# Page 3 | SpotOn Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is SpotOn the right Restaurant POS solution for you? Explore 370 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/197473/SpotOn-Restaurant/reviews --- SpotOn 4.2 (370) [View alternatives](https://www.capterra.com/p/197473/SpotOn-Restaurant/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of SpotOn ## Showing most helpful reviews Showing 51-75 of 370 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SB Stephen B. CFO Restaurants Used the software for: 6-12 months ### "Avoid them" December 20, 2024 1.0 We are part of a franchise and can not change or we would. Pros Very little. Their installation was problematic. It worked Ok for a week or 2 then problems occurred they would or could not fix. Cons They are non responsive and inflexible. Constant problems with the register and system and poor to no response time. We have had recurring problems with their system, follow their protocol to fix, get nothing fixed time and time again Switched from [Clover](https://www.capterra.com/p/226864/Clover/) Required by Franchisor and liked Clover much better Review Source Response from SpotOn January 2, 2025 We appreciate your candid feedback and are working on connecting with you to resolve these issues. BK Brian K. Manager Machinery Used the software for: 1-2 years ### "Review for Spoton" December 3, 2024 4.0 We appreciate what Spoton does, we hope they don't change Pros ease of use relating to the POS Terminal Cons No bank transfer of funds on Friday evening. When we started we got Friday's transfer on Saturday. Now we get it on Monday. Switched from [BILL Accounts Payable & Receivable](https://www.capterra.com/p/166559/BILL/) to lower our monthly costs. We like the POS terminal Review Source Response from SpotOn January 2, 2025 Thank you for your review. We are prioritizing faster funding and appreciate your patience. KW Kyesha W. Gm Restaurants Used the software for: 6-12 months ### "Do not do it" October 11, 2024 1.0 I want to love spot n but I can't. I've probably work for them more than I do running my restaurant. Its so embarrassing. Pros The set up was easy, the system is user friendly. Cons If it works its great but the handhelds always have issues. I have 8 handhelds most weeks I'm down to 1-2 due to systems issues. Not taking payments. Emv issues. They take up hours of my day trying to troubleshoot and it still doesn't work. I've only been open for 5 months and I have had hundreds of tickets and calls regarding fixing the same issue. Yes they expect me to troubleshoot and fix and its only temporary. Within a few more days I have to do the same thing, spent hours on the phone for a temporary fix. Alternatives considered [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing SpotOn Sales person sold the offline payment well Switched from [Clover](https://www.capterra.com/p/226864/Clover/) They sold me with offline payment processing Review Source VA Vince A. President Restaurants Used the software for: Less than 6 months ### "Interested in SpotOn? MoveOn" September 16, 2024 1.0 I am extremely disappointed with SpotOn’s services and lack of professionalism. We entered into an agreement with SpotOn under the promise of a comprehensive food truck setup and a system that would function without internet connectivity. Unfortunately, none of these promises were fulfilled. The Kitchen Display System (KDS) has not been working as expected, and despite our repeated attempts to get help, we have received no resolution. Communication with SpotOn has been abysmal. Every request for a manager’s callback has been ignored, leaving us to deal with significant operational challenges on our own. This situation has led to the loss of multiple food truck events and forced a 24-hour delay in opening our brick-and-mortar establishment due to the menu team’s failure to complete their responsibilities. The lack of professionalism extends to the website team as well, who have consistently ignored our emails. This entire experience has been extremely frustrating and unacceptable. Given these ongoing issues, we are now seeking a full refund for the services and equipment provided, along with the termination of our contract. I urge SpotOn to address this matter immediately, as our attorney is now involved and will be sending a formal letter if this is not resolved promptly. Pros Sales rep & installer were the only two employees from SpotOn that have attempted to rectify the ongoing issues. I’ve requested the local manager call me 5+ times now - I’ve never once heard from him. Cons I like nothing about SpotOn. The in-house issues it’s now causing has taken it to a new level of dissatisfaction. Alternatives considered [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing SpotOn The sales rep was very easy to deal with. Will be revisiting toast Switched from [TouchBistro](https://www.capterra.com/p/140677/TouchBistro/) terrible communication & functionality. Review Source Response from SpotOn September 19, 2024 Hi Vince, I know we're in the process of trying to resolve this for you! Please hold tight and we'll have some help sent your way immediately. dO dasha O. Admin Food & Beverages Used the software for: 2+ years ### "Pretty Good" September 25, 2024 4.0 Pros I love how clean & simple this POS is. I like the layout, and the reporting aspect