# Page 7 | SpotOn Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is SpotOn the right Restaurant POS solution for you? Explore 370 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/197473/SpotOn-Restaurant/reviews --- SpotOn 4.2 (370) [View alternatives](https://www.capterra.com/p/197473/SpotOn-Restaurant/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 7 - Reviews of SpotOn ## Showing most helpful reviews Showing 151-175 of 370 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BL Brenten L. Co-Founder Industrial Automation Used the software for: 1-2 years ### "Great Payment Software" May 25, 2022 5.0 Overall, I really enjoyed this software besides the slow customer service response time. If that would have been improved, I would have stuck with this software permanently. I love how easy it is to use and how it manages transactions so well. Pros This software made it a lot easier for us to record transactions and manage everything pertaining to them in one place. I loved how simple it was to use and train other employees to use. Cons I did not like how slow the customer service was to respond to issues. It took a long time to get an issue fixed once and it was detrimental to business. Alternatives considered [Chargebee](https://www.capterra.com/p/131433/Chargebee/) Reason for choosing SpotOn Looked to have better features Switched from [Wave](https://www.capterra.com/p/178021/Wave-Apps/) Wanted something more professional. Review Source CS Carissa S. Human Resources Director Restaurants Used the software for: 2+ years ### "\[sensitive content hidden\] is the best support!" February 15, 2024 5.0 Pros I like the ease of its use. I like that we can take tap and chip payments. I love that when we do have an issue \[sensitive content hidden\] helps us resolve our issue in a timely manner. He does not give up when we run into issues. Cons Lack of payroll integration with Paylocity. Review Source Response from SpotOn February 21, 2024 We love to hear it, Carissa and thank you for taking the time to leave us a review. Small businesses are at the core of their local communities, and we’re proud to help support them and the people who run them. MF Melisa F. General Manager Restaurants Used the software for: 2+ years ### "POS Bar" February 8, 2023 4.0 Of all the POS systems that I have worked with in the restaurant atmosphere it is pretty user friendly I feel. The Front of House usability is way easier than the BOH. Pros For Front of House the POS system is very user friendly and self explanatory! Cons For someone that has not been trained on the system it is a little difficult to just jump in and know how to use and use it accurately. Thank God for \[sensitive content hidden\] who is kind enough to do weekly meetings with me to get through the learning process. He does a great job! Review Source Response from SpotOn February 9, 2023 Being user-friendly and giving you excellent support are some of our top priorities at SpotOn. We are grateful for your partnership and for taking the time to leave us a review. BL Bill L. Owner Restaurants Used the software for: Less than 6 months ### "Good system for the money" June 1, 2024 5.0 Excellent. The SpotOn team has been nothing short of helpful in getting us up and running. Pros \- Sales and Install team were extremely helpful - Onsite training was very well done Cons There is still some confusion about reporting/deposits when compared to Square, which is the system I was previously using. Also could use some additional features when it comes to invoicing. Alternatives considered [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing SpotOn Toast sales people were some of the worst people to deal with. Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Because Square nickel and dimed me to death. Review Source Response from SpotOn June 10, 2024 We're pleased to hear you've had a smooth transition and are benefiting from your SpotOn POS! AZ Amy Z. Owner Food & Beverages Used the software for: Less than 6 months ### "Best POS system in 25 years" November 8, 2023 5.0 Pros I like the user friendliness of the system. I love that training on the system was a breeze for my staff and the back of the house training was stellar and so easy to so. Cons Nothing yet. We have only had the system for 3 weeks, and as of today I haven't noticed any cons. Reason for choosing SpotOn Because, I research everything, I talked to other establishments with these products and was told they were terrible. Switched from [Harbortouch Onyx POS](https://www.capterra.com/p/214817/Harbortouch-Onyx-POS/) Because their tech support was logging into my system unauthorized and changing prices. I couldn't trust that someone couldn't get in and move my money from my account to somewhere else. Also, their processing fees are outrageous. Review Source Response from SpotOn November 10, 2023 We're happy to hear about your experience, Amy, and thank you for taking the time to leave us a review. We look forward to continuing to help you grow your business. GL Gail L. Owner Consumer Services Used the software for: 1-2 years ### "Nightmare from day 1" July 5, 2023 2.0 