--- title: "SpotOn Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is SpotOn the right Restaurant POS solution for you? Explore 371 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/197473/SpotOn-Restaurant/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- SpotOn 4.2 (371) [View alternatives](https://www.capterra.com/p/197473/SpotOn-Restaurant/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of SpotOn Ease of use 4.2 Customer Service 4.2 ## Pros and Cons in Reviews RS Radha S Legal AssistantLegal Services, 51 - 200 employeesUsed the software for: Less than 6 months. “The platform combines POS, online ordering, reservations, marketing, and reporting in a way that feels cohesive and practical for day‑to‑day operations.“ April 27, 2026 KG Kris G OwnerFood & Beverages, 51 - 200 employeesUsed the software for: Less than 6 months. “We are still having problems with the system, accurate reporting, credit card processing and their ability to fix many of the problems with the system.“ March 25, 2026 RS Radha S Legal AssistantLegal Services, 51 - 200 employeesUsed the software for: Less than 6 months. “Certain configurations required additional steps or support, which could slow down implementation for more complex needs. Despite this, SpotOn remains a strong, restaurant‑centric solution that delivers solid functionality and value, especially for businesses looking for an integrated system designed with operators in mind.“ April 27, 2026 CG Cary G Managing PartnerRestaurants, 501 - 1,000 employeesUsed the software for: 1-2 years. “Reports, Contest setup poor, Enterprise Reporting, flexibility of moving certain items on ticket command screens, handheld connectivity issues“ December 31, 2025 MT Madison T OwnerRestaurants, 2 - 10 employeesUsed the software for: Less than 6 months. “Our sales rep visited our cafe in person several times, bringing free promo items, and cookies, and pitching all of her sales tactics.“ February 10, 2025 TE Tony E Finance ManagerRestaurants, 2 - 10 employeesUsed the software for: 6-12 months. “I still don’t have resolved various issues such as billing tied to move to SpotOn on credit card fees, export integration to quickbooks, and tax calculation of daily/monthly sales.“ April 5, 2025 JD Judson D Owner OperatorRestaurants, 11 - 50 employeesUsed the software for: More than 2 years. “Guest Service from the support team, most of all \[sensitive content hidden\] It very user friendly product and helps us keep track of just about all aspects of our business.“ June 20, 2025 KG Kris G OwnerFood & Beverages, 51 - 200 employeesUsed the software for: Less than 6 months. “The next day brought a fresh new set of challenges, including categories disappearing and previous day programming corrections being erased. As I sit here a month after system start up, problems still persist.“ March 25, 2026 ## Showing most helpful reviews Showing 1-25 of 371 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Bill C. Owner Restaurants Used the software for: 6-12 months ### "SpotOn and Great Customer Service" May 16, 2025 5.0 It's been great. I recently had an issue that Client Success Partner \[sensitive content hidden\] helped me out with and exceeded my expectations! She helped me resolve a transition issue from my old POS and allowed us to close the book on it completely. Very much appreciated! Pros The user interface is ahead of the game when it comes to other POS's. Also, the tech and application support is top notch. It took a bit of getting used to, but once we did, it was a huge improvement over our old system. That and the online ordering capabilities as well as the Doordash Direct functionality make it a win win for us. Cons It took a bit of getting used to once we implemented. I'm not sure if it's the fact that we were with our old system for many years prior and we were used to it, but relearning was the hardest part. Switched from [HungerRush](https://www.capterra.com/p/122189/HungerRush360/) Updating the system was required. We had multiple systems in place that were disconnected from each other. From Loyalty to multiple third parties are now integrated under one house that make it so much easier to use on a daily basis. Review Source Response from SpotOn May 19, 2025 Thank you for your kind review, Bill! We are proud to partner with you and your business. MY Michiko Y. Director of Operations Food & Beverages Used the software for: 2+ years ### "Look No Further - SpotOn is what you need!" August 18, 2026 5.0 Very happy and nothing to complain about! Restaurant Reporting is useful for restaurant management, and their credit card processing rates are very competitive, and the monthly software fees are a also great value. Pros SpotOn Merchant Support is the best - both phone support and account manager. We use a SpotOn handheld at outdoor events, and card payments are very easy. Cons Having to create marketing emails for each location instead of publishing one to multiple locations. SpotOn OLO's security could be improved. Switched from [Harbortouch POS](https://www.capterra.com/p/118757/Harbortouch-POS/) Credit card processing rates were outrageously