# Deliverect Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Deliverect the right Restaurant POS solution for you? Explore 11 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/197514/Delivery-Management-Sofware/reviews --- Deliverect 2.5 (11) [View alternatives](https://www.capterra.com/p/197514/Delivery-Management-Sofware/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Deliverect Ease of use 2.5 Customer Service 2.3 ## Showing most helpful reviews Showing 1-11 of 11 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JN Juan N. CTO Food & Beverages Used the software for: Less than 6 months ### "A great partner in the restaurant industry" January 15, 2024 5.0 We're very satisfied with Deliverect, they've become what a service provider should be, a seamless cog in your machine that you forget you're paying (for the good) Pros Everything from the communication with their team, support, setup happened the way one would expect. It was all painless and smooth, and I'm very happy with the way they work and support our business. Cons The syncing of the menus and management of them are, to be honest, the only nuisance. And it's a minor one, at least for us. Alternatives considered [Otter](https://www.capterra.com/p/202799/Otter/) Review Source FB Farasat B. Director of Operations Hospitality Used the software for: 1-2 years ### "Great Product Overall!" September 12, 2023 4.0 Pros Ease of setup & usage, great support at the beginning Cons Not every aggregator is integrated! It becomes easy if all integrations flow through one system Reason for choosing Deliverect Better product! Review Source MM Matt M. Owner Restaurants Used the software for: 1-2 years ### "Sloth Chat Customer Service " July 26, 2024 1.0 Pros When the software works, it is great, saves time and money. Cons Customer service is among the worst I have experienced. Setup was difficult with help only through chat. Review Source PW Pawel W. Operations Manager Restaurants Used the software for: 1-2 years ### "Good For Multi Unit Operation" April 20, 2022 4.0 I think it is a bit overpriced.... Pros Easy way to manage multi units delivery operations. Cons Hard to integrate with some of the till systems. Support team not very helpful in making the integration. Review Source SR Sujin R. Supervisor Food & Beverages Used the software for: 6-12 months ### "Deliverect Review " January 17, 2023 4.0 So far very good and smooth operations Pros Menu managing and reports are better and easy for the day today operation s. Cons Menu managing and reports are better and easy for the day today operation s. Review Source MP Mark P. Partner Restaurants Used the software for: Less than 6 months ### "Onboarding Disaster" June 15, 2023 1.0 Pros None, I am not even able to get myself onboarded. Cons Never paid $1200 for a service and I have to onboard myself and actively hunt down help and have account rep provide zero customer service. Over a month of waiting, and I am still waiting to be onboarded. Alternatives considered [Otter Systems](https://www.capterra.com/p/205069/Otter/) Reason for choosing Deliverect My Sales guy was very nice and I needed the service. Review Source SY Simon Y. CEO Food & Beverages Used the software for: 6-12 months ### "Cheat you money don’t let you cancel " June 23, 2023 1.0 It was a nightmare. The money they cheated me wasn’t that much but it was really tried to deal with these people. They never care what their customers struggle but they only want you to sign the contract so they can keep charging you and not letting you to cancel it. I don’t know why this company can exist. If I do business like this, my store won’t last longer than a month. You can’t charge your customers without telling them and without their authorization! Pros Nothing! Their platform has too many problems. Cons Extremely poor customer service.They like to ask you to “chat” with them but they reply only when they feel like to. When you come back they would just say “since you haven’t hear back from you we have to close this section” It takes forever if you need help and they are not really helping at all.Their platform has a lot of bugs. Didn’t work well with my POS and delivery platforms. Menus has wrong prices on delivery platforms but they couldn’t fix it! They didn’t care at all but when you want to cancel it! Sorry, you cannot cancel it even your contract is over. Cuz the automatically renew it without asking your permission and they won’t let you cancel and and won’t refund! You also can’t view your bills/invoice on the portal for the charges they made. Reason for choosing Deliverect It was one of the providers on my POS’s marketplace Review Source CW Clifford W. CEO Education Management Used the software for: 6-12 months ### "Not suitable for non-tech people. Terrible experience 6 months in. " June 16, 2023 1.0 If you have no tech experience or do not have access to one then don't sign up. If you do sign up, be prepared for a terrible onboarding experience that will cost you money in lost orders. Also if you do sign up, be careful with them installing apps on your website. They rendered ours useless by installing a banner which blocked our header and they cannot or do not know how to rectify it. Pros Streams multiple platforms into one. Response from support is instant. You will be on first name terms with support real quick as they will be on your speed dial because often times things don't work as expected. Cons Doesn't work seamlessly. Onboarding is a technical nightmare. 6 months in and it is still not working seamlessly. Deliverect installed a banner which completely blocks my websites header rendering it useless since all the functions are on the header. They have said it's a known issues and have left it be. Onboarding costed me lots of money from lost orders due to the poor and slow onboarding. Reason for choosing Deliverect Poor judgent Review Source KL Kamilla L. Manager Food & Beverages Used the software for: Less than 6 months ### "Unfulfilled Promises and Unprofessionalism" February 14, 2023 1.0 Overall, this software company failed to deliver on their promises and provided an unsatisfactory experience. It is recommended to steer clear and find a more reliable and professional solution for your restaurant. Pros The only positive aspect of this company was their initial promise to integrate all of the restaurant's food platforms and websites into their software. Cons The integration process was flawed and caused more harm than good, resulting in missing products and corrupted information on the website.The onboarding team was unprofessional and lacked the necessary knowledge to properly assist the restaurant.When issues were brought to their attention, they stopped responding to emails and refused to refund the money.The company showed a disregard for customer satisfaction and was unable to fulfill their promises. Review Source JV Jochen V. Marketing Restaurants Used the software for: 6-12 months ### "A time saver and unvaluable for our food delivery operations" February 12, 2020 5.0 Pros It's really a game changer. It offers seamless integrations with delivery platforms and our point-of-sales system. We can easily build menus for multiple locations and multiple platforms and adjust with one push of a button. Cons It is a powerful tool and can be a bit intimidating at the beginning. Review Source MS Mounim S. Ristoratore Restaurants Used the software for: 6-12 months ### "Il peggior servizio di integrazione in commercio " August 10, 2024 1.0 Mai più. Mesi e mesi persi. Zero professionalità Pros Niente, pessimo non lo consiglio a nessuno. Solo problemi dal primo giorno Cons Integrazione piena di errori, spesso perdevamo ordini sopratutto con Glovo, quando arrivavano arrivavano con importi incorretti. Assistenza quasi inesistente. Rimborsi figurarsi, quando chiedi di essere rimborsato mi è stato detto che io comunque il servizio l’ho usato. Alternatives considered [Otter](https://www.capterra.com/p/202799/Otter/) Reason for choosing Deliverect Perché sono stati più bravi a venderlo che ad ottimizzarne l’uso Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.