--- title: "Neotel Call Center Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Neotel Call Center Software - reviews, pricing plans, popular comparisons to other IVR products and more." source_url: "https://www.capterra.com/p/197741/Neotel/" page_type: "product" language: "en" --- # Neotel Call Center Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Neotel Call Center Software ## What is Neotel Call Center Software? Neotel Software Call Center, offers an easy to use solution, without the need for installation, which will provide you with the control of your company's commercial activity. It has: WebRTC line, Call Recording, Leads window, Sending email from leads archive, Progressive and predictive dialer, Customizable script, Statistics module, SMS campaign, Monitoring, spying and whispering, Reporting, Dynamic signaling and Blacklisting. Additional services include:Third-party verification, and many more ## What is Neotel Call Center Software used for? [Call Center](https://www.capterra.com/call-center-software/)[IVR](https://www.capterra.com/ivr-software/)[Call Recording](https://www.capterra.com/call-recording-software/) Top alternative Featured Overall rating Based on 9 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Neotel Call Center Software?[Manage this product listing](https://www.g2.com/products/neotel-call-center-software/claim_requests/new?auto=true) ## Neotel Call Center Software Overview Updated September 2026 AI summary Neotel Call Center Software supports small, midsize, and enterprise organizations seeking to manage inbound and outbound call operations. It combines call center management, call logging, monitoring, and recording with CRM, IVR, scripting, and reporting. Cloud deployment and options such as predictive dialers, callback scheduling, and third-party integrations help teams improve call handling and agent oversight. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Neotel Call Center Software 4.6 (9) VS. [4.8 (335)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting Price Contact vendor Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (9) Ease Of Use 4.8 (888) Value For Money 4.4 (9) Value For Money 4.7 (798) Customer Service 4.6 (9) Customer Service 4.8 (819) ## Neotel Call Center Software alternatives [4.6 (144)](https://www.capterra.com/p/136728/Readymode/reviews/) Starting price $239.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/197741/Neotel/alternatives/) ## FAQs about Neotel Call Center Software Overview ### What company size and specific industries is Neotel Call Center Software built for? Neotel Call Center Software is designed for call centers and customer service teams of small, mid-sized, or larger businesses that need tools for video calls, lead management, reporting, SMS campaigns, and customizable scripts. The vendor description does not name specific industries, so the product appears suited to general sales and support operations. Features and Usability ### What are the key features of Neotel Call Center Software? Neotel Call Center Software includes call center management tools such as automatic call distribution, call routing, queue management, and IVR for inbound and outbound call handling. It also offers auto-dialer, predictive dialer, call recording, call monitoring, real-time reporting, CRM, and third-party integrations. Getting Started and Support ### What training and onboarding options does Neotel Call Center Software offer? Neotel Call Center Software provides live online training, documentation, and videos to help teams get started. Live online sessions support guided setup, documentation offers written reference for features and procedures, and videos provide self-paced learning material for reviewing tasks and product functions. Getting Started and Support ### What customer support options does Neotel Call Center Software offer? Neotel Call Center Software provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. No reviewer feedback is available here to describe response times, helpfulness, or common support frustrations, so support experience details cannot be assessed from the catalog data alone. ## Features AI summary Based on 3,851 IVR reviews Capterra data shows that buyers of call center software rank the following features as their top priorities: - **Call Center Management** (**48%** of reviewers rated this feature as critical) - **Call Logging** (**44%**) - **Call Monitoring** (**44%**) Neotel Call Center Software supports all three of the features reviewers value most: **Call Center Management**, **Call Logging**, and **Call Monitoring**. Together, these capabilities help businesses manage daily call operations, keep accurate records of customer interactions, and oversee agent performance, allowing teams to improve service quality and respond more effectively to customer needs. Call Logging 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Collects essential call data such as call origin, call destination, call length, and other transaction details Auto-Dialer 4.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important System that automatically dials calls Caller ID 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Identify the number and contact information of a caller before answering the phone Call Reporting 4.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Track and report on all incoming and outgoing calls Computer Telephony Integration 4.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Computer-telephony integration is the use of computers to manage telephone calls Alerts/Escalation 3.