Not good.. I do not recommend!! Pros The virtual terminal was fairly easy to use. Cons We also had them develop a logo and website for us and the first logo they sent us looked like a 12 year hand drawn, shadow text of our business name. Not creative to say the least. We ended up paying someone within the company that is familiar with PhotoShop to design it. I have asked over and over to have our contact info changed and they say it's done, but reverts back to old info. Trying to cancel the service was as painful as setting up. They keep charging us even though we canceled well over a month ago. Review Source Response from SpotOn July 12, 2023 We are sorry to hear about the issues you experienced, Gail. I looked into your case and saw that a member of our customer service team was able to get a hold of you to help rectify the situation. If you need additional assistance, please don't hesitate to reach us at clientengagement@spoton.com. Again, we apologize for the trouble you've experienced. PC Pasquale C. Owner Manager Restaurants Used the software for: Less than 6 months ### "Bait and switch " March 5, 2023 1.0 Hands down the worst experience with a POS company I have ever had. There are so many options out there don’t get sold by this company. Pros It’s easy to and and modify new menu items. Cons Worst customer service I’ve ever experienced with any POS company. Implementation and set up was a complete disaster. Still haven’t gotten our training call and have now been installed almost 2 weeks. Can’t issue refunds to customers without a 3 days period which is unacceptable. And so much more. Alternatives considered [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) Switched from [Aloha Cloud](https://www.capterra.com/p/254668/Aloha-Cloud/) Was sold! Review Source Response from SpotOn March 8, 2023 We apologize for the trouble you've experienced. Know that we hear you, we understand your frustration, and are working to resolve the issue. We've passed this along internally and sounds like a member of our team is trying to get in contact with you. RG Robert G. Forensic Analyst Computer & Network Security Used the software for: 2+ years ### "Best service compared to most companies " May 1, 2023 5.0 Pros Better rates and money saving programs along with funding availability Cons Have to wait over the weekend to get funding Switched from [PayPal](https://www.capterra.com/p/207944/PayPal/) Better rates Review Source Response from SpotOn May 10, 2023 Thank you for the feedback, Robert. We look forward to continuing to help you grow your business. DJ DAKIN J. OWNER Automotive Used the software for: Less than 6 months ### "DO NOT USE SPOTON" May 10, 2024 1.0 VERY DISRSPECTFUL. VERY DISRESPECTFUL VERY DISRESPECTFUL Pros NOTHING CUSTOMER SERVICE IS TRASH AND I AM NOT SATISFIED Cons CONTINUED TO CHARGE ME WITH CUSTOMER FEES EVEN AFTER MONTHS OF SPEAKING WITH SOMEONE TO HAVE IT CHANGE SO AFTER THE LAST TIME OF IT I HAPPENING THEY LOCKED ALL MY FUNDS FROM GOING THROUGH AND DIDNT ALLOW MY TRANSACTIONS TO GO THROUGH. TERRIBLE SERVICE Review Source Response from SpotOn May 16, 2024 Hi Dakin, We've made several attempts to contact you and help resolve this issue. Can you reach out to me directly at review@spoton.com with your best contact information so I can help get this resolved? JC Joyce C. Owner Food & Beverages Used the software for: 1-2 years ### "Best product I have used" August 25, 2021 5.0 Overall, SpotOn is better than anything else I have used Pros The customer service is far better than any others I have used Cons There are some programming for restaurants that have not always worked yet Reason for choosing SpotOn Sales Rep. \[SENSITIVE CONTENT\] was great Review Source DC Dennis C. President Consumer Services Used the software for: I used a free trial ### "Misrepresented capabilities and extremely poor problem resolution" April 28, 2023 1.0 Very poor. Their "experts" gave incorrect information. Set up was a nightmare. The system functionality never got to what was promised. We were promised that all POS equipment could be returned for a full refund. We returned four POS units and have still not received the refund for the fourth unit (after three months and several phone calls and emails). We were promised that the refund would be processed but it has not and now phone calls and emails are not being returned. DO NOT TRUST this company. Pros Certain features that were promised. Two-Tier pricing. Cons Functionality . Many features did not work as promised and could not be customized to meet our needs. Reason for choosing SpotOn Two-Tier pricing Review Source Response from SpotOn May 16, 2023 Dennis, we are sorry to hear about the issues you experienced. I've passed this along internally, and it looks like a member of our team has been in contact with you. If you need further assistance, please don't hesitate to reach us at clientengagement@spoton.com. SS Stryker S. Member Hospitality Used the software for: 1-2 years ### "Thank you SPOTON!!!" September 7, 2021 5.0 Pros We switched from NCR Aloha in the middle of the COVID Pandemic - There ability to get us up and running with