--- title: "Customer Happiness Index Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Customer Happiness Index Software - reviews, pricing plans, popular comparisons to other Customer Retention products and more." source_url: "https://www.capterra.com/p/197509/Lynx-Analytics/" page_type: "product" language: "en" --- # Customer Happiness Index Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) Customer Happiness Index ## What is Customer Happiness Index? Advanced predictive analytics platform helping businesses identify and measure key drivers that impact Churn, ARPU, CLV and NPS. ## What is Customer Happiness Index used for? [Customer Retention](https://www.capterra.com/customer-retention-software/)[Predictive Analytics](https://www.capterra.com/predictive-analytics-software/)[NPS](https://www.capterra.com/nps-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $200000 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Customer Happiness Index?[Manage this product listing](https://www.g2.com/products/customer-happiness-index/claim_requests/new?auto=true) ## Customer Happiness Index Overview Updated September 2026 AI summary Customer Happiness Index enables organizations to measure and analyze Net Promoter Score (NPS) across their customer base, providing reporting and analytics tools suitable for small businesses through to enterprise companies. Offered as a cloud-based solution, it supports third-party integrations and can be used within broader data preparation and predictive analytics workflows to inform customer experience strategies. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Customer Happiness Index 0.0 VS. [4.7 (15)](https://www.capterra.com/p/178411/Inzata/reviews/) Starting Price $200000 per user, per month Starting Price $30000 per user, per month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.3 (15) Value For Money 0.0 (0) Value For Money 4.7 (14) Customer Service 0.0 (0) Customer Service 5.0 (15) ## Customer Happiness Index alternatives Highest Rated [OpenText Analytics Cloud](https://www.capterra.com/p/177019/OpenText-Analytics-Suite/) [5.0 (1)](https://www.capterra.com/p/177019/OpenText-Analytics-Suite/#reviews) Starting price $0.01 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/177019/OpenText-Analytics-Suite/) [Tableau](https://www.capterra.com/p/208764/Tableau/) [4.6 (2,362)](https://www.capterra.com/p/208764/Tableau/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/208764/Tableau/) [Workato](https://www.capterra.com/p/148729/Workato/) [4.6 (86)](https://www.capterra.com/p/148729/Workato/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/148729/Workato/) [Domo](https://www.capterra.com/p/119119/Domo/) [4.3 (331)](https://www.capterra.com/p/119119/Domo/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/119119/Domo/) ## FAQs about Customer Happiness Index Overview ### What company size and specific industries is Customer Happiness Index built for? Customer Happiness Index is designed for organizations in telecommunications, banking and finance, and retail. The vendor description does not specify company size, so it appears suited to businesses of any size within these sectors that need customer happiness tracking and related insights. Features and Usability ### What are the key features of Customer Happiness Index? Customer Happiness Index includes CRM, customer experience management, and customer segmentation for organizing customer data and groups. It also offers machine learning, predictive analytics, and real-time analytics for analysis, plus data import/export, data extraction, data transformation, reporting and statistics, API access, and third-party integrations. Getting Started and Support ### What training and onboarding options does Customer Happiness Index offer? Customer Happiness Index provides in person training and videos to help teams get started. In person sessions support guided setup and direct instruction, while videos offer self-paced viewing and a visual reference for reviewing features and steps when needed. Getting Started and Support ### What customer support options does Customer Happiness Index offer? Customer Happiness Index provides email/help desk and phone support for customer questions and issues. No reviewer feedback is available to describe response times, agent helpfulness, or common support frustrations, so the support experience cannot be characterized beyond these listed channels. ## Features AI summary Based on 266 Customer Retention reviews Capterra data shows that buyers of NPS software rank the following features as their top priorities: - **Customizable Questions** (**41%** of reviewers rated this feature as critical) - **NPS Survey Structure** (**45%**) - **Reporting/Analytics** (**44%**) Customer Happiness Index supports **Reporting/Analytics**. However, it does not include **Customizable Questions** or **NPS Survey Structure**. Instead, it offers **Third-Party Integrations** (**45%**), which can help businesses connect feedback data with other systems and workflows. These capabilities provide teams with clearer visibility into customer sentiment and more connected processes for tracking and acting on feedback. AI/Machine Learning Software program that continuously adjusts its behavior based on observed data API Application programming interface that allows for integration with other systems/databases CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Customer Experience Management Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Customer Segmentation Process of dividing customers into groups based on common characteristics Data Extraction Automatically retrieve and pull information from documents, websites, images, data sets, and other sources Customer Happiness Index 16 features ### All Features - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - API: Application programming interface that allows for integration with other systems/databases - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Data Extraction: Automatically retrieve and pull information from documents, websites, images, data sets, and other sources - Data Transformation: Translate EDI formats into data suitable for use with company applications. - Data Visualization: Graphical representation of data - Modeling & Simulation: Using physical, mathematical, or logical models as a basis for simulations to generate data for managerial or technical decision-making - Multiple Data Sources: Allows users to manage data from a number of sources - Predictive Analytics: Predict future data based on historical data sets - Real-Time Analytics: Analyze and gain insights into data in real-time - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Third-Party Integrations: Set up connections to third-party platforms to improve business processes --- Get Advice We can help you find the software with the features you need. ## Pricing Basic $200,000 Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.