is great. I love the dual-pricing. I like that they offer a cellular backup incase of an internet problem. Building menu's and adding items is easy. I love all the different printer options, taxing etc. You can get pretty specific. I love the permission's based job positions. Cons It's not meant for pizza places. The customer info is hard, I wish the phone number name and address would automatically pop up. I don't like when it goes down. I don't like that there's three different websites (BOH, reporting, Dashboard) and then another if you get gift cards (through ECS.) Review Source Response from SpotOn September 30, 2024 Thank you for this thorough feedback and review. We are excited to report that we're busy streamlining those three websites to get you an easier user experience! ZC Zoe C. Assistant Manager, Marketing Director Restaurants Used the software for: 6-12 months ### "I definitely recommend SpotOn" September 12, 2024 4.0 Great reps, someone’s always nearby to help, very versatile. Overall I’ve enjoyed it and it works well with our restaurant amenities - happy hour, private parties, etc. Pros Very user friendly for staff. Pretty user friendly for back of house. Tech support and (especially \[sensitive content hidden\]) are very responsive and helpful. I also appreciate how everything is intertwined if you go with the whole package - POS, Reserve, & Teamwork. Cons Had black out issues and the entire POS deleted itself before dinner service one day, but it was back up and running pretty quickly. I also wish there was a way to add more than one button at a time to the menu screens list at the bottom of each screen. Very time consuming to set up, but once it’s done it’s done. Alternatives considered [Aloha EPOS](https://www.capterra.com/p/178748/Aloha/)[Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing SpotOn Full package availability that integrates rather than a bunch of different apps Review Source Response from SpotOn September 23, 2024 We love to hear this! Thank you for taking the time to leave us this feedback. AG Alejandro G. FOOD TRUCK OWNER Food Production Used the software for: 1-2 years ### "Spot on survey answer by Taco-ish" September 18, 2024 5.0 Good, although once we loose a lot of money because it just did not work during a very important event. Pros We like the POS prices, attention and services. Cons The way the information is showed. It looks like vintage and hard to understand in the beginning. Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) Price and new ownership. We knew Spot On before from another job. Review Source Response from SpotOn September 19, 2024 Thanks for the feedback! We know how important reliability is, and we're constantly working on the backend to make things operate smoothly. JL Jordan L. Head Manager Food & Beverages Used the software for: Less than 6 months ### "Change is hard but with Spot On it is easy" August 20, 2024 5.0 Love the adaptability and how easy it is to change. Install was a little rough due to a faulty router. But no fault of anybody. Pros Reporting and ease of change in Back Office software Cons The install was rough. No one's fault but the router/modem that they sent wouldn't work. Alternatives considered [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing SpotOn Ease of use. At the time I knew the local rep. But he signed me up and left 2 weeks later. Review Source Response from SpotOn August 26, 2024 Thank you for taking the time to leave us review! We're pleased to be able to help you grow your business. JA Jamie A. Barber Professional Training & Coaching Used the software for: 1-2 years ### "Spot on observations " August 13, 2024 5.0 My overall experience with spot has been great! Quality Customer service, & equipment Pros Customer service, Quality service, & merchant services Cons Nothing, they've been great from the beginning...I haven't experienced anything i dislike yet. Switched from [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) Spot on rates were lower than pay anywhere. I was impressed with the rates, products & service s Review Source Response from SpotOn August 22, 2024 We're thrilled to hear you've had a great experience with our equipment, customer service, and rates. Thank you for this feedback! DH Deborah H. Owner Food & Beverages Used the software for: 1-2 years ### "Awesome service and great customer service " August 13, 2024 5.0 Excellent problem solved I have never experienced any problem with the system Pros Very professional and very knowledgeable Cons All the problems were resolved within minutes I can find nothing to complain about Switched from [Clover](https://www.capterra.com/p/226864/Clover/) Their inconsistency Their rate changed Review Source Response from SpotOn August 22, 2024 This is music to our ears! Thank you for letting us help you grow your business. SS Sahar S. Owner Food Production Used the software for: 1-2 years ### "Easy working capital " August 2, 2024 5.0 Great! Same day transfer was perfect Pay back plans is very convenient Pros Quick & ver clear with with Question and Answer Cons Loan amount would be helpful if it a little more Switched from [Clover](https://www.capterra.com/p/226864/Clover/) Exploring new systems and updates to know which systems work better for the business Review Source Response from SpotOn August 7, 2024 Thank you for allowing