# Octopods Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Octopods Software - reviews, pricing plans, popular comparisons to other Integration products and more.

Source: https://www.capterra.com/p/197577/Octopods-Omnichannel

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# 

 Octopods Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Octopods

## What is Octopods?

A simple, reliable way to connect Intercom to all the messaging channels your customers are using. We support 17 messaging channels, allowing you to connect Intercom to WhatsApp Business (with 3 different providers), Facebook (Messenger), Instagram, Twitter, Telegram, LINE, WeChat, Viber, Twilio SMS, Nexmo SMS, MessageBird SMS, Africa's Talking SMS, Vkontakte, and OK.ru.

## What is Octopods used for?

[Integration](https://www.capterra.com/integration-software/)

Overall rating

Based on 17 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

$49

Other, Per Month

Free trial  
available

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Do you work for Octopods?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://octopods.io&name=Octopods)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Octopods

4.8 (17)

VS.

[### taxomate](https://www.capterra.com/p/187763/taxomate/)

[5.0 (21)](https://www.capterra.com/p/187763/taxomate/reviews/)

Starting Price

$49

Other, Per Month

Starting Price

$12

Flat Rate, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.6 (17)

Ease Of Use

4.9 (21)

Value For Money

4.5 (17)

Value For Money

4.9 (21)

Customer Service

4.9 (17)

Customer Service

4.9 (21)

## Octopods alternatives

[Jira Integration+](https://www.capterra.com/p/161444/Nextup/)

[4.8 (5)](https://www.capterra.com/p/161444/Nextup/#reviews)

Starting price

$0.50

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

100%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/161444/Nextup/)

[Wise-Sync](https://www.capterra.com/p/209409/Wise-Sync/)

[1.0 (1)](https://www.capterra.com/p/209409/Wise-Sync/#reviews)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

0%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/209409/Wise-Sync/)

[Azuqua](https://www.capterra.com/p/136073/Azuqua/)

[5.0 (6)](https://www.capterra.com/p/136073/Azuqua/#reviews)

Starting price

$250.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

100%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/136073/Azuqua/)

[TFS4JIRA](https://www.capterra.com/p/202273/TFS4JIRA/)

[4.0 (4)](https://www.capterra.com/p/202273/TFS4JIRA/#reviews)

Starting price

$10.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

100%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/202273/TFS4JIRA/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Dashboard

4.2 (13)

38.46% of 13 reviewers that rated this feature as important or highly important

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Multiple Data Sources

4.6 (13)

84.62% of 13 reviewers that rated this feature as important or highly important

Allows users to manage data from a number of sources

API

Application programming interface that allows for integration with other systems/databases

Data Synchronization

Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency

Mobile Access

Access software remotely via mobile devices

Octopods 5 features

Application programming interface that allows for integration with other systems/databases

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency

Access software remotely via mobile devices

Allows users to manage data from a number of sources

Features

4.7 (17)

4.7

Based on 17 reviews

## Pricing

Value for money

4.5 (17)

Free Trial

Basic

$49.00

Other,Per Month

Value for money

4.5 (17)

4.5

Based on 17 reviews

## Integrations

[

Intercom](https://www.capterra.com/p/134347/Intercom/)

## Support, customer service and training options

Customer Service

4.9 (17)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.9 (17)

4.9

Based on 17 reviews

## User reviews

Overall rating

4.8

Based on 17 reviews

Filter by rating

5(13)

4(4)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

Sandra G.

Operations Specialist

Computer Software

### "Easy-to-implement software + really good CS"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

November 17, 2021

Pros

The integration was really easy and also their CS is excellent.

Cons

We were using a normal WhatsApp number and had to change to Business WhatsApp in order for it to work.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

MM

Michael M.

Head of Product

Financial Services

### "Critical integration with Intercom"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

November 16, 2021

Overall, the experience has been great. It does exactly what we need.

Pros

Very easy to connect to the communication tools that are important to us, and easily integrate with Intercom.

Cons

Would love to see additional integrations, support, and improved up-time.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Lucas G.

