# SpotOn Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is SpotOn the right Restaurant POS solution for you? Explore 369 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/197473/SpotOn-Restaurant/reviews --- SpotOn 4.2 (369) [View alternatives](https://www.capterra.com/p/197473/SpotOn-Restaurant/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of SpotOn Ease of use 4.2 Customer Service 4.2 ## Pros and Cons in Reviews JD Judson D Owner OperatorRestaurants, 11 - 50 employeesUsed the software for: More than 2 years. “Guest Service from the support team, most of all \[sensitive content hidden\] It very user friendly product and helps us keep track of just about all aspects of our business.“ June 20, 2025 KG Kris G OwnerFood & Beverages, 51 - 200 employeesUsed the software for: Less than 6 months. “We are still having problems with the system, accurate reporting, credit card processing and their ability to fix many of the problems with the system.“ March 25, 2026 AG Ann G General managerRetail, 2 - 10 employeesUsed the software for: More than 2 years. “He’s knowledgeable, responsive, and genuinely focused on helping our business succeed. If you want a reliable, all-in-one solution with great customer service, SpotOn and Ivan are the way to go.“ July 31, 2025 CG Cary G Managing PartnerRestaurants, 501 - 1,000 employeesUsed the software for: 1-2 years. “Reports, Contest setup poor, Enterprise Reporting, flexibility of moving certain items on ticket command screens, handheld connectivity issues“ December 31, 2025 MT Madison T OwnerRestaurants, 2 - 10 employeesUsed the software for: Less than 6 months. “Our sales rep visited our cafe in person several times, bringing free promo items, and cookies, and pitching all of her sales tactics.“ February 10, 2025 KG Kris G OwnerFood & Beverages, 51 - 200 employeesUsed the software for: Less than 6 months. “The next day brought a fresh new set of challenges, including categories disappearing and previous day programming corrections being erased. As I sit here a month after system start up, problems still persist.“ March 25, 2026 TC Tadeo C GMRestaurants, 11 - 50 employeesUsed the software for: More than 2 years. “The platform is robust, user-friendly, and designed to handle the unique demands of complex businesses.“ September 17, 2025 TE Tony E Finance ManagerRestaurants, 2 - 10 employeesUsed the software for: 6-12 months. “I still don’t have resolved various issues such as billing tied to move to SpotOn on credit card fees, export integration to quickbooks, and tax calculation of daily/monthly sales.“ April 5, 2025 ## Showing most helpful reviews Showing 1-25 of 369 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Bill C. Owner Restaurants Used the software for: 6-12 months ### "SpotOn and Great Customer Service" May 16, 2025 5.0 It's been great. I recently had an issue that Client Success Partner \[sensitive content hidden\] helped me out with and exceeded my expectations! She helped me resolve a transition issue from my old POS and allowed us to close the book on it completely. Very much appreciated! Pros The user interface is ahead of the game when it comes to other POS's. Also, the tech and application support is top notch. It took a bit of getting used to, but once we did, it was a huge improvement over our old system. That and the online ordering capabilities as well as the Doordash Direct functionality make it a win win for us. Cons It took a bit of getting used to once we implemented. I'm not sure if it's the fact that we were with our old system for many years prior and we were used to it, but relearning was the hardest part. Switched from [HungerRush](https://www.capterra.com/p/122189/HungerRush360/) Updating the system was required. We had multiple systems in place that were disconnected from each other. From Loyalty to multiple third parties are now integrated under one house that make it so much easier to use on a daily basis. Review Source Response from SpotOn May 19, 2025 Thank you for your kind review, Bill! We are proud to partner with you and your business. GR Gabriela R. Advertising Manager Restaurants Used the software for: Less than 6 months ### "SpotOn its Amazing!!!" August 22, 2025 5.0 My overall experience with Spoton has been exceptional. The platform is powerful, intuitive, and tailored to meet the unique needs of complex businesses. With expert support from \[sensitive content hidden\], I always feel confident navigating their tools and growing my business. Pros Spoton is a top-tier payment processing and digital marketing company that truly understands the needs of modern businesses. Their platform handles complex menu modifiers seamlessly, making it perfect for restaurants with intricate setups. The customizable reports provide deep insights to drive smarter decisions. Their email marketing and loyalty programs are easy to use and highly effective. Online ordering with built-in discounts adds tremendous value. What really sets Spoton apart is their outstanding customer service—especially from \[sensitive content hidden\], whose expertise and support are second to none. Highly recommended for businesses