us to support you and provide your business with extra funding. JG Jeff G. Owner Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Spoton for life" August 2, 2024 5.0 Spoton has been one of my best assets in growing my business Pros Spoton has been wonderful, i love the fact i can always talk to a real person Cons Honestly so far i dont have anything i dont like about spoton Switched from [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) Hated to deal with them completely. It was a fight all the time Review Source Response from SpotOn August 7, 2024 This is music to our ears. It's our pleasure to support you and your business! RY RESUL Y. Owner Restaurants Used the software for: 6-12 months ### "Owner company" June 28, 2024 1.0 Pros Nothing like anything. It’s terrible. Don’t waste your time and money’s. Cons Garbage .. that’s it. Just stress and issues every week Review Source Response from SpotOn June 28, 2024 We're sorry to hear you've experienced difficulties working with us and want to help make this right. Please reply to our direct message with your contact information so we can assist you better. MC MARIA C. Manager Restaurants Used the software for: 2+ years ### "Exceptional Service from Spot On/\[sensitive content hidden\]" February 19, 2024 5.0 Pros I recently had the pleasure of working with Spot On, particularly with \[sensitive content hidden\], and I must say, the service provided was exceptional. From the moment we inquired about their Point of Sale (POS) system, \[sensitive content hidden\] was attentive, knowledgeable, and went above and beyond to ensure we got the best deal possible. One of the standout aspects of our experience was the competitive rate offered for their POS system. Not only did Spot On match the rates of a popular POS system, but they actually managed to beat it, which was a pleasant surprise. This demonstrated their commitment to providing value for their customers. Moreover, \[sensitive content hidden\] expertise and professionalism were evident throughout the process. He took the time to understand our specific needs and tailored the solution accordingly. He patiently addressed all our questions and concerns, ensuring we felt confident in our decision. Overall, I highly recommend Spot On and \[sensitive content hidden\] Monroy for anyone in need of a reliable POS system and exceptional service. Their competitive rates, coupled with their personalized approach, make them a standout choice in the industry. Cons A few months ago, we had problems with our credit card processing. They quickly found out that the software was outdated so they quickly updated it. Problem resolved. Alternatives considered [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing SpotOn They offered better price that fit our budget. Switched from [CAKE POS](https://www.capterra.com/p/143463/Cake-POS/) Cake's customer service went downhill since the change of ownership. Review Source Response from SpotOn February 22, 2024 Thank you for the feedback and for taking the time to leave us a review, Maria. Customer service is important to us, and we're so happy to hear about your positive experience with our team. We look forward to continuing to help you grow your business. RW Reagan W. Owner Retail Used the software for: 6-12 months ### "Wish I would've looked at reviews" July 14, 2023 2.0 I have had nothing but issues from the very moment I agreed to sign up. I was sold hard on the program as it was hard for me to make the change, and once I signed up- it was nothing but issues. At one point I just went back to my original Point of Sale and continued just making my monthly payments on the SpotOn program still trying to get my funds refunded back to me. One of the managers actually had the audacity to negotiate my refund amount with me. Then told me my previous rep had called them and told them she didn't make a mistake and that I had signed up for splitting the transaction fee with my customer? WHAT. Pros I thought the ease of taking a credit card as payment would be beneficial to my business. A lot of Point of Sale systems charge a transaction fee for each transaction, so to me, it should help me make things flow smoother day to day. Cons What I like the very least about SpotOn is the amount of missing funds that I found when I looked into my account. I had to then go spend quite a bit of time double checking everything to make sure I was getting paid. That alone was the biggest deterrent. The application, and what I found out later was their only contract, which was unfortunate because our service representative signed us up for both fee options not one or the other. Our business had the option to pass along the fee to the customer or to split the fee with the customer. For some reason, we were signed up for both. We had some pages that were showing one way and others for another option. I trusted my rep to submit the application in completion and for some reason that did not happen. The odd thing was that a couple months into our contract, the fee was option was switched. They claimed it was changed because it was incorrect. No one informed us of this. The new fee was different from what I had intially signed up for. One rep on the phone looked up our contract online and also made the statement that it looked like we had signed up for both options. But how could that have