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important System alerts about the need to escalate an issue or request Neotel Call Center Software 41 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - API: Application programming interface that allows for integration with other systems/databases - Auto-Dialer: System that automatically dials calls - Automatic Call Distribution: Distribute/route/connect calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call List Management: Manage and track all past and future calls. - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Scripting: Provide agents with a typical response for common call subject matter - Call Transfer: Transfers live calls to other agents - Callback Scheduling: Schedules callback times - Caller ID: Identify the number and contact information of a caller before answering the phone - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Reports: Alter the layout and content of reports - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Manual Dialer: Agents choose who to call and when - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Outbound Call Center: A call center that primarily makes calls, typically sales focused - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Predictive Dialer: System calls multiple numbers at once and connects the agent to the first number that answers - Progressive Dialer: Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Reporting: Active reporting of data and metrics - Recording: Record live video calls to play later - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Voice Mail: Computer-based system that allows users to send and receive voice messages --- Get Advice We can help you find the software with the features you need. Features 4.3 (9) 4.3 Based on 9 reviews ## Pricing Value for money 4.4 (9) ### Starting price Free trial not available Value for money 4.4 (9) 4.4 Based on 9 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (9) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (9) 4.6 Based on 9 reviews ## User reviews Overall rating 4.6 Based on 9 reviews Filter by rating 5(6) 4(2) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent AP Alejandra P. Técnico de marketing Construction ### "Me ha gustado el servicio" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 3, 2026 Pros La nueva incorporación de inteligencia artificial es una pasada. Por lo pronto en la empresa estamos contentos, gracias. Cons Por ahora no tenemos ningún problema, excepto que nos costó adaptarnos al panel de control, pero supongo que como todos. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BL Borja L. Director operaciones E-Learning ### "Económico para call center pequeño" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 December 20, 2024 Pros es económico, es la mayor virtud del programa Cons detección de buzones, no tiene. Soporte podría ser algo mejor Switched from [DealerCenter](https://www.capterra.com/p/71935/DealerCenter/) porque no tenía detección de buzones gracias Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MM Maria Mar M. DIRECTORA Information Services ### "Optimo" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 17, 2023 Pros En general todo, atención al cliente, relación calidad y precio, y la variedad de productos que se vende. Cons Facilidad para cambiar el numero virtual de desviación hacia otro movil, hecho de menos números móviles virtuales Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SA Susana Amor V. Jefa De Proyecto Marketing and Advertising ### "El mejor proveedor de software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 16, 2022 Rapidez cuando tienes algún problema, siempre están dispuestos a ayudarte. Trato inmejorable. Pros Es una herramienta sencilla y muy intuitiva. Cons Nada ya que todo lo que he necesitado siempre han estado dispuestos a mejorar y encontrar soluciones. Reasons for choosing Neotel Call Center Software Por el gran equipo humano. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Miguel Angel P. Responsable de Tecnología y Sistemas Information Services ### "Buena atención" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 16, 2022 Muy atentos y resolutivos. Atienden rápido cuando hay alguna incidencia. Pros El portal de cliente es claro e intuitivo Cons Estaría bien tener una interfaz sencilla para crear argumentarios Reasons for choosing Neotel Call Center Software Precio de las llamadas Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AG Adria G. Administrador Consumer Services ### "Macradem sl" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 15, 2022 Muy buena Pros La facilidad para poder utilizar el programa Cons Por ahora todo bien. Hace ya tiempo trabajo con vosotros. Reasons for choosing Neotel Call Center Software Por la facilidad Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JS jesus S. jefe admon Management Consulting ### "Eficacacia y seguridad" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 September 15, 2022 Gran atencion al cliente, rapidez y sencillez Pros facilidad de uso en el software , intuitivo, Cons En general, m e parece casi todo correcto. Reasons for choosing Neotel Call Center Software cercania y rapidez Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. FM Francisco M. ADMINISTRATIVO Construction ### "Buen servicio" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 September 15, 2022 Muy Buena Pros Una plataforma donde poder ver mis facturas, configuraciones, etc.. Cons En general no hay nada que no me haya gustado. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TH Teo H. Director Insurance ### "Buen Servicio a un precio razonable. Lo recomendaría." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 15, 2022 Lo usamos para telemarketing y nos va bien en la actividad que desarrollamos. Pros Se integra bien con nuesta forma de trabajar. Somos una empresa relacionada con los seguros. Cons Echo en falta la integración con nuestro CRM, pero entiendo que no puede ser compatible con todas las aplicaciones. Reasons for choosing Neotel Call Center Software Por mejor funcionalidad Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/197741/Neotel/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.