# EC Pro Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is EC Pro the right Horse solution for you? Explore 32 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/197564/EC-Pro/reviews

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EC Pro

4.8 (32)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of EC Pro

Ease of use

4.3

Customer Service

4.8

## Pros and Cons in Reviews

SM

Sarah M

Riding instructor Sports, Self-employedUsed the software for: 1-2 years.

“It’s been highly affective in reducing my work load, reducing lost revenue from customer who don’t turn up or cancel last minute.“

March 10, 2021

AB

Alison B

ProprietorSports, 2 - 10 employeesUsed the software for: More than 2 years.

“The most difficult part for me was getting my head around it and as some of the support team will testify, still haven't.“

April 14, 2025

Louise F

Marketing & Events ManagerSports, 11 - 50 employeesUsed the software for: Less than 6 months.

“The customer support of EC Pro is second to none, if you are skeptical about impending this product into your business due to lack of technical knowledge/experience - you needn't be!“

May 20, 2020

HC

Heather C

Proprietor Leisure, Travel & Tourism, 2 - 10 employeesUsed the software for: Less than 6 months.

“difficult to book in if people don't want to put card details in“

September 24, 2020

## Showing most helpful reviews

Showing 1-25 of 32 Reviews

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Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Louise F.  
Marketing & Events Manager  
Sports  
Used the software for: Less than 6 months

### "The Future of Equestrian Centre Management "

May 20, 2020

5.0

The first business problem this solves is social distancing right now - it is forecast that this 'new normal' is going to be around for some time and our original system of bookings/client management just would not have stood up to the task! We can now continue to safely provide our clients with the positive and enjoyable experience they are used to from our centre whilst strictly adhering to Government guidelines. The customer support of EC Pro is second to none, if you are skeptical about impending this product into your business due to lack of technical knowledge/experience - you needn't be! \[SENSITIVE CONTENT HIDDEN\] and the team are ALWAYS a phone call away and are proactive in providing support and guidance to help the system fit smoothly into your business. Overall, it has certainly been (and continues to be) a learning curve for our team and centre but is definitely a positive one! We were prepared at the start of this process to be open to adapting to a new and improved way of working and EC Pro is helping us to do so. We have known for a while that riding schools especially are a bit 'behind the times' compared to other leisure businesses and we didn't want that for our centre. It may be a bit daunting but we embraced the opportunity to bring our centre into the 21st century with the help of EC Pro and it has been a positive and rewarding move for us all.

Pros

The online booking feature for our clients has been a smooth and easy process for them to adjust too - they actually prefer a lot more to our our original booking process which was time consuming, inefficient and inflexible - especially during lockdown/social distancing. We can now accept completely contactless booking and payments and can be managed from anywhere! The horse management side of EC Pro is fantastic, it allows us to record/update/keep track of our horses like we never have been able to before. The biggest benefit of this is that all our team can access this information if necessary, no need for missed notes or reminders in the paper diary we can simply communicate via the system easily and quickly. Also, the staff management side of the system will be revolutionary to out centre. Knowing when and where everyone is across the team is fantastic and provides clarity at all times to help us manage the tasks and lessons on a day to day basis.

Cons

At the moment - nothing! We have been really please with how the system has fit into our team and clients routine and have been amazed by the positive feedback we have received. \*We would possibly like to be able to send our liveries invoices via the system and still allow them to be paid offline but that is really just a personal preference to our way of doing things and there is so many ways this can be done instead.

Reason for choosing EC Pro

The overall look and feel of EC Pro was professional and we had heard good reviews from various other centres. Their affiliation with BHS certainly boosted their reputation for us too. The support and reassurance we received since the beginning of this process was brilliant and proactive, others we had spoken to were a lot less positive and we didn't really see any benefit to our business.

Review Source

Response from EC Pro

May 27, 2020

What a fantastic review, thank you so much your feedback and its great to hear how happy you are with the EC Pro platform

MS

Mark S.  
Manager  
Leisure, Travel & Tourism  
Used the software for: 6-12 months

### "Excellent software package and faultless customer support "

March 10, 2021

5.0

From initial trial to now the customer service and professionalism of the EC Pro team is second to none. Even now they react promptly to requests for different features to make the software an evolving and improving package.

Pros

EC Pro helps automate many daily tasks and allows clients to book and pay for lessons without taking up valuable staff time.

Cons

Only con is the software is so in depth it takes some time to understand its full capabilities.

Reason for choosing EC Pro

More responsive to initial enquiry and seemed more forward thinking and professional.