made any sense? Were we getting charged for even more? I reached out to my rep about the fees coming out on our end as well as the customers and was told she would look into it. Never heard back. Months later when my funds got frozen, I reached out to her only to find out she was let go. No one told me, I just was left without help. Switched from [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/)[Stripe](https://www.capterra.com/p/123889/Stripe/)[QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) I thought it would be more cost effective. In turn, it actually cost me thousands and made me lose of my own free time outside of work trying to figure out what went wrong with no help. Review Source Response from SpotOn July 17, 2023 Hi Reagan, we're sorry to hear about the frustration you've experienced. It looks like we've been actively working with you on a resolution for the past week, and we look forward to getting things resolved for you as soon as possible! ER Emily R. owner Restaurants Used the software for: 2+ years ### "Spot on replaces Emagine POS " August 21, 2023 3.0 1-10, id say 2 Pros I think Spot on, since taking over Emagine POS, has gone down hill, You never know who you will be getting support from. The reporting does not seem accurate. Not happy with it at all. Would definately be looking in to another POS system if my father wasnt so dedicated to \[sensitive content hidden\] and \[sensitive content hidden\] who sold to Spot on (I think thats what happend). Sent us a computer that was "New" but was linked up with another company, so def not new. Trying to hook up a register drawer to our take out computer....yeah that doesnt work. Networks are all screwed up. Not easy to set up anything. Just simply not happy. Was better off with Emagine. But event with them towards the end. Would have looked into another POS system. Maybe you should send people out on the field to help people, that may not be computer literate, to get through issues. just saying.... not everyone knows a lot about setting up computers, etc. Send techs out to help, would make a big difference. Spot on, absolutely do not reccommend for small business owners. but yes, maybe you are good for the Lincoln Finaical Center in Philadelphia. Cons You could improve by sending out people to help small business owners understand the step up and features you offer, you pretty much make us figure things out on our own.... adding a new printer or register, good luck. Our takeout register wont hook up with spot on and open, like our bar register. Try talking to "\[sensitive content hidden\] " from where ever the hell he is located, no answers. cant figure things out. Send out technicians or send out reps to help and not over the phone. you literally get nowhere and throw in the towel and half ass work with what you can use. Review Source Response from SpotOn August 29, 2023 That's not the experience we want you to have, Emily. I've spoken to a member of our customer service team about your case, and we will be reaching out to discuss the status of your account and the final SAAS charge. If you require additional assistance, please don't hesitate to contact clientengagement@spoton.com. DB Debbie B. Office Manager Hospitality Used the software for: Less than 6 months ### "Winner Winner Chicken Dinner, Eischen's Bar and SpotOn" April 1, 2022 5.0 From the very beginning when we started using SpotOn only for credit cards we have felt valued as a customer. This value has only increased as we moved into the POS system. Our sales rep \[SENSITIVE CONTENT\] made sure if he did not know the answer he investigates and found it for us during our decision making process. He was very diligent in his response and overall communications and continues to be available for our needs. The support staff with SpotOn especially Don Bisbee has made sure our conversion to SpotOn's POS system was a very positive experience. He continues to check in and be available for all of our needs. Don spend many hours with us during the conversion and made sure we were extremely comfortable with the product before his next install. His attention to detail in regards to the KDS portion of the POS was invaluable. He is a great representative of SpotOn Pros This was our second POS system and the anxiety of change was high. SpotOn did a great job in working with us from the menu design through install date. We are a unique restaurant that is very set in our ways. SpotOn did a great job grasping our needs and adjusting / showing which portion of their software would work for us. The software is very user friendly and was easier to adjust to than expected. SpotOn has been very prompt with any questions/requests/problems we have come across thus eliminating them. Cons We include taxes with our food items and the existing Daily Sale Reports breakdown as net. We have been able to adjust our reporting to accommodate and SpotOn is always working on new reports. It would also be nice to have a product mix report you can run for a specific timeframe. Alternatives considered [Aloha Cloud](https://www.capterra.com/p/254668/Aloha-Cloud/) Reason for choosing SpotOn SpotOn made us feel valued as a family business and worked hand in hand with us to create the POS system layout we needed for our restaurant. Switched from [Aloha Cloud](https://www.capterra.com/p/254668/Aloha-Cloud/) Our