experience. We look forward to partnering with you and your business! JK James K. Chef Owner Restaurants Used the software for: Less than 6 months ### "Run, don't walk away from this company " August 10, 2025 1.0 They are unethical, sadly they misrepresent their product. The sales team was bad, the white glove install was done by a third party that doesn't know the software or hardware. Miserable experience. Pros To be honest, nothing. Everything we were told the system will do, it didn't (doesn't). We get no answers when we are promised callbacks, on hold for literally hours. I guess those would be the good points, and they aren't good. Cons Sales Rep was new and not trained fully on the product he represented, made promises of what the system will do, it doesn't in nearly all cases, The system crashes, it always shows us as being closed when we aren't, customer service knows very little about the product and can't solve problems, tell you 48 hours, how can you wait 48 hours to solve a problem with your point of sale? It has taken 2 months to address our issues and they still aren't resolved. This has been a nightmare, a complete and udder nightmare. Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Promises from sales rep that were found to be not true. We will go back to Square. Review Source Response from SpotOn August 12, 2025 Hi James -- while we appreciate your review, this is not what we like to hear about your experience. I have passed this along to our team who will reach out to assist. We sincerely apologize for any inconveniences and want to make things right. AH Adam H. Owner Restaurants Used the software for: Less than 6 months ### "Implementation" April 7, 2025 3.0 Pros System appears to be easy to navigate and intuitive. Cons Poor advance coordination with the applications prior to installation which creates a great deal of unnecessary stress and confusion for our staff. Switched from [Clover](https://www.capterra.com/p/226864/Clover/) Poor reporting and options with Clover as well as cost of applications Review Source Response from SpotOn April 8, 2025 Thank you for your feedback, Adam. Please do not hesitate to reach out so we can best support your business. KK Keith K. Owner Restaurants Used the software for: Less than 6 months ### "Great service, software, and hardware for my 36 year old restaurant" January 11, 2025 5.0 10/10 and would highly recommend. \[sensitive content hidden\] fully explained everything from menu build out to online ordering and cash discount programs. \[sensitive content hidden\] was patient and thorough will the menu consultations and \[sensitive content hidden\] was very detailed and friendly on install day at the restaurant. Pros The customer service from sales, pre-install, and installation. Nice hardware also. Cons Nothing at the moment. Possibly make time sheets easier to navigate? Switched from [Clover](https://www.capterra.com/p/226864/Clover/) High processing and monthly fees and mandatory hardware upgrades Review Source Response from SpotOn January 21, 2025 We appreciate this feedback, Keith! CS Cheryl S. Owner Food & Beverages Used the software for: Less than 6 months ### "Poor experience. Can only get better" January 1, 2025 3.0 I’ve surprised myself that I followed through with purchase. Pros The hope of saving money through credit card charges. Cons Sales, follow thru, I felt like an island throughout process. Worst install and training I have ever witnessed Switched from [CAKE POS](https://www.capterra.com/p/143463/Cake-POS/) Hoping to improve quicker set ups, save money on credit card Review Source Response from SpotOn January 3, 2025 We're sorry to hear you've had a challenging experience so far. We would like to reach out to you to provide more assistance, but we'll need information on your account and best contact number. Please reply to this message or reach out to me directly so we can assist! MC MARIA C. Manager Restaurants Used the software for: 2+ years ### "Exceptional Service from Spot On/\[sensitive content hidden\]" February 19, 2024 5.0 Pros I recently had the pleasure of working with Spot On, particularly with \[sensitive content hidden\], and I must say, the service provided was exceptional. From the moment we inquired about their Point of Sale (POS) system, \[sensitive content hidden\] was attentive, knowledgeable, and went above and beyond to ensure we got the best deal possible. One of the standout aspects of our experience was the competitive rate offered for their POS system. Not only did Spot On match the rates of a popular POS system, but they actually managed to beat it, which was a pleasant surprise. This demonstrated their commitment to providing value for their customers. Moreover, \[sensitive content hidden\] expertise and professionalism were evident throughout the process. He took the time to understand our specific needs and tailored the solution accordingly. He patiently addressed all our questions and concerns, ensuring we felt confident in our decision. Overall, I highly recommend Spot On and \[sensitive content hidden\] Monroy for anyone in need of a reliable POS system and exceptional service. Their competitive rates, coupled with their personalized approach, make them a standout choice in the industry. Cons A few months ago, we had problems with our credit card processing. They quickly found out that the software was outdated so they quickly