seeking a powerful, all-in-one solution. Cons One area where Spoton could improve is communication with their development team—feature requests or technical issues sometimes take longer than expected to be addressed. Additionally, the offline mode for taking transactions isn't as seamless as it could be, which can be a challenge during internet outages. These issues don’t outweigh the platform’s strengths, but they’re worth noting for businesses with high-volume, always-on operations. Switched from [ThriveDesk](https://www.capterra.com/p/238111/ThriveDesk/) Recommended by another owner: boosted sales with a points system and best pricing. Review Source KG Kris G. Owner Food & Beverages Used the software for: Less than 6 months ### "SPOT ON is the WORST POS SYSTEM" March 25, 2026 1.0 We purchased the spot on POS system about a two months ago for our restaurant. It has been a total disaster to say the least. The problems started almost immediately when they missed the installation date that we both agreed to. When they did finally install, their technician was an unprofessional buffoon. Upon arrival he disconnected our AV system and our back office system that was supposed to remain running until we could transfer over our gift cards. After unplugging everything, he then determined our wiring wasn’t sufficient for the new system. Mind you this is a few hours before we need to open for the day. Once he finally figured out the wiring was fine, he installed the system. 4 terminals and 8 handhelds along with several printers. Once the system was turned on, we noticed there were many missing items, buttons, categories, etc. all of which had been worked on and discussed in several zoom programming meetings. Now the fun starts. Prices are wrong, discounts are added instead of subtracted, gratuity can’t be added, printers malfunction, systems lose connectivity to the internet, handhelds don’t work, back up cell service fails, tickets won’t print to the kitchen, the list continues. The next day brought a fresh new set of challenges, including categories disappearing and previous day programming corrections being erased. As I sit here a month after system start up, problems still persist. All I can do is warn anyone thinking about purchasing this system regrets. We are still having problems with the system, accurate reporting, credit card processing and their ability to fix many of the problems with the system. Pros I originally purchased this system to replace my existing system. I wanted the cloud based system that wouldn’t fail during power outages and the handhelds were also a bonus. Cons It’s really hard to come up with a least favorite when there are so many issues that have gone wrong. I guess I would have to say Spot On’s inability to fix the problems is the biggest problem we have currently Alternatives considered [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing SpotOn Salespeople, cost, promised options, promised customer service. Our salesperson said they previously worked for toast and listed many issues the toast system has with operation and customer service. Switched from [Futures Platform](https://www.capterra.com/p/172667/Futures-Platform/) This QLaborate system didn’t have a cloud base option. It was also very old and starting to have major problems. Review Source CG Cary G. Managing Partner Restaurants Used the software for: 1-2 years ### "Review from Cary" December 31, 2025 4.0 Overall I would say average except for Customer Service. It is great. Terminals don't hold cellular as well as handhelds. Pros Customer Service from \[sensitive content hidden\] and Sales Representative \[sensitive content hidden\]. Cellular backup works well on handhelds. Cons Reports, Contest setup poor, Enterprise Reporting, flexibility of moving certain items on ticket command screens, handheld connectivity issues Alternatives considered [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing SpotOn We thought reporting was going to be much better but it's integration options were a plus Switched from [Aloha EPOS](https://www.capterra.com/p/178748/Aloha/) Cloud based system needed along with handheld use Review Source Response from SpotOn January 11, 2026 Thank you so much for the kind words, Cary! We're excited to hear you are pleased with our customer support. We truly appreciate you and are always here to help whenever you need us! AM Aaron M. ADMIN Restaurants Used the software for: 2+ years ### "SpotOn Review " April 7, 2026 5.0 Overall, my experience has been great with spoton since i have been assigned to an engineering team that has been doing an exceptional job at fixing minor issues. Pros Being assigned to an engineer who fully understood our menu structure and was fast in responding and fixing our issues. Cons They did not assign us to an engineering team sooner to assist with structural issues in our brand's menu. Review Source Response from SpotOn April 9, 2026 Thank you so much for your feedback, Aaron! We're thrilled to hear that your experience with our engineering team has been so positive and that they’ve been able to support your menu structure effectively. We