# Octopods Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Octopods the right Integration solution for you? Explore 17 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/197577/Octopods-Omnichannel/reviews --- Octopods 4.8 (17) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Octopods Ease of use 4.6 Customer Service 4.9 ## Showing most helpful reviews Showing 1-17 of 17 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Víctor N. Key Account Manager Information Technology and Services Used the software for: Less than 6 months ### "Many steps needed to set it up" November 2, 2021 5.0 The overall experience has been good, the support team has been attentive and empathetic to my needs, which has allowed me to take advantage of the platform. Pros The possibility of contacting my users via whatsapp and sending multiple message templates directly from intercom. Also, it is not possible to write a message outside the templates, it is good to control the messages that are sent. Cons It was really complicated to set up. Many steps, comings and goings to achieve this, in fact it was necessary to extend the free trial to test the effectiveness of the platform. Reason for choosing Octopods To be honest, octopods was the only solution, that I remember, that appeared when I looked for options in the intercom app store to communicate via WhatsApp with users. Review Source TC Tania C. Sr Sales & Operations Manager Financial Services Used the software for: 6-12 months ### "Great experience, easy to manage" October 13, 2021 5.0 Great. I had great support when implementing. And it's super helpful having access to the trial so I could test it and try it to discover it's true potential. Pros I loved how easy it was to run the integration with Intercom. It's pretty much a native feature on IC and I can get all the reporting within the same source, which is critical for me Cons I integrated with WAB, I would have liked you to have features such as bots to handle conversations, not just to transfer them. Alternatives considered [Trengo](https://www.capterra.com/p/177967/Trengo/) Reason for choosing Octopods I saw good reviews about Octopods, and after having the trial I decided to go for it. Review Source JL Jeff L. Technology Product Manager Mental Health Care Used the software for: 6-12 months ### "Useful tool" October 11, 2021 4.0 Pros Very easy to use and setup. Met our needs and filled a gap we had. Cons Nothing I can think of. Everything behaved as expected and needed. Review Source VR Verified Reviewer CEO Internet Used the software for: 1-2 years ### "Great platform for integrating communication channels into Intercom" October 11, 2021 5.0 Great company and product, recommend them 100%. Pros Makes it simple to connect WhatsApp, Facebook and Instagram messages to intercom. Has great customer service making it simple to go through WhatsApp business complex on boarding process. Cons It may result expensive if you have multiple integrations. Review Source AS Aaron S. Operations Analyst Computer Software Used the software for: Less than 6 months ### "Amazing for centralising your support channels." October 11, 2021 5.0 Really positive experience, the support team are great and reply very quickly. Installation was easy and it's been well received for our team. Pros Really easy to pick up and install, doesn't require any work from a P&E team. Great information displayed upfront to internal staff and very easy to train. Makes monitoring multiple channels from one inbox, much much easier. Cons There could be a few potential enhancements within some of the channels, for example within Facebook, it'd be useful to reply to comments. For Twitter, it'd be really beneficial to filter through key words to the Intercom inbox, such as when the company name is mentioned outside of a DM or mention. Reason for choosing Octopods The ability to report on people data and contextualise our social contact Review Source Lucas G. Performance Coach Internet Used the software for: Less than 6 months ### "Great tool to make customer support via WhatsApp Scalable" November 13, 2021 5.0 Cost benefit, ease of use and reliable: a good tool to connect your WhatsApp and social media support channel with mainstream Intercom solution Pros Ease of setup, integrate and connect Intercom and Twillio WhatsApp Business API to centralize customers support requests in one single tool, optimizing CX/CS representatives interaction Cons At the time of the setup we've experienced a bug between Twillio and Octopods integration, which was promptly solved, but was related with BYON (Bring your own number), a feature from Twillio that Octopods was not yet fully "adapted" Review Source Eugene Z. Head of customer care Computer Software Used the software for: 6-12 months ### "I wish I found this tool earlier" October 11, 2021 5.0 We use this tool more then 6 months and it helped us to make our support much better! Pros 1\. Fast and simple integration messengers with Intercom app (WhatsApp, Telegram) 2. It works like native integration 3. Good price! Saves lots of $$ compared to develop your own connections with Intercom. 