the POS and On Line Ordering was a a life-line! Cons The reporting took a bit of time to get accustomed to. Review Source JG Jay G. Operations Manager Food & Beverages Used the software for: 1-2 years ### "SpotOn Review" July 27, 2022 5.0 Overall I have enjoyed using SpotOn and learning about all the functionality. Pros I love the seamless integration with online ordering as well as the marketing capabilities. The BOH user interface is also fairly simplistic and allows for on-the-fly customization & implementation. Cons The Front-facing CC reader is almost TOO advanced for some diners and also requires a manual batch close after about 10-14 days of use. Alternatives considered [Clover](https://www.capterra.com/p/226864/Clover/)[Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing SpotOn Better follow-through by the representatives & better pricing/options. Review Source Response from SpotOn September 29, 2022 This is music to our ears! Thank you for taking the time to rate us. BJ Brooke J. General Manager Food & Beverages Used the software for: Less than 6 months ### "Glad we made the switch to SpotOn" November 17, 2022 5.0 As i mentioned above the support from \[SENSITIVE CONTENT\] has been the best! He always goes above and beyond for us. I can’t thank him enough. Pros The best thing about spot on is how easy it is to get ahold of somone from support to walk you through any problem you may have. When we first switch to spot on it took some getting used to and I had a ton of questions and lots of training, \[SENSITIVE CONTENT\] was always just a zoom call away. He would answer all my questions throughly as well as record them so I could use it as a reference again. Cons My least favorite is not being able to attach a credit card to an order. We can pre-auth a card though. This is something I was told would be hopefully fixed in the future. Review Source Response from SpotOn November 28, 2022 Thanks for the review, Brooke! We are so happy to hear you've had a great experience with our team. WL William L. Owner Food & Beverages Used the software for: 1-2 years ### "SpotOn Restaurant POS user" September 9, 2021 5.0 Great experience, even when they had a payment processing system outage that was not SpotOn's fault they issued a fair credit for sales loss. "What company does that?" Amazing ... makes you feel like they are in it for the long haul and clearly values their customers. Pros Cloud based. POS restaurant features, ease of use, support, reporting capabilities. Cons some refreshes of back office changes reflected in reporting has issues. Reason for choosing SpotOn Companies direction, well funded, based out of Silicon Valley, support is out of this world. Switched from [Aloha Cloud](https://www.capterra.com/p/254668/Aloha-Cloud/) support issues. Product was not changing fast enough. Lacking in other important features and functions. Review Source Rick J. Managing Director Business Supplies and Equipment Used the software for: 6-12 months ### "A True Game Changer" January 30, 2020 5.0 Restaurant owners share many of the same struggles in managing and growing their businesses. Issues such as real-time enterprise level reporting, back office updates immediately available on all stations, including their online ordering site, controlling labor cost, and payroll reporting. Additionally with the integration with third party delivery services, the cost savings by eliminating user error is proving to be a huge factor. SpotOn Restaurant provides the tools and resources that are necessary for independents as well as multi-chain national brands. Pros The Freedom Group is a proud dealer of SpotOn Restaurant. We are a company that is passionate about serving our clients with great technology coupled with phenomenal service. SpotOn Restaurant allows us to bring real value to our clients on the technology front, while enabling us to offer a high level of support due to the cloud infrastructure. Cons As we have thoroughly enjoyed working with the entire SpotOn team, I do not have any cons to report. Review Source CL Claude L. Owner Food & Beverages Used the software for: 6-12 months ### " Perfect for my growing Resturaunt business" September 15, 2021 5.0 From the rep, to the customer service and product. Qe are happy with the results Pros Its easy to change umutems and on board staff Cons A little simpler inter face for back of house changes Alternatives considered [Aloha EPOS](https://www.capterra.com/p/178748/Aloha/)[Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing SpotOn We chose spot on due tonthe customer service and prompt attention to important issues Switched from [Clover](https://www.capterra.com/p/226864/Clover/) Spot on is more of a resturaunt software than clover Review Source TG Thomas G. GM Restaurants Used the software for: 1-2 years ### "Sportys Wing shack " November 29, 2023 4.0 Mostly acceptable what i do like most is my restaurant success manager \[sensitive content hidden\] is always there to modify the system for my needs Pros Easy to use and functional for not so tech. Savy people Cons Adding buttons and mods for the buttons Review Source Response from