# Neotel Call Center Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Neotel Call Center Software - reviews, pricing plans, popular comparisons to other Call Center products and more.

Source: https://www.capterra.com/p/197741/Neotel

---

# 

 Neotel Call Center Software Review 2026: Features, Integrations, Pros & Cons

Last updated on August 24, 2025

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

Independent research methodology

Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/)

How Capterra verifies reviews

Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/)

How Capterra ensures transparency

Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

Neotel Call Center Software

## What is Neotel Call Center Software?

Neotel Software Call Center, offers an easy to use solution, without the need for installation, which will provide you with the control of your company's commercial activity. It has: WebRTC line, Call Recording, Leads window, Sending email from leads archive, Progressive and predictive dialer, Customizable script, Statistics module, SMS campaign, Monitoring, spying and whispering, Reporting, Dynamic signaling and Blacklisting. Additional services include:Third-party verification, and many more

## What is Neotel Call Center Software used for?

[Call Center](https://www.capterra.com/call-center-software/)[Call Recording](https://www.capterra.com/call-recording-software/)

Top alternative

Featured

Overall rating

Based on 8 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Contact vendor  
for pricing

Free trial  
not available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Neotel Call Center Software?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.neotel2000.com/&name=Neotel Call Center Software)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Neotel Call Center Software

4.5 (8)

VS.

[4.7 (869)](https://www.capterra.com/p/169627/RingOver/reviews/)

Starting Price

Contact vendor

Starting Price

$29

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.8 (8)

Ease Of Use

4.8 (869)

Value For Money

4.4 (8)

Value For Money

4.5 (781)

Customer Service

4.5 (8)

Customer Service

4.6 (800)

## Neotel Call Center Software alternatives

Highest Rated

[4.8 (321)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/)

Starting price

$25.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

98%

of reviewers

rated it above 4 stars

[4.6 (142)](https://www.capterra.com/p/136728/Readymode/reviews/)

Starting price

$199.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

92%

of reviewers

rated it above 4 stars

[4.7 (1,780)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting price

$15.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[4.4 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/)

Starting price

$39.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

89%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/197741/Neotel/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Alerts/Escalation

3.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

System alerts about the need to escalate an issue or request

Auto-Dialer

3.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

System that automatically dials calls

Caller ID

4.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Identify the number and contact information of a caller before answering the phone

Call Logging

5.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Collects essential call data such as call origin, call destination, call length, and other transaction details

Call Reporting

3.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Track and report on all incoming and outgoing calls

Computer Telephony Integration

3.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Computer-telephony integration is the use of computers to manage telephone calls

Neotel Call Center Software 39 features

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

System alerts about the need to escalate an issue or request

Application programming interface that allows for integration with other systems/databases

System that automatically dials calls

Distribute/route/connect calls

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Manage and track all past and future calls.

Collects essential call data such as call origin, call destination, call length, and other transaction details

Listen to live phone conversations for the purpose of training and assessing agent performance

Record the audio of phone conversations for quality assurance purposes

Track and report on all incoming and outgoing calls

Sends voice calls to a specific queue based on predetermined criteria

Provide agents with a typical response for common call subject matter

Transfers live calls to other agents

Schedules callback times

Identify the number and contact information of a caller before answering the phone

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Computer-telephony integration is the use of computers to manage telephone calls

Manage, organize, and store contact information

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Alter the layout and content of reports

A call center that primarily receives calls, typically customer service focused

Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response

Agents choose who to call and when

Observe and track the demand, usage, progress or quality of a system, product, or user

A call center that primarily makes calls, typically sales focused

Organize and manage the accomplishments and development of employees or performance of applications or systems

System calls multiple numbers at once and connects the agent to the first number that answers

Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls

Monitor wait time and abandonment for incoming requests that have not been routed

Analyze and gain insights into data in real-time

Receive data and information in real time

Active monitoring of systems, applications, or networks

Record live video calls to play later

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Set up connections to third-party platforms to improve business processes

Computer-based system that allows users to send and receive voice messages

Get Advice

We can help you find the software with the features you need.