Review Source

Response from EC Pro

December 10, 2021

Thank you for your 10/10 review Mark! So pleased your staff are now able to spend time away from admin and doing the things they love!

SC

Sarah C.  
Owner  
Farming  
Used the software for: I used a free trial

### "Canceled before end of Trial- Customer Support Abysmal"

October 3, 2025

1.0

Costly waste of time. I explained a keen interest in responsiveness during the initial demonstration. Responsiveness was non-existent. Onboarding clunky. Packaging and concept of software is great- product team was unable to deliver functionality due to inability to answer simple questions. Very disappointed. We were enthused to work with the product and were told our expectations for responsiveness ( several days without an answer) were " not a match" for the team at EC Pro.

Pros

We were unable to complete the onboarding process due to incomplete answers to questions, lack of responsiveness and inconsistencies in the program.

Cons

Customer support was extremely disappointing. Meetings were canceled and not followed up with, to use the words of EC Pro, " you shouldn't have to chase us".

Review Source

WT

Wendy T.  
Proprietor  
Sports  
Used the software for: 6-12 months

### "Good product "

December 3, 2021

5.0

Very good

Pros

The ease of rider bookings without trr we ltt err phone tagging

Cons

As a bit of a IT dinosaur I could and still do at times difficult to understand the process of the system , however the level of support is extremely high snd nothing to much trouble for them.

Reason for choosing EC Pro

Good communication at the outset and explained the product in depth.

Review Source

Response from EC Pro

December 8, 2021

We are so pleased that our fantastic customer service was able to give you confidence with the system! Thank you for your kind review Wendy.

AB

Alison B.  
Proprietor  
Sports  
Used the software for: 2+ years

### "I deserve the best and I now have it."

April 14, 2025

5.0

A very good experience and one which I would hope to continue with. In this world you get what you pay for, top dollar for a top job. Thankyou EC Pro.

Pros

I liked the fact that any cancellations, are recorded and where necessary, credited. Record keeping has been made more simple and I'm not forever chasing payments. Very labour saving in long run. Support team is second to none, absolutely superb.

Cons

Every single payment is recorded! (happy taxman) The most difficult part for me was getting my head around it and as some of the support team will testify, still haven't.

Review Source

MR

Mandi R.  
Manager  
Sports  
Used the software for: 2+ years

### "A great addition to our business"

March 13, 2025

5.0

Fabulous support and customer service, there is always someone available to help with queries.

Pros

Using EC Pro has freed up staff time and gives our customers the freedom to book at any time of day

Cons

Takes a while to become familiar with setting up and different features, some procedures are a bit lengthy, however EC Pro always updating and improving software.

Review Source

Response from EC Pro

March 17, 2025

Thank you for your fantastic review! We're so pleased to hear that EC Pro has helped free up staff time and given your customers more flexibility with their bookings. We completely understand that getting familiar with a new system takes time, and we truly appreciate your patience. Continuous improvement is a priority for us, and we’re always working to streamline processes and enhance features based on feedback like yours. It’s great to know our support team has been there when needed—we’re always here to help! Thanks again for being part of the EC Pro family. 

BB

Beth B.  
Centre Manager  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Equestrian management software"

March 14, 2022

5.0

The team at ECPro are very helpful and always happy to support when we are struggling (even when it is silly things we cant work out how to do!). They are also always happy to look at improving and updating the software to host our Centres better and have added new features such as donate buttons on request.

Pros

This system has enabled us to not only grow our business but have a website, booking system and equine management database all in one. It saves us money everyday by helping us enforce our cancelation policy as well as saving time processing payments and organising all our activities.

Cons

We are quite unique at our Centre in how we run - we also hire our horses out to other small groups that run their sessions here. It would be nice to be able to integrate their system for arena availability and horse usage into ours. Our finance team also struggle to see what payments are for with ease, some of our income is VAT exempt and so this is important.

Reason for choosing EC Pro

Initial conversations showed they were approachable and really knew their products. They showed us exactly how the system would pay for itself and took lots of care and attention in helping us make the decision. We are run by a board so they held trial zoom calls for both myself and the individual board members.

