# Page 11 | SpotOn Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 11 - Is SpotOn the right Restaurant POS solution for you? Explore 367 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/197473/SpotOn-Restaurant/reviews

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SpotOn

4.2 (367)

[View alternatives](https://www.capterra.com/p/197473/SpotOn-Restaurant/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 11 - Reviews of SpotOn

## Showing most helpful reviews

Showing 251-275 of 367 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

SS

Shannon S.  
Manager  
Food & Beverages  
Used the software for: Less than 6 months

### "Spot On Review"

October 9, 2023

4.0

I get better and better with the system each day but I feel like the logistics of how you set up the menu could be done differently.

Pros

For the most part the system is easy to use once you really get the hang of it.

Cons

I wish there were less steps for a lot of the processes. I wish there was a drag and swipe option on the screen for combining tables.

Reason for choosing SpotOn

Owner decision

Review Source

Response from SpotOn

October 10, 2023

This is helpful for us to know, Shannon. We've passed along this feedback to the appropriate teams on our end. We look forward to continuing to help you grow your business.

JP

Joshua P.  
Owner  
Medical Practice  
Used the software for: 6-12 months

### "Real people helping real people!"

November 11, 2020

5.0

Pros

I love the ease of access of this product the most. Business people hardly have time for anything other than running their business. This software makes everything quick and easy!

Cons

Had a little bit of a hard time getting help with marketing training. Our website team was and always has been amazing. Could be our fault for not making the time to train, but other than that, all is good.

Review Source

TQ

Tim Q.  
Manager  
Restaurants  
Used the software for: 6-12 months

### "Spoton restaurant POS and programs"

November 12, 2020

5.0

Over all it’s been a great program and great company to work with. Look forward to years of a great relationship.

Pros

Ease of back office functions Online ordering

Cons

The loyalty program functionality isn’t quite what I wanted but they are working on changes that I believe will be better

Reason for choosing SpotOn

Because they are awesome!!!

Switched from

[Maitre'D](https://www.capterra.com/p/67512/MaitreD-POS/)

Spoton was much easier to work with. Maitre’de is not US based and so you have to work with distributors and not directly with the software company.

Review Source

RT

Rosena T.  
General Manager  
Restaurants  
Used the software for: Less than 6 months

### "SpotOn is a great product!!"

August 23, 2021

4.0

With SpotOn, splitting payments became much easier and faster. Once you get used to it, it is very user friendly!

Pros

The support is a superstar. Most of the time they answer my calls in less than 2 minutes. And they are willing to stay on the line with me to provide necessary support. And our agent, \[SENSITIVE CONTENT\], is amazingly helpful. She's local and always there for us. Very attentive and helpful. Willing to spend her own time guiding us through issues!

Cons

The menu build out is pretty complicated if you don't attend at least 2 to 3 hours of conference call learning how to use it.

Review Source

WS

Wallace S.  
Owner  
Food & Beverages  
Used the software for: Less than 6 months

### "Love our New Spoton "

October 17, 2022

5.0

Great from start to finish.

Pros

It processes payments quickly, easy to learn and to use. Hand heads work great. Reports are generated quickly wit the info you actually need.

Cons

Don’t have any dislikes yet. Everything has worked as advertised.

Reason for choosing SpotOn

Price and value.

Switched from

[Epos Now](https://www.capterra.com/p/152638/Epos-Now/)

They were slow, constantly cloud synced. Just plain bad. Cc processing was agonizingly slow.

Review Source

Response from SpotOn

October 26, 2022

We appreciate the feedback and love to hear you're enjoying SpotOn!

DG

David G.  
Owner & CEO  
Retail  
Used the software for: 1-2 years

### "Spot-On for Customer Loyalty"

November 5, 2019

4.0

We were able to reward our repeat customers with a means of giving them discounts after 10 purchases. I know some customers are saving up their points for when we have sales, so they can maximize their overall spending

Pros

I like that it does it is to be used at the cash register as customer pays, and that it affords us with a low start-up costs means to reward our repeat customers.

Cons

It is not a wholly integrated software with our POS. It requires a stand alone reader.

Reason for choosing SpotOn

Their rep did an excellent sale on how Spot-On would generate more repeat sales, and it did. It has a low start-up costs with a monthly subscription price.

Review Source

LF

Luis F.  
Owner/Manager  
Restaurants  
Used the software for: 6-12 months

### "Local 7/Ford's BBQ/Stratford "

June 21, 2022

5.0

\[SENSITIVE CONTENT\] is on the technical and support side and has been very helpful at all my businesses.

Pros

Very good and easy to use. Great pricing.

Cons

Not much missing from this product. Would like a bigger tablet available for table service.

Review Source

Response from SpotOn

June 22, 2022

Thanks for your feedback, Luis! We are happy you enjoy using SpotOn.

