--- title: "Patrol Points Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Patrol Points Software - reviews, pricing plans, popular comparisons to other Physical Security products and more." source_url: "https://www.capterra.com/p/197631/Patrol-Points/" page_type: "product" language: "en" --- # Patrol Points Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Patrol Points ## What is Patrol Points? Patrol points is a real-time security guard tour system designed to help guards completed their security patrol efficiently from a smart phones using NFC technology. Patrol points comes with a security checkpoint system, reporting, incident reporting, parking management, security logs, key tracking and much more. ## What is Patrol Points used for? [Physical Security](https://www.capterra.com/physical-security-software/) Top alternative Featured Overall rating Based on 10 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $75 Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Patrol Points?[Manage this product listing](https://www.g2.com/products/patrol-points/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Patrol Points 4.8 (10) VS. [4.8 (151)](https://www.capterra.com/p/176123/AlertMedia-Mass-Notification/reviews/) Starting Price $75 Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.9 (10) Ease Of Use 4.8 (54) Value For Money 4.7 (9) Value For Money 4.7 (40) Customer Service 4.8 (10) Customer Service 4.9 (46) ## Patrol Points alternatives [Brivo Access](https://www.capterra.com/p/234450/Brivo-Access/) [4.3 (54)](https://www.capterra.com/p/234450/Brivo-Access/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 81% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/234450/Brivo-Access/) [RemoteLock](https://www.capterra.com/p/266951/RemoteLock/) [2.7 (19)](https://www.capterra.com/p/266951/RemoteLock/reviews/) Starting price $72.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 37% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/266951/RemoteLock/) Highest Rated [Vision InSites](https://www.capterra.com/p/10037347/Vision-InSites/) [5.0 (6)](https://www.capterra.com/p/10037347/Vision-InSites/#reviews) Starting price $250.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10037347/Vision-InSites/) [Kisi](https://www.capterra.com/p/147727/Keyless-Door-Access/) [4.1 (58)](https://www.capterra.com/p/147727/Keyless-Door-Access/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 81% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/147727/Keyless-Door-Access/) [View all alternatives](https://www.capterra.com/p/197631/Patrol-Points/alternatives/) ## FAQs about Patrol Points Overview ### Which roles and teams benefit most from Patrol Points? Patrol Points is most used by concierge staff, site supervisors, and security leaders who manage building coverage, patrol activity, and incident reporting. Client service directors and board-level stakeholders benefit from clearer visibility into staff performance, service quality, and operational accountability across properties, shifts, and front-desk workflows. Answer based on 10 reviews Overview ### What company size and specific industries is Patrol Points built for? Patrol Points is designed for security companies and property managers of various sizes, especially organizations that need a system for tracking patrol activity and site management. It fits businesses operating in security services and property management, rather than a specific company-size segment. Features and Usability ### What are the key features of Patrol Points? Patrol Points offers access controls and permissions, alerts and notifications, audit management, and customizable reports for oversight. It also includes real-time monitoring, real-time data, location tracking, and status tracking for field operations. Additional features cover incident management, safety incident management, task scheduling, visitor management, and offline access. Getting Started and Support ### What training and onboarding options does Patrol Points offer? Patrol Points provides in person training, live online sessions, webinars, and documentation to help teams get started. In person and live online formats support guided instruction, webinars offer scheduled group learning, and documentation gives written reference material for self-paced review and feature lookup. Getting Started and Support ### What customer support options does Patrol Points offer? Patrol Points provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. No reviewer feedback on support quality is available, so user experience details such as response speed or helpfulness cannot be assessed from the catalog data. ## Features AI summary Based on 269 Physical Security reviews Capterra reviewers highlight these as the features buyers care about most when choosing physical security software: - **Security Management** (**51%** of reviewers rated this feature as critical) - **Employee Management** (**50%**) - **Access Controls/Permissions** (**54%**) Patrol Points supports **Security Management** and **Access Controls/Permissions**, giving teams the tools to oversee security operations and control who can view or manage sensitive system functions. However, it does not include **Employee Management**. Instead, it offers **Real-Time Monitoring** (**58%**), a feature reviewers rate even more highly, helping businesses track activity as it happens and respond faster to incidents while maintaining tighter operational oversight. Security Management 4.5 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Manage and control the security aspects of an organization's digital assets, resources, and operations Access Controls/Permissions 4.8 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Safety Incident Management 4.5 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Track, report on and implement actions pertaining to physical safety at the workplace Audit Management 5.