high. Review Source KG Kris G. Owner Food & Beverages Used the software for: Less than 6 months ### "SPOT ON is the WORST POS SYSTEM" March 25, 2026 1.0 We purchased the spot on POS system about a two months ago for our restaurant. It has been a total disaster to say the least. The problems started almost immediately when they missed the installation date that we both agreed to. When they did finally install, their technician was an unprofessional buffoon. Upon arrival he disconnected our AV system and our back office system that was supposed to remain running until we could transfer over our gift cards. After unplugging everything, he then determined our wiring wasn’t sufficient for the new system. Mind you this is a few hours before we need to open for the day. Once he finally figured out the wiring was fine, he installed the system. 4 terminals and 8 handhelds along with several printers. Once the system was turned on, we noticed there were many missing items, buttons, categories, etc. all of which had been worked on and discussed in several zoom programming meetings. Now the fun starts. Prices are wrong, discounts are added instead of subtracted, gratuity can’t be added, printers malfunction, systems lose connectivity to the internet, handhelds don’t work, back up cell service fails, tickets won’t print to the kitchen, the list continues. The next day brought a fresh new set of challenges, including categories disappearing and previous day programming corrections being erased. As I sit here a month after system start up, problems still persist. All I can do is warn anyone thinking about purchasing this system regrets. We are still having problems with the system, accurate reporting, credit card processing and their ability to fix many of the problems with the system. Pros I originally purchased this system to replace my existing system. I wanted the cloud based system that wouldn’t fail during power outages and the handhelds were also a bonus. Cons It’s really hard to come up with a least favorite when there are so many issues that have gone wrong. I guess I would have to say Spot On’s inability to fix the problems is the biggest problem we have currently Alternatives considered [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing SpotOn Salespeople, cost, promised options, promised customer service. Our salesperson said they previously worked for toast and listed many issues the toast system has with operation and customer service. Switched from [Futures Platform](https://www.capterra.com/p/172667/Futures-Platform/) This QLaborate system didn’t have a cloud base option. It was also very old and starting to have major problems. Review Source GR Gabriela R. Advertising Manager Restaurants Used the software for: Less than 6 months ### "SpotOn its Amazing!!!" August 22, 2025 5.0 My overall experience with Spoton has been exceptional. The platform is powerful, intuitive, and tailored to meet the unique needs of complex businesses. With expert support from \[sensitive content hidden\], I always feel confident navigating their tools and growing my business. Pros Spoton is a top-tier payment processing and digital marketing company that truly understands the needs of modern businesses. Their platform handles complex menu modifiers seamlessly, making it perfect for restaurants with intricate setups. The customizable reports provide deep insights to drive smarter decisions. Their email marketing and loyalty programs are easy to use and highly effective. Online ordering with built-in discounts adds tremendous value. What really sets Spoton apart is their outstanding customer service—especially from \[sensitive content hidden\], whose expertise and support are second to none. Highly recommended for businesses seeking a powerful, all-in-one solution. Cons One area where Spoton could improve is communication with their development team—feature requests or technical issues sometimes take longer than expected to be addressed. Additionally, the offline mode for taking transactions isn't as seamless as it could be, which can be a challenge during internet outages. These issues don’t outweigh the platform’s strengths, but they’re worth noting for businesses with high-volume, always-on operations. Switched from [ThriveDesk](https://www.capterra.com/p/238111/ThriveDesk/) Recommended by another owner: boosted sales with a points system and best pricing. Review Source CG Cary G. Managing Partner Restaurants Used the software for: 1-2 years ### "Review from Cary" December 31, 2025 4.0 Overall I would say average except for Customer Service. It is great. Terminals don't hold cellular as well as handhelds. Pros Customer Service from \[sensitive content hidden\] and Sales Representative \[sensitive content hidden\]. Cellular backup works well on handhelds. Cons Reports, Contest setup poor, Enterprise Reporting, flexibility of moving certain items on ticket command screens, handheld connectivity issues Alternatives considered [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing SpotOn We thought reporting was going to be much better but it's integration options were a plus Switched from [Aloha