truly appreciate you taking the time to share, and we’re glad we could help resolve those minor issues and get things running smoothly. Wishing you continued success! BM Bruno M. president Restaurants Used the software for: 6-12 months ### "Big liable problem with taxes and sales tax" November 22, 2025 1.0 Horrible . for accountting. Need to go to 10 different widow for report. Sales tax is not properly counted. Found myself liable with big sales tax amount. They didn't have an answer for that. they they said next month it will be adjusted which it didn't .Also if a ticket still open at closing .it automatically close the ticket but as Item sold. So you pay tax on it even if you didn't received the money . They told me that I have to adjust it in my general ledger. but the 1099E will be showing a big difference since it's not corrected on their end. Pros Not much . beside I regret to change. They told me that it's exactly the same than toast but the Credit card fee a lot cheaper Cons Credit card Refund processed is not friendly . And Can not make a cash refund next day . Need to make a paid out to refund the customer. So it's not really accouting friendly since paid out is not made for that.So you pay tax on the sale, and Sales tax is not properly deducted. Switched from [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Try to lower Credit card fee and have teamwork at the same time Review Source Response from SpotOn December 8, 2025 Thank you for taking the time to share your experience, Bruno. We’re truly sorry to hear about the challenges you’ve encountered and this is not the experience we want for our customers. Please reach out to me directly at laurenr@spoton.com with your business information so we can assist you directly. LG Lauren G. General Manager Restaurants Used the software for: 2+ years ### "Do not buy this POS" September 27, 2025 1.0 This is the absolute worst POS system I have used in my 20+ years in the industry. I have been working with this system for almost five years now and it is absolutely terrible. You create a tab for a customer and it just completely disappears sometimes! I've had $300 bar tabs completely disappear and then have to try and remember everything the guest ordered to re-ring it. We have lost so much money using this system. Our equipment finally got replaced after our old terminals were crashing daily. We built a new restaurant and made the mistake of sticking with Spoton. Their Website team takes months to make the simplest changes. I bought my system from a third party so I can't even go through Spoton's customer service. The whole deal is sketchy and a huge inconvenience. The handhelds can't even reach my patio tables even though we are well within the required sq footage. Pros Nothing. It is terrible. There is not one good thing about this system. Customer service is clueless and rude. Cons The constant computer crashes, lost tickets, not for high volume restaurants. System doesn't allow even the most basic functions of a POS. Ten steps to do anything. It took me months to get my menu properly imported into their system and I am still having to call them daily because something changed in the settings and now everything's ringing in wrong. Servers hate it. Bar hates it. Alternatives considered [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing SpotOn Because I made a huge mistake. The sales guy said all the right things. Review Source Response from SpotOn October 1, 2025 Hi Lauren -- while we appreciate your review, this is not what we like to hear about your experience. I have passed this along to our team who will reach out to assist. We sincerely apologize for any inconveniences and want to make things right. HF Hernan F. Owner Restaurants Used the software for: Less than 6 months ### "Bad Communication and complicated services" January 14, 2026 3.0 Too much problems with the company. Over sale the products. Different departments. Thanks to the help of \[sensitive content hidden\] , I found a resolution for the issues I have. Only good thing for now Pros The Online Orders and the opportunity to make delivery without pay a lot to Doordash. Good marketing tools Cons Bad communication and over sale product. The installation is complicated and take too long to get the menu. Need better explanation about the percent and cost of services. Too many departments to resolve issues. Switched from [Clover](https://www.capterra.com/p/226864/Clover/) I feel confident about the words of the sales person Review Source Response from SpotOn January 27, 2026 Hi Hernan - Thank you for taking the time to share your honest feedback. We’re glad to hear that the online ordering capabilities and marketing tools have provided value to your business. That said, we’re truly sorry to hear about the challenges you experienced with communication, onboarding, and clarity around pricing and services. This is not the experience we aim to deliver, and your feedback highlights areas where we need to do better—especially when it comes to setting clear expectations and simplifying support across teams. We appreciate you calling out the support that ultimately