--- title: "Liberty Converse Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Liberty Converse Software - reviews, pricing plans, popular comparisons to other Call Center products and more." source_url: "https://www.capterra.com/p/197657/Liberty-Converse/" page_type: "product" language: "en" --- # Liberty Converse Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Liberty Converse ## What is Liberty Converse? Netcall enables you to achieve your business goals faster in a rapidly changing world. Our leading Liberty Converse cloud contact centre solution redefines how businesses engage with their customers and teams. Whether you're looking for complex IVR routing for inbound calls or AI-powered self-service engagement, process automation, and connected CRMs, Liberty Converse is the perfect choice for any traditional call centre migrating to the cloud. Liberty Converse CX offers a holistic approach to address the challenges of transitioning from traditional to modern customer service operations by providing speed, scalability, flexibility, cost efficiency, and enhanced customer experiences. It offers advanced features and capabilities to help enhance customer interactions, streamline operations, improve overall efficiency and reduce costs ## What is Liberty Converse used for? [Call Center](https://www.capterra.com/call-center-software/)[Contact Center](https://www.capterra.com/contact-center-software/)[Contact Management](https://www.capterra.com/contact-management-software/) Top alternative Featured Overall rating Based on 23 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... - Call Center / 2025 - Contact Center / 2025 - Customer Communications Management / 2025 Our "Best of" badge program showcases products with the highest ratings... Do you work for Liberty Converse?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.netcall.com/&name=Liberty Converse) ## Liberty Converse Overview Updated August 2026 AI summary Liberty Converse is a cloud-based call and contact center platform designed for midsize and enterprise organizations seeking unified customer communications. It centralizes voice, chat, SMS, and social channels, offering intuitive management, advanced IVR, customizable dashboards, and analytics. Notable features include AI Copilot, sentiment analysis, and broad integration options, supporting adaptable and efficient customer service operations. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Liberty Converse 4.8 (23) VS. [4.7 (885)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting Price Contact vendor Starting Price $29 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (23) Ease Of Use 4.8 (885) Value For Money 4.2 (23) Value For Money 4.5 (796) Customer Service 4.7 (23) Customer Service 4.6 (816) ## Liberty Converse alternatives Highest Rated [4.8 (330)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.7 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (4,090)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.6 (144)](https://www.capterra.com/p/136728/Readymode/reviews/) Starting price $239.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/197657/Liberty-Converse/alternatives/) ## FAQs about Liberty Converse Overview ### Which roles and teams benefit most from Liberty Converse? Liberty Converse is most used by telecoms and IT infrastructure teams, operations leaders, and customer experience managers who need reliable business communications. Network specialists use it to manage telephony and connectivity, while transformation and service leaders rely on it to streamline support workflows, improve responsiveness, and modernize customer-facing operations. Answer based on 23 reviews Overview ### What company size and industries is Liberty Converse built for? Liberty Converse is built mainly for enterprises in Hospital & Health Care, with 65% of reviewers from enterprise companies and 48% from that industry. It serves customer service, experience, engagement, operations, and IT leaders, with additional adoption among midsize businesses at 30%, plus Government Administration and Health, Wellness and Fitness at 13% each. Answer based on 23 reviews Features and Usability ### What are the key features of Liberty Converse? Liberty Converse offers call center management, automatic call distribution, predictive and progressive dialers, call routing, call recording, and call transcription for voice operations. It also includes CRM, contact management, live chat, SMS messaging, support ticket management, real-time analytics, workflow management, and access controls/permissions. Integrations ### Which third-party tools and platforms does Liberty Converse integrate with? Liberty Converse integrates with Liberty Connect, Liberty Create, Microsoft Dynamics 365 CRM (JourneyTEAM - Reseller), and Microsoft Teams. These catalog integrations cover communication and customer relationship management connections for organizations that need to link Liberty Converse with Microsoft and Liberty ecosystem tools. Answer based on 1 reviews Getting Started and Support ### What training and onboarding options does Liberty Converse offer? Liberty Converse provides in person training, live online sessions, webinars, documentation, and videos. In person and live online formats support guided instruction, webinars cover scheduled topic-based sessions, documentation offers written reference materials, and videos provide visual walkthroughs for self-paced review. Getting Started and Support ### What customer support options does Liberty Converse offer? Liberty Converse provides Email/Help Desk, FAQ/Forum, Phone Support, 24/7 Live Rep, and Chat. Users describe support as quick to resolve issues and easy to work with, with knowledgeable staff and an all-in-one setup that helps teams manage customer service efficiently. Answer based on 3 reviews Ease of use ### How easy is Liberty Converse to use? Liberty Converse makes day-to-day contact center work easy with an intuitive interface, simple setup, and clear administration tools. Contact center managers, agents, and system administrators often find training and onboarding straightforward, while some teams note that the wide feature set can feel overwhelming at first before becoming familiar. Answer based on 10 reviews ## Features IVR 4.5 (11) 100.00% of 11 reviewers that rated this feature as important or highly important Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Reporting/Analytics 4.0 (10) 80.00% of 10 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Call Reporting 4.6 (9) 100.00% of 9 reviewers that rated this feature as important or highly important Track and report on all incoming and outgoing calls Call Recording 4.7 (7) 100.00% of 7 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Automatic Call Distribution 4.5 (6) 83.33% of 6 reviewers that rated this feature as important or highly important Distribute/route/connect calls Activity Tracking 4.8 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Track and document all activities across devices, networks, and other systems Liberty Converse 109 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Auto-Dialer: System that automatically dials calls - Automatic Call Distribution: Distribute/route/connect calls - Autoresponders: Create and automatically send premade copy in response to customer messages - Batch Communications: Send messages, notifications, or documents to an entire customer base at the same time - Blended Call Center: A call center that both makes and receives calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Scripting: Provide agents with a typical response for common call subject matter - Call Tagging: Highlight specific time marks for annotation and review purposes - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transcription: Voice conversion to text - Call Transfer: Transfers live calls to other agents - Call Whispering: Displays a personalized message to the receiver of the call, offering details about the reason or origin of the call. - Callback Scheduling: Schedules callback times - Caller ID: Identify the number and contact information of a caller before answering the phone - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Management: Manage, organize, and store contact information - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Management: Manage, store and organize emails within the system or via third-party apps - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - Group Messaging: Group messaging lets multiple people carry on a group conversation - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - Inbox Management: Organize, prioritize, and manage incoming communications - Interaction Tracking: Track interaction history by documenting conversations for contacts - Interactive Content: Allow the audience to interact or engage with the content - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Live Chat: Ability to chat online in real time - Manual Dialer: Agents choose who to call and when - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Data Collection: Collect information from multiple sources - Multi-Language: Manage and support multiple languages - Multi-User Collaboration: Two-way actions and communication between multiple users in real time - Natural Language Processing: Process and analyze human language in text or audio form - On-Demand Communications: Generate personalized communications upon request to meet customer needs - Outbound Call Center: A call center that primarily makes calls, typically sales focused - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Personalization: Adjust communications based on previous interactions or personal preferences - Predictive Analytics: Predict future data based on historical data sets - Predictive Dialer: System calls multiple numbers at once and connects the agent to the first number that answers - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Progressive Dialer: Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Screen Sharing: Digitally share screen view with others - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Single Sign On: Allow users to access multiple services after entering their login credentials once - SMS Messaging: Send messages via SMS - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Support Ticket Management: Allow customers/users to submit support queries and service requests - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Task Management: Create, manage and track all task activities and progression - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Transfers/Routing: Transfer queries and organize messages between agents - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - Two-Way Audio & Video: Presenter can see and hear participants and vice versa - Video Call Recording: Record and playback video calls - Video Conferencing: Connect with meeting participants remotely over video - Video Support: Supports various video file formats - Virtual Voicemail: Voice messages are stored online and accessible via a visual interface - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Voice Mail: Computer-based system that allows users to send and receive voice messages - Voice Recognition: Recognize/detect varying frequencies in a person's voice to identify/verify "who" is speaking - Workflow Management: Create, design and manage workflows for repetitive tasks - Workforce Management: A set of processes to optimize the productivity of its employees --- Get Advice We can help you find the software with the features you need. Features 4.6 (23) 4.6 Based on 23 reviews ## Pricing Value for money 4.2 (23) ### Starting price Free trial not available Value for money 4.2 (23) 4.2 Based on 23 reviews ## Integrations [ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Liberty Create](https://www.capterra.com/p/160779/MATS/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (23) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (23) 4.7 Based on 23 reviews ## User reviews Overall rating 4.8 Based on 23 reviews Filter by rating 5(18) 4(5) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent SB Simon B. Assistant Director of Customer Service Government Administration ### "Streamline how we work and deliver a better customer experience." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 13, 2026 Liberty Converse has been a really positive experience for us. It’s super easy to use, scales well as we grow, and helps modernise our service teams without causing any disruption. The agent interface is really intuitive too — everything’s in one place, which makes life simpler and keeps service consistent. A big part of what makes it work so well is our day‑to‑day relationship with Netcall. Their support, the way they help with rollouts, and their ongoing development work all play a huge role in keeping things running smoothly. Pros Liberty Converse makes customer service feel smooth and straightforward by bringing phone, web, chat, and social media interactions together in one place. With the new CX AI‑powered self‑service tools, it can take care of routine enquiries on its own, lightening the load for agents and boosting customer satisfaction. The live monitoring, multi‑channel setup, and escalation features also make it easy for us to use real‑time data to spot trends, identify peak times or issues, and respond in the right way. Cons Honestly, there aren’t any areas I’d say I like least about Netcall Converse — our experience has been consistently positive. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 24, 2026 Thanks for your review of Netcall's Liberty Converse. It's great to read that it's bringing all together all your customer service communications so successfully and enabling you to evolve and continually improve. If you need further assistance, feel free to reach out. Best regards, Netcall Team RJ Ross J. Director of Technology and Business Transformation Real Estate ### "Reliable, Intuitive, and Exceptionally Well Supported" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 21, 2025 My experience with Liberty Converse has been excellent. We've delivered two fast-paced implementations this year with zero incidents; an impressive achievement given the tight timelines. The product is intuitive and powerful, enabling us to meet our "no less than what we had before" strategy while unlocking even more value through its built-in features. What truly stands out is the Netcall team. Their support has been exceptional throughout. Responsive, knowledgeable, and always willing to go the extra mile. Liberty Converse has proven to be a reliable, scalable solution that’s easy to use, train, and onboard. I’d confidently recommend it to any organisation looking to modernise their customer engagement platform. Pros I've implemented Netcall twice this year across two different housing associations, both at pace and without a single incident. Our strategy was to deliver "no less than what we had before," and Netcall has not only met that bar but exceeded it. The product is intuitive, powerful, and easy to set up, train, and onboard. Its out-of-the-box capabilities allowed us to build a roadmap that unlocks additional features without the need for costly development or long project timelines. What truly sets Netcall apart is the team behind it. Even under the pressure of tight deadlines, their support has been phenomenal. Nothing is ever too much, and they consistently go above and beyond to help us succeed. Highly recommended for organisations looking to modernise quickly with a reliable, user-friendly solution backed by a brilliant team. Cons There’s very little to dislike about Liberty Converse. If I had to pick something, it would be that the flexibility and breadth of features can feel a bit overwhelming at first; especially for teams used to more rigid systems. However, this is quickly overcome thanks to how intuitive the platform is and the excellent support from the Netcall team. Switched from [Five9](https://www.capterra.com/p/132405/Five9/) End of contract and poor costly service from the provider to change anything Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor November 26, 2025 Thanks for your review of Netcall's Liberty Converse. It's fantastic to hear how much you are getting from the product and our team! If you need further assistance, feel free to reach out. Best regards, Netcall Team SR Sarah R. Head of Customer Experience Logistics and Supply Chain ### "Netcall telephony implementation across two contact centres" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 25, 2025 Pain free implementation. Excellent mentoring and support. Continued support post go live. Go live cakes a nice touch! Pros Solution can be tailored to your needs quickly, easily and in real time. It has a number of features that can be added and used across all staff. Provides not just telephony, but is also an omni channel solution. The company are very forward thinking and willing to discuss development and change. Cons The WFM solution is developing but not where it needs to be. It's not a viable alternative to other solutions. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Ahmed Esam Amin, I. Principal Network and Telecoms Health, Wellness and Fitness ### "Principal Network and Telecoms " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 August 4, 2025 My overall experience with Liberty Converse has been positive. The platform is user-friendly, reliable, and integrates well with our workflows. While there are some areas for improvement, such as customization and more detailed reporting, its stability and responsive support make it a solid solution for our needs. Pros Simple and user-friendly. Stable and reliable. Good reporting tools. Helpful support team. Easy to integrate with other systems. Cons Limited customization options. User interface could be more modern. Integration with some third-party tools is limited. Training materials could be more comprehensive. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor December 4, 2025 Thanks for your review of Netcall's Liberty Converse. We're really pleased to to see you find it reliable, user-friendly and easy to integrate. let you know that all of these concerns have been addressed in our newest version. We've significantly expanded the customisation options, modernised the UI with a contemporary design, made the integration capabilities much more comprehensive and have training materials readily available to support you. We'd love you to explore the latest version to see these improvements first hand- please do reach out if you'd like to see a demo. Best regards, Netcall Team DP Dale P. Telecoms Hospital & Health Care ### "Liberty review." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 July 31, 2025 Generally positive. The inter-op with Mitel has proved a challenge at times - and there are still unresolved issues requiring regular re-boots to fix. Pros The ability to use the system for our Internal Directory. The ease of being able to build fairly complex Dialogues. Cons The inability to be able to use numbers within data included in the directory. The difficulty in identifying the appropriate system variables to interrogate in the logic block - a published list/library would be helpful. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 28, 2025 Thanks for your review of Netcall's Liberty Converse. Great to hear your positivity about the ease of building complex dialogues and use as the internal directory. We understand the difficulty in identifying variables - and this is addressed in the newest version of Converse, where you can create new variables and reference them anywhere else in the flows and in-queue experience, so hopefully you can move to that soon. It's not easy to understand about the issue using numbers within data included in the directory - I wonder if you have tried asking the question within the Forum of our Community or approached our Support Teams with a request? Hopefully they would be able to explain and resolve this for you with the understanding of the background scenario? If you need further assistance, please do reach out so we can put you in touch with someone to help. Best regards, Netcall Team WQ Will Q. Senior Guest Experience Manager Entertainment ### "Excellent product and service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 18, 2025 We've found the entire team wonderful to work with, and the only company we found who could meet our needs. Excellent product, and great service. Pros The best part about Liberty Converse is the ease of use - the platform fulfils requirements for our business needs and objectives, and the workload for the Contact Centre Manager is greatly reduced. The team at Netcall have been fantastic to work with and the entire venture has focussed on a collaborative approach, empowering us to control our IVR. Cons We found that there have been no downsides to using Liberty Converse. All of our suggestions have been taken on board, and in some cases already implemented if the fix has been easy enough Switched from [Webex Suite](https://www.capterra.com/p/237272/Webex/) New operations and need for more dynamic messaging. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 19, 2025 Thanks for your review of Netcall's Liberty Converse. It is fantastic to hear that it is meeting your needs so well and that you are finding are team so great to work with. If you need further assistance, feel free to reach out. Best regards, Netcall Team AS Abbey S. Internal Sales Manager Facilities Services ### "Liberty Converse Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 June 6, 2025 Pros Easy to navigate and its great to have everything all in one place. It is very quick to pull several reports as and when we need them. Allows us to provide great customer service and continue to improve. Cons No major cons with Liberty Converse that come to mind. It does everything as we expected and if there are any issues it usually gets fixed relatively quickly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 9, 2025 Thanks for your review of Netcall's Liberty Converse. Great to see you're benefitting from the reporting and ease of use and able to deliver great CX! If you need further assistance, feel free to reach out. Best regards, Netcall Team TL Tracy L. Customer Service Manager Political Organization ### "Converse feedback" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 April 11, 2025 Very good, am hoping we can move to the newer version and explore more of the product. Pros Easy to use and configure, allows us to have a good overview of what is happening on a daily basis with the ability to adapt to meet customer demand. Cons Changing and managing dialogues are not the easiest and can require detailed knowledge or experience for making amendments. Although in one platform some of the elements do not talk together and feel like they are separate e.g. timeplans for WFM, dialogues, opening hours Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 9, 2025 Thanks for your review of Netcall's Liberty Converse- great to see it helping you to adapt to meet customer demand and obtain good analysis of trends and usage. Dialogue Builder can be complicated, don't forget to access the Academy on our Community, where there are several eLearning courses available like Contact Centre Administrator - these should help to boost your knowledge on this. And if you need any further assistance, please reach out to us so we can help. Best regards, Netcall Team AF Amanda F. Case Management Strategic Lead Government Administration ### "A satisfied, long-standing customer" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 7, 2025 Working with the team at Netcall is a pleasure, the products meet our needs for today and are constantly being developed to meet the challenges of the future. Pros The product itself does exactly what we need it to do, it's is really user friendly and easy to manage and maintain in-house, but on those occasions you do need it, the support is excellent. Cons Since the latest upgrade it s not so easy to record / update messages on the queues. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 12, 2025 Thanks for your review of Netcall's Liberty Converse. We've asked your client manager to reach out to better understand the challenges that you have with the message management interfaces - we may be able to guide you. It's so great to hear that you enjoy working with our team and that Liberty Converse meets your needs well. If you need further assistance, feel free to reach out. Best regards, Netcall Team JC Julie C. Telecommunications Manager Hospital & Health Care ### "UHNM Liberty" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 27, 2025 I only generally use liberty for IVR and electronic notification which i find really good. Pros Ease of use, content, reporting and the dashboard views are really informative due to them being customisable Cons There isnt anything really that i dont like, i do find that because i dont use certain aspects of it daily i can sometimes struggle to remeber processes Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 3, 2025 Thanks for your review of Netcall's Liberty Converse. Great to hear you like the customisable dashboards, reports and find it easy to use. If you need further assistance, feel free to reach out. Best regards, Netcall Team [View all Reviews](https://www.capterra.com/p/197657/Liberty-Converse/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.