# Page 13 | SpotOn Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 13 - Is SpotOn the right Restaurant POS solution for you? Explore 367 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/197473/SpotOn-Restaurant/reviews

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SpotOn

4.2 (367)

[View alternatives](https://www.capterra.com/p/197473/SpotOn-Restaurant/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 13 - Reviews of SpotOn

## Showing most helpful reviews

Showing 301-325 of 367 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JA

JEROME A.  
manager  
Food & Beverages  
Used the software for: 6-12 months

### "A great system all around"

April 26, 2021

5.0

Very flawless. Customer service is approachable and quick to respond. We are very high volume and the system works great. Reporting is extensive and easy to browse.

Pros

Easy to use, intuitive, great interface and programming is a breeze.

Cons

I am not really seeing any cons, it is working just how we intented it to

Reason for choosing SpotOn

much better product

Review Source

ML

Michael L.  
Owner  
Security and Investigations  
Used the software for: 1-2 years

### "Stay in touch! It’s easy!!!!!"

April 4, 2020

5.0

Pros

So being a dinosaur in today’s business, I’ve had to stretch right to do business. Digital loyalty allows me to access my existing database, build on it every day and now I feel like I can blanket my customers with new information that will keep them coming back to experience new ways to have fun at home. I customize design re-level 35 and $40,000 more than that I design so most of my customers leading edge ways to entertain their family and extended family. They want to live life to the max and I am their “go to Guy” because I stay in touch with them digital loyalty.

Cons

No negatives. Really. I am grateful for this product.

Review Source

PH

Pamela H.  
CFO  
Restaurants  
Used the software for: Less than 6 months

### "SpotOn as a management tool"

December 5, 2020

5.0

I can access data that helps me manage costs.

Pros

SpotOn has given me the data access I need to manage my business from a macro as well as micro perspective. The software is easy to access and utilize. I highly recommend SpotOn for the restaurant environment.

Cons

I have not identified any negative aspects of the software at this time.

Alternatives considered

[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Toast POS](https://www.capterra.com/p/136301/Toast-POS/)

Reason for choosing SpotOn

Per reviews, SpotOn had the best customer service available.

Review Source

BC

Bethany C.  
owner  
Restaurants  
Used the software for: Less than 6 months

### "Best deal"

December 1, 2020

5.0

Our experience with SpotOn has been wonderful!

Pros

We really love how easy the SpotOn team made setup and implementation. Any time we ran into an issue, they helped resolve it immediately. My staff and customers really enjoy the interface.

Cons

I didn't love how many different windows I needed to use. 3 is too many, to be honest. I couldn't remember what function was where, and needed to remember 3 different passwords.

Switched from

[talech](https://www.capterra.com/p/155256/talech/)

We switched for pricing and extended features.

Review Source

MS

Melanie S.  
Owner  
Restaurants  
Used the software for: Less than 6 months

### "Mimis bistro"

March 19, 2021

5.0

Like it

Pros

Customer service was great. Not sure How I feel about anything else since we’ve only been using it a month.

Cons

Payroll font is too small, larger format. More information needed for my tax reports

Alternatives considered

[Toast POS](https://www.capterra.com/p/136301/Toast-POS/)

Reason for choosing SpotOn

Customer service

Switched from

[Clover](https://www.capterra.com/p/226864/Clover/)

Hated it, terrible customer service!

Review Source

RC

Rob C.  
Owner  
Food & Beverages  
Used the software for: Less than 6 months

### "Wouldn’t. Use payroll ……"

January 24, 2023

3.0

Pros

Not very much …not quite a bait and switch. Just bait and forget…

Cons

Still waiting for payroll….. no payroll company? Should have went with Aloha …..

Alternatives considered

[Aloha Cloud](https://www.capterra.com/p/254668/Aloha-Cloud/)

Reason for choosing SpotOn

I was stupid

Review Source

Response from SpotOn

February 7, 2023

We hear your frustration and apologize that our Payroll feature is still being developed. We're busy perfecting this product and hope to have it to you as soon as possible!

RH

Ryan H.  
Owner  
Restaurants  
Used the software for: Less than 6 months

### "SpotOn Team is amazing "

February 17, 2022

5.0

SpotOn is exceptional with restaurant hardware, tech support and in person representation. My account executive \[SENSITIVE CONTENT\] showed how much she cared for my business from day one. She took the time to understand my vision and helped me put a plan into action! The gentlemen that installed the hardware, \[SENSITIVE CONTENT\], gave us clear direction and helped us with personalized configurations to fit our needs. The experience has been wonderful through and through. I have even had the pleasure of meeting the sales director Storm. The whole crew is great! We are treated like family at SpotOn. Thank you to the tech team for staying on top of things and teaching myself and my staff to use every feature with patience and grace. Overall, would recommend SpotOn to anyone who owns a business, restaurant or otherwise.