Review Source

SS

Sam S.  
Not Applicable  
Writing and Editing  
Used the software for: 2+ years

### "Users View of EC Pro"

July 28, 2023

4.0

It is a great app but needs to be improved to handle the spikes in volume

Pros

I love being able to see what is available and book online. Also the ease of changing or cancelling lessons

Cons

When my riding school releases blocks of lessons, the system slows down to an unusable speed, the way the page has to load the lesson info for the default date before you can select the date you want makes it even worse. Also, the lesson booking page should have an option to sort your lessons by earliest or latest. It currently shows latest and so you always have to scroll to the bottom to find your next lesson details. I gave feedback via the website on these small user improvements but heard nothing back and it hasn't changed. This is a shame because it is a great app that could be even greater with a few tweaks and a performance improvement

Review Source

AL

Annalie L.  
Administration  
Sports  
Used the software for: 6-12 months

### "Bringing Riding Schools up to date "

December 4, 2021

4.0

A fabulous system, and a great company to work with.

Pros

Great software that allows for users to book lessons that suit. Can be used minimally or really in depth to manage everything from lesson bookings, staff rotas, horse records. Also intuitive and will only allow spaces to be booked if horses are available.. The customer service is excellent and they really listen to the requirements of their customers, with the system always evolving.

Cons

Some features are a little long winded and not as simple as they could be. Some of the interaction between features could be improved. However the company are very open to all suggestions and most niggles have being looked at, or have already been improved.

Review Source

Response from EC Pro

December 9, 2021

Thank you for your kind words Annalie. We are thrilled that our system has brought your riding school into the 21st Century and that you are enjoying the benefits. We are so glad you find our customer service experience so great too!

FH

Fionn H.  
Director  
Recreational Facilities and Services  
Used the software for: 6-12 months

### "Amazing"

December 3, 2021

5.0

Amazing support from start to finish, even if you’re not techy, you’ll be blown away…if it doubt, just book in the demo, you won’t be disappointed. We have never looked back.😁🙏 The money we have saved in no shows alone, it’s paid for itself twice over.

Pros

It’s flexible and easy to use. Even if there’s something that can’t immediately be done, the team will try their best to find a solution and make it happen. You can Taylor it to every need you can think of. It’s the way forward in a ‘paper diary’ industry.

Cons

The calendar, it’s got a few glitches but again, the team are aware of it and it will be fixed shortly I have no doubt.

Review Source

Response from EC Pro

December 10, 2021

Thank you Fionn for your positive review of our system! We are so pleased you find our support team so helpful; we pride ourselves on our customer service being on hand 7 days a week. What an amazing result for your centre to be saving so much money due to our systems cancellation policies!

KS

Kiki S.  
Operations Manager  
Leisure, Travel & Tourism  
Used the software for: Less than 6 months

### "Bryerley Springs"

January 14, 2020

4.0

ECPro is a great asset to the business and makes it easier to manage several aspects of our business in one

Pros

Features, easy to use once learned, lesson bookings

Cons

Bugs - occasionally things go wrong (to be expected?)

Review Source

Response from EC Pro

January 16, 2020

Thank you so much for the review, we're so happy EC Pro is working so well for your business :-)

SM

Sarah M.  
Riding instructor  
Sports  
Used the software for: 1-2 years

### "My new member of staff for a fraction of the cost!"

March 10, 2021

5.0

It’s proving to be a massive asset to my business considering my initial scepticism and has bribed you can teach an old dog new tricks.

Pros

It’s been highly affective in reducing my work load, reducing lost revenue from customer who don’t turn up or cancel last minute. It’s been brilliant for reminding customers and getting information out to them on mass with out the frustration of incorrect information. It’s also given me the ability to track horses details work load, vets, farrier etc.

Cons

There’s little I dislike about the system now I’m starting to understand what I’m doing and even when I can’t do a task some one is always on call to help.

Review Source

Response from EC Pro

December 8, 2021

Thank you for your fab review of our software Sarah! We are so thrilled you are seeing so many benefits and even better that there is little you dislike!

CC

Caroline C.  
Riding School Proprietor  
Leisure, Travel & Tourism  
Used the software for: Less than 6 months

### "our first venture into on line booking"

January 14, 2020

5.0

In 12 months time when we have all adjusted to the new system I think it will be better for customers and better for us.

Pros

It enables customers to book and pay on line. We can send notifications of coming events. Customers fill in their own details. There is a lot more facility to enter horses information, invoice etc which we have not really used yet. We have a screen in reception displaying lessons, customers names, horses which updates as changes happen. There is an App which is easy to use. The system lets customers know they have a booking and sends reminders.

Cons

It's different to our previous booking system!!

Reason for choosing EC Pro

Initially it looked like a good product which I thought would be too expensive for us. When I spoke to EC Pro they were, and have continued to be, very helpful. If you ring you can speak to someone to help you with a problem.