system was purchased from a local company in 2013. We were very spoiled by working with a small company that valued our business. That company was bought out from NCR and our system was antiquated. NCR support was difficult to communicate with and the response time was slower than we were used to. Review Source Response from SpotOn April 6, 2022 This is music to our ears! We appreciate your input and value your business. Thank you for the feedback on reporting; I've reached out to your account rep to try to help find a solution to the reporting limitation you're experiencing. We look forward to finding a solution for you! PL Patrick L. Owner Restaurants Used the software for: 1-2 years ### "Very Customizable POS System. Excellent Reporting. All features needed for success." March 6, 2023 4.0 Reporting has been amazing and has really helped our manager stay on top of their metrics.Integrations with 7 Shifts scheduling has been a game changer.We are detailed technical people so we were able to customize many features that made sense for our restaurants. Not the prettiest UI, more like an Android but no major complaints from servers. Pros The Reporting is a STAR versus our experiences with other POS like CAKE, NCR/Aloha.There are alot of great features that cater to tableside service restaurants like ours.A little overwhelming but There is a custom feature for almost every different item in the restaurant. Authorizations for different roles, control of delivery services, multi-location management, modifiers, discounts. Much more robust than other services I have used (CAKE, UPSERVE/Lightspeed, NCR) Cons The Sales Staff was not the friendliest. The implementation team also had a very bad attititude. The job got done with both but it was a rough experience.Customer service is decent. They have been getting better over time! A few downtime issues have occurred and SpotOn does not have an offline payment processing mode.They do however, install back-up 5G LT but forgot to train our managers on how to switch over to this network quickly. Alternatives considered [CAKE](https://www.capterra.com/p/156223/CAKE-for-Advertisers/)[Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing SpotOn Reporting, sleekness, and pricing Switched from [Lightspeed Restaurant](https://www.capterra.com/p/211849/Lightspeed-Resturant/) We were using Upserve and customer service was terrible. Lightspeed purchased Upserve and it only got worse during the transition. Some system updates made the POS unusable. Review Source Response from SpotOn March 9, 2023 Thank you for your feedback, Patrick. We are constantly evolving our tech and services to support businesses better. We've passed this feedback to the appropriate teams on our end, but we're happy you are enjoying the Reporting feature & other capabilities. JC Julia C. Business Developement Computer Software Used the software for: 1-2 years ### "The best POS system I've ever used" January 31, 2020 5.0 The software is great, but the best part is the customer support! Real people that care about your business built your menu for you, do extensive menu reviews until it's 99% perfect, and then come install it and stay with you the whole first day! When you need manager or back-of-house training, they will dedicate hours to you to make sure you understand everything you need to know. And there's all kinds of cool bonuses, like the reporting app, manager app, and even social media review management! Pros I love that SpotOn is so intuitive and easy to use. The extensive reports are extremely helpful to gain valuable insight into your business, it comes with online ordering built-in (so you don't have to pay a 3rd party) and you can run multiple restaurants from one back office. Cloud-based means you can do all paperwork from anywhere, and the back office is extremely easy to navigate. Cons That more restaurants don't use it! It's annoying when I'm eating at a restaurant and it takes my waiter so long to put in orders, print checks, etc. I see them struggling and I want to go install SpotOn myself right then! Alternatives considered [Aloha EPOS](https://www.capterra.com/p/178748/Aloha/)[Clover](https://www.capterra.com/p/226864/Clover/)[Revel Systems](https://www.capterra.com/p/135040/Revel-iPad-POS/)[Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing SpotOn None of these other systems have anywhere close to the level of support as SpotOn. I used to have nightmares about calling support for Aloha, Clover, etc, but now I actually enjoy calling support! A human at their call center in Detroit picks up immediately! Plus, you can tell that SpotOn was built exclusively for restaurants, unlike many others that are credit card companies first. Switched from [Aloha EPOS](https://www.capterra.com/p/178748/Aloha/) I've actually tried many different POS systems in my career in the restaurant industry, and SpotOn is the only one I would recommend to restaurant owners. The staff loves it, the managers love it, and the owners love it because it helps the have happy staff, become more profitable and save everyone a tremendous amount of time! Review Source Christopher H. General Manager Restaurants Used the software for: 1-2 years ### "Spot On Restaurant" July 27, 2022 5.0 Pros The customer service is top notch. Every time I call in, whoever is on the other line is always ready and