Pros

The number of features and the ease of use.

Cons

No one we have hired has ever used the software so trying to teach every employee a new system is tough.

Review Source

zH

zane H.  
owner  
Restaurants  
Used the software for: Less than 6 months

### "New Era POS system for restaurants "

February 23, 2023

5.0

Just want to thank all the back customers people they are top notch with knowledge and very helpful

Pros

easy to use , fast , both staff & customers love it

Cons

checking reports from the POS system itself

Review Source

Response from SpotOn

February 24, 2023

Thank you for your kind words, Zane. We're proud to help support you and your business.

AB

Amanda B.  
Owner  
Restaurants  
Used the software for: 6-12 months

### "Antonio’s "

November 13, 2020

3.0

The screen is sensitive you have to learn where exactly to click it takes getting used to but does have what we need which is hard to find for a restaurant at this price. Many POS serve retail based clients which doesn’t work for a restaurant with all the modifications and custom orders.

Pros

Integrated with mobile, next day deposit, can manage remotely

Cons

Back office is not user friendly hard to edit menu items, change prices

Review Source

MF

Matthew F.  
General Manager  
Restaurants  
Used the software for: 1-2 years

### "Savant Midtown Review"

December 3, 2020

5.0

Pros

What I like most is how simple it is to change/add/remove menu items.

Cons

I have no dislikes for this software. So simple to use.

Review Source

AH

Amy H.  
Owner  
Restaurants  
Used the software for: 1-2 years

### "New to industry "

March 16, 2021

4.0

Great

Pros

User friendly and easy for employees to catch on

Cons

Anything that has to do with software has a downside

Review Source

Estelle E.  
Responsable de vente  
Apparel & Fashion  
Used the software for: I used a free trial

### "Meilleur logiciel de a"

October 25, 2023

4.0

Pros

Avec SpotOn des paiements sont bien sécuriser et fiable et cela permet le bon fonctionnement des entreprises. Son usage est très simple.

Cons

Avec SpotOn des paiements sont bien sécuriser et fiable et cela permet le bon fonctionnement des entreprises. Son usage est très simple.

Review Source

Response from SpotOn

October 26, 2023

That's music to our ears, Estelle. Thank you for your feedback. We look forward to continuing to help you grow your business.

RG

Rowan G.  
Owner/chef  
Restaurants  
Used the software for: I used a free trial

### "Excellent"

February 23, 2023

5.0

Very good/friendly user

Pros

Easy to operate. Very good nice feature.

Cons

Well software interacts sometimes with connection but seems like spot on have an option to use their own internet or server. If it’s bad connection

Review Source

Response from SpotOn

February 24, 2023

We love to hear it, Rowan. We are constantly evolving our tech and its capabilities to better support businesses.

AH

Amber H.  
owner  
Food & Beverages  
Used the software for: 6-12 months

### "Unimpaired Dry Bar "

December 3, 2020

5.0

We love it. It has really helped our customers order food online and I love how its very easy to track all sales etc.

Pros

We love how easy it is to use and how your customer service is available at anytime.

Cons

Sometimes the updates take a little bit.

Review Source

lS

leoh S.  
Owner  
Restaurants  
Used the software for: Less than 6 months

### "Spot oN review"

June 26, 2023

5.0

So far, its been good, we have only used it for two weeks, and like every pos there is a learning curve, but Spoton makes it easier

Pros

Overall, display and programming make it easy to use

Cons

That it does not have other third-party integrations other than Doordash

Review Source

Response from SpotOn

June 27, 2023

We appreciate your feedback, Leoh and we look forward to continuing to help you grow your business.

GD

Grahm D.  
Owner  
Food & Beverages  
Used the software for: 6-12 months

### "Haven't used it fully yet"

February 21, 2024

3.0

Meh everyone wants to be helpful but we're still not setup with software that works correctly for our business. If we could have had more in person support to get the software corrected instead of me and my crew having to put so much time into it that would be great.

Pros

Honestly we haven't put the service in place yet due to customizations that we're needing made to the software to make it work correctly in our establishment. \[sensitive content hidden\] has been extremely helpful in trying to get us on track and provided excellent support in the process.

