# Liberty Converse Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Liberty Converse Software - reviews, pricing plans, popular comparisons to other Call Center products and more. Source: https://www.capterra.com/p/197657/Liberty-Converse --- # Liberty Converse Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Liberty Converse ## What is Liberty Converse? Netcall enables you to achieve your business goals faster in a rapidly changing world. Our leading Liberty Converse cloud contact centre solution redefines how businesses engage with their customers and teams. Whether you're looking for complex IVR routing for inbound calls or AI-powered self-service engagement, process automation, and connected CRMs, Liberty Converse is the perfect choice for any traditional call centre migrating to the cloud. Liberty Converse CX offers a holistic approach to address the challenges of transitioning from traditional to modern customer service operations by providing speed, scalability, flexibility, cost efficiency, and enhanced customer experiences. It offers advanced features and capabilities to help enhance customer interactions, streamline operations, improve overall efficiency and reduce costs ## What is Liberty Converse used for? [Call Center](https://www.capterra.com/call-center-software/)[Contact Center](https://www.capterra.com/contact-center-software/)[Contact Management](https://www.capterra.com/contact-management-software/) Top alternative Featured Overall rating Based on 23 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Liberty Converse?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.netcall.com/&name=Liberty Converse) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Liberty Converse 4.8 (23) VS. [4.7 (1,755)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price Contact vendor Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (23) Ease Of Use 4.6 (862) Value For Money 4.2 (23) Value For Money 4.6 (774) Customer Service 4.7 (23) Customer Service 4.7 (793) ## Liberty Converse alternatives Highest Rated [4.8 (315)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting price $25.00 Per User, Per Month [4.4 (4,076)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $39.00 Per User, Per Month [4.6 (141)](https://www.capterra.com/p/136728/Readymode/reviews/) Starting price $199.00 Per User, Per Month [4.2 (986)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $61.00 Per User, Per Month [View all alternatives](https://www.capterra.com/p/197657/Liberty-Converse/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. IVR 4.5 (11) 100.00% of 11 reviewers that rated this feature as important or highly important Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Reporting/Analytics 4.0 (10) 80.00% of 10 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Call Reporting 4.6 (9) 100.00% of 9 reviewers that rated this feature as important or highly important Track and report on all incoming and outgoing calls Call Recording 4.7 (7) 100.00% of 7 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Automatic Call Distribution 4.5 (6) 83.33% of 6 reviewers that rated this feature as important or highly important Distribute/route/connect calls Activity Tracking 4.8 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Track and document all activities across devices, networks, and other systems Liberty Converse 109 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases System that automatically dials calls Distribute/route/connect calls Create and automatically send premade copy in response to customer messages Send messages, notifications, or documents to an entire customer base at the same time A call center that both makes and receives calls Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Collects essential call data such as call origin, call destination, call length, and other transaction details Listen to live phone conversations for the purpose of training and assessing agent performance Record the audio of phone conversations for quality assurance purposes Track and report on all incoming and outgoing calls Sends voice calls to a specific queue based on predetermined criteria Provide agents with a typical response for common call subject matter Highlight specific time marks for annotation and review purposes Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Voice conversion to text Transfers live calls to other agents Displays a personalized message to the receiver of the call, offering details about the reason or origin of the call. Schedules callback times Identify the number and contact information of a caller before answering the phone Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Provides a channel for team members to share media files, communicate, and work together Manage and track all internal and external communication conducted via calls, email, text, or chat Track and manage adherence to policies for any service, product, process, or supplier Computer-telephony integration is the use of computers to manage telephone calls Manage, organize, and store contact information Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Access previous interactions or concerns to maintain customer relationships Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Assemble applications and processes by dragging over and arranging pre-built components Manage, store and organize emails within the system or via third-party apps Tracks metrics that provide insight into how a user interacts with any interface or product Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Public or private sharing of digital files such as documents, audio/video, images, and more Group messaging lets multiple people carry on a group conversation A call center that primarily receives