eager to answer any questions I may have. They also provide useful input on strategy with how to create a button, modifier or how to implement an idea I have in my head and put it to use via our POS. Cons The keyboard is the only negative thing with SpotOn. It's a funny joke amongst our staff at how awesome the system is top to bottom but the keyboard is the only part of SpotOn restaurant we don't understand. Alternatives considered [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing SpotOn \[SENSITIVE CONTENT\] was fantastic when it came to explaining why we needed SpotOn vs. other products. He was never pushy and had the answers to the questions we had, and when he didn't, he would tell us he didn't know, which we appreciated more than always having the answer. \[SENSITIVE CONTENT\] would find the answer and make sure to explain it in a way us restaurant people could understand. Switched from [Breadcrumb](https://www.capterra.com/p/235502/1Breadcrumb/) More inexpensive option during COVID and much better processing rates. Review Source Response from SpotOn September 16, 2022 Thanks for the feedback! We're sorry to hear about the keyboard--send us an email at support@spoton.com and we can look into troubleshooting that for you! BK Bryson K. General Manager Restaurants Used the software for: Less than 6 months ### "From Install to Support Spoton has been Terrific" August 27, 2021 5.0 Overall the experience has been incredibly positive, and I would highly recommend Spoton to any restauranteur. The exceptional bright spot for me has been the amazing help and guidance of \[SENSITIVE CONTENT\], she did our initial install and has been an absolute savior when it comes to quick support questions and programming. Spoton has a great employee and partner in \[SENSITIVE CONTENT\], I know that I personally appreciate everything she has done to make my experience with Spoton easy and amazing. Pros As you probably can tell by now, it is super easy to use and program. From the moment of install to the ongoing training and support, the team at SpotOn has been fantastic. \[SENSITIVE CONTENT\] did our install and has been a valuable asset to our team as ongoing Support as well. Cons There is not much that I don't like. It is super easy and intuitive. The only issue we have had was when the CC processor went down for 2.5 hours one night. But even then, the Spoton team kept us updated and informed and they cam back online before the close of day. Alternatives considered [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Review Source GRP Ganesh Reddy P. Manager Consumer Goods Used the software for: 1-2 years ### "safe place to stay spoton" December 6, 2022 5.0 SpotOn is one of the quickest developing programming and installment organizations with complete, cloud-based innovation for organizations of different kinds and sizes. Known for its quick advancement and customized help, SpotOn offers a start to finish programming and installment stage to smooth out tasks, further develop the client experience, and increment benefit. From consistent and productive retail location frameworks to incorporated administration arrangements worked for the quickly developing ventureSpotOn is one of the quickest developing programming and installment organizations with complete, cloud-based innovation for organizations of different kinds and sizes. Known for its quick advancement and customized help, SpotOn offers a start to finish programming and installment stage to smooth out tasks, further develop the client experience, and increment benefit. From consistent and productive retail location frameworks to incorporated administration arrangements worked for the quickly developing venture. Pros Eatery proprietors share a large number of similar battles in overseeing and developing their organizations. Issues, for example, continuous venture level announcing, administrative center updates quickly accessible on all stations, including their internet requesting website, controlling work cost, and finance revealing. Furthermore with the combination with outsider conveyance benefits, the expense reserve funds by disposing of client mistake is ending up an enormous element. SpotOn Café gives the instruments and assets that are important for free thinkers as well as multi-chain public brands Cons SpotOn Eatery is a cloud-based retail location arrangement that empowers organizations to smooth out processes connected with food requesting, tableside installments, client maintenance from there, the sky is the limit. The web based requesting usefulness empowers organizations to make custom menus, acknowledge online demands and divert the request to the kitchen on an incorporated stage. Reason for choosing SpotOn SpotOn Eatery is a cloud-based retail location (POS) arrangement intended to assist little to medium organizations in the cordiality business with smoothing out web-based installments, tableside orders, and misrepresentation security. The work the executives module allows clients to deal with representative hours, tips, shifts. Review Source Response from SpotOn January 6, 2023 Thanks for the thoughtful review, Ganesh! We appreciate the time it took for you to share your experience with us. DS Daniel S. Director of Operations Restaurants Used the software for: 2+ years ### "\[sensitive content hidden\] is STELLAR" February 