Cons

Pizzas are a tough thing to program correctly so the house or the customer doesn't get screwed. From my experience virtually no pizza restaurant that doesn't have their own proprietary system uses the software incorrectly.

Review Source

DC

David C.  
Inspector  
Real Estate  
Used the software for: Less than 6 months

### "Simple for the on the go users"

October 6, 2022

5.0

So far so good. Have had no issues, and I use the app everyday.

Pros

Very easy to get the set up done and load the app on my devices.

Cons

No Cons the system is easy to use and I have had no issues.

Review Source

Response from SpotOn

October 11, 2022

Thanks for taking the time to leave us a review, David! We are happy you've enjoyed your experience with SpotOn.

JL

Joseph L.  
Owner  
Food & Beverages  
Used the software for: Less than 6 months

### "Belladinas"

November 17, 2020

5.0

Happy

Pros

Easy to use and the promise that they are growing and constantly updating

Cons

Inability to engage customer in rewards and contact information

Alternatives considered

[Clover](https://www.capterra.com/p/226864/Clover/)

Reason for choosing SpotOn

Sales person

Review Source

jP

jose P.  
dueño  
Food & Beverages  
Used the software for: 6-12 months

### "software bueno serviccio de pagos malo y serviccio al cliente poco te resuelven pronto."

November 13, 2020

3.0

el software vien el servicio de cobro de targetas pesimo y las pajinas online mui limitado acseso para el que paga

Pros

el software no esta mal el servisio si.

Cons

el personal pocas veses te pueden resolver algo pronto y se pierde mucho tiempo ablando con alguien y el serviccio de transacciones muy mal serviccio muy probable que lo camviare.

Review Source

CJ

Catherine J.  
owner  
Food & Beverages  
Used the software for: 6-12 months

### "new user"

November 12, 2020

5.0

it has its challenges but I feel the more we use it the more we will understand it.

Pros

I like the analytics and different reports

Cons

not as easy to navigate behind the scenes that you think

Reason for choosing SpotOn

we like the KDS system

Review Source

ZL

Zack L.  
Owner  
Restaurants  
Used the software for: Less than 6 months

### "Excellent! "

September 8, 2021

5.0

Excellent, \[SENSITIVE CONTENT\] has been amazing with all questions and any unknowns we had.

Pros

Everything! Very simple and easy to navigate.

Cons

Nothing! Everything has been simple and I have the ability to change anything I don’t like on my POS.

Review Source

SW

Shawn W.  
Owner  
Restaurants  
Used the software for: 6-12 months

### "Review"

November 12, 2020

4.0

Pros

The system is Easy to use and makes it easy to set up menus

Cons

The o ly thing I have noticed is that the system needs to be rebooted every morning to work properly

Review Source

AP

Anastasia P.  
Owner  
Food & Beverages  
Used the software for: I used a free trial

### "Capitol Coney and Spot on"

February 14, 2020

5.0

My overall experience would be with the installation of the new EMV for the credit card chips which went very smooth, the customer support was there to assist in the install plus afterwards. Easy no problems.

Pros

Most liked about the software is the easy transformation to the customer, no problems, very easy to use it tells you what to do, easy to training the employees, excellent customer service 24/7 which we need since we are a diner open 24/7, to implement changes from the back of the house are very easy, do my weekly payroll with ease. Next would be online ordering, great job keep it up.

Cons

The least liked about the software is the pricing, need to less expensive.

Review Source

LK

Larry K.  
Owner  
Hospitality  
Used the software for: 6-12 months

### "Great POS System"

November 13, 2020

4.0

Very good experience from the salesperson to implementation.

Pros

Easy to learn, reliable, very good support.

Cons

Hard to issue credit card credits and they take a long time.

Reason for choosing SpotOn

Everything was better with Spot On.

Review Source

PE

Peter E.  
District Manager  
Food & Beverages  
Used the software for: Less than 6 months

### "Spot on Is Spot ON"

October 27, 2022

5.0

Implement and used less then a month. Very satisfied with the installation, support and the capabilities of the software.

Pros

Very easy to implement for execution. Analytics very impactful and easy to access.

Cons

Kitchen display monitors should be touch screen for speed and ease of use.

Review Source

Response from SpotOn

November 9, 2022

We're thrilled to hear your installation, support, and overall experience have been spot-on. Thanks for the feedback!

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