--- title: "Best Neotel Call Center Software Alternatives 2026 | Capterra" description: "Looking for alternatives to Neotel Call Center Software? Find out how Neotel Call Center Software stacks up against its competitors with real user reviews, pricing information, and what features they offer." source_url: "https://www.capterra.com/p/197741/Neotel/alternatives/" page_type: "alternatives" language: "en" publication_date: "2026-09-30" --- # Neotel Call Center Software alternatives Last updated on September 30th, 2026 The best Neotel Call Center Software alternatives are DialedIn CCaaS (best overall), CallHippo (best free plan), LiveAgent (best budget option), and Zendesk Suite (most reviewed). Together they hold 6,915 verified Capterra reviews, with overall ratings from 4.4 to 4.8 out of 5. Neotel Call Center Software itself holds 4.6 out of 5 across 9 reviews. ### Neotel Call Center Software - Rating: 4.6 out of 5 (9 reviews) - Ease of use: 4.8 out of 5 - Starting price: Not available - Key features: 7 of 9 top category features --- ## Top alternatives Neotel Call Center Software alternatives compared | Product | Rating difference | Ease of use | Starting price | Key features | | --- | --- | --- | --- | --- | | [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) — 4.4 out of 5 (4,094 reviews) | Rated 0.2 lower than this product | 4.3 out of 5 | $55.00 /user/mo | 7 of 9 top category features | | [DialedIn CCaaS](https://www.capterra.com/p/29589/CallCenterNOW/) — 4.8 out of 5 (338 reviews) | Rated 0.2 higher than this product | 4.8 out of 5 | $25.00 /user/mo | 9 of 9 top category features | | [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) — 4.7 out of 5 (1,789 reviews) | Rated 0.1 higher than this product | 4.6 out of 5 | $15.00 /user/mo | 2 of 9 top category features | | [3CX](https://www.capterra.com/p/158704/3CX/) — 4.4 out of 5 (468 reviews) | Rated 0.2 lower than this product | 4.4 out of 5 | $350.00 /yr | 9 of 9 top category features | | [Readymode](https://www.capterra.com/p/136728/Readymode/) — 4.6 out of 5 (145 reviews) | Rated the same as this product | 4.6 out of 5 | $239.00 /user/mo | 8 of 9 top category features | | [Aircall](https://www.capterra.com/p/184709/Aircall/) — 4.2 out of 5 (466 reviews) | Rated 0.4 lower than this product | 4.4 out of 5 | $40.00 /mo | 9 of 9 top category features | | [Ringover](https://www.capterra.com/p/169627/RingOver/) — 4.7 out of 5 (893 reviews) | Rated 0.1 higher than this product | 4.8 out of 5 | $29.00 /user/mo | 9 of 9 top category features | | [Convoso](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/) — 4.5 out of 5 (395 reviews) | Rated 0.1 lower than this product | 4.6 out of 5 | $90.00 /user/mo | 9 of 9 top category features | | [Nextiva](https://www.capterra.com/p/175788/Nextiva/) — 4.6 out of 5 (919 reviews) | Rated the same as this product | 4.5 out of 5 | $25.00 /user/mo | 6 of 9 top category features | | [CallHippo](https://www.capterra.com/p/159578/CallHippo/) — 4.4 out of 5 (694 reviews) | Rated 0.2 lower than this product | 4.4 out of 5 | $19.00 /user/mo | 8 of 9 top category features | --- ## Top Free alternatives to Neotel Call Center Software The best free alternatives to Neotel Call Center Software are Zendesk Suite, LiveAgent, and 3CX — all three offer a free plan alongside paid tiers. ### [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) — 4.4 out of 5 (4,094 reviews) - Free options: Free trial - Starting price: $55.00 /user/mo ### [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) — 4.7 out of 5 (1,789 reviews) - Free options: Free trial - Starting price: $15.00 /user/mo ### [3CX](https://www.capterra.com/p/158704/3CX/) — 4.4 out of 5 (468 reviews) - Free options: Free trial, Free version - Starting price: $350.00 /yr --- ## Top alternatives for SMBs Among reviewers from companies with 1-200 employees, the highest-rated Neotel Call Center Software alternatives are LiveAgent (4.7), Readymode (4.6), and Nextiva (4.6). ### [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) - 1,089 SMB reviewers say - Overall rating: 4.7 out of 5 across 1,089 SMB reviews - Ease of use: 4.6 out of 5 across 1,083 SMB reviews > "For us, it is an essential tool: it enables us to manage tickets, live chats, and client requests in a well-organised and professional manner." — Jacopo R., CEO (May 6, 2026) ### [Readymode](https://www.capterra.com/p/136728/Readymode/) - 119 SMB reviewers say - Overall rating: 4.6 out of 5 across 119 SMB reviews - Ease of use: 4.6 out of 5 across 119 SMB reviews > "I’ve been using Readymode for more than three years, and it has consistently proven to be a reliable and effective dialer solution." — Nader H., Cold caller (March 16, 2026) ### [Nextiva](https://www.capterra.com/p/175788/Nextiva/) - 701 SMB reviewers say - Overall rating: 4.6 out of 5 across 701 SMB reviews - Ease of use: 4.5 out of 5 across 699 SMB reviews > "A one stop shop that we use daily." — Ginna G., Attorney (July 29, 2025) --- ## Find software for your specific use case ### IVR - [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) — 4.4 out of 5 (4,094 reviews) - [Speech-to-Text](https://www.capterra.com/p/254094/Google-Cloud-Speech-to-Text/) — 5.0 out of 5 (3 reviews) - [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) — 4.4 out of 5 (514 reviews) ### Call Center - [DialedIn CCaaS](https://www.capterra.com/p/29589/CallCenterNOW/) — 4.8 out of 5 (338 reviews) - [3CX](https://www.capterra.com/p/158704/3CX/) — 4.4 out of 5 (468 reviews) - [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) — 4.4 out of 5 (4,094 reviews) ### Call Recording - [Ultatel Cloud Business Phone System](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/) — 4.7 out of 5 (41 reviews) - [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) — 4.4 out of 5 (4,094 reviews) - [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) — 4.5 out of 5 (3,494 reviews) ---