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws Event Management 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Schedule and manage the logistics of activities and other gatherings Visitor Management 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Allow organizations to streamline the check-in process for visitors. Patrol Points 12 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Customizable Reports: Alter the layout and content of reports - Event Management: Schedule and manage the logistics of activities and other gatherings - Location Tracking: Identify the physical location of an individual, asset, device, etc. - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Safety Incident Management: Track, report on and implement actions pertaining to physical safety at the workplace - Security Management: Manage and control the security aspects of an organization's digital assets, resources, and operations - Task Scheduling: Track and manage the scheduling of tasks - Visitor Management: Allow organizations to streamline the check-in process for visitors. --- Features 4.8 (10) 4.8 Based on 10 reviews ## Pricing Value for money 4.7 (9) Basic $75.00 Per Month Value for money 4.7 (9) 4.7 Based on 9 reviews ## Support, customer service and training options Customer Service 4.8 (10) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (10) 4.8 Based on 10 reviews ## User reviews Overall rating 4.8 Based on 10 reviews Filter by rating 5(8) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent DM David M. Site Supervisor Security and Investigations ### "System Ease" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 June 28, 2021 Pros All features especially the parcel management Cons Cant think of any bad features. System covers all aspects of requirements. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AK Anurag K. Concierge Security and Investigations ### "Best Software, easy to use." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 26, 2021 Pros Everything is very simple to understand and use. Cons For me it's good, I don't think there is any improvement need. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ML Michel L. Director of Client Services Security and Investigations ### "An Excellent Tool to Augment Security at your Property" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 12, 2021 Initially we had a few issues with the reporting and getting the data to sync with Condo Control Central, however the CCC dev team was heavily involved in helpful and even came on site to ensure that any bugs with the software was quickly dealt with and corrected. The support team is amazing and they will assist in ensuring that any issues are quickly resolved Pros It allowed us to move away from a physical wand, download station and installed software to a NFC based, android or iPhone cellphone system that can work from anywhere and provide instantaneous emailed reports once a patrol was completed. It eliminated the need to manually download reports and has allowed greater accountability for the board of directors to review patrols conducted by our security team. Cons The reports via the reporting section are not the same as the individual reports through the security & concierge section, however this is being worked on. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SK SHAHRIAR K. SITE SUPERVISOR Security and Investigations ### "PATROL POINTS " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 4, 2021 Pros No need to carry a key as it ensures a specific set of key/s can be available at a location controlled by another department. Cons NO MAJOR ISSUES DID FACE TO MENTION AT THIS TIME. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. DH Dave H. Head of Security Security and Investigations ### "Review for Concierge Plus" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 29, 2021 I first used Concierge Plus 5 years ago and was impressed at it's functionality Pros This site is so intuitive and easy to use I know my job is going to be easier when I arrive at a site and it is using Concierge Plus Cons I honestly can not think anything that disappointments me about this site. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AN Anonymous User Board member Real Estate ### "Very simple and easy to use software for board members " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 3, 2021 Very good experience, great support Pros We could sending out announcements via text and email to residential . And our security uses it too log packages and do patrolling Cons Can’t think of anything , maybe of its was free.. but the amount of money saved using this Software makes up for it Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AG Aunali G. Concierge Facilities Services ### "Review on Patrol Points" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 17, 2020 Very Good Pros Very Good, has many options which other software dont have Cons Some of the issues are not available, but otherwise a very user friendly product Reasons for choosing Patrol Points more options Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SD Smeet D. Concierge Security and Investigations ### "Patrol points review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 16, 2020 Overall experience is very good so far. Pros The most i like about the software is its patrol log sheet and also that we can track the history of patrols. Cons There is nothing much which I don’t like about this software.if it is made Little bit more user-friendly , that can be great asset. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. UB Ujjwal B. Concierge supervisor Security and Investigations ### "Great product" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 September 14, 2020 Very satisfied- 9/10 Pros Easy to use Attractive fonts and displays Fast processing Cons Glitches observed sometimes Several clicks to get in Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SS Simran S. Concierge Consumer Services ### "Best App" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 8, 2020 I love this all and also want to recommended this every company who provide their security especially to condominiums. Pros This is the best app to use which help me a a-lot as a head concierge to track the real time on which security guard patrol. I want to recommed this app to everybody in security field because it make management and guard life easy to keep record of patrolling. Cons As I also use other apps for patrolling so there from overall experience I just want to add one thing or we can say the thing I like least is that there options must be differentiated clearly on home screen. So its easy for new users to get use to it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/197631/Patrol-Points/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.