Performance Coach

Internet

### "Great tool to make customer support via WhatsApp Scalable"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

November 13, 2021

Cost benefit, ease of use and reliable: a good tool to connect your WhatsApp and social media support channel with mainstream Intercom solution

Pros

Ease of setup, integrate and connect Intercom and Twillio WhatsApp Business API to centralize customers support requests in one single tool, optimizing CX/CS representatives interaction

Cons

At the time of the setup we've experienced a bug between Twillio and Octopods integration, which was promptly solved, but was related with BYON (Bring your own number), a feature from Twillio that Octopods was not yet fully "adapted"

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Victor N.

Key Account Manager

Information Technology and Services

### "Many steps needed to set it up"

5.0

Overall Rating

5.0

5.0

Ease of Use

3.0

3.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

November 2, 2021

The overall experience has been good, the support team has been attentive and empathetic to my needs, which has allowed me to take advantage of the platform.

Pros

The possibility of contacting my users via whatsapp and sending multiple message templates directly from intercom. Also, it is not possible to write a message outside the templates, it is good to control the messages that are sent.

Cons

It was really complicated to set up. Many steps, comings and goings to achieve this, in fact it was necessary to extend the free trial to test the effectiveness of the platform.

Reasons for choosing Octopods

To be honest, octopods was the only solution, that I remember, that appeared when I looked for options in the intercom app store to communicate via WhatsApp with users.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

SV

Shane V.

Digital Marketing Strategist

Non-Profit Organization Management

### "Worth it just for their support team"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

November 2, 2021

Pros

Hands down the best part about using this software was their support team. There were a few problems I run into in the setup process as well as later down the road. They hopped on a video call with me and had things up and running in no time. Not to mention that they talked with me briefly about other software that could be helpful to our organization— feels like a group of people who truly want to help you succeed. 👏

Cons

Octopods solves a very specific problem— bringing third-party messaging into Intercom. It does that very well. That being said, the price tag does feel a little high. But when you need this functionality, Octopods can deliver it for you.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

IS

Inna S.

Team Lead of Customer Support department

Information Technology and Services

### "Nice and helpful tool"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 18, 2021

This tool was really helpful for our long-waited integration with Telegram. Implementing was not really hard and integration is working alright as well. Also, support reacts very fast. That's really important for our company!

Pros

The software was the best solution for integration our company really needed. It helped us to contact our clients using Telegram. It also seems pretty stable.

Cons

There appear some errors in the integration sometimes. But the support team is looking into it for now.

Reasons for choosing Octopods

The costs, easy-implementing affected the final decision. Also it's pretty easy to use.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

TC

Tania C.

Sr Sales & Operations Manager

Financial Services

### "Great experience, easy to manage"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 13, 2021

Great. I had great support when implementing. And it's super helpful having access to the trial so I could test it and try it to discover it's true potential.

Pros

I loved how easy it was to run the integration with Intercom. It's pretty much a native feature on IC and I can get all the reporting within the same source, which is critical for me

Cons

I integrated with WAB, I would have liked you to have features such as bots to handle conversations, not just to transfer them.

Alternatives considered

[Trengo](https://www.capterra.com/p/177967/Trengo/)

Reasons for choosing Octopods

I saw good reviews about Octopods, and after having the trial I decided to go for it.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JV

Joost v.

CEO

Apparel & Fashion

### "Great intercom extension"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

October 12, 2021

Octopods helped us to do scalable Whatsapp support

Pros

The tool is very easy to use and fast to implement. The platform is very stable and support efficient.

Cons

Features per channel are sometimes somewhat limited, but the development team is working quickly on new functionalities.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

MA

maleny a.

subscription success manager

Computer Software

### "The perfect solution to integrate whatsapp to intercom "

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 11, 2021

Thanks to octopods I can give better attention to my users, since most prefer to solve their doubts by whatsapp and since I have it, I have not had a problem.

Pros

That works perfectly and the customer service, whenever I have had a question, they answer me immediately and they make sure with the best tools (chat, video call) that they actually solves my problem and they do not simply give me an attention ticket.

Cons

honestly there is nothing I do not like about octopods

Reasons for choosing Octopods

easier and faster to install

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JL

Jeff L.

Technology Product Manager

Mental Health Care

### "Useful tool"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

7/10

October 11, 2021

Pros

Very easy to use and setup. Met our needs and filled a gap we had.

Cons

Nothing I can think of. Everything behaved as expected and needed.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/197577/Octopods-Omnichannel/reviews/)

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