Features

4.3 (8)

4.3

Based on 8 reviews

## Pricing

Value for money

4.4 (8)

### Starting price

Contact vendor  
for pricing

Free trial  
not available

Value for money

4.4 (8)

4.4

Based on 8 reviews

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.5 (8)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.5 (8)

4.5

Based on 8 reviews

## User reviews

Overall rating

4.5

Based on 8 reviews

Filter by rating

5(5)

4(2)

3(1)

2(0)

1(0)

Mentioned topic

Sorted by most recent

BL

Borja L.

Director operaciones

E-Learning

### "Económico para call center pequeño"

3.0

Overall Rating

3.0

3.0

Ease of Use

5.0

5.0

Features

3.0

3.0

Customer Service

3.0

3.0

Likelihood to Recommend

6/10

December 20, 2024

Pros

es económico, es la mayor virtud del programa

Cons

detección de buzones, no tiene. Soporte podría ser algo mejor

Switched from

[DealerCenter](https://www.capterra.com/p/71935/DealerCenter/)

porque no tenía detección de buzones gracias

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MM

Maria Mar M.

DIRECTORA

Information Services

### "Optimo"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

March 17, 2023

Pros

En general todo, atención al cliente, relación calidad y precio, y la variedad de productos que se vende.

Cons

Facilidad para cambiar el numero virtual de desviación hacia otro movil, hecho de menos números móviles virtuales

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

SA

Susana Amor V.

Jefa De Proyecto

Marketing and Advertising

### "El mejor proveedor de software"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 16, 2022

Rapidez cuando tienes algún problema, siempre están dispuestos a ayudarte. Trato inmejorable.

Pros

Es una herramienta sencilla y muy intuitiva.

Cons

Nada ya que todo lo que he necesitado siempre han estado dispuestos a mejorar y encontrar soluciones.

Reasons for choosing Neotel Call Center Software

Por el gran equipo humano.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Miguel Angel P.

Responsable de Tecnología y Sistemas

Information Services

### "Buena atención"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

September 16, 2022

Muy atentos y resolutivos. Atienden rápido cuando hay alguna incidencia.

Pros

El portal de cliente es claro e intuitivo

Cons

Estaría bien tener una interfaz sencilla para crear argumentarios

Reasons for choosing Neotel Call Center Software

Precio de las llamadas

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AG

Adria G.

Administrador

Consumer Services

### "Macradem sl"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

September 15, 2022

Muy buena

Pros

La facilidad para poder utilizar el programa

Cons

Por ahora todo bien. Hace ya tiempo trabajo con vosotros.

Reasons for choosing Neotel Call Center Software

Por la facilidad

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JS

jesus s.

jefe admon

Management Consulting

### "Eficacacia y seguridad"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

September 15, 2022

Gran atencion al cliente, rapidez y sencillez

Pros

facilidad de uso en el software , intuitivo,

Cons

En general, m e parece casi todo correcto.

Reasons for choosing Neotel Call Center Software

cercania y rapidez

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

FM

Francisco M.

ADMINISTRATIVO

Construction

### "Buen servicio"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

September 15, 2022

Muy Buena

Pros

Una plataforma donde poder ver mis facturas, configuraciones, etc..

Cons

En general no hay nada que no me haya gustado.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

TH

Teo H.

Director

Insurance

### "Buen Servicio a un precio razonable. Lo recomendaría."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

September 15, 2022

Lo usamos para telemarketing y nos va bien en la actividad que desarrollamos.

Pros

Se integra bien con nuesta forma de trabajar. Somos una empresa relacionada con los seguros.

Cons

Echo en falta la integración con nuestro CRM, pero entiendo que no puede ser compatible con todas las aplicaciones.

Reasons for choosing Neotel Call Center Software

Por mejor funcionalidad

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/197741/Neotel/reviews/)

## Top-rated software of 2026

### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.

Independent research methodology

Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

How Capterra verifies reviews

Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

[Learn more](https://www.capterra.com/resources/how-we-verify-reviews/)

How Capterra ensures transparency

Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website.

[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)