# Page 12 | SpotOn Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 12 - Is SpotOn the right Restaurant POS solution for you? Explore 367 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/197473/SpotOn-Restaurant/reviews

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SpotOn

4.2 (367)

[View alternatives](https://www.capterra.com/p/197473/SpotOn-Restaurant/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 12 - Reviews of SpotOn

## Showing most helpful reviews

Showing 276-300 of 367 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

ET

Enedina T.  
Owner  
Restaurants  
Used the software for: Less than 6 months

### "Bad Service"

March 16, 2022

1.0

Not happy at all

Pros

Nothing they make your life so hard they suppose to help you

Cons

Everything was bad customer service the wait is too long

Review Source

Response from SpotOn

March 28, 2022

Dear Enedina, We are sorry to hear about your frustration and are working hard to resolve this. Your account manager, Ervey, has been in contact and is assisting with your refund. Thank you for your patience!

BP

Ben P.  
Founder  
Hospitality  
Used the software for: Less than 6 months

### "Great Product and Very Restaurant-Friendly"

October 7, 2022

5.0

I've been very happy with SpotOn, from implementation to support and everything in between.

Pros

The software and hardware are all very sleek and easy to use. SpotOn provides an array of helpful reports on the backend, and the fact that I can make real-time changes makes things much easier when we need to make adjustments to the menu on the fly.

Cons

We find that it's not always easy to process a refund or adjust payments electronically in the moment. Tech support, however, is responsive in helping us resolve the issue.

Review Source

Response from SpotOn

November 21, 2022

Thanks for the feedback, Ben! We are proud to partner with Wildacre Rotisserie and are happy to hear things are going well.

BR

Blake R.  
Owner  
Restaurants  
Used the software for: 6-12 months

### "Going from no pos system to SpotOn "

May 14, 2021

5.0

Working faster, consistent, able to utilize software to track selling items

Pros

Easygoing experience to learn being this was our first system ever ALL and I mean ALL staff for company is helpful, 24/7 and has resolved our user error questions within sec / min System is so easy to use

Cons

From going to no system previously, we haven’t found cons besides not getting the system sooner!

Reason for choosing SpotOn

Already had credit card terminal and this system was offered when in search for a system

Review Source

JI

Joe I.  
owner  
Restaurants  
Used the software for: Less than 6 months

### "good product, great support team"

October 25, 2022

5.0

Still learning all the options of the new POS, overall very satisfiedease of use and great support

Pros

ease of use, takes less time to navigate orders

Cons

learning anything new can be challenging, but with the customer support was not to daunting

Reason for choosing SpotOn

liked the simplicity of use

Switched from

[CAKE POS](https://www.capterra.com/p/143463/Cake-POS/)

software was timing out on POS back of house operations

Review Source

mW

marti W.  
owner  
Restaurants  
Used the software for: Less than 6 months

### "new spot on"

May 16, 2023

5.0

so far so good

Pros

reporting, seeing sales, labor and product mix

Cons

nothing. Just getting used to something new

Reason for choosing SpotOn

I like \[sensitive content hidden\] and his sales pitch was amazing making us feel comfortable with making spot on our POS of choice

Review Source

Response from SpotOn

May 17, 2023

We appreciate your feedback, Marti, and are glad to hear about your positive experience with SpotOn. We look forward to continuing to help you grow your business.

TP

Todd P.  
Partner  
Food & Beverages  
Used the software for: Less than 6 months

### "Great POS"

October 26, 2022

4.0

Sales reps awesome..1st on-site trainer terrible, however the 2nd person was awesome

Pros

Mobile access, handhelds, BOH ease of use and customer service is great.

Cons

Less steps when opening new tabs. Give more training and have a trainer that listens to your needs verses just going by a " in the box" demo.

Alternatives considered

[Clover](https://www.capterra.com/p/226864/Clover/)

Reason for choosing SpotOn

More inclined to my business needs

Review Source

KB

Kristen B.  
Owner  
Restaurants  
Used the software for: Less than 6 months

### "Great Platform & Customer Service"

April 22, 2020

5.0

We have really enjoyed being with SpotOn. The biggest reason we enjoy it is because of the great customer service from \[SENSITIVE CONTENT HIDDEN\]. He is very responsive and quick to fix any issues we may be experiencing which is crucial when you have a restaurant full of customers. It's also a user friendly system for my employees.

Pros

My favorite feature of the software is the online reporting and tools to view and analyze orders.