updated it. Problem resolved. Alternatives considered [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing SpotOn They offered better price that fit our budget. Switched from [CAKE POS](https://www.capterra.com/p/143463/Cake-POS/) Cake's customer service went downhill since the change of ownership. Review Source Response from SpotOn February 22, 2024 Thank you for the feedback and for taking the time to leave us a review, Maria. Customer service is important to us, and we're so happy to hear about your positive experience with our team. We look forward to continuing to help you grow your business. JC Julia C. Business Developement Computer Software Used the software for: 1-2 years ### "The best POS system I've ever used" January 31, 2020 5.0 The software is great, but the best part is the customer support! Real people that care about your business built your menu for you, do extensive menu reviews until it's 99% perfect, and then come install it and stay with you the whole first day! When you need manager or back-of-house training, they will dedicate hours to you to make sure you understand everything you need to know. And there's all kinds of cool bonuses, like the reporting app, manager app, and even social media review management! Pros I love that SpotOn is so intuitive and easy to use. The extensive reports are extremely helpful to gain valuable insight into your business, it comes with online ordering built-in (so you don't have to pay a 3rd party) and you can run multiple restaurants from one back office. Cloud-based means you can do all paperwork from anywhere, and the back office is extremely easy to navigate. Cons That more restaurants don't use it! It's annoying when I'm eating at a restaurant and it takes my waiter so long to put in orders, print checks, etc. I see them struggling and I want to go install SpotOn myself right then! Alternatives considered [Aloha EPOS](https://www.capterra.com/p/178748/Aloha/)[Clover](https://www.capterra.com/p/226864/Clover/)[Revel Systems](https://www.capterra.com/p/135040/Revel-iPad-POS/)[Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing SpotOn None of these other systems have anywhere close to the level of support as SpotOn. I used to have nightmares about calling support for Aloha, Clover, etc, but now I actually enjoy calling support! A human at their call center in Detroit picks up immediately! Plus, you can tell that SpotOn was built exclusively for restaurants, unlike many others that are credit card companies first. Switched from [Aloha EPOS](https://www.capterra.com/p/178748/Aloha/) I've actually tried many different POS systems in my career in the restaurant industry, and SpotOn is the only one I would recommend to restaurant owners. The staff loves it, the managers love it, and the owners love it because it helps the have happy staff, become more profitable and save everyone a tremendous amount of time! Review Source DB Debbie B. Office Manager Hospitality Used the software for: Less than 6 months ### "Winner Winner Chicken Dinner, Eischen's Bar and SpotOn" April 1, 2022 5.0 From the very beginning when we started using SpotOn only for credit cards we have felt valued as a customer. This value has only increased as we moved into the POS system. Our sales rep \[SENSITIVE CONTENT\] made sure if he did not know the answer he investigates and found it for us during our decision making process. He was very diligent in his response and overall communications and continues to be available for our needs. The support staff with SpotOn especially Don Bisbee has made sure our conversion to SpotOn's POS system was a very positive experience. He continues to check in and be available for all of our needs. Don spend many hours with us during the conversion and made sure we were extremely comfortable with the product before his next install. His attention to detail in regards to the KDS portion of the POS was invaluable. He is a great representative of SpotOn Pros This was our second POS system and the anxiety of change was high. SpotOn did a great job in working with us from the menu design through install date. We are a unique restaurant that is very set in our ways. SpotOn did a great job grasping our needs and adjusting / showing which portion of their software would work for us. The software is very user friendly and was easier to adjust to than expected. SpotOn has been very prompt with any questions/requests/problems we have come across thus eliminating them. Cons We include taxes with our food items and the existing Daily Sale Reports breakdown as net. We have been able to adjust our reporting to accommodate and SpotOn is always working on new reports. It would also be nice to have a product mix report you can run for a specific timeframe. Alternatives considered [Aloha Cloud](https://www.capterra.com/p/254668/Aloha-Cloud/) Reason for choosing SpotOn SpotOn made us feel valued as a family business and worked hand in hand with us to create the POS system layout we needed for our restaurant. Switched from [Aloha Cloud](https://www.capterra.com/p/254668/Aloha-Cloud/) Our system was purchased from a local company in 2013. We were very spoiled by working with a small company that valued our business. That company was bought out from NCR and our system was antiquated. NCR support was difficult to communicate with and the response time was slower than we were used to. Review Source