helped resolve your concerns, and we’re grateful for the opportunity to improve. We remain committed to making the experience smoother and more transparent moving forward. JK James K. Chef Owner Restaurants Used the software for: Less than 6 months ### "Run, don't walk away from this company " August 10, 2025 1.0 They are unethical, sadly they misrepresent their product. The sales team was bad, the white glove install was done by a third party that doesn't know the software or hardware. Miserable experience. Pros To be honest, nothing. Everything we were told the system will do, it didn't (doesn't). We get no answers when we are promised callbacks, on hold for literally hours. I guess those would be the good points, and they aren't good. Cons Sales Rep was new and not trained fully on the product he represented, made promises of what the system will do, it doesn't in nearly all cases, The system crashes, it always shows us as being closed when we aren't, customer service knows very little about the product and can't solve problems, tell you 48 hours, how can you wait 48 hours to solve a problem with your point of sale? It has taken 2 months to address our issues and they still aren't resolved. This has been a nightmare, a complete and udder nightmare. Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Promises from sales rep that were found to be not true. We will go back to Square. Review Source Response from SpotOn August 12, 2025 Hi James -- while we appreciate your review, this is not what we like to hear about your experience. I have passed this along to our team who will reach out to assist. We sincerely apologize for any inconveniences and want to make things right. Michael S. Chief Mischief Officer Marketing and Advertising Used the software for: Less than 6 months ### "Ok POS, terrible developer experience - 26 days and still no API key" April 14, 2026 2.0 SpotOn is a fine POS for in-store transactions. The product works. But the developer experience is nonexistent. We are building online ordering for a coffee shop that opens this week. The POS is installed, the website is live, the API spec is written. SpotOn is the only bottleneck. There is no escalation path, no public developer email that works (partner-support@ bounces), and no visibility into where your request sits in their pipeline. Pros In-store POS works well. Card processing is reliable. The hardware is solid. Reporting dashboard is decent for a restaurant operation. Cons API access process is broken. 26 days from first request to receiving a Google Form — not credentials, a form. No self-serve developer portal. No sandbox. No timeline given at any step. Stripe gives you keys in 30 seconds. Square gives you a sandbox in 2 minutes. SpotOn makes you email three people, wait through OOO auto-replies, and fill out an intake form just to start the approval process. If your business depends on a custom integration, budget a month of waiting. Review Source Response from SpotOn April 22, 2026 Hi Michael - I know you've been in contact with members of our team in regards to your specific requests and concerns. Please do not hesitate to reach back out if you're in need of further assistance. Please know we are incredibly proud to work with you and your business! Wishing you continued success! aS aaron S. Owner Restaurants Used the software for: Less than 6 months ### "Excellence " April 10, 2025 5.0 Excellent, not pushy, no pressure, just efficient personal service. Pros SpotOn has returned POS to a personal level of service. It has been a real pleasure meeting people and working together to achieve our goal of an amazing, efficient and simple POS system. Cons I'll let you know when I figure that out. Alternatives considered [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing SpotOn The whole host of management tools are available at a reasonable cost all administered by one company. Review Source Response from SpotOn April 15, 2025 Thank you for your kind feedback, Aaron! We are excited to partner with you and your business! AH Adam H. Owner Restaurants Used the software for: Less than 6 months ### "Implementation" April 7, 2025 3.0 Pros System appears to be easy to navigate and intuitive. Cons Poor advance coordination with the applications prior to installation which creates a great deal of unnecessary stress and confusion for our staff. Switched from [Clover](https://www.capterra.com/p/226864/Clover/) Poor reporting and options with Clover as well as cost of applications Review Source Response from SpotOn April 8, 2025 Thank you for your feedback, Adam. Please do not hesitate to reach out so we can best support your business. VA Vince A. President Restaurants Used the software for: Less than 6 months ### "Interested in SpotOn? MoveOn" September 16, 2024 1.0 I am extremely disappointed with SpotOn’s services and lack of professionalism. We entered into an agreement with SpotOn under the promise of a comprehensive food truck setup and a system that would function without internet connectivity. Unfortunately, none of these promises were fulfilled. The Kitchen Display System (KDS) has not been working as expected, and