DF

Dennis F.  
President  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "\[sensitive content hidden\] with SpotOn is great!"

March 24, 2023

5.0

Awesome! That's all I can say!

Pros

Love SpotOn. We have had several CC processing companies in the past and they are the best by far. \[sensitive content hidden\] goes out of his way to answer questions and keep us up to date.

Cons

So far everything is great! Customer service, payment processing and ease of use has been GREAT!!!!

Review Source

Response from SpotOn

March 28, 2023

That's music to our ears, Dennis. Thank you for your feedback. We look forward to continuing to help you grow your business.

PB

Paul B.  
Owner  
Restaurants  
Used the software for: Less than 6 months

### "A great experience"

August 9, 2023

5.0

Our experience has been exceptional

Pros

The ease of switching from an older POS to Spot In was crucial. The training, and communication from start to finish has been outstanding .

Cons

I really have not had any issues . There is a lot of information to take in within the two day training. It would be great if you could get a few more training days .

Review Source

Response from SpotOn

August 10, 2023

We love to hear it, Paul. We appreciate your feedback - we're here to work with you, for you.

DS

Dana S.  
CFO  
Transportation/Trucking/Railroad  
Used the software for: 6-12 months

### "Game changer"

May 2, 2023

5.0

Great experience.

Pros

I have saved over $1,500.00/month in card processing fees by switching to SpotOn.

Cons

The mobile app and the dashboard charge two different fees. This needs to be corrected.

Review Source

Response from SpotOn

May 10, 2023

We're glad to hear it, Dana. We've passed along this feedback to the appropriate teams on our end. We're proud to help support you and your business.

MG

Mike G.  
Owner  
Hospitality  
Used the software for: 1-2 years

### "\[SENSITIVE CONTENT\] is the man!"

December 10, 2022

5.0

11/10

Pros

Ease of service and useVery smooth process and amazing customer service

Cons

Bank issue from last year Inter communications weren’t fun

Switched from

[Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/)

Cheaper and more personal rep

Review Source

Response from SpotOn

December 14, 2022

We love to hear this! Thanks for your feedback, Mike.

RM

Robin M.  
Owner  
Restaurants  
Used the software for: 6-12 months

### "Restaurant"

November 23, 2020

5.0

The thing I most impressed with is the customer service. I am able to get someone on the phone quickly and get any help I need, even in the middle of an order. They talk me through the situation. Also, there are so many things offered in connection (social media, webpage, and review management to name a few) and when I procrastinate, they patiently help me move forward to get everything operating. I need a little nudging. It feels like we actually matter to them.

Pros

It is so simple to navigate. I'm able to not only use it but teach it and problem solve with great ease.

Cons

I can't think of anything I'm not happy with.

Review Source

SR

Steve R.  
Manager  
Food & Beverages  
Used the software for: 1-2 years

### "Great Product Packed with Features!"

November 13, 2020

5.0

Pros

I believe that the integrated loyalty program as well as the “check in” tablet creates a great promotional tool that with a large web of businesses can help to create business for all incorporated with Spot On. Being able to see reports in mobile app is a plus too! Also being in full control of my pos to implement changes from any computer is a must for me!!

Cons

It is quite different from most POS systems I have used.

Review Source

BH

Brent H.  
Owner  
Hospitality  
Used the software for: Less than 6 months

### "Spot"

March 28, 2023

5.0

Fun

Pros

The helpfullness of the staff. Great transition all within a day.

Cons

Durability of equipment. That's it tho. Everthing else is good so far

Switched from

[Aloha Cloud](https://www.capterra.com/p/254668/Aloha-Cloud/)

Conspiracy

Review Source

Response from SpotOn

March 29, 2023

We love to hear it, Brent. We appreciate your feedback - we're here to work with you, for you.

SH

Susan H.  
Owner  
Restaurants  
Used the software for: 6-12 months

### "Review"

February 18, 2022

5.0

Excellent our rep \[SENSITIVE CONTENT\] is the best! He is here when we need him

Pros

Love the qr code, ease of use, customer services is very helpful

Cons

Using the gift cards has been most challenging

Review Source

HC

Hannah C.  
Owner  
Food & Beverages  
Used the software for: 6-12 months

### "Review"

August 25, 2021

4.0

Great

Pros

The customer service we receive with immediate responses

Cons

It’s hard to change things for the register I feel like there is a million steps to add a product with multiple features

Review Source

TR

Tara R.  
General Manager  
Restaurants  
Used the software for: Less than 6 months

### "Airport Cities VFW 10454"

March 29, 2021

5.0

I love the fact that I can check on my business from my phone anywhere.