Cons

The only difficult thing with the way our restaurant is set up is entering tips. We are unable to enter tips while the order is open and being used. Instead we have to navigate to our order list and enter after the transaction has disappeared which is more time consuming and harder to manager when you have a line of customers.

Reason for choosing SpotOn

We cared greatly about user friendliness and customer support which is what drove us to switch away from Micros.

Review Source

SE

Sheila E.  
Managing Member  
Food & Beverages  
Used the software for: Less than 6 months

### "SpotOn is a highly user friendly & efficient product!"

November 16, 2020

5.0

This is a product that has made us see how antiquated and inefficient our old system really was! We also have a much higher level of security with this system as we had several fraud chargebacks with our old system. Now we are secure with SpotOn!

Pros

We love the ease of use & being able to change and manage our menus, website and also have the direct online ordering to save huge $$ by customers ordering directly they use instead of a 3rd party app! The terminals are sleek and adaptable to our business needs.

Cons

A few minor bumps getting it all going, but with the exceptional customer support we are now smooth sailing!!!

Alternatives considered

[Toast POS](https://www.capterra.com/p/136301/Toast-POS/)

Reason for choosing SpotOn

Price & customer support

Review Source

YK

Yvonne K.  
Owner  
Restaurants  
Used the software for: Less than 6 months

### "If I would have known more I would not have gone with SpotOn... "

October 24, 2022

1.0

Pros

The reason we went with spoton, was their salesperson, and she is no longer with them.

Cons

It is not intuitive and needs a lot of work. Different dashboards for different departments is a pain.

Review Source

Response from SpotOn

October 27, 2022

Hi Yvonne, thanks for your feedback and I apologize for the troubles you've experienced getting acquainted with the software. I've looped in a support manager to help walk you through some of the different dashboards. We are constantly working on new improvements with features and integration, and I hope these upcoming releases help resolve some of the inconvenience!

SP

Saray P.  
Owner  
Restaurants  
Used the software for: Less than 6 months

### "Great"

May 2, 2023

5.0

Pros

The customer service & support received.

Cons

The amount of Zoom meetings I had to have to set up the menus.

Review Source

Response from SpotOn

May 10, 2023

Thank you for the feedback, Saray. We are constantly evolving our tech and its capabilities to support businesses better.

NV

Nate V.  
Owner  
Food & Beverages  
Used the software for: 6-12 months

### "SpotOn review"

November 23, 2020

5.0

Pros

The online ordering with direct tickets to kitchen and bar is a huge advantage this system has. It had increased both revenue and efficiency.

Cons

There are a few software upgrades that are still in the works that are needed and are being worked on.

Review Source

DF

Danielle F.  
Owner  
Restaurants  
Used the software for: 6-12 months

### "Quality POS System"

November 9, 2020

5.0

We have been very pleased so far and have chosen to use in another new business.

Pros

The software is very user friendly for staff as well as an administrator being able to adjust and make changes. The emaginePOS reporting app is also a valuable tool as an owner from ability to track sales and reports for employee time and credit card tips for payroll.

Cons

Staff would like if there was an option for lunch screen to disappear after lunch and not be all combined.

Review Source

KR

Kelley R.  
Supervisor  
Food & Beverages  
Used the software for: 6-12 months

### "Awesome Software"

March 19, 2021

5.0

It has been a positive experience The back of the house is as easy to navigate as the front of the house.

Pros

The software is extremely easy to use Also it is simple to teach to new employees. The customer service representatives are easy to get hold of and are always extremely helpful.

Cons

There should be a way to add to an entree after it has been sent to the kitchen.

Review Source

BO

Brittany O.  
Director of Sales  
Food & Beverages  
Used the software for: Less than 6 months

### "Spot - On Rocks! "

April 17, 2020

5.0

I love it, I think it works great for us and I LOVE the customer support and also our sales Rep \[SENSITIVE CONTENT HIDDEN\]!

Pros

I love how easy it is to customize things. I think working with the Spot On team has been very easy and they are very helpful. When we have been in need of assistance they have been there for us within minutes, and that has been really helpful. I think its important that you can customize it. Every business is different - It is not a classic point of sale system I think it goes beyond that.

Cons

I would say the thing I like least about it would be nothing.