despite our repeated attempts to get help, we have received no resolution. Communication with SpotOn has been abysmal. Every request for a manager’s callback has been ignored, leaving us to deal with significant operational challenges on our own. This situation has led to the loss of multiple food truck events and forced a 24-hour delay in opening our brick-and-mortar establishment due to the menu team’s failure to complete their responsibilities. The lack of professionalism extends to the website team as well, who have consistently ignored our emails. This entire experience has been extremely frustrating and unacceptable. Given these ongoing issues, we are now seeking a full refund for the services and equipment provided, along with the termination of our contract. I urge SpotOn to address this matter immediately, as our attorney is now involved and will be sending a formal letter if this is not resolved promptly. Pros Sales rep & installer were the only two employees from SpotOn that have attempted to rectify the ongoing issues. I’ve requested the local manager call me 5+ times now - I’ve never once heard from him. Cons I like nothing about SpotOn. The in-house issues it’s now causing has taken it to a new level of dissatisfaction. Alternatives considered [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing SpotOn The sales rep was very easy to deal with. Will be revisiting toast Switched from [TouchBistro](https://www.capterra.com/p/140677/TouchBistro/) terrible communication & functionality. Review Source Response from SpotOn September 19, 2024 Hi Vince, I know we're in the process of trying to resolve this for you! Please hold tight and we'll have some help sent your way immediately. BK Brian K. Manager Machinery Used the software for: 1-2 years ### "Review for Spoton" December 3, 2024 4.0 We appreciate what Spoton does, we hope they don't change Pros ease of use relating to the POS Terminal Cons No bank transfer of funds on Friday evening. When we started we got Friday's transfer on Saturday. Now we get it on Monday. Switched from [BILL Accounts Payable & Receivable](https://www.capterra.com/p/166559/BILL/) to lower our monthly costs. We like the POS terminal Review Source Response from SpotOn January 2, 2025 Thank you for your review. We are prioritizing faster funding and appreciate your patience. ZC Zoe C. Assistant Manager, Marketing Director Restaurants Used the software for: 6-12 months ### "I definitely recommend SpotOn" September 12, 2024 4.0 Great reps, someone’s always nearby to help, very versatile. Overall I’ve enjoyed it and it works well with our restaurant amenities - happy hour, private parties, etc. Pros Very user friendly for staff. Pretty user friendly for back of house. Tech support and (especially \[sensitive content hidden\]) are very responsive and helpful. I also appreciate how everything is intertwined if you go with the whole package - POS, Reserve, & Teamwork. Cons Had black out issues and the entire POS deleted itself before dinner service one day, but it was back up and running pretty quickly. I also wish there was a way to add more than one button at a time to the menu screens list at the bottom of each screen. Very time consuming to set up, but once it’s done it’s done. Alternatives considered [Aloha EPOS](https://www.capterra.com/p/178748/Aloha/)[Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing SpotOn Full package availability that integrates rather than a bunch of different apps Review Source Response from SpotOn September 23, 2024 We love to hear this! Thank you for taking the time to leave us this feedback. JA Jamie A. Barber Professional Training & Coaching Used the software for: 1-2 years ### "Spot on observations " August 13, 2024 5.0 My overall experience with spot has been great! Quality Customer service, & equipment Pros Customer service, Quality service, & merchant services Cons Nothing, they've been great from the beginning...I haven't experienced anything i dislike yet. Switched from [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) Spot on rates were lower than pay anywhere. I was impressed with the rates, products & service s Review Source Response from SpotOn August 22, 2024 We're thrilled to hear you've had a great experience with our equipment, customer service, and rates. Thank you for this feedback! BB Bernadine B. Owner Restaurants Used the software for: 6-12 months ### "I love Spot On" August 2, 2024 5.0 Ocerall the experience has been positive Pros My rep has been very responsive. He has stuck with us through the entire sale and conversion. I highly appreciate \[sensitive content hidden\]. Cons We had issues with how the KDS was processing orders but it has been resolved. Switched from [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Toast had poor customer service and were very unresponsive Review Source Response from SpotOn August 7, 2024 Thank you for the positive feedback! We love to hear that your rep has been so supportive. JG Jeff G. Owner Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Spoton for life" August 2, 2024 5.0 Spoton has been one of my best assets in growing my business