4. Easy to identify to find statistic from each channel. Thanks for autotag! Cons It\`s pretty hard to chat in Telegram "groups" with more than 4 participants. Review Source MS Maksim S. Head of CX Computer Software Used the software for: 6-12 months ### "Everything you need in one solution" October 11, 2021 4.0 Very cool and helpful. I will continue to work in the future. Pros First of all, I would like to mention \[SENSITIVE CONTENT\], the support specialist. She is very involved in working with the client and only because of her I was able to complete the connection process. Second point. I have increased my contact customer percentage by 25% with this app. Cons Price. Some services are expensive. For example Instagram. Second. The complexity of the first connection, you cannot do without a support team. Reason for choosing Octopods found nothing like this Review Source SV Shane V. Digital Marketing Strategist Non-Profit Organization Management Used the software for: 6-12 months ### "Worth it just for their support team" November 2, 2021 5.0 Pros Hands down the best part about using this software was their support team. There were a few problems I run into in the setup process as well as later down the road. They hopped on a video call with me and had things up and running in no time. Not to mention that they talked with me briefly about other software that could be helpful to our organization— feels like a group of people who truly want to help you succeed. 👏 Cons Octopods solves a very specific problem— bringing third-party messaging into Intercom. It does that very well. That being said, the price tag does feel a little high. But when you need this functionality, Octopods can deliver it for you. Review Source IS Inna S. Team Lead of Customer Support department Information Technology and Services Used the software for: 6-12 months ### "Nice and helpful tool" October 18, 2021 5.0 This tool was really helpful for our long-waited integration with Telegram. Implementing was not really hard and integration is working alright as well. Also, support reacts very fast. That's really important for our company! Pros The software was the best solution for integration our company really needed. It helped us to contact our clients using Telegram. It also seems pretty stable. Cons There appear some errors in the integration sometimes. But the support team is looking into it for now. Reason for choosing Octopods The costs, easy-implementing affected the final decision. Also it's pretty easy to use. Review Source JV Joost V. CEO Apparel & Fashion Used the software for: 1-2 years ### "Great intercom extension" October 12, 2021 4.0 Octopods helped us to do scalable Whatsapp support Pros The tool is very easy to use and fast to implement. The platform is very stable and support efficient. Cons Features per channel are sometimes somewhat limited, but the development team is working quickly on new functionalities. Review Source mA maleny A. subscription success manager Computer Software Used the software for: Less than 6 months ### "The perfect solution to integrate whatsapp to intercom " October 11, 2021 5.0 Thanks to octopods I can give better attention to my users, since most prefer to solve their doubts by whatsapp and since I have it, I have not had a problem. Pros That works perfectly and the customer service, whenever I have had a question, they answer me immediately and they make sure with the best tools (chat, video call) that they actually solves my problem and they do not simply give me an attention ticket. Cons honestly there is nothing I do not like about octopods Reason for choosing Octopods easier and faster to install Review Source MM Michael M. Head of Product Financial Services Used the software for: 6-12 months ### "Critical integration with Intercom" November 16, 2021 4.0 Overall, the experience has been great. It does exactly what we need. Pros Very easy to connect to the communication tools that are important to us, and easily integrate with Intercom. Cons Would love to see additional integrations, support, and improved up-time. Review Source Sandra G. Operations Specialist Computer Software Used the software for: Less than 6 months ### "Easy-to-implement software + really good CS" November 17, 2021 5.0 Pros The integration was really easy and also their CS is excellent. Cons We were using a normal WhatsApp number and had to change to Business WhatsApp in order for it to work. Review Source YE Yaniv E. CEO Accounting Used the software for: 6-12 months ### "It just works!" October 11, 2021 5.0 Pros What do you need? You need it to work, and it works great! Cons Prices might be lower, but it's still one of the cheapest around. Review Source OP Olga P. Head of Support Computer Software Used the software for: 6-12 months ### "Use Octopods for Telegram integration" October 11, 2021 5.0 Good support! Pros Simple and work without any problems or bugs Cons I'm satisfied with everything:) thank you Review Source NK Nikhil K. Founder & CIO Hospital & Health Care Used the software for: Less than 6 months ### "Seamless integration" October 11, 2021 5.0 Pros The seamless and codeless integration of WhatsApp API with intercom Cons It could add more features like building flow or webhook on inbound messages for customisibility Review Source Similar Products Featured