Review Source

AS

Andrew S.  
Owner  
Restaurants  
Used the software for: 6-12 months

### "Learning curve "

November 12, 2020

4.0

Good a few rough days and since my rep left the company not many people have reached out to stay in contact with our business

Pros

Smooth functionality for front of house

Cons

The back of house for soot on restaurant is hard to navigate at first. The modifiers are clunky and you have to really know the order of operation to properly set up a item and one minor setting not selected could keep the entire item from functioning

Review Source

MO

Marcus O.  
owner  
Food & Beverages  
Used the software for: Less than 6 months

### "Great way to have more customers having a better experience with your company. "

December 1, 2020

5.0

I am a 3 star Michelin chef, so I would say they are 3 star Michelin as well.

Pros

\[SENSITIVE CONTENT HIDDEN\] got me started, and convinced me it was better for my business. \[SENSITIVE CONTENT HIDDEN\] were great at helping me implement and set up everything. From back office, digital marketing, built our website to take orders off of. The programming is great to allow you to do more tasks with better trained staff. And the customers have a positive reaction.

Cons

Not anything so far, but they are very responsive when you call, if something does come up?

Reason for choosing SpotOn

\[SENSITIVE CONTENT HIDDEN\] demonstration of the functionality of the product is why I switched.

Review Source

CS

Christina S.  
Owner  
Food & Beverages  
Used the software for: 6-12 months

### "Spoton in Reno"

November 16, 2020

4.0

We love our rep, \[SENSITIVE CONTENT HIDDEN\]. We are happy with our POS but wish we had more training on end of day because this affects us knowing how much cash we have/should have.

Pros

I like the reporting part of the app and the ease that my staff can solve issues like splitting checks or adding guests.

Cons

The end of day reporting. Our system seems glitchy and no one can give us answers but says no way it's glitchy.

Review Source

dG

dawn G.  
owner  
Food & Beverages  
Used the software for: 6-12 months

### "restaraunt"

November 13, 2020

3.0

i have to say i have not had the best experience with customer service. always say they will call right back and i have to call 3 or 4 times on same issue before someone solves the problem

Pros

back of the house is nice so employees cant access

Cons

handheld mobys are junk. not able to split tickets and pay off them you have to go to the main sation to do it.

Reason for choosing SpotOn

working with sales rep.

Review Source

BP

Brandon P.  
General Manager  
Restaurants  
Used the software for: 2+ years

### "SpotOn is just that, spot on!"

February 15, 2020

5.0

They've saved us thousands of dollars over the years. Can't recommend them enough!

Pros

Very efficient and never let's us down! Easy to use.

Cons

Can't say we have found anything to put as a con for SpotOn.

Review Source

jC

jessica C.  
Manager  
Restaurants  
Used the software for: Less than 6 months

### "User friendly "

September 3, 2021

5.0

Pros

Easy to use, 24/7 customer support, restaurant-specific platform.

Cons

What I like least about this software is there is no way to not be live.

Review Source

HJP

Hayden J. P.  
Owner  
Restaurants  
Used the software for: 6-12 months

### "5 Stars from Post Oak BBQ!!"

March 9, 2021

5.0

Pros

Customer service is out of this world!! We love it!

Cons

When you 86 an item for the night I wish it would automatically become available the next service date.

Switched from

[Toast POS](https://www.capterra.com/p/136301/Toast-POS/)

Customer service

Review Source

BS

Billy S.  
Owner  
Restaurants  
Used the software for: 6-12 months

### "owner"

December 3, 2020

5.0

the best systems and nice customers services

Pros

Ordering online was the best systems for us

Cons

i had to call the customers almost everyday about the systems

Switched from

[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)

price was too high

Review Source

lR

lee R.  
owner  
Food & Beverages  
Used the software for: 2+ years

### "Fillmore 13 brewery"

November 13, 2020

5.0

Great product all around

Pros

easy to use all around, my staff loves it .

Cons

All good, no complaints at all , keep up the good work.

Review Source

CP

Christopher P.  
General Manager  
Restaurants  
Used the software for: 1-2 years

### "Restaurant pos"

February 19, 2022

4.0

Pros

They way it’s as easy as using an I-phone

Cons

The remote handhelds were not as flexible

Review Source

Response from SpotOn

March 29, 2022

Thank you for your feedback!

MM

Maireen M.  
Owner  
Food & Beverages  
Used the software for: Less than 6 months

### "Great product and great service"

September 1, 2021

5.0

Great experience

Pros

Easy to use and is so detailed everything you need to see the reports has it

Cons

I don’t like when i have to add an item is a little bit complicated and sometimes have to call support for help

Switched from

[Clover](https://www.capterra.com/p/226864/Clover/)

Sooo expensive to have!!

Review Source

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