14, 2024 5.0 Overall things are great. The support system is much improved than it was originally. I would still suggest that the same person working on a support ticket follow it through to the end/completion. We often have 3-4 people try to help us with issues and have to repeat the problem several times to get them up to speed. We are pleased with the improvements in reliability of the system compared to a year ago this time. Pros \[sensitive content hidden\] is STELLAR! We have had the great fortune of working with him over the last 6 months. He is a man of many talents. He has helped us troubleshoot and resolve some printer issues (hardware), and worked through some programming issues (software) with our integration to R365 accounting. He is always very easy to work with and quick to respond. He is willing to really dig deep and figure out our issues. We love working with him. Cons Early on we could tell that you were growing too fast and too big. There were lots of situations with lapse in communication and release of new features that didn't work properly. As well several times that the reporting sites when down during very busy shifts. It didn't earn a lot of trust with our teams. We really want to implement the Handheld devices for our servers and the product is completely different than the workstation. Its like teaching someone to use 2 different systems. Make them the same please. AND SOON! Switched from [Oracle Database](https://www.capterra.com/p/5938/Oracle-Database/) We used MICROS POS but its not listed on the optiosn. Payment processing was included. Cloud based. OLO integrations. Other feature integrations like waitlist Review Source Response from SpotOn February 19, 2024 We appreciate your feedback, Daniel, and want to thank you for taking the time to leave us a review. We are constantly evolving our tech and its capabilities to better support businesses, so we've passed along your feedback on our handhelds and work stations. We're glad to hear about your experience with your Restaurant Success Manager and that you've had an improved experience with our support team. Customer service is extremely important to use. Thank you for being a part of the SpotOn family, Daniel and we look forward to continuing to help you grow your business. bM brad M. VP Food & Beverages Used the software for: 6-12 months ### "VIce President" April 14, 2022 5.0 Amazing, I would say start to finish, however the communication and support has not stopped and its incredible to talk with people that want to help and make the systems the best they can be for your needs. Pros The implementation process was amazing allowing you to use the software for your individual needs and operations, Software helps bring all your needs under one platform, from operations to accounting, Consumer to wensite. Cons I have to say there really is nothing I am not happy about as it relates to the software. Working with the SpotOn team allowed us to adjust reporting, accounting and formulate into our system. Reason for choosing SpotOn I have used many POS systems in the past, And all of these systems had a few good points, but none of them brought the efficiencies across the board and integrated our entire system together. Switched from [Aloha Cloud](https://www.capterra.com/p/254668/Aloha-Cloud/) I wanted to bring additional technology into our companies operations, accounting and financial. Linking everything together to improve efficiencies. Review Source Response from SpotOn May 3, 2022 This is music to our ears! Thanks for the feedback, and we are looking forward to working together to grow your business for years to come. LL Lianna L. Manager Restaurants Used the software for: 1-2 years ### "SpotOn Delivers Peace of Mind and Profitability " July 27, 2022 5.0 Pros Top on our list of what we like most about the SpotOn software is the ability to customize the screens and the reports to fit our needs. The ability to log in from anywhere and make changes on the go is also one of the most helpful and impactful features. The reports are easy to interpret and share. Staff timekeeping and payroll is a breeze. Our staff love the ease of the screens and how easy it is to modify items add new items or create events. Cons We are very pleased with this software. We have recently began using the handheld tablets and our only complaint with those was not having the ability to start a tab. However, SpotOn contacted us and said this feature was going to be implemented and asked if we would like to be part of the Beta testing for that feature. So far it is going great and we appreciate that they listen to the users and are always looking to add helpful features and updates. Alternatives considered [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing SpotOn We chose SpotOn based on our salesman, \[SENSITIVE CONTENT\]. We felt he was honest, he provided answers to all of our questions and went above and beyond to get questions answered that he did not know. His follow up was impeccable and we were very impressed with the features he put in front of us, how it would benefit us and how we could save money and time with the SpotOn software. Review Source Response from SpotOn August 10, 2022 Thanks for this feedback, Lianna! We are so happy to hear you are enjoying the handheld as well. 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