EPOS](https://www.capterra.com/p/178748/Aloha/) Cloud based system needed along with handheld use Review Source Response from SpotOn January 11, 2026 Thank you so much for the kind words, Cary! We're excited to hear you are pleased with our customer support. We truly appreciate you and are always here to help whenever you need us! BM Bruno M. president Restaurants Used the software for: 6-12 months ### "Big liable problem with taxes and sales tax" November 22, 2025 1.0 Horrible . for accountting. Need to go to 10 different widow for report. Sales tax is not properly counted. Found myself liable with big sales tax amount. They didn't have an answer for that. they they said next month it will be adjusted which it didn't .Also if a ticket still open at closing .it automatically close the ticket but as Item sold. So you pay tax on it even if you didn't received the money . They told me that I have to adjust it in my general ledger. but the 1099E will be showing a big difference since it's not corrected on their end. Pros Not much . beside I regret to change. They told me that it's exactly the same than toast but the Credit card fee a lot cheaper Cons Credit card Refund processed is not friendly . And Can not make a cash refund next day . Need to make a paid out to refund the customer. So it's not really accouting friendly since paid out is not made for that.So you pay tax on the sale, and Sales tax is not properly deducted. Switched from [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Try to lower Credit card fee and have teamwork at the same time Review Source Response from SpotOn December 8, 2025 Thank you for taking the time to share your experience, Bruno. We’re truly sorry to hear about the challenges you’ve encountered and this is not the experience we want for our customers. Please reach out to me directly at laurenr@spoton.com with your business information so we can assist you directly. LG Lauren G. General Manager Restaurants Used the software for: 2+ years ### "Do not buy this POS" September 27, 2025 1.0 This is the absolute worst POS system I have used in my 20+ years in the industry. I have been working with this system for almost five years now and it is absolutely terrible. You create a tab for a customer and it just completely disappears sometimes! I've had $300 bar tabs completely disappear and then have to try and remember everything the guest ordered to re-ring it. We have lost so much money using this system. Our equipment finally got replaced after our old terminals were crashing daily. We built a new restaurant and made the mistake of sticking with Spoton. Their Website team takes months to make the simplest changes. I bought my system from a third party so I can't even go through Spoton's customer service. The whole deal is sketchy and a huge inconvenience. The handhelds can't even reach my patio tables even though we are well within the required sq footage. Pros Nothing. It is terrible. There is not one good thing about this system. Customer service is clueless and rude. Cons The constant computer crashes, lost tickets, not for high volume restaurants. System doesn't allow even the most basic functions of a POS. Ten steps to do anything. It took me months to get my menu properly imported into their system and I am still having to call them daily because something changed in the settings and now everything's ringing in wrong. Servers hate it. Bar hates it. Alternatives considered [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing SpotOn Because I made a huge mistake. The sales guy said all the right things. Review Source Response from SpotOn October 1, 2025 Hi Lauren -- while we appreciate your review, this is not what we like to hear about your experience. I have passed this along to our team who will reach out to assist. We sincerely apologize for any inconveniences and want to make things right. HF Hernan F. Owner Restaurants Used the software for: Less than 6 months ### "Bad Communication and complicated services" January 14, 2026 3.0 Too much problems with the company. Over sale the products. Different departments. Thanks to the help of \[sensitive content hidden\] , I found a resolution for the issues I have. Only good thing for now Pros The Online Orders and the opportunity to make delivery without pay a lot to Doordash. Good marketing tools Cons Bad communication and over sale product. The installation is complicated and take too long to get the menu. Need better explanation about the percent and cost of services. Too many departments to resolve issues. Switched from [Clover](https://www.capterra.com/p/226864/Clover/) I feel confident about the words of the sales person Review Source Response from SpotOn January 27, 2026 Hi Hernan - Thank you for taking the time to share your honest feedback. We’re glad to hear that the online ordering capabilities and marketing tools have provided value to your business. That said, we’re truly sorry to hear about the challenges you experienced with communication, onboarding, and clarity around pricing and services. This is not the experience we aim to deliver, and your feedback highlights areas where we