Pros Spoton has been wonderful, i love the fact i can always talk to a real person Cons Honestly so far i dont have anything i dont like about spoton Switched from [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) Hated to deal with them completely. It was a fight all the time Review Source Response from SpotOn August 7, 2024 This is music to our ears. It's our pleasure to support you and your business! BL Bill L. Owner Restaurants Used the software for: Less than 6 months ### "Good system for the money" June 1, 2024 5.0 Excellent. The SpotOn team has been nothing short of helpful in getting us up and running. Pros \- Sales and Install team were extremely helpful - Onsite training was very well done Cons There is still some confusion about reporting/deposits when compared to Square, which is the system I was previously using. Also could use some additional features when it comes to invoicing. Alternatives considered [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing SpotOn Toast sales people were some of the worst people to deal with. Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Because Square nickel and dimed me to death. Review Source Response from SpotOn June 10, 2024 We're pleased to hear you've had a smooth transition and are benefiting from your SpotOn POS! MC MARIA C. Manager Restaurants Used the software for: 2+ years ### "Exceptional Service from Spot On/\[sensitive content hidden\]" February 19, 2024 5.0 Pros I recently had the pleasure of working with Spot On, particularly with \[sensitive content hidden\], and I must say, the service provided was exceptional. From the moment we inquired about their Point of Sale (POS) system, \[sensitive content hidden\] was attentive, knowledgeable, and went above and beyond to ensure we got the best deal possible. One of the standout aspects of our experience was the competitive rate offered for their POS system. Not only did Spot On match the rates of a popular POS system, but they actually managed to beat it, which was a pleasant surprise. This demonstrated their commitment to providing value for their customers. Moreover, \[sensitive content hidden\] expertise and professionalism were evident throughout the process. He took the time to understand our specific needs and tailored the solution accordingly. He patiently addressed all our questions and concerns, ensuring we felt confident in our decision. Overall, I highly recommend Spot On and \[sensitive content hidden\] Monroy for anyone in need of a reliable POS system and exceptional service. Their competitive rates, coupled with their personalized approach, make them a standout choice in the industry. Cons A few months ago, we had problems with our credit card processing. They quickly found out that the software was outdated so they quickly updated it. Problem resolved. Alternatives considered [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing SpotOn They offered better price that fit our budget. Switched from [CAKE POS](https://www.capterra.com/p/143463/Cake-POS/) Cake's customer service went downhill since the change of ownership. Review Source Response from SpotOn February 22, 2024 Thank you for the feedback and for taking the time to leave us a review, Maria. Customer service is important to us, and we're so happy to hear about your positive experience with our team. We look forward to continuing to help you grow your business. HG Heidi G. Controller Food Production Used the software for: Less than 6 months ### "Regret switching to Spoton" April 15, 2022 1.0 Customer service is typically easy to get ahold of. They try but sometimes it is beyond them and they send you up the chain and that is where I found that I got really no where. I couldn't figure out sales originally and I get passed to different people. A month later kind of figured it out but extremely time consuming. Due to flaws in the system. Supposedly going to get fixed but who knows when and it will not revert back so it will only be going forward. I personally would have not made the switch and now I know to ask a lot more detailed questions. Ask to see marketing. Ask to see reports and understand what the numbers mean and how it ties out. Pros I liked that Door Dash delivery was built into the system. Eventually got the menu setup the way I want it to look but it took a lot of hours and creative ways of getting it into the POS and then online ordering. Hours put in by me via customer support as they were not that helpful in regards to this. Cons The reporting is horrible. I need 3 reports to book 1 day sales. There are 3 different websites vs everything being on 1 website. You can't do a refund for an online order. You are required to call customer support or go to yet another website and request the refund. Only refunds that you can do is if remove the credit card info and reenter it. Menu creation did not go well. There is no audit trail and things are to easy to change. As soon as you change something there is no going back. It is done and updated. Should have a confirm before changing. Things would randomly change over night. I believe that Spoton people would go in and think