Review Source

Response from EC Pro

January 16, 2020

Thank you so much for your review, we really are pleased you chose EC Pro and look forward to working with you for many years to come

JC

Julia C.  
Proprietor  
Leisure, Travel & Tourism  
Used the software for: 6-12 months

### "EC Pro"

January 15, 2021

5.0

Good, lots of great features such as online rider registration and vouchers saving time and money and easier to keep track .

Pros

It allows me to get out of the office ! Cash flow has improved and it has simplified admin tasks for our business , our customers like it as well as they manage their own bookings which has been particularly beneficial during this difficult year .

Cons

Was a little complicated to set up and customise for our specific business needs especially for a technophobe like me but support from EC pro has been excellent ! Some customers do find it complicated .

Reason for choosing EC Pro

I could see many other larger equestrian centres using the software which gave me confidence

Review Source

Response from EC Pro

December 10, 2021

Thank you for your review Julia. I am so pleased EC Pro is allowing you to have the time to do the aspects to the job that you love. Additional benefits that your customers love it and your cash flow is improving, we are so pleased!

MC

Matt C.  
Owner  
Sports  
Used the software for: Less than 6 months

### "Great software and customer service"

February 26, 2020

5.0

EC Pro has completely changed the running of our business - it allows us to organise everything from bookings, care and record keeping to staff management all from one place. It is very straight forward to use and has saved hours of admin time every week, that can now be used to further develop and grow the business.

Pros

EC Pro is a fantastic piece of software - it does everything we possibly need it to and makes the day to day running of our business so much easier than it was before. From getting the booking system up and running, to all the record keeping and livery aspects the software offers, the team at EC pro have been friendly, professional and have worked hard to ensure all our needs have been met by this software.

Cons

Getting the system up and running took quite a while - however it was definitley worth taking the time to get everything in place and the system personalised to our business. In doing so we have had hardly any teething problems and the system has intergrated with our business faultlessly.

Review Source

Response from EC Pro

March 2, 2020

Thank you so much for the great review. We are so happy that you are finding EC Pro easy to use and that it is helping you to manage and grow your business.

RB

Rachael B.  
Riding school manager  
Sports  
Used the software for: 6-12 months

### "Fantastic customer service "

March 10, 2021

5.0

Fantastic team. Facebook page is monitored for any queries or if I call they are super friendly and solve issues quickly. I love how they are open to suggestions from their clients and they are always updating and improving.

Pros

I have never met such a helpful company. All queries and suggestions are acted upon very quickly. Lovely to be able to speak to friendly human beings, about any issues which are usually just because I’m older and not as computer savvy like the younger ones! The customer support team are the best

Cons

I struggled with getting to know the system and inputting all the data, but this is down to me rather than the system.

Review Source

Response from EC Pro

December 8, 2021

What lovely words about our team, thank you! We are so proud to be able to offer customer service 7 days a week and only a phone call or email away to help. We are glad you are loving the system!

JJ

Julianna J.  
Graphic Designer / UX and UI Designer  
Program Development  
Used the software for: 2+ years

### "Nothing like this software existing on the market. No more missed telephone calls and bookings!"

December 12, 2019

5.0

Pros

•your business will be open for bookings 24hours / 7 days a week •a website and mobile app that will manage your riding lesson bookings, staff, horses and customers •reduce admin •ease of use •constant upgrades •helping you to stay organised •saved you time and money •great customer service •problem solving

Cons

N/A

Review Source

Response from EC Pro

December 8, 2021

a 10 out of 10 review! Thank you so much, we are thrilled you are loving our system!

SB

Sarah B.  
Owner  
Sports  
Used the software for: 6-12 months

### "Changed our business such a great app"

March 10, 2021

5.0

Amazing

Pros

ECPRO has significantly reduced our admin time and really helped us keep track of most aspects of our business- horses, staff, lessons, clients. It’s been a game changer. The staff at ECPRO have been amazing with any questions or concerns through the whole process from set up, implementation and ongoing help.

Cons

The software does take time to set up and implement through the business. Spending the time to see how it will work and add the data but once this is done, it’s great.

Review Source

Response from EC Pro

December 8, 2021

What a brilliant review! Thank you Sarah. We know the software does take time, but thank you for sticking with it because certainly the more you put into it the more the system gives back!

JW

Jenny W.  
Equestrian coach/rider  
Leisure, Travel & Tourism  
Used the software for: Less than 6 months

### "Learning the Ropes!"

June 26, 2022

5.0

Excellent support and helpo

Pros

Fabulous to be so organised with the daily calendar and client base. So easy to communicate with our clients, staff and instructors. Fascinating to see at a glance payments and invoices

Cons

Took a while to set up and quite a few teething problems at first. Some of our clients took some persuading to ‘go with it’

Reason for choosing EC Pro

EC Pro offered so much more and we are still getting used to what the system can do for us.