need to do better—especially when it comes to setting clear expectations and simplifying support across teams. We appreciate you calling out the support that ultimately helped resolve your concerns, and we’re grateful for the opportunity to improve. We remain committed to making the experience smoother and more transparent moving forward. CV Chris V. District Manager Food & Beverages Used the software for: 2+ years ### "District Manager" September 19, 2025 5.0 Pros SpotOn helps our restaurants run more efficiantly. \[sensitive content hidden\] is one of the most helpful person working at SpotOn. Cons Sometimes it's hard to get customer service on the weekend. If our system goes down it is hard to get someone that knows how to fix the problem. Switched from [Aloha EPOS](https://www.capterra.com/p/178748/Aloha/) Looking for a better system. Ours was very outdated. Review Source Response from SpotOn September 22, 2025 Thank you for sharing your experience! We’re so glad we are able to provide thorough support. We are proud to partner with you and your business! JK James K. Chef Owner Restaurants Used the software for: Less than 6 months ### "Run, don't walk away from this company " August 10, 2025 1.0 They are unethical, sadly they misrepresent their product. The sales team was bad, the white glove install was done by a third party that doesn't know the software or hardware. Miserable experience. Pros To be honest, nothing. Everything we were told the system will do, it didn't (doesn't). We get no answers when we are promised callbacks, on hold for literally hours. I guess those would be the good points, and they aren't good. Cons Sales Rep was new and not trained fully on the product he represented, made promises of what the system will do, it doesn't in nearly all cases, The system crashes, it always shows us as being closed when we aren't, customer service knows very little about the product and can't solve problems, tell you 48 hours, how can you wait 48 hours to solve a problem with your point of sale? It has taken 2 months to address our issues and they still aren't resolved. This has been a nightmare, a complete and udder nightmare. Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Promises from sales rep that were found to be not true. We will go back to Square. Review Source Response from SpotOn August 12, 2025 Hi James -- while we appreciate your review, this is not what we like to hear about your experience. I have passed this along to our team who will reach out to assist. We sincerely apologize for any inconveniences and want to make things right. AH Adam H. Owner Restaurants Used the software for: Less than 6 months ### "Implementation" April 7, 2025 3.0 Pros System appears to be easy to navigate and intuitive. Cons Poor advance coordination with the applications prior to installation which creates a great deal of unnecessary stress and confusion for our staff. Switched from [Clover](https://www.capterra.com/p/226864/Clover/) Poor reporting and options with Clover as well as cost of applications Review Source Response from SpotOn April 8, 2025 Thank you for your feedback, Adam. Please do not hesitate to reach out so we can best support your business. KK Keith K. Owner Restaurants Used the software for: Less than 6 months ### "Great service, software, and hardware for my 36 year old restaurant" January 11, 2025 5.0 10/10 and would highly recommend. \[sensitive content hidden\] fully explained everything from menu build out to online ordering and cash discount programs. \[sensitive content hidden\] was patient and thorough will the menu consultations and \[sensitive content hidden\] was very detailed and friendly on install day at the restaurant. Pros The customer service from sales, pre-install, and installation. Nice hardware also. Cons Nothing at the moment. Possibly make time sheets easier to navigate? Switched from [Clover](https://www.capterra.com/p/226864/Clover/) High processing and monthly fees and mandatory hardware upgrades Review Source Response from SpotOn January 21, 2025 We appreciate this feedback, Keith! SB Stephen B. CFO Restaurants Used the software for: 6-12 months ### "Avoid them" December 20, 2024 1.0 We are part of a franchise and can not change or we would. Pros Very little. Their installation was problematic. It worked Ok for a week or 2 then problems occurred they would or could not fix. Cons They are non responsive and inflexible. Constant problems with the register and system and poor to no response time. We have had recurring problems with their system, follow their protocol to fix, get nothing fixed time and time again Switched from [Clover](https://www.capterra.com/p/226864/Clover/) Required by Franchisor and liked Clover much better Review Source Response from SpotOn January 2, 2025 We appreciate your candid feedback and are working on connecting with you to resolve these issues. RW Reagan W. Owner Retail Used the software for: 6-12 months ### "Wish I would've looked at reviews" July 14, 2023 2.0 I have had nothing but issues from the very moment I agreed to sign up. I was sold hard on the program as it was hard for me to make the change, and