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"Many steps needed to set it up"
Víctor N. - Key Account ManagerNovember 2, 2021
STARTING PRICE
$49
per month
EASE OF USE
4.6/5
Based on Capterra user reviews
A simple, reliable way to connect Intercom to all the messaging channels your customers are using. We support 17 messaging channels, allowing you to connect Intercom to WhatsApp Business (with 3 different providers), Facebook (Messenger), Instagram, Twitter, Telegram, LINE, WeChat, Viber, Twilio SMS, Nexmo SMS, MessageBird SMS, Africa's Talking SMS, Vkontakte, and OK.ru.
Provider
Octopods Software Systems
Located In
Ireland
Foundation
2019
Open API
Unverified
Deployment
Cloud, SaaS, Web-Based
Training
Documentation, Videos, Live Online
Support
Chat, Phone Support, Knowledge Base, FAQs/Forum, Email/Help Desk
Internet businesses using Intercom as their main customer support front.
Content Source: Octopods
Green rating bars show the winning product based on the average rating and number of reviews.
Octopods Reviews
Pros
Cost benefit, ease of use and reliable: a good tool to connect your WhatsApp and social media support channel with mainstream Intercom solution.
The overall experience has been good, the support team has been attentive and empathetic to my needs, which has allowed me to take advantage of the platform.
I had great support when implementing. And it's super helpful having access to the trial so I could test it and try it to discover it's true potential.
Cons
There appear some errors in the integration sometimes.
Features per channel are sometimes somewhat limited, but the development team is working quickly on new functionalities.
Prices might be lower, but it's still one of the cheapest around.
"Many steps needed to set it up"
Overall: The overall experience has been good, the support team has been attentive and empathetic to my needs, which has allowed me to take advantage of the platform.
Pros: The possibility of contacting my users via whatsapp and sending multiple message templates directly from intercom. Also, it is not possible to write a message outside the templates, it is good to control the messages that are sent.
Cons: It was really complicated to set up. Many steps, comings and goings to achieve this, in fact it was necessary to extend the free trial to test the effectiveness of the platform.
"Great experience, easy to manage"
Overall: Great. I had great support when implementing. And it's super helpful having access to the trial so I could test it and try it to discover it's true potential.
Pros: I loved how easy it was to run the integration with Intercom. It's pretty much a native feature on IC and I can get all the reporting within the same source, which is critical for me
Cons: I integrated with WAB, I would have liked you to have features such as bots to handle conversations, not just to transfer them.
"Useful tool"
Pros: Very easy to use and setup. Met our needs and filled a gap we had.
Cons: Nothing I can think of. Everything behaved as expected and needed.
"Great platform for integrating communication channels into Intercom"
Overall: Great company and product, recommend them 100%.
Pros: Makes it simple to connect WhatsApp, Facebook and Instagram messages to intercom. Has great customer service making it simple to go through WhatsApp business complex on boarding process.
Cons: It may result expensive if you have multiple integrations.
"Amazing for centralising your support channels."
Overall: Really positive experience, the support team are great and reply very quickly. Installation was easy and it's been well received for our team.
Pros: Really easy to pick up and install, doesn't require any work from a P&E team. Great information displayed upfront to internal staff and very easy to train. Makes monitoring multiple channels from one inbox, much much easier.
Cons: There could be a few potential enhancements within some of the channels, for example within Facebook, it'd be useful to reply to comments. For Twitter, it'd be really beneficial to filter through key words to the Intercom inbox, such as when the company name is mentioned outside of a DM or mention.