Review Source

Response from EC Pro

July 10, 2024

Thank you Jenny. We are so pleased you are enjoying exploring what the software can do for you. We are always evolving too so more exciting developments coming soon. 

LB

Leigh B.  
Director  
Sports  
Used the software for: 6-12 months

### "EC Pro "

March 11, 2021

5.0

I was hesitant to use it at first due to the cost but well worth it now.

Pros

Easy to use once you know what you are doing. Found it very helpful this year in lockdown to cancel and rearrange bookings. Customer care is second to none someone is always available to take your queries. Updates are always coming.

Cons

Sometime it is long winded to make changes. Some glitches in the app however the EC pro team are always updating the system.

Reason for choosing EC Pro

After the demonstration we decided it was a great product

Review Source

Response from EC Pro

December 8, 2021

We are so pleased EC Pro was able to be of support finically and for your administration through the uncertainties of 'lockdown'. Thank you for being one of our centres!

PB

Paul B.  
Director  
Leisure, Travel & Tourism  
Used the software for: 1-2 years

### "Recommend EC Pro"

November 27, 2021

5.0

From the help and advice during set-up to the transformation it has made in our business I cant recommend \[SENSITIVE CONTENT\], his team and the EC Pro product high enough!

Pros

Booking system Storage and recording of information

Cons

I wish we had known about it much sooner!

Review Source

Response from EC Pro

December 10, 2021

Thank you for your fab words Paul! We are so pleased that you are happy and reaping the benefits of our system!

SF

SARAH F.  
Yard Manager  
Sports  
Used the software for: I used a free trial

### "RFEC EC Pro"

May 20, 2020

5.0

Up to now positive

Pros

We have just started using ecpro and opened to clients yesterday . The feed back has been totally positive. Our bookings filled up almost straight away. The management side is going to be a massive time saving tool ,being able to record and trace all or horses is so important . Personally I am hoping to see the staff being able to concentrate on coaching and yard management now as ECpro will take care of bookings etc.

Cons

My only suggestion up to now wold be include more of the managment features that are required for the local authority inspection Field management ,tack inspection, etc.

Reason for choosing EC Pro

The support was amazing and still is Also easier to use

Review Source

Response from EC Pro

May 27, 2020

Thank you for the positive review, it really helps others make the right choice when looking at booking software that is specific to the industry and we are all really pleased it is working brilliantly for you!

SO

Sophie O.  
Manager  
Sports  
Used the software for: 6-12 months

### "I hate Technology! "

March 11, 2021

5.0

Office tech support has been lifeline. Very happy knowing help is alway there. New functionality coming all the time. Feel it’s part of our team.

Pros

Despite my IT feelings, I get on with ECPro. Simply sparing my time is worth 1000s to me!

Cons

Customers being bigger IT dinosaurs than me about how to use it. I have checked how to use from client perspective, it’s super easy.

Review Source

Response from EC Pro

December 8, 2021

Thank you Sophie! I am so pleased our level of customer support was able to give you the IT confidence to use the system and allow yourself all the extra time!

TN

Trudy N.  
Partner  
Sports  
Used the software for: 1-2 years

### "From a non computer person"

November 11, 2020

5.0

They supply great back up for this product, and they have helped me so much in learning to do the different things on the system.

Pros

The booking system is very good, as are other features when I get used to using them

Cons

I am still learning all the features so can’t say I have found anything I least like yet.

Review Source

Response from EC Pro

November 12, 2020

Thank you so much for the review!

FB

Francesca B.  
Owner  
Leisure, Travel & Tourism  
Used the software for: Less than 6 months

### "ECPro for running our riding school"

January 17, 2020

5.0

\[SENSITIVE CONTENT HIDDEN\] and \[SENSITIVE CONTENT HIDDEN\] provide amazing customer service and support in helping us use their software.

Pros

Easy for clients to use Helps us to provide most of the information needed for our riding school inspections Keeps everything in one place Comes with a lovely looking website

Cons

There are some functions that take a while to get used to , it could perhaps be laid out more clearly from an administrators point of view

Reason for choosing EC Pro

Our business is expanding very rapidly, we needed to move to a digital system to keep everything more organised

Review Source

Response from EC Pro

January 20, 2020

Thank you so much for your kind review, we hope you enjoy using EC Pro for many years to come