SpotOn December 5, 2023 Thanks for taking the time to let us know how we can improve and where we are most helpful! BP Ben P. Director of Innovation Restaurants Used the software for: 1-2 years ### "Premium Features and Unrivaled Transparency" February 10, 2021 5.0 SpotOn continues to be an invaluable technology partner that listens well and proactively presents innovative solutions to drive our business forward. Pros True, cloud POS with the flexibility to run on a myriad of different hardware devices. It just works. Low-maintenance and reliable even at high-volume restaurants. An innovative and evolving platform that adapts quickly to the changing needs of the restaurant industry. Transparent pricing with no long-term contracts. The sales and implementation teams were there every step of the way. User-friendly. Training our service teams was simple and exciting. Robust suite of features: DoorDash Drive, Waitlist/Reservation Management, Online Ordering, Marketing/Loyalty. Cons Would like a more robust first-party delivery module and/or more delivery integrations and more best-in-breed integrations in general. Alternatives considered [NorthStar POS](https://www.capterra.com/p/145061/NorthStar/)[SpeedLine Pizza POS](https://www.capterra.com/p/30009/SpeedLine-Pizza-POS/)[Revel Systems](https://www.capterra.com/p/135040/Revel-iPad-POS/)[Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing SpotOn Hardware flexibility, price, no long-term contracts. Review Source TK Thianne K. Operational Manager Food & Beverages Used the software for: Less than 6 months ### "Great experience and products" April 20, 2022 5.0 Pros The product was easy to use and I enjoy how customizable the software is. Cons Integration with Dolce was not the smoothest but overtime we were able to get a handle on it Alternatives considered [Aloha EPOS](https://www.capterra.com/p/178748/Aloha/) Reason for choosing SpotOn Better care and service, prices were decent Switched from [Focus X](https://www.capterra.com/p/178344/Focus-X/) Unreliable service Review Source Response from SpotOn May 3, 2022 Thanks for taking the time to leave us a review. We continue to improve and update our integrations and hope to have Dolce running even more smoothly very soon. If you have difficulties, please don't hesitate to reach out to us 24/7 at support@spoton.com for assistance. HA Hussein A. Owners Furniture Used the software for: 1-2 years ### "Scan company" August 22, 2022 1.0 Terrible please stay away stick to what you have This os the worst company ever Pros Nothing Stay away from a terrible experience with them Cons They will steal your money They will scam you Stay away please They’re a nightmare They took 1100.00 from my account without my permission Review Source Response from SpotOn September 16, 2022 Hi Hussein, we apologize for the confusion regarding your platform fees. We pride ourselves in transparent pricing and are happy to walk you through any charges that may be unclear. A member of our team has already been in touch and this should be resolved. Thank you for your patience. TD Tammy D. Manager Restaurants Used the software for: Less than 6 months ### "SpotOn POS & CC Review" May 25, 2023 5.0 I love the ability to access all of our reports and access the BOH from anywhere. Now that it is all cloud-based it allows for greater transparency and the ability to make changes or adjustments from anywhere and at any time. Pros Integrating, installing, and implementing were all seamless. \[sensitive content hidden\] stayed with us during our busiest times and help troubleshoot and solve any glitches that came up. Cons No, our experience with spot-on has been wonderful Reason for choosing SpotOn Local representative and their support team Review Source Response from SpotOn May 26, 2023 That's music to our ears, Tammy. Thank you for your feedback. We look forward to continuing to help you grow your business. AM April M. Owner Restaurants Used the software for: 1-2 years ### "Great" September 14, 2021 5.0 Pros It’s very user friendly and quick to learn Cons Items are not alphabetized on POS screen Reason for choosing SpotOn Representative Review Source WL Wesley L. Owner Food & Beverages Used the software for: 6-12 months ### "Flashy Funnel Cakes " June 16, 2023 5.0 Finding spot on has simply been a blessing Pros Easy to use and \[sensitive content hidden\] with his marketing Cons It doesn't deposit on Saturday and Sunday Review Source Response from SpotOn June 20, 2023 Thank you for the feedback, Wesley. We're happy to hear about your experience with SpotOn, and we've passed along the depositing feedback to our internal teams. We look forward to continuing to help you grow your business. TD Trey D. CEO Restaurants Used the software for: 1-2 years ### "SpotOn" April 3, 2023 5.0 Pros We have had great success utilizing the SpotOn Restaurant POS. Every update brings new and useful features Cons There is not a good customer (restaurant owner) facing audit trail of changes to the system. Review Source Response from SpotOn April 4, 2023 Thank you for your feedback, Trey. 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