Response from SpotOn April 6, 2022 This is music to our ears! We appreciate your input and value your business. Thank you for the feedback on reporting; I've reached out to your account rep to try to help find a solution to the reporting limitation you're experiencing. We look forward to finding a solution for you! LL Lianna L. Manager Restaurants Used the software for: 1-2 years ### "SpotOn Delivers Peace of Mind and Profitability " July 27, 2022 5.0 Pros Top on our list of what we like most about the SpotOn software is the ability to customize the screens and the reports to fit our needs. The ability to log in from anywhere and make changes on the go is also one of the most helpful and impactful features. The reports are easy to interpret and share. Staff timekeeping and payroll is a breeze. Our staff love the ease of the screens and how easy it is to modify items add new items or create events. Cons We are very pleased with this software. We have recently began using the handheld tablets and our only complaint with those was not having the ability to start a tab. However, SpotOn contacted us and said this feature was going to be implemented and asked if we would like to be part of the Beta testing for that feature. So far it is going great and we appreciate that they listen to the users and are always looking to add helpful features and updates. Alternatives considered [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing SpotOn We chose SpotOn based on our salesman, \[SENSITIVE CONTENT\]. We felt he was honest, he provided answers to all of our questions and went above and beyond to get questions answered that he did not know. His follow up was impeccable and we were very impressed with the features he put in front of us, how it would benefit us and how we could save money and time with the SpotOn software. Review Source Response from SpotOn August 10, 2022 Thanks for this feedback, Lianna! We are so happy to hear you are enjoying the handheld as well. WR Wagner R. Owner Hospitality Used the software for: 2+ years ### "Tushar Brazilian Express Utah" April 15, 2023 5.0 Superb. Love the product and the company. I have already referred my friends that own restaurants to \[sensitive content hidden\] and SpotOn Pros The local support from \[sensitive content hidden\] and his team have been very attentive to details and very hands on with customer support and technical service. The company has always treated us fairly. And we value that. Cons Nothing. There have been a few outages that were inconveniences for an hour. No big deal. Reason for choosing SpotOn Mainly \[sensitive content hidden\] he was very knowledgeable and friendly and proved to be a reliable and dependable partner. Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Toast POS](https://www.capterra.com/p/136301/Toast-POS/) The service was terrible with Toast and the contract is too expensive Review Source ST Sheila T. Owner Retail Used the software for: Less than 6 months ### "Great product that needs fine tuning" May 27, 2023 5.0 Customer service has been great and they are always kind. They helped go through the system when I got the new pos in the store. Pros I like the ability to provide a discount for cash sales. The POS is user friendly. The layout is user friendly. The website created was better than I expected. Cons I could not merge my gift cards that I previously used because there were letters in the code. I now have to accept as cash and then the reports are incorrect. Any customers that I had with loyalty before do not merge to SpotOn because I did not use phone numbers for in store orders. The first POS system was never shipped so I needed a new order to have one shipped. I spent weeks on the phone with tech support because it was not updating properly and finally I was sent a new system that is working properly. I am now charged for multiple POS systems although I only have one. I have spent a month trying to get it sorted out but have not been refunded for the overcharge and although billing cancelled the extra equipment, I am being charged again extra for this month. Virtual Terminal is not great for sending invoices and does not sync with inventory. Big problem when the business is selling inventory. Not able to exchange an item. Switched from [Shopify](https://www.capterra.com/p/83891/Shopify/) I needed to add an app for every little thing. Some were free and some charged a fee. It got more expensive and I also didn’t feel like I had everything that would make the app function the best. Review Source Response from SpotOn June 5, 2023 Thank you for the feedback, Sheila. We passed this on to client services, and I'm happy to hear a team member has helped to resolve your pain points and billing issues. Please don't hesitate to reach us at clientengagement@spoton.com for additional assistance. SH Savanna H. Growth and Development Food & Beverages Used the software for: 2+ years ### "\[sensitive content hidden\] good, other support not. " April 14, 2025 5.0 Over all \[sensitive content hidden\] has managed to keep us with SpotOn, if he was not with the company we would not be. We stay because he is there to continue to support. Pros \[sensitive content hidden\] is great, the other support people are not good. He is able to assist with most issues when they come up. Cons Support team other than \[sensitive content hidden\] are not helpful and rarely know