once I signed up- it was nothing but issues. At one point I just went back to my original Point of Sale and continued just making my monthly payments on the SpotOn program still trying to get my funds refunded back to me. One of the managers actually had the audacity to negotiate my refund amount with me. Then told me my previous rep had called them and told them she didn't make a mistake and that I had signed up for splitting the transaction fee with my customer? WHAT. Pros I thought the ease of taking a credit card as payment would be beneficial to my business. A lot of Point of Sale systems charge a transaction fee for each transaction, so to me, it should help me make things flow smoother day to day. Cons What I like the very least about SpotOn is the amount of missing funds that I found when I looked into my account. I had to then go spend quite a bit of time double checking everything to make sure I was getting paid. That alone was the biggest deterrent. The application, and what I found out later was their only contract, which was unfortunate because our service representative signed us up for both fee options not one or the other. Our business had the option to pass along the fee to the customer or to split the fee with the customer. For some reason, we were signed up for both. We had some pages that were showing one way and others for another option. I trusted my rep to submit the application in completion and for some reason that did not happen. The odd thing was that a couple months into our contract, the fee was option was switched. They claimed it was changed because it was incorrect. No one informed us of this. The new fee was different from what I had intially signed up for. One rep on the phone looked up our contract online and also made the statement that it looked like we had signed up for both options. But how could that have made any sense? Were we getting charged for even more? I reached out to my rep about the fees coming out on our end as well as the customers and was told she would look into it. Never heard back. Months later when my funds got frozen, I reached out to her only to find out she was let go. No one told me, I just was left without help. Switched from [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/)[Stripe Payments](https://www.capterra.com/p/123889/Stripe/)[QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) I thought it would be more cost effective. In turn, it actually cost me thousands and made me lose of my own free time outside of work trying to figure out what went wrong with no help. Review Source Response from SpotOn July 17, 2023 Hi Reagan, we're sorry to hear about the frustration you've experienced. It looks like we've been actively working with you on a resolution for the past week, and we look forward to getting things resolved for you as soon as possible! HG Heidi G. Controller Food Production Used the software for: Less than 6 months ### "Regret switching to Spoton" April 15, 2022 1.0 Customer service is typically easy to get ahold of. They try but sometimes it is beyond them and they send you up the chain and that is where I found that I got really no where. I couldn't figure out sales originally and I get passed to different people. A month later kind of figured it out but extremely time consuming. Due to flaws in the system. Supposedly going to get fixed but who knows when and it will not revert back so it will only be going forward. I personally would have not made the switch and now I know to ask a lot more detailed questions. Ask to see marketing. Ask to see reports and understand what the numbers mean and how it ties out. Pros I liked that Door Dash delivery was built into the system. Eventually got the menu setup the way I want it to look but it took a lot of hours and creative ways of getting it into the POS and then online ordering. Hours put in by me via customer support as they were not that helpful in regards to this. Cons The reporting is horrible. I need 3 reports to book 1 day sales. There are 3 different websites vs everything being on 1 website. You can't do a refund for an online order. You are required to call customer support or go to yet another website and request the refund. Only refunds that you can do is if remove the credit card info and reenter it. Menu creation did not go well. There is no audit trail and things are to easy to change. As soon as you change something there is no going back. It is done and updated. Should have a confirm before changing. Things would randomly change over night. I believe that Spoton people would go in and think they are fixing something but it would make it worse. Implementation did not go well due to so many menu issues. Ended up need to duplicate a number of items one for online ordering and one for the POS due to they don't work together. Some reports you can't view more than 1 day a time. Day of the week starts on a Monday vs a Sunday. Extremely annoying for me. Weekly reports are Monday - Sunday. Cant find a way to fix this. Marketing and loyalty are a joke. Marketing campaign does not tell you how much sales were done via a click through the campaign. The templates for marketing are not very good. If you still consider Spoton after this do not go for the marketing. There are better options out there for the same or less price. Sales tax has different amounts in the same report. They say to ignore one. So remove it. Alternatives considered [Revel Systems](https://www.capterra.com/p/135040/Revel-iPad-POS/)[Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing SpotOn Cost and what I expected them to have. Nothing works really as they stated it would. Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Square Online](https://www.capterra.com/p/275800/Square-Online/) Was not Square for Restaurant so missing a lot of features. Review Source Response from SpotOn May 3, 2022 We are sorry to hear about the difficulties you've had with reporting! I've alerted our success team and they will be reaching out to you shortly to help explain the reporting functionality. Please don't hesitate to reach out directly at support@spoton.com for additional assistance in the future. PL Patrick L. Owner Restaurants Used the software for: 1-2 years ### "Very Customizable POS System. Excellent Reporting. All features needed for success." March 6, 2023 4.0 Reporting has been amazing and has really helped our manager stay on top of their metrics.Integrations with 7 Shifts scheduling has been a game changer.We are detailed technical people so we were able to customize many features that made sense for our restaurants. Not the prettiest UI, more like an Android but no major complaints from servers. Pros The Reporting is a STAR versus our experiences with other POS like CAKE, NCR/Aloha.There are alot of great features that cater to tableside service restaurants like ours.A little overwhelming but There is a custom feature for almost every different item in the restaurant. Authorizations for different roles, control of delivery services, multi-location management, modifiers, discounts. Much more robust than other services I have used (CAKE, UPSERVE/Lightspeed, NCR) Cons The Sales Staff was not the friendliest. The implementation team also had a very bad attititude. The job got done with both but it was a rough experience.Customer service is decent. They have been getting better over time! A few downtime issues have occurred and SpotOn does not have an offline payment processing mode.They do however, install back-up 5G LT but forgot to train our managers on how to switch over to this network quickly. Alternatives considered [CAKE](https://www.capterra.com/p/156223/CAKE-for-Advertisers/)[Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing SpotOn Reporting, sleekness, and pricing Switched from [Lightspeed Restaurant](https://www.capterra.com/p/211849/Lightspeed-Resturant/) We were using Upserve and customer service was terrible. Lightspeed purchased Upserve and it only got worse during the transition. Some system updates made the POS unusable. Review Source Response from SpotOn March 9, 2023 Thank you for your feedback, Patrick. We are constantly evolving our tech and services to support businesses better. We've passed this feedback to the appropriate teams on our end, but we're happy you are enjoying the Reporting feature & other capabilities. DS Daniel S. Director of Operations Restaurants Used the software for: 2+ years ### "\[sensitive content hidden\] is STELLAR" February 14, 2024 5.0 Overall things are great. The support system is much improved than it was originally. I would still suggest that the same person working on a support ticket follow it through to the end/completion. We often have 3-4 people try to help us with issues and have to repeat the problem several times to get them up to speed. We are pleased with the improvements in reliability of the system compared to a year ago this time. Pros \[sensitive content hidden\] is STELLAR! We have had the great fortune of working with him over the last 6 months. He is a man of many talents. He has helped us troubleshoot and resolve some printer issues (hardware), and worked through some programming issues (software) with our integration to R365 accounting. He is always very easy to work with and quick to respond. He is willing to really dig deep and figure out our issues. We love working with him. Cons Early on we could tell that you were growing too fast and too big. There were lots of situations with lapse in communication and release of new features that didn't work properly. As well several times that the reporting sites when down during very busy shifts. It didn't earn a lot of trust with our teams. We really want to implement the Handheld devices for our servers and the product is completely different than the workstation. Its like teaching someone to use 2 different systems. Make them the same please. AND SOON! Switched from [Oracle Database](https://www.capterra.com/p/5938/Oracle-Database/) We used MICROS POS but its not listed on the optiosn. Payment processing was included. Cloud based. OLO integrations. Other feature integrations like waitlist Review Source Response from SpotOn February 19, 2024 We appreciate your feedback, Daniel, and want to thank you for taking the time to