calls, typically customer service focused Organize, prioritize, and manage incoming communications Track interaction history by documenting conversations for contacts Allow the audience to interact or engage with the content Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Ability to chat online in real time Agents choose who to call and when Access software remotely via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Collect information from multiple sources Manage and support multiple languages Two-way actions and communication between multiple users in real time Process and analyze human language in text or audio form Generate personalized communications upon request to meet customer needs A call center that primarily makes calls, typically sales focused Organize and manage the accomplishments and development of employees or performance of applications or systems Adjust communications based on previous interactions or personal preferences Predict future data based on historical data sets System calls multiple numbers at once and connects the agent to the first number that answers Copy on the page or chat window encouraging the user to engage with the chat option Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls Monitor wait time and abandonment for incoming requests that have not been routed Analyze and gain insights into data in real-time Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Digitally share screen view with others Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Allow users to access multiple services after entering their login credentials once Send messages via SMS Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Allow customers/users to submit support queries and service requests Create and administer polls and surveys Gauge satisfaction and receive information for improvement and success Attach digital tags to documents and assets for identification, search, or monitoring purposes Create, manage and track all task activities and progression Create, save, and re-purpose templates for emails, forms, etc. Set up connections to third-party platforms to improve business processes View messages sent by both parties during the chat conversation Transfer queries and organize messages between agents Review data from past periods to reveal recurring tendencies and predict future performance Presenter can see and hear participants and vice versa Record and playback video calls Connect with meeting participants remotely over video Supports various video file formats Voice messages are stored online and accessible via a visual interface Interact with data visualization elements, such as charts and graphs, to drill down into data Computer-based system that allows users to send and receive voice messages Recognize/detect varying frequencies in a person's voice to identify/verify "who" is speaking Create, design and manage workflows for repetitive tasks A set of processes to optimize the productivity of its employees Get Advice We can help you find the software with the features you need. Features 4.6 (23) 4.6 Based on 23 reviews ## Pricing Value for money 4.2 (23) ### Starting price Contact vendor for pricing Free trial not available Value for money 4.2 (23) 4.2 Based on 23 reviews ## Integrations [ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Liberty Create](https://www.capterra.com/p/160779/MATS/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (23) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (23) 4.7 Based on 23 reviews ## User reviews Overall rating 4.8 Based on 23 reviews Filter by rating 5(18) 4(5) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent SB Simon B. Assistant Director of Customer Service Government Administration ### "Streamline how we work and deliver a better customer experience." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 13, 2026 Liberty Converse has been a really positive experience for us. It’s super easy to use, scales well as we grow, and helps modernise our service teams without causing any disruption. The agent interface is really intuitive too — everything’s in one place, which makes life simpler and keeps service consistent. A big part of what makes it work so well is our day‑to‑day relationship with Netcall. Their support, the way they help with rollouts, and their ongoing development work all play a huge role in keeping things running smoothly. Pros Liberty Converse makes customer service feel smooth and straightforward by bringing phone, web, chat, and social media interactions together in one place. With the new CX AI‑powered self‑service tools, it can take care of routine enquiries on its own, lightening the load for agents and boosting customer satisfaction. The live monitoring, multi‑channel setup, and escalation features also make it easy for us to use real‑time data to spot trends, identify peak times or issues, and respond in the right way. Cons Honestly, there aren’t any areas I’d say I like least about Netcall Converse — our experience has been consistently positive. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 24, 2026 Thanks for your review of Netcall's Liberty Converse. It's great to read that it's bringing all together all your customer service communications so successfully and enabling you to evolve and continually improve. If you need further assistance, feel free to reach out. Best regards, Netcall Team RJ Ross J. Director of Technology and Business Transformation Real Estate ### "Reliable, Intuitive, and Exceptionally Well Supported" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 21, 2025 My experience with Liberty Converse has been excellent. We've delivered two fast-paced implementations this year with zero incidents; an impressive achievement given the tight timelines. The product is intuitive and powerful, enabling us to meet our "no less than what we had before" strategy while unlocking even more value through its built-in features. What truly stands out is the Netcall team. Their support has been exceptional throughout. Responsive, knowledgeable, and always willing to go the extra mile. Liberty Converse has proven to be a reliable, scalable solution that’s easy to use, train, and onboard. I’d confidently recommend it to any organisation looking to modernise their customer engagement platform. Pros I've implemented Netcall twice this year across two different housing associations, both at pace and without a single incident. Our strategy was to deliver "no less than what we had before," and Netcall has not only met that bar but exceeded it. The product is intuitive, powerful, and easy to set up, train, and onboard. Its out-of-the-box capabilities allowed us to build a roadmap that unlocks additional features without the need for costly development or long project timelines. What truly sets Netcall apart is the team behind it. Even under the pressure of tight deadlines, their support has been phenomenal. Nothing is ever too much, and they consistently go above and beyond to help us succeed. Highly recommended for organisations looking to modernise quickly with a reliable, user-friendly solution backed by a brilliant team. Cons There’s very little to dislike about Liberty Converse. If I had to pick something, it would be that the flexibility and breadth of features can feel a bit overwhelming at first; especially for teams used to more rigid systems. However, this is quickly overcome thanks to how intuitive the platform is and the excellent support from the Netcall team. Switched from [Five9](https://www.capterra.com/p/132405/Five9/) End of contract and poor costly service from the provider to change anything Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor November 26, 2025 Thanks for your review of Netcall's Liberty Converse. It's fantastic to hear how much you are getting from the product and our team! If you need further assistance, feel free to reach out. Best regards, Netcall Team SR Sarah R. Head of Customer Experience Logistics and Supply Chain ### "Netcall telephony implementation across two contact centres" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 25, 2025 Pain free implementation. Excellent mentoring and support. Continued support post go live. Go live cakes a nice touch! Pros Solution can be tailored to your needs quickly, easily and in real time. It has a number of features that can be added and used across all staff. Provides not just telephony, but is also an omni channel solution. The company are very forward thinking and willing to discuss development and change. Cons The WFM solution is developing but not where it needs to be. It's not a viable alternative to other solutions. Switched from [Horizon](https://www.capterra.com/p/29052/HORIZON/) Needed to consolidate onto one system. Horizon very expensive and inflexible. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Ahmed Esam Amin, I. Principal Network and Telecoms Health, Wellness and Fitness ### "Principal Network and Telecoms " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 August 4, 2025 My overall experience with Liberty Converse has been positive. The platform is user-friendly, reliable, and integrates well with our workflows. While there are some areas for improvement, such as customization and more detailed reporting, its stability and responsive support make it a solid solution for our needs. Pros Simple and user-friendly. Stable and reliable. Good reporting tools. Helpful support team. Easy to integrate with other systems. Cons Limited customization options. User interface could be more modern. Integration with some third-party tools is limited. Training materials could be more comprehensive. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor December 4, 2025 Thanks for your review of Netcall's Liberty Converse. We're really pleased to to see you find it reliable, user-friendly and easy to integrate. let you know that all of these concerns have been addressed in our newest version. We've significantly expanded the customisation options, modernised the UI with a contemporary design, made the integration capabilities much more comprehensive and have training materials readily available to support you. We'd love you to explore the latest version to see these improvements first hand- please do reach out if you'd like to see a demo. Best regards, Netcall Team DP Dale P. Telecoms Hospital & Health Care ### "Liberty review." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 July 31, 2025 Generally positive. The inter-op with Mitel has proved a challenge at times - and there are still unresolved issues requiring regular re-boots to fix. Pros The ability to use the system for our Internal Directory. The ease of being able to build fairly complex Dialogues. Cons The inability to be able to use numbers within data included in the directory. The difficulty in identifying the appropriate system variables to interrogate in the logic block - a published list/library would be helpful. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 28, 2025 Thanks for your review of Netcall's Liberty Converse. Great to hear your positivity about the ease of building complex dialogues and use as the internal directory. We understand the difficulty in identifying variables - and this is addressed in the newest version of Converse, where you can create new variables and reference them anywhere else in the flows and in-queue experience, so hopefully you can move to that soon. It's not easy to understand about the issue using numbers within data included in the directory - I wonder if you have tried asking the question within the Forum of our Community or approached our Support Teams with a request? Hopefully they would be able to explain and resolve this for you with the understanding of the background scenario? If you need further assistance, please do reach out so we can put you in touch with someone to help. Best regards, Netcall Team WQ Will Q. Senior Guest Experience Manager Entertainment ### "Excellent product and service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 18, 2025 We've found the entire team wonderful to work with, and the only company we found who could meet our needs. Excellent product, and great service. Pros The best part about Liberty Converse is the ease of use - the platform fulfils requirements for our business needs and objectives, and the workload for the Contact Centre Manager is greatly reduced. The team at Netcall have been fantastic to work with and the entire venture has focussed on a collaborative approach, empowering us to control our IVR. Cons We found that there have been no downsides to using Liberty Converse. All of our suggestions have been taken on board, and in some cases already implemented if the fix has been easy enough Switched from [Webex Suite](https://www.capterra.com/p/237272/Webex/) New operations and need for more dynamic messaging. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 19, 2025 Thanks for your review of Netcall's Liberty Converse. It is fantastic to hear that it is meeting your needs so well and that you are finding are team so great to work with. If you need further assistance, feel free to reach out. Best regards, Netcall Team AS Abbey S. Internal Sales Manager Facilities Services ### "Liberty Converse Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 June 6, 2025 Pros Easy to navigate and its great to have everything all in one place. It is very quick to pull several reports as and when we need them. Allows us to provide great customer service and continue to improve. Cons No major cons with Liberty Converse that come to mind. It does everything as we expected and if there are any issues it usually gets fixed relatively quickly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 9, 2025 Thanks for your review of Netcall's Liberty Converse. Great to see you're benefitting from the reporting and ease of use and able to deliver great CX! If you need further assistance, feel free to reach out. Best regards, Netcall Team TL Tracy L. Customer Service Manager Political Organization ### "Converse feedback" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 April 11, 2025 Very good, am hoping we can move to the newer version and explore more of the product. Pros Easy to use and configure, allows us to have a good overview of what is happening on a daily basis with the ability to adapt to meet customer demand. Cons Changing and managing dialogues are not the easiest and can require detailed knowledge or experience for making amendments. Although in one platform some of the elements do not talk together and feel like they are separate e.g. timeplans for WFM, dialogues, opening hours Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 9, 2025 Thanks for your review of Netcall's Liberty Converse- great to see it helping you to adapt to meet customer demand and obtain good analysis of trends and usage. Dialogue Builder can be complicated, don't forget to access the Academy on our Community, where there are several eLearning courses available like Contact Centre Administrator - these should help to boost your knowledge on this. And if you need any further assistance, please reach out to us so we can help. Best regards, Netcall Team AF Amanda F. Case Management Strategic Lead Government Administration ### "A satisfied, long-standing customer" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 7, 2025 Working with the team at Netcall is a pleasure, the products meet our needs for today and are constantly being developed to meet the challenges of the future. Pros The product itself does exactly what we need it to do, it's is really user friendly and easy to manage and maintain in-house, but on those occasions you do need it, the support is excellent. Cons Since the latest upgrade it s not so easy to record / update messages on the queues. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 12, 2025 Thanks for your review of Netcall's Liberty Converse. We've asked your client manager to reach out to better understand the challenges that you have with the message management interfaces - we may be able to guide you. It's so great to hear that you enjoy working with our team and that Liberty Converse meets your needs well. If you need further assistance, feel free to reach out. Best regards, Netcall Team JC Julie C. Telecommunications Manager Hospital & Health Care ### "UHNM Liberty" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 27, 2025 I only generally use liberty for IVR and electronic notification which i find really good. Pros Ease of use, content, reporting and the dashboard views are really informative due to them being customisable Cons There isnt anything really that i dont like, i do find that because i dont use certain aspects of it daily i can sometimes struggle to remeber processes Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 3, 2025 Thanks for your review of Netcall's Liberty Converse. Great to hear you like the customisable dashboards, reports and find it easy to use. If you need further assistance, feel free to reach out. Best regards, Netcall Team [View all Reviews](https://www.capterra.com/p/197657/Liberty-Converse/reviews/) Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. 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