they are fixing something but it would make it worse. Implementation did not go well due to so many menu issues. Ended up need to duplicate a number of items one for online ordering and one for the POS due to they don't work together. Some reports you can't view more than 1 day a time. Day of the week starts on a Monday vs a Sunday. Extremely annoying for me. Weekly reports are Monday - Sunday. Cant find a way to fix this. Marketing and loyalty are a joke. Marketing campaign does not tell you how much sales were done via a click through the campaign. The templates for marketing are not very good. If you still consider Spoton after this do not go for the marketing. There are better options out there for the same or less price. Sales tax has different amounts in the same report. They say to ignore one. So remove it. Alternatives considered [Revel Systems](https://www.capterra.com/p/135040/Revel-iPad-POS/)[Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing SpotOn Cost and what I expected them to have. Nothing works really as they stated it would. Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Square Online](https://www.capterra.com/p/275800/Square-Online/) Was not Square for Restaurant so missing a lot of features. Review Source Response from SpotOn May 3, 2022 We are sorry to hear about the difficulties you've had with reporting! I've alerted our success team and they will be reaching out to you shortly to help explain the reporting functionality. Please don't hesitate to reach out directly at support@spoton.com for additional assistance in the future. WR Wagner R. Owner Hospitality Used the software for: 2+ years ### "Tushar Brazilian Express Utah" April 15, 2023 5.0 Superb. Love the product and the company. I have already referred my friends that own restaurants to \[sensitive content hidden\] and SpotOn Pros The local support from \[sensitive content hidden\] and his team have been very attentive to details and very hands on with customer support and technical service. The company has always treated us fairly. And we value that. Cons Nothing. There have been a few outages that were inconveniences for an hour. No big deal. Reason for choosing SpotOn Mainly \[sensitive content hidden\] he was very knowledgeable and friendly and proved to be a reliable and dependable partner. Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Toast POS](https://www.capterra.com/p/136301/Toast-POS/) The service was terrible with Toast and the contract is too expensive Review Source SH Savanna H. Growth and Development Food & Beverages Used the software for: 2+ years ### "\[sensitive content hidden\] good, other support not. " April 14, 2025 5.0 Over all \[sensitive content hidden\] has managed to keep us with SpotOn, if he was not with the company we would not be. We stay because he is there to continue to support. Pros \[sensitive content hidden\] is great, the other support people are not good. He is able to assist with most issues when they come up. Cons Support team other than \[sensitive content hidden\] are not helpful and rarely know what is going on nor are they able to help in most situations. Review Source Response from SpotOn April 15, 2025 Thank you for your kind feedback, Savanna! We are excited to partner with you and your business! KS Kal S. Owner Restaurants Used the software for: 2+ years ### "\[sensitive content hidden\] Rocks" March 14, 2025 5.0 Very pleasant, I would like to give a shout out to \[sensitive content hidden\] for ALWAYS coming thru for us. We sincerely appreciate her dedicated commitment to our business needs. She is truly an asset to the company Pros The way they jump into action when you need assistance. Cons Sometimes the network has a glitch, but that's technology for you sometimes. Review Source Response from SpotOn March 20, 2025 Thank you for your kind words, Kal! We're so proud to partner with you and your business! MH Mark H. Owner Hospitality Used the software for: 6-12 months ### "SpotOn for Independent restaurant" September 9, 2021 5.0 So far our experience has been very positive. The way the online store integrates to the POS is terrific, allowing us pinpoint control over what we sell, where and when. Adding and 86ing items is a breeze which prevents unhappy customers and the handheld units we use supplement our workflow and make us more efficient. Thew QR codes are also a timely addition to our arsenal and our customers use them for both menu exploration as well as payment and ordering. Pros The software is very robust. We don't use even a fraction of it's capabilities but it's great to know we have room to grow when we are ready. 24/7 tech support is a Godsend since there are always questions with any system. Knowing I can pick up the phone and speak with someone (usually within 3 minutes) and get answers is hugely important. Cons There is a learning curve, mostly because the system is so capable and far reaching. Occasionally, the sheer number of options proved a little daunting, but that's when speaking with a person in real time becomes so important. They are a great resource as a learning too, too. Review Source Similar Products Featured