leave us a review. We are constantly evolving our tech and its capabilities to better support businesses, so we've passed along your feedback on our handhelds and work stations. We're glad to hear about your experience with your Restaurant Success Manager and that you've had an improved experience with our support team. Customer service is extremely important to use. Thank you for being a part of the SpotOn family, Daniel and we look forward to continuing to help you grow your business. MS Michal S. Partner Food & Beverages Used the software for: 6-12 months ### "Just the Begining" November 15, 2023 5.0 There have been ups and downs, a few network outages and quirks that required support but overall we are getting to know the equipment and with the Help of \[sensitive content hidden\] are tweaking the software and hardware to where it helps us process the customers and payments. Pros I like the fact that this is flexible when it comes to hardware, when you can have a multitude of registers and handheld devices. Cons What still needs to be expanded is the handheld device. The device will take orders but the process to create the order is a multi step process and when you are busy this increases the stress. Plus the device has a scanner but will not scan upc codes, so you can't use this to process order without manual entry and that is not efficient. Alternatives considered [Cloverleaf](https://www.capterra.com/p/232657/Cloverleaf/)[Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing SpotOn the reason we choose Spoton is because the fees seemed to be less on a per transaction and the credit card fees, ability to get a loan, features and overall cost was better than most of the other vendors Review Source Response from SpotOn November 17, 2023 Thank you for your feedback, Michal. We are constantly evolving our tech and its capabilities to better support businesses and have passed this feedback to the appropriate teams. We appreciate you leaving us a review, and we welcome you to the SpotOn family! TW Tami W. Owner Restaurants Used the software for: Less than 6 months ### "Watch out for the sales rep" October 19, 2022 1.0 My overall experience was spot on as far as tech-support and calling them has been really good the sales guy and the fact that nobody can do anything about what was promised or how it actually worked not so good Pros Watch out for the sales rep - he promises you the moon in the sky and all these things and then you turn around and get the system and then charge you an nickel and dime you to death and pull money out of your account when they shouldn’t I’m still waiting for product and training. I would like to like this system but it is not complete yet Cons The software is not user-friendly as other systems are you really do need the training and I am really good at creating new menu items but this one here makes it all that difficult and I’m still waiting for things to be fixed Alternatives considered [HungerRush](https://www.capterra.com/p/122189/HungerRush360/) Reason for choosing SpotOn Because I was promised and told a lot of things filled out the paperwork and somehow the paperwork got all screwed up and then they started pulling money out of my account like it was candy and I took me forever to get it all squared away. I am still waiting for a product that I was promised and have found that everything is too expensive not happy with this system at all Review Source Response from SpotOn October 27, 2022 Hi Tami, I'm sorry to hear about the frustrations you've experienced during this transition. I've contacted a support manager to reach out and help walk you through any questions you have about billing, setup, or products. We apologize for these hiccups so far and hope we can help make this a more positive experience moving forward! YI Yuka I. Managing Member Restaurants Used the software for: 6-12 months ### "Review from Cassava" April 10, 2023 5.0 after the learning curve it's been really amazing. Pros While so many POS systems may not be so super different, where SpotOn doesn't even compare is the customer service. The phone reps, email tech rep, local rep who we can see in person and have a working relationship with, it's all amazing.While so many onboarding now adays is a zoom call with a very uninterested rep or just instructions on PDF, SpotOn really makes you feel they care. Cons the slowness of the handheld, the way it rolls over screens makes some of us dizzy because the way it moves, and also there are some steps in handheld that we feel can be cutout. the desktop works great, but it's too bulky. we really want the desktop version on iPad. It's web base so we are puzzled to why that hasn't happened yet. Alternatives considered [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) Reason for choosing SpotOn Because of \[sensitive content hidden\], and because SpotOn offers in-person installation. Review Source Response from SpotOn April 11, 2023 Thank you for your kind words, Yuka, and for your feedback on the handheld devices. We're glad you are happy with SpotOn support and your local rep. We are constantly evolving our tech and its capabilities