what is going on nor are they able to help in most situations. Review Source Response from SpotOn April 15, 2025 Thank you for your kind feedback, Savanna! We are excited to partner with you and your business! TE Tony E. Finance Manager Restaurants Used the software for: 6-12 months ### "SpotOn on Support" April 5, 2025 3.0 Overall satisfied with the product but support systems are not there!!! I have asked to speak to senior leader for SpotOn with no response or follow through to resolve issues. Pros The spot on POS is very easy to use and provides good reports to assist with operations Cons SpotOn on support is probably the worst support with poor follow through. Also, you don’t have a main account representative to good to assist you with resolving concerns. I still don’t have resolved various issues such as billing tied to move to SpotOn on credit card fees, export integration to quickbooks, and tax calculation of daily/monthly sales. Review Source Response from SpotOn April 8, 2025 Thank you for your feedback, Tony. Will you please reach out to me directly at laurenr@spoton.com so we can help make things right? BW Brenda W. Partner Food & Beverages Used the software for: 2+ years ### "Appreciate you all" January 23, 2025 5.0 Our Customer Service experience has been amazing. \[sensitive content hidden\] goes above and beyond to help our business. We truly appreciate her and all she does for us. Thank you! Love how support understands we are not a business designed for this software but work with us to grow the opportunities. We appreciate you all so much. Pros Customer Service and Support are super helpful. If they don't know the answer they will find out. Cons Our beginning relationship was not that great as a rep left the company within days of us beginning our setup without a word to us. They have since redeemed themselves. Review Source dO dasha O. Admin Food & Beverages Used the software for: 2+ years ### "Pretty Good" September 25, 2024 4.0 Pros I love how clean & simple this POS is. I like the layout, and the reporting aspect is great. I love the dual-pricing. I like that they offer a cellular backup incase of an internet problem. Building menu's and adding items is easy. I love all the different printer options, taxing etc. You can get pretty specific. I love the permission's based job positions. Cons It's not meant for pizza places. The customer info is hard, I wish the phone number name and address would automatically pop up. I don't like when it goes down. I don't like that there's three different websites (BOH, reporting, Dashboard) and then another if you get gift cards (through ECS.) Review Source Response from SpotOn September 30, 2024 Thank you for this thorough feedback and review. We are excited to report that we're busy streamlining those three websites to get you an easier user experience! JF Jon F. Restaurant Owner Hospitality Used the software for: 6-12 months ### "Best business decision I ever make" February 16, 2022 5.0 To be honest from our local rep and to 24 hour support I'll give SpotOn 12 out of 10 Pros All modules related to SpotOn Restaurant POS are 100% compatible and intergrate seamlessly together. Trying to achieve all that spotOn Restaurant has to offer with other POS systems lends towards a very expensive transformation especially when dealing with third party components. Cons It does take time to get use to especially when I have been using NCR Aloha for the past 14 years, BUT now I would never change back because all that SpotOn Offers and especially with all the future developments coming in the near future. Review Source KK Katie K. Owner Restaurants Used the software for: 2+ years ### "I love Spoton!" May 16, 2022 5.0 Well, we modified spoton and made it our online ordering system during lockdown. It probably saved us $3k plus online ordering commissions. Pros Easy to use, modifications are easy, wide range of variables built in to customize to your restaurants needs. Cons I wish I could customize a blackout time for a specific section by day (instead of all seatings) versus editing the floorplan exceptions. Example: when I know it is going to be 100 degrees tomorrow, that I could create a blackout time, for the patio, from 430-630pm. Also, I wish we had more characters for reservation messaging. Lady, I wish we could require credit cards for Google reservations (the verification code confuses people). They think it is a confirmation code. Reason for choosing SpotOn The price point and functionality Review Source Response from SpotOn May 23, 2022 Thanks for your candid review, Katie! I'm really excited to share with you that we have some solutions for you. 1). Taking Deposits/Credit Card Holds through Google requires changes to the Google process, which we have not been able to do to this point. We will continue to try to get this capability through Reserve with Google. 2). Blocking reservations in a specific section during specific times of operation is currently in development and will be released later this year. 3). The program specifically limits texting to the 160 character carrier limit to control costs associated with the program and maintain Reserve's best value in the industry profile. 4). Reserve will be eliminating its use of verification codes for reservations with the upcoming June 2022 software update. We hope this helps! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.