Best For

IT and Business users in financial services, insurance, local government and NHS healthcare organisations that want to make life easier for the people they serve.

Product Details

The Liberty Platform is an all-in-one solution that includes all the low-code and contact centre solutions you need to improve the customer experience, fast. Liberty Converse is an omnichannel contact centre solution built with the customer in mind. Polish your customer experience and amplify agent performance.

Contact Details

Netcall

https://www.netcall.com/

Founded in 2008

Located in United Kingdom

Agent Interface 1
Agent Interface 2
Agent Media Interface
Team Softboard
Supervisor Interface

Starting Price

  • Not provided by vendor

Platform

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online

Liberty Converse Features

Blended Call Center
Call Logging
Call Scripting
Call recording
Campaign Management
Escalation Management
Inbound Call Center
Interactive Voice Response (IVR)
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content