to better support businesses. SH Sonia H. Office Manager Medical Practice Used the software for: 2+ years ### "Good company to use" May 15, 2025 5.0 I have not had any issues with SpotOn. My payment are processed on time and my monthly statements are always correct. Pros Their accuracy and consistency with payments being processed in a timely manner. Cons the amount of the processing fees. This is of course with all companies, but it was all I can think of as a con. Switched from [Availity](https://www.capterra.com/p/68854/Availity/) the representative quoted a lower fee rate Review Source Response from SpotOn May 19, 2025 Thanks for your kind review, Sonia! We are proud to partner with you and your business. TE Tony E. Finance Manager Restaurants Used the software for: 6-12 months ### "SpotOn on Support" April 5, 2025 3.0 Overall satisfied with the product but support systems are not there!!! I have asked to speak to senior leader for SpotOn with no response or follow through to resolve issues. Pros The spot on POS is very easy to use and provides good reports to assist with operations Cons SpotOn on support is probably the worst support with poor follow through. Also, you don’t have a main account representative to good to assist you with resolving concerns. I still don’t have resolved various issues such as billing tied to move to SpotOn on credit card fees, export integration to quickbooks, and tax calculation of daily/monthly sales. Review Source Response from SpotOn April 8, 2025 Thank you for your feedback, Tony. Will you please reach out to me directly at laurenr@spoton.com so we can help make things right? BW Brenda W. Partner Food & Beverages Used the software for: 2+ years ### "Appreciate you all" January 23, 2025 5.0 Our Customer Service experience has been amazing. \[sensitive content hidden\] goes above and beyond to help our business. We truly appreciate her and all she does for us. Thank you! Love how support understands we are not a business designed for this software but work with us to grow the opportunities. We appreciate you all so much. Pros Customer Service and Support are super helpful. If they don't know the answer they will find out. Cons Our beginning relationship was not that great as a rep left the company within days of us beginning our setup without a word to us. They have since redeemed themselves. Review Source MH Mark H. Owner Hospitality Used the software for: 6-12 months ### "SpotOn for Independent restaurant" September 9, 2021 5.0 So far our experience has been very positive. The way the online store integrates to the POS is terrific, allowing us pinpoint control over what we sell, where and when. Adding and 86ing items is a breeze which prevents unhappy customers and the handheld units we use supplement our workflow and make us more efficient. Thew QR codes are also a timely addition to our arsenal and our customers use them for both menu exploration as well as payment and ordering. Pros The software is very robust. We don't use even a fraction of it's capabilities but it's great to know we have room to grow when we are ready. 24/7 tech support is a Godsend since there are always questions with any system. Knowing I can pick up the phone and speak with someone (usually within 3 minutes) and get answers is hugely important. Cons There is a learning curve, mostly because the system is so capable and far reaching. Occasionally, the sheer number of options proved a little daunting, but that's when speaking with a person in real time becomes so important. They are a great resource as a learning too, too. Review Source PR Pamela R. Special Events Bar Manager Hospitality Used the software for: Less than 6 months ### "A Bit of a Roller Coaster" May 28, 2024 5.0 I was really excited to get information about SpotOn, especially since I knew the sales rep personally. After many conversations, my company finally gave the green light, but that's when some of the wheels started to come off. Communication was greatly lacking about next steps and what we could expect or needed to do on our side. There wasn't a confirmation of what equipment I needed, and we weren't set up to run different revenue centers like I had requested, so we're still not up and running where we need to be. Implementation and installation team have been great, very helpful, we're just not getting the support and guidance we had expected, and feel a little left in the dark. Pros It's not an app in the way that Square is, and the handheld devices don't have to rely on wi-fi, it's also fairly user-friendly Implementation and Installation teams have been great Cons Once we got the new system approved, we felt a bit ghosted by our rep. I am still waiting on the rest of my equipment, and still waiting for the rest of my organization to get properly set up and haven't received any follow ups. Review Source Response from SpotOn June 4, 2024 Hi Pamela, I want to connect you with someone internally who can give you the support you need and deserve. Would you mind replying directly to me so I can facilitate that? Thank you for your review. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.