Pros

Spoton allowed us to convert from a bar to a restaurant during Covid with great ease. We are able to offer apple pay and contactless pay, that we were not able to offer before. The integration was easy and effortless during the transition of our old POS,

Cons

The only con that I have is that Spoton offers so much as far as social media marketing, delivery integration and reports that I have not had enough time to explore all that Spoton offers.

Reason for choosing SpotOn

A friend recommended the product.

Review Source

BB

Beth B.  
Owner  
Retail  
Used the software for: Less than 6 months

### "Very happy I made the switch "

April 14, 2020

5.0

Overall I’m very happy with the software as well as customer service and the pricing. The pricing is a lot cheaper than we were paying with clover. Very glad that we made the switch. I’ve also referred people and have received money for referrals.

Pros

I love the size and mobility of the POS system that we selected. I love the loyalty program as well as the email marketing campaign’s that we get to use now. I love how helpful and fast customer service has been as well as \[SENSITIVE CONTENT HIDDEN\] who is our contact that I use locally.

Cons

The only thing I don’t like about the system is in order to use the spot on loyalty program you have to do it in the spot on app instead of the register app and the spot on app doesn’t let you use the barcode scanner so you kind and f have to make a choice if you want to scan items or use the loyalty program on the actual POS system.

Review Source

PB

Pink B.  
Manager  
Food & Beverages  
Used the software for: Less than 6 months

### "This is the worst POS system that I ever used!"

July 27, 2022

2.0

I hated it!

Pros

Good price comparing to the competitors in the market.

Cons

There are a lot of aspects in the POS that are very hard to use. It is not user friendly at all. A lot of customization need to be made after the implementation. It is a very unstable program. We always experience problem daily at the restaurant. There are a lot of limitation in terms of program functions.

Reason for choosing SpotOn

Pricing options.

Review Source

Response from SpotOn

August 3, 2022

We're sorry implementation has been challenging for you, and it looks like this might be because you don't use our restaurant POS designed specifically for restaurants. A member of our team has reached out to work with you on this.

AM

Afrim M.  
Owner  
Food & Beverages  
Used the software for: 6-12 months

### "This is the one you need for business to run"

November 23, 2020

5.0

Fabulous

Pros

Very simple to use it and fast to learn

Cons

Actually I like it all there is nothing that I don’t like it

Reason for choosing SpotOn

Easy to use it

Switched from

[Heartland Payments+](https://www.capterra.com/p/119791/Heartland-Payment-Processing/)

Better

Review Source

SF

Sean F.  
Business analyst  
Food & Beverages  
Used the software for: 1-2 years

### "Really Good POS software"

February 10, 2020

5.0

Using SpotOn we have become more efficient as a business, reducing waste, tracking profits and trends as well as identifying areas of loss

Pros

Configurability and reporting features, we can track just about every aspect of our business now.

Cons

Phone app sometimes logs out, and I wish they had more integrations

Alternatives considered

[Toast POS](https://www.capterra.com/p/136301/Toast-POS/)

Reason for choosing SpotOn

Price

Review Source

JH

Jeffery H.  
President  
Food & Beverages  
Used the software for: 6-12 months

### "Amazing company!"

November 16, 2020

5.0

It’s “Spot On” !

Pros

I have been purchasing and using POS devices in my multiple different bars and restaurants for 25 years. I have had every kind of system known to man and this software and customer service is incomparable to any other system I have used.

Cons

I have not found a flaw worth mentioning.

Switched from

[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)

Customer service.

Review Source

DC

David C.  
Restaurant owner  
Restaurants  
Used the software for: 2+ years

### "Best credit card machine and register!"

April 21, 2020

5.0

It made my job way easier and I was able to increase my sales!

Pros

How I’m able to advertise for not an extra cost, how I’m able to keep up with sales from home, how I can go back to any transaction, etc...

Cons

Honestly I love everything about spot on!

Review Source

BP

Barbara P.  
President  
Mental Health Care  
Used the software for: 1-2 years

### "Review "

November 6, 2022

1.0

My experience with your company is that there is a greater interest in your own financial situation than in assisting your customers.

Pros

Ease of use

Cons

Your salesman

Review Source

Response from SpotOn

November 9, 2022

We are sorry to hear about your experience and are eager to better support you. I'm sending you a direct email to get more details and reassign you to someone who can help. Thank you for your patience and for this feedback,

AH

Antonio H.  
Owner  
Restaurants  
Used the software for: 2+ years

### "Service with professionals "

November 15, 2020

5.0

10 out of 10. I would highly recommend them to any potential business owners.

Pros

Very easy to navigate and exceptional walk through service. In person, by \[SENSITIVE CONTENT HIDDEN\] and over the phone. Done while practicing social distance and covid guidelines.

Cons

Nothing. Hand held were easiltnovercame and used.

Review Source

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